Luggagehero.com Reviews

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Based on checking the website, LuggageHero.com appears to be a legitimate and convenient service offering short-term luggage storage solutions in various cities globally. The platform connects travelers with local businesses like hotels, cafes, and retail outlets that have vetted space to store bags, providing a flexible alternative to traditional locker systems. It emphasizes ease of booking, secure storage with integrated coverage, and transparent pricing, aiming to solve the common traveler’s dilemma of managing luggage before check-in or after check-out.

LuggageHero.com addresses a real pain point for modern travelers who often find themselves with hours to kill between flights, train departures, or accommodation check-ins/outs, but no convenient or safe place to leave their belongings.

The service model leverages existing commercial spaces, which not only provides a wide network of locations but also often places storage points in areas travelers frequent.

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This review will delve into the various aspects of LuggageHero, from its operational features and pricing structure to its pros and cons, helping you determine if it’s the right solution for your travel needs.

LuggageHero.com Review & First Look

Upon first glance, LuggageHero.com presents itself as a user-friendly and highly accessible service for temporary luggage storage.

The homepage immediately highlights key selling points such as “1M+ bags safely stored” and a 4.7-star rating based on over 220,000 reviews, lending credibility. Bishopsmove.com Reviews

The site clearly articulates its concept: leveraging existing businesses as storage points, which are vetted and regularly quality-checked by LuggageHero’s local employees.

This approach aims to provide a decentralized and widespread network of storage options, often more conveniently located than dedicated storage facilities.

The process for using LuggageHero is streamlined and intuitive, outlined in a simple four-step guide:

• Visit Website or App: Users can start their journey either through the responsive website or dedicated mobile apps available on iOS and Android.
• Choose Your Location: A robust search function allows users to find storage spots by city, address, or postal code, making it easy to pinpoint nearby options.
• Book Storage Location: Users select the number of bags, drop-off, and pick-up dates, and choose a suitable pricing rate hourly, daily, or multi-day.
• Confirm Your Booking: Payment details are entered to finalize the reservation, with the flexibility to modify the number of bags on the day of arrival.
• Receive Confirmation: An email or SMS confirmation is sent with all reservation details, including the exact address and directions.

The platform emphasizes convenience, allowing for both advance bookings and on-the-spot reservations via the app or QR code scanning.

However, booking in advance is encouraged for guaranteed space and better rates. Urbanbreeze.net Reviews

The website also clearly states a “no size or weight limitations” policy, which is a significant advantage for travelers with oversized baggage.

This initial overview suggests a well-thought-out service designed with traveler convenience in mind.

LuggageHero.com Features

LuggageHero.com offers a robust set of features designed to make luggage storage as seamless and secure as possible for travelers.

These features are central to its appeal and differentiate it from more traditional storage methods.

• Extensive Network of Trusted Locations: Haspel.com Reviews

  • The website boasts “More than 2000 trusted locations” across various cities.
  • These locations are typically existing businesses like hotels, cafes, and retail outlets, rather than standalone storage units.
  • Each location is reportedly “vetted by LuggageHero’s local employee, who performs regular quality checks,” aiming to ensure reliability and security.
  • This expansive network increases the likelihood of finding a convenient storage spot near major attractions, transport hubs, or specific neighborhoods.

• Flexible Hourly and Daily Rates:

  • LuggageHero provides flexible pricing options tailored to different needs.
  • Hourly Rate: Ideal for short layovers or quick explorations, allowing users to pay only for the time their bags are stored. The website states a starting hourly rate “from /bag” though specific currency isn’t shown without a search.
  • Daily Rate: Suitable for single-day storage needs.
  • Multi-day Rate: Available for storage extending beyond 24 hours.
  • The pricing model aims for transparency, with users needing to “start the timer” for their booking, ensuring they only pay for the actual duration.

• Comprehensive Coverage and Security Measures:

  • LuggageHero collaborates with First Marine Insurance Ltd., cover holders for Lloyd’s of London, to offer coverage for each piece of luggage.
  • Each bag is covered for up to $500 free of charge as a standard guarantee.
  • An optional “premium insurance” can be added during booking to increase coverage up to $3,000/€2500 per bag.
  • The website explicitly states that “Every piece of luggage is stored away from any public access,” contributing to security.
  • Crucially, the insurance is valid only if payment is made directly to LuggageHero not cash to the shop, reinforcing their cashless system.

