Mirrorstoneheating.co.uk Reviews

Based on checking the website, Mirrorstoneheating.co.uk appears to be a UK-based supplier specializing in infrared heating solutions, including heating panels and bar heaters.

Their primary focus seems to be on providing energy-efficient, modern, and space-saving alternatives to traditional convection heating methods.

The site highlights benefits such as cost savings, eco-friendliness, and low maintenance, positioning infrared heating as a comfortable and effective option for both indoor and outdoor spaces.

They offer a range of products, from classic panels to Wi-Fi-enabled smart heaters, and even custom image panels, suggesting a wide array of choices for various consumer needs and aesthetic preferences.

This type of heating technology, especially when it promotes energy efficiency and sustainability, aligns well with principles of responsible consumption and resource management.

Choosing heating solutions that are kind to the environment and also offer practical financial benefits for homeowners can be a thoughtful decision, as long as the transactions are conducted with transparency and fairness, devoid of any interest-based dealings or deceptive practices.

The emphasis on long-term savings and reduced carbon footprint is certainly a positive aspect worth exploring for anyone looking to upgrade their home heating system.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Mirrorstoneheating.co.uk Review & First Look

Upon a first look at Mirrorstoneheating.co.uk, the website presents a clean, modern interface that is intuitive to navigate.

The design immediately conveys a focus on contemporary heating solutions, emphasizing aesthetics alongside functionality.

The site’s primary message revolves around the benefits of infrared heating, positioning it as a superior alternative to traditional methods.

Initial Impressions on Design and Usability

The website features clear calls to action, such as “Request Your FREE Catalogue” and “Learn More,” making it easy for potential customers to delve deeper into the product offerings or get more information.

The use of high-quality imagery showcasing their heating panels in various home settings helps visualize the products’ integration into modern decor. Thruxtonracing.co.uk Reviews

The layout is uncluttered, allowing for a smooth user experience, and key information, such as the contact number 0116 436 2250, is prominently displayed.

Key Value Propositions Highlighted

Mirrorstoneheating.co.uk is quick to highlight several key value propositions for their infrared heaters:

• Cost-Effectiveness: Claiming up to 60% savings on bills compared to electric convection heaters. This is a significant draw for consumers looking to mitigate rising energy costs.
• Eco-Friendliness: Products are described as lowering carbon footprints and being 100% recyclable. This appeals to environmentally conscious buyers.
• Modern Aesthetic: Emphasizing how infrared heating “looks nicer” and frees up floor space, addressing both design and practicality.
• Energy Efficiency: Stating up to 60% less energy required than equivalent convection radiators.
• Low Maintenance: Unlike traditional boilers, these units reportedly require no servicing, only a simple wipe to clean.

These points are clearly articulated, often with bolded text and concise explanations, making it easy for visitors to grasp the core advantages of infrared heating.

Mirrorstoneheating.co.uk Features

Mirrorstoneheating.co.uk showcases a variety of features across its product lines, aiming to provide flexible and efficient heating solutions for diverse needs.

The features emphasize modern technology, user convenience, and aesthetic integration. Slip-not.co.uk Reviews

Nexus Wi-Fi Network Connectivity

One of the standout features is the Nexus range, which offers Wi-Fi network connectivity. This allows for truly wireless control of the heaters directly from a smartphone.

• Remote Management: Users can adjust settings, turn heaters on or off, and schedule heating times from anywhere with an internet connection. This is particularly useful for managing energy consumption and ensuring comfort before arriving home.
• Smart Home Integration: While not explicitly detailed, Wi-Fi connectivity often opens doors for integration with broader smart home ecosystems, enhancing convenience and automation.

NXT Gen Energy Saving Features

The NXT Gen series is highlighted for its “effortless control out of the box” and four energy-saving features. While the specific four features are not detailed on the main page, this suggests advanced functionalities designed to optimize energy usage.

• Potential Features: Such features typically include adaptive start, open-window detection, presence detection, and precise temperature control, all aimed at minimizing wasted energy.
• User-Friendly Control: The emphasis on “effortless control” suggests an intuitive interface, making these advanced features accessible even for less tech-savvy users.

Classic Plug & Play Installation

For those seeking simplicity, the Classic range offers no-nonsense plug & play installation. This feature is ideal for users who prefer a straightforward setup without complex wiring or technical expertise.

• Instant Warmth: The “near instant warmth” promise implies quick and easy deployment, allowing users to experience the benefits of infrared heating almost immediately after purchase.
• Reduced Installation Costs: The simplicity of installation can also lead to savings on professional installation fees, making it a more accessible option.

