Based on looking at the website ixwireless.co.uk, it presents itself as a provider of ultra-fast internet infrastructure for the UK, specifically focusing on the North West of England.

They claim to offer a “future-proof” digital solution using a combination of fibre optic cables and air fibre technology, aiming for cost-effective and minimal disruption during deployment.

While the proposition of faster, more affordable internet sounds appealing, it’s crucial to examine the details, as with any service provider, to understand the real-world implications and whether it truly delivers on its promises for the consumer.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

ixwireless.co.uk Review & First Look

Upon an initial review of ixwireless.co.uk, the website prominently features its mission to build “future-proof digital infrastructure” for the UK, with a specific focus on the North West of England.

The core message revolves around delivering “ultra-fast internet” in a “cost-effective” manner, minimizing disruption.

They highlight their “fibre ring technology” and a unique combination of fibre optic cables and wireless technology.

The site emphasizes that their approach avoids extensive road digging, which is presented as a major benefit in terms of speed of deployment and reduced community disturbance.

Initial Impressions and Claims

The website paints a picture of a company committed to modernizing the UK’s internet infrastructure, particularly in areas traditionally underserved by high-speed broadband. Key claims include: Canine-sense.co.uk Reviews

Ultra-fast internet: Promising gigabit speeds for enhanced connectivity.
Cost-effectiveness: Suggesting their services are more affordable than traditional providers.
Minimal disruption: A significant selling point, as they use air fibre to avoid extensive groundwork.
Future-proof technology: Positioning their network as a long-term solution for digital needs.
Focus on North West: Specific towns like Blackburn, Burnley, and Blackpool are highlighted as current or upcoming service areas.

Understanding Their Technology

The site details their unique approach to internet delivery: “We use a unique combination of fibre optic cables and wireless technology to guarantee reliable and faster internet.

Carrying fibre cables overhead and then wirelessly transmitting the signal directly to a transmitter fitted on the property.” This “fixed wireless” model is distinct from traditional fibre-to-the-home FTTH or even standard wireless broadband.

It suggests a hybrid solution designed to bridge the “last mile” connectivity gap efficiently, potentially reaching properties where digging fibre would be prohibitively expensive or disruptive.

The emphasis on “air fibre” implies a robust wireless backbone complementing their fibre network.

ixwireless.co.uk Pros & Cons

When evaluating ixwireless.co.uk, it’s essential to weigh the advertised benefits against potential drawbacks. Baidulinkdownloader.com Reviews

Based on the information presented on their website, a clear picture of their strengths and limitations emerges.

Potential Advantages Pros

Rapid Deployment & Minimal Disruption: One of the most significant advantages highlighted is their fixed wireless approach, which “doesn’t dig up or close roads during builds.” This translates to faster network rollout and less inconvenience for local communities, a stark contrast to traditional fibre installations that often involve lengthy construction periods. This is particularly appealing for areas where infrastructure upgrades have been slow.
Cost-Effectiveness Claimed: The website frequently mentions “cost-effective” deployment and “less cost than many other providers.” If this translates into genuinely lower monthly subscription costs for consumers, it would be a major plus, especially in an era of rising living expenses.
Targeting Underserved Areas: Their focus on “smaller towns and areas that were traditionally hard to reach” is a vital benefit. Many rural and semi-rural areas in the UK still suffer from poor internet speeds, and a provider focusing on these underserved populations could significantly improve digital inclusion.
Hybrid Technology Fibre + Air Fibre: The combination of fibre optic cables and wireless technology could offer a robust solution. Fibre provides the backbone for high capacity, while air fibre can efficiently deliver the signal to individual properties, potentially overcoming geographical challenges or reducing installation costs.

