Neograss.co.uk Reviews

Based on looking at the website, Neograss.co.uk appears to be a legitimate and comprehensive online retailer specializing in high-quality artificial grass products in the UK.

They present themselves as innovators in the artificial turf industry, focusing on solving common problems associated with traditional artificial lawns, such as realism, durability, heat retention, and safety.

The site showcases a range of artificial grass options, highlighting advanced technologies like “Instant Recovery®,” “Feelgood®,” “Natural Look®,” and “Atmos®” to distinguish their offerings.

While the concept of artificial grass itself is permissible and often a practical solution for homeowners seeking low-maintenance alternatives, it’s always wise to ensure that any products or services align with ethical and environmental considerations. Anmodelcars.com Reviews

Neograss.co.uk emphasizes durability, safety for families and pets, and even claims an air-purifying technology, which are positive aspects to consider.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Neograss.co.uk Review & First Look

Upon an initial review of Neograss.co.uk, the website presents a clean, professional, and user-friendly interface. Iphixni.com Reviews

The navigation is intuitive, allowing visitors to easily explore their product range, learn about their technology, and access essential information like delivery and returns.

The site clearly positions itself as a premium provider of artificial grass, emphasizing quality, innovation, and customer satisfaction.

The visual design is appealing, featuring high-quality images of their products in various settings, which helps convey the realistic look they aim for.

User Experience and Website Aesthetics

The website’s design is modern and responsive, ensuring a good experience whether accessed from a desktop, tablet, or mobile phone.

Key information like contact details, basket, and account access are prominently displayed. Thecosmeticsavenue.com Reviews

• Clear Call to Actions: Buttons for “Shop Now,” “Order Samples,” and “Talk to an Artificial Grass Expert” are strategically placed, guiding the user effectively.
• Visual Appeal: The use of large, high-resolution images and videos implied by the focus on visual realism showcases the product effectively.
• Easy Navigation: The main menu is well-structured, allowing for quick access to product collections, technology explanations, and support resources.

Initial Impressions of Product Range

Neograss.co.uk offers a diverse range of artificial grass products, catering to different needs and budgets.

From entry-level options to highly advanced, ultra-realistic turf, there seems to be a product for every requirement.

• Varied Pile Heights: Products like Lyra 40mm, Echo 30mm, Aurora 38mm, and Start entry-level, likely shorter pile indicate a range of aesthetic and functional choices.
• Specialized Products: The “NeoPutt – Artificial Golf Putting Green” shows a niche offering for golf enthusiasts, demonstrating versatility.
• Clear Product Descriptions: Each product listing includes key specifications like pile height, backing material polyurethane, and suitability for pets and children.

Neograss.co.uk Features

Neograss.co.uk highlights several proprietary technologies that differentiate its artificial grass from competitors, aiming to address common consumer pain points.

These features are central to their marketing message and aim to provide a superior user experience and product longevity.

Instant Recovery® Technology

This feature addresses the common problem of artificial grass flattening under foot traffic or heavy objects. Happydeals4u.in Reviews

The website claims this technology ensures the fibers remain upright and spring back, maintaining the lawn’s aesthetic appeal over time.

• Material Composition: The unique blend of nylon and polyethylene is cited as the key to this resilience. Nylon is known for its durability and elasticity, while polyethylene is common in artificial turf for its softness and natural feel.
• Longevity: This technology aims to extend the lifespan of the artificial grass by preventing premature wear and tear, ensuring it looks good for years.
• Real-world Application: This is particularly beneficial for high-traffic areas like family gardens or pet zones, where constant use can quickly degrade the appearance of lesser-quality turf.

Feelgood® Technology

Overheating is a significant drawback of many artificial grass products, especially in sunny climates.

Neograss.co.uk claims its Feelgood® technology keeps the lawn 12 degrees cooler than standard artificial grass.

• Heat Dissipation: While specific mechanisms aren’t detailed on the homepage, this technology likely involves material properties or specific fiber structures that reduce heat absorption and facilitate cooling.
• Comfort and Safety: A cooler surface makes the lawn more comfortable for bare feet, children, and pets, especially during warmer months. This is a crucial safety and comfort feature often overlooked.
• Comparison Data: The claim of “12 degrees cooler” is a specific data point that gives a tangible benefit to potential customers.

