Ontheflycomputerguy.com Review

Based on looking at the website OnTheFlyComputerGuy.com, it appears to be a legitimate service offering computer and networking support.

However, a strict review reveals some areas that could cause concern for users seeking robust assurances and transparency, especially regarding financial terms and guarantees.

While the site clearly outlines its services and pricing, the booking policy’s “NO REFUNDS” clause for prepaid services is a significant point of concern.

For an ethical and transparent business, especially one dealing with digital services, a clear refund policy that offers consumer protection is paramount.

Here’s an overall review summary:

Overall Legitimacy: Appears legitimate, but with significant caveats regarding customer protection.
Services Offered: Remote computer support, onsite computer/notebook/network/TV repair.
Pricing Transparency: Clear hourly rates are provided, but prepayment for the first hour is required.
Customer Support: Phone number provided, but no immediate live chat or extensive contact options beyond booking.
Refund Policy: Explicitly states “NO REFUNDS” for prepaid services, which is highly problematic.
Company History: States operations since 2001.
Online Presence: Limited social media presence on the homepage, relying heavily on internal reviews.
Trust Indicators: Displays 8 reviews with a 5.0 rating, but these are hosted internally, not on independent platforms.

The “NO REFUNDS” policy is a major red flag, as it places all risk on the consumer.

In a service-based industry, especially one involving troubleshooting and potential unforeseen issues, a fair refund or service guarantee policy is crucial for building trust and ensuring customer satisfaction.

Without such a policy, consumers might find themselves in a difficult position if the service provided doesn’t meet expectations or if the issue remains unresolved.

Here are some better alternatives for computer and tech support services that generally offer more robust customer protection and transparent policies:

Geek Squad
- Key Features: In-store, in-home, and remote support for a wide range of devices. protection plans available.
- Average Price: Varies by service and plan. often starts around $99 for a one-time service or monthly/annual plans.
- Pros: Reputable brand, widespread physical locations, comprehensive service offerings, clear service guarantees.
- Cons: Can be more expensive than independent technicians, some services might require membership.
HelloTech
- Key Features: On-demand, in-home, and remote tech support for various devices. focus on smart home setup and general troubleshooting.
- Average Price: Flat-rate pricing for specific services, typically ranging from $79 to $199.
- Pros: Transparent pricing, convenient scheduling, highly-rated technicians, satisfaction guarantee.
- Cons: Availability might vary by location, primarily focused on consumer tech.
Computer Repair Services Local
- Key Features: Personalized service, often quicker turnaround for specific issues, can be more flexible.
- Average Price: Varies widely by location and technician, usually hourly or flat rate per issue.
- Pros: Direct communication with technician, often more affordable for basic repairs, supports local businesses.
- Cons: Quality can vary, less standardized policies, harder to verify legitimacy without strong local reviews.
uBreakiFix an Asurion company
- Key Features: Specializes in device repair phones, tablets, computers, game consoles, often offers same-day service.
- Average Price: Varies by device and repair complexity. diagnostic services often free.
- Pros: Widespread physical locations, focus on physical repairs, often uses genuine parts, clear warranties on repairs.
- Cons: Primarily focused on hardware repair, may not offer extensive software troubleshooting.
Puls
- Key Features: On-demand tech support and installation services, covering smart home, TV mounting, device repair.
- Average Price: Varies by service, often provides quotes upfront.
- Pros: Convenient scheduling, wide range of services, technicians vetted, offers a 90-day guarantee on services.
- Cons: Primarily for in-home services, not as strong on remote support for complex software issues.
AVG TuneUp
- Key Features: Software solution for PC optimization, cleaning, and performance improvement. Not a human-powered service, but an alternative to some “slow computer” issues.
- Average Price: Subscription-based, typically around $49-$69 per year.
- Pros: Automated maintenance, can significantly improve system speed, cost-effective for ongoing optimization.
- Cons: Not a replacement for hands-on repair or complex virus removal, requires user installation and basic understanding.
Malwarebytes Premium
- Key Features: Advanced cybersecurity software offering real-time protection, malware removal, and ransomware defense. Addresses many “virus” issues mentioned by OnTheFlyComputerGuy.
- Average Price: Subscription-based, typically around $39-$59 per year.
- Pros: Industry-leading malware detection, user-friendly interface, proactive protection, can resolve many software-based security issues.
- Cons: Not a replacement for hardware repair, requires user installation and proper configuration.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

OnTheFlyComputerGuy.com Review & First Look

When you first land on OnTheFlyComputerGuy.com, you get a straightforward impression.

