More Good Reviews vs. Podium

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When you’re trying to pick the best tool for getting reviews and managing your online reputation, you’ll likely come across More Good Reviews and Podium. Both aim to help businesses, but they have some key differences in their focus, features, and pricing.

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More Good Reviews: The Focused Review Automation Specialist

More Good Reviews really shines as a dedicated, automated review collection engine. Its primary goal is to help you continuously gather public reviews and feedback from your customers with minimal effort on your part.

  • Core Strength: Its biggest draw is the robust automation of review requests via email and SMS, complete with customizable templates and smart feedback routing. It funnels happy customers to public review sites and captures negative feedback privately.
  • Customization: You get personalized review pages, white-label options (especially with higher tiers or lifetime deals), and the ability to use your own domain.
  • Pricing: More Good Reviews offers a free plan and then scales up. Crucially, it’s often available as a lifetime deal on AppSumo, which makes it a very cost-effective, one-time payment solution compared to recurring subscriptions.
  • Best for: Businesses primarily focused on efficiently increasing their volume of positive online reviews and managing their public reputation across various platforms.

Podium: The Broader Customer Interaction Platform

Podium, on the other hand, is a much broader “customer interaction” platform. While reviews are a significant part of what it does, it’s designed to handle a wider range of customer communications, including messaging, payments, and even website chat, all from one inbox.

  • Core Strength: Podium’s strength lies in its all-in-one inbox that consolidates various customer interactions, including review management, web chat, and payment processing. It emphasizes two-way business texting for communication and review invites.
  • AI Capabilities: Podium also incorporates AI, with an “AI Employee” or “AI Reputation Specialist” that can help automate textable review invites and craft instant, personalized responses.
  • Features Beyond Reviews: You’ll find features like payment collection, web chat, and even tools for managing customer relationships that go beyond just reviews.
  • Pricing: Podium is generally considered to be on the more expensive side, especially for small businesses. Some users have expressed frustration with its pricing structure, with plans starting at a much higher monthly rate than More Good Reviews’ base plans.
  • Best for: Businesses looking for a comprehensive customer interaction platform that includes review management as one of its many features, especially those that heavily rely on messaging and integrated communication.

Key Differences at a Glance

Feature More Good Reviews Podium
Primary Focus Automated review collection & reputation management All-in-one customer interaction, including reviews, messaging, payments
Pricing Model Monthly/Yearly subscriptions. often Lifetime Deals on AppSumo Monthly/Yearly subscriptions, generally more expensive
Feedback Routing Strong, built-in private feedback routing Smart review routing/sentiment-based
Customization Highly customizable pages, white-label, custom domains Customizable elements, but the broader platform defines the experience
Integrations Stripe, HubSpot, Zapier, Slack (for data import & alerts) Broader integrations for CRM, payments, etc., across its ecosystem
Customer Support Praised for responsiveness and dedication Mixed reviews, some complaints about slow or unhelpful support
SMS Review Requests Yes, but requires your own Twilio account Yes, often integrated into their communication features

If your main goal is to efficiently and automatically gather more online reviews and manage your reputation across various platforms, More Good Reviews offers a highly focused and often more affordable solution, especially if you can get a lifetime deal. If you need a comprehensive suite of tools for all your customer interactions, including payments and broader messaging, and you have a larger budget, Podium might be what you’re looking for.

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Read more about More Good Reviews Review:
More Good Reviews Review & First Look
How More Good Reviews Works
More Good Reviews Pricing
More Good Reviews Features
More Good Reviews Pros & Cons
Does More Good Reviews Work?
Is More Good Reviews Legit?
What to Expect from More Good Reviews
How to Get Started with More Good Reviews
More Good Reviews Dashboard Overview
More Good Reviews Customer Support Review
More Good Reviews Refund Policy Explained Is More Good Reviews Legit?

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