Natural Look® Technology

Achieving a realistic appearance is paramount for artificial grass, and Natural Look® technology aims to address this by reducing glare and protecting against color fading.

• Anti-Glare Properties: Many artificial grasses can appear shiny or “fake” due to light reflection. This technology likely incorporates matte finishes or specific fiber shapes to minimize unnatural sheen.
• UV Protection: Long-term exposure to sunlight can cause artificial grass to fade. UV protection is essential for maintaining the vibrant green color and overall aesthetic appeal over its lifespan.
• Multi-toned Fibres: The mention of “Multi-toned Natural Look® fibres” suggests the use of varying shades of green and brown within the turf to mimic the natural variations found in real grass, enhancing realism.

Atmos® Air Purifying Technology

This is a unique and highly innovative feature, claiming to use nanotechnology to remove pollutants, improve air quality, and break down viruses, bacteria, moss, algae, and odors. Freestylelibre.co.uk Reviews

• Environmental Benefit: The claim of air purification is a significant ecological advantage, potentially making the artificial lawn not just a decorative element but also a contributor to healthier outdoor air.
• Hygiene and Maintenance: Breaking down viruses, bacteria, moss, and algae would significantly reduce the need for cleaning and chemical treatments, enhancing the hygiene of the lawn.
• Odor Control: For pet owners, the ability to break down bad odors is a huge selling point, addressing one of the most common complaints associated with pet-friendly artificial turf. This is a very strong claim, and consumers would likely look for independent verification if this is a primary driver for purchase.

Neograss.co.uk Pros & Cons

Understanding the advantages and disadvantages of Neograss.co.uk’s offerings helps in making an informed decision.

Based on the information presented on their website, a balanced view can be formed.

Pros of Neograss.co.uk

Neograss.co.uk emphasizes several strong selling points that cater to modern homeowner needs and address common artificial grass concerns.

• Advanced Proprietary Technologies: Features like Instant Recovery®, Feelgood®, Natural Look®, and Atmos® truly set them apart, addressing common issues like flattening, heat, artificial appearance, and even air quality/hygiene. This innovation provides a competitive edge.
• High Realism: The focus on “Ultra-Realistic Natural Look® Fibres” and multi-toned blades suggests a commitment to aesthetics that closely mimic natural grass, which is a primary desire for many consumers.
• Durability and Longevity: Claims of “40% More Resilient,” “Built to Last” with stronger fibers, UV protection, and a “heavy-duty, reinforced backing” indicate a product designed for extended use. The up to 10-year warranty further supports this.
• Pet and Family Friendly: The products are designed to be “Tough enough for pets, soft enough for kids,” stain-resistant, easy to clean, and 100% free from harmful substances, making them a safe choice for households.
• Low Maintenance: A key benefit of artificial grass is reduced upkeep. Neograss.co.uk promotes “beautiful green grass without the fuss,” no mud, no mess, and no need for pesticides or fertilizers. This saves time and money for homeowners.
• Excellent Drainage: A “Fast-Draining Backing” and “High-performance drainage system” are crucial for preventing waterlogging and ensuring the lawn is usable all year round, even after heavy rain.
• Environmental Claims: The “Tree Planted with Every Order” initiative and the Atmos® air-purifying technology add an eco-conscious dimension, appealing to environmentally aware consumers. The “Save Water” benefit is also significant.
• Strong Guarantees: The 30-day returns policy and up to a 10-year warranty provide peace of mind and demonstrate confidence in their product quality.
• Expert Support and Resources: The website offers “Expert Advice,” a comprehensive “BLOG” with tips, and FAQs, indicating a commitment to educating and assisting customers.

Cons of Neograss.co.uk

While the website highlights many positives, certain aspects may be perceived as potential drawbacks or require further consideration.

