Liberty-group.co.uk Reviews

Based on checking the website, Liberty-group.co.uk appears to be a well-established property services business, focusing on a broad spectrum of repair, maintenance, heating, compliance, construction, and decarbonization projects.

They position themselves as a leading provider in the UK, aiming to be the “go-to people for property services” by emphasizing smart, straightforward solutions and a commitment to improving the lives of the people they serve.

Their services range from essential cyclical safety checks like water testing and electrical safety to comprehensive whole-house decarbonization retrofits and responsive property repairs, suggesting a holistic approach to property management and improvement.

The site highlights their dedication to customer service, evidenced by references to their Trustpilot scores though specific scores aren’t immediately visible on the homepage and a “Customer Hub” designed to provide practical advice for residents.

They also emphasize their “Liberty Sense” philosophy, which focuses on making a real difference beyond just repairs, and highlight their team’s passion, diversity, and skill.

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For anyone looking for comprehensive property management and maintenance solutions, Liberty-group.co.uk presents itself as a one-stop shop, leveraging a wide array of services under one roof and a focus on long-term property improvement and sustainability, especially in the context of decarbonization efforts.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Liberty-group.co.uk’s Core Offerings: A Deep Dive into Property Services

Liberty-group.co.uk positions itself as a comprehensive provider of property services, extending far beyond simple repairs.

Their core offerings span several critical areas, designed to cater to various property needs, from routine maintenance to significant infrastructure upgrades.

This multi-faceted approach aims to provide clients with a single point of contact for diverse requirements, a significant advantage in managing large property portfolios or individual properties.

Compliance Services: Ensuring Safety and Legal Adherence

Compliance is paramount in property management, and Liberty-group.co.uk emphasizes its commitment to this area.

They offer a suite of services aimed at ensuring properties meet all necessary safety and regulatory standards. Nycgreatmovers.com Reviews

• Water Testing and Treatment: This includes Legionella risk assessments and management, ensuring water systems are safe and compliant with health regulations. Given the serious health implications of Legionella, this service is crucial for landlords and property managers.
• Electrical Safety Checks: Regular inspections and certification e.g., EICR – Electrical Installation Condition Report are vital for fire prevention and ensuring the safety of occupants. They ensure all electrical installations meet current wiring regulations.
• Passive Fire Protection: This involves the installation and maintenance of fire-resistant materials and systems that prevent the spread of fire and smoke within a building, a non-negotiable aspect of building safety, especially in multi-occupancy dwellings.

Whole-House Decarbonisation Retrofit: A Commitment to Sustainability

With increasing emphasis on environmental sustainability, Liberty-group.co.uk offers services aimed at reducing carbon footprints of properties.

This is a forward-thinking approach, aligning with national and global efforts to combat climate change.

• Whole-House Decarbonisation: This comprehensive service involves assessing a property’s energy efficiency and implementing various measures to reduce its carbon emissions, such as improved insulation, low-carbon heating systems, and renewable energy integration.
• Retrofit Consultancy: They provide expert advice on the best strategies for decarbonization, helping clients navigate the complexities of energy efficiency upgrades and grants, ensuring cost-effective and impactful solutions. According to the UK Green Building Council, the residential sector contributes 20% of the UK’s carbon emissions, highlighting the critical need for such retrofits.

Construction and Refurbishment: Building and Enhancing Properties

Beyond maintenance, Liberty-group.co.uk engages in construction and refurbishment projects, suggesting their capacity to handle larger-scale improvements and developments.

• Construction: While not detailed, this likely includes new builds or significant structural alterations.
• Refurbishment: This encompasses a wide range of activities aimed at modernizing and improving existing properties, from internal fit-outs to external facade renovations.

Repairs and Maintenance: The Bread and Butter of Property Upkeep

This category covers the essential day-to-day and planned upkeep necessary for any property.

• Responsive Property Repairs: This addresses urgent repair needs, minimizing disruption and ensuring property functionality.
• Planned Property Maintenance: Scheduled maintenance activities help prolong the lifespan of property assets and prevent larger, more costly issues down the line. This can include anything from gutter cleaning to roof inspections.
• Void Properties: Services dedicated to preparing vacant properties for new tenants, including cleaning, repairs, and cosmetic improvements, are crucial for minimizing void periods and maximizing rental income.
• Grounds Maintenance and Arboricultural Services: This extends their scope to outdoor spaces, ensuring safe and aesthetically pleasing environments around properties.