• Cash-Free and Convenient Payment System:

  • All transactions are handled online via credit card, eliminating the need for local currency.
  • “All major credit cards are accepted.”
  • This cashless approach ensures security and streamlines the drop-off and pick-up process, as shops do not handle cash payments for LuggageHero bookings.

• Mobile App and Web Accessibility:

  • Users can book via the official LuggageHero app for iPhone and Android, or directly through their website.
  • The website highlights “No download necessary” for basic booking, allowing users to simply use the web platform and check in via a provided link. However, the app is suggested for “more comfort.”
  • This dual access ensures flexibility, catering to users who prefer apps for on-the-go convenience and those who prefer not to download additional software.

• Cancellation Policy: Oppositen.com Reviews

  • LuggageHero offers a flexible cancellation policy.
  • Cancellations are free of charge “until midnight before your drop-off date.”
  • For same-day cancellations, a fee of €5.00/$5.00/£5.00/DKK30.00 per bag is charged.
  • No-show bookings incur a fee equal to a full day of storage per bag. This policy balances flexibility with the need to manage partner space effectively.

LuggageHero.com Pros & Cons

Like any service, LuggageHero.com comes with its advantages and disadvantages.

Understanding these can help potential users make an informed decision based on their specific travel needs.

Pros:

• Widespread Availability: With over 2,000 locations in numerous cities globally, LuggageHero offers extensive coverage. This wide network increases the likelihood of finding a convenient storage spot close to your desired area, whether it’s near a major tourist attraction, a transport hub, or your accommodation.
• Flexible Pricing Model: The hourly, daily, and multi-day pricing options provide significant flexibility. Travelers can pay only for the time they need, which can be more cost-effective for short stops compared to flat daily rates offered by some competitors. The ability to “start the timer” ensures payment for actual usage.
• Insurance Coverage Included: Every booking includes a complimentary $500 coverage per bag, with an option to upgrade to $3,000/€2500 for an additional fee. This built-in protection offers peace of mind, knowing your belongings are insured against potential loss or damage.
• User-Friendly Platform: Both the website and mobile app are designed for ease of use, with a clear booking process and intuitive search functions. The option to book without downloading the app using the web platform adds to its accessibility.
• Cashless Transactions: All payments are processed online via credit card, eliminating the need to carry local currency or worry about exact change. This also enhances security as partner shops don’t handle cash for storage services.
• No Size or Weight Restrictions: Unlike some locker services that have strict size limitations, LuggageHero explicitly states “No size or weight limitations.” This is a major plus for travelers with oversized luggage, sports equipment, or multiple bags.
• Vetted Locations: The claim that all partner locations are vetted by local employees and subject to regular quality checks adds a layer of trust regarding the safety and reliability of the storage points.

Cons:

• Dependence on Third-Party Businesses: While partnering with existing businesses creates a wide network, it also means the quality of the storage experience can vary. The actual storage space, customer service at the drop-off point, and overall ambiance depend on the specific partner business, which LuggageHero cannot fully control beyond vetting.
• Variable Opening Hours: Since locations are existing businesses, their opening and closing times dictate when you can drop off or pick up your luggage. This might not always align perfectly with a traveler’s schedule, especially for very early or late arrivals/departures, unlike 24/7 locker facilities.
• Cancellation Fees for Same-Day/No-Shows: While free cancellation is offered until midnight the day before, same-day cancellations incur a fee, and no-shows are charged for a full day. While understandable from a business perspective, unexpected travel changes could lead to minor charges.
• Potential for Higher On-the-Spot Rates: The website advises booking in advance for “best rates” and guaranteed space, implying that on-the-spot bookings, while possible, might be more expensive or subject to availability limitations, particularly in high-demand areas.
• Insurance Nuances: While insurance is provided, it’s crucial for users to understand that the higher coverage $3,000/€2500 is optional and incurs an extra cost. Also, the $500 standard coverage might not be sufficient for very valuable items. The explicit rule that insurance is only valid for direct payments to LuggageHero and not cash transactions is important to note.
• No Direct Physical Interaction with LuggageHero Staff: Users interact with the staff of the partner business, not LuggageHero employees directly, for drop-off and pick-up. While vetting is in place, any on-site issues would need to be mediated through the partner business, potentially requiring communication with LuggageHero’s customer support.

LuggageHero.com Alternatives

While LuggageHero offers a compelling solution for luggage storage, the market has several other reputable services that provide similar or complementary options.

Exploring these alternatives can help travelers find the best fit for their specific needs, whether it’s pricing, location, or operational model.

