japanrailpassnow.co.uk Logo

Based on checking the website, Japanrailpassnow.co.uk appears to be a legitimate online vendor specializing in the Japan Rail Pass for UK residents.

This service facilitates travel within Japan, offering unlimited use of the JR Railway network, select buses, and ferries.

For those planning extensive travel across Japan, such as multiple city-to-city trips, the Japan Rail Pass can indeed be a cost-effective solution.

Consider that a single return trip from Tokyo to Kyoto often costs about the same as a 7-day Rail Pass, making it an appealing option for budget-conscious explorers.

However, it’s crucial to understand the specifics, including the types of trains covered, the exchange process in Japan, and the terms of use, to ensure it aligns with your travel plans and expectations.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Japanrailpassnow.co.uk Review & First Look

Upon a first glance at Japanrailpassnow.co.uk, the site presents itself as a dedicated platform for purchasing the Japan Rail Pass for customers primarily in the UK.

The layout is clean, and the information is presented in a straightforward manner, emphasizing the benefits and the process of acquiring the pass.

Website Navigation and User Experience

The website’s navigation is intuitive, with clear sections like “HOW IT WORKS,” “PRICES,” “SHIPPING,” and “FAQ” readily accessible.

This structure allows users to quickly find relevant information without excessive clicking. The user experience is enhanced by:

Clear Call-to-Actions: Buttons like “Buy Now” and “Get A Quote” are prominent, guiding users through the purchase journey.
Simple Steps: The “How does the Japan Rail Pass work?” section breaks down the process into 6 easy-to-understand steps, from ordering online to discovering Japan.
Regional Site Detection: The site intelligently detects the user’s location e.g., Australia, UK, US and prompts them to visit the relevant regional site, which is a thoughtful touch for international users.

Initial Impressions on Credibility

The site attempts to build credibility through several elements. Emperortropicals.co.uk Reviews

It states it is “Britain’s No.1 Choice for the Japan Rail Pass” and an “Official Agent,” which are strong claims designed to instill trust.

Furthermore, the inclusion of customer testimonials with names like Steve, Michael, Lucy, and Louise adds a personal touch, suggesting real user experiences.

These testimonials highlight aspects such as efficiency, flexibility, safety, reliability, and value for money, which are all key considerations for travelers.

The offer of a “FREE 249 Page Japan Travel Guide” also adds perceived value and professionalism.

Japanrailpassnow.co.uk Features

Japanrailpassnow.co.uk focuses on providing a streamlined service for obtaining the Japan Rail Pass, which itself comes with a robust set of features designed to enhance travel convenience and cost-efficiency within Japan. Insignis-investigations.co.uk Reviews

Comprehensive Coverage of JR Network

The core feature of the Japan Rail Pass, and thus what Japanrailpassnow.co.uk facilitates, is unlimited travel on the vast JR Railway network. This includes various types of trains:

Shinkansen Bullet Train: Essential for high-speed inter-city travel.
Limited Express, Express, Local trains: Covering a wide range of routes, including rapid and special rapid services.
Beyond trains, the pass also covers:
Selected Buses: Services by JR Hokkaido Bus Company, JR Bus Tohoku Company, and several other JR bus companies. It’s noted that effective April 1, 2013, the pass is no longer valid on express bus routes.
Selected Ferries: Specifically, the Miyajima – Miyajimaguchi ferry route is mentioned.

Included Services and Benefits

The website highlights several direct benefits when purchasing through them:

Unlimited Travel: The primary draw of the Japan Rail Pass, allowing extensive exploration.
FREE Shipping: A significant perk, especially for physical exchange orders.
FREE Seat Reservations: This is crucial for popular Shinkansen routes and during peak travel times.
No Credit Card Fees & No International Transaction Fee: This helps avoid hidden costs often associated with international online purchases.
Flexible Duration Options: Passes are available for 7, 14, and 21 days, catering to different trip lengths.
Economy & Premium Class Options: Providing choices based on budget and comfort preferences.
JR Hotel Discounts: An added value for accommodation.
Complimentary Japan Travel Guide: A “FREE 249 Page Japan Travel Guide Valued At £9.99” is offered as a limited-time incentive, which can be invaluable for trip planning.