Heating Services: Ensuring Warmth and Efficiency

Heating is a critical component of comfortable living, especially in the UK climate. Onlinejobs.ph Reviews

Liberty-group.co.uk offers a full spectrum of heating solutions.

• Cyclical Safety Checks: Regular checks on heating systems e.g., annual gas safety checks are legally mandated and vital for safety.
• Heating Breakdowns, Repairs, and Maintenance: Prompt response to heating issues and ongoing maintenance ensures systems operate efficiently and reliably.
• Plant Rooms: Expertise in managing and maintaining central heating systems for larger buildings.
• Heating Installations: New system installations, including high-efficiency boilers and renewable heating technologies.

Customer Contact Centre: The Hub of Interaction

A dedicated customer contact center is essential for efficient service delivery and client satisfaction.

• Customer Support: A central point for clients and residents to report issues, request services, and get information, contributing to a seamless experience.

Navigating the Liberty-group.co.uk Website: Usability and Information Accessibility

A well-designed website is crucial for any modern business, serving as the primary digital storefront.

Liberty-group.co.uk’s online presence appears professional and well-structured, aiming for ease of navigation and comprehensive information delivery.

Website Layout and Design

The website features a clean, modern design with clear navigation menus. Pierceandharrison.com Reviews

The “Skip to content” option indicates an awareness of accessibility standards, which is a positive sign.

The use of bold text and imagery helps to break up content and highlight key information.

The primary navigation is logically categorized into “Services,” “Why choose Liberty?”, “Careers,” “Customer hub,” “News,” and “About us,” allowing users to quickly find relevant sections.

Information Richness and Detail

The site is rich with information regarding their services, outlining the scope of each offering.

For instance, under “Services,” users can drill down into specific areas like “Water testing and treatment” or “Whole-house decarbonisation retrofit,” each likely providing further details on what these services entail. Buildingshop.co.uk Reviews

The “Customer hub” is a notable feature, offering practical advice on topics like “Heating and boilers,” “Energy tips,” and “Repairs, maintenance and DIY.” This demonstrates a commitment to not just providing services but also empowering their clients and residents with useful knowledge.

• “Customer Hub” Example Content:
  • Heating and Boilers: Covers issues like carbon monoxide poisoning awareness, common radiator problems, defrosting condensate pipes, and quick fixes for heating and hot water.
  • Energy Tips: Offers advice on preparing homes for winter and draught-proofing, helping residents save energy and reduce bills.
  • Repairs, Maintenance and DIY: Provides guidance on condensation, damp and mould, fixing blocked sinks, and replacing toilet seats.

Clarity of Service Descriptions

While the main navigation provides broad categories, the sub-menus suggest detailed explanations for each service.

For example, “Whole-house decarbonisation retrofit” is further broken down into “Whole-house decarbonisation” and “Retrofit consultancy,” implying distinct but related service offerings.

This level of detail helps potential clients understand the breadth and depth of Liberty’s capabilities.

Ease of Contact and Engagement

The “Contact us” section is prominently featured, providing clear avenues for inquiries. Contactsamerica.com Reviews

Additionally, the “Work with us” link suggests opportunities for partnerships or subcontracting, broadening their engagement model.

The presence of a news section indicates a commitment to transparency and keeping stakeholders informed about company developments, new contracts, and industry insights.

The “Why Choose Liberty?” Proposition: Unpacking Their Value

Liberty-group.co.uk emphasizes several key reasons why clients should choose their services.

These points collectively form their unique selling proposition, highlighting their strengths and distinguishing them from competitors.

“Altogether Better Property Services”

This tagline encapsulates their ambition to offer superior service quality. Cool365.co.uk Reviews

They claim to be a “leading property services business,” which suggests a strong market position and a commitment to excellence in delivery.

“The Go-To People for Property Services”

This statement reflects their aspiration to be the first choice for clients. They aim to achieve this by:

• Working Smarter: Implying efficiency, innovation, and streamlined processes.
• Focussing on People: This could refer to both their employees and their clients’ residents, emphasizing a human-centric approach.
• Using Intelligent Thinking: Suggests strategic planning, problem-solving, and adopting best practices.
• Going Beyond What’s Expected: A commitment to exceeding client expectations.
• Delivering Excellence Every Day: A consistent standard of high-quality service.