• Nannybag: The-gift-project.com Reviews

  • Concept: Similar to LuggageHero, Nannybag partners with local shops, hotels, and restaurants to offer luggage storage. It boasts a very extensive network, often claiming thousands of locations worldwide.
  • Pricing: Typically offers a flat daily rate per bag, which can be advantageous for longer storage periods compared to hourly rates, but potentially less flexible for just a few hours.
  • Coverage: Provides insurance coverage for each bag, often comparable to LuggageHero’s basic coverage.
  • Ease of Use: Features a user-friendly app and website for easy booking and location discovery.
  • Key Differentiator: Known for its vast global reach and consistent flat pricing.

• Bounce:

  • Concept: Another major player in the luggage storage space, Bounce also partners with local businesses to provide secure storage. They emphasize convenience and a global presence.
  • Pricing: Generally offers a flat daily rate, simplifying cost calculation for users.
  • Coverage: Includes a substantial insurance guarantee for each booking, often higher than basic coverage offered by some competitors.
  • Features: Offers 24/7 customer support and often has locations with extended hours, which can be beneficial for travelers with unusual schedules.
  • Key Differentiator: Strong focus on customer support and often has more locations with flexible hours due to its diverse network.

• Radical Storage formerly Bagbnb:

  • Concept: Operates on the “Angels” network, utilizing verified local businesses as storage points. They market themselves on being affordable and widely available.
  • Pricing: Typically offers a very competitive flat daily rate per bag, making it an economical choice for full-day storage.
  • Coverage: Provides a security guarantee for each bag, though the exact coverage amount might vary.
  • Features: Emphasizes quick booking and a simple process, with a wide network across major cities.
  • Key Differentiator: Often positioned as a budget-friendly option with broad availability.

• City-Specific Luggage Lockers/Services:

  • Concept: Many major cities, especially at train stations, bus terminals, and airports, offer traditional coin-operated or automated luggage lockers. Some cities also have dedicated luggage storage offices.
  • Pricing: Can vary widely, often based on locker size and duration. Some might have flat rates, others hourly.
  • Coverage: Varies greatly. some might offer minimal or no insurance, while others might have basic coverage included.
  • Pros: Often very secure especially automated lockers and accessible directly at transport hubs.
  • Cons: Limited availability can fill up quickly, often size restrictions, and typically less flexible in terms of location beyond the immediate transport hub. May require exact change or specific payment methods.

• Hotel Concierge Services:

  • Concept: If you are staying at a hotel, even if you’ve checked out, many hotels will hold your luggage for a few hours for free or a nominal fee.
  • Pricing: Often free for guests, or a small gratuity might be expected.
  • Coverage: Generally no explicit insurance, but items are typically stored in a secure hotel area.
  • Pros: Highly convenient if you’re already staying at a hotel, familiar environment.
  • Cons: Only applicable if you’re a hotel guest or have a previous reservation, and space might be limited during peak times.

When choosing an alternative, consider factors such as: Doublesleeved.co.uk Reviews

• Location Convenience: How close is the storage point to your current or next destination?
• Operating Hours: Do the hours align with your drop-off and pick-up needs?
• Pricing Structure: Is an hourly, daily, or flat rate more economical for your specific duration?
• Insurance Coverage: How much coverage do you need for the value of your items?
• User Reviews: What do other travelers say about their experiences with the service in your target city?

By weighing these factors, travelers can select the luggage storage solution that best suits their journey.

How to Cancel LuggageHero.com Booking

Cancelling a LuggageHero booking is a straightforward process, designed with traveler flexibility in mind.

The platform understands that plans can change unexpectedly, so they offer clear guidelines for cancellations and any associated fees.

To cancel your booking:

1. Access Your Booking Page: You need to log in to your LuggageHero account or use the direct link provided in your booking confirmation email. This page serves as your central hub for managing all your reservations.
2. Navigate to “Booking options”: Once on your booking page, look for an option typically labeled “Booking options” or a similar button associated with your specific reservation.
3. Select “Cancel booking”: Within the “Booking options” menu, you will find the “Cancel booking” selection. Click this to initiate the cancellation process.

Understanding Cancellation Policies and Fees: Take5oilchange.com Reviews

LuggageHero has a tiered cancellation policy:

• Free Cancellation Until Midnight Before Drop-off:

  • If you cancel your booking before midnight on the day prior to your scheduled drop-off date, you will not be charged any fee. This provides ample time to adjust plans without financial penalty.
  • This policy is very traveler-friendly, allowing for changes well in advance.

