Based on checking the website, Outbackerstoves.co.uk appears to be a legitimate online retailer specializing in portable wood-burning stoves and accessories for outdoor adventures, particularly camping and tent heating.

The site highlights products like the Original Outbacker Stoves and Hygge Collection, aiming to extend the camping season by providing warmth.

They emphasize benefits like free UK shipping, same-day dispatch, and a full-year warranty, which are strong indicators of a professional operation.

User reviews displayed prominently on their homepage also suggest a positive customer experience regarding ease of use, delivery speed, and product quality.

This platform caters to a specific niche: individuals who enjoy outdoor activities and seek a reliable, portable heating solution.

For those looking to enhance their camping setup or add warmth to a summer house, the offerings from Outbackerstoves.co.uk could be a practical consideration.

They seem to focus on providing durable and efficient wood-burning stoves designed for portability, making them suitable for various outdoor scenarios.

The site’s clear navigation and detailed product descriptions also contribute to a user-friendly shopping experience.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Outbackerstoves.co.uk Review & First Look

Outbackerstoves.co.uk presents itself as a dedicated online store for portable wood-burning stoves and their accompanying accessories, primarily targeting outdoor enthusiasts, campers, and those with garden structures like summer houses.

The initial impression of the website is professional and focused, with a clean layout that emphasizes product imagery and customer testimonials.

Website Navigation and User Experience

Clean and Intuitive Layout: The site uses a straightforward menu system, making it easy to navigate between product categories such as “Stoves For Tents,” “Full Stoves Range,” and “Firebox Collection.” This simplicity helps users quickly find what they are looking for without excessive clicking.
Prominent Calls to Action: Buttons like “Shop Now” are strategically placed, guiding visitors to product pages. The “Free Flashing Kit with any Stove!” offer is also highly visible, acting as an immediate incentive.
Customer Testimonials: The homepage prominently features multiple customer reviews from Trustpilot, complete with names and ratings. This immediate social proof builds trust from the outset.
Mobile Responsiveness: While not explicitly tested through the provided text, a modern e-commerce site like this typically prioritizes mobile responsiveness, ensuring a consistent experience across devices.

Initial Product Impressions

Focus on Portability: The core product line revolves around “Portable Wood Burning Stoves,” indicating a design philosophy centered on ease of transport and setup for outdoor use.
Key Collections: The “Original Outbacker Stoves” and “Hygge Collection” are highlighted, suggesting distinct product lines or design philosophies within their offerings. The Hygge collection, for instance, implies a focus on comfort and coziness, aligning with the idea of extending outdoor seasons.
Accessories: Beyond the stoves, accessories like “Flashing Kits,” “Firebox Collection,” “Spark Arrestor,” and “Water Heaters” are listed, indicating a comprehensive approach to providing a full solution for stove users. This suggests they understand the complete needs of their target audience.

Trust and Credibility Signals

Trustpilot Integration: The display of Trustpilot ratings 4.9/5 based on 1245 reviews right on the homepage is a strong signal of transparency and customer satisfaction. This external validation is crucial for online businesses.
Contact Information: Clear contact details, including a phone number 0115 8966796 and email [email protected], along with a physical address, contribute significantly to perceived trustworthiness.
Warranty and Policies: The presence of “Full Year Warranty,” “Delivery Information,” “Returns,” “Terms & Conditions,” and “Privacy Policy” links demonstrates a commitment to standard e-commerce practices and customer protection.

Outbackerstoves.co.uk Pros

Outbackerstoves.co.uk demonstrates several key advantages based on the provided homepage content, suggesting a positive experience for potential customers.

Strong Customer Satisfaction and Reviews

High Trustpilot Rating: The website proudly displays a 4.9/5 rating based on 1245 reviews on Trustpilot. This is an exceptional score, indicating a high level of customer satisfaction.
Authentic Testimonials: The homepage features multiple detailed customer testimonials, such as those from Sharon Smith, Chris Weir, and Noel Guard. These reviews highlight:
- Ease of Use: “The site was so easy to use, explaining the different types of log burners.”
- Fast Delivery: “Everything arrived super quick,” and “arrived in 24hrs.” Mr. Ian Bennett’s review specifically noted “Exceptional delivery considering the weather.”
- Product Quality: “The quality of these stoves is incredible, i can tell this stove will last forever.” “The stove I bought was far better quality than I expected for the price.”
- Excellent Customer Service: “I contacted the team and they forwarded this which arrived a short while afterwards. Couldn’t be happier. A very trustworthy company.” Noel Guard