Strength in Their People

Liberty-group.co.uk explicitly states, “The strength of our business lies in the passion of our people.” This highlights their belief in human capital as a core asset.

• Diverse, Focussed, and Highly Skilled Colleagues: This suggests a robust workforce capable of handling complex property challenges.
• Working as One Team: Emphasizes internal cohesion and collaboration to support clients and customers effectively.
• Market-Leading Customer Service: This is a bold claim, supported by a reference to Trustpilot scores, indicating an external validation of their service quality. While specific scores aren’t on the homepage, the mention suggests they are publicly available and positive. For context, companies with “Excellent” ratings on Trustpilot typically have scores above 4.5 out of 5 stars, which is a strong indicator of customer satisfaction.

“Liberty Sense”: Making a Real Difference

This philosophy goes beyond transactional repairs, focusing on the broader impact of their work.

• Improving the Lives of Client’s Tenants: This indicates a social responsibility aspect to their work, focusing on the well-being and quality of life for residents.
• Smarter, Common Sense Ways: Suggests practical, effective, and perhaps innovative solutions that are rooted in real-world needs.
• Real Change Starts with Better Places: A belief that improved living environments contribute to broader societal benefits.

Smart, Straightforward Services: The Whole-Property Approach

This speaks to their integrated service model, which is a significant advantage for clients. Mmtrafficschool.com Reviews

• Everything Needed from One Contractor: This single-source solution simplifies procurement, coordination, and overall project management for clients, potentially leading to cost savings and increased efficiency.
• Comprehensive Range: From heating system installations and servicing to decarbonization programs, property repairs, and maintenance, they cover a vast array of services. This integration avoids the need for clients to manage multiple contractors for different aspects of property management.

Accreditations and Certifications: A Mark of Professionalism and Trust

In the property services sector, accreditations and certifications are not just badges.

They are critical indicators of quality, safety, and compliance with industry standards.

Liberty-group.co.uk highlights its commitment to these benchmarks, which reassures potential clients of their professionalism and adherence to regulations.

While the specific accreditations aren’t detailed on the homepage, their mention implies a strong foundational commitment to operational excellence and industry best practices.

Why Accreditations Matter

• Quality Assurance: Certifications often require adherence to specific quality management systems e.g., ISO 9001, ensuring consistent service delivery and continuous improvement.
• Safety Standards: Accreditations related to health and safety e.g., OHSAS 18001 or ISO 45001 demonstrate a company’s commitment to protecting its workforce and clients from hazards. This is particularly crucial in a sector involving construction, electrical, and gas works.
• Environmental Responsibility: Environmental certifications e.g., ISO 14001 show a commitment to minimizing environmental impact, which aligns well with their decarbonization initiatives.
• Competence and Professionalism: Industry-specific accreditations e.g., Gas Safe Register for heating engineers, NICEIC for electricians confirm that their workforce is qualified, competent, and adheres to professional standards. These are often legal requirements for certain types of work in the UK.
• Client Confidence: For local authorities, housing associations, and other large clients, working with accredited companies reduces risk and simplifies due diligence. It signifies that the company has been independently assessed and meets stringent criteria.

Implied Scope of Certifications

Given their range of services, Liberty-group.co.uk would likely hold or be working towards a variety of relevant certifications, including: Geekstudio.us Reviews

• ISO 9001 Quality Management: For consistent service delivery.
• ISO 14001 Environmental Management: For their sustainability and decarbonization efforts.
• ISO 45001 Occupational Health and Safety: For ensuring workplace safety.
• Gas Safe Register: Mandatory for any company undertaking gas work.
• NICEIC/ELECSA: For electrical contractors, ensuring compliance with electrical safety standards.
• Constructionline/Achilles: Common pre-qualification schemes in the construction and public sectors, indicating financial stability and capability.
• FIRAS/BM TRADA: For passive fire protection, demonstrating expertise in fire safety.

The explicit mention of “Accreditations and certifications” under “Why choose Liberty?” suggests they are a significant part of their value proposition, assuring clients of their adherence to high industry benchmarks.

Career Opportunities and Company Culture at Liberty-group.co.uk

Beyond their service offerings, Liberty-group.co.uk also highlights their focus on careers and company culture, indicating a commitment to their workforce.

This is a crucial aspect for any organization, as employee satisfaction and development directly impact service quality and long-term success.

Careers Section Overview

The website features a dedicated “Careers” section, which is further broken down into “Careers” and “Apprenticeships.” This suggests a commitment to both experienced professionals and new talent entering the industry.