The site quickly highlights its core services: remote and onsite computer repair and support.

It’s designed for quick access, with clear calls to action for booking and contact information prominently displayed.

The immediate presence of a phone number and a “Book” button suggests a service-oriented approach, aiming for quick engagement.

However, a deeper dive into the fine print reveals some critical aspects that warrant careful consideration.

The booking policy, specifically the “NO REFUNDS” clause for the initial prepaid hour, stands out.

This is a significant point of concern for any consumer, as it locks in payment before service delivery is fully complete or evaluated.

While they state they’ve been operating since 2001, which implies longevity, the lack of transparency around their refund policy and the absence of a comprehensive terms of service document readily available on the homepage are notable omissions for a modern service provider.

OnTheFlyComputerGuy.com Pros & Cons

Let’s break down what’s working and what’s not so great with OnTheFlyComputerGuy.com, especially from a consumer protection standpoint.

Clear Pricing Structure

One of the undeniable strengths is the upfront display of pricing. For remote support, it’s a clear “$49/hour, 1st hour prepaid.” For onsite service, it’s “$149.98 for the first hour, $74.99 per half hour after.” This transparency in rates helps set expectations for potential costs, which is a good starting point for any service. You know what you’re getting into, at least in terms of the initial financial commitment. Autocloudmining.com Review

Longevity and Reported Experience

Service Types Offered

The site clearly delineates two primary service categories: remote computer support and onsite repair/service.

Remote support at $49/hour focuses on software issues like slow computers, some viruses, corrupted software, and printer installations. This is convenient for quick fixes without a technician needing to visit.
Onsite repair at $149.98 for the first hour caters to more complex issues, including hardware problems, operating system upgrades, and certain viruses that cannot be resolved remotely. This covers a broader spectrum of potential tech woes.

This clear distinction helps customers decide which service best fits their needs, avoiding unnecessary in-person visits for simple problems.

Direct Contact Information

A phone number, +1 877 832 8144, is prominently displayed multiple times on the homepage. This direct line of communication is a positive for users who prefer to speak with someone before booking a service. It suggests a willingness to engage directly with potential clients, offering a more personal touch than some fully automated online booking systems. This immediate access to a human voice can be reassuring, especially for individuals who are not tech-savvy and prefer to explain their issues verbally.

Prominent Customer Reviews Internal

The website features a “Reviews” section prominently, displaying “5.0 8 8 reviews” with testimonials like “Thank you guys for all that you do and did for me” and “I’ve been working with On the Fly for over 10 years.” While these reviews are internally hosted via Setmore.com, their booking platform, their presence aims to build trust. For quick assessment by a new visitor, seeing positive feedback directly on the page can create a favorable initial impression. The inclusion of specific success stories, such as fixing an “e-mail problem that I was told could not be fixed,” adds a layer of anecdotal evidence of their problem-solving capabilities.

Lack of a Clear Refund Policy Major Con

This is perhaps the most significant drawback. The booking policy states: “PLEASE NOTE: 1ST HOUR CHARGE IS DUE UPON BOOKING SERVICE CALL. APPT WILL NOT BE SAVED IF NOT PAID. PLEASE INDICATE WHAT ISSUES YOU ARE HAVING IN NOTES ARRIVAL TIMES ARE APPROX. & SUBJECT TO WEATHER/TRAFFIC/TIME SPENT ON PREVIOUS APPT – NO REFUNDS.”
The “NO REFUNDS” policy for the prepaid first hour is highly concerning. In a service industry, especially one dealing with diagnostics and repairs that might not always be successful or meet expectations, a robust refund or satisfaction guarantee is standard practice. This policy places all risk on the customer, offering no recourse if:

The issue isn’t resolved.
The service doesn’t meet quality expectations.
The customer needs to cancel for unforeseen reasons.

This lack of consumer protection significantly impacts the trustworthiness of the service, particularly for new customers.