Potential Disadvantages Cons

Limited Coverage Currently: While they are expanding, their service is currently limited to specific towns in the North West. This means the vast majority of the UK population cannot access their services, limiting their immediate impact. Their website mentions “more than 250,000 properties passed,” which, while significant, is still a fraction of the UK’s total properties.
Reliance on Wireless Technology: While “air fibre” sounds advanced, any wireless component can be susceptible to environmental factors like severe weather, line-of-sight issues, or interference. While fibre is generally more stable, the performance of the wireless “last mile” is crucial and could introduce variables not present in a pure FTTP Fibre To The Premises connection.
New Provider Status: As a relatively newer player in the broader UK broadband market, they may not have the extensive track record or widespread customer reviews of established providers. This can make it harder for potential customers to gauge long-term reliability and customer service quality.
Proprietary Equipment: The need for a “transmitter fitted on the property” implies specific equipment requirements. This could lead to limitations on customer-owned hardware or potential installation complexities that might not be immediately clear.
Scalability Concerns for “Air Fibre”: While efficient for initial rollout, the long-term scalability and performance consistency of air fibre in dense urban environments or heavily subscribed areas might be a consideration. As more users join, the capacity of the wireless link to each property needs to be robust.

How Does IX Wireless Work?

Understanding the operational mechanics behind IX Wireless is crucial for potential users.

Their website clearly outlines a hybrid approach, combining the traditional strength of fibre optics with the flexibility and speed of wireless transmission.

This methodology is central to their promise of “ultra-fast internet with minimal disruption.”

The Hybrid Fibre-Wireless Model

IX Wireless differentiates itself by deploying a unique “fixed wireless network” that integrates two key technologies: Freyanaturaltherapy.com Reviews

Fibre Optic Cables: These form the high-capacity backbone of their network. IX Wireless lays fibre optic cables, often overhead or through existing infrastructure where possible, to create a robust main network. This is where the core data capacity and speed originate, connecting their network to the wider internet.
Air Fibre Technology: This is where the “wireless” aspect comes in. Instead of digging trenches to bring fibre directly to every single property, IX Wireless uses wireless transmitters. These transmitters receive the high-speed data signal from the fibre backbone and then wirelessly transmit it directly to a small receiver CPE – Customer Premise Equipment installed on the exterior of the customer’s property.

Installation Process for Customers

The website hints at a streamlined installation process, emphasizing the lack of disruptive roadworks.

While specific steps for customer installation aren’t detailed, the general process for a fixed wireless connection typically involves:

Site Survey: An initial assessment to ensure line-of-sight to the nearest IX Wireless transmitter.
External Transmitter Installation: A small, discreet receiver unit is mounted on the exterior of the customer’s property e.g., on a wall or roof. This unit is designed to capture the wireless signal from the IX Wireless network.
Internal Cabling: A cable is run from the external receiver into the property, connecting to an internal router or modem.
Activation: Once connected, the service is activated, providing internet access.

This method significantly reduces the time and cost associated with traditional fibre-to-the-home installations, which often require extensive civil engineering works.

It’s a key reason why IX Wireless claims to be “one of the fastest and most cost-effective ways to bring high-speed internet to smaller towns and areas that were traditionally hard to reach.”

IX Wireless Network Rollout & Coverage

IX Wireless is actively engaged in building its network infrastructure, with a clear strategic focus on specific regions within the UK. Titanplates.com Reviews

The website provides insights into their current and planned coverage, emphasizing a targeted approach to expanding their “gigabit network.”

Current and Planned Deployment Areas

The primary focus of IX Wireless’s rollout is the North West of England. The website explicitly lists several towns where detailed plans have been completed or where networks are already live:

Blackburn with Darwen
Burnley
Nelson
Accrington
Thornton-Cleveleys
Fleetwood
Blackpool

They state that their network has “more than 250,000 properties passed to receive fast and affordable broadband in the North West.” This indicates a significant deployment effort within these targeted areas.

The launch of their gigabit network in Blackburn, with endorsement from Oliver Dowden CBE, further underscores their commitment to this region.

The “Fibre Ring Technology” and its Benefits

IX Wireless mentions its use of “fibre ring technology” as a core component of its network. Novensa.co.uk Reviews

A fibre ring network typically involves multiple fibre optic cables configured in a loop, providing redundancy and resilience.

If one part of the ring is damaged, data can still flow in the opposite direction, maintaining service. This design choice aims to:

Enhance Reliability: By creating alternative data paths, the network becomes less susceptible to outages caused by single points of failure.
Improve Performance: A robust fibre backbone ensures high capacity and low latency, which are crucial for delivering “ultra-fast internet.”
Cost-Effective Deployment: The website suggests this technology facilitates a “fast and cost-effective way of deploying our broadband to at least 25% of the towns we operate in,” implying efficiency in reaching a significant portion of their target communities.