• Higher Initial Cost: As a premium product with advanced technologies, Neograss.co.uk’s artificial grass is likely to have a higher upfront cost compared to standard or budget-friendly options. For example, their listed prices range from £14.99 to £44.99 per m2, which can add up significantly for larger areas.
• Claims Need Verification: While impressive, the specific claims like “12° Cooler in the Sun” Feelgood® and “Air Purifying Technology” Atmos® would ideally be backed by independent scientific testing or certifications for full consumer confidence. The website describes the technologies but doesn’t immediately link to detailed reports.
• Installation Considerations: While the website offers guides “How to Install Artificial Grass Quicker,” “How to Choose An Artificial Grass Installer”, professional installation can be costly and is often recommended for optimal results, adding to the overall expense. This isn’t a direct con of the product, but a factor for the customer.
• Limited Physical Presence Implied: As an online retailer, customers cannot physically inspect the full range of products before ordering samples, which might be a slight disadvantage for those who prefer to see and feel the product extensively in person before committing. Their stated address is a unit in an industrial estate, suggesting primarily a distribution or office space rather than a large showroom.

Neograss.co.uk Alternatives

For those considering artificial grass, whether due to budget, specific feature requirements, or geographical location, several alternatives exist in the market. Pubscale.com Reviews

These can range from other artificial grass suppliers to completely different landscaping solutions.

Other Artificial Grass Suppliers

The UK market for artificial grass is competitive, with numerous companies offering a variety of products.

• Evergreen Direct: Known for a wide range of artificial plants and trees, they also offer artificial grass with various pile heights and specifications. They often focus on aesthetic variety.
• Artificial Grass Direct AGD: A prominent online retailer offering a broad selection of artificial grass, installation accessories, and often competitive pricing. They frequently run sales and promotions.
• Grasstech: Specializes in high-quality artificial turf for residential, commercial, and sports applications, often emphasizing durability and professional installation services.
• LazyLawn: One of the original and widely recognized artificial grass brands, often seen in advertising. They offer a diverse product range and have a network of installers across the UK.

Natural Lawn Care and Landscaping

For those who prefer a natural approach, or for whom artificial grass isn’t the right fit, traditional landscaping methods offer sustainable and aesthetically pleasing alternatives.

• Traditional Grass Seed/Turf: Cultivating a natural lawn from seed or laying turf allows for a living, breathing green space. While it requires more maintenance mowing, watering, fertilizing, it offers ecological benefits like promoting biodiversity, supporting insects, and contributing to air quality.
• Native Plant Landscaping: Instead of a lawn, consider designing a garden with native plants. These plants are adapted to the local climate, often require less water and maintenance once established, and provide crucial habitats for local wildlife. This aligns well with Islamic principles of environmental stewardship.
• Hardscaping with Permeable Surfaces: For low-maintenance areas, incorporating permeable paving, gravel, or decking can create functional and attractive spaces. Ensure the materials are ethically sourced and permeable options allow for proper water drainage, preventing issues and supporting the local water table.
• Edible Gardens or Permaculture: Transform your outdoor space into a productive garden. Growing fruits, vegetables, and herbs can provide fresh produce, connect you with nature, and offer a truly rewarding and sustainable alternative to a purely decorative lawn. This promotes self-sufficiency and gratitude for Allah’s blessings.

Neograss.co.uk Pricing

Neograss.co.uk provides clear pricing for its artificial grass products on a per square meter basis, which is standard in the industry.

They also indicate original prices and current sale prices, showing potential savings for customers. Mm2godly.shop Reviews

Product-Specific Pricing Examples

Based on the homepage, here are some examples of their pricing:

• Lyra by NeoGrass: Original price £24.99, Current price £18.99 per m2
• Echo by NeoGrass: Original price £24.99, Current price £18.99 per m2
• Aurora by NeoGrass: Original price £24.99, Current price £19.99 per m2
• Start by NeoGrass: Original price £19.99, Current price £14.99 per m2
• Practic by NeoGrass: Original price £24.99, Current price £18.99 per m2
• Borneo by NeoGrass: Original price £29.99, Current price £24.99 per m2
• NeoPutt – Artificial Golf Putting Green: £34.99 per m2
• Inverness by NeoGrass: Original price £44.99, Current price £39.99 per m2
• Aberdeen by NeoGrass: Original price £49.99, Current price £44.99 per m2

Pricing Strategy and Value Proposition

The pricing strategy at Neograss.co.uk appears to be positioned towards the mid-to-high end of the artificial grass market, reflecting their emphasis on advanced technology, realism, and durability.