• Attracting Talent: A strong careers page is vital for attracting skilled individuals. It typically outlines current vacancies, benefits, and company values, giving potential employees insight into the working environment.
• Employee Development: The presence of an “Apprenticeships” section signals a commitment to nurturing talent from the ground up, providing structured learning and practical experience for future generations of property service professionals. This also addresses the skills gap often seen in the trades. Apprenticeships can be a pathway to long-term careers, offering opportunities in areas like electrical engineering, plumbing, heating, and construction.

Company Culture and Values

The homepage provides glimpses into their company culture through statements like: Namebadgesinternational.co.uk Reviews

• “The strength of our business lies in the passion of our people.”: This emphasizes the importance of their employees and their intrinsic motivation.
• “Proud to work with diverse, focussed and highly skilled colleagues.”: This highlights their commitment to diversity and the quality of their workforce. A diverse workforce can bring a wider range of perspectives and innovation to problem-solving.
• “Who work as one team to support clients and customers.”: This points to a collaborative and client-centric team environment.
• “To deliver market-leading customer service.”: This sets a high bar for performance, driven by a collective commitment to customer satisfaction.

Investment in People

While not explicitly detailed on the homepage snippets, a company that emphasizes its “people” and offers apprenticeships likely invests in:

• Employee Well-being: Programs and policies that support the physical and mental well-being of their staff, contributing to a positive work environment and retention.
• Career Progression: Clear pathways for employees to advance within the company, motivating them to stay and grow with the organization.

A strong internal culture and investment in employees contribute directly to better service delivery, as satisfied and skilled employees are more likely to provide high-quality work and excellent customer service.

This holistic approach to their workforce reinforces their commitment to being “altogether better.”

Latest News and Company Updates: Transparency and Growth

The “News” section on Liberty-group.co.uk serves as a dynamic portal for company announcements, project successes, and industry insights.

This transparency is crucial for building trust with clients, partners, and the public, showcasing their ongoing activities and strategic direction. Metroprepaid.co.uk Reviews

Key Highlights from Recent News

• New Contracts: “Liberty secures new repairs and maintenance contract with Magenta Living.” This demonstrates their continued success in securing work, indicating client confidence and a strong reputation in the market. New contract wins are vital for sustained business growth and expansion.
• Industry Leadership: “Liberty Leads the Way During Damp and Mould Action and Awareness Week 2024.” This suggests their active participation in industry initiatives and their expertise in critical areas like damp and mould remediation, which is a major concern for social housing providers and tenants alike. It positions them as thought leaders and proactive problem-solvers.
• Strategic Acquisitions: “Wates are excited to announce that they have completed the acquisition of Liberty from social housing provider, ForHousing.” This is a monumental piece of news. The acquisition by Wates, a prominent UK construction and property services group, signifies a major strategic shift for Liberty.
  • Impact of Acquisition: This acquisition could mean significant new resources, expanded capabilities, and greater market reach for Liberty. It often leads to a strengthening of services, technological advancements, and potentially a broader client base under the umbrella of a larger, established entity like Wates. It’s a strong endorsement of Liberty’s existing capabilities and potential.
• Proactive Planning: “Winter Plan 2024-25 Here at Liberty we like to be prepared so we plan for the winter period…” This demonstrates forward-thinking and a commitment to ensuring service continuity, especially during challenging weather conditions that can impact property maintenance and heating systems.
• Leadership Changes: “New Managing Director announced for Liberty After overseeing the transition of Liberty to Wates, Ray Jones has decided to leave the business following six years as…” This indicates natural progression and leadership transitions within the company, often a sign of a dynamic organization.

Importance of the News Section

• Credibility: Regular updates enhance credibility by demonstrating ongoing activity and industry engagement.
• Stakeholder Engagement: Keeps clients, potential partners, and employees informed about the company’s trajectory.
• SEO Benefits: Fresh, relevant content helps improve search engine rankings, making the company more discoverable.
• Showcasing Expertise: News articles can highlight specific projects, innovative solutions, or expert opinions on industry challenges.

The Wates Acquisition of Liberty: A Game-Changer

The announcement that “Wates are excited to announce that they have completed the acquisition of Liberty from social housing provider, ForHousing” is arguably the most significant piece of information on the homepage.

Who is Wates?

Wates Group is a leading privately-owned construction, residential development, and property services company in the UK.