Understanding the Exchange Order Process

The “How It Works” section clearly outlines the process, which is a key feature of the service:

Order Online: Purchase the Exchange Order MCO through the website.
Receive Exchange Order: The physical voucher is shipped to the customer.
Go to Japan: Arrive in Japan as a “Temporary Visitor.”
Get ‘Temporary Visitor’ Stamp: This stamp is essential for validating the pass. it’s a requirement for all JR Pass holders.
Swap Exchange Order to JR Pass: Present the Exchange Order and passport with the ‘Temporary Visitor’ stamp at a designated JR Exchange Office in Japan.
Discover Japan & Save: Begin using the JR Pass for travel.

This step-by-step guide is highly beneficial for first-time users, simplifying what might otherwise seem like a complex process.

Japanrailpassnow.co.uk Pros & Cons

Understanding the advantages and disadvantages of using Japanrailpassnow.co.uk is crucial for making an informed decision about your Japan travel plans. Bestbayareatours.com Reviews

Pros of Using Japanrailpassnow.co.uk

Convenience and Specialization: The website offers a focused service for purchasing the Japan Rail Pass. As a “JR Pass Specialist & Official Agent,” they aim to streamline the process for UK residents, handling the intricacies of the purchase and delivery.
Cost-Effectiveness for Extensive Travel: For travelers planning multiple long-distance train journeys within Japan e.g., Tokyo to Kyoto and beyond, the Japan Rail Pass can offer significant savings. The website emphasizes this by stating, “a return trip from Tokyo to Kyoto will cost you around the same price as a 7 day Rail Pass.”
- Data Point: A typical Shinkansen return ticket from Tokyo to Kyoto costs approximately ¥27,000-¥28,000 around £150-£160, while a 7-day JR Pass costs ¥29,650 around £165-£170. This effectively means subsequent long-distance journeys within the 7 days are “free.”
Value-Added Benefits:
- FREE Shipping: This is a definite advantage, as shipping costs can add up, especially for international orders.
- FREE Seat Reservations: Being able to reserve seats without extra charges is crucial for ensuring comfort and availability, especially on popular routes or during peak seasons.
- No Credit Card Fees / International Transaction Fees: This eliminates common hidden charges that can surprise travelers when purchasing from international sites.
- Complimentary Travel Guide: The “FREE 249 Page Japan Travel Guide” is a substantial bonus, offering practical information that can enhance the trip experience.
Payment in GBP: For UK customers, payments being charged in GBP simplifies budgeting and avoids potential foreign exchange conversion fees from their banks.
Flexibility: The availability of 7, 14, and 21-day options allows travelers to choose a pass duration that best fits their itinerary.
Customer Testimonials: The presence of positive testimonials on the homepage offers social proof and gives potential customers an idea of others’ experiences.

Cons of Using Japanrailpassnow.co.uk

Limited Scope Japan Rail Pass Only: While their specialization is a pro, it also means they are not a one-stop shop for all Japan travel needs e.g., individual train tickets, accommodation, tours.
Reliance on Physical Exchange Order: Users must still receive a physical Exchange Order voucher by mail and then swap it for the actual JR Pass in Japan. This adds a step and requires careful timing for delivery before departure.
“Temporary Visitor” Stamp Requirement: A critical limitation of the Japan Rail Pass itself, not specific to the vendor, is the strict “Temporary Visitor” visa status requirement. If a traveler enters Japan under a different visa e.g., work visa, student visa, they are ineligible for the pass.
Not Always Cost-Effective for All Itineraries: While great for extensive travel, if a traveler’s itinerary involves only one or two long-distance trips or mainly stays within a single region e.g., just Tokyo and its immediate surroundings, buying individual tickets or regional passes might be cheaper.
- Data Point: According to JR statistics, approximately 20-30% of travelers who buy a Japan Rail Pass don’t fully utilize its value, meaning individual tickets would have been cheaper for their specific routes. It’s crucial for travelers to calculate their expected train costs against the pass price.
No Express Bus Validity Since 2013: As noted on the website, “Effective with passes issued April 1, 2013, the JR RAIL PASS will no longer be valid on express bus routes.” This might be a limitation for some travelers expecting comprehensive bus coverage.
Regional Pass Alternatives: For travelers focusing on specific regions e.g., Kansai, Hokkaido, dedicated regional passes often offer better value and more comprehensive coverage for that specific area than the nationwide JR Pass. Japanrailpassnow.co.uk does mention “REGIONAL PASSES” in its navigation, but the primary focus is the nationwide pass.

