Nu-heat.co.uk Reviews

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Based on looking at the website, Nu-heat.co.uk positions itself as a long-standing expert in underfloor heating and integrated renewable energy systems in the UK.

With over 33 years of experience, they highlight their specialized knowledge in designing bespoke heating solutions for various project types, from new builds to renovations.

The site emphasizes their award-winning customer service, MCS accreditation for renewable systems, and commitment to lifetime technical support, aiming to instill confidence in potential customers looking for efficient and reliable heating solutions.

The platform offers a range of products including traditional screed systems, innovative quick-install options like FastDeck®, and super-slim retrofit solutions such as LoPro®. Beyond underfloor heating, they also focus heavily on sustainable alternatives like heat pumps and solar thermal systems, promoting their efficiency, potential for reduced running costs, and eligibility for government funding. Finnjavlar.se Reviews

Their focus on custom design and comprehensive support suggests a service-oriented approach, rather than just product sales, aiming to guide customers through the entire process from initial design to post-installation support.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Nu-heat.co.uk Review & First Look

When you first land on Nu-heat.co.uk, you immediately get a sense of a well-established, professional operation. Rightmart.de Reviews

The clean layout, clear navigation, and prominent display of their 33 years of experience in underfloor heating and renewables instantly builds credibility. They don’t just sell products. they sell comprehensive heating solutions.

User Interface and Navigation

The website’s user interface is intuitive and user-friendly.

Key services like “Underfloor heating” and “Heat pumps” are easily accessible from the main navigation.

The “Get a free quote” and “Contact us” buttons are strategically placed, indicating a clear call to action for potential customers.

It’s designed to be efficient, much like the systems they promote. Bluewhalespa.com Reviews

  • Clean Design: The site avoids clutter, focusing on essential information and clear imagery.
  • Logical Flow: Information is presented logically, guiding the user from general overviews to specific product details and case studies.
  • Mobile Responsiveness: Testing on various devices shows the site is fully responsive, ensuring a good user experience across desktops, tablets, and smartphones.

Initial Impressions of Service Offerings

Nu-Heat clearly positions itself as a full-service provider, not just a supplier. They offer design, supply, and support.

This integrated approach, especially for complex systems like underfloor heating and heat pumps, is a significant plus.

Their claim of being “the most experienced” and having “unbeatable knowledge” is a bold statement, backed by their 33 years in the business.

  • Bespoke Heating Design: This is a core offering, emphasizing that systems are tailored to individual property needs.
  • Integrated Renewables: Beyond just UFH, they push heat pumps and solar thermal, aligning with modern energy efficiency trends.
  • Lifetime Technical Support: A remarkable claim that suggests strong confidence in their products and a long-term commitment to customer satisfaction. This could be a significant differentiator in a market where post-installation support is often a pain point.

Nu-heat.co.uk Pros

Nu-Heat’s website highlights several compelling advantages for those considering underfloor heating and renewable energy solutions.

These pros are clearly articulated and supported by their long history and service claims. Johnsonspropertymaintenance.co.uk Reviews

Extensive Experience and Expertise

With over 33 years in the heating industry, Nu-Heat boasts a significant depth of knowledge.

This experience is critical when dealing with complex systems like underfloor heating and integrated renewables, where proper design and installation are paramount for performance and longevity.

  • Long-standing Presence: “33 years’ heating experience” is prominently displayed, indicating stability and reliability.
  • Specialized Knowledge: They present themselves as specialists, not generalists, in underfloor heating and renewables. This focus suggests a deeper understanding of these specific technologies.
  • In-house Design Team: The mention of “in-house designers” tailoring each system is crucial. It means less reliance on external consultants and potentially more cohesive system integration.

Comprehensive System Solutions

Nu-Heat offers a wide array of systems catering to diverse project needs, from new constructions to challenging retrofit scenarios.

This comprehensive approach means they can likely find a solution for almost any property or project type.

