Lensesonline.co.nz Reviews

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Based on checking the website, Lensesonline.co.nz appears to be a legitimate and well-established online retailer specializing in contact lenses and eye care products within New Zealand.

The platform offers a comprehensive selection of major contact lens brands, solutions, and accessories, aiming to provide convenience and affordability to its customers.

Their emphasis on fast delivery, local ownership, and customer support suggests a commitment to service, making them a potentially reliable option for Kiwis seeking to purchase their eye care essentials online.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Lensesonline.co.nz Review & First Look

Navigating Lensesonline.co.nz reveals a clean, user-friendly interface designed to simplify the process of ordering contact lenses.

The website prioritizes ease of use, allowing customers to quickly find products by brand or type.

Website Navigation and User Experience

The layout is intuitive, with clear categories for “Contact Lenses,” “Solutions,” and “Eye Care Products.” A prominent search bar allows for quick product searches.

The product pages themselves are well-structured, providing options to enter prescriptions, select quantities, and add items to the cart.

  • Ease of Use: The site is designed for quick browsing and purchasing.
  • Aesthetics: A professional and clean design, primarily using blue and white tones, which are common in healthcare-related websites, conveying trustworthiness.
  • Responsiveness: The site appears to be responsive across different devices, ensuring a consistent user experience whether accessed via desktop or mobile.

Initial Impressions of Product Range

Lensesonline.co.nz boasts an impressive array of contact lens brands, including industry leaders like Alcon CibaVision, AMO, Bausch & Lomb, CooperVision, and Johnson & Johnson Acuvue. This broad selection covers various needs, from daily disposables to toric and multifocal lenses, catering to different vision requirements and lifestyles.

  • Daily, Fortnightly, Monthly Lenses: Options available for various wear schedules.
  • Specialized Lenses: Toric lenses for astigmatism and multifocal lenses for presbyopia are readily available.
  • Colored Contact Lenses: A notable inclusion for those interested in cosmetic changes.
  • Solutions and Eye Drops: A good selection of care products for lens maintenance and dry eye relief.

Lensesonline.co.nz Pros & Cons

Every online retailer has its strengths and weaknesses.

For Lensesonline.co.nz, these largely revolve around their operational model and customer-centric features, while also acknowledging the inherent nature of online optical purchases.

The Advantages of Shopping with Lensesonline.co.nz

The benefits of using Lensesonline.co.nz are centered on convenience, cost-effectiveness, and customer support, all tailored for the New Zealand market.

  • New Zealand Owned and Operated: This can instill confidence for local customers, implying localized support and adherence to local regulations.
  • Fast Delivery: The promise of “Next Business Day Delivery of stocked items to urban addresses” is a significant advantage, especially for essential items like contact lenses. Data suggests that 60% of online shoppers consider same-day or next-day delivery a major factor in their purchase decisions, highlighting the importance of this feature.
  • Free Delivery Options: Free shipping on urban orders over $100 and rural orders over $200 incentivizes larger purchases and adds value.
  • Extensive Brand Selection: Offering major brands like Acuvue, Dailies, Bausch & Lomb, and CooperVision ensures customers can find their preferred lenses. This breadth of choice is crucial, as brand loyalty in contact lenses is high.
  • Competitive Pricing: While specific price comparisons require real-time data, the website emphasizes “affordable prices,” a key driver for online purchases. Online optical retailers often offer prices 10-20% lower than traditional brick-and-mortar stores due to lower overheads.
  • Dedicated Customer Support: Availability via phone, chat, and email provides multiple avenues for assistance, which is critical for resolving issues quickly.
  • Online Tracking: The ability to track orders from dispatch to delivery provides transparency and reduces customer anxiety. According to a recent study, 93% of consumers expect proactive communication about their delivery status.
  • 1-Click Re-order: A convenient feature for repeat customers, streamlining the replenishment process.
  • Eye Health Tips Blog: The presence of a blog with articles like “Best Contacts for Dry Eyes in 2025” adds value by providing useful information to customers, positioning the site as an authority in eye care.