Excellent Logistics and Shipping

Free UK Shipping: This is a significant incentive for UK-based customers, removing an often-cited barrier to online purchases.
Same Day Dispatch Before 2pm: This commitment to rapid processing means customers can expect their orders to be shipped quickly, contributing to faster delivery times. This is a premium service that enhances customer convenience.
Global Reach: While offering free UK shipping, the website also mentions shipping to “United States,” “Australia,” “Deutsch,” and “Franqais” presumably Germany and France, indicating an international presence.

Product Quality and Features

Durable and High-Quality Stoves: Customer reviews repeatedly praise the quality of the stoves, with comments like “the quality of these stoves is incredible, i can tell this stove will last forever.” This suggests a focus on robust construction and longevity.
Portability Focus: The emphasis on “Portable Wood Burning Stoves” caters directly to the needs of outdoor enthusiasts who require compact and movable heating solutions.
Comprehensive Accessories: The availability of items like flashing kits, spark arrestors, and water heaters means customers can find all necessary components for their stove setup in one place.
Variety of Models: Mention of “Original Outbacker Stoves,” “Hygge Collection,” “Firebox Collection,” and specific models like “Hygge Oval Wood Stove” and “Pioneer Portable Wood Stove” suggests a diverse range to meet different needs and preferences.

Strong Customer Support and Policies

Full Year Warranty: Offering a full year warranty provides peace of mind and demonstrates confidence in the product’s durability.
Clear Policies: Links to “Delivery Information,” “Returns,” “Warranty,” “Terms & Conditions,” “Privacy Policy,” and “Cookie Policy” show transparency and adherence to standard e-commerce best practices.
Accessible Contact: A clearly listed phone number and email address make it easy for customers to get in touch for inquiries or support.

Outbackerstoves.co.uk Pricing

Outbackerstoves.co.uk offers a range of pricing for its portable wood-burning stoves and accessories, with clear discounts visible during their “Spring Sale.” The pricing structure suggests competitive rates for what appear to be high-quality, durable products.

Sale Pricing Examples

The homepage prominently features several products on sale, giving a good indication of their typical price points and the value offered during promotional periods.

Hygge Oval Wood Stove | 4.5kw 18kg:
- Sale Price: £229.99 Originally £259.99
- This represents a saving of £30, or approximately 11.5%.
Spark Arrestor | Pioneer Stoves:
- Sale Price: £19.99 Originally £25.99
- A £6 saving, or about 23%. This accessory is critical for safety, preventing embers from escaping the flue.
Hygge Oval Wood Stove | 4.5kw 18kg | Single Wall Flue and Boiler Package:
- Sale Price: £365.99 Originally £439.99
- This package deal offers a substantial saving of £74, or approximately 16.8%. Bundled offers like this provide greater value for a complete setup.
Pioneer Portable Wood Stove | 2.5kw 10kg:
- Sale Price: From £119.99 Originally £124.99
- A smaller saving of £5, or 4%, but indicates an entry-level option for portability.
Pioneer Window Portable Wood Stove | 2.5kw 10kg:
- Sale Price: From £129.99 Originally £159.99
- A more significant saving of £30, or 18.8%, for a model that includes a viewing window, enhancing the user experience.
Hygge Oval Wood Stove | 4.5kw 18kg | Single Wall Flue Package:
- Sale Price: From £289.99 Originally £369.99
- This package provides a saving of £80, or 21.6%, offering the stove with a flue system.
Water Heater | Firebox and Pioneer Stoves:
- Sale Price: £54.99 Originally £69.99
- A saving of £15, or 21.4%.
4-Inch Water Heater | Hygge Stoves:
- Sale Price: £74.99 Originally £94.99
- A saving of £20, or 21.1%.

Value Proposition

The pricing, especially with the sale discounts, positions Outbackerstoves.co.uk as a provider of accessible yet high-quality portable heating solutions.