  • New Build Solutions: Options like ClipTrack® and FastDeck® saving “up to 60 days on site” show an understanding of construction timelines.
  • Retrofit Innovations: Their LoPro® range, described as “super-slim” and adding “as little as 15mm height build-up,” addresses a common challenge in renovations where floor height is a concern.
  • Integrated Renewable Options: Beyond UFH, their expertise in heat pumps and solar thermal means they can offer a complete, energy-efficient heating solution.

Award-Winning Customer Service and Support

Nu-Heat proudly highlights its customer service accolades, specifically being “the only heating company to be awarded a Distinction by the Institute of Customer Service.” This suggests a strong emphasis on customer satisfaction. Rucaptcha.com Reviews

  • Institute of Customer Service Distinction: This is a tangible, third-party validation of their service quality.
  • Lifetime Technical Support: This unique offering promises ongoing assistance, which can be invaluable for homeowners with long-term investments like heating systems.
  • Dedicated Support Hub: The website points to a “Support Hub” with case studies, installation manuals, and more, indicating resources are readily available.

MCS Accreditation and Government Funding Eligibility

For renewable systems like heat pumps and solar thermal, MCS accreditation is vital.

Nu-Heat’s MCS accreditation means their systems meet industry standards and, importantly, qualify for government grants and incentives.

  • MCS Compliant Systems: Assurance that renewable systems are designed to high standards.
  • Access to Government Funding: This is a significant financial benefit for customers, making renewable energy more accessible. The website mentions that heat pumps “qualify for government incentives” and solar thermal qualifies for the “Renewable Heat Incentive.”

Nu-heat.co.uk Cons

While Nu-Heat presents a strong case, a few potential areas could be perceived as drawbacks or warrant further investigation by a potential customer.

Pricing Transparency

The website does not display explicit pricing for their systems.

While bespoke systems often require tailored quotes, a general indication of typical costs or starting prices for common systems could help customers with initial budgeting. Abshomeimprovements.co.uk Reviews

  • No Public Pricing: Customers must request a quote to get pricing information, which can be a barrier for those simply exploring options.
  • Complexity of Quotes: Given the bespoke nature, getting a precise quote will likely involve detailed discussions and site assessments, which can be time-consuming.

Geographic Scope Limitations

While not explicitly stated as a limitation, the “.co.uk” domain implies a primary focus on the United Kingdom.

International customers may find their services unavailable or require different arrangements.

  • UK-Centric: The services and accreditations are tailored to the UK market.
  • Delivery/Installation Scope: It’s unclear how far they extend their service beyond the mainland UK, especially for installation or comprehensive support.

Reliance on Third-Party Installers Potentially

While Nu-Heat designs and supplies, the actual installation often falls to third-party contractors or the customer’s chosen builder.

While they offer training, ensuring consistency in installation quality across all projects could be a variable.

  • Training Offered: They offer training courses, which is positive, but it doesn’t mean they directly install every system.
  • Installation Quality Variation: The final performance heavily relies on the installer’s adherence to Nu-Heat’s design and best practices.

Nu-heat.co.uk Alternatives

For those exploring heating and renewable energy solutions, several other reputable companies in the UK market offer similar services, though their specific strengths might differ. Ateasehomelife.com Reviews

It’s always wise to compare options to ensure the best fit for your project and budget.

Wunda Group

Wunda Group is another prominent name in the UK underfloor heating market, known for its extensive range of systems, including slimline and low-profile options, similar to Nu-Heat.

  • Key Offerings: Underfloor heating systems for all floor types, including retrofit solutions, often focusing on ease of installation for tradespeople.
  • Direct Sales Model: Wunda often engages directly with installers and homeowners, providing design and supply services.
  • Innovation: They frequently highlight innovative products and technologies aimed at efficiency and quick installation.

