parcel2go.com Pros & Cons

Like any service, parcel2go.com comes with its own set of advantages and disadvantages.

Understanding these can help potential users determine if the platform aligns with their specific shipping needs and expectations.

The platform’s strengths largely revolve around its convenience and cost-effectiveness, while its weaknesses often touch on areas of customer support and flexibility for unusual situations.

Advantages of Using Parcel2Go.com

The primary benefits of Parcel2Go stem from its role as a comparison platform, offering significant value in terms of savings and convenience.

• Cost Savings: Users can quickly compare prices from various couriers to find the cheapest option for their specific needs, often significantly lower than direct booking rates. The “Lowest Price Guarantee” further reinforces this.
• Time Efficiency: The quick quote tool eliminates the need to visit multiple courier websites, streamlining the process of finding the best shipping solution. Users can book and pay in one place.
• Wide Courier Network: Access to established couriers like Royal Mail, Evri, DPD, DHL, and Parcelforce ensures a broad range of service levels and reliability for both domestic and international shipments.
• Diverse Service Options: From express same-day and next-day deliveries to standard economy services, and options for parcel collection or drop-off, the platform caters to a wide spectrum of user preferences.
• Free Tracking: All bookings come with free parcel tracking, providing peace of mind and the ability to monitor shipment progress without extra cost.
• Business-Friendly Features: Smart Send and the Business Account offer significant advantages for e-commerce sellers and frequent shippers, including discounted rates and streamlined order management.
• User-Friendly Interface: The website is generally easy to navigate, with clear calls to action and well-organized information, making the booking process straightforward.
• Parcel Protection Option: The ability to add parcel protection up to £10,000 is a valuable feature for safeguarding valuable shipments against loss or damage.

Potential Drawbacks of Parcel2Go.com

While highly beneficial, some aspects of Parcel2Go could be seen as disadvantages, particularly concerning customer service and the handling of exceptions.

• Customer Service Responsiveness: Despite claims of 24/7 customer service, some user reviews (e.g., on Trustpilot) occasionally mention difficulties with getting quick or satisfactory resolutions for issues, especially when parcels encounter problems in transit.
• Reliance on Third-Party Couriers: As a broker, Parcel2Go’s service quality is ultimately tied to the performance of the chosen courier. If a courier mishandles a parcel, Parcel2Go acts as an intermediary, which can sometimes complicate issue resolution.
• Hidden Fees/Surcharges (Rare but Possible): While the platform aims for transparency, additional surcharges (e.g., for incorrect weight/dimensions, remote area delivery) can sometimes arise after booking if initial details are inaccurate, though this is common across the industry.
• Complexity for Unusual Shipments: While it handles common parcel sizes well, very unusual or oversized items might require direct consultation with couriers or could face limitations through the comparison tool.
• No Direct Physical Presence: Unlike couriers with local depots, Parcel2Go operates solely online, meaning no in-person support for queries or drop-offs, which might be a preference for some users.
• Refund Process: If a service is canceled or a parcel is lost/damaged, the refund process might involve multiple parties (Parcel2Go and the courier), potentially leading to longer resolution times.
• PrePay System Lock-in: While PrePay offers bonuses, it also encourages users to pre-load funds, which might not be ideal for those who prefer to pay per shipment without committing funds upfront.