Aurora Remote Control with Wi-Fi for Outdoor Spaces

The Aurora range is designed to bring warmth to open or outdoor spaces, featuring remote control with Wi-Fi capabilities. This extends the convenience and efficiency of infrared heating beyond the confines of indoor rooms.

• Powerful Heating: These units are described as “powerful,” indicating they are designed to effectively heat larger or outdoor environments where heat dispersion is typically more challenging.
• Versatile Application: This feature caters to users looking to enhance comfort in patios, balconies, or outdoor dining areas, expanding the utility of infrared heaters.

Helios Modern Design for Large Indoor Spaces

The Helios series offers “clean and sleek infrared heat in a modern design,” specifically ideal for large indoor spaces. This product line focuses on both aesthetic appeal and robust heating capacity. Neuefische.de Reviews

• Aesthetic Integration: The “clean and sleek” design suggests a minimalist approach, allowing the heaters to blend seamlessly into modern interior decor without being an eyesore.
• Efficient Coverage: Optimized for larger rooms, these heaters aim to provide consistent and comfortable warmth across expansive areas.

Image & Custom Image Panels

A unique and highly customizable feature is the option for Image & Custom Image Panels. Customers can choose from over 100 designs or send in their own image for a personalized heater.

• Personalization: This allows the heating panel to double as a piece of art or a photo display, transforming a functional appliance into a decorative element.
• Discreet Heating: The ability to customize the panel’s appearance means it can blend in with the room’s decor, making the heating source less noticeable. This offers a distinct advantage over bulky, traditional radiators.

Mirrorstoneheating.co.uk Pros & Cons

When evaluating Mirrorstoneheating.co.uk based on the information provided, a clear set of advantages and a few considerations emerge.

It’s important to weigh these factors to determine if their offerings align with your specific heating needs and values.

The Upsides: Why Mirrorstone Stands Out

Mirrorstoneheating.co.uk highlights several compelling benefits that make their infrared heaters an attractive option for many homeowners.

• Significant Energy Savings: The claim of “up to 60% savings on your bills compared to electric convection heaters” is a major draw. In an era of escalating energy costs, this level of efficiency can lead to substantial long-term financial benefits. For instance, if an average household spends £1,000 annually on electric convection heating, a 60% saving could translate to £600 per year, which is a considerable amount. This efficiency is achieved because infrared heats objects directly rather than the air, reducing heat loss.
• Eco-Friendly Heating Solution: The products are marketed as being “eco-friendly” and capable of lowering your carbon footprint, being “100% recyclable” at the end of their life. This aligns with increasing consumer demand for sustainable and environmentally responsible home solutions. For those committed to reducing their environmental impact, this is a powerful selling point.
• Modern Aesthetic & Space-Saving Design: Mirrorstone infrared heaters are designed to be sleek and minimalist, fitting seamlessly into modern interiors. Unlike bulky radiators, they can be wall-mounted or even disguised as artwork with custom image panels, freeing up valuable floor space. This is a significant advantage for smaller homes or those aiming for a minimalist decor.
• Low Maintenance: The website emphasizes “no servicing required unlike traditional boilers,” only needing a simple wipe to clean. This reduces ongoing costs and the hassle associated with annual maintenance checks, which can be a relief for homeowners.
• Natural and Comfortable Heat: Infrared heat is described as the “oldest type of heating known to man,” similar to the sun’s warmth. It heats objects and people directly, creating a “natural and comfortable” feeling without drying out the air or circulating dust and allergens, which can be beneficial for those with respiratory sensitivities.
• Variety of Products & Customization: With a “vast selection of heaters” including white panels, bar heaters, Wi-Fi controlled units Nexus, Aurora, and even custom image panels, Mirrorstone offers options for virtually any room or outdoor space. The ability to choose from over 100 designs or upload a personal image adds a unique level of personalization.