Impact on Digital Inclusion

A recurring theme on the IX Wireless website is “Digital Inclusion.” By focusing on smaller towns and traditionally hard-to-reach areas, they aim to bridge the digital divide.

The testimonials quoted on their site reinforce this:

“Fixed wireless internet is more environmentally friendly than digging up roads and causing major disruption to the community.”
“Providing the infrastructure for fixed wireless internet access has resulted in super-fast broadband for more people.”
“Digital Inclusion is an essential part of keeping the whole community online from the comfort of their own homes.”

This commitment suggests that their expansion strategy is not just about commercial growth but also about providing essential connectivity to communities that might otherwise be left behind in the digital revolution. Taybell.co.uk Reviews

ixwireless.co.uk Pricing

While the ixwireless.co.uk website strongly emphasizes the “cost-effective” nature of its broadband solutions, specific pricing plans are not readily available directly on the main informational pages.

This is a common practice for infrastructure providers or those operating on a regional basis, as pricing can often be dynamic, subject to location, and provided upon inquiry.

General Indications of Cost-Effectiveness

The website reiterates the theme of affordability multiple times:

“Cost effective, ultra-fast internet.”
“Our networks are strong, secure, and deliver data at superfast speeds for less cost than many other providers.”
“An IX Wireless build is one of the fastest and most cost-effective ways to bring high-speed internet to smaller towns and areas that were traditionally hard to reach.”

These statements strongly suggest that IX Wireless aims to undercut the pricing of more established, larger broadband providers, leveraging their efficient deployment methods minimal digging, air fibre to pass on savings to the customer.

How to Obtain Specific Pricing

To get actual pricing details, potential customers would typically need to: Roolart.com Reviews

Use a Coverage Checker: If available, input their postcode on the IX Wireless website to see if service is available in their area.
Contact IX Wireless Directly: The website includes “Find out more” buttons and a general contact page, which would be the primary route for obtaining tailored quotes based on a specific address and desired speed package.
Check Local Partnerships: Sometimes, fixed wireless providers partner with local ISPs Internet Service Providers who then package and resell the service under their own branding. It would be worth checking local internet provider listings in the covered areas.

Factors Influencing Broadband Pricing

Broadband pricing can be influenced by several factors:

Speed Tier: Faster speeds e.g., 100 Mbps, 500 Mbps, 1 Gbps typically cost more.
Contract Length: Longer contracts e.g., 18 or 24 months often come with lower monthly rates compared to shorter or rolling contracts.
Promotional Offers: New customers may qualify for introductory rates, which then revert to a standard price after an initial period.
Installation Costs: While IX Wireless claims minimal disruption, there might still be an installation fee for the external transmitter and internal cabling.
Bundles: Some providers offer discounts if you bundle internet with other services like phone or TV, though IX Wireless appears to be a pure internet provider.

Without direct pricing on their website, it’s impossible to give concrete figures.

However, the consistent messaging around “cost-effective” and “less cost than many other providers” sets an expectation for competitive, if not lower, prices compared to the UK’s broadband market averages, which in 2023 saw average superfast broadband prices ranging from £25-£40 per month, and gigabit full fibre from £35-£60 per month, depending on the provider and promotions.

ixwireless.co.uk Alternatives

When considering internet service, it’s always wise to explore alternatives, especially if a new provider like IX Wireless is entering your area or if their service doesn’t meet your specific needs.

The broadband market in the UK is competitive, offering various technologies and providers. Francetravail.fr Reviews

Traditional Fibre Broadband Providers

These are the established players who offer fibre optic connections, either directly to your home FTTP – Fibre To The Premises or to a street cabinet FTTC – Fibre To The Cabinet with copper to your home.

