Matthisbernard.com Reviews

Based on looking at the website, Matthisbernard.com appears to be an online retailer specializing in modern, stylish mechanical watches.

The site showcases various collections, primarily the “SPACE GRAVITY” series, emphasizing precision, design, and timeless aesthetics.

While the website highlights positive Trustpilot reviews and boasts “over 10,345 satisfied customers,” it’s crucial for any discerning consumer to delve deeper beyond initial impressions to understand the full scope of their offerings, customer service, and overall value proposition.

As we explore the details, we’ll weigh the advertised benefits against practical considerations for making a well-informed decision.

The concept of timekeeping itself is fundamentally permissible and even encouraged in our tradition, as it helps us manage our affairs, fulfill our prayers, and be productive.

A well-crafted watch can serve as a practical tool and a form of permissible adornment.

However, the pursuit of excessive luxury, extravagance, or using such items primarily for status symbols rather than practical utility should be approached with mindfulness.

Our focus should always be on moderation and appreciating the craftsmanship and function without letting material possessions dominate our intentions or lead to heedless spending.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Matthisbernard.com Review & First Look

Upon an initial review of Matthisbernard.com, the website presents a clean, modern, and aesthetically pleasing interface.

The focus is clearly on high-quality product imagery and a streamlined user experience.

The site immediately highlights a “7 JAHRE MATTHIS BERNARD” anniversary sale, offering up to 35% off all watches, which is a strong immediate hook for potential buyers.

Website Aesthetics and User Interface

The website’s design leans towards minimalist sophistication, utilizing large, crisp product photos that showcase the watches effectively.

Navigation is intuitive, with clear menus for “UHREN” Watches, “MB SELECT,” “NEWS & BLOG,” and “ÜBER UNS” About Us. The inclusion of a language selector Deutsch and currency options EUR suggests a primary focus on the European market, particularly Germany, given the German text. Sunweb.se Reviews

The mobile responsiveness is excellent, ensuring a consistent experience across devices.

Initial Product Impressions and Collections

The primary product line featured is the “SPACE GRAVITY” collection, which includes various models like the “SG-I: BRILLANCE,” “VII – MONTALIER,” and “IX – OPAL FROST.” The website emphasizes key features such as sapphire glass, stainless steel construction, and mechanical movements.

While the aesthetics are contemporary and appealing, the detailed specifications for each watch are somewhat sparse on the main product listing pages, requiring deeper clicks to ascertain full technical details.

Many items, particularly from the “ZG Kollektion,” are marked “Ausverkauft” Sold Out or “Limited Edition,” which can create a sense of exclusivity but also potential frustration for customers interested in specific models.

Trust Signals and Social Proof

Matthisbernard.com prominently displays a “Hervorragend – 4,5 von 5 Sterne Trustpilot” rating and mentions “Über 10.345 zufriedene Kunden.” This immediately provides a strong layer of social proof. Countyelec.co.uk Reviews

Testimonials from individuals like “DJ Phaphane” and “Jeyz – Musiker” are integrated, lending a personal touch and endorsing the product’s style and quality.

However, as with any online review, it’s always advisable to check the Trustpilot profile directly for a broader and more current view of customer experiences.

Matthisbernard.com Features

Matthisbernard.com offers several features designed to enhance the customer experience and highlight the perceived value of their watches.

These features span from product design philosophies to after-sales support.

Design Philosophy and Craftsmanship

The brand emphasizes a blend of “Timeless aesthetics & Craftsmanship” and “Precision meets personality.” They state that Matthis Bernard watches are “created for you” and embody “Stil. Präzision. Design. Trenogmat.no Reviews

Ein Moment, der bleibt.” This narrative positions their watches as more than just time-telling devices but as statements of individuality and enduring quality.

The focus on mechanical movements, sapphire glass, and stainless steel reinforces a commitment to traditional watchmaking elements combined with modern design.

• Sapphire Glass: Known for its extreme scratch resistance, making the watch face highly durable.
• Stainless Steel: Provides robustness and a sleek finish for the watch case and bracelet.
• Mechanical Movement: Appeals to enthusiasts who appreciate traditional horology over quartz movements, signifying intricate internal mechanisms.

Customer Engagement and Marketing

Matthisbernard.com actively engages potential customers through various channels.