Considerations: Points to Ponder

While the benefits are strong, there are a few aspects where more detail or alternative perspectives could be considered. Ringley.co.uk Reviews

• Installation Nuances: While “plug & play” options are available for some models, the website doesn’t fully detail the installation requirements for all units, especially those requiring specific electrical wiring or outdoor setups. Customers might need to consider professional installation for certain models, adding to the initial cost.
• Heating Characteristics: Infrared heating works differently from convection, heating objects rather than air. While this is efficient, some users accustomed to warm ambient air might need time to adjust to the sensation of direct radiant heat. It’s not a “fill the room with warm air” type of heat.
• Pricing Transparency: While the website highlights cost savings on bills, specific product pricing isn’t immediately visible without requesting a catalogue or contacting them. This can make initial budget planning a bit more challenging for some consumers who prefer upfront pricing. Transparency in financial dealings is crucial. Instead of hidden costs or unclear pricing, it’s always better to seek services with clear, upfront pricing structures, avoiding any ambiguity that could lead to misunderstandings or hidden charges later.
• Specifics of Energy-Saving Features NXT Gen: The NXT Gen series mentions “four energy-saving features” but doesn’t elaborate on what these specifically are. Detailed explanations would help consumers understand the advanced functionalities and how they contribute to savings.
• Customer Service Load: While customer testimonials are positive, a company handling “20,000 IR Panels Sold Nationwide” with a call center might experience periods of high volume. It’s always wise for customers to anticipate potential wait times during peak periods if they need direct support.
• Comparison Data: While they claim “up to 60% savings compared to electric convection heaters,” the website doesn’t provide detailed case studies or verifiable energy consumption data from independent tests to support these claims explicitly on the main page. This kind of data can further solidify trust.

Mirrorstoneheating.co.uk Alternatives

When considering heating solutions, it’s always wise to explore alternatives, not just to compare features and prices but also to ensure you’re making the most informed decision for your home and values.

While Mirrorstoneheating.co.uk focuses on infrared panels, the broader market offers various heating technologies, each with its own advantages and considerations.

Other Infrared Heater Suppliers

Many companies specialize in infrared heating, often offering different designs, price points, and smart features.

Exploring these can provide a wider range of options.

• Herschel Infrared: A prominent UK-based manufacturer known for a wide range of infrared heating products, including panel heaters, patio heaters, and commercial solutions. They often emphasize high efficiency and a broad product portfolio, offering various styles and wattages.
• Farho e.g., through suppliers like Electric Radiators Direct: While Farho primarily deals with electric radiators, some of their models incorporate radiant heat principles similar to infrared, focusing on efficiency and smart controls. They are often seen as a premium brand with a strong reputation for quality.
• Sunamp Heat Batteries: While not direct infrared panel competitors, Sunamp offers compact heat batteries that store heat from various sources including solar or off-peak electricity and release it on demand. This is an alternative for highly efficient electric heating, especially if you have access to variable electricity tariffs or renewable energy generation.
• Warmup Electric Underfloor Heating: For those undertaking renovations or new builds, electric underfloor heating systems from companies like Warmup offer invisible heating solutions that provide comfortable, radiant warmth from the ground up. This is a different form of radiant heat, but offers a very clean aesthetic and even heat distribution.

Traditional Electric Heating Options

For those not fully convinced by infrared or looking for simpler, more conventional electric heating, these are common alternatives: Dealmonday.co.uk Reviews

• Electric Radiators: These are standalone units that heat a fluid or ceramic core and then radiate heat into the room. Many modern electric radiators come with advanced timers, thermostats, and even Wi-Fi control, offering good efficiency without the need for plumbing or gas. Brands like Dimplex or Elnur are widely available.
• Storage Heaters: Designed to take advantage of off-peak electricity tariffs, storage heaters accumulate heat during cheaper night-time hours and release it throughout the day. While less common in new installations due to decreasing differentials in electricity tariffs, they can still be an option for some existing setups.
• Convection Heaters/Fan Heaters: These are typically portable, low-cost options that quickly warm a room by circulating warm air. While effective for immediate spot heating, they are generally less energy-efficient for continuous use compared to infrared or modern electric radiators.

Hybrid and Central Heating Systems

For comprehensive home heating, especially in larger properties, central heating remains a prevalent choice, with modern advancements in efficiency.

• Air Source Heat Pumps: These systems extract heat from the outside air, even in cold temperatures, and transfer it indoors to heat radiators or underfloor heating, as well as domestic hot water. They are highly energy-efficient and a strong contender for reducing carbon emissions, especially when coupled with renewable electricity. Companies like Daikin or Mitsubishi Electric are leaders in this field.
• Ground Source Heat Pumps: Similar to air source but extract heat from the ground, offering even greater efficiency and stability due to the more consistent ground temperature. While the initial installation cost is higher due to groundworks, the long-term running costs can be very low.
• Biomass Boilers: These burn organic matter such as wood pellets or logs to heat water for central heating and hot water. They are a renewable heating option, suitable for properties with access to fuel and storage space.
• Solar Thermal Panels: While not a primary heating system for space heating in most climates, solar thermal panels can significantly contribute to domestic hot water heating, thereby reducing the load on your primary heating system.