Openreach-based ISPs e.g., BT, Sky, TalkTalk, EE, Plusnet, Vodafone: Openreach is the wholesale network arm of BT Group, providing the underlying infrastructure for most of the UK. Many ISPs use the Openreach network.
- Pros: Widespread coverage, often competitive pricing, established customer service.
- Cons: FTTC can be slower than full fibre, FTTP rollout can be slow and disruptive.
Virgin Media: Operates its own independent network, primarily using coaxial cable DOCSIS technology which can deliver very fast speeds, increasingly upgrading to full fibre FTTP.
- Pros: Generally faster speeds than Openreach FTTC, often available in urban areas.
- Cons: Not as widely available as Openreach, can be more expensive.

Independent Full Fibre Providers

Beyond Openreach and Virgin Media, several independent companies are rapidly rolling out their own full fibre FTTP networks in specific regions across the UK.

These are direct competitors to IX Wireless’s full fibre ambitions. Examples include:

CityFibre: A major player building wholesale FTTP networks in numerous towns and cities, allowing various ISPs like Vodafone, TalkTalk, Zen Internet to offer services over their infrastructure.
Gigaclear: Focuses on rural and hard-to-reach areas, specifically building FTTP networks where traditional broadband is lacking.
Community Fibre: Concentrated primarily on London, offering highly competitive FTTP services.
Hyperoptic: Focuses on multi-dwelling units apartments, blocks of flats in urban areas, providing FTTP.
Other Regional Providers: Many smaller, regional full fibre providers are emerging, such as Truespeed South West, Wessex Internet Dorset/Wiltshire, and Fibrus Northern Ireland/North of England.

Wireless Broadband Alternatives

While IX Wireless uses a fixed wireless component, other wireless internet solutions exist:

4G/5G Home Broadband: Mobile networks like EE, Vodafone, Three, and O2 offer routers that use their mobile data networks to provide internet access to a home.
- Pros: Quick to set up, no installation, often good for rural areas with strong mobile signal.
- Cons: Data caps can apply, performance depends heavily on mobile signal strength and network congestion, typically higher latency than fibre.
Satellite Broadband: Providers like Starlink or Viasat offer internet via satellite dish, ideal for extremely remote locations where no other option exists.
- Pros: Near-universal availability.
- Cons: High latency due to signal travel distance, potentially high cost, susceptible to weather interference.

Considerations for Choosing an Alternative

When comparing IX Wireless to alternatives, consider: Fayybek.com Reviews

Availability: Is the alternative actually available at your specific address?
Speed Requirements: Do you need gigabit speeds, or is a slower, more economical option sufficient?
Reliability: How stable is the connection, and what are the reported uptime statistics?
Customer Service: What is the reputation of the provider’s support team?
Price: Compare monthly costs, installation fees, and contract lengths.
Technology: Is it full fibre, hybrid, or entirely wireless? Each has its own pros and cons in terms of performance and resilience.

Ultimately, the best alternative depends on your geographical location, budget, and specific internet usage needs.

How to Cancel ixwireless.co.uk Subscription

While ixwireless.co.uk focuses on service provision and network build, details on how to cancel a subscription are not explicitly laid out on their public-facing website.

This is common for many broadband providers, where cancellation procedures are typically covered in their Terms and Conditions or provided directly to customers upon sign-up.

General Steps for Cancelling a Broadband Subscription

Based on industry standards and typical broadband provider practices, here’s a general guide on how one would likely go about cancelling an IX Wireless subscription:

Review Your Contract: The absolute first step is to check the terms and conditions of your IX Wireless contract. This document will specify: Fightogfitness.dk Reviews
- Your minimum contract term e.g., 12, 18, 24 months.
- The required notice period for cancellation typically 30 days.
- Any early termination fees if you cancel before the end of your minimum term.
- The specific method required for cancellation e.g., phone call, written notice, online form.
Contact Customer Service: The most direct way to initiate a cancellation is to contact IX Wireless’s customer service. Look for a dedicated customer support phone number or email address on their website, or within your account details if you have an online portal.
- Be prepared to provide your account number and personal details for verification.
- Clearly state your intention to cancel and the effective date you wish for the service to end keeping the notice period in mind.
Provide Required Notice: Most broadband providers require a specific notice period before cancellation, usually 30 days. Failing to give sufficient notice can result in continued billing or additional charges.
Confirm Early Termination Fees if applicable: If you are within your minimum contract term, be prepared for potential early termination fees. The customer service representative should be able to inform you of the exact amount. Weigh this cost against the benefits of cancelling early.
Return Equipment: Providers often require the return of their equipment e.g., the external receiver, internal router. They should provide instructions on how to return these items, which might include pre-paid packaging or a specific drop-off point. Failure to return equipment can result in charges.
Obtain Confirmation: Always request a written confirmation of your cancellation, including the effective date and confirmation that all outstanding balances are settled or what remains to be paid. This serves as proof in case of any future billing discrepancies. Oberic.com Reviews