They encourage newsletter sign-ups by offering a “10% RABATT” 10% discount for exclusive offers, pre-order access, and event invitations.

This strategy aims to build a community and retain customer interest. Myswooop.de Reviews

• Newsletter Perks:
  • Exclusive Offers
  • Pre-Order Access
  • Event Invitations
• Social Media Presence: The website highlights an Instagram presence with “54.000 sind schon dabei,” encouraging users to follow for “Trends, Drops & Looks.” This is a common and effective digital marketing strategy to showcase products in a lifestyle context and build brand loyalty.

After-Sales Support and Shipping

The website clearly outlines its commitment to customer satisfaction through several key support pillars:

• Worldwide Shipping: “WELTWEITER VERSAND” ensures that customers globally can receive their orders.
• Fast Delivery: “SCHNELLE LIEFERUNG” promises dispatch within 48 hours, which is competitive for online retail.
• Customer Service: “KUNDENSERVICE” is available Monday to Friday to answer questions, indicating dedicated support hours.
• Secure Payment: “SICHERE ZAHLUNG” reassures customers that their payment data is processed securely, a crucial factor for online transactions.

Matthisbernard.com Pros & Cons

Every online shopping experience comes with its ups and downs.

Based on the website’s presentation and commonly observed patterns in e-commerce, here’s a balanced look at the potential advantages and disadvantages of Matthisbernard.com.

Pros

Matthisbernard.com showcases several appealing aspects that could attract potential customers:

• Aesthetically Pleasing Design: The website itself is well-designed, modern, and easy to navigate, creating a premium feel. High-quality product photography is a significant plus.
• Clear Value Proposition: The emphasis on “Precision meets personality,” sapphire glass, stainless steel, and mechanical movements clearly communicates the brand’s focus on quality materials and traditional watchmaking.
• Strong Social Proof: The prominent display of a 4.5/5-star Trustpilot rating and testimonials from influencers “DJ Phaphane,” “Jeyz – Musiker” immediately builds credibility and trust. Mentioning “over 10,345 satisfied customers” reinforces this.
• Attractive Promotions: The “7 JAHRE MATTHIS BERNARD” anniversary sale offering up to 35% off, combined with a 10% newsletter sign-up discount, provides significant incentives for purchase.
• Customer-Centric Information: Clear sections for “NEWS & BLOG,” “ÜBER UNS,” and “FAQ” provide transparency and additional brand information, which is helpful for customer decision-making. Policies like “Wiederrufsbelehrung” Right of Withdrawal, “Datenschutz” Data Protection, and “Impressum” are readily available, indicating compliance and professionalism.
• Global Shipping and Fast Delivery: “WELTWEITER VERSAND” and “Blitzschneller Versand innerhalb von 48 Stunden” are strong logistical advantages, catering to a broad international audience and ensuring quick order fulfillment.

Cons

Despite its strengths, there are areas where Matthisbernard.com might present challenges or raise questions: Vapeaah.com Reviews

• Limited Product Availability: A significant number of watches, particularly from the “ZG Kollektion,” are marked “Ausverkauft” Sold Out. While this might create a sense of exclusivity or high demand, it can frustrate customers looking for specific models and imply a lack of consistent stock. For example, several “ZG” models ZG FROSTED, ZG TITAN, ZG SAINT TROPEZ, ZG OSIRIS, ZG NEW YORK, ZG SUPERLATIVE, ZG WIMBELDON, ZG MYKONOS, ZG DUBAI, ZG ARCTIC are all listed as “Ausverkauft – Limited Edition.” This indicates that if you fall in love with a specific sold-out design, you might be out of luck.
• Price Point vs. Brand Recognition: While the watches appear well-crafted, their regular prices often hover around €499 EUR, even with discounts bringing them down to €289-€375 EUR. For a relatively newer brand 7 years old, as per their anniversary, this price point places them in competition with established microbrands and even some entry-level offerings from more recognized brands. The value proposition needs to be thoroughly assessed by comparing detailed specifications and independent reviews.
• Specific Movement Details: While they mention “Mechanik in ihrer schönsten Form” and “präzisem Automatikuhrwerk,” the specific movement caliber e.g., Miyota, Seiko, Sellita, or proprietary isn’t always immediately apparent on product pages. This information is crucial for watch enthusiasts who value transparency regarding the heart of the watch.
• Limited Independent Reviews beyond Trustpilot: While Trustpilot is a good start, a comprehensive review often requires consulting multiple independent sources e.g., watch forums, YouTube reviews, dedicated watch blogs. Without a broader array of independent reviews, it’s harder to gauge long-term reliability and customer service experiences beyond the curated testimonials.
• Customer Service Hours: While “Montag bis Freitag” Monday to Friday support is good, 24/7 or weekend support is becoming increasingly common for e-commerce, especially for an international customer base.
• Potential for Impulse Buys due to Scarcity Marketing: The frequent “Ausverkauft” labels and “Limited Edition” tags, while creating desire, can also push consumers to make quick decisions without thorough research, fearing they’ll miss out. This is a common marketing tactic that should be approached with caution.