• Premium Positioning: Products like Aberdeen £44.99/m2 and Inverness £39.99/m2 are at the higher end, suggesting they offer the most advanced features and realism. This aligns with their claims of having “invented” perfect artificial grass.
• Entry-Level Options: The “Start” product £14.99/m2 provides a more accessible entry point, catering to customers looking for a basic, decorative artificial lawn without the full suite of advanced features.
• Value for Money: While the initial cost might be higher, the website argues for long-term value through increased resilience, longevity up to 20 years lifespan mentioned in one section, and reduced maintenance costs compared to natural lawns.
• Discounts and Promotions: The presence of “Original price” vs. “Current price” indicates that sales and discounts are a regular part of their offering, making premium products more attainable. The offer of “10% OFF kiln-dried sand or DeoFill® Pet Infill” for orders over £200 also encourages larger purchases.

How to Order from Neograss.co.uk

Ordering from Neograss.co.uk seems straightforward and user-friendly, typical of modern e-commerce platforms.

The process generally involves selecting products, calculating quantities, adding to the basket, and proceeding to checkout.

Step-by-Step Ordering Process

1. Explore Products: Browse the “Artificial Grass Collection” to view the different types of artificial grass available e.g., Lyra, Echo, Aberdeen, etc..
2. Order Samples Recommended: Before committing to a large purchase, the website strongly encourages ordering sample packs. This is a crucial step to physically assess the look, feel, and quality of the grass. The website states “Order Your Sample Pack” prominently.
3. Measure Your Lawn: Utilize their “How to Measure Your Lawn for Artificial Grass” guide to accurately determine the square meterage required. This is vital to avoid over or under-ordering.
4. Add to Basket: Once you’ve chosen your desired grass and calculated the quantity, add the required square meters to your online basket.
5. Add Accessories: Consider adding essential installation accessories like kiln-dried sand, pet infill DeoFill®, joining tape, or adhesive, as these are typically needed for a complete installation.
6. Review Basket: Double-check your order in the “Basket” to ensure all items and quantities are correct. Apply any applicable discount codes e.g., “INFILL10” for sand/infill discount.
7. Proceed to Checkout: Go to the checkout page, where you will enter your delivery information and payment details.
8. Payment: The website mentions “Klarna” as a payment option, suggesting flexibility in payment methods, including potentially interest-free installments, though users should always ensure any financing options comply with their personal financial principles and avoid interest riba.
9. Confirmation: After successful payment, you should receive an order confirmation email with details of your purchase and expected delivery.

Delivery and Returns Policy

• Fast UK-Wide Delivery: The website states “Fast UK-Wide Delivery & Expert Support,” indicating efficient logistics. Specific delivery times and costs would likely be detailed during the checkout process or in a dedicated “Delivery Information” section.
• 30 Day Returns: Neograss.co.uk offers a “30 Day Returns” policy, providing peace of mind. Customers should review the full terms and conditions for returns to understand eligibility, process, and any potential restocking fees.

Installation and Maintenance

While Neograss.co.uk sells the artificial grass, they also provide extensive resources on its installation and long-term maintenance, empowering customers to achieve the best results. Barrabes.com Reviews

Installation Process Overview

The website implies that while DIY installation is possible, professional help is also an option. They offer guides to assist with both:

• Measuring Your Lawn: This crucial first step ensures you order the correct amount of grass. The guide likely provides instructions on dealing with irregular shapes and optimizing cuts to minimize waste.
• How to Install Artificial Grass Quicker: This guide would cover preparing the ground e.g., digging out existing turf, laying a sub-base of crushed stone, compacting, laying a weed membrane, joining grass sections, infilling, and finishing edges.
• Choosing an Artificial Grass Installer: For those preferring professional installation, this guide would likely advise on how to vet and select a reputable installer, what questions to ask, and what to look for in terms of experience and certifications. The “Become A NeoGrass Approved Installer” section suggests they may have a network of recommended professionals.