A transparent and fair refund policy is a cornerstone of ethical business practices.

Limited Independent Review Presence

Absence of Comprehensive Terms of Service/Privacy Policy

The homepage lacks direct links to a comprehensive Terms of Service or Privacy Policy document. For any online business handling customer information and payments, these documents are crucial for transparency and legal compliance. A detailed Terms of Service would outline mutual responsibilities, dispute resolution, and further clarify payment and cancellation policies beyond the brief “NO REFUNDS” statement. A Privacy Policy is essential to inform users how their data is collected, stored, and used, which is particularly important for a service that accesses personal computers. Their absence raises questions about regulatory compliance and data protection practices.

Booking System Clarity and Flexibility

The booking system requires prepayment for the first hour, and states, “APPT WILL NOT BE SAVED IF NOT PAID.” While this ensures payment for the company, it also indicates a rigid booking process. There’s no clear information on rescheduling options or penalties for late cancellations beyond the “NO REFUNDS” for the initial payment. This lack of flexibility might be inconvenient for customers whose schedules can change unexpectedly, leading to a loss of their prepaid fee.

Limited Social Media Presence on Homepage

While they might have social media accounts, their absence from the homepage makes it harder for potential customers to gauge their broader online engagement, customer interaction, or stay updated on services and promotions. Sphagnumbotanicals.com Review

This can be a missed opportunity for building community and brand visibility.

OnTheFlyComputerGuy.com Pricing

Understanding the financial commitment with OnTheFlyComputerGuy.com is straightforward, as their pricing is explicitly stated on the homepage.

However, the conditions attached to these prices are crucial to note.

Remote Computer Support

Price: $49 per hour.
Prepayment: The first hour $49 must be prepaid upon booking.
Scope: This service is designed for issues that can be resolved by a technician remotely controlling your computer or laptop, provided you have a high-speed internet connection.
Examples of Issues Resolved Remotely: Diagnosing and resolving slow computers, some viruses, corrupted software, printer installations.
Limitations: Crucially, the website states: “Windows operating system upgrades i.e. upgrading from 7 to 10, hardware problems bad hard drive, memory, etc., and certain viruses can NOT be resolved remotely and will require an onsite visit, which will be an additional charge.” This means that if your issue turns out to be hardware-related or a complex software problem that needs an onsite visit, your initial $49 for remote support will not be refunded and you will incur additional charges for an onsite visit.

Computer/Notebook/Network/TV Repair/Service Onsite

Initial Price: $149.98 for the first hour.
Subsequent Pricing: $74.99 per half hour after the first hour.
Prepayment: Similar to remote support, the first hour’s charge is due upon booking for onsite services.
Scope: Covers repair for desktop computers, notebooks, Macs, tablets, phones, networks, and TVs. It extends to all makes and models, and all versions of Windows or iOS.
Logistics: “Some repairs may require pickup and drop off depending on issue.” This implies that not all onsite repairs are completed on the spot, and additional arrangements might be necessary.
Average Service Time: The website notes: “Most service calls average 1 to 2 hours.” This provides a rough estimate of the total cost for many typical onsite repairs, suggesting that a service could range from $149.98 for 1 hour to $224.97 for 1.5 hours or $299.96 for 2 hours.

The “No Refunds” Clause and Its Implications

The most critical aspect of OnTheFlyComputerGuy.com’s pricing policy is the explicit “NO REFUNDS” statement attached to the prepayment for the first hour. This policy has significant implications for consumers:

Risk on the Customer: If the technician cannot resolve your issue, or if the problem requires an onsite visit after you’ve paid for remote support, your initial payment is forfeited. There is no mechanism for a refund even if the service is deemed unsuccessful from the customer’s perspective.
Diagnosis vs. Resolution: The initial payment covers the first hour, which might only be sufficient for diagnosis. If the diagnosis reveals a more complex or unfixable problem, the customer has still paid for that diagnostic hour with no refund.
Cancellation Policy: While not explicitly detailed, the “NO REFUNDS” clause likely extends to customer cancellations. If you book and prepay but then need to cancel your appointment for any reason, it implies you will not get your initial payment back.
Ethical Concerns: From an ethical standpoint, a “no refunds” policy, especially for a service that involves troubleshooting and problem-solving, is generally viewed unfavorably. Reputable businesses often offer some form of satisfaction guarantee or a prorated refund if services cannot be rendered or completed to satisfaction. This policy on OnTheFlyComputerGuy.com contrasts sharply with industry best practices that prioritize consumer trust and protection.