When considering any heating system, it is important to factor in:

• Initial Investment vs. Running Costs: Some systems have high upfront costs but very low running costs, and vice-versa.
• Property Suitability: The size, insulation, and existing infrastructure of your home will influence which systems are most effective and practical.
• Installation Complexity: Some systems require extensive installation, while others are simple DIY or plug-and-play.
• Environmental Impact: Consider the carbon footprint and energy source of the heating system.

Always seek independent advice and multiple quotes to ensure you select the best and most appropriate heating solution for your needs.

How to Order from Mirrorstoneheating.co.uk

Ordering from Mirrorstoneheating.co.uk appears to follow a traditional approach, leaning into a more consultative sales process rather than direct e-commerce checkout for all products.

This method can be beneficial for complex purchases like heating systems, where expert advice is often valuable. Skinbaron.de Reviews

Requesting a Free Catalogue

The most prominent call to action on the Mirrorstoneheating.co.uk homepage for initiating a purchase or learning more is to “Request Your FREE Catalogue.”

• Information Gathering: This suggests that the catalogue serves as a comprehensive guide, likely containing detailed product specifications, sizes, wattages, and possibly pricing information that isn’t immediately visible on the website.
• Lead Generation: For Mirrorstone, this is a method to gather customer contact information and initiate a sales dialogue, allowing them to understand customer needs better and offer tailored solutions.
• Process: Customers would likely fill out a form on the website with their contact details to receive the catalogue, either digitally or via post.

The Consultation Process

Beyond requesting a catalogue, the website implies a process that involves direct interaction, particularly highlighted by the phone number: “Call: 0116 436 2250.”

• Expert Guidance: This direct line suggests that customers are encouraged to speak with their team, who can provide personalized recommendations based on the customer’s home size, insulation, specific heating needs, and aesthetic preferences. This is especially useful for complex heating calculations or custom orders like image panels.
• Quotation: It’s highly probable that final pricing and order details are provided after this consultation, allowing for bespoke quotes that account for all necessary components and potentially installation advice.
• Customer Testimonials: The testimonial from Faye Dunne, “Couldn’t have been more helpful on the phone, their recommended panels came in 3 days and they’re great,” supports the idea that phone consultations are a key part of their customer journey and lead to positive experiences.

Product Selection and Customization

The website showcases a range of products, indicating that the selection process would involve choosing:

• Product Type: White IR Panels, Infrared Bar Heaters, Nexus Wi-Fi, NXT Gen energy-saving, Classic plug & play, Aurora outdoor, Helios large spaces.
• Size/Wattage: While not explicitly listed, heating panels come in various wattages to suit different room sizes and insulation levels. This would likely be determined during the consultation or found in the catalogue.
• Customization: For Image & Custom Image Panels, customers would submit their chosen design or image, adding a unique personalized touch to their heating solution.

Payment and Delivery

While specific payment methods or delivery timelines are not detailed on the homepage, the testimonial mentioning “their recommended panels came in 3 days” suggests an efficient delivery process once an order is placed.

• Payment: Typically, after a quote is provided and accepted, payment would be processed via standard methods such as bank transfer or credit/debit card, likely over the phone or through a secure online portal.
• Delivery: Given their “Distribution networks in UK and Europe,” Mirrorstone appears to have robust logistics for delivering products in a timely manner. The claim of “Fastest lead times for Custom IR Panels” further underlines their commitment to efficient service.

In essence, ordering from Mirrorstoneheating.co.uk seems to be a guided process, designed to ensure customers receive the right heating solution tailored to their specific requirements, supported by direct engagement with their sales and support team. Puralifewaterfilters.co.uk Reviews

Mirrorstoneheating.co.uk Pricing

Based on the Mirrorstoneheating.co.uk website, specific product pricing is not readily available for direct online purchase. Instead, the company encourages potential customers to “Request Your FREE Catalogue” or “Call: 0116 436 2250” to learn more about their offerings and pricing. This approach suggests a more consultative sales model, where pricing is often tailored or revealed after initial engagement.

Indirect Indicators of Value and Cost Savings

While direct prices are absent, the website heavily emphasizes the long-term cost benefits of their infrared heating systems:

• “Cost Effective: Saves on your bills by up to 60% compared to electric convection heaters.” This is a primary message, indicating that while the initial investment might vary, the running costs are positioned as significantly lower over time. For a typical UK household, a 60% reduction in heating bills could equate to hundreds of pounds saved annually, making the upfront cost a worthwhile investment in the long run.
• “Energy Efficient: Requires up to 60% less energy than an equivalent convection radiator.” This reiterates the efficiency claim, directly linking it to reduced energy consumption, which translates to lower utility bills.
• “Low Maintenance: No servicing required unlike traditional boilers.” This point highlights hidden savings by eliminating annual service costs that are common with gas boilers or other complex heating systems. A typical boiler service in the UK can cost between £60-£120 annually, which adds up over the lifespan of a heating system.

Factors Influencing Price

The actual cost of a Mirrorstone infrared heating system would depend on several factors:

• Type of Heater: Different models like basic white panels, sophisticated Wi-Fi-enabled Nexus units, or robust Aurora bar heaters for outdoor use will likely have varying price points.
• Size and Wattage: Larger rooms or spaces with poorer insulation require higher wattage heaters, which typically cost more. A small 300W panel will be less expensive than a 1000W panel.
• Customization: Custom image panels, while offering unique aesthetics, will undoubtedly carry a premium compared to standard white or black panels due to the personalized printing process.
• Quantity: Larger orders for multiple rooms might potentially qualify for bulk discounts, although this is not explicitly stated.
• Accessories: Thermostats, controllers, and specific mounting kits might be additional costs if not bundled with the heater.

Why a Consultative Pricing Model?

This pricing strategy, common for heating solutions and home improvement products, allows Mirrorstoneheating.co.uk to:

• Provide Tailored Solutions: They can assess specific customer needs, room sizes, and insulation levels to recommend the most appropriate and efficient heating solution, leading to more accurate pricing.
• Address Complexities: Heating a home is not a one-size-fits-all solution. Factors like window types, ceiling height, and desired temperature profiles can influence the required wattage and panel count, which is best determined through consultation.
• Manage Expectations: By discussing the solution and its benefits directly, they can manage customer expectations regarding performance and long-term savings.
• Build Relationships: The consultation process allows them to build rapport with potential customers, offering personalized service that can lead to greater satisfaction.

In summary, while Mirrorstoneheating.co.uk does not display explicit pricing on its main website, it strongly emphasizes the long-term financial benefits through significant energy and maintenance savings. Hosted.co.uk Reviews

Customers interested in pricing will need to engage directly with their sales team or request a catalogue to receive a personalized quote.

Mirrorstoneheating.co.uk vs. Traditional Heating Systems

Understanding these differences can help consumers make an informed choice.

Energy Efficiency and Cost Savings

• Mirrorstone Infrared Heating: A central claim is “Saves on your bills by up to 60% compared to electric convection heaters.” This efficiency stems from how infrared heat works: it directly heats objects and people in a room rather than the air. This reduces convective heat loss through drafts or open doors, and less energy is wasted trying to warm large volumes of air. For example, if you have a living room where you spend most of your time, direct heating means less overall energy is needed to make you feel warm. Data from various studies suggest that radiant heating can indeed be more efficient for comfort in certain scenarios, especially in well-insulated spaces or where spot heating is desired.
• Traditional Electric Convection Heaters: These heat the air, which then circulates. While they can quickly warm a room, they are less efficient because hot air rises and escapes easily. They continuously need to heat new volumes of air, leading to higher energy consumption.
• Gas Central Heating: Generally considered cost-effective for large homes that are constantly heated due to lower gas prices compared to electricity though this gap is narrowing. However, gas boilers require regular servicing, have significant installation costs, and produce carbon emissions. Their efficiency depends on the age of the boiler and the system’s design. The Carbon Trust, for instance, often highlights that older gas boilers can be as low as 60% efficient, while modern condensing boilers can reach over 90%.

Installation and Maintenance

• Mirrorstone Infrared Heating: Characterized by “No-nonsense plug & play installation for near instant warmth” for some models, and generally “No servicing required unlike traditional boilers.” This translates to lower initial installation hassle especially for wall-mounted panels and virtually no ongoing maintenance costs or annual checks. The simplicity means less disruption during installation.
• Traditional Electric Radiators/Storage Heaters: Typically simpler to install than gas central heating, often requiring just a connection to the electrical mains. Maintenance is generally low, similar to infrared.
• Gas Central Heating: Requires complex installation involving gas pipes, radiators, and a boiler, often taking days and considerable expense. It also necessitates annual servicing by a Gas Safe registered engineer, adding recurring costs and logistical planning. Boiler replacements are significant investments every 10-15 years.

Type of Heat and Comfort

• Mirrorstone Infrared Heating: Emits radiant heat, similar to the sun. This heats objects and surfaces directly, which then radiate warmth back into the room. This can feel more natural and penetrating. It also doesn’t dry out the air or circulate dust and allergens, which can be beneficial for individuals with respiratory issues. The feeling is often described as a gentle, comfortable warmth.
• Traditional Convection Heating Electric or Gas Radiators: Heats the air, which then warms the room. This can lead to warmer air near the ceiling and cooler air near the floor. Air can also feel dry, and the circulation of air can stir up dust.
• Underfloor Heating Electric or Wet: Provides a very even, gentle radiant heat from the floor upwards, considered highly comfortable and efficient. However, it involves significant installation disruption for wet systems.

Aesthetics and Space

• Mirrorstone Infrared Heating: Offers a “Modern Aesthetic” and “frees up your entire floor space.” Panels are slim, wall-mounted, and can even be customized with images, blending seamlessly into decor or acting as artwork. This is a significant advantage for modern, minimalist homes or smaller spaces.
• Traditional Radiators: These are typically bulky and occupy floor space, often limiting furniture placement and potentially clashing with modern interior design.
• Storage Heaters: Are particularly large and cumbersome, taking up considerable wall and floor space.

Environmental Impact

• Mirrorstone Infrared Heating: Described as “Eco Friendly Heat” that “Lowers your carbon footprint and are 100% recyclable.” If powered by renewable electricity e.g., from solar panels or a green energy tariff, their operational carbon footprint can be near zero.
• Gas Central Heating: Directly burns fossil fuels, contributing to carbon emissions. While modern boilers are efficient, they are still reliant on a non-renewable resource.
• Electric Convection Heaters: Their environmental impact depends entirely on how the electricity is generated. If from fossil fuels, their overall footprint can be high. if from renewables, it’s low.

In summary, Mirrorstone’s infrared heating offers a compelling alternative to traditional systems, especially for those prioritizing energy efficiency, modern aesthetics, low maintenance, and a different type of heat delivery.

While initial costs for some infrared systems might be comparable to or higher than basic electric heaters, the long-term savings on energy bills and maintenance, coupled with design flexibility, present a strong case for their consideration.

Mirrorstoneheating.co.uk Customer Experiences & Trust

Mirrorstoneheating.co.uk actively showcases positive customer experiences, which is a common strategy for building trust and credibility online. Virtualstaff.ph Reviews

The website features a dedicated section with testimonials and claims to have “Thousands of happy clients.”

Featured Testimonials

The site highlights specific quotes from what appear to be genuine customers:

• Randall Townsend: “We’ve been using electric heaters for ages and these ir panels have halved our bills, so happy with them!” This testimonial directly addresses the core benefit of cost savings, a major concern for many consumers. The mention of “halved our bills” is a powerful, quantifiable statement.
• Thea Pearson: “Simply put they’re a superb way of heating our 200 year old home with no gas supply or double glazed windows!” This speaks to the versatility of infrared heating for older properties, which often struggle with traditional heating methods due to lack of gas infrastructure or poor insulation. It demonstrates the product’s effectiveness in challenging environments.
• Faye Dunne: “Couldn’t have been more helpful on the phone, their recommended panels came in 3 days and they’re great.” This feedback highlights not just the product quality but also the customer service aspect, specifically the helpfulness of their team and the efficiency of delivery.

These testimonials, while positive, are selective, as is typical on company websites.

For a more comprehensive view, potential customers would typically look for reviews on independent platforms.

Building Trust through Transparency and Longevity

Beyond individual testimonials, Mirrorstoneheating.co.uk attempts to build trust through other claims: Mapmymole.com Reviews

• “Industry pioneer since 2016 in the UK”: This indicates a presence in the market for several years at least 8 years as of 2024, suggesting stability and experience in the infrared heating sector. Longevity in a market often correlates with a reliable product and business model.
• “Over 20,000 IR Panels Sold Nationwide”: This statistic, if accurate, points to significant market penetration and a large customer base. A high volume of sales often suggests customer satisfaction and confidence in the product.
• “Huge product range of 500+ lines”: A wide product range indicates a commitment to meeting diverse customer needs and suggests a deep understanding of the market.
• “Distribution networks in UK and Europe”: This points to a robust operational infrastructure, capable of fulfilling orders efficiently across a broad geographical area.
• “Fastest lead times for Custom IR Panels”: For a bespoke product, quick delivery times are a strong positive, indicating efficient production and logistics.

External Review Platforms General Approach

While the website itself provides positive internal reviews, a common practice for consumers is to look for independent reviews on platforms like:

• Trustpilot: A widely used consumer review website where customers can rate and review businesses. A high rating here, based on a significant number of reviews, would strongly validate Mirrorstone’s claims.
• Google Reviews: Local Google Business Profile reviews often provide insights into customer service and product satisfaction.
• Feefo/Reviews.io: Other independent review platforms used by many e-commerce businesses.
• Social Media: Comments and discussions on platforms like Facebook, X formerly Twitter, or Instagram can sometimes provide unfiltered customer sentiment.

Checking these external sources would provide a more balanced perspective, incorporating a wider range of experiences, including any potential criticisms or issues that might arise.

A company’s proactive engagement with reviews on these platforms responding to both positive and negative feedback further builds trust.

In conclusion, Mirrorstoneheating.co.uk presents a strong case for its credibility and positive customer experiences through its own website.

The provided testimonials and operational statistics suggest a well-established and customer-focused business. Serskillinter.com Reviews

However, for a truly comprehensive understanding, exploring independent review platforms would be the next logical step for a prospective buyer.

Mirrorstoneheating.co.uk Support & Warranty

Mirrorstoneheating.co.uk, while not detailing the specifics of its support and warranty on the main page, implies a commitment to customer assistance through its direct communication channels and the nature of its products.

For a specialized heating system, robust support and a clear warranty are crucial for customer confidence and peace of mind.

Customer Support Channels

The primary and most evident support channel highlighted on the website is direct phone communication:

• Phone Support: The prominently displayed phone number “Call: 0116 436 2250” suggests that Mirrorstone prioritizes direct, personal assistance. This is invaluable for addressing technical queries, installation advice, troubleshooting, or general product inquiries. The testimonial from Faye Dunne, “Couldn’t have been more helpful on the phone,” further reinforces the idea that their phone support is a key positive aspect of their service.
• Online Contact Form/Email: While not explicitly shown on the homepage, most reputable online businesses provide a contact form or email address for less urgent inquiries or for documentation purposes. This allows customers to send detailed questions or feedback.
• Request a Catalogue: The option to “Request Your FREE Catalogue” can also be considered a form of indirect support, as it provides comprehensive information that might answer many initial questions, reducing the need for direct contact.

Warranty and Guarantees

Although the main page does not specify the length or terms of their product warranties, a company selling heating equipment would typically offer: Ariston-uk.com Reviews

• Standard Product Warranty: Most reputable manufacturers of electric heating appliances provide a warranty against manufacturing defects. This usually ranges from 1 to 5 years, or even longer for more premium components. For infrared panels, which have no moving parts, a longer warranty period would be expected, possibly 5 to 10 years, on the panels themselves.
• Component Warranty: Specific components like thermostats, remote controls, or Wi-Fi modules might have separate, shorter warranty periods.
• Compliance with UK Consumer Law: As a UK-based business, Mirrorstoneheating.co.uk would be subject to the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose, and as described. This provides a baseline level of protection for customers.
• Returns Policy: While not mentioned, a clear returns policy for unused or faulty products would also be part of comprehensive customer support.

Importance of Warranty Information

For prospective buyers of heating systems, a clear and accessible warranty policy is paramount because:

• Long-Term Investment: Heating systems are significant investments, and a good warranty provides assurance against unexpected failures.
• Confidence in Quality: A strong warranty often reflects a manufacturer’s confidence in the durability and reliability of their products.
• Troubleshooting & Repairs: Knowing the warranty terms helps customers understand their options if a product malfunctions, including whether it will be repaired, replaced, or refunded.

Recommendation: For any serious buyer, it would be essential to review the full warranty terms and conditions, typically found on a dedicated “Terms & Conditions” or “Warranty” page on their website, or provided within the product documentation or catalogue. This ensures complete clarity on what is covered, for how long, and the process for making a claim. A transparent and robust warranty policy is a strong indicator of a company’s commitment to after-sales service and product quality.

Frequently Asked Questions

What is Mirrorstoneheating.co.uk?

Mirrorstoneheating.co.uk is a UK-based online supplier specializing in infrared heating solutions, including various types of infrared heating panels and bar heaters for both indoor and outdoor use.