Established in 1897, it has a long-standing reputation for delivering major projects across various sectors, including housing, education, commercial, and public buildings. Their expertise spans:

• Construction: Large-scale building projects.
• Residential Development: New homes and communities.
• Property Services: Maintenance, repairs, and facilities management for a wide range of clients.

The acquisition of Liberty by Wates indicates a strategic move by Wates to bolster its property services capabilities, particularly in the social housing sector where Liberty has a strong presence.

Implications of the Acquisition for Liberty

• Enhanced Resources and Investment: As part of a larger group like Wates, Liberty will likely benefit from greater financial backing, access to more advanced technology, and a broader pool of resources. This can translate into improved service delivery, greater efficiency, and capacity for larger, more complex projects.
• Expanded Market Reach: Wates’ extensive client network and market presence across various sectors could open new avenues for Liberty’s services, potentially expanding its geographical reach and client base beyond its traditional social housing focus.
• Synergies and Cross-Pollination of Expertise: The integration of Liberty’s specialized property maintenance, heating, and decarbonization expertise with Wates’ broader construction and property services portfolio creates significant synergies. This could lead to a more holistic offering for clients, combining maintenance with major refurbishment or development projects. For instance, Wates might integrate Liberty’s decarbonization expertise into its new build projects or offer a more comprehensive post-construction maintenance package.
• Strengthened Service Offering: The combined strength allows for a more robust and diverse service portfolio. Clients could benefit from a seamless transition between various stages of property lifecycle management, from initial construction to ongoing maintenance and energy efficiency upgrades.
• Continuity and Growth for Employees: While leadership changes are noted Ray Jones’s departure, the acquisition generally implies stability and growth opportunities for Liberty’s employees, as they become part of a larger, well-established group.
• Brand Evolution: While Liberty maintains its name, operating under the Wates umbrella will likely enhance its brand recognition and credibility within the wider construction and property services industry. It signifies a strong vote of confidence from a major industry player.

This acquisition is a significant development, suggesting a promising future for Liberty-group.co.uk as it leverages the scale and resources of the Wates Group to further expand its service offerings and market presence. Nanrobot.com Reviews

Customer Hub: Empowering Residents with Practical Information

The “Customer hub” section on Liberty-group.co.uk is a valuable resource designed to empower residents and provide practical advice on common household issues.

This initiative goes beyond simple service delivery, demonstrating a commitment to resident well-being and education, which is a hallmark of good property management.

Structure and Content of the Customer Hub

The hub is logically organized into several key areas, addressing common concerns faced by residents:

• Heating and Boilers: This section is particularly critical, especially in the UK. It covers:

  • Carbon monoxide poisoning: Vital safety information, emphasizing the importance of detectors and regular checks.
  • Common radiator problems: Practical troubleshooting tips for issues like cold spots or trapped air.
  • Defrosting a condensate pipe: A common winter issue that can cause boiler breakdowns, with clear instructions on how to resolve it.
  • Heating and hot water quick fixes: Simple steps residents can take before needing a professional call-out, potentially saving time and reducing call volumes.
  • Resetting your prepayment meter: Essential guidance for residents on managing their energy supply.

• Energy Tips: This section aims to help residents reduce their energy consumption and associated costs: Cloudninehair.com Reviews

  • 7 simple tricks to prepare your home for winter: Practical advice on insulation, heating schedules, and general winter preparedness.
  • Draught-proofing your home: Specific tips on how to identify and seal draughts, which can significantly improve energy efficiency. The Energy Saving Trust estimates that draught-proofing can save an average household around £60 per year on energy bills.

• Repairs, Maintenance and DIY: This broad section covers a range of common household issues:

  • Condensation, damp and mould: Explanations of causes and practical tips for prevention and treatment, a frequent problem in many homes.
  • How to fix a blocked sink: Simple DIY steps for minor plumbing issues.
  • How to replace a toilet seat: A straightforward DIY task with clear instructions.

• What to Expect from Us: This section manages resident expectations and clarifies service processes:

  • What to expect at your annual gas safety check: Detailed information on the procedure, what the engineer will do, and what residents should prepare. This builds trust and reduces anxiety.
  • What to expect when we visit your home: General guidelines on visitor conduct, identification, and respect for privacy.