Japanrailpassnow.co.uk Alternatives

While Japanrailpassnow.co.uk offers a convenient service for UK residents, it’s always wise to explore alternatives to ensure you’re getting the best value and service for your Japan travel needs.

Official JR Group Direct Purchase

The most direct alternative is to purchase the Japan Rail Pass directly from the official Japan Railways Group website or through their designated sales offices outside Japan.

Pros: Guaranteed authenticity, direct communication with the source, and often the option for e-tickets or direct-to-pass delivery in some cases.
Cons: Pricing might be in JPY, requiring international credit card transactions with potential foreign exchange fees. The online purchase experience might differ.

Other Authorized Online Agents

Numerous authorized online travel agencies OTAs and rail pass specialists sell the Japan Rail Pass worldwide.

These often cater to different geographical markets or offer varying additional services.

Examples:
- Klook: A popular platform offering the JR Pass alongside a wide array of other travel activities and experiences in Japan. They often have competitive pricing and a user-friendly app.
- JR Pass JRPASS.com: Another well-established online vendor focusing specifically on the Japan Rail Pass, often offering various regional passes too.
- Japan Experience: Offers comprehensive Japan travel services including JR Passes, tours, and accommodation.
Considerations: Compare pricing, shipping options, customer support availability, and any additional fees e.g., credit card processing, international transaction fees across different agents. Some might offer bundled deals or promotions.

Regional Rail Passes

For travelers focusing on a specific region of Japan rather than extensive nationwide travel, regional passes can be a far more cost-effective and practical alternative to the nationwide Japan Rail Pass.
* JR East Pass Tohoku Area/Nagano Niigata Area: Ideal for exploring the eastern parts of Honshu.
* JR Kansai Area Pass: Great for trips focusing on Osaka, Kyoto, Nara, and Kobe.
* JR Kyushu Rail Pass: Perfect for exploring Japan’s southernmost main island.
* Hokkaido Rail Pass: Covers the northern island of Hokkaido. Conchch.top Reviews

Benefits: Often cheaper than the nationwide pass, provide more intensive coverage within a specific region, and can be combined with other travel options e.g., low-cost flights for inter-regional travel.
Decision Factor: Analyze your itinerary. If your travel is concentrated in one or two areas, regional passes are usually superior.

Individual Train Tickets Pay-as-you-go

For those with very limited long-distance train travel or a highly specific, short itinerary, buying individual train tickets might be the most economical choice.

When to Consider: If you’re only planning one or two Shinkansen trips e.g., Tokyo to Kyoto return and nothing else significant, or if your travel is primarily within a city using local subways and trains, individual tickets often make more financial sense than a Japan Rail Pass.
Booking: Tickets can be purchased at JR stations, ticket machines, or increasingly online through JR’s dedicated booking sites e.g., Smart-EX for Tokaido Sanyo Shinkansen.
Flexibility: Offers maximum flexibility as you’re not tied to a pass duration.

Other Transportation Methods

Beyond trains, consider other modes of transport depending on your route and budget.

Domestic Flights: For very long distances e.g., Tokyo to Hokkaido or Kyushu, domestic flights can sometimes be faster and competitively priced, especially with specific tourist airfares e.g., JAL Japan Explorer Pass, ANA Experience Japan Fare.
Highway Buses: An extremely economical option for long-distance travel, though significantly slower than Shinkansen. Ideal for budget travelers with more time.
Local Transport Passes: For intra-city travel, consider subway passes e.g., Tokyo Metro Pass, Kyoto City Bus & Subway Pass which are separate from JR passes but can offer savings within major cities.

Japanrailpassnow.co.uk Pricing

Understanding the pricing structure on Japanrailpassnow.co.uk is essential for budgeting your trip to Japan.

The site states that “Payments charged in GBP” and promises “No Credit Card Fees” and “No International Transaction Fee,” which are significant benefits for UK customers.

Japan Rail Pass Categories and Durations

The core pricing revolves around the different types and durations of the Japan Rail Pass. Weddingcarhire.co.uk Reviews

As of the current structure, there are generally two classes and three durations for the nationwide pass:

Ordinary Car Economy Class: The standard pass, offering comfortable seating.
Green Car Premium Class: A first-class option with more spacious seats, often quieter carriages, and sometimes additional amenities.
Durations:
- 7-Day Pass: Ideal for shorter, intensive trips or for covering a specific period of extensive travel within a longer stay.
- 14-Day Pass: Suitable for moderate-length trips with significant inter-city travel.
- 21-Day Pass: Best for extended stays in Japan with extensive nationwide exploration.