Potential Challenges or Specifics for IX Wireless

Given IX Wireless’s hybrid technology, there might be specific considerations:

Equipment De-installation: The external “transmitter fitted on the property” might require a technician visit for de-installation, rather than just mailing it back. Confirm this with their customer service.
Local Office Visits: As a regional provider, they might have local offices where you can sort out issues, though phone or email would be the primary channels.

Since the website doesn’t offer a specific cancellation portal, it’s safe to assume the process involves direct communication with their customer support team.

Always keep records of your communication, including dates, times, and the names of representatives you speak with.

How to Cancel ixwireless.co.uk Free Trial

The ixwireless.co.uk website, as reviewed, does not explicitly mention or advertise a “free trial” period for its broadband services.

Many broadband providers, especially those focusing on infrastructure rollout, typically offer direct subscription plans rather than trial periods. Docucopies.com Reviews

This is largely due to the physical installation required for their service even with minimal disruption, there’s still an installation of an external transmitter and internal cabling.

Absence of Free Trial Information

No Mention on Website: A thorough review of the ixwireless.co.uk homepage and key informational sections reveals no indication of a free trial, money-back guarantee, or cooling-off period beyond standard consumer rights.
Installation Cost Implications: Providing a free trial for a service that requires physical installation can be costly for a provider. They incur expenses for technicians, equipment, and activation, which are difficult to recoup if a customer cancels during a trial.

What to Do If You Believe You Have a “Trial”

If, for any reason, you believe you are on a trial period with IX Wireless perhaps it was verbally offered, or part of specific terms you signed up for, the process for cancellation would be similar to a regular subscription cancellation, but with an emphasis on understanding any trial-specific clauses:

Check Your Sign-Up Documents: Immediately review any agreement, contract, or welcome email you received when signing up for IX Wireless. Look for terms like “trial period,” “cooling-off period,” “money-back guarantee,” or “no-obligation period.”
Identify the Trial Duration: If a trial exists, the documents should clearly state its length e.g., 14 days, 30 days and the deadline by which you must cancel to avoid charges.
Understand Cancellation Requirements: Note down any specific steps required to cancel during the trial, such as calling a dedicated number, sending an email, or filling out an online form.
Contact IX Wireless Customer Service: Reach out to their support team promptly. State that you are on a trial and wish to cancel. Ask for confirmation that no charges will apply and whether you need to return any equipment.

Standard Consumer Rights Cooling-Off Period

Even if IX Wireless doesn’t offer a specific “free trial,” consumers in the UK are protected by statutory rights, particularly for contracts entered into online or over the phone distance selling.

14-Day Cooling-Off Period: Under the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013, you generally have a 14-day “cooling-off period” starting from the day you receive the contract or when the service starts, whichever is later. During this time, you can cancel without giving a reason and typically without penalty.
Pro-rata Charges: If you use the service during the cooling-off period and then cancel, the provider may charge you for the services used up to the point of cancellation. They can also charge for equipment not returned.

Actionable Advice:

Since there’s no advertised free trial, assume any cancellation would fall under their standard contract terms and the UK’s 14-day cooling-off period. Citycruises.com Reviews

If you’ve recently signed up and are having second thoughts, act quickly within that 14-day window to minimize potential costs.

Always document your communication with them, including dates and times, to have a record of your cancellation request.

ixwireless.co.uk vs. Established Providers BT, Virgin Media, Sky

When a new player like IX Wireless enters the broadband market, it’s natural for potential customers to compare them against the established giants like BT, Virgin Media, and Sky.