Maintenance Tips for Artificial Grass

One of the primary benefits of artificial grass is low maintenance.

Neograss.co.uk provides guidance to keep their products looking pristine.

• Regular Brushing: Periodically brushing the pile against the grain helps to keep the fibers upright and maintain the lush appearance. This is especially important in high-traffic areas.
• Cleaning Spills and Debris: Promptly remove any leaves, twigs, or other debris. For spills, the website’s claims of stain resistance and fast drainage suggest that most liquids can be rinsed off with water. For tougher stains, a mild detergent and water solution may be recommended.
• Pet Waste Management: For pet owners, the “Dog & Pet Friendly” and “Stain Resistant” features are key. The Atmos® technology, if effective, would help break down odors. Regular rinsing of pet-prone areas is generally recommended to prevent odor buildup.
• No Pesticides or Fertilizers: A significant advantage is the elimination of chemicals commonly used on natural lawns, contributing to a safer environment for children and pets.
• Lifespan: The website mentions “Artificial grass can last up to 20 years,” indicating that with proper installation and minimal maintenance, Neograss products are a long-term investment.

Neograss.co.uk vs. Competitors

When evaluating Neograss.co.uk, it’s beneficial to see how they stack up against other players in the artificial grass market, particularly concerning their unique selling propositions.

Technology and Innovation

• Neograss.co.uk: Clearly distinguishes itself through proprietary technologies like Instant Recovery® resilience, Feelgood® cooler temperature, Natural Look® realism, UV protection, and notably, Atmos® air purification, anti-bacterial/odor. These are significant differentiators if they perform as claimed.
• Competitors General: While many competitors offer high-quality artificial grass with good drainage, UV stability, and realistic looks, few explicitly highlight the level of specialized technological innovation that Neograss.co.uk does, particularly concerning temperature regulation and air purification. Some might offer specific pile shapes or backing materials for durability, but the comprehensive suite of named technologies is less common.

Realism and Aesthetics

• Neograss.co.uk: Places a strong emphasis on “Ultra-Realistic Natural Look® Fibres” and multi-toned designs to mimic real grass. Their marketing heavily features the visual authenticity of their products.
• Competitors: Many brands strive for realism, and advancements in manufacturing have made most mid-to-high-range artificial grasses look good. However, some might still suffer from a “shiny” or overtly artificial appearance, which Neograss.co.uk aims to overcome with its Natural Look® technology.

Durability and Warranty

• Neograss.co.uk: Boasts “40% More Resilient” and a “heavy-duty, reinforced backing” with up to a 10-year warranty. This suggests a strong commitment to product longevity.
• Competitors: Warranties vary widely, typically ranging from 5 to 15 years depending on the brand and product line. Most reputable companies will offer UV stability guarantees and general wear-and-tear warranties. Neograss.co.uk’s specific resilience claims provide a measurable advantage.

Price Point

• Neograss.co.uk: Positions itself at the mid to higher end of the market, which is expected given its advanced features and premium claims. Prices range from £14.99/m2 for entry-level to £44.99/m2 for top-tier products.
• Competitors: Prices for artificial grass can range from budget-friendly options as low as £8-£10/m2 to ultra-premium products £50+/m2. Neograss.co.uk sits comfortably within the range that offers high quality for the investment.

Eco-Consciousness and Safety

• Neograss.co.uk: Emphasizes being 100% free from harmful substances, safe for children and pets, and the unique Atmos® air-purifying technology. The “Tree Planted with Every Order” initiative is a significant environmental gesture.
• Competitors: Most reputable artificial grass companies will state their products are non-toxic and safe for families. However, the specific air-purifying claim and tree-planting initiative are unique to Neograss.co.uk and represent a strong ethical and environmental stance, appealing to a specific segment of consumers.

Ultimately, Neograss.co.uk appears to differentiate itself through a focus on solving common artificial grass problems with patented technologies, aiming for a superior product experience in terms of realism, durability, comfort, and even environmental impact. This makes them a strong contender for those willing to invest in a premium artificial lawn solution. Amitsuvarna.com Reviews

How to Cancel Neograss.co.uk Order Pre-Shipment

If you’ve placed an order with Neograss.co.uk and need to cancel it before it has been dispatched, the process is generally straightforward, but speed is key.