Mid-Range to Premium: While some entry-level options start around £120, the larger stoves and packages can go up to nearly £400, suggesting a range that caters to both budget-conscious buyers and those willing to invest more for advanced features or complete systems.
Bundled Savings: The presence of “package” deals e.g., stove with flue and boiler highlights an effort to provide comprehensive solutions at a reduced cost compared to purchasing individual components.
Free Flashing Kit: The offer of a “Free Flashing Kit with any Stove!” adds significant value, as flashing kits are essential for safely installing stoves in tents or sheds, saving customers an additional purchase.

Transparency

The clear display of original prices alongside sale prices demonstrates transparency.

This allows customers to easily see the savings they are getting, which is a good practice for building trust.

The “From” pricing on some items indicates that there might be variations or configurations affecting the final price, which is standard for products with customization options.

Outbackerstoves.co.uk Alternatives

When considering portable wood-burning stoves for outdoor use, several alternatives exist that cater to similar needs, each with its own strengths and product philosophies.

While Outbackerstoves.co.uk focuses on robust, often heavier-duty options suitable for longer-term tent camping or fixed outdoor structures, other brands might specialize in ultralight backpacking stoves or more basic models.

1. Solo Stove

Focus: Known for their highly efficient, low-smoke combustion systems, primarily for fire pits, but also offer smaller camping stoves.
Key Products:
- Camp Stoves: Compact, lightweight wood-burning stoves e.g., Solo Stove Lite, Solo Stove Titan designed for boiling water and cooking with minimal fuel.
- Fire Pits: Larger, portable fire pits that also utilize their smokeless technology, suitable for communal warmth and cooking.
Pros:
- Smokeless Design: Patented airflow system minimizes smoke, making for a more pleasant experience.
- Portability: Very lightweight and compact, ideal for backpacking and quick trips.
- Durability: Made from high-grade stainless steel.
Cons:
- Limited Heating Capacity: Smaller models are primarily for cooking/boiling, not designed to heat a large tent like Outbacker stoves.
- No Flue System: Not designed for enclosed spaces like tents, as they lack a chimney.
Best For: Backpackers, campers needing quick boiling water, and those prioritizing minimal smoke for outdoor fires.

2. Kifaru

Focus: High-end, ultralight, collapsible titanium wood stoves primarily for backcountry hunting and winter camping in tipis or wall tents.
Key Products: Various collapsible titanium stoves e.g., Kifaru Small, Medium, Large stoves that pack down very small.
- Extremely Lightweight: Titanium construction makes them incredibly light, crucial for weight-sensitive excursions.
- Collapsible Design: Packs flat, saving valuable space in a pack.
- Rapid Heating: Titanium heats up and cools down quickly.
- High Price Point: Significantly more expensive due to titanium material and specialized design.
- Durability Concerns Titanium: While strong, titanium is thinner and can be more prone to dents or warping if mishandled compared to steel.
- Assembly Required: Often requires some assembly in the field.
Best For: Serious backpack hunters, winter campers, and adventurers where every ounce counts and high performance in extreme conditions is paramount.

3. Winnerwell

Focus: Direct competitor to Outbackerstoves, offering a wide range of portable stainless steel wood stoves and accessories for tent camping, glamping, and outdoor cooking.
Key Products: Various models like the Nomad, Woodlander, and Fastfold, with options for different sizes, windows, and water tanks.
- Robust Construction: Generally made from 304 stainless steel, offering excellent durability and rust resistance.
- Modular Systems: Extensive range of accessories water tanks, ovens, pipe sections, spark arrestors that are often interchangeable.
- Similar Use Case: Directly comparable to Outbacker stoves for tent heating and long-duration outdoor stays.
- Weight: Stainless steel stoves are heavier than titanium options, impacting portability for long treks.
- Price: Can be on the higher end of the steel stove market.
Best For: Glampers, car campers, and permanent tent setups where durability, full functionality, and a wide array of accessories are desired.

4. Fyrebox Stoves

Focus: A more budget-friendly option often found on general outdoor gear sites or Amazon, providing basic portable wood stoves.
Key Products: Simple, often compact wood stoves designed for heating smaller tents or cooking.
- Affordable: Generally much lower in price than premium brands.
- Lightweight some models: Can offer decent portability for the price.
- Variable Quality: Quality can be inconsistent. some models might not be as durable or efficient as higher-end brands.
- Limited Features/Accessories: May not have the same range of integrated features or compatible accessories.
- Rust Potential: Often made of less rust-resistant steel.
Best For: Budget-conscious campers, occasional users, or those new to portable stove camping who want to try it out without a significant investment.