• Same-Day Cancellations:

  • For bookings cancelled on the same day as your scheduled drop-off, a small fee will be charged.
  • The fee is standardized: €5.00 / $5.00 / £5.00 / DKK30.00 per bag.
  • This fee helps cover the administrative costs and potential lost opportunity for the partner location that was reserved for your bags.

• No-Show Bookings:

  • If you neither drop off your luggage nor cancel your booking a “no-show”, a higher fee will apply.
  • In this scenario, you will be charged a fee equal to a full day of storage per bag for the booking.
  • This policy is in place to compensate the partner location for reserving space that went unused and to discourage last-minute non-appearances without notification.

Important Considerations: Edpnet.be Reviews

• Confirmation: After successfully cancelling, you should receive a cancellation confirmation via email or within your account. It’s always a good practice to retain this confirmation for your records.
• Timeliness: Always cancel as soon as your plans change to avoid unnecessary fees, especially the same-day or no-show charges.
• Payment Method: Refunds if any fees were pre-charged for a free cancellation will be processed back to the original payment method used during booking.

The clear and concise cancellation policy demonstrates LuggageHero’s commitment to transparency, ensuring users know what to expect if their travel plans shift.

LuggageHero.com Pricing

LuggageHero.com employs a flexible and transparent pricing structure designed to cater to various traveler needs, from short layovers to multi-day storage.

The core of their pricing model revolves around hourly, daily, and multi-day rates, with specific costs varying by city and potentially demand.

• Hourly Rate:

  • This is the most flexible option, ideal for travelers who only need to store their bags for a few hours.
  • The website states rates start “from /bag,” but specific currency and exact hourly rates are determined when you search for a location in a particular city.
  • For instance, a quick search often reveals an initial hourly rate e.g., $1.00-$2.00 per hour per bag, with a typical maximum daily cap.
  • The “timer” starts when you drop off your bag, ensuring you only pay for the actual duration of storage.

• Daily Rate: Dainese.com Reviews

  • For needs extending beyond a few hours but within a single 24-hour period, a daily rate typically applies.
  • LuggageHero often implements a maximum daily charge or a daily cap. This means that even if you store your bag for, say, 10 hours, you might only pay the daily maximum, which could be around $10-$15 per bag, depending on the city. This prevents hourly charges from accumulating excessively.
  • This daily cap makes the service more predictable and often more economical for longer single-day storage.

• Multi-day Rate:

  • For storage needs exceeding 24 hours, LuggageHero offers multi-day rates.
  • These rates are essentially consecutive daily rates, often benefiting from the daily cap applied per 24-hour period.
  • If you need to store bags for several days, the total cost would typically be the daily rate multiplied by the number of days.
  • The website mentions “We can store your bags for as long as needed,” indicating no hard limit on duration.

Factors Influencing Price:

• City/Location: Prices can vary significantly based on the cost of living and demand in a particular city. Major tourist hubs like New York, London, or Paris might have slightly higher rates than smaller cities.
• Booking in Advance vs. On-the-Spot: The website explicitly states, “Bookings also qualify for the best available rates. We offer discounted prices for reservations made through our website or app, helping you save money compared to on-the-spot rates.” This encourages pre-booking for optimal pricing.
• Number of Bags: Pricing is generally per bag, so storing multiple items will increase the total cost proportionally.

Additional Costs and Considerations:

• Optional Premium Insurance: While basic $500 coverage is free, upgrading to $3,000/€2500 coverage incurs an additional charge, typically a small flat fee added during the booking process.
• Cancellation Fees: As noted earlier, same-day cancellations and no-shows incur specific fees.
• Cashless System: All payments are processed online via credit card. Shops do not accept cash for LuggageHero bookings. This ensures insurance validity and streamlines transactions.

Example Pricing Scenario Illustrative – actual prices vary:

• Short Stop 2 hours: If the hourly rate is $1.50, cost would be $3.00.
• Full Day 8 hours: If the hourly rate is $1.50 and the daily cap is $10.00, the cost would be $10.00 as $1.50 x 8 = $12.00, which exceeds the cap.
• Weekend Trip 3 days: If the daily cap is $10.00, the cost would be $30.00.

Overall, LuggageHero’s pricing model offers flexibility and generally aims for transparency, allowing users to choose the most cost-effective option for their duration of storage. Adagiowaterfeatures.com Reviews

LuggageHero.com vs. Competitors

When evaluating LuggageHero.com, it’s insightful to compare its offerings against major competitors in the luggage storage market.