Benefits of a Comprehensive Customer Hub

• Empowerment: Provides residents with knowledge to address minor issues themselves, reducing reliance on immediate call-outs.
• Reduced Service Calls: By offering self-help guides, the hub can significantly reduce the volume of non-urgent service requests, allowing Liberty to focus resources on more critical issues.
• Improved Resident Satisfaction: Residents feel more supported and informed, leading to higher satisfaction levels.
• Proactive Problem Solving: Addresses common problems before they escalate into major issues, saving both residents and the company time and resources.
• Safety Education: Crucially, it disseminates vital safety information, such as carbon monoxide awareness, directly to residents.
• Building Trust: Demonstrates a commitment to resident welfare beyond contractual obligations.

The “Customer hub” is an excellent example of proactive customer engagement and value addition, reflecting Liberty’s “common sense” approach to improving lives in the properties they manage.

Corporate Information and Contact Channels: Transparency and Accessibility

A professional website for a property services company like Liberty-group.co.uk must offer clear corporate information and multiple, easily accessible contact channels.

This ensures transparency, builds trust, and facilitates smooth communication with clients, partners, and the public. Ifxbit.com Reviews

Corporate Information

The presence of an “About us” section, including “Meet the team” and “Corporate information,” indicates a commitment to transparency.

• “About us”: This section typically provides the company’s mission, vision, history, and values, giving visitors insight into the organization’s ethos.
• “Meet the team”: Humanizing the business by introducing key personnel, which can foster a sense of connection and accountability.
• “Corporate information”: This is crucial for due diligence, particularly for potential clients or partners. It might include:
  • Legal structure: Whether they are a limited company, their registration number, and registered address.
  • Financial stability: Although not detailed on the homepage, larger clients often require evidence of financial robustness, which might be linked or referenced here.
  • Policies: Such as their modern slavery statement, environmental policy, or health and safety policy, demonstrating compliance and ethical operations.
  • Governance: Information on their board of directors or management structure.

Providing clear corporate information helps build trust and demonstrates adherence to good business practices.

For a company acquired by a large entity like Wates, this section will also detail the new ownership structure and its implications.

Contact Channels

Multiple and easily identifiable contact options are essential for effective communication.

The “Contact us” section is clearly visible and offers several avenues: Parkholidays.com Reviews

• General Inquiries: Likely includes a contact form, email address, and a general phone number for non-urgent queries.
• Emergency Contacts: For property services, it’s vital to have a clear process for reporting urgent repairs or safety issues, especially outside of regular business hours. While not explicitly shown on the homepage, a dedicated emergency line or reporting system would be expected.
• Work with Us: This separate link indicates a channel for businesses interested in partnering with Liberty, whether as suppliers, subcontractors, or for collaborative projects. This proactive approach to partnerships can expand their network and capabilities.
• Customer Contact Centre: As mentioned previously, the existence of a dedicated contact center implies a professional approach to handling inbound and outbound communications, ensuring efficient query resolution and service scheduling.

Accessibility and Responsiveness

The emphasis on a “Customer contact centre” suggests that Liberty-group.co.uk invests in accessible communication channels.

This is particularly important for residents who may not always have internet access or prefer speaking to someone directly.

A well-staffed and responsive contact center is critical for:

• Timely Problem Resolution: Ensuring issues are reported and addressed quickly.
• Information Dissemination: Providing updates on service progress or unexpected delays.
• Feedback Collection: Gathering insights from residents to continually improve services.

Overall, the website’s structure regarding corporate information and contact channels reflects a commitment to transparency and accessibility, which are foundational for a reputable property services provider.

Frequently Asked Questions

What services does Liberty-group.co.uk offer?

Based on looking at the website, Liberty-group.co.uk offers a comprehensive range of property services including compliance services water testing, electrical safety, passive fire protection, whole-house decarbonisation retrofit, construction and refurbishment, responsive and planned property repairs and maintenance, void property services, grounds maintenance, arboricultural services, and a full suite of heating services cyclical checks, breakdowns, installations. They also operate a customer contact centre. Rewarble.com Reviews

Is Liberty-group.co.uk focused on residential or commercial properties?

Based on the website’s description of “improving the lives of the people we serve” and references to “client’s tenants” and a “Customer hub” with advice for residents e.g., boiler issues, damp, Liberty-group.co.uk appears to primarily focus on residential properties, particularly within the social housing sector.

However, their broad construction and refurbishment services could extend to commercial properties as well.

What is “Whole-house decarbonisation retrofit”?

