The Lockly Visage Zeno Series Facial Recognition Deadbolt is a compelling entry into the smart home security market, offering a blend of cutting-edge technology and robust security features.

While it promises unparalleled convenience through advanced facial recognition and multiple access methods, its premium pricing and specific installation requirements mean it might not be for everyone.

This review will delve into the intricacies of its design, functionality, security protocols, and overall user experience, helping you decide if this high-tech deadbolt is the right fit for your home.

We’ll explore everything from its setup process to its integration with other smart home ecosystems, providing a comprehensive look at what sets the Visage Zeno apart from its competitors.

Feature/Product	Lockly Visage Zeno Series	August Wi-Fi Smart Lock	Schlage Encode Plus Smart WiFi Deadbolt	Yale Assure Lock 2 Touch	Ultraloq U-Bolt Pro Smart Lock	Eufy Smart Lock Touch & Wi-Fi	Ring Alarm Pro Base Station with integrated eero Wi-Fi 6 router
Primary Access Method	Facial Recognition, Fingerprint, Keypad, Physical Key, App	Smartphone, Keypad optional, Physical Key	Keypad, Apple Home Keys, App, Physical Key	Fingerprint, Keypad, App, Physical Key	Fingerprint, Keypad, Smartphone, Physical Key	Fingerprint, Keypad, Smartphone, Physical Key	Smart Home Integration not a lock itself
Connectivity	Wi-Fi, Bluetooth	Wi-Fi, Bluetooth	Wi-Fi, Bluetooth, Apple HomeKit Thread	Bluetooth Wi-Fi Bridge optional	Wi-Fi Bridge optional, Bluetooth	Wi-Fi, Bluetooth	Wi-Fi 6, Z-Wave, Zigbee
Battery Life	Varies with usage rechargeable	6-12 months AA batteries	6-12 months AA batteries	6-12 months AA batteries	6-12 months AA batteries	6-12 months Rechargeable	AC Powered with battery backup
Voice Assistant Compatibility	Google Assistant, Amazon Alexa	Google Assistant, Amazon Alexa, Apple HomeKit	Google Assistant, Amazon Alexa, Apple HomeKit	Google Assistant, Amazon Alexa, Apple HomeKit	Google Assistant, Amazon Alexa	Google Assistant, Amazon Alexa	Google Assistant, Amazon Alexa
Installation	Moderate requires wiring	Easy replaces interior thumb turn	Easy standard deadbolt replacement	Easy standard deadbolt replacement	Moderate standard deadbolt replacement	Moderate standard deadbolt replacement	Easy plug and play
Price Point	Premium	Mid-High	Mid-High	Mid-High	Mid	Mid-High	Mid-High
Key Differentiator	Advanced facial recognition and security	Installs over existing deadbolt, invisible from outside	Apple Home Keys integration, robust build	Fingerprint scanner, sleek design	Multi-way unlocking, reversible handle	Long battery life, strong privacy focus	Whole-home security with integrated router

Table of Contents

Unpacking the Visage Zeno’s Core Technology: Facial Recognition and Biometrics

Alright, let’s cut to the chase and talk about the tech that really sets the Lockly Visage Zeno Series apart: its facial recognition and biometric prowess. This isn’t just another keypad lock.

It’s designed to be your personal doorman, recognizing you before you even touch the handle.

Think of it as a bouncer for your front door, but way more polite and accurate.

How Facial Recognition Elevates Home Security

The facial recognition system in the Visage Zeno isn’t some cheap webcam solution.

It leverages a sophisticated 3D facial recognition module, which is a big deal. Asustor Lockerstor 4 Gen 3 As6804T Review

Why 3D? Because 2D facial recognition can be fooled by photos or videos.

A 3D system, however, maps the unique contours of your face, making it far more secure against spoofing attempts.

It’s like the difference between a flat sketch and a detailed sculpture – one provides far more data to verify identity.

Anti-Spoofing Capabilities: This is where the 3D tech shines. It’s built to detect if you’re a real, live human standing in front of it, not just a picture someone printed out. This mitigates common security risks associated with less advanced systems.
Speed and Convenience: Imagine walking up to your door with your hands full of groceries or a kid on your hip. No fumbling for keys, no remembering codes, no trying to hit a tiny fingerprint sensor just right. The Visage Zeno identifies you in a blink, and the door unlocks. That’s the real win here – seamless entry.
Accuracy in Various Conditions: Lockly claims their system works effectively in different lighting conditions, from bright daylight to low light. This is crucial because a system that only works perfectly under ideal circumstances is practically useless in the real world. You need it to perform whether it’s noon or midnight.

The Synergy of Multi-Biometric Access

Beyond facial recognition, the Visage Zeno doesn’t put all its eggs in one basket.

