Kotae Features

Kotae packs a good set of features designed to make customer support easier and more efficient, especially for small to medium-sized businesses. Here’s a closer look at what it brings to the table:

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Core AI Chatbot Capabilities

• 24/7 Customer Support: This is a big one. Kotae can handle customer inquiries around the clock, meaning your customers can get answers even when your team isn’t available. This is super helpful for businesses that operate across different time zones or just want to offer continuous support.
• Automated Inquiry Responses: Kotae is designed to take on the repetitive questions that often bog down support teams. It can answer frequently asked questions about products, services, order status updates, account inquiries, and even help troubleshoot common problems. It aims to automate about 80% of these routine interactions.
• Contextual Understanding: Unlike older, rigid chatbots, Kotae uses advanced AI to understand the context of conversations. This allows it to provide more nuanced and helpful responses, making interactions feel more natural and less like talking to a robot.
• Multi-language Support: With support for over 80 languages, Kotae helps businesses connect with a global customer base. It can detect the input language and respond accordingly, which is awesome for international reach.

Training and Customization

• Content-Driven Training: You can train Kotae using your own business content. This includes scraping your website URL, uploading various document formats (PDF, DOCX, TXT, JSON, CSV), and feeding it your existing FAQs. This ensures the chatbot’s answers are accurate and on-brand.
• Customizable Appearance: You have control over how Kotae looks. You can change its name, theme colors, upload your company logo, and craft a personalized welcome message. This helps it blend seamlessly with your website’s design.
• Custom Responses & Keyword Links: For specific questions or to guide users to particular pages, you can set up custom responses and link them to keywords. This gives you fine-tuned control over the chatbot’s behavior.
• Automatic Retraining & Continuous Improvement: Kotae is a “self-learning” AI, meaning it gets smarter over time. It can use chat history and new training data to continuously improve the accuracy and quality of its responses.

Lead Generation & Analytics

• Lead Escalation: Kotae helps you identify and capture high-intent leads. If a visitor’s inquiry indicates they’re ready to convert or have a complex issue, Kotae can seamlessly escalate the conversation to a human agent and send you email notifications. This prevents potential leads from slipping through the cracks.
• Visitor Insights & Analytics: The interactive dashboard provides valuable data on customer interactions. You can see chat volumes, popular questions, and how effective Kotae’s responses are. This helps you understand visitor behavior and fine-tune your customer support strategy.
• Driving Traffic: By linking common keywords to specific pages, Kotae can act as a guide, directing visitors to the exact information they need on your website, which can boost conversions.

Ease of Use & Integrations

• No-Code Setup: As mentioned, one of Kotae’s biggest selling points is its quick and easy setup. You don’t need any coding skills to get it up and running, often in just minutes.
• Platform Integrations: Kotae integrates with popular platforms like WordPress and Facebook Messenger, allowing you to extend your automated support to these channels.

Overall, Kotae focuses on providing a streamlined, intelligent, and customizable AI chatbot solution that empowers small businesses to manage customer inquiries efficiently and enhance their online presence.

Read more about Kotae Review:
What Exactly is Kotae?
Kotae Review & First Look
How Does Kotae Work?