Comparing with Outbackerstoves.co.uk

Outbackerstoves.co.uk appears to position itself squarely between the budget options and the ultra-premium, specialized titanium stoves, similar to Winnerwell. They offer:

Mid-Range Price Point: Competitive pricing, especially with sales, making their products accessible.
Quality Construction: Customer reviews emphasize the “incredible” and “far better quality than I expected” nature of their stoves, suggesting durable materials.
Good Feature Set: The inclusion of models with windows, various kW outputs 2.5kw, 4.5kw, and comprehensive accessory options flashing kits, water heaters indicates a well-rounded product line.
Customer Service & Warranty: The focus on a “Full Year Warranty,” “Free UK Shipping,” and positive customer support experiences like handling the missing flashing kit provides a strong value proposition that budget alternatives might lack.

Ultimately, the best alternative depends on specific needs: weight for backpacking, budget constraints, desired heating capacity, and the level of durability and features required.

How to Order from Outbackerstoves.co.uk

Ordering from Outbackerstoves.co.uk appears to be a straightforward process, designed for user convenience based on the website’s structure and customer testimonials.

The site emphasizes ease of use, swift delivery, and clear product information.

1. Browsing and Product Selection

Explore Categories: Start by navigating through the main menu, which includes categories like “Stoves For Tents,” “Full Stoves Range,” “Portable Wood Burning Stoves,” “Flashing Kits,” and “Stove Accessories.”
Utilize Sale Section: Check the “Sale – Stoves and Accessories” section for current discounts and special offers, such as the prominent “Spring Sale.”
Read Product Descriptions: Click on individual product listings to view detailed descriptions, specifications e.g., 4.5kw, 18kg, and multiple images. Customer reviews indicate the site “explaining the different types of log burners” well.
Add to Basket: Once you’ve chosen your desired stove and any accompanying accessories like a spark arrestor or water heater, add them to your shopping basket. Remember to add the “Free Flashing Kit” to your basket if you purchase a stove, as prompted by the site’s offer.

2. Reviewing Your Basket and Applying Offers

Check Contents: Before proceeding to checkout, review all items in your basket to ensure accuracy.
Verify Free Items: Confirm that any applicable free items, such as the “Free Flashing Kit,” have been added to your basket as per the promotional terms. One customer review mentioned forgetting to add it and contacting support, so double-checking here can save time.
Look for Coupon Codes: While not explicitly mentioned on the homepage beyond the sale, some sites have a field for coupon codes at this stage. Keep an eye out for any newsletter sign-up offers mentioned on the site for potential future discounts.

3. Proceeding to Checkout

Shipping Information: You will be prompted to enter your shipping address. The website indicates delivery to the United Kingdom, United States, Australia, Germany Deutsch, and France Franqais, so ensure your region is covered.
Shipping Options: The site offers “Free UK Shipping” and “Same Day Dispatch Before 2pm,” implying a quick turnaround for orders placed early in the day. For international orders, specific shipping costs and times would be displayed.
Payment Information: Provide your payment details. Based on typical e-commerce practices, this would include credit/debit card information or possibly options like PayPal. The site’s trustworthiness indicated by Trustpilot reviews and clear policies suggests secure payment processing.

4. Order Confirmation and Tracking

Confirmation Email: After successful payment, you should receive an order confirmation email detailing your purchase, shipping address, and an order number.
Shipping Updates: Customer testimonials praise the communication, with one noting they were “kept up to date.” This implies you’ll receive notifications once your order is dispatched, possibly with tracking information.
Delivery: As highlighted by reviews, delivery can be exceptionally fast, with some customers receiving their parcels in “24hrs” or “super quick.”

Key Considerations for Ordering

Promotional Offers: Always check the homepage for current sales or free item offers before finalizing your purchase.
Product Compatibility: If buying accessories, ensure they are compatible with your chosen stove model e.g., “Water Heater | Firebox and Pioneer Stoves” or “4-Inch Water Heater | Hygge Stoves”.
Customer Support: If you encounter any issues or have questions, the readily available phone number 0115 8966796 and email [email protected] provide direct avenues for assistance.

The overall impression is that Outbackerstoves.co.uk has streamlined its ordering process to be efficient and user-friendly, supporting its reputation for good customer service and quick delivery.