Steps to Attempt Cancellation

1. Act Immediately: As soon as you decide to cancel, contact Neograss.co.uk. The faster you act, the higher the chance of stopping the order before it enters the shipping process.
2. Contact Customer Service:
   • Phone Call: The most direct and immediate method is to call their customer service line. Their website prominently displays 01245 931 200. Calling during their business hours will give you the best chance of speaking to someone who can process your request.
   • Email: If phone lines are busy or it’s outside business hours, send an email to [email protected]. Include your order number, name, and a clear request to cancel the order. State the reason for cancellation though it’s not always required.
3. Provide Order Details: Have your order number readily available. This will allow their customer service team to quickly locate your order in their system.
4. Confirm Cancellation: Ask for confirmation that your order has been successfully canceled. This might be an email confirmation or a reference number from the phone call. Keep this record.

Important Considerations

• Dispatch Cut-off Times: Like most online retailers, Neograss.co.uk likely has daily cut-off times for dispatch. If your order has already been picked, packed, and assigned to a courier, cancellation might not be possible, or it may transition into a return process.
• Custom Orders/Cut Lengths: While not explicitly mentioned, if any part of your order involves custom cuts or non-standard items, the cancellation policy might be more stringent once production has begun. However, for standard rolls of artificial grass, this is less likely to be an issue.
• Refund Process: Once canceled, inquire about the refund timeline. Refunds typically take 3-10 business days to reflect in your account, depending on your bank and payment method.

How to Return Neograss.co.uk Products

Neograss.co.uk explicitly states a “30 Day Returns” policy, which is a positive sign for consumer confidence.

This policy allows customers to return products if they are not satisfied, within a specified timeframe.

Steps to Initiate a Return

1. Review the Returns Policy: Before initiating a return, thoroughly read the full “Returns Contact Us” section on their website. This will detail specific conditions, such as:
   • Condition of Product: Products usually need to be in their original condition, unused, and in their original packaging.
   • Reason for Return: While not always required, some companies differentiate between faulty items and change-of-mind returns, which might affect who bears the return shipping cost.
   • Timeframe: The “30 Day Returns” policy means you have 30 days from the date of delivery to initiate the return process.
2. Contact Neograss.co.uk Customer Service:
   • Email: Send an email to [email protected] stating your intention to return. Include your order number, the specific items you wish to return, and the reason for the return.
   • Phone: You can also call them at 01245 931 200 to discuss the return process.
3. Receive Return Instructions: Neograss.co.uk will provide specific instructions on how to return the product. This might include:
   • Return Address: Where to send the product.
   • Packaging Requirements: How to securely package the product to prevent damage during transit.
   • Return Authorization RMA: Some companies require a specific return authorization number to be included with the package.
4. Arrange Shipping: You will likely be responsible for arranging and paying for the return shipping unless the item is faulty or incorrect. Ensure you use a reputable courier service and retain proof of postage and tracking information. Given the size and weight of artificial grass rolls, shipping costs can be substantial.
5. Await Refund/Exchange: Once Neograss.co.uk receives and inspects the returned product, they will process your refund or exchange. The refund will typically be issued to your original payment method.

Important Considerations for Returns

• Original Packaging: Keeping the original packaging intact is almost always a requirement for returns.
• Proof of Purchase: Always retain your invoice or order confirmation as proof of purchase.
• Large/Heavy Items: Be aware that returning bulky items like artificial grass rolls can be costly for the customer. Factor this into your decision-making if you are unsure about the product.
• Sample Ordering: This is precisely why Neograss.co.uk encourages ordering samples. It allows you to assess the product thoroughly before making a large purchase, potentially avoiding the need for a costly return.

Frequently Asked Questions

What is NeoGrass.co.uk?

NeoGrass.co.uk is a UK-based online retailer specializing in the sale of high-quality, advanced artificial grass products, along with installation accessories and related guides.

What types of artificial grass does NeoGrass.co.uk offer?