It integrates multiple biometric access methods, creating a layered security approach. Amazon Fire Tv Omni Mini Led 75 Inch Review

This redundancy is smart because it offers flexibility and backup options.

Advanced Fingerprint Sensor: While facial recognition is the star, a high-quality fingerprint sensor is still a fast and reliable backup. Lockly typically uses capacitive fingerprint sensors, which read the unique patterns of your ridges and valleys. It’s quick, secure, and intuitive.
Secure Keypad Access: For those who prefer a more traditional digital entry, the patented PIN Genie keypad scrambles the numbers after each use. This prevents “peeping Toms” from figuring out your code by analyzing smudge marks on the screen. It’s a clever little trick that adds another layer of defense.
Physical Key Override: And, of course, there’s always the good old physical key. For power outages or simply as a failsafe, having a traditional key override is non-negotiable for any serious smart lock. It’s the ultimate backup, ensuring you’re never locked out.

This multi-biometric approach ensures that even if one method isn’t ideal for a specific situation e.g., someone with a heavily bandaged finger might struggle with fingerprint, or a small child might not be tall enough for facial recognition, there’s always another secure way to get in.

It’s about providing options without compromising on security.

Installation and Setup: A Deep Dive into the Process

You’ve decided to pull the trigger on a Lockly Visage Zeno.

Now what? Let’s talk about getting this beast installed. This isn’t your grandpa’s deadbolt replacement. Tp Link Tapo Solarcam C402 Kit Review

It requires a bit more finesse, primarily due to the integrated facial recognition module and internal wiring.

DIY vs. Professional Installation Considerations

While Lockly markets its products as DIY-friendly, the Visage Zeno is a different animal. If you’re comfortable with basic home improvement projects, have a decent understanding of door anatomy, and are patient with instructions, you can do it yourself. However, this isn’t a 15-minute job.

Complexity: Unlike a standard deadbolt where you just swap out the existing hardware, the Visage Zeno has an external camera unit, an internal assembly, and connecting cables. You’ll be dealing with more components and a more intricate setup.
Door Preparation: Ensure your door meets the necessary thickness and backset requirements. Lockly provides detailed measurements, and it’s critical to verify these before you buy. An improperly sized door will lead to frustration and possibly a return.
Wiring: There’s an internal cable that connects the exterior facial recognition module to the interior assembly. This needs to be routed cleanly through the door. It’s not complex wiring, but it does require careful handling to avoid pinching or damaging the cable.

My recommendation? If you’re not particularly handy, or if you simply value your time more than saving a few bucks, seriously consider professional installation. Many locksmiths or smart home installers are familiar with these types of advanced locks. It might cost a bit extra, but it ensures proper functioning and saves you potential headaches.

Step-by-Step Installation Overview

Let’s break down the general flow of installation.

While specific instructions are in the manual, this gives you a sense of what to expect: Jbl Tour Pro 3 Review

Remove Existing Deadbolt: Standard stuff here. Unscrew and remove your old deadbolt, both the exterior and interior parts, and the latch mechanism.
Install Latch and Strike Plate: Secure the new latch mechanism into the door edge and the strike plate into the door frame. Ensure the latch is oriented correctly for your door swing.
Mount Exterior Assembly: This is where it gets interesting. The facial recognition unit goes on the outside. You’ll need to feed the connecting cable through the deadbolt hole.
Install Mounting Plate: A mounting plate is screwed onto the interior side of the door, providing a stable base for the interior assembly.
Connect Wiring and Install Interior Assembly: This is perhaps the trickiest part. Carefully connect the cable from the exterior unit to the interior assembly. Then, secure the interior assembly to the mounting plate. Be gentle with the wires!
Insert Batteries: Load up the required batteries Lockly often uses rechargeable ones for these advanced models.
Test and Calibrate: Crucial step. Test the deadbolt manually to ensure it latches and unlatches smoothly. Then, you’ll likely go through a calibration process via the Lockly app, which might involve setting up the facial recognition angles and testing all access methods.

Initial App Pairing and User Enrollment

Once the hardware is physically installed, the real smart magic begins with the app.

Downloading the Lockly App: First, get the Lockly app from your app store.
Creating an Account: If you don’t have one, you’ll need to create a Lockly account.
Pairing the Lock: The app will guide you through connecting to your new Visage Zeno via Bluetooth first, then getting it connected to your home Wi-Fi network. This allows for remote access and smart home integrations.
Enrolling Users: This is where you add family members or trusted individuals.
- Facial Profiles: For facial recognition, you’ll stand in front of the lock, and it will scan your face from different angles. Follow the on-screen prompts or app instructions carefully to ensure a robust profile.
- Fingerprint Enrollment: You’ll typically place your finger on the sensor multiple times, rotating it slightly each time, to capture a full print.
- PIN Codes: You can set up unique PIN codes for different users, and assign schedules for temporary access.