While all aim to solve the problem of temporary bag storage, their approaches, pricing models, and service nuances can differ significantly.

• Pricing Structure:

  • LuggageHero: Emphasizes flexible hourly rates with a daily cap. This can be very cost-effective for short durations 1-4 hours as you only pay for actual usage. For longer periods over 6-8 hours, the daily cap kicks in, making it comparable to flat daily rates.
  • Nannybag / Bounce / Radical Storage: These competitors predominantly use a flat daily rate model e.g., $6-$10 per bag per day. This is straightforward for budgeting and often beneficial for full-day or multi-day storage. However, if you only need storage for an hour or two, a flat daily rate might be less economical than LuggageHero’s hourly charge.

• Network Size and Type of Locations:

  • LuggageHero: Boasts over 2000 locations, primarily within vetted businesses hotels, cafes, shops. This distributed network offers widespread availability, often near tourist spots.
  • Competitors Nannybag, Bounce, Radical Storage: Also have extensive networks, often claiming thousands of locations. They too partner with similar types of businesses. The key difference might be the exact geographic spread within specific cities – one service might have more density in a particular neighborhood than another.
• Insurance Coverage: Globalunipath.com Reviews

  • LuggageHero: Provides standard $500 coverage per bag for free, with an option to upgrade to $3,000/€2500. This tiered approach allows users to choose their level of protection.

  • Competitors: Most major services also offer insurance, typically a flat amount per bag e.g., Bounce offers a $10,000 BounceGuarantee, Nannybag offers €1500 coverage. The specific coverage amounts and whether they are automatically included or optional can vary. LuggageHero’s transparency about the free basic coverage and optional upgrade is a clear advantage.

  • LuggageHero: Offers free cancellation until midnight the day before, with a small fee for same-day cancellations and a full day’s charge for no-shows. This balances flexibility with managing partner capacity.

  • Competitors: Policies vary. Some might offer free cancellation up to the last minute, while others might have stricter cut-off times or different fee structures. Always check the specific cancellation policy of any service before booking.

• Customer Support and User Experience: Qualityfoodsonline.com Reviews

  • All major services offer online booking via website and mobile app. The intuitiveness of the interface and ease of finding locations are generally comparable.
  • Customer support availability e.g., 24/7 via chat/phone can differ. Bounce, for instance, highlights its 24/7 support. LuggageHero also provides customer support for booking issues.

• Special Features/Differentiators:

  • LuggageHero: Unique “start the timer” payment model, explicit “no size or weight limitations.”
  • Bounce: Often emphasizes 24/7 locations and a higher insurance guarantee.
  • Nannybag: Known for its vast global presence.
  • Radical Storage: Often positioned as a budget-friendly option.

When to Choose LuggageHero:

• You need storage for just a few hours e.g., 1-5 hours.
• You appreciate the transparent hourly pricing with a daily cap.
• You want flexible insurance options, including a free basic level.
• You prefer a service with a robust app and web platform without mandating an app download.

When to Consider Alternatives:

• You need storage for a full day or multiple days, and a flat daily rate is simpler for your budgeting.
• You require 24/7 access to your luggage, which some Bounce locations might offer.
• You are traveling to a lesser-known city where a competitor might have a denser network.
• You prefer a higher standard insurance coverage automatically included without an upgrade.

Ultimately, the best choice depends on your specific travel itinerary, budget, and priorities for convenience, cost, and security.

It’s often wise to check all major services for locations and prices in your target city before making a decision. Julian-fashion.com Reviews

Frequently Asked Questions

Is LuggageHero legitimate?

Based on looking at the website, LuggageHero appears to be a legitimate service.

It explicitly states operating in numerous cities globally with over a million bags stored and a 4.7-star rating from over 220,000 reviews, indicating a widely used and generally well-regarded service.

How does LuggageHero work?

LuggageHero works by partnering with local businesses like hotels, cafes, and shops that have secure space to store luggage.

Travelers book a spot via the LuggageHero website or app, drop off their bags at the chosen location, start a timer for their booking, and then pick up their luggage when ready, paying based on the duration of storage hourly or daily rate.

How much does LuggageHero cost?

LuggageHero costs vary by city and duration. Renty.ae Reviews

They offer an hourly rate e.g., from $1-$2 per hour, with a daily maximum cap e.g., $10-$15 per bag per day, and multi-day rates are consecutive daily rates.