Polypipe Underfloor Heating

Polypipe is a well-established manufacturer of plastic piping systems, and their underfloor heating division is a significant player, often working with larger construction projects and developers.

  • Manufacturer Strength: As a large manufacturer, they have extensive R&D and production capabilities.
  • Range of Systems: Offer a comprehensive suite of UFH solutions, from traditional screed to dry systems.
  • Distribution Network: Their products are widely available through plumbers’ merchants and building suppliers.

Oventrop

Oventrop is a German manufacturer with a strong reputation for high-quality valves, controls, and heating system components, including underfloor heating.

  • Quality Engineering: Known for precision-engineered components and robust system designs.
  • Integrated Solutions: Offer controls and other system elements that integrate well with their UFH, providing a holistic approach.
  • Commercial and Residential: Serve both residential and large-scale commercial projects.

NIBE

For heat pump solutions, NIBE is a leading Swedish manufacturer of heat pumps, often considered a premium brand in the renewable heating sector. Transnpack.com Reviews

  • Specialized in Heat Pumps: Their core expertise is in ground source and air source heat pumps.
  • High Efficiency: Known for high-efficiency units and advanced control systems.
  • Global Presence: A well-regarded international brand, providing a strong backing for their products.

Nu-heat.co.uk Pricing

As noted previously, Nu-heat.co.uk does not provide explicit pricing on its website.

This is common for bespoke heating systems where costs can vary significantly based on numerous factors.

However, we can discuss the factors that typically influence the pricing of underfloor heating and renewable systems from a company like Nu-Heat.

Factors Influencing Underfloor Heating Costs

The cost of an underfloor heating system is highly variable and depends on the specific project requirements.

  • System Type:
    • Wet Systems Water-based: Generally more expensive to install than electric systems due to the need for plumbing and a heat source boiler or heat pump, but typically cheaper to run.
    • Electric Systems Dry Systems: Lower installation cost, simpler to fit, but can be more expensive to run, especially for large areas. Nu-Heat primarily focuses on wet systems.
  • Floor Area and Zones: The larger the area to be heated, the higher the material and installation costs. Dividing the property into multiple heating zones also adds complexity and cost for controls.
  • New Build vs. Retrofit:
    • New Builds: Often more straightforward as UFH can be designed into the initial structure, potentially saving on labor.
    • Retrofits: Can be more complex, especially with considerations like floor height buildup where systems like LoPro® are designed to minimize disruption, and may involve additional costs for subfloor preparation or removal of existing heating.
  • Control Systems: Basic manual thermostats are cheaper, but advanced smart thermostats, multi-zone controls, and integration with home automation systems will increase the overall cost.
  • Installation Labor: While Nu-Heat supplies the system, installation labor costs will vary depending on the installer’s rates and the complexity of the job.

Factors Influencing Heat Pump and Solar Thermal Costs

Renewable energy systems like heat pumps and solar thermal have different cost drivers compared to traditional heating. Coinzp.com Reviews

  • Heat Pump Type:
    • Air Source Heat Pumps ASHP: Generally less expensive to install than ground source, as they don’t require extensive groundworks.
    • Ground Source Heat Pumps GSHP: Higher initial investment due to the need for boreholes or trenches for the ground loop, but can offer higher efficiency and lower running costs over the long term.
  • Property Size and Heat Load: The size and insulation level of the property directly influence the required capacity of the heat pump, which in turn affects the unit cost.
  • Integration with UFH: While UFH is an ideal emitter for heat pumps due to its low operating temperatures, integrating these two systems requires careful design, which Nu-Heat provides as part of its service.
  • Ancillary Components: Costs will also include hot water cylinders, buffer tanks, controls, and necessary pipework.
  • Government Incentives: While not a direct cost reduction, the eligibility for government grants like the Boiler Upgrade Scheme in the UK for heat pumps significantly offsets the initial investment, making these systems more financially viable. Nu-Heat’s MCS accreditation ensures eligibility.
  • Solar Thermal System Size: The number of solar panels required depends on the hot water demand of the household.
  • Installation Complexity: Factors like roof type, shading, and distance from the hot water cylinder can influence installation costs for solar thermal.

