Struggling to get your Surfshark VPN to connect? We’ve all been there – that moment when you hit “Connect” and… nothing happens, or it just sits there trying endlessly. It’s super frustrating, especially when you’re just trying to keep your online activity private or access content from another region. The good news is, most Surfshark connection problems aren’t super complex, and there are a bunch of straightforward steps you can take to get things back on track. Think of this as your personal troubleshooting guide, a friendly hand to walk you through the common glitches and get your VPN up and running again. We’ll cover everything from simple restarts to digging into more advanced settings, so you can often fix it yourself. But remember, if you try everything here and you’re still stuck, Surfshark’s customer support team is always there to help, usually available 24/7 through live chat. Let’s get your Surfshark VPN connected!

Table of Contents

Why Your Surfshark VPN Might Be Playing Hard to Get

Before we dive into the fixes, it helps to understand why your Surfshark VPN might not be connecting. Knowing the common culprits can sometimes help you pinpoint the issue faster. It’s like when your car won’t start – is it the battery, or did you run out of gas?

Here are some of the usual suspects when your Surfshark VPN isn’t cooperating:

Weak or Unstable Internet Connection: This might sound obvious, but a VPN needs a solid internet connection to establish its own secure tunnel. If your Wi-Fi is spotty or your mobile data is struggling, Surfshark will have a hard time connecting.
Overloaded or Malfunctioning VPN Server: Just like any online service, VPN servers can get busy or run into technical issues. If too many people are trying to connect to the same server, or if that server is simply having a bad day, you might experience issues.
Outdated Surfshark App: VPN providers like Surfshark regularly release updates to improve performance, patch bugs, and adapt to new network restrictions. Skipping these updates can definitely lead to connectivity problems.
Firewall or Antivirus Interference: Security software is designed to protect your device, but sometimes it can be a little too protective, mistakenly blocking your VPN’s connection attempts.
Conflicting Applications: Other VPNs, certain ad blockers, or network monitoring tools can sometimes clash with Surfshark, preventing it from connecting properly.
VPN Protocol Issues: Surfshark uses different “protocols” like WireGuard, OpenVPN, IKEv2 to establish its connection. Sometimes, one protocol might struggle with your network or device, while another works just fine.
Network Restrictions ISP, Public Wi-Fi: Your Internet Service Provider ISP or the administrator of a public Wi-Fi network might be actively blocking or throttling VPN traffic. This is more common in certain regions or on restrictive networks like at schools or workplaces.
Incorrect Account or Login Details: If your subscription is expired, your login credentials are wrong, or you’re encountering “too many login attempts,” Surfshark simply won’t let you connect.
IPv6 Protocol: Surfshark, at the moment, doesn’t fully support IPv6. If your network is heavily reliant on IPv6, it could cause connectivity glitches.
Router Settings: Your home router might have settings like a built-in firewall or disabled VPN passthrough that interfere with Surfshark.

Now that we have an idea of what might be going on, let’s roll up our sleeves and start fixing things!

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Basic Checks: The “Have You Tried Turning It Off and On Again?” Steps

Honestly, you’d be surprised how often these simple steps resolve connectivity issues. Always start here!

1. Check Your Internet Connection First

Before blaming the VPN, make sure your basic internet connection is working. Can you browse websites normally without Surfshark connected?

Run a speed test: Websites like Speedtest.net can quickly tell you if your internet is stable.
Try a different app or website: See if other apps on your device can access the internet.
Switch networks: If you’re on Wi-Fi, try switching to mobile data if available or an Ethernet connection. If Surfshark connects on a different network, you know the problem is with your primary network.

If your internet isn’t working at all without the VPN, then that’s your first problem to fix!

2. Restart Everything The Classic Fix!

This is the ultimate “reset button” for many tech issues. Kaspersky vpn vs surfshark vpn

Restart the Surfshark App: Close the app completely don’t just minimize it and then open it again. Sometimes the app just needs a fresh start.
Restart Your Device: Whether it’s your phone, tablet, or computer, a full reboot can clear temporary glitches and refresh network settings.
Restart Your Router: Unplug your Wi-Fi router from the power outlet, wait about 30 seconds, and then plug it back in. This can often resolve network-related issues.

3. Try a Different Server Location

VPN servers can get overloaded or experience temporary issues. If you’re trying to connect to, say, a server in New York and it’s not working, simply pick another server.

Choose a nearby server: Sometimes, connecting to a server geographically closer to you can be more reliable.
Try another country: If you don’t need a specific location, just pick a different country entirely to see if it connects.
Look for less crowded servers: In the Surfshark app, some locations might show a “load” indicator. Try one with lower traffic.