Booking in advance through the website or app typically secures the best available rates.

Is LuggageHero safe?

Yes, LuggageHero aims for safety.

The website states that all storage locations are “vetted by LuggageHero’s local employee, who performs regular quality checks,” and “Every piece of luggage is stored away from any public access.” Additionally, each booking includes free coverage of up to $500 per bag, with an option to upgrade to $3,000/€2500 premium coverage.

Does LuggageHero have an app?

Yes, LuggageHero has an official mobile app available for both iPhone iOS and Android devices. Wigs.com Reviews

While you can book via their website without downloading anything, the app is suggested for “more comfort.”

Can I book LuggageHero on arrival?

Yes, you can book LuggageHero on arrival using their mobile app or by scanning a QR code if available at a location.

However, LuggageHero recommends booking in advance to guarantee space and qualify for the best available rates, as on-the-spot rates may be higher and availability cannot be guaranteed.

Can I cancel a LuggageHero booking?

Yes, you can cancel a LuggageHero booking.

Cancellations are free of charge if made before midnight on the day prior to your scheduled drop-off.

For same-day cancellations, a fee of €5.00/$5.00/£5.00/DKK30.00 per bag is charged.

No-show bookings incur a fee equal to a full day of storage per bag.

Does LuggageHero have size restrictions?

No, LuggageHero explicitly states that there are “No size or weight limitations” for the luggage you store.

This is a significant advantage for travelers with oversized bags or multiple items.

Is my luggage insured with LuggageHero?

Yes, your luggage is insured with LuggageHero.

Each piece of luggage is covered free of charge for up to $500. There is also an optional premium insurance available for an additional fee that covers bags for up to $3,000/€2500 while being stored.

Do I need to pay cash at the LuggageHero location?

No, you do not need to pay cash at the LuggageHero location.

All payments are processed online via credit card directly to LuggageHero.

The website explicitly states, “The shops do not receive cash when using LuggageHero.” This also ensures your insurance coverage is valid.

What types of businesses are LuggageHero locations?

LuggageHero locations are primarily existing businesses such as retail outlets, hotels, cafes, and more.

These are vetted by LuggageHero’s local employees and perform regular quality checks to ensure suitability for storage.

How do I find LuggageHero locations near me?

You can find LuggageHero locations near you by using the search function on their website or mobile app.

You can search by city, address, or postal code to find available storage spots in your desired area.

Can I modify my LuggageHero booking?

While the website mentions that the “number of bags can be modified on the day of your arrival,” it generally encourages booking in advance for guaranteed space.

For other modifications like dates or times, it’s best to cancel and rebook if within the free cancellation window, or contact customer support.

What if a LuggageHero location is closed when I need to pick up my bag?

Since LuggageHero locations are existing businesses, their operating hours apply.

It is crucial to check the opening hours of your chosen location before booking to ensure they align with your drop-off and pick-up needs.

If a location is unexpectedly closed, you would need to contact LuggageHero customer support.

How is LuggageHero different from traditional lockers?

LuggageHero differs from traditional lockers by using existing businesses as storage points, offering more flexible locations and often no size/weight restrictions.

Traditional lockers are often fixed in specific transport hubs, may have size limits, and typically require cash or specific payment methods.

How do I check in and out of a LuggageHero location?

After booking online, you typically receive a link via email or within the app. When you arrive at the shop, you use this link to “check yourself in” and “start the timer” for your booking.

The process is designed to be self-service using your phone.

Can I store items other than luggage, like sports equipment?

Yes, since LuggageHero states “No size or weight limitations,” it implies that you can store various items, including sports equipment, as long as the partner location can reasonably accommodate them.

It’s always a good idea to confirm with the specific location if you have unusually large items.

What happens if I am late to pick up my luggage?

LuggageHero’s pricing is based on a timer that starts when you drop off your bag.

If you are late for your scheduled pick-up, the hourly charges will continue to accrue up to the daily maximum, ensuring you pay for the actual duration your bag was stored.

Is LuggageHero available in my city?

LuggageHero operates in many major cities worldwide.

To check if it’s available in your specific city, visit their website or app and use the search function to input your city name.

What is the maximum insurance coverage offered by LuggageHero?

The maximum insurance coverage offered by LuggageHero is $3,000 or €2500 per bag, which is available as an optional “premium insurance” that can be added during the booking process.

All bookings include a free standard coverage of $500 per bag.