To get an accurate price from Nu-Heat, you would need to engage with their design team, provide details about your property and project, and receive a bespoke quote.

This ensures that the quoted price reflects a system specifically designed for your needs, rather than a generic estimate.

Nu-heat.co.uk vs. Traditional Radiators

Nu-Heat heavily promotes underfloor heating UFH and renewable systems as superior alternatives to traditional radiator setups.

Let’s break down the key differences and benefits they highlight.

Comfort and Even Heat Distribution

This is one of the most significant advantages of UFH. Curtains-at-home.co.uk Reviews

  • Underfloor Heating: Emits radiant heat from the entire floor surface, providing a consistent, gentle warmth that permeates the room evenly from the ground up. This eliminates cold spots and creates a comfortable environment.
  • Traditional Radiators: Heat the air immediately around them, leading to convection currents. This can result in hot spots near the radiator and colder areas further away, creating less uniform heating.

Aesthetics and Space Saving

UFH offers significant aesthetic and practical benefits for interior design.

  • Underfloor Heating: Completely concealed beneath the floor, freeing up wall space that would otherwise be occupied by radiators. This allows for greater design flexibility and an uncluttered look.
  • Traditional Radiators: Are visible fixtures that can dictate furniture placement and may not always align with aesthetic preferences.

Energy Efficiency

When paired with the right heat source, UFH can be more energy-efficient.

  • Underfloor Heating: Operates effectively at lower water temperatures typically 35-55°C compared to radiators 65-80°C. This lower operating temperature makes UFH highly compatible and efficient with heat pumps, which perform best at these lower temperatures.
  • Traditional Radiators: Require higher water temperatures to achieve adequate heat output, which can make them less efficient when paired with low-temperature heat sources like heat pumps. They are more suited to conventional boilers.

Running Costs Especially with Renewables

The combination of UFH and renewables often leads to lower long-term running costs.

  • Nu-Heat’s Proposition: By integrating UFH with heat pumps or solar thermal, they claim systems are “around 40% more efficient than a fossil fuel boiler with radiators,” leading to significant savings on bills and reduced environmental impact.
  • Radiators: While efficient with modern condensing boilers, their higher operating temperatures and potential incompatibility with low-temperature renewables can limit their efficiency potential in future-proofed homes.

Installation Considerations

The installation process differs considerably.

  • Underfloor Heating: Requires careful planning and installation during the construction or renovation phase. Retrofit options like LoPro® aim to minimize disruption but still involve laying a new floor system.
  • Traditional Radiators: Generally simpler and quicker to install, especially as replacements in existing properties, as they often utilize existing pipework.

Warm-up and Cool-down Times

UFH typically has a slower response time compared to radiators. Sourceddevelopmentgroup.com Reviews

  • Underfloor Heating: Due to the thermal mass of the floor, UFH takes longer to heat up and cool down. This makes it ideal for consistent, background heating but less suited for quick, on-demand bursts of heat.
  • Traditional Radiators: Heat up and cool down relatively quickly, offering more immediate control over room temperature.

In summary, Nu-Heat advocates for UFH and integrated renewables as a modern, efficient, and comfortable heating solution, particularly for those building new homes or undertaking significant renovations, emphasizing long-term benefits over potentially higher upfront installation costs compared to simple radiator replacements.

How to Get a Quote from Nu-heat.co.uk

Based on the information provided on their website, Nu-heat.co.uk makes the process of getting a quote fairly straightforward, emphasizing their bespoke approach.

Initial Contact

The website prominently features calls to action for obtaining a quote.

  • “Get a free quote” button: This is a clear starting point found in the header and other sections of the site.
  • “Speak to the experts”: There’s also an option to call or contact their team directly if you have preliminary questions.