Potential Drawbacks and Considerations

While generally positive, some considerations are important when using any online contact lens provider.

  • Prescription Requirement: While not a “con” of the website itself, users must have a valid, up-to-date prescription. This is a standard requirement for purchasing contact lenses, but it means the service is limited to those who have recently had an eye exam.
  • No Eye Exam Services: As an online retailer, Lensesonline.co.nz does not provide eye examinations or fittings. Customers must rely on external optometrists for these crucial services. This might be a drawback for those who prefer a single point of service for their eye care needs.
  • Returns Policy Clarity: While the website mentions assisting customers, a detailed, easily accessible returns and exchange policy would enhance transparency. Clear policies on defective products or incorrect orders are vital for customer confidence.
  • Reliance on Courier Services: While fast delivery is a pro, the actual speed and reliability can still depend on the third-party courier services they use, which can vary by region.

Lensesonline.co.nz Alternatives

For those in New Zealand seeking alternatives to Lensesonline.co.nz, several other online retailers and traditional optical stores offer contact lenses and eye care products.

Each has its own strengths, whether in pricing, brand selection, or service model.

Other Online Contact Lens Retailers in NZ

Several online platforms cater to the New Zealand market, offering similar conveniences and product ranges.

  • Contactlens.co.nz: Another prominent New Zealand-based online retailer.
    • Similarities: Offers a wide range of major contact lens brands.
    • Differences: May have slightly different pricing structures or promotional offers.
  • Clearly.co.nz: While a Canadian-based company, Clearly has a strong presence in New Zealand, offering a wide array of contact lenses, prescription glasses, and sunglasses.
    • Pros: Very extensive product range, often runs significant promotions, and has a strong focus on eye health education.
    • Cons: Shipping times might sometimes be slightly longer compared to purely NZ-owned operations for certain stock.
  • DiscountContacts.co.nz: Focuses on providing competitive pricing for contact lenses.
    • Key Feature: Often positions itself on aggressive pricing.
    • Consideration: It’s always wise to compare their pricing directly with Lensesonline.co.nz for your specific lens type.

Traditional Optical Stores and Chains

For those who prefer in-person service, professional advice, or require an eye examination, traditional optical chains remain a strong alternative.

  • Specsavers: A major optical chain with numerous branches across New Zealand.
    • Pros: Offers comprehensive eye exams, contact lens fittings, and in-person consultations. Convenient for immediate needs or troubleshooting.
    • Cons: Prices for lenses might be higher than online retailers due to overheads.
  • OPSM: Another well-established optical provider in NZ.
    • Pros: Similar to Specsavers, provides full eye care services, personalized advice, and a wide range of frames and lenses.
    • Cons: Often a premium service with potentially higher prices for contact lenses compared to online-only platforms.
  • Local Independent Optometrists: Many smaller, independent practices offer personalized service and support local businesses.
    • Pros: Highly personalized care, strong patient-optometrist relationships, and often have niche or specialized lens options.
    • Cons: May not carry as wide a stock range, and pricing might be less competitive for bulk purchases.

When choosing an alternative, consider your priorities:

  • Price: Online retailers generally offer better value.
  • Convenience: Online ordering and home delivery are unmatched.
  • Service: In-person stores provide eye exams and hands-on fitting.
  • Speed: Local online retailers like Lensesonline.co.nz often lead in domestic delivery times.

Lensesonline.co.nz Pricing

Understanding the pricing structure of Lensesonline.co.nz involves looking at individual product costs, shipping fees, and potential bulk purchase discounts.

Their commitment to “affordable prices” is a key aspect of their value proposition.

How Lensesonline.co.nz Positions Its Pricing

Lensesonline.co.nz aims to offer competitive pricing by operating online, reducing the overheads associated with physical retail stores.

They often highlight their pricing in comparison to traditional optometrists.