4. Update Your Surfshark App Don’t Skip This!

Outdated software is a common cause of VPN problems. Developers constantly push updates to improve performance and compatibility.

Check for updates:
- On desktop: Open the Surfshark app and look for an “Update” notification, or check the settings.
- On mobile: Go to your device’s app store Google Play Store for Android, Apple App Store for iOS and check for pending updates for Surfshark.
Reinstall the app: If updating doesn’t work or you suspect a corrupted installation, consider completely uninstalling Surfshark and then downloading and reinstalling the latest version from Surfshark’s official website or your device’s app store. This can be a must.

Digging Deeper: App Settings & Configuration

If the basic steps didn’t do the trick, it’s time to look at Surfshark’s internal settings.

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1. Changing VPN Protocols

Surfshark supports several VPN protocols, and sometimes switching between them can resolve connectivity issues. Different protocols are better for different situations or networks.

How to change it: Open your Surfshark app, go to Settings > VPN Settings > Protocol.
Which one to try?
- WireGuard: This is often the default and usually the fastest and most efficient. It’s great for most users.
- OpenVPN UDP/TCP: OpenVPN is a very reliable, open-source protocol.
  - OpenVPN UDP: Generally faster, good for streaming and gaming.
  - OpenVPN TCP: Slower, but more reliable, especially on restrictive networks where UDP might be blocked. Try this if UDP isn’t connecting.
- IKEv2: Known for its stability and quick reconnection, especially useful for mobile devices when switching between Wi-Fi and mobile data.

Try each one, restarting the connection after each change, to see which one works best for your current network. You might find that your device or network prefers a particular protocol.

2. Disabling Conflicting Features Temporarily!

Surfshark has some excellent features, but occasionally, they can interfere with establishing a connection.

CleanWeb: This feature blocks ads, trackers, and malware domains. While usually helpful, try turning it off temporarily go to Settings > VPN Settings > CleanWeb to see if it’s somehow blocking your connection.
Kill Switch: This feature cuts your internet if the VPN connection drops, preventing data leaks. Sometimes, a sensitive Kill Switch can prevent the VPN from connecting in the first place. Try disabling it in Settings > VPN Settings > Kill Switch.
Bypasser Split Tunneling: If you’ve configured Bypasser sometimes called Whitelister to exclude certain apps or websites from the VPN, ensure these settings aren’t inadvertently causing a conflict. Maybe temporarily disable it or clear its rules.
IP Rotator: This advanced feature changes your IP address regularly. If enabled, try turning it off to see if it improves stability.

Remember to re-enable these features one by one once your VPN is connecting, to see if one of them was the culprit.

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Network Niggles: Your Connection’s Hidden Hurdles

Sometimes, the issue isn’t with Surfshark itself, but with how your network or other software on your device interacts with it.

1. Firewall and Antivirus Interference

Your device’s firewall or third-party antivirus software might be treating Surfshark as a threat.

Temporarily Disable: Try temporarily disabling your firewall like Windows Defender Firewall and any antivirus software you have running. Then, attempt to connect to Surfshark.
Add an Exception: If disabling them fixes the problem, you’ll need to add Surfshark to your security software’s “exceptions” or “whitelist” to allow it through. The steps for this vary depending on your specific software, but you usually look for a setting like “Allow an app through firewall” or “Exclusions.”
Other VPNs: If you have any other VPN clients installed on your device, even if they’re not active, they can sometimes cause conflicts. Consider temporarily disabling or even uninstalling them.

2. Disabling IPv6

Surfshark currently works best with IPv4. If your network uses IPv6, it can sometimes cause connection problems.

How to check: You can often see if you have an IPv6 address by visiting a “What is my IP” website without the VPN connected.
How to disable: Disabling IPv6 can usually be done in your device’s network adapter settings. The steps vary by operating system, but a quick search for “disable IPv6 ” will give you detailed instructions. Don’t worry, disabling it generally won’t negatively affect your network.

3. Custom DNS Settings

Your internet provider’s default DNS servers can sometimes interfere with VPN connections. Switching to custom DNS can often help. Unpacking the “Surfshark Scandal”: A Closer Look at the Concerns

Try Surfshark’s DNS: Some users have had success by setting custom DNS servers in their device’s network settings. Surfshark’s own support pages often recommend their DNS servers for improved connectivity.
Public DNS alternatives: You could also try public DNS servers like Google DNS 8.8.8.8 and 8.8.4.4 or Cloudflare DNS 1.1.1.1 and 1.0.0.1.
Where to change: This is typically done in your device’s network adapter settings e.g., “Change adapter options” on Windows, “Network” in System Settings on macOS, Wi-Fi settings on mobile.