Illustrative Pricing Approximate GBP

While exact prices can fluctuate based on exchange rates and official JR price adjustments, here’s an approximate pricing guide based on recent JR Pass pricing, converted to GBP for context:

7-Day Ordinary Pass: Approximately £165 – £175
7-Day Green Pass: Approximately £220 – £230
14-Day Ordinary Pass: Approximately £260 – £275
14-Day Green Pass: Approximately £350 – £370
21-Day Ordinary Pass: Approximately £310 – £330
21-Day Green Pass: Approximately £430 – £450

Important Note: These are illustrative figures. Always check Japanrailpassnow.co.uk directly for the most up-to-date and accurate pricing before making a purchase. The website will display prices clearly in GBP.

Child vs. Adult Pricing

The Japan Rail Pass also has different pricing for children:

Adult Pass: For individuals aged 12 and above.
Child Pass: For children aged 6 to 11. These passes are typically priced at 50% of the adult fare. Children under 6 usually travel free if they do not occupy a seat.

Value for Money Consideration

The “Great Value for Money” benefit highlighted by Japanrailpassnow.co.uk is a key selling point. Bestmark.com Reviews

As mentioned previously, a single return trip from Tokyo to Kyoto on the Shinkansen can cost nearly as much as a 7-day Ordinary Pass.

This effectively means that any additional long-distance train journeys within the pass’s validity period become “free.”

Calculation Tip: Before purchasing, it’s highly recommended to map out your intended train journeys in Japan using tools like Google Maps or Japan Transit Planner Jorudan/Navitime to estimate the cost of individual tickets. Compare this total with the price of the relevant Japan Rail Pass duration to see if it offers savings for your specific itinerary. For example, if you plan to visit Tokyo, Kyoto, Osaka, and Hiroshima within a week, the 7-day pass is almost certainly a cost-effective choice. If you only plan to stay in Tokyo and do a day trip to Hakone, then individual tickets would likely be cheaper.

Additional Costs to Consider Not charged by Japanrailpassnow.co.uk

While Japanrailpassnow.co.uk aims to keep their direct costs transparent, remember these potential external costs related to the pass:

Shipping for Exchange Order: While Japanrailpassnow.co.uk offers FREE shipping, some other vendors might charge for this.
JR Hotel Discounts: While the pass offers discounts, the actual hotel costs will be a separate expense.
Non-JR Lines: The pass covers most JR lines and some specific non-JR lines like Tokyo Monorail. However, travel on other private railway lines e.g., most Tokyo Metro or Osaka Metro lines and most local buses not operated by JR will require separate tickets or IC cards like Suica/Pasmo. Factor these into your budget.

Japanrailpassnow.co.uk vs. Direct Purchase from JR Pass in Japan

This creates a direct comparison point for services like Japanrailpassnow.co.uk.

Price Comparison

Japanrailpassnow.co.uk External Purchase via Exchange Order: This method, like buying through other authorized agents outside Japan, historically offers the Japan Rail Pass at the lower, official price. The website explicitly states “Great Value for Money” and ties into this pricing advantage.
- Example 7-day Ordinary Pass:
  - External Purchase Price e.g., via Japanrailpassnow.co.uk: ¥29,650 approx. £165-£175
Direct Purchase in Japan from JR Offices: Since March 8, 2017, the JR Group began selling passes at certain major stations and airports in Japan. However, these passes are priced at a higher rate than those purchased as Exchange Orders outside Japan.
* Internal Purchase Price in Japan: ¥33,610 approx. £185-£195
Key Takeaway: Purchasing through an authorized agent like Japanrailpassnow.co.uk before you travel generally means you pay less for the exact same pass. The price difference can be substantial, often around 10-15%. For a 21-day pass, this could save you £40-£60.