Matthisbernard.com Alternatives

This ensures you find the best fit for your preferences, budget, and values.

Exploring Reputable Microbrands

The microbrand watch segment has boomed in recent years, offering excellent value, unique designs, and passionate craftsmanship often at competitive price points.

Many microbrands share a similar aesthetic and focus on mechanical movements as Matthis Bernard.

• Baltic Watches: A French microbrand known for vintage-inspired designs, excellent finishing, and reliable movements. They offer a range of mechanical watches, including dress watches, chronographs, and dive watches, often praised for their aesthetic and build quality. Prices can range from €400 to €800+.
• Seiko 5 Sports, Presage: While a larger brand, Seiko offers fantastic value in its entry-level mechanical watches, particularly the Seiko 5 Sports line and the more refined Presage collection. They are known for their reliable in-house movements and diverse designs. Prices vary widely, but many compelling mechanical options are available under €500.
• Orient Watch: Another Japanese brand, Orient is highly respected for its in-house mechanical movements and classic designs, often at very accessible price points. Models like the Bambino are popular for their elegant, understated appeal. You can find excellent mechanical watches from €150 to €400.
• Dan Henry: Known for their vintage-inspired chronographs and dive watches, Dan Henry offers mechanical and meca-quartz options with strong retro appeal and solid build quality. Their designs are often unique and highly sought after. Prices typically range from €200 to €600.
• Nodus Watches: An American microbrand focusing on robust, well-engineered tool watches, primarily divers, with excellent finishing and regulated movements. While their aesthetic might be more rugged than Matthis Bernard, they represent exceptional quality in the microbrand space. Prices typically start around €500.

Considerations for Choosing an Alternative

When looking at alternatives, consider the following aspects:

• Movement Type and Origin: Do you prefer Japanese Miyota, Seiko or Swiss ETA, Sellita mechanical movements? Some brands are more transparent about their movement sources.
• Design Language: Are you looking for a minimalist, vintage, modern, or tool-watch aesthetic?
• Materials: What grade of stainless steel, type of crystal sapphire, mineral, and strap materials leather, rubber, metal bracelet are important to you?
• Water Resistance: If you plan to use the watch in wet environments, check its water resistance rating e.g., 5 ATM, 10 ATM, 20 ATM.
• Warranty and Customer Service: Research the brand’s reputation for after-sales support and warranty coverage.
• Independent Reviews: Look beyond brand-curated testimonials. Seek out reviews on dedicated watch forums e.g., Watchuseek, r/Watches on Reddit, YouTube channels specializing in watch reviews, and independent watch blogs to get unbiased opinions and long-term user experiences.

By researching these alternatives, you can make a more informed decision and potentially find a watch that perfectly aligns with your expectations for quality, design, and value. Polycarbonatexpress.co.uk Reviews

Matthisbernard.com Pricing

Understanding the pricing structure of Matthisbernard.com is crucial for assessing the value proposition of their watches.

The website prominently displays both regular prices and discounted offer prices, especially during their anniversary sale.