Pro Tip: When enrolling facial profiles, ensure good lighting and follow the instructions precisely. A thorough initial enrollment will lead to better recognition accuracy later on. Test each access method immediately after setup to confirm everything is working as expected. Don’t wait until you’re locked out to find a problem!

Security Protocols: Beyond the Deadbolt

When you’re talking about a smart lock, especially one with facial recognition, security is paramount. It’s not just about keeping the bad guys out.

It’s about protecting your data and ensuring reliable operation.

The Lockly Visage Zeno series isn’t just a fancy piece of hardware. Legacy Of Kain Soul Reaver 12 Remastered Review

It’s backed by a robust suite of security protocols designed to inspire confidence.

Encryption and Data Protection Standards

In the world of smart devices, data security is as crucial as physical security.

Your facial scans, fingerprints, and access codes aren’t just stored on the lock.

They’re often communicated to the app and cloud servers.

AES 128-bit Encryption: This is a common standard for data encryption and is often used by Lockly. AES-128 is strong, and widely adopted by governments and security organizations for protecting sensitive information. It’s essentially scrambling your data into an unreadable format without the proper key.
Secure Cloud Infrastructure: If Lockly uses cloud storage for user profiles or logs, it’s critical that these servers are secure. They typically employ secure socket layer SSL or transport layer security TLS protocols for data in transit, and encryption at rest for data stored on their servers. Think of it as a secure tunnel for your information.
Privacy by Design: Lockly emphasizes that facial and fingerprint data is processed locally on the device as much as possible, or stored with robust encryption. This minimizes the risk of sensitive biometric data being compromised in the cloud. They are not selling your biometric data, which is a major concern for many users.

Anti-Tamper and Physical Security Features

A smart lock might be high-tech, but it still needs to be a tough nut to crack physically. Acemagic X1 Review

The Visage Zeno incorporates features to deter and detect tampering.

Robust Construction: Smart locks are typically made from durable materials like zinc alloy or stainless steel to resist forced entry. The Visage Zeno, like other Lockly products, is designed to withstand physical attacks.
Anti-Drill Plate: Often, a hardened steel plate is integrated behind the cylinder to resist drilling attempts, a common method of lock bypass.
Tamper Alarms: If someone attempts to force the lock, or if the exterior unit is tampered with, the lock should emit an audible alarm. This alerts you if you’re home and can deter potential intruders. The Lockly app can also send push notifications to your phone, alerting you to suspicious activity even when you’re away.
Privacy Mode: Some Lockly models include a “privacy mode” or “passage mode” button on the interior assembly. When activated, this prevents outside access methods like codes or biometrics from unlocking the door, offering an extra layer of security when you’re home and don’t want any unexpected entries.

Audit Trails and Activity Logs

One of the unsung heroes of smart lock security and convenience is the audit trail.

This feature provides transparency and accountability, which is invaluable for peace of mind.

Detailed Entry Records: The Lockly app keeps a log of who entered your home, and how, and when. For example, it will show “John Doe entered via facial recognition at 3:15 PM” or “Delivery driver used one-time code at 10:00 AM.” This gives you a clear history of all lock activity.
Remote Monitoring: You can check these logs from anywhere in the world, as long as your lock is connected to Wi-Fi. This is incredibly useful for verifying if a cleaner showed up on time, if your kids got home from school, or if anyone accessed your home unexpectedly.
Customizable Alerts: Beyond just logging, you can set up alerts to notify you immediately when specific users enter or exit, or if there’s any unusual activity like multiple failed attempts.

In essence, the Lockly Visage Zeno isn’t just physically secure.

It’s designed with digital security and transparency in mind. Lenovo Tab Plus Review

It provides the tools to monitor and control access, giving you a comprehensive view of your home’s security status.

User Experience and Everyday Convenience

Alright, let’s talk about the real-world impact of the Lockly Visage Zeno: how does it actually feel to use it day in and day out? Because at the end of the day, a smart lock is only truly smart if it makes your life easier, not harder.

Seamless Entry and Exit Operations

This is where the facial recognition really earns its keep.

Imagine approaching your door, hands full with groceries or kids, and the lock simply sees you and unlocks.