Outbackerstoves.co.uk Warranty and Support

Outbackerstoves.co.uk places a clear emphasis on customer satisfaction and product reliability, as evidenced by its stated warranty policy and accessible support channels.

These elements are crucial for building trust and ensuring a positive post-purchase experience.

Full Year Warranty

Coverage: The website explicitly states “Full Year Warranty” as one of its key selling points. This indicates that products purchased from Outbackerstoves.co.uk are covered against manufacturing defects and material faults for a period of 12 months from the date of purchase.
Peace of Mind: A warranty of this duration provides significant peace of mind for customers, especially for products like wood-burning stoves that represent a notable investment and are subject to demanding conditions. It suggests the company stands behind the quality and durability of its offerings.
Process Implied: While the homepage text doesn’t detail the claims process, the presence of a “Warranty” link in the quick links section suggests comprehensive information is available there. Typically, a warranty claim would involve contacting customer support, providing proof of purchase, and describing the defect.

Customer Support Channels

Telephone Support: A prominent phone number, 0115 8966796, is listed on the homepage. This offers immediate, direct communication for urgent inquiries, technical support, or assistance with orders and warranty claims. Direct phone access is a strong indicator of reliable customer service, as it allows for real-time problem-solving.
Email Support: An email address, [email protected], is also provided. This is ideal for less urgent inquiries, sending documentation like photos of a defect for a warranty claim, or for customers who prefer written communication.
Physical Address: The inclusion of a physical address, Unit 5F Western Road, Old Dalby Trading Estate, Old Dalby, Leicestershire, LE143NJ, further enhances transparency and trustworthiness. While primarily for business operations, it provides an additional layer of legitimacy and a physical point of contact if required.
Newsletter Sign-up: The option to “Sign up for our newsletter” is offered, suggesting that Outbackerstoves.co.uk uses this channel for communication about promotions and updates. This can also serve as an indirect support channel by keeping customers informed about product maintenance tips or new accessory releases.

Commitment to Customer Satisfaction

Positive Reviews Reflect Support: The numerous positive Trustpilot reviews, with an average rating of 4.9/5 from 1245 reviews, frequently praise the company’s service.
- One review from Noel Guard explicitly states: “I forgot to add the free Flashing kit with each stove purchase at the checkout. I contacted the team and they forwarded this which arrived a short while afterwards. Couldn’t be happier. A very trustworthy company.” This anecdote perfectly illustrates their willingness to go above and beyond to rectify issues and ensure customer satisfaction.
- Another review highlights being “kept up to date” on orders, suggesting proactive communication.
Clear Policies: The presence of dedicated links for “Delivery Information,” “Returns,” “Terms & Conditions,” “Privacy Policy,” and “Cookie Policy” reinforces a commitment to transparency and adherence to consumer rights. These policies lay out the groundwork for how various customer interactions, including support and returns, are handled.

In summary, Outbackerstoves.co.uk appears to provide robust customer support backed by a solid warranty, ensuring that customers feel confident in their purchase and have clear avenues for assistance should any issues arise.

Their proactive approach to problem-solving, as evidenced by customer testimonials, is a significant asset.

Outbackerstoves.co.uk Shipping and Delivery

Outbackerstoves.co.uk emphasizes efficient and reliable shipping, particularly for its UK customers, while also indicating an international reach.

Fast dispatch and clear delivery policies are key components of their customer service promise.

UK Shipping

Free UK Shipping: This is a major selling point for customers within the United Kingdom. Offering free shipping eliminates an additional cost barrier and makes purchasing more attractive.
Same Day Dispatch Before 2pm: This commitment is highly beneficial for customers eager to receive their orders quickly. Orders placed and confirmed before 2 PM are processed and sent out on the same business day. This rapid dispatch contributes significantly to shorter overall delivery times.
Swift Delivery Times: Customer testimonials strongly corroborate fast delivery.
- Sharon Smith’s review: “my parcel arrived in 24hrs.”
- Chris Weir’s review: “Everything arrived super quick.”
- Mr. Ian Bennett’s review: “I ordered Thursday afternoon and it arrived Friday afternoon. Exceptional delivery considering the weather.” These examples highlight that for UK customers, next-day delivery is a common and expected outcome, even under challenging conditions.
Packaging: Mr. Ian Bennett also noted that the purchase was “very well packaged,” which is crucial for protecting large, heavy items like stoves during transit.