Current Pricing Overview

As seen on the homepage, Matthisbernard.com primarily sells watches in the €289 EUR to €499 EUR range. The “SPACE GRAVITY” collection, which seems to be their flagship line, has several models with current discounts:

• SPACE GRAVITY IX – OPAL FROST:
  • Offer: €375,00 EUR
  • Regular Price: €499,00 EUR
  • Savings: €124,00 EUR
• SPACE GRAVITY VII – MONTALIER:
• SPACE GRAVITY II: LUCENT:
  • Offer: €289,00 EUR
  • Savings: €210,00 EUR
• SPACE GRAVITY VI: RADIANCE:
  • Offer: €299,00 EUR
  • Savings: €200,00 EUR
• SPACE GRAVITY VIII – PULSE:
• SPACE GRAVITY SG-CIII: IGNITION:

Some models, like the “SPACE GRAVITY SG-I: BRILLANCE” and “SPACE GRAVITY SG-CI – TITAN ROUGE,” are listed at their regular price of €499,00 EUR, but some are also marked “Ausverkauft” Sold Out. The older “ZG Kollektion” models were priced around €299,00 EUR but are almost entirely sold out, indicating they were perhaps limited editions.

Pricing Strategy and Value Perception

Matthisbernard.com employs a common e-commerce pricing strategy of presenting a higher “regular price” alongside a significant “offer price.” This creates a perception of a good deal, especially during sales events like their anniversary. Localarchitectsdirect.co.uk Reviews

• Anchor Pricing: By showing the original €499 EUR price, even when consistently discounted, it anchors the perceived value higher.
• Discount Depth: Discounts range from €124 to €210, translating to roughly 25% to 42% off the regular price, which is substantial.
• Target Market: The pricing suggests Matthis Bernard targets the mid-range mechanical watch market, appealing to consumers looking for stylish, well-built watches without venturing into luxury brand territory.

Considerations for Purchase

When evaluating these prices, consider:

• Long-Term Value: While the watches look good, the long-term serviceability and potential for resale value should be considered, as this can differ significantly from established brands.
• Movement Specifics: The website mentions “mechanical movement” and “automatic movement” but doesn’t always specify the exact caliber on the main product pages. The type of movement e.g., Japanese Miyota 8000 series, Seiko NH35, or higher-end Swiss movements can significantly influence the perceived value for watch enthusiasts. A common, reliable workhorse movement like a Miyota 8215 or NH35 can be found in watches ranging from €150 to €500.
• Materials: The use of sapphire glass and stainless steel is good, but details on the grade of steel e.g., 316L surgical grade or specific anti-reflective coatings on the sapphire would add further transparency and justify the price point.

Overall, Matthisbernard.com’s pricing strategy aims to make their watches appear accessible and high-value, especially during sales.

However, thorough research into the specific watch components and comparing them with similarly priced alternatives is always recommended.

How to Cancel Matthisbernard.com Subscription

Based on the information available on the Matthisbernard.com website, particularly the homepage and common e-commerce practices, it does not appear that Matthisbernard.com offers a subscription service for watches themselves.

Their business model is direct sales of individual watch products. Totalbyggeraadgivning.dk Reviews

The only “subscription” related content found on the website is for their newsletter. This is a common marketing tool, not a recurring product or service subscription that involves regular payments.

Cancelling the Matthis Bernard Newsletter

If you have signed up for the Matthis Bernard newsletter and wish to unsubscribe, the process is typically straightforward and standard across most online platforms:

1. Locate the “Unsubscribe” Link: Open any email you have received from Matthis Bernard e.g., promotional emails, order confirmations.
2. Scroll to the Bottom: At the very bottom of the email, you should find a small link, often labeled “Unsubscribe,” “Abmelden,” “Manage Preferences,” or similar.
3. Click the Link: Clicking this link will usually take you to a webpage where you can confirm your unsubscription. Sometimes, it’s a one-click process directly from the email.
4. Confirm Unsubscription if prompted: The webpage might ask you to confirm your decision or provide a reason for unsubscribing. Complete any necessary steps.

Once you have completed these steps, you should no longer receive marketing emails from Matthisbernard.com.

No Recurring Payments or Product Subscriptions

It’s important to reiterate that Matthisbernard.com is an online retailer selling physical products watches. They do not offer:

• Monthly Watch Boxes/Subscriptions: Services where you receive a new watch or accessories regularly.
• Membership Fees: Recurring charges for access to exclusive content or discounts beyond the initial newsletter sign-up benefit.
• Installment Plans Requiring Ongoing Management: While they might offer payment solutions through third-party providers like Klarna or PayPal Pay Later, though not explicitly stated on the provided text, these are common, these are typically managed via those third-party services, not directly by Matthis Bernard as a “subscription.”