No fumbling, no searching, just a smooth, almost magical entry. Bitdefender Antivirus Plus Review

Facial Recognition Speed: In ideal conditions, the recognition should be nearly instantaneous. We’re talking sub-second unlocks. This isn’t just a party trick. it’s a genuine time-saver, especially when you’re in a hurry.
Fingerprint Sensor Responsiveness: The fingerprint sensor, as a backup, should also be quick and accurate. Modern capacitive sensors are excellent at this, requiring just a quick touch for immediate access.
PIN Genie Keypad: Even if you opt for the keypad, Lockly’s patented PIN Genie scrambles the numbers, making it harder for onlookers to guess your code. It’s a nice touch that adds a layer of security without sacrificing convenience.
Auto-Lock Functionality: A crucial feature for peace of mind. You can typically set the lock to automatically re-lock after a set period e.g., 30 seconds, 1 minute. This means no more “did I lock the door?” moments after you’ve left.

App Functionality and Remote Management

The Lockly app is your command center, putting control of your door in the palm of your hand, wherever you are.

Remote Locking/Unlocking: Forgot to lock the door? Need to let someone in while you’re away? A quick tap in the app does the trick. This remote capability is a cornerstone of smart home convenience.
User Management: Easily add or remove users, assign specific access methods facial, fingerprint, code, and set schedules for their access. For instance, you can give a dog walker a code that only works on weekdays between 10 AM and 12 PM.
Temporary and One-Time Codes: Generate unique codes for visitors, delivery services, or maintenance personnel. You can set them to expire after a single use or a specific time period. This is incredibly useful for Airbnb hosts or just when you have guests.
Activity Logs and Notifications: As discussed earlier, the app provides a detailed audit trail of all lock activity. You can also set up push notifications to alert you to specific events, like when your kids arrive home from school.
Battery Status Monitoring: The app will show you the current battery level, giving you ample warning before it runs low. Many advanced locks use rechargeable batteries, and the app will guide you on when to recharge.

Voice Assistant Integration

For those who embrace the smart home ecosystem, voice integration is key.

The Visage Zeno typically plays nice with major voice assistants, though specifics can vary.

Amazon Alexa and Google Assistant: You can usually link your Lockly account to your Alexa or Google Home setup. This allows for voice commands like “Alexa, lock the front door” or “Hey Google, is the front door locked?”. For security, unlocking via voice often requires a verbal PIN or confirmation, preventing unauthorized access.
Hands-Free Control: This adds another layer of convenience, especially when you’re in a hurry or your hands are full. Imagine simply telling your smart speaker to lock the door as you’re heading out.

The overall user experience with the Lockly Visage Zeno is designed to be intuitive and hassle-free.

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While the initial setup might be a bit more involved than a traditional deadbolt, the daily convenience it offers, especially with its seamless facial recognition, aims to justify that initial effort.

It’s about making your home access smarter, safer, and simpler.

Power Management and Battery Life Expectations

Alright, let’s talk about the fuel that keeps this high-tech guardian running: power.

A smart lock, especially one with facial recognition, is an active device, and understanding its power consumption and battery management is crucial for uninterrupted operation.

Understanding Power Consumption of Advanced Features

The Lockly Visage Zeno isn’t just passively sitting there. it’s constantly ready to spring into action. This readiness comes with power demands. Dji Mic Mini Review

Facial Recognition Sensor: This is likely the biggest power draw. The 3D imaging sensors and processing required to identify a face are energy-intensive, particularly when the lock is actively “listening” or scanning for a face.
Wi-Fi Connectivity: While incredibly convenient for remote access, Wi-Fi is a significant battery drain. Unlike Bluetooth, which sips power, Wi-Fi constantly communicates with your home network.
Motorized Deadbolt: The motor that physically locks and unlocks the deadbolt consumes power with each operation. More entries and exits mean more battery usage.
Backlit Keypad and Display: The illuminated keypad and any display elements also draw power, especially in low light conditions where they need to be brighter.

Given these factors, the Visage Zeno series typically uses a rechargeable battery pack rather than standard AA batteries.

This is a practical choice for high-draw devices, allowing for convenient recharging.

Expected Battery Life and Recharging Methods

So, how long can you expect it to last, and how do you keep it juiced up?

Variable Battery Life: Lockly often estimates battery life based on “average” usage e.g., 10-15 operations per day. However, with a facial recognition lock, this can vary wildly.
- High Usage: If your door is constantly being opened and closed, or if the facial recognition is frequently triggered by passersby, the battery life will be shorter.
- Low Usage: If your door sees less traffic, the battery will last longer.
- Wi-Fi Activity: Constant Wi-Fi connection and frequent remote checks will also reduce battery life.
- Typical Range: While specific figures for the Visage Zeno can vary, expect something in the range of 3-6 months for heavy usage, and potentially longer for lighter use, before a recharge is needed. Some models boast up to 9 months, but always assume a bit less for real-world scenarios.
Recharging Methods:
- USB Charging: The most common method for these types of locks is a micro-USB or USB-C port located on the exterior or interior of the lock. You simply plug in a standard USB cable to a power source like a portable power bank or a wall adapter to recharge the battery pack.
- Removable Battery Pack: In some designs, the battery pack might be removable, allowing you to take it out and charge it indoors, or even have a spare charged pack ready to swap in.
Low Battery Alerts: Critically, the Lockly app will provide timely notifications when the battery is running low. This is your cue to recharge before the lock dies. The lock itself may also have an audible or visual low-battery indicator.