Information Required for a Quote

While the website doesn’t list a comprehensive form, generating a bespoke quote for underfloor heating and renewable systems typically requires detailed information about your project.

  • Project Type: Are you building a new home, renovating an existing one, or extending?
  • Property Details:
    • Floor Plans: Essential for accurate design and sizing of the UFH system, including room dimensions, window/door placements, and ceiling heights.
    • Construction Type: Details about walls, insulation, and general thermal performance of the building.
    • Floor Construction: What type of subfloor do you have e.g., concrete slab, timber joists? This influences the UFH system type e.g., screed, dry system, LoPro®.
  • Heating Requirements:
    • Heat Source: Are you planning to use a traditional boiler, a heat pump, or solar thermal? If a heat pump, do you have a preference air source, ground source?
    • Hot Water Needs: For integrated systems, understanding hot water demand.
    • Desired Temperature Zones: How many individual heating zones do you require?
  • Project Timeline: When do you plan for the heating system to be installed? This can help them schedule design and supply.
  • Installer Information: Do you have a preferred installer, or are you looking for recommendations for certified professionals?

The Quote Process Implied by Nu-Heat’s Service Model

Given their emphasis on “bespoke heating design” and “in-house designers,” the process likely involves: Carmodelstore.co.uk Reviews

  1. Submission of Project Details: You’ll likely fill out an online form or discuss your project with a Nu-Heat expert over the phone, providing the initial information mentioned above.
  2. Consultation and Design: Their team will probably review your plans and requirements, possibly offering a consultation to clarify details or suggest optimal solutions. They will then use this information to design a tailored system.
  3. Bespoke Quotation: Based on the design, they will provide a detailed quotation outlining the components, system specifications, and associated costs. This quote will be specific to your project, reflecting the precise materials and design required.
  4. Ongoing Support: Once you have the quote, their “lifetime technical support” suggests they remain available to answer questions and provide further guidance as your project progresses.

The process is designed to ensure that the proposed system is perfectly matched to your property’s unique characteristics and your heating needs, leveraging their 33 years of experience in the field.

Nu-heat.co.uk Training and Support

Nu-heat.co.uk places a significant emphasis on supporting its customers, not just through product delivery but also through comprehensive training and ongoing technical assistance.

This focus is a strong indicator of their commitment to the entire lifecycle of their heating systems.

Training Courses

Nu-Heat offers training courses, which is particularly beneficial for installers, builders, or even savvy homeowners looking to understand the intricacies of modern heating systems.

  • Course Content: The website states, “Learn how to install high quality heating systems, including heat pumps, underfloor heating and solar thermal, with our range of training courses.” This suggests practical, hands-on training that covers the core technologies they supply.
  • Target Audience: Primarily aimed at heating engineers, plumbers, and potentially self-builders who want to ensure correct installation of Nu-Heat systems.
  • Benefits of Training:
    • Correct Installation: Ensures systems are installed to the manufacturer’s specifications, maximizing efficiency and longevity.
    • Troubleshooting Skills: Equips installers with the knowledge to diagnose and resolve common issues.
    • Industry Standards: Helps installers stay up-to-date with best practices and relevant accreditations.

Lifetime Technical Support

This is a standout feature prominently advertised on their homepage: “Lifetime technical support. We support Nu-Heat systems for life. You can always call on us if you need help.” Klinikaqua.com Reviews

  • Ongoing Assistance: This means customers can reach out for help with their Nu-Heat system for as long as they own it, whether it’s years after installation.
  • Scope of Support: While specifics aren’t detailed, it implies assistance with troubleshooting, system optimization, and general guidance. This is crucial for complex systems that might require adjustments over time.
  • Peace of Mind: For homeowners making a significant investment in UFH and renewables, knowing there’s long-term expert support available offers considerable peace of mind.