Therefore, if you have purchased a watch from Matthisbernard.com, there is no “subscription” to cancel related to that purchase. Your interaction is a one-time transaction. Imagineeducation.ai Reviews

If you have concerns about an order or payment, you would refer to their return policy “Wiederrufsbelehrung” or contact their customer service directly.

How to Cancel Matthisbernard.com Free Trial

Based on the available content from Matthisbernard.com’s homepage, there is no indication of a “free trial” being offered for any product or service. Matthisbernard.com is a direct-to-consumer online retailer selling physical watches, not a service that typically offers free trials like streaming platforms, software, or subscription boxes.

Therefore, there is no specific process or link on Matthisbernard.com to “cancel a free trial” because such an offering does not exist on their platform as per the provided text.

Common Misconceptions About “Free Trials”

It’s important to clarify what a “free trial” usually entails and why it doesn’t apply here:

• Software/Service Trials: Typically, a free trial allows access to a premium digital service e.g., productivity software, fitness app, streaming service for a limited period without charge, after which it converts to a paid subscription if not canceled. Matthisbernard.com does not offer such a service.
• Subscription Box Trials: Some companies offer a discounted or free first box for a subscription service e.g., beauty boxes, meal kits, but this is not applicable to a single-purchase physical product like a watch.

What You Might Be Looking For Instead

If you are looking for information regarding: Leestafford.com Reviews

• Returning a Watch After Purchase: You would need to refer to their “Wiederrufsbelehrung” Right of Withdrawal or return policy. This outlines the conditions and procedures for returning a product after you’ve bought it, often within a specific timeframe e.g., 14 days, 30 days if you are not satisfied.
• Canceling a Newsletter Subscription: As mentioned in the previous section, if you signed up for their email newsletter, you can easily unsubscribe via the link at the bottom of any email from them.

In summary, since Matthisbernard.com does not offer a free trial, there’s no cancellation process associated with it.

Your interactions would revolve around product purchase, returns, or newsletter management.

Matthisbernard.com vs. Competitors

When evaluating Matthisbernard.com, it’s beneficial to compare it against direct and indirect competitors in the watch market.

This helps in understanding its position, value proposition, and unique selling points.

Direct Competitors: Microbrands and Fashion Watch Brands

Matthisbernard.com falls into a category that often competes with both established microbrands and fashion-forward watch brands. Aercar.com Reviews

• Daniel Wellington, MVMT, Filippo Loreti: These brands gained popularity through strong online marketing, minimalist designs, and accessible price points.
  • Matthis Bernard vs. Fashion Brands: Matthis Bernard appears to position itself a step above many fashion brands by emphasizing mechanical movements, sapphire glass, and stainless steel, suggesting a focus on traditional watchmaking elements often lacking in quartz-driven fashion watches. Their price point often €289-€499 is generally higher than most fashion brands often €100-€250 but lower than mid-tier luxury.
  • Advantage Matthis Bernard: If the mechanical movements are reliable and well-implemented, Matthis Bernard offers a more “authentic” watch experience than quartz-only fashion brands, appealing to those who appreciate horological craftsmanship.
• Smaller Microbrands e.g., Sternglas, Vario, Studio Underd0g: These brands often specialize in unique designs, quality components, and direct-to-consumer sales.
  • Matthis Bernard vs. Microbrands: This is where the competition gets tighter. Many microbrands offer similar specs sapphire, mechanical movements, 316L steel within the €300-€700 range.
  • Key Differentiators:
    • Movement Transparency: Reputable microbrands often explicitly state the exact movement e.g., Miyota 9015, Sellita SW200, Seiko NH35 used, which Matthis Bernard does not always do explicitly on its main product pages. This transparency builds trust among watch enthusiasts.
    • Design Uniqueness: While Matthis Bernard has a distinct aesthetic, some microbrands offer more niche or groundbreaking designs that stand out.
    • Community Engagement: Many microbrands foster strong communities and engage directly with customers through social media and forums, providing a more personalized experience.
    • After-Sales Support: While Matthis Bernard promises customer service, some microbrands are lauded for their exceptional and direct post-purchase support.

Indirect Competitors: Entry-Level Traditional Brands

Traditional watch brands, even at their entry-level, can compete for the same customer budget.