Emergency Power Options

What happens if the battery dies completely and you’re locked out? This is a valid concern, and Lockly typically addresses it with clever emergency options.

9V Battery Jumpstart: Many Lockly models feature external contacts on the bottom of the lock for a 9V battery. If your lock is completely dead, you can press a standard 9V battery against these contacts, which provides enough temporary power to operate the keypad or motor to unlock the door. This is a brilliant fail-safe.
Physical Key Override: As mentioned earlier, the physical key is your ultimate failsafe. Always keep a spare key in a secure location outside your home or with a trusted neighbor. This ensures you’re never stranded, regardless of battery status or electronic malfunction.

Understanding these power dynamics means you can proactively manage your lock. Greengeeks Web Hosting Review

Pay attention to those low-battery alerts in the app, and consider keeping a 9V battery handy, just in case.

It’s all about minimizing friction and maximizing convenience in your smart home setup.

Smart Home Integration and Ecosystem Compatibility

For many, a smart lock isn’t a standalone device.

It’s a component of a larger interconnected smart home.

The Lockly Visage Zeno’s value proposition significantly increases if it plays nicely with other devices and platforms you already use. Hp Sprocket Photobooth Review

Major Voice Assistant Integrations

As discussed, voice control is a huge convenience factor, and Lockly generally supports the big players in the smart home voice assistant arena.

Amazon Alexa: Once linked through the Alexa app, you can use voice commands to lock your door, check its status “Alexa, is the front door locked?”, and potentially unlock it with a verbal PIN code. This is great for when you’re leaving with full hands or just want to confirm the door is secured from your couch.
Google Assistant: Similar to Alexa, Google Assistant integration allows for voice control of locking and status checks. Again, unlocking often requires a spoken security code for safety.
Apple HomeKit Potential/Future: While Lockly has supported HomeKit on some models, it’s not a universal feature across their entire lineup, especially their most advanced models which might prioritize their own app and cloud services. For the Visage Zeno, you’d need to check the exact specifications. HomeKit integration often brings the benefit of local control and stronger privacy assurances.

Lockly App and Ecosystem

The Lockly app itself serves as the primary hub for managing your Visage Zeno and any other Lockly devices you own.

Centralized Control: All your Lockly smart locks, even if you have multiple, can be managed from a single app interface. This includes adding/removing users, setting access schedules, viewing activity logs, and monitoring battery levels.
Remote Access: The app allows for full remote control and monitoring as long as your lock is connected to Wi-Fi. This is crucial for granting access to visitors when you’re away or simply confirming your home is secured.
Customizable Settings: You can fine-tune various lock settings, such as auto-lock duration, alarm sensitivity, and notifications, all within the app.

Integration with Other Smart Home Platforms IFTTT, etc.

Beyond direct voice assistant integration, the ability to connect with broader smart home ecosystems through platforms like IFTTT If This Then That can unlock powerful automation.

IFTTT Recipes: If Lockly supports IFTTT, you can create custom “recipes” or applets that link your lock’s activity with other smart devices.
- Example 1: “Lock the door, turn off the lights.” When the Lockly Visage Zeno detects that it’s been locked from the outside meaning you’ve left, IFTTT could trigger your smart lights to turn off.
- Example 2: “Unlock the door, turn on the porch light.” When the lock is unlocked via facial recognition, IFTTT could turn on your porch light for a few minutes, making it easier to see your way in.
- Example 3: “If door is unlocked after 10 PM, send notification.” This adds an extra layer of security monitoring.
Limited Direct Third-Party Hub Integration: While many smart locks integrate directly with hubs like SmartThings or Hubitat via Z-Wave or Zigbee, Lockly primarily relies on its own Wi-Fi/Bluetooth and cloud infrastructure. Direct integration with other comprehensive smart home hubs is less common for them compared to brands like Schlage or Yale, which often use Z-Wave or Zigbee. This isn’t necessarily a drawback, just a different approach – it means you’re relying more on the Lockly app and direct integrations with Alexa/Google, rather than a single overarching hub for all your devices.

The strength of the Lockly Visage Zeno’s integration lies in its direct voice assistant compatibility and its robust standalone app. Totalav Essential Antivirus Review

While it might not be a universal player in every single smart home ecosystem, its core integrations cover the most common and convenient use cases, ensuring it can become a valuable part of many smart home setups.

