Based on looking at the website, Pitchup.com appears to be a comprehensive online platform designed for discovering and booking campsites, glamping sites, and holiday parks across 67 countries.

It aims to simplify the process of finding outdoor accommodations, offering features like instant confirmation, user reviews and photos, and purportedly no booking fees.

This review will delve into the various aspects of Pitchup.com, exploring its features, user experience, and overall value for those seeking a getaway into nature without the complexities often associated with planning such trips.

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Table of Contents

Pitchup.com Review & First Look

Pitchup.com immediately presents itself as a robust search engine for outdoor stays.

The homepage is clean, intuitive, and highlights popular destinations and accommodation types.

From a first glance, it’s clear they prioritize user-friendliness, allowing visitors to quickly filter by location, amenities, and even specific activities.

Initial Impression: The site boasts a wide array of options, from simple tent pitches to more luxurious glamping experiences. Its global reach, covering 67 countries, is a significant draw for international travelers.
Navigation: The search functionality is prominent, enabling users to enter their desired location, dates, and even specific types of pitches e.g., “Campsites with electric hook-up”.
Visual Appeal: The design is modern and engaging, with appealing imagery of various campsites and glamping setups, inviting users to explore.

Pitchup.com Features

Pitchup.com offers a suite of features designed to enhance the booking experience for campers and glampers.

These functionalities streamline the search and booking process, making it more efficient.

Extensive Database:
- Global Reach: The platform lists sites in 67 countries, offering a vast selection for both domestic and international travelers.
- Diverse Accommodation: Options range from traditional tent and touring caravan pitches to motorhome spots, lodges, cabins, pods, and even unique glamping setups like gypsy caravans.
Advanced Search Filters:
- Amenities: Users can filter by specific features such as electric pitches, beaches, hot tubs, campfires allowed, dog-friendly sites, outdoor swimming pools, and even “adults-only” options for a quieter escape.
- Location Specifics: Filters for national parks e.g., Lake District, Snowdonia and specific regions simplify finding the perfect spot.
- Pitchup.com’s “Popular Features” section: This highlights highly sought-after amenities, indicating user preferences.
User Reviews & Photos:
- Authenticity: The platform emphasizes nearly 200,000 customer reviews from 2024, providing social proof and helping users make informed decisions.
- Visual Aid: Photos uploaded by users offer a realistic preview of the sites.
Instant Confirmation: This feature is crucial for last-minute bookings, reducing anxiety about availability.
Guides & Resources:
- Camping Guides: The site offers various guides like “The ultimate NC500 itinerary,” “Camping ideas,” and “Wild camping: a beginner’s guide,” which are helpful for both novices and experienced campers.
- Dog-Friendly Camping: Specific advice for camping with pets shows attention to detail.
“No Booking Fees” Claim: This is a significant advantage, potentially saving users money compared to other booking platforms that might add hidden charges.

Pitchup.com Pros & Cons

Like any platform, Pitchup.com has its strengths and areas where it could improve.

Understanding these can help users decide if it’s the right fit for their camping and glamping needs.

Pros:

Vast Selection and Global Coverage: With sites in 67 countries and a wide variety of accommodation types, Pitchup.com offers unparalleled choice for outdoor enthusiasts. This breadth makes it a go-to resource for diverse travel plans.
User-Friendly Interface: The website’s intuitive design, prominent search bar, and extensive filtering options make it easy to navigate and find suitable pitches quickly.
Detailed Information & Filters: The ability to filter by specific amenities e.g., electric hook-up, hot tub, dog-friendly allows for highly customized searches, saving users time and ensuring their specific needs are met.
Authentic User Reviews and Photos: The large volume of customer reviews and accompanying photos provides genuine insights into the sites, helping users make informed decisions based on real experiences. This transparency builds trust.
Instant Confirmation: For spontaneous trips or last-minute bookings, the instant confirmation feature is a major convenience, eliminating waiting times and uncertainty.
Guides and Resources: The inclusion of helpful camping guides and itineraries like the NC500 adds significant value, especially for those new to camping or exploring new regions.
“No Booking Fees” Policy: If consistently true, this is a distinct advantage, as it means users pay only the site’s listed price without additional platform charges.