• Seiko, Orient, Citizen Mechanical Lines: These Japanese giants offer mechanical watches with proven reliability, in-house movements, and established reputations.
  • Matthis Bernard vs. Seiko/Orient:
    • Price: Many Seiko 5 Sports or Orient Bambino models can be found in the €150-€300 range, potentially undercutting Matthis Bernard’s sale prices while offering robust and well-regarded in-house mechanical movements.
    • Brand Recognition & History: Seiko and Orient have decades of horological history and established service networks. Matthis Bernard, at 7 years, is relatively new.
    • Resale Value: Watches from established brands generally hold their value better or are easier to resell than those from newer microbrands.
  • Advantage Matthis Bernard: Their design aesthetic might be more contemporary or align better with specific modern tastes than some of the more classic offerings from Seiko or Orient. The marketing and presentation on Matthisbernard.com might also appeal more to a younger, design-conscious demographic.

Conclusion on Competition

Matthisbernard.com carved a niche by focusing on modern, stylish mechanical watches with quality materials at a mid-range price point.

Their direct competition comes from a crowded microbrand market, where transparency about components and a strong community presence can be key differentiators.

Indirectly, they face competition from established brands offering excellent value in their mechanical lines. For consumers, the choice often comes down to:

• Prioritizing Design & Modern Aesthetics: Matthis Bernard could be a strong contender.
• Prioritizing Proven Reliability & Brand Heritage: Seiko, Orient, or other established brands might be preferred.
• Seeking Unique Designs & Community Engagement: Many dedicated microbrands excel here.

Ultimately, the best choice depends on individual priorities and what aspect of a watch purchase design, technical specs, brand history, price is most important to the buyer. Myhappyfamily.in Reviews

Customer Support and Service Review

The effectiveness of customer support is a critical component of any online retail experience.

Matthisbernard.com outlines its commitment to customer service, but a deeper look at what is available and potential areas for consideration is warranted.

Stated Customer Service Availability

Matthisbernard.com explicitly states: “KUNDENSERVICE Wir sind von Montag bis Freitag für Sie da und beantworten gerne Ihre Fragen.” Customer Service: We are here for you Monday to Friday and are happy to answer your questions.

This indicates:

• Dedicated Support Hours: Support is available during standard business weekdays.
• Direct Communication: They are open to answering questions, implying channels like email or a contact form.

The inclusion of an “FAQ” section is also a proactive step to address common queries without direct interaction. Bare-cards.co.uk Reviews

Areas for Positive Customer Experience

• Clear Policies: The presence of links to “AGB” General Terms and Conditions, “Wiederrufsbelehrung” Right of Withdrawal/Return Policy, “Datenschutz” Data Protection, and “Impressum” Legal Notice/Imprint indicates transparency. This allows customers to easily find information on their rights, privacy, and the company’s legal details, reducing the need for direct support for basic queries.
• Email Newsletter for Updates: The newsletter signup is not just for marketing but also implies a channel for direct communication and updates, potentially including service announcements or problem resolution.
• Social Proof and Testimonials: The positive Trustpilot score 4.5/5 stars and testimonials mentioning satisfaction with the product suggest that, for many customers, the overall experience, including receiving the product as expected, has been positive. While not directly about customer service interaction, it points to general customer contentment.

Potential Areas for Improvement or Consideration

• No Live Chat or Phone Number: The provided text does not explicitly mention a live chat feature or a direct phone number for immediate assistance. For urgent queries or complex issues, phone support or instant chat can significantly enhance customer satisfaction. Many modern e-commerce sites offer these for quick resolutions.
• Weekend Support: As an online retailer operating globally, customers may shop or encounter issues outside of Monday-Friday business hours. The lack of weekend support might lead to delays in resolving urgent matters.
• Specific Response Times: While they state they “answer gladly,” there’s no explicit promise of a specific response time e.g., within 24-48 hours. Setting expectations for response times can improve customer patience and perception.
• Multi-Language Support Beyond German: While the website is primarily in German with an English toggle, it’s not clear if customer service is available in multiple languages beyond German and English, which could be a factor for their “WELTWEITER VERSAND” worldwide shipping promise.
• Review of Actual Service Performance: While the Trustpilot score is good, specific reviews related to the responsiveness and effectiveness of their customer service in handling problems e.g., warranty claims, damaged goods, shipping issues would provide a more complete picture. It’s advisable for potential customers to check independent reviews specifically mentioning service interactions.