Each has its strengths, and understanding these differences can help consumers make an informed decision.

Network and Technology

IX Wireless: Utilizes a hybrid approach: Fibre to the backbone, then fixed wireless air fibre to the premise. This allows for faster, less disruptive deployment in targeted areas. Their focus is on building new infrastructure.
BT via Openreach: Primarily uses the Openreach network. This means a mix of FTTC Fibre To The Cabinet, with copper to the home and increasingly FTTP Fibre To The Premises where full fibre has been rolled out. BT is a major ISP on this network.
Virgin Media: Operates its own independent network, traditionally using DOCSIS coaxial cable technology for very fast speeds, with ongoing upgrades to FTTP. Their network coverage is extensive in urban areas but less ubiquitous than Openreach.
Sky: Also operates primarily on the Openreach network, offering FTTC and FTTP services, focusing heavily on bundling broadband with TV services.

Key Difference: IX Wireless’s “air fibre” component is unique among these major players, offering an alternative last-mile solution to traditional fibre or copper. Boostlegends.com Reviews

Coverage and Availability

IX Wireless: Currently limited to specific towns in the North West of England e.g., Blackburn, Burnley, Blackpool. Their rollout is focused and expanding in these areas.
BT & Sky: Offer very wide coverage across the UK due to their reliance on the extensive Openreach network. If Openreach fibre FTTC or FTTP is available, these providers can typically serve you.
Virgin Media: Has strong coverage in most major towns and cities across the UK, but its network is not as geographically spread as Openreach’s, meaning some rural areas might not have access.

Key Difference: IX Wireless is a regional specialist, whereas BT, Virgin Media, and Sky are national providers.

Speed and Performance

IX Wireless: Promotes “ultra-fast gigabit network” speeds. Their hybrid model aims to deliver high performance directly to the home. The actual speeds experienced will depend on the strength of the wireless link and network capacity.
BT & Sky: Offer a range of speeds. FTTC connections typically range from 30 Mbps to 80 Mbps. Where FTTP is available, they can offer gigabit speeds up to 900+ Mbps.
Virgin Media: Known for offering some of the fastest widely available speeds in the UK, often exceeding 1 Gig 1000 Mbps in many areas through their DOCSIS 3.1 and FTTP networks.

Key Difference: All are capable of delivering high speeds, but IX Wireless’s specific implementation could offer a different performance profile, particularly in its responsiveness for gaming or video conferencing.

Pricing and Value

IX Wireless: Claims to be “cost-effective” and “less cost than many other providers.” Specific pricing isn’t on their website, but the implication is competitive pricing.
BT, Virgin Media, Sky: Often perceived as premium providers with corresponding pricing. However, they frequently offer promotional deals and bundles especially with TV, mobile, or phone services that can provide good value. Their prices can vary significantly based on contract length and speed tiers.

Key Difference: IX Wireless aims to challenge on price, whereas the incumbents often leverage brand recognition, extensive bundles, and established customer support.

Customer Service and Support

IX Wireless: As a newer, regional provider, their customer service infrastructure is likely smaller. Customer reviews are less prevalent, making it harder to gauge their support quality definitively.
BT, Virgin Media, Sky: Have large, established customer service departments, offering various contact methods phone, chat, online forums. However, the sheer volume of their customer base means experiences can be mixed, and complaints often revolve around wait times or issue resolution.

Key Difference: A smaller provider might offer more personalized support, but a larger one has more resources and potentially better self-help options online.

Conclusion

IX Wireless offers a compelling alternative, especially for residents in their target North West areas who might be struggling with traditional broadband options or seeking a potentially more affordable gigabit connection. Boost-master.com Reviews

Their unique deployment method is a significant advantage.

However, national providers like BT, Virgin Media, and Sky offer much broader coverage, a wider range of services, and a more established track record.

The choice ultimately comes down to availability at your specific address, your budget, and what you prioritize: innovative local solutions or established national networks.

Frequently Asked Questions

What is IX Wireless?

IX Wireless is a UK-based company that is building future-proof digital infrastructure primarily in the North West of England, providing ultra-fast internet connectivity using a hybrid of fibre optic cables and air fibre technology.