International Shipping

Global Reach: The website clearly states that it serves customers in the “United Kingdom,” “United States,” “Australia,” “Deutsch” Germany, and “Franqais” France. This indicates a significant international operation.
Region-Specific Information: While free UK shipping is explicitly mentioned, the specific terms, costs, and estimated delivery times for international orders would likely be detailed in their “Delivery Information” section. Customers from these regions should review that page for precise details before ordering.
Customs and Duties: For international shipments, especially outside the UK post-Brexit for EU countries, and to the US/Australia, customers should be aware that import duties, taxes, and customs clearance fees may apply, which are typically the responsibility of the recipient. This information is usually found in a company’s international shipping policy.

Delivery Information and Policies

Dedicated Information Page: The presence of a “Delivery Information” link in the quick links section suggests that Outbackerstoves.co.uk provides a comprehensive page detailing:
- Shipping carriers used e.g., DPD, FedEx, Royal Mail.
- Estimated delivery times for various regions/services.
- Tracking information availability.
- Procedures for missed deliveries or damaged goods.
Order Tracking Implied: While not explicitly stated on the homepage, the customer comment “I was kept up to date” strongly implies that customers receive tracking updates for their orders, allowing them to monitor their parcel’s journey.

In essence, Outbackerstoves.co.uk has invested in a robust logistics system that prioritizes speed and reliability, particularly for its domestic market, which contributes significantly to its high customer satisfaction ratings.

International customers can also expect service, though with potentially different terms.

How to Cancel Outbackerstoves.co.uk Orders

Based on common e-commerce practices and the general transparency of Outbackerstoves.co.uk’s website, cancelling an order typically involves contacting their customer service as quickly as possible.

While specific “cancel subscription” or “cancel free trial” options are not relevant here as they sell physical goods, the process for cancelling a product order would align with standard online retail procedures.

General Cancellation Procedure for Physical Goods

Act Quickly: The most critical factor in cancelling an order for physical goods is timing. Outbackerstoves.co.uk offers “Same Day Dispatch Before 2pm,” which means orders are processed very rapidly. If you need to cancel, you must act before the item is dispatched.
Contact Customer Service Immediately:
- Phone: The quickest way to attempt a cancellation is by calling them directly at 0115 8966796. A live conversation allows for immediate action and confirmation of the cancellation status. Explain that you wish to cancel your order and provide your order number.
- Email: If calling is not an option or if it’s outside business hours, send an email to [email protected]. Include “Order Cancellation – ” in the subject line for quick identification. In the email, clearly state your intention to cancel and provide all relevant order details.
Provide Order Details: When contacting them, have your order number, name, and the email address used for the purchase readily available. This will help them locate your order quickly.
Confirm Cancellation: Ask for confirmation that your order has been successfully cancelled. If the item has already been dispatched, cancellation may not be possible, and you would then need to proceed with their returns policy.

What Happens if the Order Has Already Been Dispatched?

If your order has already left the warehouse due to the “Same Day Dispatch” policy, you will likely need to follow their returns policy once you receive the item.

Returns Policy: Outbackerstoves.co.uk has a “Returns” link in its quick links section. This policy will outline the steps for returning unwanted goods, including:
- Return Window: The time frame within which you must return the item e.g., 14, 30 days.
- Condition of Return: Requirements for the item’s condition e.g., unused, in original packaging.
- Return Shipping Costs: Whether the customer or the company bears the cost of return shipping.
- Refund Process: How and when the refund will be issued after the returned item is received and inspected.

Key Takeaways for Cancellation

Speed is Essential: Due to their efficient dispatch system, contacting customer service immediately after realizing you need to cancel is paramount.
Utilize Phone for Urgency: For the best chance of intercepting an order before dispatch, a phone call is usually more effective than an email.
Understand Returns Policy: If cancellation isn’t possible before dispatch, be prepared to follow the outlined returns procedure upon delivery.

The company’s positive customer service reputation, as seen in Trustpilot reviews, suggests they would be helpful and accommodating within their operational limits when dealing with cancellation requests.

Outbackerstoves.co.uk vs. Competitors

When evaluating Outbackerstoves.co.uk against its competitors in the portable wood-burning stove market, several factors come into play, including product range, quality, pricing, and customer service.