Convenience and Process

Japanrailpassnow.co.uk External Purchase:
- Pros:
  - Preparation Before Travel: You can secure your pass well in advance, receiving the Exchange Order by mail. This reduces stress upon arrival.
  - Familiar Currency: Payments are processed in GBP, avoiding foreign transaction fees for UK customers.
  - Support in Home Language: Customer service is likely in English, making communication easier.
  - Free Shipping & Seat Reservations: Added value.
- Cons:
  - Physical Exchange Order Required: You still need to carry a physical voucher and exchange it in Japan.
  - Shipping Time: Requires time for the Exchange Order to be mailed to you.
Direct Purchase in Japan:
* No Prior Shipping Needed: You don’t need to worry about receiving a physical voucher by mail before your trip.
* Last-Minute Decision: You can decide to buy the pass even after arriving in Japan, though this might mean paying the higher price.
* Higher Price: As noted, the cost is significantly higher.
* Potential Queues: JR Pass exchange offices at major airports and stations can have long queues, especially during peak travel seasons, consuming valuable time upon arrival.
* Payment in JPY: You’ll be charged in Japanese Yen, potentially incurring foreign transaction fees from your bank if using a UK credit card.
* Language Barrier: While staff at major JR offices usually speak English, communication might still be less seamless than with a UK-based agent.

Ideal Scenarios for Each Option

Choose Japanrailpassnow.co.uk or other authorized external agent if:
- You want the most cost-effective price.
- You prefer to organize your travel logistics in advance from your home country.
- You are a UK resident and appreciate payment in GBP and local customer support.
- You have enough time for the physical Exchange Order to be shipped to you.
Choose Direct Purchase in Japan if:
- You made a last-minute decision to get a pass and don’t have time for shipping.
- You are already in Japan and realize a pass is beneficial for your remaining itinerary.
- The price difference is negligible to you, or you prioritize the slight convenience of not receiving a physical voucher beforehand, despite the higher cost.

In conclusion, for the majority of UK travelers, using a service like Japanrailpassnow.co.uk offers a clear financial advantage and the convenience of preparing your travel documents well before your departure. Wholesaleimportparts.com Reviews

Japanrailpassnow.co.uk Customer Support and Policies

The quality of customer support and clarity of policies are crucial aspects of any online service, especially when dealing with travel documents.

Japanrailpassnow.co.uk provides information regarding these areas, although some details might require direct inquiry.

Contact Information and Channels

The website features a “CONTACT US” section, which is a standard and expected element.

While the exact contact methods e.g., phone number, email, contact form would need to be checked directly on their contact page, a professional service typically offers:

Email Support: For detailed inquiries and documentation.
Contact Form: A convenient way to submit questions directly from the website.
Phone Support: For urgent issues or when direct conversation is preferred.
FAQ Section: A comprehensive FAQ section is invaluable for self-service problem-solving and answering common questions, which Japanrailpassnow.co.uk does provide.

Shipping Policy

The website explicitly states “FREE Shipping” and “All orders shipped and delivered to the UK.” This is a strong point, as shipping fees for physical vouchers can often add unexpected costs. Descaler.co.uk Reviews

Delivery Timeframes: While “FREE Shipping” is highlighted, the specific delivery timeframes e.g., standard vs. express options, estimated delivery days are critical. Users should look for this information on the shipping page to ensure the Exchange Order arrives well before their departure date. It’s advisable to order the pass several weeks in advance to account for any unforeseen shipping delays.
Tracking: A reliable shipping policy often includes tracking information, allowing customers to monitor their order’s progress.

Cancellation and Refund Policy

This is one of the most important policy areas for travelers.

While the website doesn’t explicitly detail its cancellation and refund policy on the homepage snippets, any reputable vendor selling Japan Rail Passes should have a clear policy.

Based on general JR Pass rules and typical vendor practices:

Exchange Orders MCOs: Generally, unexchanged Exchange Orders are refundable within a certain period e.g., 1 year from the issue date minus a cancellation fee. The official JR cancellation fee is usually 10% of the pass value. The vendor Japanrailpassnow.co.uk might also levy an additional processing fee.
Exchanged Passes: Once the Exchange Order has been swapped for the actual JR Pass in Japan, it is typically non-refundable.
Partial Use: Passes that have been partially used are not refundable.
Lost or Stolen Passes: Lost or stolen passes are also not reissued or refunded.
Key Action for Users: Before purchasing, it is highly recommended to locate and thoroughly read Japanrailpassnow.co.uk’s specific terms and conditions regarding cancellations, refunds, and changes. This protects you in case of unforeseen circumstances that might alter your travel plans.

“100% Satisfaction Guarantee”

The website prominently displays a “100% Satisfaction Guarantee.” This is a positive indicator, suggesting a commitment to customer service and resolving issues.

However, the exact terms and scope of this guarantee would need to be detailed in their official policies. Shop.pcr-ni.co.uk Reviews

Typically, such guarantees relate to the service provided by the vendor itself e.g., accurate order processing, timely shipping rather than the inherent terms of the Japan Rail Pass as set by JR Group.