Based on the website, “Whole-house decarbonisation retrofit” is a comprehensive service aimed at significantly reducing a property’s carbon emissions.

This involves assessing the property’s energy efficiency and implementing various measures such as improved insulation, low-carbon heating systems, and integration of renewable energy sources to make the home more environmentally friendly and energy efficient.

Does Liberty-group.co.uk provide emergency repair services?

Yes, based on the website, Liberty-group.co.uk offers “Responsive property repairs,” which typically indicates services for urgent or emergency repair needs to minimize disruption and ensure property functionality.

How can I get in touch with Liberty-group.co.uk?

Based on the website, you can get in touch via their “Contact us” section and their “Customer contact centre.” The site also mentions specific ways to “Work with us,” suggesting channels for business inquiries and partnerships.

Does Liberty-group.co.uk offer apprenticeship programs?

Yes, based on the website, Liberty-group.co.uk has a dedicated “Apprenticeships” section under their “Careers” tab, indicating a commitment to training and developing new talent in the property services industry.

What is the “Customer hub” on Liberty-group.co.uk?

The “Customer hub” on Liberty-group.co.uk is a section designed to provide practical advice and information to residents.

It covers topics such as heating and boilers e.g., carbon monoxide, common problems, quick fixes, energy tips e.g., winter preparation, draught-proofing, and repairs, maintenance, and DIY e.g., damp, blocked sinks.

What accreditations does Liberty-group.co.uk hold?

Based on the website, Liberty-group.co.uk highlights its “Accreditations and certifications” as a reason to choose them, indicating their adherence to industry standards and quality benchmarks.

While specific certifications aren’t listed on the homepage, this suggests they maintain relevant industry-specific and general quality certifications.

Who recently acquired Liberty-group.co.uk?

Based on the website’s news section, Wates, a leading UK construction and property services group, has completed the acquisition of Liberty from social housing provider, ForHousing.

What does the acquisition by Wates mean for Liberty-group.co.uk’s services?

Based on the news, the acquisition by Wates suggests Liberty-group.co.uk will likely benefit from enhanced resources, expanded market reach, and potential synergies with Wates’ broader construction and property services portfolio, which could lead to a stronger and more comprehensive service offering for clients.

Does Liberty-group.co.uk perform gas safety checks?

Yes, based on the website’s “Heating services” and “Customer hub,” Liberty-group.co.uk performs “Cyclical safety checks,” which explicitly include what to expect at your “annual gas safety check.”

Can Liberty-group.co.uk help with damp and mould issues?

Yes, based on the website’s “Customer hub” and news section “Liberty Leads the Way During Damp and Mould Action and Awareness Week 2024”, Liberty-group.co.uk provides guidance and services related to condensation, damp, and mould.

What is “Passive fire protection”?

Based on the website, “Passive fire protection” is a service offered by Liberty-group.co.uk that involves the installation and maintenance of fire-resistant materials and systems designed to prevent the spread of fire and smoke within a building, crucial for building safety.

Does Liberty-group.co.uk offer grounds maintenance?

Yes, based on the website’s “Repairs and maintenance” section, Liberty-group.co.uk provides “Grounds maintenance and arboricultural services.”

Is there information on job vacancies at Liberty-group.co.uk?

Yes, based on the website, there is a dedicated “Careers” section where prospective employees can likely find information on current job vacancies and opportunities.

What kind of “energy tips” does the Customer hub offer?

Based on the website, the “Energy tips” in the Customer hub include advice on “7 simple tricks to prepare your home for winter” and “Draught-proofing your home,” aiming to help residents improve energy efficiency.

Does Liberty-group.co.uk handle heating system installations?

Yes, based on the website’s “Heating services,” Liberty-group.co.uk offers “Heating installations” in addition to repairs and maintenance.

What is “Void properties” service?

Based on the website, the “Void properties” service refers to preparing vacant properties for new tenants.

This typically includes cleaning, repairs, and necessary improvements to make them ready for occupancy quickly.

Does Liberty-group.co.uk have a public news section?

Yes, based on the website, there is a prominent “News” section where they publish company updates, new contract wins, and industry-related information.

How does Liberty-group.co.uk describe its company culture?

Based on the website, Liberty-group.co.uk describes its company culture as being driven by the “passion of our people,” who are “diverse, focussed and highly skilled colleagues,” working “as one team” to deliver “market-leading customer service.” They emphasize a “people-focussed” approach and “intelligent thinking.”