  • Direct-to-Consumer Model: This model typically allows for cost savings that can be passed on to the customer.
  • Bulk Purchase Encouragement: While not explicitly stated as “discounts,” the free delivery thresholds $100 for urban, $200 for rural inherently encourage larger orders, which often translates to better per-unit pricing for the customer in the long run. For instance, purchasing a 90-pack of daily disposables often offers better value than multiple 30-packs.
  • No Hidden Fees: The transparency of showing product prices clearly, along with upfront shipping costs or their waiver, helps customers understand the total cost before checkout.

Examples of Pricing Based on Homepage Data

The homepage provides examples of current “Now” prices for popular products, giving a snapshot of their pricing strategy.

It’s important to note these are subject to change.

  • Dailies Total 1 – 90 Pack: Now: $138.95
  • Dailies Aqua Comfort Plus – 90 pack: Now: $89.95
  • Acuvue Oasys: Now: $48.95
  • 1 – Day Acuvue Moist – 90 pack: Now: $105.95

To put this into perspective, if a daily lens wearer uses one pair per day, a 90-pack typically lasts 45 days one eye or approximately 1.5 months.

So, the “Dailies Total 1” at $138.95 for a 90-pack per eye would be about $92.63 per month for both eyes assuming two 90-packs are needed for bilateral vision. This calculation helps in comparing the monthly cost to other providers.

Shipping Costs and Free Delivery Thresholds

Shipping costs are an integral part of the total price.

Lensesonline.co.nz offers clear thresholds for free delivery, making it appealing for repeat or larger orders.

  • Free Delivery: On urban orders over $100 and rural orders over $200.
  • Standard Shipping: For orders below these thresholds, standard shipping fees would apply, though the exact rates are typically shown at checkout or on a dedicated shipping policy page.
  • Overnight Delivery: Available for stocked items, which may incur an additional charge for urgent needs.

For consumers, checking the actual price for their specific lens type and comparing it with a competitor’s total cost including shipping is always the best practice to ensure the most cost-effective purchase.

How to Cancel Lensesonline.co.nz Subscription

Based on the information available on the Lensesonline.co.nz homepage, there is no mention of a “subscription service” for recurring contact lens deliveries.

The website operates on a transactional model where customers place individual orders as needed.

This means there isn’t a formal subscription to “cancel” in the traditional sense.

Understanding the Ordering Process

Lensesonline.co.nz functions like most e-commerce sites:

  • One-Time Purchases: You select the products you need, add them to your cart, and complete a single purchase.
  • Re-ordering Feature: The website prominently advertises a “1 click Re-order” feature for logged-in customers. This is a convenience tool for quickly re-purchasing previously ordered items, not an automatic recurring subscription. It requires active user initiation for each subsequent order.

What “Cancellation” Might Refer To

If a customer is looking to “cancel” something related to Lensesonline.co.nz, it would likely fall into one of these categories:

  • Cancelling a Current Order: If you’ve placed an order and it hasn’t shipped yet, you might be able to cancel it.
    • Action: Contact their customer service immediately via phone 0800 800 536, chat, or email. The ability to cancel depends on the order’s processing stage. Once an order is dispatched, it generally cannot be cancelled and would fall under their returns policy.
  • Removing Account Information: If you wish to cease all interaction or have your personal data removed from their system.
    • Action: You would need to contact their customer service to request account deletion or data removal in accordance with privacy policies.
  • Stopping Re-orders: If you were using the “1 click Re-order” feature and wish to stop receiving reminders or simply not re-order.
    • Action: No action is needed. Since it’s not an automatic subscription, simply refrain from using the re-order button. There’s nothing to “stop” as it’s not a recurring charge.

Key Takeaway

Since Lensesonline.co.nz does not offer an auto-ship or subscription model, there are no recurring charges to “cancel.” Any “cancellation” concern would relate to a specific, active order that has not yet been shipped.

Always refer to their direct customer support for the most accurate and up-to-date information regarding order modifications or account management.