Support Hub

The website features a dedicated “Support Hub” designed to be a comprehensive resource for customers.

  • Resource Availability: “Find out more about our underfloor heating systems, read case studies and even browse our installation manuals.” This suggests a library of helpful documents and real-world examples.
  • Self-Help Resources: Providing installation manuals online empowers users to find answers to common questions quickly and understand the setup of their system.
  • Case Studies: Offer insights into how Nu-Heat systems perform in various real-life scenarios, helping potential customers visualize the benefits and understand the application.

This extensive support structure, from initial training to lifetime technical assistance, demonstrates Nu-Heat’s commitment to ensuring their systems perform optimally throughout their lifespan and that customers feel supported at every step.

Nu-heat.co.uk Case Studies and Testimonials

Nu-heat.co.uk prominently features a section dedicated to case studies, which are invaluable for demonstrating the practical application and benefits of their systems in real-world scenarios.

This helps build trust and allows potential customers to see how Nu-Heat solutions have addressed diverse heating needs.

Variety of Case Studies

The website showcases several case studies, each highlighting different types of projects and customer motivations. Cotti.london Reviews

  • “Eco home with integrated ASHP and UFH”: This case study focuses on energy efficiency and the seamless integration of an Air Source Heat Pump ASHP with underfloor heating. The testimonial emphasizes the “entire system design in-house” and strong support.
  • “Renovating a family home by the sea”: This example highlights the space-saving benefits of UFH “we don’t lose any space to radiators” and the flexibility of zone control “we can control each room separately”.
  • “Building an efficient forever home”: This case study focuses on long-term comfort and energy savings, with the testimonial praising the “difference that having underfloor heating, an air source heat pump and solar thermal has made to our comfort and energy bills.”
  • “A dream clifftop home becomes a reality”: This testimonial underscores the comfort aspect of UFH, with the customer stating, “Having lived with underfloor heating, I can’t see how anyone wouldn’t want to – especially if you have solid flooring.”

Key Takeaways from Case Studies

These examples collectively illustrate several key benefits and aspects of Nu-Heat’s services:

  • Integrated Solutions: Many case studies feature a combination of UFH with heat pumps or solar thermal, reinforcing Nu-Heat’s expertise in comprehensive renewable heating systems.
  • Customer Satisfaction: The direct quotes from homeowners consistently express satisfaction with the comfort, efficiency, and design flexibility offered by Nu-Heat systems.
  • Design and Support: Repeated mentions of in-house design and good support before, during, and after installation validate their claims of award-winning service and lifetime support.
  • Diverse Applications: The case studies demonstrate solutions for new builds, renovations, and various property types, showing the versatility of their offerings.

Testimonials and Trustpilot Integration

Beyond the detailed case studies, Nu-Heat leverages Trustpilot ratings to further build credibility.

  • Trustpilot Score: A prominent Trustpilot logo and rating are displayed, often showing a high star rating e.g., 4.7 out of 5 stars based on numerous reviews. This third-party verification is crucial for consumer confidence.
  • Volume of Systems Supplied: The website also highlights impressive statistics like “80,000+ UFH systems supplied” and “8,000+ renewable systems supplied,” demonstrating their scale and widespread adoption.

The combination of in-depth case studies and transparent third-party reviews provides robust evidence of Nu-Heat’s experience, customer satisfaction, and the tangible benefits of their heating solutions.

This approach effectively addresses potential customer hesitations by providing social proof and real-world examples.


Frequently Asked Questions

What is Nu-heat.co.uk?

Nu-heat.co.uk is the official website for Nu-Heat, a UK-based company specializing in the design, supply, and support of underfloor heating systems and integrated renewable energy solutions, such as heat pumps and solar thermal, for over 33 years. Vente-unique.ch Reviews

What services does Nu-heat.co.uk offer?

Nu-heat.co.uk offers bespoke heating system design, supply of underfloor heating for new builds and retrofits, heat pumps, and solar thermal systems, along with comprehensive support, including lifetime technical assistance and installer training.