In conclusion, Matthisbernard.com offers standard customer support channels for an online business, emphasizing clear policies and weekday availability.

For most common inquiries, this should be sufficient.

However, for those seeking immediate, 24/7, or multi-channel support, there might be areas where the service could be further enhanced.

Returns, Warranty, and After-Sales Policy

Understanding the return policy, warranty terms, and overall after-sales support is crucial for any online purchase, especially for items like watches.

Matthisbernard.com provides links to key legal documents that govern these aspects. Bookhound.co.uk Reviews

Right of Withdrawal Wiederrufsbelehrung

Matthisbernard.com clearly links to its “Wiederrufsbelehrung,” which is the German legal term for the right of withdrawal or return policy.

In Germany and the EU, consumers generally have a 14-day cooling-off period to return online purchases without giving a reason.

While the provided text doesn’t detail the specifics, a standard “Wiederrufsbelehrung” would typically cover:

• Withdrawal Period: The exact number of days usually 14 days from receipt of goods within which a customer can declare their intention to return the product.
• Procedure: How to initiate a return e.g., via email, a specific form.
• Return Shipping Costs: Who bears the cost of return shipping often the customer, unless the item is faulty.
• Condition of Goods: Requirements for the condition of the returned item e.g., unworn, in original packaging.
• Refund Process: How and when the refund will be processed e.g., within 14 days of receiving the returned goods.

Key Takeaway: Always read the full “Wiederrufsbelehrung” linked on their site before purchasing to understand your rights and obligations if you need to return a watch.

Warranty Policy

While a specific “Warranty” link isn’t explicitly listed in the provided homepage text beyond the general terms AGB, a reputable watch seller should offer a warranty against manufacturing defects. Arturelights.com Reviews

• Implied Warranty: In the EU, there’s a legal 2-year warranty for new goods covering defects existing at the time of delivery. This means if a watch fails due to a manufacturing fault within this period, the seller is generally obligated to repair or replace it.
• Brand Specific Warranty: Many watch brands offer their own extended warranties e.g., 1-2 years. This would likely be covered under their “AGB” General Terms and Conditions or a dedicated section on their website.
• What a Watch Warranty Typically Covers:
  • Manufacturing defects in the movement.
  • Issues with the case, crystal, or dial if related to manufacturing.
• What is Typically NOT Covered:
  • Normal wear and tear e.g., scratches.
  • Damage from misuse, accidents, or improper handling.
  • Damage from water ingress if the watch was used beyond its water resistance rating.
  • Battery replacement for quartz watches though Matthis Bernard sells mechanical.
  • Strap or bracelet damage.

Recommendation: Before purchasing, locate and thoroughly read the “AGB” or any specific warranty information to understand the terms, duration, and what is covered and not covered for their watches.

After-Sales Support Beyond Returns/Warranty

• Repairs and Servicing: For mechanical watches, regular servicing every 3-5 years is recommended to maintain accuracy and longevity. It’s unclear from the provided text whether Matthis Bernard offers in-house servicing, partners with service centers, or if customers are expected to find their own watchmakers for out-of-warranty repairs and routine maintenance. This is a crucial consideration for mechanical watch owners.
• Parts Availability: For long-term ownership, the availability of spare parts e.g., crystals, crowns, movement parts is important. This information is rarely found on initial product pages but can be a long-term factor.
• Customer Service Channel: As noted previously, their customer service is available Monday-Friday. This is the primary channel for any post-purchase inquiries, including warranty claims or repair questions.

In essence, Matthisbernard.com provides the legally required basic framework for returns, but buyers should dig deeper into their full terms and conditions to understand the extent of their warranty and long-term service support for mechanical watches.

Frequently Asked Questions

What is Matthisbernard.com?

Matthisbernard.com is an online retailer specializing in modern and stylish mechanical watches, primarily featuring their “SPACE GRAVITY” collection. They operate as a direct-to-consumer brand.

Is Matthisbernard.com a legitimate website?

Yes, based on the presence of clear legal information Impressum, AGB, Datenschutz, a Trustpilot rating of 4.5/5 stars, and publicly displayed testimonials, Matthisbernard.com appears to be a legitimate online watch retailer.