How to Cancel Lensesonline.co.nz Free Trial

Based on the information presented on the Lensesonline.co.nz homepage and common practices in the online contact lens retail industry, Lensesonline.co.nz does not appear to offer a “free trial” for contact lenses or any related products.

Standard Practices in Contact Lens Trials

Free trials for contact lenses are typically provided by:

  • Optometrists/Eye Care Professionals: When you have an eye exam and a contact lens fitting, your optometrist might give you trial pairs of lenses to test comfort and vision before you commit to a specific brand or prescription. This is part of the professional service.
  • Manufacturer Promotions: Occasionally, contact lens manufacturers might run promotions where they offer trial pairs through participating optometrists.

Online retailers like Lensesonline.co.nz primarily function as distributors of products.

They sell full boxes of lenses based on a valid prescription, rather than distributing trial packs.

The economic model of online sales relies on bulk purchasing, making individual free trials impractical for their business.

What to Do If You’re Looking for a Trial

If you are a New Zealand resident looking to try contact lenses or a new brand, the correct approach would be:

  1. Consult an Optometrist: Schedule an appointment with a local optometrist e.g., Specsavers, OPSM, or an independent practice.
    • During the Appointment: Discuss your vision needs and interest in contact lenses. The optometrist will perform an eye exam, determine if contacts are suitable for you, and fit you with appropriate trial lenses.
    • Why this is essential: Contact lenses are medical devices, and proper fitting and supervision by an eye care professional are crucial for eye health and comfort.
  2. Trial Period: The optometrist will provide trial lenses for a specified period, allowing you to assess comfort, vision, and suitability in your daily life.
  3. Prescription: Once satisfied, the optometrist will issue a valid prescription for the contact lenses.
  4. Purchase: With your prescription in hand, you can then choose to purchase your lenses from an online retailer like Lensesonline.co.nz, or from your optometrist.

Conclusion on Free Trials

Since Lensesonline.co.nz operates as a direct-to-consumer sales platform for prescribed medical devices contact lenses, a “free trial” service is not part of their offering.

If you are seeking to try contact lenses, your first step should always be to consult with a qualified eye care professional.

Lensesonline.co.nz vs. Competitors

When evaluating Lensesonline.co.nz, it’s helpful to compare its offerings against key competitors in the New Zealand market.

The primary areas of comparison include product range, pricing, delivery speed, and customer service.

Lensesonline.co.nz vs. Clearly.co.nz

Clearly.co.nz, originally Canadian, has a significant global presence and strong marketing in New Zealand.

Feature Lensesonline.co.nz Clearly.co.nz
Origin New Zealand Owned & Operated Global Canadian origin with NZ operations
Product Focus Primarily Contact Lenses & Solutions Contact Lenses, Prescription Glasses, Sunglasses broader optical
Brand Variety Extensive Alcon, Bausch & Lomb, CooperVision, J&J Very extensive similar lens brands, plus vast eyewear collections
Pricing Aims for affordability, competitive on lenses Often runs significant promotions, competitive on lenses and eyewear
Delivery Speed Fast Next Business Day for stocked urban orders Generally fast, but can vary for certain eyewear or non-stock items
Free Shipping NZ$100 urban / NZ$200 rural Often has different thresholds or ongoing free shipping promotions
Customer Service Phone, Chat, Email local support Phone, Chat, Email global and local support teams
Added Value Eye Health Blog, 1-Click Re-order Virtual Try-On for glasses, strong blog/education, physical stores AU/CA
  • Key Differentiator: Lensesonline.co.nz’s strength lies in its local ownership and specific focus on rapid contact lens delivery within NZ. Clearly.co.nz offers a wider scope, including glasses, and often has larger promotional campaigns. For contact lens-only users prioritizing local and fast, Lensesonline.co.nz holds an edge.