Based on the provided homepage content, Outbackerstoves.co.uk positions itself as a strong contender, particularly in the UK market.

1. Outbackerstoves.co.uk The Focus

Strengths:
- Excellent Customer Reviews: A 4.9/5 Trustpilot rating from 1245 reviews is outstanding, indicating high customer satisfaction with product quality, delivery, and service.
- Fast & Free UK Shipping: “Free UK Shipping” and “Same Day Dispatch Before 2pm” are significant competitive advantages for domestic customers.
- Solid Warranty: “Full Year Warranty” provides good post-purchase assurance.
- Clear Product Range: Offers both “Original Outbacker Stoves” and the “Hygge Collection,” alongside essential accessories like flashing kits and water heaters.
- Transparent Pricing: Clear display of sale prices and original prices.
- Customer Service: Anecdotal evidence from reviews suggests responsive and helpful support e.g., resolving the missing flashing kit issue.
Target Audience: Campers, glampers, and individuals seeking efficient heating for outdoor structures like summer houses, primarily in the UK but with international shipping options.

2. Winnerwell Stoves Direct Competitor

Similarities to Outbacker: Winnerwell is perhaps the closest competitor in terms of product type and target market. They also specialize in stainless steel portable wood stoves for tents and outdoor use.
Differences:
- Product Breadth: Winnerwell often boasts a slightly broader range of models and an extensive, highly modular accessory system that allows for various configurations e.g., oven attachments, different water tank sizes, varied flue pipe lengths.
- Global Presence: Winnerwell has a very strong global distribution network, with official distributors in many countries.
- Innovation: Often perceived as being at the forefront of introducing new features or stove designs in this niche.
Competitive Edge for Outbacker: Outbacker’s significantly better stated shipping terms for the UK free, same-day dispatch and potentially more aggressive sale pricing could give it an edge for UK buyers specifically. Their customer reviews also seem to suggest a very personal and responsive service, which can sometimes be diluted with larger, global brands.

3. Solo Stove Different Philosophy, but Overlap

Differences: Solo Stove’s primary expertise lies in highly efficient, smokeless fire pits and smaller camping stoves designed for cooking/boiling water, not for heating enclosed spaces with a chimney. They focus on clean burn technology.
Competitive Edge for Outbacker: For heating a tent or structure, Solo Stove is not a direct alternative as it lacks a flue system. Outbacker fills the need for comprehensive, safe enclosed-space heating.
Target Audience: Backpackers, casual campers, backyard users primarily interested in fire pits or small cooking fires.

4. Kifaru Stoves High-End, Specialized

Differences: Kifaru specializes in ultra-lightweight, collapsible titanium stoves for extreme backcountry use where weight is paramount. They are significantly more expensive.
Competitive Edge for Outbacker: Outbacker offers a more robust, durable, and generally more affordable steel alternative suitable for car camping or fixed setups where the extreme weight savings of titanium are not critical.
Target Audience: Serious backcountry hunters, winter backpackers, and extreme adventurers.

5. Budget/Generic Stoves e.g., through Amazon, eBay

Differences: Many generic brands offer very cheap portable wood stoves.
Competitive Edge for Outbacker:
- Quality & Durability: Customer testimonials for Outbacker consistently praise product quality “will last forever,” “far better quality”. Generic options often suffer from lower build quality, thinner materials, and poorer welds, leading to shorter lifespans and potential safety concerns.
- Customer Support & Warranty: Generic brands often lack dedicated customer service, clear return policies, or a full year warranty. Outbacker’s strong support and warranty are major differentiators.
- Safety & Compliance: Reputable brands like Outbacker are more likely to meet safety standards.
Target Audience: Price-sensitive buyers who may compromise on quality, support, and longevity.

Conclusion on Competition

Outbackerstoves.co.uk appears to be a very strong player in the mid-range to premium portable steel wood stove market, particularly in the UK.

Their excellent customer service, impressive delivery speed, and high product ratings distinguish them from generic alternatives.

While Winnerwell might offer slightly more product variety or global reach, Outbacker’s specific focus on the UK market with tailored shipping benefits gives it a distinct advantage there.

For consumers prioritizing a balance of quality, reliable service, and competitive pricing for tent and outdoor structure heating, Outbackerstoves.co.uk presents a compelling option.