What kind of watches does Matthisbernard.com sell?

Matthisbernard.com primarily sells mechanical watches, emphasizing sapphire glass, stainless steel construction, and elegant designs.

Their main collection featured is the “SPACE GRAVITY” series.

What is the price range of Matthisbernard.com watches?

Matthisbernard.com watches typically range from €289 EUR to €499 EUR, often featuring significant discounts from a higher “regular price,” especially during sales events.

Does Matthisbernard.com offer discounts or sales?

Yes, Matthisbernard.com frequently offers discounts, as seen with their “7 JAHRE MATTHIS BERNARD” anniversary sale, which offers up to 35% off.

They also offer a 10% discount for newsletter sign-ups.

What are the main features of Matthisbernard.com watches?

Key features highlighted include sapphire glass for scratch resistance, stainless steel construction, and mechanical automatic movements.

They focus on precision, style, and timeless aesthetics.

Does Matthisbernard.com ship internationally?

Yes, Matthisbernard.com explicitly states “WELTWEITER VERSAND” worldwide shipping on their website.

How fast is Matthisbernard.com’s shipping?

Matthisbernard.com promises “Blitzschneller Versand innerhalb von 48 Stunden” lightning-fast shipping within 48 hours, indicating quick dispatch of orders.

What is Matthisbernard.com’s return policy?

Matthisbernard.com has a “Wiederrufsbelehrung” Right of Withdrawal/Return Policy in place.

Customers typically have a 14-day period to return items after receipt, though specific conditions should be checked in their full terms.

How can I contact Matthisbernard.com customer service?

Matthisbernard.com states that their customer service is available from Monday to Friday to answer questions.

They likely offer contact via email or a contact form, though no direct phone number or live chat is explicitly mentioned on the homepage.

Are Matthisbernard.com watches covered by a warranty?

While not explicitly detailed on the homepage, as a reputable seller, Matthisbernard.com would be expected to offer a warranty, likely covered under their “AGB” General Terms and Conditions against manufacturing defects, consistent with EU consumer protection laws typically 2 years.

Does Matthisbernard.com offer a free trial?

No, Matthisbernard.com does not offer a free trial for any of its products or services.

They are a direct-to-consumer retailer of physical watches.

How do I cancel a Matthisbernard.com subscription?

Matthisbernard.com does not offer product subscriptions.

The only “subscription” available is for their newsletter, which can be canceled by clicking the “unsubscribe” link at the bottom of any email from them.

What payment methods does Matthisbernard.com accept?

The website states “SICHERE ZAHLUNG” secure payment, implying they accept standard secure online payment methods, though specific providers like credit cards, PayPal, Klarna are not explicitly listed on the provided homepage text.

Are Matthisbernard.com watches suitable for everyday wear?

Based on their emphasis on stainless steel and sapphire glass, Matthisbernard.com watches are designed to be durable and suitable for everyday wear, offering resistance to scratches on the crystal.

What is the “SPACE GRAVITY” collection?

The “SPACE GRAVITY” collection is Matthisbernard.com’s flagship line of mechanical watches, known for its distinctive modern design, quality materials, and automatic movements.

Are Matthisbernard.com watches “Swiss Made” or “Japanese Made”?

The provided website text mentions “präzisem Automatikuhrwerk” precise automatic movement but does not explicitly state the origin of their movements e.g., Swiss, Japanese, Chinese. This information would typically be found on detailed product pages or in their specifications.

How long has Matthisbernard.com been in business?

The website mentions “7 JAHRE MATTHIS BERNARD” 7 years of Matthis Bernard, indicating they have been in operation for seven years as of their anniversary celebration.

Do Matthisbernard.com watches come with a box?

While not explicitly stated, it is standard practice for watch retailers to ship watches in a branded box.

The high-quality presentation on the website suggests they would come in appropriate packaging.

Where can I find independent reviews of Matthisbernard.com?

Beyond the Trustpilot rating displayed on their site, you would typically look for independent reviews on general consumer review sites, watch enthusiast forums e.g., Watchuseek, watch blogs, or YouTube channels that review microbrands or independent watch companies.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Matthisbernard.com Reviews Latest Discussions & Reviews: