Mobilitysmart.co.uk Reviews

Based on checking the website, Mobilitysmart.co.uk appears to be a legitimate and comprehensive online retailer specializing in mobility aids and equipment.

The site provides a wide array of products designed to assist individuals with various mobility challenges, offering everything from mobility scooters and wheelchairs to daily living aids and bathroom support solutions.

This review aims to delve into the key aspects of Mobilitysmart.co.uk, helping you understand its offerings, customer service, and overall value proposition in the mobility market.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Mobilitysmart.co.uk Review & First Look

Upon first glance, Mobilitysmart.co.uk presents a professional and user-friendly interface.

The navigation is intuitive, allowing visitors to easily browse products by category, which is crucial for a site with such a diverse inventory.

The site immediately highlights key benefits like “Easy Returns,” “Free Delivery,” and “VAT Relief,” which are significant selling points for customers in the mobility sector.

The inclusion of a phone number for sales 0800 567 7222 and an “Excellent” rating further builds initial trust.

Initial Impressions on Usability and Design

The website’s design is clean and functional, prioritizing ease of access to information and products. Thelearningcottage.co.in Reviews

The use of clear categories like “Bathroom Aids,” “Mobility Scooters,” and “Wheelchairs” on the homepage and in the main menu ensures that users can quickly locate what they need.

A “Search” bar is prominently featured, enhancing navigability.

The site’s aesthetic is professional, with an emphasis on product imagery and straightforward descriptions, avoiding clutter that could overwhelm users, especially those who might be less tech-savvy.

Key Trust Signals and Transparency

Mobilitysmart.co.uk goes a step further in building trust by featuring customer service information prominently, including “Help & Support,” “Contact Us,” and detailed policies like “Delivery Information” and “Privacy Policy.” Their “About Us” section mentions “Celebrating 20 years at Mobility Smart,” which speaks volumes about their longevity and experience in the industry.

The offer of “Engineer Delivery” and a “12 Month Warranty” on certain products, alongside a “Price Match Promise,” are strong indicators of a customer-centric approach. Emma-sleep.com Reviews

The physical showroom in Lancashire also adds a layer of credibility, allowing customers to “personally explore and test thousands of products.”

Mobilitysmart.co.uk Features

Mobilitysmart.co.uk offers a robust set of features designed to enhance the shopping experience and provide valuable services to its customers.

These features extend beyond mere product listings, aiming to offer comprehensive support and peace of mind.

Extensive Product Range

The breadth of products available on Mobilitysmart.co.uk is impressive.

They categorize their offerings into key areas, ensuring that almost every aspect of mobility and daily living assistance is covered. Dinbilpartner.dk Reviews

• Mobility Scooters: A wide selection, from compact travel scooters to heavy-duty models.
• Wheelchairs: Manual and electric wheelchairs, including various designs for different needs.
• Daily Living Aids: Items like dressing aids, grabbers, kitchen utensils designed for ease of use.
• Bathing & Toileting Aids: Shower chairs, grab bars, raised toilet seats.
• Beds & Bed Aids: Adjustable beds, bed rails, pressure relief mattresses.
• Chairs & Seating Aids: Recliner chairs, cushions, posture support.
• Ramps: Portable and modular ramps for accessibility.
• Patient Handling: Hoists and slings for safe transfers.
• Parts & Spares: Availability of components for repairs and maintenance, which is crucial for long-term product use.
• Therapy & Orthopaedics: Supports and equipment for physical therapy and orthopaedic needs.

This vast inventory positions them as a one-stop-shop for mobility solutions, catering to a diverse range of requirements and conditions.

Customer Support and Information Resources

Mobilitysmart.co.uk places a strong emphasis on customer support, providing multiple avenues for assistance and a wealth of informational resources.

• Dedicated Sales Line: A freephone number 0800 567 7222 for sales inquiries.
• Help & Support Section: Comprehensive FAQs and guides.
• VAT Relief Information: Clear guidance on how eligible customers can claim VAT exemption, a significant benefit for many users of mobility aids in the UK.
• Delivery Information: Detailed explanations of delivery options, including engineer delivery for larger items.
• Blog: A resource for articles and advice related to mobility and independent living.
• Physical Showroom: The option to visit their Lancashire showroom for a hands-on experience and personalized advice, a unique selling point in the online mobility market.

Value-Added Services

Beyond direct sales, Mobilitysmart.co.uk offers several value-added services that enhance the overall customer experience.

• Free Delivery: A significant cost-saving for customers, especially on larger, heavier items.
• Easy Returns: A transparent and straightforward return policy, providing peace of mind.
• 12-Month Warranty: Standard warranty coverage on products, indicating confidence in product quality.
• Price Match Promise: A commitment to offering competitive pricing, ensuring customers get the best deal.
• Parts Finder: A useful tool for identifying and sourcing specific replacement parts, extending the lifespan of products.

These features collectively contribute to a strong value proposition, making Mobilitysmart.co.uk a compelling choice for individuals seeking mobility equipment.

Mobilitysmart.co.uk Pros & Cons

Like any online retailer, Mobilitysmart.co.uk has its strengths and areas where it could potentially improve. Tyred.io Reviews

Understanding these can help potential customers make informed decisions.

Pros

Mobilitysmart.co.uk exhibits several strong advantages that make it a favourable option for purchasing mobility equipment.

• Extensive Product Range: As highlighted, the sheer variety of products available is a major plus, catering to a wide spectrum of mobility needs. This reduces the need to shop across multiple sites.
• Strong Customer Support Infrastructure: The availability of a dedicated phone line, comprehensive online help, and a physical showroom demonstrates a commitment to customer service. This is particularly important for products that may require detailed consultation or after-sales support.
• Transparent and Beneficial Policies:
  • VAT Relief: This is a huge financial benefit for eligible customers in the UK, and Mobilitysmart.co.uk makes the process clear.
  • Free Delivery: Reduces the overall cost for the customer, especially for bulky items.
  • Easy Returns: Provides confidence in purchasing, knowing that returns are manageable if needed.
  • 12-Month Warranty: Offers a baseline level of product assurance.
  • Price Match Promise: Encourages competitive pricing and ensures customers aren’t overpaying.
• Physical Showroom: The option to visit a showroom and try products firsthand is invaluable. For many mobility aids, a physical assessment is crucial to ensure proper fit and functionality before purchase. This blend of online convenience and offline support is a significant differentiator.
• Longevity and Experience: “Celebrating 20 years” in the business indicates a stable and experienced operation, suggesting reliability and expertise.
• Engineer Delivery Option: For complex or heavy items like mobility scooters, engineer delivery can ensure correct assembly and setup, reducing hassle and potential issues for the customer.

Cons

While Mobilitysmart.co.uk offers many benefits, there are a few potential areas for consideration.

• Geographic Limitation for Showroom: The physical showroom is located in Lancashire. While a major asset, its benefit is limited to customers who can travel to that specific location. For those in other parts of the UK, the experience remains purely online.
• Dependence on Online Information for Remote Customers: For customers unable to visit the showroom, the decision-making process relies entirely on the information provided online. While detailed, product imagery and descriptions, however good, cannot fully replicate a hands-on trial.
• Potential for Overwhelm: With a “widest range,” some customers, particularly those new to mobility aids, might find the sheer volume of options overwhelming without personalized guidance. While categories help, sub-categories or a more advanced filtering system might be beneficial.
• Reliance on Third-Party Reviews: While the site highlights an “Excellent” rating, the actual independent reviews e.g., Trustpilot would need to be checked to get a full picture of consistent customer satisfaction and service quality. The site itself doesn’t directly link to these aggregate review platforms from its homepage.

Overall, the pros significantly outweigh the cons, especially given the specialized nature of the products and the comprehensive support provided.

The physical showroom is a standout feature that addresses a major limitation of purely online retail for mobility equipment. Drsmile.nl Reviews

Mobilitysmart.co.uk Alternatives

When considering mobility aids, it’s wise to explore alternatives to ensure you’re getting the best product and service for your specific needs.

The UK market has several reputable retailers specializing in mobility equipment.

Major UK Mobility Retailers

• Ableworld: One of the largest mobility retailers in the UK, with numerous physical stores across the country, offering a wide range of mobility scooters, wheelchairs, rise and recline chairs, and daily living aids. They emphasize personal service and offer repair facilities.
• CareCo: A prominent online and showroom-based retailer known for competitive pricing on mobility scooters, powerchairs, adjustable beds, and bathing aids. They frequently have sales and discounts.
• Millercare: Another well-established company with showrooms in the North West, offering a comprehensive range of mobility products including stairlifts, scooters, and adjustable beds. They focus on quality and after-sales support.
• Sunderland Mobility Centre: While geographically specific, they represent many local mobility shops that offer personalized service, home visits, and a curated selection of products. Such local shops often provide excellent long-term support and maintenance.
• Amazon / Larger Online Marketplaces: For simpler, non-complex mobility aids e.g., grab bars, walking sticks, smaller daily living aids, large online marketplaces can offer convenience and competitive pricing. However, they typically lack specialized advice, installation, or after-sales support tailored to mobility equipment.

Factors to Consider When Choosing an Alternative

When comparing Mobilitysmart.co.uk with alternatives, consider these crucial factors:

• Product Range: Does the alternative offer the specific item you need? Is their inventory as comprehensive?
• Price & Value: Compare prices, but also factor in delivery costs, warranty, and included services e.g., engineer delivery, setup. A cheaper upfront price might not be the best value if hidden costs or poor support emerge.
• Customer Service & Support: Look for retailers with strong reviews for their customer service, clear communication channels, and responsive after-sales support. This is vital for mobility aids.
• Physical Presence: Do they have showrooms where you can try products? For items like scooters or chairs, this can be a must.
• Delivery & Installation: What are their delivery options? Do they offer engineer delivery or installation services for complex items?
• Warranty & Returns: Understand their warranty policies and how easy it is to return a product if it’s unsuitable.
• VAT Relief Process: How straightforward is their process for claiming VAT exemption?
• Reputation & Reviews: Check independent review sites like Trustpilot for customer feedback on both product quality and service.

Mobilitysmart.co.uk stands out with its substantial online catalogue coupled with a significant physical showroom, providing a hybrid approach that many competitors also strive for. Posterlounge.co.uk Reviews

The best alternative for you will depend on your specific needs, budget, and geographical location.

Mobilitysmart.co.uk Pricing

Understanding the pricing structure and value proposition of Mobilitysmart.co.uk is essential for potential buyers.

While specific product prices are not detailed here, the general approach to pricing and value-added elements can be discussed.

Pricing Strategy

Mobilitysmart.co.uk aims to offer “unbeatable prices” and “best mobility deals,” indicating a competitive pricing strategy.

This is supported by their “Price Match Promise,” which suggests they are willing to adjust prices to meet or beat competitors. Peakycollectibles.co.uk Reviews

• Competitive Market: The mobility aid market in the UK is competitive, with numerous online and brick-and-mortar stores. This typically drives retailers to offer reasonable prices.
• Tiered Pricing: For products like mobility scooters or wheelchairs, you can expect a range of prices depending on features, brand, battery life, weight capacity, and design. Entry-level models will be significantly less expensive than advanced, high-performance units. For example, a basic folding travel scooter might start around £500-£800, while a robust, all-terrain mobility scooter could easily go upwards of £2,000-£4,000+.
• Daily Living Aids: Smaller items like grab bars, dressing aids, or walking sticks are typically more affordable, ranging from £10-£100.

Value-Added Cost Savings

Beyond the listed product prices, Mobilitysmart.co.uk incorporates several features that translate into significant cost savings for customers:

• Free Delivery: This is a major benefit, especially for bulky or heavy items where shipping costs can be substantial. For example, delivering a mobility scooter could otherwise cost £50-£100 or more depending on the carrier and service.
• VAT Relief: For eligible individuals with disabilities or chronic illnesses, products designed for their specific needs are often exempt from Value Added Tax VAT in the UK. Mobilitysmart.co.uk provides a clear process for claiming this relief, effectively saving customers 20% on the purchase price. This can amount to hundreds of pounds on higher-value items. For instance, a £1,500 mobility scooter becomes £1,250 with VAT relief.
• Sales and Promotions: The website mentions “Clearance Sales” and “Bank Holiday Sale Now On,” indicating regular opportunities for discounted purchases. These sales can offer substantial savings, sometimes up to 30-50% off RRP on selected items.
• Price Match Promise: This provides a guarantee that customers are getting a competitive price. If a competitor offers the same product at a lower price, Mobilitysmart.co.uk aims to match it, ensuring customers don’t have to compromise on service for price.

Transparency in Pricing

While the website doesn’t display a universal price list as prices vary by product, the presence of clear delivery information, VAT relief instructions, and a price match promise suggests a commitment to transparent pricing practices.

Customers are encouraged to check individual product pages for specific costs and to factor in the potential for VAT exemption.

Overall, Mobilitysmart.co.uk appears to position itself as a provider of quality mobility aids at competitive prices, enhanced by valuable services like free delivery and VAT relief, which contribute to the overall affordability for eligible customers.

How to Cancel Mobilitysmart.co.uk Orders or Returns

While Mobilitysmart.co.uk doesn’t offer “subscriptions” in the traditional sense, understanding how to cancel an order before dispatch or manage returns is crucial. Singletrackbikes.co.uk Reviews

Their website provides clear guidelines on this process.

Cancelling an Order Before Dispatch

If you have placed an order and wish to cancel it before it has been dispatched, the process is generally straightforward:

1. Contact Customer Service Immediately: The quickest way to cancel an order is to call their customer service team directly. The “Help & Support” or “Contact Us” section on their website will provide a phone number. For sales, their number is 0800 567 7222. State clearly that you wish to cancel an order and provide your order number.
2. Email Confirmation: If you cannot reach them by phone, or as a follow-up to a phone call, send an email to their customer service address usually found in the “Contact Us” section with your order number and request for cancellation. This provides a written record.
3. Timing is Key: The success of cancelling an order before dispatch depends on how quickly you act. Once an item is picked, packed, and assigned to a courier, it becomes more difficult to intercept and may be treated as a return rather than a cancellation.

Arranging a Return

Mobilitysmart.co.uk explicitly states “Easy Returns,” and they have a dedicated section on their website: “Arrange a Return.” This indicates a clear process for customers who need to send items back.

1. Review Return Policy: Before initiating a return, always check their detailed “Terms & Conditions” and “Arrange a Return” pages. Key aspects to look for include:
   • Return Window: How many days do you have from receiving the product to initiate a return? Typically 14-30 days for online purchases under distance selling regulations.
   • Condition of Item: Most retailers require items to be returned in their original condition, unused, and in their original packaging.
   • Reasons for Return: Is the return due to a fault, damage, or simply a change of mind? The process or responsibility for return shipping costs might differ.
   • Exclusions: Are there any items that cannot be returned e.g., custom-made products, hygiene products if packaging is opened?
2. Contact Customer Service: As with cancellations, contact their customer service team via phone or email to initiate the return process.
   • Explain the reason for the return.
   • Provide your order number and details of the items you wish to return.
   • They will guide you through the next steps, which may include providing a return authorization number or arranging a collection for larger items.
3. Packaging and Shipping:
   • Carefully package the item, ideally in its original packaging, to prevent damage during transit.
   • Follow their instructions regarding return labels and shipping methods. For larger items, they may arrange a courier collection. For smaller items, you might be responsible for shipping costs and arranging postage.
4. Refund Process: Once the returned item is received and inspected, Mobilitysmart.co.uk will process your refund. This typically goes back to the original payment method. The timeframe for refunds can vary but is usually within 7-14 business days after the return is processed.

Important Note on VAT Relief: If you claimed VAT relief on your purchase, ensure you understand how a return might affect this, though typically the refund will be for the VAT-exempt price you paid.

By providing clear contact information and a dedicated “Arrange a Return” section, Mobilitysmart.co.uk demonstrates a commitment to facilitating returns, which is a crucial aspect of customer satisfaction in e-commerce. Rightlease.co.uk Reviews

Mobilitysmart.co.uk vs. Competitors

When evaluating Mobilitysmart.co.uk, it’s beneficial to benchmark it against its key competitors in the UK mobility aids market.

Each retailer has its unique strengths and target audience.

Head-to-Head: Mobilitysmart.co.uk vs. Ableworld

• Mobilitysmart.co.uk:
  • Strengths: Strong online presence with a vast, user-friendly catalogue. Excellent transparency on pricing VAT relief, free delivery, price match. Single, large, well-stocked showroom offers a unique physical experience. 20 years of experience. Engineer delivery option.
  • Weaknesses: Only one physical showroom, limiting in-person access for most of the UK.
• Ableworld:

  • Strengths: Extensive network of physical stores across the UK over 30 locations, allowing for greater local access, try-before-you-buy, and localized service. Strong focus on personalized advice and after-sales support including repairs. Reputable, established brand.

  • Weaknesses: Online catalogue might not be as extensive or as smoothly navigable as Mobilitysmart.co.uk’s, depending on the specific product. Pricing might vary by store location.

  • Verdict: If local physical access and personalized store-based service are your top priorities, Ableworld might be a better fit due to its widespread showrooms. If you prioritize a comprehensive online shopping experience with competitive pricing and excellent online support, Mobilitysmart.co.uk stands out, especially if you’re close enough to visit their flagship showroom. Londonsafes.co.uk Reviews

Head-to-Head: Mobilitysmart.co.uk vs. CareCo

*   Strengths: Same as above. Focus on broad selection, 20 years experience, single large showroom, engineer delivery.
*   Weaknesses: Same as above.

• CareCo:

  • Strengths: Known for very competitive pricing and frequent sales/promotions. Offers a good balance of online shopping and a growing number of showrooms though fewer than Ableworld. Strong marketing presence. Good selection of popular mobility items.

  • Weaknesses: Some customer reviews occasionally highlight issues with delivery or after-sales service compared to more established players. The showroom experience might vary.

  • Verdict: If budget and finding the absolute best deal are paramount, CareCo often has attractive prices and promotions. If you seek a more established retailer with a track record of 20 years and a strong emphasis on service transparency and a premium showroom experience, Mobilitysmart.co.uk might be preferred.

General Comparison Points

• Online Experience: Mobilitysmart.co.uk generally offers a very strong online platform, often more refined and user-friendly for browsing a vast catalogue compared to some competitors who might still be optimizing their digital presence.
• Showroom Strategy: Mobilitysmart.co.uk’s single, large, premium showroom contrasts with competitors like Ableworld many smaller local stores or CareCo a growing number of varying size showrooms. The “superstore” approach allows for unparalleled product testing but limits geographical reach for in-person visits.
• Value-Added Services: Mobilitysmart.co.uk’s clear VAT relief process, free delivery, and price match promise are competitive and well-articulated. Most reputable competitors will offer similar benefits, so direct comparison of these aspects is essential for specific products.
• After-Sales Support: While Mobilitysmart.co.uk offers warranty and returns, reviewing independent customer feedback for all competitors on after-sales service, repairs, and technical support is crucial, as this can significantly impact long-term satisfaction with high-value mobility items.

In essence, Mobilitysmart.co.uk carves out a niche by combining a vast online inventory with the unique benefit of a large, comprehensive physical showroom.

This makes it particularly appealing to customers who want the convenience of online shopping but also value the opportunity to physically inspect and test products before making a significant investment. B-id.co.uk Reviews

Frequently Asked Questions

What is Mobilitysmart.co.uk?

Mobilitysmart.co.uk is a UK-based online retailer specializing in a wide range of mobility aids and equipment, including mobility scooters, wheelchairs, daily living aids, bathing aids, and more.

Is Mobilitysmart.co.uk a reputable company?

Yes, based on their website, Mobilitysmart.co.uk appears to be a reputable company, citing “Celebrating 20 years at Mobility Smart” and highlighting features like “Engineer Delivery,” “12 Month Warranty,” and a “Price Match Promise.” They also have a physical showroom in Lancashire.

Where is Mobilitysmart.co.uk located?

Mobilitysmart.co.uk has a physical showroom located in Garstang, Lancashire, just off the M6 motorway in the UK. Their primary business is online retail.

Does Mobilitysmart.co.uk offer free delivery?

Yes, Mobilitysmart.co.uk explicitly states that they offer “Free Delivery” on their website for purchases.

Can I get VAT relief on purchases from Mobilitysmart.co.uk?

Yes, Mobilitysmart.co.uk provides clear information and a process for eligible customers to claim VAT relief on qualifying mobility aids in the UK. Taxbuddy.com Reviews

What kind of products does Mobilitysmart.co.uk sell?

They sell a comprehensive range of mobility products, including mobility scooters, wheelchairs, walking aids, bathing aids, beds & bed aids, chairs & seating aids, ramps, daily living aids, continence care products, and parts & spares.

Does Mobilitysmart.co.uk have a physical store I can visit?

Yes, they have a “premium, fully stocked mobility showroom” located in Garstang, Lancashire, where customers can explore and test products.

How do I contact Mobilitysmart.co.uk customer service?

You can contact them via their dedicated sales phone number 0800 567 7222 or through the “Contact Us” and “Help & Support” sections on their website.

What is the return policy for Mobilitysmart.co.uk?

Mobilitysmart.co.uk states they offer “Easy Returns.” Customers should refer to their “Arrange a Return” section and “Terms & Conditions” on their website for full details on the return window, item condition, and process.

Does Mobilitysmart.co.uk offer a warranty on its products?

Yes, Mobilitysmart.co.uk states that they offer a “12 Month Warranty” on their products, indicating confidence in their quality. Coolboxesuk.com Reviews

Do they offer a price match guarantee?

Yes, Mobilitysmart.co.uk advertises a “Price Match Promise,” suggesting they are willing to match competitors’ prices for identical products.

Can I cancel an order I placed with Mobilitysmart.co.uk?

Yes, you can typically cancel an order if it has not yet been dispatched.

It is recommended to contact their customer service immediately by phone or email to initiate a cancellation.

Does Mobilitysmart.co.uk sell used or refurbished items?

The website primarily promotes new products.

There is no explicit mention of selling used or refurbished items on their main pages, but it’s best to check individual product descriptions or contact them directly. Johnscofieldphotography.co.uk Reviews

What payment methods does Mobilitysmart.co.uk accept?

While not explicitly listed on the homepage, online retailers typically accept major credit/debit cards Visa, Mastercard and often PayPal.

Check their checkout process for specific accepted payment methods.

Do they offer financing options for larger purchases like scooters?

The homepage does not explicitly mention financing options.

For high-value items, it’s advisable to check product pages or contact their sales team directly to inquire about potential financing or payment plans.

How long does delivery take from Mobilitysmart.co.uk?

Delivery times can vary depending on the product and delivery service chosen e.g., standard vs. engineer delivery. Detailed delivery information is usually available in their “Delivery Information” section on the website. Redbull.com Reviews

What is “Engineer Delivery” offered by Mobilitysmart.co.uk?

Engineer Delivery typically means that a qualified engineer delivers and often sets up larger, more complex mobility equipment, ensuring it’s assembled correctly and ready for use.

Does Mobilitysmart.co.uk provide after-sales support or repairs?

While they offer a warranty and parts, the extent of their direct repair services isn’t detailed on the homepage.

For repairs or maintenance beyond warranty, it’s best to contact their customer service for guidance or local recommendations.

Is Mobilitysmart.co.uk suitable for someone looking for specific parts for their mobility equipment?

Yes, they have a “Parts & Spares” category and a “Parts Finder” tool, indicating they cater to customers needing specific components for repair or maintenance.

How does Mobilitysmart.co.uk compare to Ableworld or CareCo?

Mobilitysmart.co.uk offers a strong online presence with a large single showroom, while Ableworld has many local stores. CareCo is known for competitive pricing.

Mobilitysmart.co.uk emphasizes 20 years of experience and transparent customer benefits like free delivery and VAT relief.

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