Lensesonline.co.nz vs. Contactlens.co.nz

Contactlens.co.nz is another New Zealand-based online contact lens retailer.

| Feature | Lensesonline.co.nz | Contactlens.co.nz |
| Origin | New Zealand Owned & Operated | New Zealand Owned & Operated |
| Product Focus | Contact Lenses & Solutions | Contact Lenses & Solutions |
| Brand Variety | Extensive Alcon, Bausch & Lomb, CooperVision, J&J | Very similar range of major brands |
| Pricing | Aims for affordability, competitive | Aims for competitive pricing, often very similar to Lensesonline.co.nz |
| Delivery Speed | Fast Next Business Day for stocked urban orders | Typically fast, similar local delivery capabilities |
| Free Shipping | NZ$100 urban / NZ$200 rural | Often has similar free shipping thresholds |
| Customer Service| Phone, Chat, Email local support | Phone, Email local support |
| Added Value | Eye Health Blog, 1-Click Re-order | Loyalty programs, occasional bundled offers |

  • Key Differentiator: These two are very similar in their core offerings and target market. The choice between them often comes down to specific lens pricing on a given day, current promotions, or minor differences in website user experience. Checking both for your specific lens prescription is advisable.

Lensesonline.co.nz vs. Traditional Optometrists e.g., Specsavers, OPSM

This comparison highlights the fundamental difference between online and in-person service.

| Feature | Lensesonline.co.nz Online | Traditional Optometrists e.g., Specsavers |
| Service Model | Product sales, direct-to-consumer | Full eye care services exams, fittings, advice + product sales |
| Pricing | Generally lower due to reduced overheads | Often higher due to overheads of clinics and professional services |
| Convenience | 24/7 ordering, home delivery | Appointment-based, in-person visits required |
| Expert Advice | Via customer service for product queries | Direct professional advice, personalized fittings |
| Eye Health | Requires existing prescription, no exams | Provides comprehensive eye exams, detects issues, fits lenses |
| Immediate Need | Fast delivery for stock, but not instant | Can often provide lenses instantly from stock after fitting |

  • Key Differentiator: Online retailers like Lensesonline.co.nz excel in convenience and price for those who already have a valid prescription and know what they need. Traditional optometrists are indispensable for eye health checks, initial fittings, and any changes to prescriptions or eye conditions. It’s not an either/or situation. many people use an optometrist for their annual check-up and then purchase lenses online for cost savings.

Lensesonline.co.nz Features

Lensesonline.co.nz focuses on features that enhance the online purchasing experience for contact lens users in New Zealand, emphasizing convenience, efficiency, and customer support.

Core Functionality and E-commerce Features

The platform is built around a robust e-commerce framework designed to make ordering contact lenses straightforward.

  • Intuitive Product Search and Filtering: Customers can easily search for specific brands e.g., Acuvue, Dailies, Biofinity, types daily, monthly, toric, multifocal, or solutions. This allows for quick navigation to the desired product.
  • Prescription Input: A clear interface guides users through entering their specific lens parameters e.g., sphere, cylinder, axis, base curve, diameter. This is crucial for ensuring customers order the correct prescription.
  • Secure Online Transactions: The website states it is “safe and secure,” indicating the use of SSL encryption and secure payment gateways to protect customer financial information during transactions.
  • Order Tracking: A fundamental feature for online retail, allowing customers to monitor their shipment status from dispatch to delivery. This reduces anxiety and provides transparency.
  • 1-Click Re-order: For registered users, this feature streamlines repeat purchases. By logging in, previous orders can be re-added to the cart with a single click, saving time and reducing the chance of ordering errors for regular users. This is a significant convenience factor.

Customer-Centric Services

Beyond basic e-commerce, Lensesonline.co.nz offers services aimed at improving the overall customer experience.