NeoGrass.co.uk offers a range of artificial grass types with varying pile heights and features, including options for general garden use e.g., Lyra, Echo, Aurora, entry-level decorative use Start, and specialized products like artificial golf putting greens NeoPutt. Thelaunchify.com Reviews

Does NeoGrass.co.uk ship outside the UK?

Based on the website stating “Fast UK-Wide Delivery,” it primarily serves customers within the United Kingdom.

International shipping details are not prominently displayed, suggesting it may not be a standard offering.

What are the key technologies NeoGrass.co.uk uses?

NeoGrass.co.uk highlights several proprietary technologies:

• Instant Recovery®: For resilient fibers that spring back.
• Feelgood®: To keep the grass 12 degrees cooler.
• Natural Look®: For realistic appearance and UV protection.
• Atmos®: Air-purifying nanotechnology that breaks down pollutants, bacteria, and odors.

Is NeoGrass.co.uk artificial grass safe for children and pets?

Yes, the website explicitly states their artificial grass is “100% Safe for Children” and “Dog & Pet Friendly,” being stain-resistant, easy to clean, and free from harmful substances.

How long does NeoGrass.co.uk artificial grass last?

The website suggests that their artificial grass is “Built to Last” and can last “up to 20 years” with proper care and installation. Aitworldwide.com Reviews

What warranty does NeoGrass.co.uk offer?

NeoGrass.co.uk offers “Up to a 10-year warranty” on its artificial grass products.

What is the return policy for NeoGrass.co.uk?

NeoGrass.co.uk offers a “30 Day Returns” policy, allowing customers to return products within 30 days of receipt, subject to their terms and conditions.

Can I order samples from NeoGrass.co.uk?

Yes, NeoGrass.co.uk encourages customers to “Order Your Sample Pack” to help them choose the perfect artificial grass for their needs.

What is the purpose of “kiln-dried sand” or “DeoFill® Pet Infill”?

Kiln-dried sand or specialized infill like DeoFill® are used in artificial grass installation to provide stability, help the fibers stand upright, and in the case of pet infill, help with odor control and drainage.

Does NeoGrass.co.uk provide installation services?

While NeoGrass.co.uk sells the products, they primarily provide guides like “How to Install Artificial Grass Quicker” and “How to Choose An Artificial Grass Installer,” suggesting they don’t directly offer installation services but can assist in finding approved installers. Lifely.com.au Reviews

How do I measure my lawn for artificial grass?

NeoGrass.co.uk provides a guide on “How to Measure Your Lawn for Artificial Grass” to help customers accurately calculate the required square meterage.

What are the benefits of choosing artificial grass from NeoGrass.co.uk?

Benefits highlighted include low maintenance, usability all year round, dog & pet friendly, 100% safe for children, free from toxins, fast draining, water saving, no need for pesticides/fertilisers, and long lasting.

Does NeoGrass.co.uk offer discounts or promotions?

Yes, the website shows current sale prices on many products and offers promotional codes, such as “INFILL10” for a discount on infill products with qualifying artificial grass purchases.

How can I contact NeoGrass.co.uk customer service?

You can contact NeoGrass.co.uk by phone at 01245 931 200 or via email at [email protected].

What payment methods does NeoGrass.co.uk accept?

The website mentions Klarna as a payment option, implying a range of payment methods are likely accepted, including traditional card payments. Xtool.eu Reviews

Is the NeoGrass.co.uk website secure for online purchases?

Yes, as a reputable online retailer, it is expected that NeoGrass.co.uk uses secure socket layer SSL technology to protect customer data during online transactions.

How does NeoGrass.co.uk contribute to the environment?

NeoGrass.co.uk claims to plant a “Tree Planted with Every Order” and features “Atmos®” air-purifying technology that removes pollutants, indicating an environmental focus.

Can NeoGrass.co.uk grass get too hot in the sun?

NeoGrass.co.uk addresses this concern with its “Feelgood® technology,” claiming it keeps their lawn “12 degrees cooler than standard artificial grass.”

Where is NeoGrass Ltd located?

NeoGrass Ltd is located at Unit 17 Redhills Industrial Estate, Chelmsford, Essex, CM3 5UL, UK.

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