In summary, while the pricing is clear, the non-refundable prepayment model significantly shifts the financial risk entirely onto the customer, which is a major consideration for anyone looking to use their services.

How to Cancel OnTheFlyComputerGuy.com Subscription

Based on the information provided on the OnTheFlyComputerGuy.com homepage, it’s clear that they operate on a per-service booking model rather than a recurring subscription model.

There are no mentions of monthly or annual plans that require ongoing payments.

Therefore, the concept of “canceling a subscription” in the traditional sense doesn’t apply here.

However, if you have booked a service and made the initial prepayment, and you wish to cancel that specific appointment, the website’s booking policy explicitly states: “NO REFUNDS.”

This implies the following: Earningsideas.com Review

No Refund for Prepaid Appointments: If you have paid the first hour’s charge for either remote support $49 or onsite service $149.98, and you decide to cancel the appointment, you will likely not receive a refund for that prepaid amount.
Booking System: The booking is managed via Setmore.com. While Setmore usually allows users to reschedule appointments, the refund policy of OnTheFlyComputerGuy.com overrides general platform features regarding financial reimbursement.
Contacting Them: Your only recourse for canceling or rescheduling an appointment though without expectation of a refund would be to directly contact OnTheFlyComputerGuy.com using the provided phone number: +1 877 832 8144. You would need to explain your situation and see if any arrangements can be made, though the stated policy suggests very limited flexibility.

Important Note: Since there’s no subscription model, there isn’t an “account” to cancel in the way you might with a streaming service or software subscription. Your interaction is transactional, based on individual service bookings. The lack of a refund policy for cancellations of booked, prepaid services is a critical detail for potential customers to understand before committing.

How to Cancel OnTheFlyComputerGuy.com Free Trial

Based on the information available on the OnTheFlyComputerGuy.com homepage, there is no mention of a “free trial” for any of their services. Their pricing structure clearly outlines immediate charges for remote support $49/hour, first hour prepaid and onsite repair $149.98 for the first hour, also prepaid.

Therefore, the concept of canceling a “free trial” with OnTheFlyComputerGuy.com is not applicable, as such an offering does not appear to exist on their platform.

Users are expected to pay for services from the outset.

This reinforces the transactional nature of their business model, where payment is required upfront to secure an appointment.

OnTheFlyComputerGuy.com Alternatives

Given the critical “NO REFUNDS” policy and the limited transparency on terms, exploring alternatives for computer support is a smart move.

Here are some highly reputable and ethically sound options, many of which offer stronger consumer protection and broader service guarantees.

1. Geek Squad Best Buy

What it is: The tech support service arm of Best Buy, offering comprehensive support for computers, electronics, and smart home devices.
Key Features:
- Multiple Service Channels: In-store repair, in-home service, remote support, and 24/7 online chat/phone support.
- Protection Plans: Offers Geek Squad Protection Plans for electronics, extending warranties and covering accidental damage.
- Wide Range of Services: From troubleshooting and virus removal to hardware repairs, software installation, and network setup.
- Reputable Brand: Backed by Best Buy’s established retail presence.
Pros: Widespread physical locations across the US, comprehensive service offerings, professional and certified technicians, clear service guarantees and return policies on their protection plans.
Cons: Can be pricier for one-off services compared to independent technicians. membership might be required for some benefits.
Find them: Geek Squad at Best Buy

2. HelloTech

What it is: An on-demand, in-home, and remote tech support service platform connecting users with local, vetted technicians.
- On-Demand Scheduling: Book appointments online or through their app for same-day or next-day service.
- Transparent Pricing: Offers flat-rate pricing for specific tasks e.g., computer setup, virus removal, smart home installation.
- Vetted Technicians: Technicians are background-checked and rated by customers.
- Satisfaction Guarantee: Offers a satisfaction guarantee on their services.
Pros: Convenient and flexible scheduling, clear upfront pricing, focus on customer satisfaction, wide range of services from setup to troubleshooting.
Cons: Technician availability can vary by geographic location. primarily focused on consumer tech.
Find them: HelloTech