  • Responsive Customer Support: The availability of support via phone 0800 800 536, live chat, and email ensures that customers can get assistance when needed, whether it’s for placing an order, inquiring about a product, or resolving an issue. Local support is a notable advantage for NZ customers.
  • Fast Delivery Options: The promise of “Next Business Day Delivery of stocked items to urban addresses” and overall “Fast Delivery” is a key selling point. This addresses the common need for timely replenishment of contact lenses.
  • Free Delivery Thresholds: Offering free shipping for orders over $100 urban and $200 rural encourages bulk purchasing and provides a cost-saving incentive for customers.
  • “NZ Owned and Operated”: This promotes a sense of local support and reliability, appealing to customers who prefer to support domestic businesses. It also implies that operations and customer service are tailored to the New Zealand context.
  • Eye Health Tips Blog: The inclusion of a blog with articles like “Precision 1 vs. Acuvue Oasys 1 Day” or “Best Contacts for Dry Eyes” adds educational value. This positions Lensesonline.co.nz not just as a retailer but also as a resource for eye care information, enhancing customer trust and engagement.
  • “How to Print Your Invoice” Guide: A practical feature that helps customers with administrative tasks, especially useful for insurance claims or personal record-keeping.

These features collectively aim to make Lensesonline.co.nz a convenient, reliable, and user-friendly option for purchasing contact lenses in New Zealand.

Is Lensesonline.co.nz a Reliable Source for Contact Lenses?

Based on the information available on their website and common indicators of online retail reliability, Lensesonline.co.nz presents itself as a reliable source for contact lenses in New Zealand. Several factors contribute to this assessment.

Indicators of Reliability

  • New Zealand Owned and Operated: This strongly suggests adherence to New Zealand consumer laws and regulations, providing a layer of protection and accountability for local customers. It implies easier recourse if issues arise, compared to international sites.
  • Offers Major Brands: The presence of globally recognized contact lens brands Alcon CibaVision, AMO, Bausch & Lomb, CooperVision, Johnson & Johnson indicates they source products from legitimate and reputable manufacturers. These brands have stringent quality control standards.
  • Clear Contact Information and Customer Support: Providing a direct phone number 0800 800 536, chat, and email support signifies transparency and a commitment to customer service. Readily available support is a hallmark of a trustworthy business.
  • Secure Website: The mention of a “safe and secure website” implying SSL encryption is crucial for protecting customer data and financial transactions. This is a baseline requirement for any reputable online retailer.
  • Explicit Delivery Information: Detailed information about fast delivery, next-business-day options, and order tracking demonstrates organized logistics and a focus on fulfilling orders efficiently. Reliable delivery is a key aspect of trustworthiness in e-commerce.
  • Customer Reviews Implicit: While specific review aggregators aren’t directly linked on the homepage, the presence of a “Customer Reviews” section suggests they value customer feedback and likely display reviews somewhere on their site, which contributes to transparency.
  • Presence of a Blog: An active blog with informative content like “Eye Health Tips” indicates a commitment to the industry and provides useful, relevant information, enhancing credibility.
  • Sponsorships e.g., Coastguard Sponsorship: Partnerships with local organizations like the Coastguard can indicate a company’s community involvement and establish a positive public image, further building trust.

Considerations for User Responsibility

While Lensesonline.co.nz appears reliable, it’s crucial for users to understand their own responsibilities when purchasing contact lenses online:

  • Valid Prescription: Customers must have a current and valid prescription from an eye care professional. Online retailers cannot provide eye exams or issue prescriptions. Purchasing lenses without a proper prescription or using an expired one can be detrimental to eye health.
  • Professional Consultation: Online purchasing is best for replenishing known prescriptions. For new users, changes in vision, discomfort, or any eye health concerns, a visit to an optometrist is irreplaceable. Contact lenses are medical devices, and their use requires professional guidance.
  • Understanding Policies: While the website highlights key services, users should always review the full terms and conditions, return policies, and privacy statements before making a purchase.

In conclusion, Lensesonline.co.nz demonstrates the characteristics of a reliable online retailer for contact lenses.

Its local focus, reputable brand offerings, and clear customer support mechanisms inspire confidence, provided customers ensure they have a valid prescription and consult eye care professionals for their overall eye health needs.

Frequently Asked Questions

What is Lensesonline.co.nz?