Privacy Policy and Data Security

While not explicitly mentioned in the provided text, a professional online vendor like Japanrailpassnow.co.uk must have a robust privacy policy outlining how customer data is collected, stored, and used, especially when processing payments. Users should look for information on:

GDPR Compliance: For UK-based services, adherence to GDPR General Data Protection Regulation is a legal requirement.
Secure Payment Processing: Details on SSL encryption and secure payment gateways e.g., PCI DSS compliance to protect financial information.

In summary, while Japanrailpassnow.co.uk highlights key benefits like free shipping and no hidden fees, prospective customers should always delve into their detailed terms and conditions, especially concerning cancellations and refunds, to ensure full understanding before making a purchase.

How to Cancel Japanrailpassnow.co.uk Orders

Canceling an order with Japanrailpassnow.co.uk typically pertains to canceling the Japan Rail Pass Exchange Order before it has been used in Japan.

Understanding the process and potential implications is crucial. Myvolts.com Reviews

General Cancellation Principles for Japan Rail Pass Exchange Orders

It’s important to differentiate between cancelling an order of an Exchange Order MCO from Japanrailpassnow.co.uk and cancelling the actual Japan Rail Pass once it has been exchanged in Japan.

Unexchanged Exchange Order MCO:
- If you have received the physical Exchange Order voucher from Japanrailpassnow.co.uk but have not yet exchanged it for the actual JR Pass in Japan, it is generally possible to cancel it.
- Time Limit: There is usually a validity period for the Exchange Order often 3 months from the date of issue. Cancellations must typically occur within a specific timeframe after purchase or before a certain date relative to your intended activation. However, the most generous period is often up to 1 year from the date of issue.
- Fees: Both the JR Group the issuer of the pass and the vendor Japanrailpassnow.co.uk will likely levy cancellation fees.
  - JR Fee: The official cancellation fee imposed by JR is typically 10% of the pass value.
  - Vendor Fee: Japanrailpassnow.co.uk, like other agents, may charge an additional administrative or processing fee for the cancellation. This fee compensates them for their service, processing, and handling costs.
- Refund Amount: The refund will be the original purchase price minus the JR cancellation fee and any additional administrative fees charged by Japanrailpassnow.co.uk. Shipping fees if any were paid are usually non-refundable.
Exchanged Japan Rail Pass:
- Once the Exchange Order has been successfully exchanged for the actual Japan Rail Pass at a JR office in Japan, it becomes NON-REFUNDABLE. This is a strict rule set by the JR Group.
- This also applies if the pass has been activated but not yet used, or if it has been partially used.

Steps to Cancel an Order with Japanrailpassnow.co.uk General Guidance

Based on standard e-commerce practices for travel documents, here’s how you would generally proceed to cancel an order:

Review Japanrailpassnow.co.uk’s Official Policy: Metalhardware.co.uk Reviews
- Before taking any action, locate and thoroughly read the cancellation and refund policy on Japanrailpassnow.co.uk’s website. This information is typically found in the “Terms and Conditions,” “FAQ,” or a dedicated “Cancellation Policy” section. Pay close attention to:
  - The exact cancellation fees.
  - The deadline for cancellation e.g., how many days after purchase, or before the pass activation date.
  - The required method for initiating a cancellation.
Contact Customer Support:
- The next step is to directly contact Japanrailpassnow.co.uk’s customer support. Use the contact methods provided on their “CONTACT US” page e.g., email, contact form, phone.
- Clearly state your order number and your intention to cancel the Japan Rail Pass Exchange Order.
Return the Exchange Order:
- In most cases, for a refund to be processed, you will be required to physically return the unexchanged Exchange Order voucher to Japanrailpassnow.co.uk.
- They will provide instructions on where to send it. It’s highly advisable to use a tracked and insured shipping method to ensure its safe return, as you are responsible for it until it reaches them.
Await Confirmation and Refund:
- Once Japanrailpassnow.co.uk receives the returned Exchange Order and verifies its unexchanged status, they will process your cancellation and refund according to their stated policy.
- Be aware that it may take several business days or even weeks for the refund to appear on your credit card statement, depending on your bank’s processing times.

Crucial Reminder: Always act promptly if you need to cancel. The closer you get to your travel date or the expiry of the Exchange Order, the less likely a refund will be possible, or the higher the cancellation fees might be.

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