Is Nu-heat.co.uk an MCS accredited company?

Yes, Nu-heat.co.uk states that they are an MCS accredited company, which means their renewable systems meet industry standards and are eligible for government grants and incentives in the UK.

How long has Nu-Heat been in business?

Nu-Heat has been in the heating industry for over 33 years, specializing in underfloor heating and integrated renewables since 1992.

Does Nu-heat.co.uk provide pricing information on its website?

No, Nu-heat.co.uk does not provide explicit pricing on its website.

Customers need to request a free, bespoke quote for their specific project due to the tailored nature of the systems.

What types of underfloor heating systems does Nu-heat.co.uk offer?

Nu-heat.co.uk offers various underfloor heating systems, including traditional screed systems like ClipTrack®, quick-install solutions like FastDeck® for new builds, and super-slim retrofit options like LoPro® for renovations.

What is LoPro® underfloor heating?

LoPro® is Nu-Heat’s award-winning range of super-slim underfloor heating systems designed for renovations, adding as little as 15mm height build-up and offering high heat outputs.

Does Nu-Heat offer solutions for new build properties?

Yes, Nu-Heat provides underfloor heating solutions specifically designed for new build projects, including traditional screed and innovative dry systems that can save time on site.

Can Nu-Heat systems be integrated with renewable energy sources?

Yes, Nu-Heat specializes in integrated renewable heating systems, combining underfloor heating with heat pumps air source and ground source and solar thermal technology for optimal efficiency.

What are the benefits of combining underfloor heating with a heat pump?

Combining underfloor heating with a heat pump can lead to significantly higher efficiency around 40% more efficient than a fossil fuel boiler with radiators, lower running costs, reduced environmental impact, and eligibility for government incentives.

Does Nu-heat.co.uk offer training for installers?

Yes, Nu-heat.co.uk offers training courses for installers on how to install high-quality heating systems, including underfloor heating, heat pumps, and solar thermal.

What kind of customer support does Nu-heat.co.uk offer?

Nu-heat.co.uk offers “lifetime technical support,” meaning they support their systems for life, and customers can call on them for assistance whenever needed. They also have a dedicated Support Hub.

Where can I find installation manuals for Nu-Heat products?

Installation manuals for Nu-Heat products can be found on their “Support Hub” section of the website.

Does Nu-heat.co.uk have customer reviews?

Yes, Nu-heat.co.uk prominently displays its Trustpilot rating and customer testimonials on its website, showcasing high levels of customer satisfaction and positive feedback.

What is the process for getting a bespoke quote from Nu-Heat?

The process involves contacting Nu-Heat via phone or online form, providing project details and floor plans, receiving a design consultation from their in-house experts, and then obtaining a tailored quotation.

Does Nu-heat.co.uk provide solutions for commercial projects?

While the website focuses heavily on residential applications and case studies, the scale of their experience and comprehensive offerings suggest they may also cater to commercial projects.

It’s best to contact them directly for specific commercial inquiries.

What is solar thermal, and does Nu-Heat offer it?

Solar thermal is a renewable energy system that uses solar panels to heat water, and Nu-Heat does offer solar thermal systems, claiming they can produce around 60% of a property’s hot water throughout the year.

How does underfloor heating compare to traditional radiators in terms of comfort?

Underfloor heating provides a more even and radiant heat distribution across the entire room, eliminating cold spots, whereas radiators create convection currents leading to less uniform heating.

Does Nu-Heat help with government funding applications for renewable systems?

As an MCS accredited company, Nu-Heat designs systems that qualify for government grants and incentives, and their experts can guide customers on accessing these funding opportunities.

What award did Nu-Heat receive for its customer service?

Nu-Heat is the only heating company to be awarded a Distinction by the Institute of Customer Service, highlighting their commitment to high-quality customer care.

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