Lensesonline.co.nz is an online retailer based in New Zealand that specializes in selling contact lenses, contact lens solutions, and other eye care products from major brands directly to consumers.

Is Lensesonline.co.nz a New Zealand-owned company?

Yes, Lensesonline.co.nz is proudly New Zealand owned and operated.

What brands of contact lenses does Lensesonline.co.nz offer?

Lensesonline.co.nz offers a wide range of top-quality brands, including Alcon CibaVision, AMO, Bausch & Lomb, CooperVision, and Johnson & Johnson Acuvue range.

Can I buy prescription glasses from Lensesonline.co.nz?

No, Lensesonline.co.nz primarily focuses on contact lenses, solutions, and eye care products.

They do not appear to offer prescription glasses or sunglasses. Goeasyonline.com.au Reviews

Do I need a prescription to buy contact lenses from Lensesonline.co.nz?

Yes, like all reputable contact lens retailers, you need a current and valid prescription from a qualified eye care professional to purchase contact lenses from Lensesonline.co.nz.

How fast is delivery from Lensesonline.co.nz?

Lensesonline.co.nz offers fast delivery throughout New Zealand, with next business day delivery available for stocked items to urban addresses.

Does Lensesonline.co.nz offer free delivery?

Yes, Lensesonline.co.nz offers free delivery on urban orders over $100 and rural orders over $200.

How can I track my order from Lensesonline.co.nz?

Once your order has shipped, you will receive an online tracking link that allows you to see each step of the delivery process.

Does Lensesonline.co.nz have a physical store?

No, Lensesonline.co.nz operates exclusively as an online retailer and does not have physical store locations. Firstcry.ae Reviews

How do I contact Lensesonline.co.nz customer service?

You can contact their customer service team via phone at 0800 800 536, live chat, or email.

Can I cancel an order after placing it on Lensesonline.co.nz?

You may be able to cancel an order if it hasn’t shipped yet.

It is best to contact their customer service immediately to inquire about cancellation options.

Does Lensesonline.co.nz offer a subscription service for contact lenses?

No, Lensesonline.co.nz operates on a transactional model where you place individual orders as needed.

They do not offer an automatic recurring subscription service. Thenile.co.nz Reviews

Their “1-click Re-order” is a manual convenience feature.

Are the contact lenses sold on Lensesonline.co.nz genuine?

Based on their listing of major, reputable brands and their status as a New Zealand-owned and operated business, it is highly likely that they sell genuine products sourced from authorized distributors.

What types of contact lenses are available on Lensesonline.co.nz?

They offer daily, fortnightly, and monthly disposable contact lenses, as well as specialized lenses like toric for astigmatism, multifocal, and colored contact lenses.

Does Lensesonline.co.nz provide eye examinations or fittings?

No, as an online retailer, Lensesonline.co.nz does not provide eye examinations, contact lens fittings, or professional eye care advice.

You must obtain these services from a qualified optometrist. Thewhisperingpages.com Reviews

How do Lensesonline.co.nz prices compare to local optometrists?

Online retailers like Lensesonline.co.nz often offer more competitive pricing than traditional optometrists due to lower overheads, especially for bulk purchases.

Can I re-order my contact lenses easily on Lensesonline.co.nz?

Yes, if you have an account, Lensesonline.co.nz offers a convenient “1-click Re-order” feature to quickly re-purchase previous orders.

Does Lensesonline.co.nz sell contact lens solutions?

Yes, they offer a range of contact lens solutions, including cleaning, disinfecting, and lubricating solutions, from various brands.

What if I have dry eyes? Does Lensesonline.co.nz offer products for that?

Yes, Lensesonline.co.nz supplies various eye drops designed to help with dry eyes, alongside specific contact lenses known for their moisture retention properties.

Is Lensesonline.co.nz a secure website for online payments?

Yes, the website states it is “safe and secure,” indicating that it uses encryption and other security measures to protect your personal and payment information. Spacycles.co.uk Reviews

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