3. uBreakiFix an Asurion company

What it is: A network of repair shops specializing in device repair, including smartphones, tablets, computers, game consoles, and drones.
- Focus on Hardware Repair: Expertise in screen replacements, battery issues, charging port repairs, and water damage.
- Nationwide Locations: Thousands of physical stores across the US.
- Free Diagnostics: Offers free diagnostic services to assess the problem before committing to a repair.
- Warranty on Repairs: Provides a 90-day warranty on all parts and labor.
Pros: Quick turnaround times often same-day, skilled technicians for physical damage, transparent repair process, strong warranty on services.
Cons: Primarily focused on hardware repairs, less emphasis on complex software troubleshooting or network issues compared to full IT support services.
Find them: uBreakiFix

4. Local Computer Repair Shops

What it is: Independent computer repair businesses often found in local communities.
- Personalized Service: Often allows for direct communication with the technician who will be working on your device.
- Flexibility: May offer more customized solutions or negotiation on pricing for complex issues.
- Community Support: Supports local economy.
Pros: Can be more affordable for certain repairs, potential for quicker service for specific issues, building a direct relationship with a local expert.
Cons: Quality and reliability can vary significantly, less standardized terms and conditions, might not have the same level of insurance or comprehensive guarantees as larger companies.
Find them: Search for “local computer repair services” on Google or local directories.

5. Microsoft Support & Apple Support

What it is: Direct technical support provided by the manufacturers of your operating system or device.
- Expert Knowledge: Technicians are specialists in their own products Windows, macOS, Surface, iPhone, etc..
- Official Solutions: Access to official diagnostic tools, software updates, and knowledge bases.
- Warranty Service: Ideal for devices still under manufacturer warranty.
Pros: Highly authoritative source for troubleshooting and repairs, often free if under warranty, ensures compatibility with official updates and parts.
Cons: Can be limited to only their products, sometimes long wait times for support, might direct you to third-party repair for out-of-warranty hardware issues.
Find them: Microsoft Support and Apple Support

6. Online Tech Support Forums & Communities

What it is: Free online platforms where users can ask questions and receive advice from a community of tech enthusiasts, experts, and even official representatives.
- Crowdsourced Knowledge: Access to solutions for a vast array of problems.
- Peer-to-Peer Support: Learn from others who have faced similar issues.
- Free: No cost involved for asking questions or receiving advice.
Pros: Excellent for self-help and learning, completely free, often very quick responses for common issues.
Cons: Advice might not always be accurate or safe, requires some technical understanding to implement solutions, not suitable for urgent or complex hardware issues, no guarantees or liability.
Find them: Reddit r/techsupport, Stack Exchange Super User, Tom’s Hardware Forums

7. Reputable Cybersecurity Software for virus issues

What it is: Proactive software solutions designed to protect your computer from malware, viruses, ransomware, and other cyber threats. While not a human service, these tools often solve issues that OnTheFlyComputerGuy lists as remediable remotely.
- Real-time Protection: Constantly monitors for threats.
- Scanning & Removal: Detects and removes existing malicious software.
- Firewall & Web Protection: Enhances overall security.
Pros: Cost-effective for ongoing protection, empowers users to manage their own security, often user-friendly.
Cons: Not a substitute for hardware repair, cannot fix deeply corrupted operating systems without reinstallation, requires regular updates and user vigilance.
Find them: Malwarebytes Premium, Norton 360, Bitdefender Total Security

FAQ

What services does OnTheFlyComputerGuy.com offer?

OnTheFlyComputerGuy.com offers remote computer support for software issues like slow performance and some viruses, and onsite repair services for desktops, notebooks, Macs, tablets, phones, networks, and TVs, including hardware problems and operating system upgrades.

What is the pricing structure for OnTheFlyComputerGuy.com’s services?

Remote computer support is $49 per hour, with the first hour prepaid. Krimnizo.com Review

Onsite repair/service is $149.98 for the first hour, and $74.99 per half hour afterward, with the first hour also prepaid.