4. Resetting Network Settings

This is a more drastic step but can clear out any corrupted network configurations on your device.

On Windows: Go to Settings > Network & Internet > Status > Network Reset. This will reinstall your network adapters and reset network components.
On macOS: Go to System Settings > Network, select your active network, click “Details…” or “Advanced”, and then “Renew DHCP Lease.” You might also need to delete existing VPN profiles in Network settings.
On iOS: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This clears all Wi-Fi passwords and network preferences, so you’ll have to set them up again.
On Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This will reset all network settings, including Wi-Fi passwords.

After performing a network reset, restart your device and then try connecting Surfshark again.

Account & Login Headaches

Sometimes the connection issue isn’t technical at all, but rather related to your account.

1. Incorrect Credentials or “My Surfshark Login” Issues

Double-check your email and password. A simple typo can be the culprit.

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Reset Password: If you’re unsure, try resetting your Surfshark password on their website.
Check Subscription: Make sure your Surfshark subscription is active and hasn’t expired. You can usually check this in the “My Account” section of the app or on the Surfshark website.
“Too Many Login Attempts”: If you see this error, it means your IP address might have been temporarily blocked. Try switching to a different network like mobile data if you’re on Wi-Fi, restarting your router for a new IP, or simply waiting 10-15 minutes before trying again.
Login with Code: If you’re logged into Surfshark on another device, you can often use a “login with code” feature to quickly log into a new device without typing credentials.
Incognito Mode: If you’re having trouble logging into the Surfshark website which can indirectly affect app functionality if it’s a payment issue, for example, try logging in using your browser’s incognito or private browsing mode.

Device-Specific Fixes for Your Surfshark Troubles

While many solutions are universal, some operating systems have unique quirks.

On Windows

Network Adapter Issues: Windows network adapters can sometimes act up.
- Go to Device Manager, find your network adapter, right-click, and select Update driver.
- If that doesn’t work, try disabling and re-enabling the adapter.
- As a last resort, uninstall the adapter and restart your computer to let Windows reinstall it.
Conflicting Software: Other VPN clients, older security software, or even certain network utilities can conflict. Temporarily disable or uninstall them to test.
Reset Network from Surfshark App: Some older versions of the Surfshark Windows app had a “Reset Network” option within the Settings > Help > Troubleshooting tools section. This can be a quick way to clear network issues.

On macOS

Direct Download vs. App Store: Some users on Reddit have reported better connectivity with the DMG version direct download from Surfshark’s website compared to the App Store version. If you’re using the App Store version, consider reinstalling the direct download.
Reset VPN Profile: In the Surfshark app, go to Settings > Get Help > Reset VPN profile. This can clear out problematic VPN configurations.
Renew DHCP Lease: As mentioned in the general network reset, renewing your DHCP lease in System Settings > Network > Your active connection > Details… > TCP/IP can sometimes help.
Older macOS versions: Ensure your macOS is up to date, as older operating systems can sometimes clash with modern VPN apps.

On iOS iPhone/iPad

Permissions: When you first install Surfshark, it needs permission to add VPN configurations to your device. Make sure you’ve granted these.
Reset VPN Profile: Just like on Mac, you might find a “Reset VPN profile” option in the app’s settings under the “Get Help” section.
Background App Refresh/Power Saving: Ensure Surfshark has permission for “Background App Refresh” and isn’t being restricted by low power mode, which can limit its ability to maintain a connection.
Reinstalling: This is often a go-to fix for persistent mobile issues. Fully uninstall and then reinstall the app from the App Store.

On Android

App Permissions: When connecting for the first time, Surfshark will ask for permission to create VPN connections. You must tap “OK” for it to work. Also, ensure it has network access, storage access for data/settings, and device info permissions.
Installation Method: If you installed Surfshark via an APK file and are having issues, try uninstalling and installing it directly from the Google Play Store, and vice-versa.
Native Kill Switch: Android has a “native” Kill Switch feature within its system settings separate from Surfshark’s in-app Kill Switch. Check if this is enabled and configured correctly, or temporarily disable it.
Battery Optimization: Ensure Android’s battery optimization settings aren’t aggressively closing Surfshark in the background. You might need to add Surfshark to the “unrestricted” list for battery usage.

On Firestick

Firestick connection issues usually mirror Android problems, as Fire OS is based on Android. Surfshark VPN in India: Your Guide to Staying Secure and Connected

Clear Cache/Data: Go to Settings > Applications > Manage Installed Applications > Surfshark > Clear Cache and Clear Data.
Reinstall: Uninstall and reinstall the Surfshark app.
Try Different Protocols/Servers: Use the tips for changing protocols and servers mentioned earlier.
Check Internet: Ensure your Firestick has a stable internet connection.