Where is IX Wireless available?

IX Wireless is currently expanding its network in specific towns across the North West of England, including Blackburn with Darwen, Burnley, Nelson, Accrington, Thornton-Cleveleys, Fleetwood, and Blackpool.

What kind of internet speeds does IX Wireless offer?

IX Wireless aims to deliver “ultra-fast” and “gigabit” speeds, implying connections capable of 1,000 Mbps 1 Gigabit per second or close to it, suitable for demanding online activities.

How does IX Wireless install their service?

IX Wireless uses a fixed wireless approach, running fibre cables overhead and then wirelessly transmitting the signal directly to a transmitter fitted on the customer’s property.

This method minimizes disruption from digging roads.

Is IX Wireless a full fibre provider?

Yes, IX Wireless uses fibre optic cables as the backbone of its network, combining it with air fibre technology for the “last mile” delivery to properties, which allows them to offer gigabit-capable speeds.

Is IX Wireless cheaper than other broadband providers?

The website states that IX Wireless aims to provide services at “less cost than many other providers” and emphasizes its “cost-effective” approach, suggesting competitive pricing.

How do I check if IX Wireless is available at my address?

You would typically need to use a postcode checker on their official website or contact their sales or customer service team directly to confirm availability at your specific location.

What are the benefits of IX Wireless’s fixed wireless technology?

The main benefits include minimal disruption during installation no extensive road digging, faster deployment of the network, and the ability to bring high-speed internet to traditionally hard-to-reach areas.

Does IX Wireless offer bundles with TV or phone services?

Based on the information on their website, IX Wireless appears to be a pure internet service provider, focusing solely on broadband connectivity rather than bundling with TV or phone services.

What kind of equipment does IX Wireless install at my property?

IX Wireless installs a “transmitter fitted on the property” that receives the wireless signal from their network, which then connects to an internal router or modem inside your home.

Is IX Wireless suitable for gaming and streaming?

Yes, with its promise of “ultra-fast gigabit network” speeds, IX Wireless should be highly suitable for online gaming, 4K video streaming, and other high-bandwidth activities.

What is the customer service reputation of IX Wireless?

As a relatively newer and regionally focused provider, extensive public customer service reviews may be limited.

It’s advisable to check local reviews or forums if available.

Can I get IX Wireless if I live in a rural area?

IX Wireless specifically mentions bringing high-speed internet to “smaller towns and areas that were traditionally hard to reach,” suggesting they are a viable option for some rural or semi-rural locations within their coverage zones.

What are the alternatives to IX Wireless in the UK?

Alternatives include national providers on the Openreach network e.g., BT, Sky, TalkTalk, Virgin Media on its own network, and other independent full fibre providers e.g., CityFibre, Gigaclear, as well as 4G/5G home broadband and satellite internet.

How do I cancel my IX Wireless subscription?

To cancel, you should refer to your contract for the notice period and terms.

Typically, you would contact their customer service by phone or email, provide the required notice, and confirm any potential early termination fees or equipment return procedures.

Does IX Wireless offer a free trial?

No, the ixwireless.co.uk website does not explicitly advertise a free trial period for its broadband services.

Standard UK consumer rights for a 14-day cooling-off period would apply for distance contracts.

What happens if I move house with IX Wireless?

You would need to contact IX Wireless customer service to inquire about their home move policy.

If you move within their service area, a transfer might be possible. otherwise, you may need to cancel your service.

Is IX Wireless more reliable than traditional broadband?

IX Wireless states their networks are “strong, secure, and deliver data at superfast speeds.” While fibre backbones are very reliable, fixed wireless components can theoretically be more susceptible to environmental factors than a direct fibre connection to the premise.

Who owns IX Wireless?

The website doesn’t explicitly state ownership details on its main pages, but it highlights its focus on building UK’s future digital infrastructure.

How does IX Wireless contribute to “Digital Inclusion”?

IX Wireless states that providing infrastructure for fixed wireless internet access helps more people get super-fast broadband and emphasizes that “Digital Inclusion is an essential part of keeping the whole community online.”

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