Does OnTheFlyComputerGuy.com offer refunds if my issue isn’t fixed?

No, OnTheFlyComputerGuy.com explicitly states “NO REFUNDS” for the first hour’s charge, which is due upon booking for both remote and onsite services, regardless of whether the issue is resolved or if the appointment is canceled.

Is OnTheFlyComputerGuy.com a subscription service?

No, OnTheFlyComputerGuy.com operates on a per-service booking model.

There are no recurring monthly or annual subscription plans mentioned on their website.

Can OnTheFlyComputerGuy.com fix hardware problems remotely?

No, the website states that hardware problems e.g., bad hard drive, memory cannot be resolved remotely and will require an onsite visit, incurring additional charges.

How long has OnTheFlyComputerGuy.com been in business?

OnTheFlyComputerGuy.com states that they have been providing services since 2001, indicating over two decades of operation.

Are there any additional charges for OnTheFlyComputerGuy.com’s services?

Yes, beyond the initial prepaid hour, onsite services are charged at $74.99 per half hour.

Also, if a remote issue requires an onsite visit, it will be an additional charge.

What kind of devices does OnTheFlyComputerGuy.com repair?

They repair desktop computers, notebooks, Macs, tablets, phones, gaming systems, and iPads, covering all makes, models, and versions of Windows or iOS. They also service networks and TVs.

Does OnTheFlyComputerGuy.com have a physical location?

While they offer onsite services, the website does not list a specific physical storefront address, focusing more on their service delivery model remote or technician visiting you. Tonyclarke.ie Review

How do I book a service with OnTheFlyComputerGuy.com?

You can book a service directly through the “Book” links on their website, which directs you to their Setmore.com booking platform, where you will also prepay the first hour’s charge.

Are the reviews on OnTheFlyComputerGuy.com verified?

The reviews displayed on OnTheFlyComputerGuy.com’s homepage are hosted on their Setmore.com booking platform.

While they appear to be real customer testimonials, they are not from independent third-party review sites.

What should I do if I need to reschedule an appointment with OnTheFlyComputerGuy.com?

You would need to contact OnTheFlyComputerGuy.com directly via their phone number +1 877 832 8144 to inquire about rescheduling, though the “NO REFUNDS” policy implies that your initial payment will not be returned even if you can’t make the rescheduled appointment.

Does OnTheFlyComputerGuy.com offer a warranty on repairs?

The website does not explicitly state a warranty or guarantee on their repairs or services, which is a significant point of concern given their “NO REFUNDS” policy.

Can OnTheFlyComputerGuy.com help with operating system upgrades?

Yes, they mention that Windows operating system upgrades e.g., from Windows 7 to 10 require an onsite visit.

How quickly can OnTheFlyComputerGuy.com respond to service calls?

The website mentions “ARRIVAL TIMES ARE APPROX.

& SUBJECT TO WEATHER/TRAFFIC/TIME SPENT ON PREVIOUS APPT,” indicating that exact response times can vary.

What are some ethical alternatives to OnTheFlyComputerGuy.com for computer repair?

Ethical alternatives with clearer consumer protection include Geek Squad, HelloTech, uBreakiFix, reputable local computer repair shops, and official manufacturer support like Microsoft Support or Apple Support.

Why is a “NO REFUNDS” policy a concern for service businesses?

A “NO REFUNDS” policy is a concern because it shifts all risk to the consumer, offering no recourse if the service is unsatisfactory, incomplete, or if the customer needs to cancel. Freeluncing.com Review

Ethical businesses typically provide clear refund policies or satisfaction guarantees.

Does OnTheFlyComputerGuy.com have a privacy policy or terms of service?

The homepage does not prominently display direct links to a comprehensive Privacy Policy or Terms of Service document, which are essential for transparency and legal compliance in handling customer data and outlining mutual responsibilities.

Can OnTheFlyComputerGuy.com assist with printer installations remotely?

Yes, the website specifies that printer installations are among the issues that can usually be diagnosed and resolved during remote sessions.

Is it safe to provide remote access to my computer for troubleshooting?

Yes, reputable remote support services use secure connections.

However, always ensure you are using a trusted and verified service, as providing remote access gives the technician control over your system.

This highlights the importance of choosing services with clear policies and good reputations.