Advanced Tips & What to Do When All Else Fails

If you’ve gone through all the steps above and your Surfshark VPN still won’t connect, don’t throw in the towel just yet.

1. Test on Different Networks

This is a critical diagnostic step. If Surfshark still doesn’t connect on any network e.g., your home Wi-Fi, a public Wi-Fi hotspot, and your phone’s mobile data hotspot, it strongly suggests an issue with the Surfshark app itself or your device’s core configuration, rather than just one specific network.

2. Manual Connection Setup

In some rare cases, especially on highly restrictive networks or for specific configurations, setting up a VPN connection manually might be necessary. This is more complex and involves downloading configuration files from Surfshark’s website and using a third-party OpenVPN client like Tunnelblick on macOS, as one Reddit user found helpful. This is usually detailed in Surfshark’s support articles if applicable. Surfshark VPN on iOS: What Reddit Users Really Think (And My Take!)

3. When to Contact Surfshark Support

You’ve tried everything, from restarting your router to changing protocols, and still, “My Surfshark VPN won’t connect.” This is when it’s absolutely time to reach out to Surfshark’s dedicated support team.

24/7 Live Chat: Surfshark offers 24/7 live chat support, which is often the quickest way to get help.
Email Support: For more complex issues that might require sending logs or screenshots, email support is also an option.
Provide Details: When you contact them, be sure to mention:
- All the troubleshooting steps you’ve already tried.
- Your device type and operating system.
- The exact error message if any.
- Which servers or protocols you’ve attempted.
- If you’re getting “connected but no internet,” or just can’t connect at all.

They have specialized tools and knowledge to diagnose issues unique to your account or network environment. They might even ask you to send them diagnostic reports directly from the app to help them understand what’s going on.

Frequently Asked Questions

Why is my Surfshark VPN connected but has no internet?

If your Surfshark VPN says it’s connected, but you can’t access any websites or online services, it’s often a “connected but no internet” issue. First, try switching to a different VPN server. Then, change your VPN protocol in the Surfshark app settings, perhaps trying OpenVPN TCP for better stability over UDP. Temporarily disable any firewall or antivirus software, as they might be blocking internet access through the VPN. You should also try disabling IPv6 on your device and clearing your browser’s cache and cookies. Lastly, restarting your device and the Surfshark app can often resolve this kind of glitch.

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How do I reset my Surfshark VPN connection?

To reset your Surfshark VPN connection, start by simply disconnecting and then reconnecting within the app. If that doesn’t work, try restarting the Surfshark application completely. For a deeper reset, restart your entire device phone, computer, etc.. If it’s a network-level problem, consider resetting your device’s network settings through your operating system e.g., “Network Reset” on Windows, “Reset Network Settings” on iOS. Sometimes, switching VPN protocols in the app’s settings or picking a different server also acts as a kind of connection reset.

What VPN protocol is best for Surfshark?

For most users, WireGuard is Surfshark’s recommended protocol because it offers an excellent balance of speed, security, and efficiency. However, the “best” protocol can depend on your specific situation. If you’re on a mobile device and frequently switch networks, IKEv2 is great for its quick reconnection capabilities. For highly restrictive networks or if you’re experiencing stability issues, OpenVPN TCP can be more reliable, while OpenVPN UDP generally offers faster speeds. It’s a good idea to experiment with these in your app’s settings to see which works best for your network.

Why is my Surfshark not connecting on my iPhone/Android?

Surfshark not connecting on your mobile device iPhone or Android can be due to a few common reasons. Make sure your device has a stable internet connection first. Then, check if your Surfshark app is fully updated, as outdated versions often cause issues. Try switching to a different VPN server location or changing the VPN protocol in the app’s settings IKEv2 or WireGuard are often good for mobile. Ensure you’ve granted all necessary permissions to the Surfshark app when it was installed. Finally, temporarily disable any other security apps, firewalls, or battery optimization features that might be interfering. If all else fails, a complete reinstall of the app often helps.

Can my ISP block Surfshark VPN?

Yes, your Internet Service Provider ISP can attempt to restrict or block VPN traffic, especially in regions with strict internet censorship or on certain public/organizational networks. However, reputable VPNs like Surfshark use advanced techniques, such as obfuscation sometimes called “Camouflage Mode” or “NoBorders” mode, to disguise VPN traffic as regular internet traffic, making it harder for ISPs to detect and block. If you suspect your ISP is blocking Surfshark, try switching to different VPN protocols OpenVPN TCP is often more resilient or contacting Surfshark support for advice on bypassing these restrictions.

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My Surfshark VPN Won’t Connect? Here’s How to Fix It!