What types of heating products does Mirrorstoneheating.co.uk offer?

Mirrorstoneheating.co.uk offers a range of infrared heating products, including white IR panels, NXT Gen and Nexus smart Wi-Fi enabled panels, Classic plug & play panels, Aurora bar heaters for outdoor spaces, Helios panels for large indoor spaces, and custom image panels.

How does infrared heating work?

Infrared heating works by directly heating objects and people in a room, similar to the sun’s warmth, rather than heating the air. Wildehill.co.uk Reviews

This makes it a more energy-efficient method as less heat is lost to air circulation.

Is infrared heating energy efficient?

Yes, Mirrorstoneheating.co.uk claims their infrared heaters can save up to 60% on energy bills compared to electric convection heaters because they directly heat objects, leading to less wasted energy.

Are Mirrorstone infrared heaters eco-friendly?

Yes, Mirrorstoneheating.co.uk states that their heaters lower your carbon footprint and are 100% recyclable once they reach their end-of-life.

Do Mirrorstone heaters require a lot of maintenance?

No, according to Mirrorstoneheating.co.uk, their infrared heaters require very low maintenance, unlike traditional boilers, and only need a simple wipe to clean.

Can Mirrorstone heaters be controlled remotely?

Yes, some Mirrorstone models, like the Nexus and Aurora ranges, feature Wi-Fi connectivity, allowing them to be controlled remotely via a smartphone app. Apostille24.se Reviews

Are there customizable options for Mirrorstone heating panels?

Yes, Mirrorstoneheating.co.uk offers Image & Custom Image Panels, allowing customers to choose from over 100 designs or provide their own image for a personalized heater.

How do I get a price quote from Mirrorstoneheating.co.uk?

Mirrorstoneheating.co.uk does not display explicit pricing on its website.

To get a price quote, you need to request their free catalogue or contact them directly via phone at 0116 436 2250 for a personalized consultation.

What is the typical delivery time for Mirrorstone products?

Based on customer testimonials, Mirrorstoneheating.co.uk appears to have efficient delivery, with one testimonial mentioning panels arriving in 3 days.

Specific lead times for custom orders are also stated to be fast. Goldcar.gr Reviews

Is Mirrorstoneheating.co.uk a reputable company?

Mirrorstoneheating.co.uk claims to be an “Industry pioneer since 2016 in the UK” with “Over 20,000 IR Panels Sold Nationwide,” suggesting a established presence and significant customer base in the market.

Can Mirrorstone heaters be used in old homes without gas supply?

Yes, customer testimonials suggest Mirrorstone infrared heaters are suitable for older homes, even those without a gas supply or double-glazed windows, providing an effective heating solution.

How does Mirrorstone heating free up floor space?

Mirrorstone infrared heating panels are typically slim and designed for wall mounting, which frees up valuable floor space that traditional radiators would occupy.

What is the return policy for Mirrorstoneheating.co.uk products?

The website’s main page does not explicitly detail a return policy.

It is recommended to check their full terms and conditions or inquire directly for information on returns and warranties.

Do Mirrorstone heaters cause dry air?

Infrared heaters, including Mirrorstone’s, heat objects and people directly rather than the air.

This means they do not typically dry out the air or circulate dust and allergens as much as convection heaters, which can be beneficial for comfort and health.

Can Mirrorstone heaters be used outdoors?

Yes, the Aurora range of infrared bar heaters offered by Mirrorstoneheating.co.uk is specifically designed to bring warmth to open or outdoor spaces.

What is the difference between Nexus and NXT Gen series heaters?

The Nexus series features Wi-Fi network connectivity for smartphone control, while the NXT Gen series focuses on effortless control out of the box with four unspecified energy-saving features.

How long has Mirrorstoneheating.co.uk been in business?

Mirrorstoneheating.co.uk states they have been an “Industry pioneer since 2016 in the UK,” indicating they have been operating for at least 8 years.

Do Mirrorstone heating panels require professional installation?

While some models are described as “plug & play” for easy installation, complex setups or larger units might require professional electrical installation.

It’s best to consult with Mirrorstoneheating.co.uk for specific installation requirements for your chosen product.

Where can I find more customer reviews for Mirrorstoneheating.co.uk?

While the Mirrorstoneheating.co.uk website features testimonials, for a broader perspective, you might look for independent reviews on platforms like Trustpilot, Google Reviews, or other consumer review websites.

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