Frequently Asked Questions

What is Outbackerstoves.co.uk?

Outbackerstoves.co.uk is an online retailer specializing in portable wood-burning stoves and accessories designed for outdoor use, particularly for camping, glamping, and heating structures like summer houses and tents.

What types of stoves does Outbackerstoves.co.uk sell?

They sell portable wood-burning stoves, including models from their “Original Outbacker Stoves” collection and “Hygge Collection,” which feature different sizes and kilowatt outputs e.g., 2.5kw, 4.5kw. They also offer models with viewing windows.

Does Outbackerstoves.co.uk ship internationally?

Yes, based on the website, they ship to the United Kingdom, United States, Australia, Germany Deutsch, and France Franqais.

Is shipping free in the UK for Outbackerstoves.co.uk orders?

Yes, Outbackerstoves.co.uk offers free shipping within the UK.

How fast is dispatch from Outbackerstoves.co.uk?

They offer same-day dispatch for orders placed before 2 PM. Inkredible.co.uk Reviews

What is the typical delivery time for Outbackerstoves.co.uk orders in the UK?

Customer reviews indicate very fast delivery, with some customers receiving their parcels within 24 hours.

Does Outbackerstoves.co.uk offer a warranty on its products?

Yes, they provide a full year warranty on their stoves.

What accessories does Outbackerstoves.co.uk offer?

They offer a range of accessories, including flashing kits for installing stoves in tents/sheds, spark arrestors, and water heaters for different stove models.

Are there any current sales or promotions on Outbackerstoves.co.uk?

Yes, the website indicates a “Spring Sale” with discounted prices on various stoves and accessories.

They also offer a “Free Flashing Kit with any Stove.” Icandyworld.com Reviews

How can I contact Outbackerstoves.co.uk customer service?

You can contact them by phone at 0115 8966796 or via email at [email protected].

What is the customer satisfaction rating for Outbackerstoves.co.uk?

They have a high customer satisfaction rating of 4.9 out of 5 based on 1245 reviews on Trustpilot.

Are Outbackerstoves.co.uk products durable?

Yes, customer reviews frequently praise the quality and durability of their stoves, with comments like “the quality of these stoves is incredible, i can tell this stove will last forever.”

Can I heat a tent with an Outbacker stove?

Yes, their stoves are specifically designed as “Stoves For Tents” and are suitable for extending the camping season by providing warmth in tents.

Do I need a flashing kit to install a stove in a tent?

Yes, a flashing kit is essential for safely installing a stovepipe through a tent or other temporary structure to prevent heat damage and seal the opening. Kleefmode.nl Reviews

Outbackerstoves.co.uk offers one for free with stove purchases.

What is the “Hygge Collection” from Outbackerstoves.co.uk?

The Hygge Collection refers to a specific line of oval-shaped stoves e.g., Hygge Oval Wood Stove | 4.5kw 18kg designed to bring comfort and coziness to outdoor spaces.

What is the power output of Outbacker stoves?

Their stoves come in various power outputs, such as 2.5kw e.g., Pioneer Portable Wood Stove and 4.5kw e.g., Hygge Oval Wood Stove, indicating their heating capacity.

Can I use a water heater with Outbacker stoves?

Yes, they offer water heaters compatible with specific stove models like the Firebox, Pioneer, and Hygge stoves.

How easy is it to assemble an Outbacker stove?

One customer review noted that the burner was “very easy to assemble,” suggesting a straightforward setup process. Cfsredundancypayments.co.uk Reviews

Is Outbackerstoves.co.uk a trustworthy company?

Based on numerous positive Trustpilot reviews, transparent contact information, clear policies, and a visible physical address, the company appears to be very trustworthy.

How do I cancel an order from Outbackerstoves.co.uk?

To cancel an order, you should contact their customer service immediately by phone 0115 8966796 or email [email protected] as orders are dispatched quickly same-day before 2 PM. If the order has already been dispatched, you will likely need to follow their returns policy.

0.0

0.0 out of 5 stars (based on 0 reviews)

Excellent0%

Very good0%

Average0%

Poor0%

Terrible0%

There are no reviews yet. Be the first one to write one.

Amazon.com: Check Amazon for Outbackerstoves.co.uk Reviews
Latest Discussions & Reviews:

Outbackerstoves.co.uk Reviews