MetaSurvey Complaints & Common Issues

While MetaSurvey generally gets a lot of love, no tool is perfect, and users sometimes run into a few snags or have areas they wish were better. Based on common feedback, here are some complaints and issues that occasionally pop up:

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• Limited Branding Customization: This is probably the most frequently mentioned concern. While MetaSurvey offers themes and lets you upload your logo, some users feel the options for deeper branding are a bit limited. Specifically, some have noted that the custom logo might appear quite small on desktop versions, and the overall layout flexibility for custom themes could be improved. If you have a very strict brand guide and need pixel-perfect control over every element, you might find it a bit restrictive.
• Flexibility in Questionnaire Design: A few users have expressed a desire for more robust flexibility in how questions are designed, particularly regarding field length restrictions for text inputs. If you need to include very long explanations or capture extensive free-form answers in a structured way, you might hit some limitations.
• Additional Costs for Advanced Features (on Lifetime Deals): For those who jumped on a lifetime deal, there’s been some discussion about certain new updates or advanced features requiring an additional subscription or upgrade. While this is a common practice for software that continues to evolve, it can sometimes be a letdown if you expected all future enhancements to be part of your initial one-time purchase.
• Specific “Tinder-like” Swipe Limitations: One user pointed out that the “Tinder-like” swipe feature is more of a “yes/no” style choice and doesn’t allow for comparing two distinct photos side-by-side. This isn’t a flaw in the feature itself but a clarification of its specific functionality, which might not align with everyone’s initial expectations for comparative visual feedback.
• Support Response Time (Isolated Incident): As mentioned earlier, there was one notable complaint about a significant delay in customer support response. However, this seems to be an isolated incident with specific circumstances (related to inquiries about “backdoor deals”) and doesn’t reflect the general positive feedback on their support.
• No Calculator with Conditional Logic (Feature Request): A user specifically asked about the ability to have a calculator function with conditional logic for personality tests or scoring systems. While the founder acknowledged this as a great idea and added it to their roadmap, it’s not currently a built-in feature, which could be a limitation for certain complex quiz needs.

These points are relatively minor in the grand scheme of things and don’t seem to detract from the overall positive experience many users have with MetaSurvey. Most of the complaints are about wanting more features or more flexibility, rather than fundamental problems with how the existing features work.

Read more about MetaSurvey — Survey, Quiz, Form Review:
MetaSurvey Review & First Look
MetaSurvey Features
MetaSurvey Pros & Cons
How Does MetaSurvey Work?
MetaSurvey Pricing
Is MetaSurvey Legit?
MetaSurvey Customer Support Review
MetaSurvey Reddit Discussions – What Real Users Think MetaSurvey Pricing