Pricing, Value Proposition, and Competitive Landscape

Let’s talk brass tacks: what’s the Lockly Visage Zeno going to set you back, and is it worth the investment compared to what else is out there? This isn’t a budget-friendly option, and its premium price tag positions it squarely at the high end of the smart lock market.

Price Point Analysis of the Visage Zeno

The Lockly Visage Zeno series typically retails at a premium price point, often in the range of $400 – $600 USD or even higher, depending on the specific model, features, and retailer.

Why the high cost?
- Advanced Biometrics: The sophisticated 3D facial recognition module is a significant cost driver. This isn’t cheap tech. it requires specialized sensors and powerful processors to function accurately and securely.
- Multiple Access Methods: Integrating facial recognition, fingerprint, keypad, and traditional key mechanisms into one robust unit adds to the manufacturing complexity and component cost.
- Brand Reputation: Lockly has built a reputation for innovative and secure smart locks, and premium brands often command higher prices.
- Build Quality: These locks typically feature durable, high-quality materials like zinc alloy designed to withstand the elements and physical tampering.

Value Proposition: What You’re Paying For

So, what exactly are you getting for that premium price? It’s not just a lock.

It’s a statement about convenience, security, and cutting-edge technology. Asus Proart Pz13 Review

Unparalleled Convenience: The primary value is the seamless, hands-free entry via facial recognition. For busy families, or anyone who values speed and effortlessness, this is a significant convenience upgrade.
Enhanced Security: The 3D facial recognition is significantly more secure than 2D systems, offering strong anti-spoofing capabilities. Combined with a secure fingerprint sensor and the PIN Genie keypad, it offers multi-layered biometric security.
Cutting-Edge Technology: You’re buying into the latest in smart lock innovation. If you’re an early adopter or someone who wants the most advanced tech in their home, this appeals to that desire.
Comprehensive Monitoring: The robust app and activity logs provide granular control and monitoring over who enters and exits your home, adding peace of mind.

Comparison with Key Competitors

August Wi-Fi Smart Lock:
- Price: Mid-range $200-$250.
- Value: Focuses on ease of installation installs over existing deadbolt’s interior thumb turn, strong app control, and auto-unlock via geofencing. No built-in keypad or biometrics.
- Visage Zeno Advantage: Superior built-in security features facial, fingerprint, keypad, all-in-one unit, no need for existing hardware.
Schlage Encode Plus Smart WiFi Deadbolt:
- Price: Mid-High $300-$350.
- Value: Excellent build quality, strong Wi-Fi connectivity, and most notably, Apple Home Keys support unlock with iPhone/Apple Watch. Keypad access.
- Visage Zeno Advantage: Facial recognition and fingerprint are native to the lock, offering truly hands-free access without needing a device. Schlage relies on keypad or phone.
Yale Assure Lock 2 Touch:
- Price: Mid-High $200-$300+ depending on version.
- Value: Offers a sleek design, multiple access methods keypad, fingerprint, app, and optional Wi-Fi bridge for remote access. Solid build.
- Visage Zeno Advantage: Facial recognition is a step above fingerprint for convenience. Yale’s Wi-Fi is often an add-on module, whereas Lockly’s is integrated.
Ultraloq U-Bolt Pro Smart Lock:
- Price: Mid-range $180-$250.
- Value: Often boasts 6-in-1 unlocking fingerprint, code, key, app, shake to open, Magic Shake, decent app control.
- Visage Zeno Advantage: More advanced facial recognition. while Ultraloq has fingerprint, it’s not at the same level of seamless access as the Visage Zeno’s facial recognition.

Conclusion on Value: The Lockly Visage Zeno is for those who prioritize the ultimate in hands-free convenience and cutting-edge security technology, and are willing to pay a premium for it. If facial recognition is a must-have for you, and you want a single device to handle multiple biometric entries, the Visage Zeno stands out. If your budget is tighter, or you’re satisfied with keypad and fingerprint options, other excellent smart locks offer great value at lower price points. It’s about aligning your needs and priorities with the lock’s capabilities and cost.

Longevity, Support, and Warranty

Investing in a high-tech device like the Lockly Visage Zeno means you want it to last.

Let’s delve into its expected lifespan, the kind of support you can anticipate, and what warranty coverage you might get.

Expected Lifespan and Durability

Smart locks, by their nature, are mechanical devices with electronic components. Table Tool Laptops

They’re exposed to the elements on the exterior side, at least and subject to daily wear and tear.

Mechanical Components: The deadbolt mechanism, the motor, and the physical key override are subject to the same wear as traditional locks. Good quality materials and precise engineering are key here. Lockly uses durable materials like zinc alloy for its construction, which helps with longevity.
Electronic Components: The facial recognition sensors, fingerprint reader, keypad, and internal circuitry are designed for continuous operation. The lifespan of these components is often rated in terms of cycles e.g., number of unlocks.
Environmental Factors: Exposure to extreme temperatures, humidity, direct sunlight, and precipitation can affect any electronic device. While outdoor-rated components are used, ideal conditions will always lead to a longer lifespan.
General Expectation: With proper installation and care, a high-quality smart lock like the Visage Zeno should last anywhere from 5 to 10 years, comparable to a good traditional deadbolt. Software updates can also extend the functional life by adding new features or fixing bugs.

Customer Support and Resources

Even the best tech can have hiccups, and good customer support is invaluable when that happens.

Lockly Support Channels: Lockly typically offers multiple avenues for customer support:
- Online Knowledge Base/FAQ: This is usually the first stop for common issues, installation guides, and troubleshooting tips.
- Email Support: For less urgent or more complex issues, email is a standard option.
- Phone Support: For immediate assistance or intricate troubleshooting, a dedicated phone line is crucial.
- Community Forums Less Common for Locks: While less common than for broader smart home platforms, some brands maintain user forums.
Availability: Check their support hours and days of operation. You don’t want to be troubleshooting a lockout situation at 2 AM with no one to call.
Quality of Support: Reviews often highlight the responsiveness and helpfulness of a company’s support team. For a premium product, you should expect premium support. Look for consistency in positive feedback regarding their technical assistance.

Warranty Coverage and Policies

A strong warranty is a sign of a manufacturer’s confidence in their product.

Standard Lockly Warranty: Lockly typically offers a multi-tiered warranty:
- Limited Lifetime Mechanical Warranty: This usually covers the mechanical components of the lock like the deadbolt mechanism itself against defects in material and workmanship for the original purchaser’s lifetime.
- Limited Electronic Warranty e.g., 2-5 years: This covers the electronic components facial recognition module, keypad, circuit board, etc. against defects. The term for this is usually shorter than the mechanical warranty, often 2 to 5 years.
- Limited Finish Warranty: This covers the finish of the lock e.g., brass, nickel against tarnishing or flaking for a specific period e.g., 1 year.
What’s Covered: The warranty generally covers defects in manufacturing and materials under normal use. It typically does not cover:
- Damage from improper installation.
- Damage from misuse, abuse, or unauthorized modifications.
- Normal wear and tear.
- Battery replacement unless the battery itself is defective upon purchase.
Claim Process: Understand the process for making a warranty claim. You’ll likely need your proof of purchase and may need to provide details or photos of the issue.

Before purchasing, always verify the most current warranty terms directly on Lockly’s official website or through the retailer.

Knowing what to expect regarding longevity, support, and warranty ensures that your investment in the Lockly Visage Zeno is protected and that you have peace of mind for years to come.

Frequently Asked Questions

What is the Lockly Visage Zeno Series?

The Lockly Visage Zeno Series is a high-tech smart deadbolt that primarily features advanced 3D facial recognition for hands-free entry, alongside multiple other access methods like fingerprint scanning, a secure keypad, and a physical key.

How does the facial recognition work on the Lockly Visage Zeno?

The Lockly Visage Zeno uses a sophisticated 3D facial recognition module that maps the unique contours of your face, making it highly secure against spoofing attempts using photos or videos.

Is the Lockly Visage Zeno easy to install for a DIY homeowner?

Installation for the Lockly Visage Zeno is more involved than a standard deadbolt, requiring careful attention to wiring and component placement.

While possible for DIY enthusiasts, professional installation is recommended if you’re not comfortable with more complex home projects.

Does the Lockly Visage Zeno support Apple HomeKit?

While some Lockly models offer HomeKit compatibility, it’s crucial to check the specific product specifications for the Visage Zeno Series as features can vary between models and generations.

Can I unlock the Lockly Visage Zeno remotely?

Yes, as long as your Lockly Visage Zeno is connected to your home Wi-Fi network, you can lock and unlock it remotely using the Lockly smartphone app.

What happens if the battery dies on the Lockly Visage Zeno?

The Lockly Visage Zeno typically has multiple emergency power options, including external contacts for a 9V battery jumpstart and a traditional physical key override, ensuring you’re never locked out.

How long does the battery last on the Lockly Visage Zeno?

Battery life varies significantly based on usage, Wi-Fi activity, and facial recognition triggers.

It generally ranges from 3-6 months for heavy usage, with low battery alerts provided via the app.

Does the Lockly Visage Zeno have an auto-lock feature?

Yes, you can typically configure the Lockly Visage Zeno to automatically re-lock after a set period of time, ensuring your door is always secured after entry or exit.

Is the Lockly Visage Zeno weatherproof?

Smart locks like the Visage Zeno are designed for outdoor use and are generally built to withstand common weather conditions like rain and temperature fluctuations, but it’s important to check its specific IP rating for water and dust resistance.

Can I create temporary access codes for visitors with the Lockly Visage Zeno?

Yes, the Lockly app allows you to generate temporary or one-time access codes for guests, delivery personnel, or service providers, with customizable expiry times.

Does the Lockly Visage Zeno integrate with Amazon Alexa or Google Assistant?

Yes, the Lockly Visage Zeno typically integrates with both Amazon Alexa and Google Assistant, allowing for voice commands to lock the door and check its status.

Unlocking via voice often requires a verbal PIN for security.

What kind of warranty does Lockly offer for the Visage Zeno Series?

Lockly usually provides a multi-tiered warranty, often including a limited lifetime mechanical warranty, a limited electronic warranty e.g., 2-5 years, and a limited finish warranty. Always check the current policy.

How secure is the PIN Genie keypad on the Lockly Visage Zeno?

The PIN Genie keypad scrambles the numbers after each use, preventing others from guessing your code by analyzing fingerprint smudges on the screen, enhancing security.

Does the Lockly Visage Zeno keep an activity log?

Yes, the Lockly app maintains a detailed activity log, showing who entered, how they entered e.g., facial recognition, code, and the exact time, providing a comprehensive audit trail.

Can the Lockly Visage Zeno be used on any door?

The Lockly Visage Zeno requires specific door thickness and backset measurements.

It’s crucial to measure your door and compare it with Lockly’s specifications before purchasing to ensure compatibility.

What material is the Lockly Visage Zeno made from?

Lockly smart locks are typically constructed from durable materials like zinc alloy, designed for robust physical security and resistance to tampering.

Is there an audible alarm if someone tries to tamper with the Lockly Visage Zeno?

Yes, the Lockly Visage Zeno usually includes anti-tamper features, such as an audible alarm that sounds if the lock is forcibly tampered with or if there are multiple incorrect entry attempts.

Can I share access to the Lockly Visage Zeno with family members?

Yes, you can easily enroll multiple users with their own facial profiles, fingerprints, or unique PIN codes through the Lockly app, and manage their access permissions.

Is facial recognition accurate in low light conditions?

Lockly’s 3D facial recognition is designed to work effectively in various lighting conditions, including low light, ensuring reliable performance day and night.

Does the Lockly Visage Zeno require a Wi-Fi bridge or hub?

No, the Lockly Visage Zeno typically has built-in Wi-Fi, allowing it to connect directly to your home network for remote access and smart home integrations without the need for an additional bridge.

How does the Lockly Visage Zeno compare to a traditional deadbolt in terms of security?

The Lockly Visage Zeno offers advanced security features like 3D facial recognition, a secure keypad, and robust construction, often exceeding the security of many traditional deadbolts, especially against unauthorized code guessing.

Can I disable the facial recognition feature if I don’t want to use it?

Yes, you usually have the flexibility to enable or disable specific access methods, including facial recognition, through the Lockly app, allowing you to customize your preferred entry methods.

How do I update the firmware on my Lockly Visage Zeno?

Firmware updates for the Lockly Visage Zeno are typically performed wirelessly through the Lockly app, ensuring your lock always has the latest features and security enhancements.

What is the price point of the Lockly Visage Zeno Series?

The Lockly Visage Zeno Series is considered a premium smart lock, often retailing in the range of $400 – $600 USD or more, reflecting its advanced technology and features.

Is it possible to use the Lockly Visage Zeno without a smartphone?

Yes, while the smartphone app offers full control and remote management, the Lockly Visage Zeno can be operated using its built-in facial recognition, fingerprint sensor, keypad, and physical key without a smartphone.

Does the Lockly Visage Zeno record video of who comes to the door?

While it uses a facial recognition camera, the Lockly Visage Zeno is primarily an access control device and typically does not record and store video footage like a dedicated video doorbell. Its camera is for biometric identification only.

Can I set schedules for access codes on the Lockly Visage Zeno?

Yes, you can set specific schedules for PIN codes or user access, allowing them to work only during certain days or times, which is ideal for housekeepers, dog walkers, or temporary guests.

What is the advantage of 3D facial recognition over 2D?

3D facial recognition captures depth information, making it far more difficult to trick with photos or videos compared to simpler 2D systems, offering a higher level of security against spoofing.

Is the Lockly Visage Zeno suitable for commercial use?

While robust, the Lockly Visage Zeno is primarily designed for residential applications.

For high-traffic commercial environments, dedicated commercial-grade access control systems may be more appropriate.

What maintenance is required for the Lockly Visage Zeno?

Regular maintenance for the Lockly Visage Zeno typically involves keeping the facial recognition sensor and keypad clean, charging the battery when low, and occasionally checking for firmware updates via the app.

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