Cons:

Reliance on Site Owner Information: While reviews help, the accuracy of site descriptions and amenity listings heavily relies on the individual site owners updating their profiles diligently. Discrepancies can occur if information becomes outdated.
Limited Direct Customer Support: Based on the website, the primary method for resolving issues might be through the site owner rather than direct support from Pitchup.com, which could be frustrating for complex problems.
Potential for Outdated Availability: While instant confirmation is offered, last-minute changes or overbookings could theoretically occur if the site’s internal booking system isn’t perfectly synchronized with Pitchup.com’s.
Variable Quality: As an aggregator, Pitchup.com lists a wide range of sites. The quality of experience can vary significantly from one site to another, even with reviews, as individual preferences differ.
Focus on Outdoor Stays: While this is its strength, users looking for traditional hotels or other non-camping accommodations will need to look elsewhere.

Pitchup.com Alternatives

For those exploring options beyond Pitchup.com, several platforms offer similar services, catering to different preferences and regional focuses.

When considering alternatives, it’s wise to look for platforms that emphasize ethical travel, respect for nature, and transparent pricing.

Hipcamp: Often referred to as the “Airbnb for camping,” Hipcamp focuses heavily on unique, private land camping experiences across the United States, Canada, and Australia. It offers a wide range of options, including tent camping, glamping, RV sites, and cabins on private properties.
- Pros: Unique, off-the-beaten-path locations. strong community focus with detailed reviews. good for finding secluded spots.
- Cons: Primarily focused on North America and Australia, less global reach than Pitchup.com. booking fees may apply.
Campspot: This platform specializes in campground management software but also has a public-facing booking portal. It’s popular in North America and focuses on well-established campgrounds and RV parks.
- Pros: Often provides real-time availability. good for traditional campground bookings. intuitive mapping features.
- Cons: Limited international presence. inventory might be narrower compared to broader aggregators.
Recreation.gov US Focus: For camping within U.S. National Parks and federal lands, Recreation.gov is the official booking site. It’s essential for anyone planning a trip to a national park or forest in the United States.
- Pros: Official source for federal campgrounds. often the only way to book popular national park sites. supports conservation efforts.
- Cons: Strictly U.S.-focused. interface can be less modern. highly competitive for popular sites.
Direct Booking via Site Websites: While it requires more individual research, directly visiting the websites of specific campsites or holiday parks can sometimes yield better deals or more detailed information. This approach ensures you’re supporting the local business directly.
- Pros: Potentially better rates as no commission is paid to third parties. direct communication with the site. supports small businesses.
- Cons: Time-consuming research. no centralized review system or comparison tool.
Local Tourist Boards/Information Centers: Often overlooked, local tourism websites or physical information centers can provide excellent, curated lists of local camping and glamping options, often with unique insights into the area.
- Pros: Highly localized and authentic recommendations. often support local economies.
- Cons: Less digitized, might require phone calls or email. not suitable for broad searches.

When choosing an alternative, consider your destination, desired level of comfort, and whether you prioritize private, unique experiences versus more traditional campground settings.

Always compare pricing, review policies, and ensure the booking process aligns with your ethical considerations.

How to Book on Pitchup.com

Booking a pitch or accommodation on Pitchup.com is designed to be straightforward.

The process generally follows a few key steps to ensure a smooth reservation.

Step-by-Step Booking Process:

Search for a Destination:
- Start by entering your desired location country, region, town, or specific campsite name into the search bar on the homepage.
- Specify your preferred dates of arrival and departure.
- Indicate the number of adults, children, and any pets.
Filter and Browse Results:
- After searching, Pitchup.com will display a list of available sites that match your criteria.
- Use the extensive filters on the left-hand side to narrow down your options:
  - Accommodation Type: Tent, caravan, motorhome, glamping, lodge, etc.
  - Features: Electric hook-up, hot tub, campfires allowed, dog-friendly, swimming pool, etc.
  - Site Type: Family friendly, adults only, small site, large park.
  - Price Range: Adjust the slider to fit your budget.
  - Review Score: Filter by minimum user rating.
  - Distance: Sort by proximity to your searched location.
Review Site Details:
- Click on a promising campsite or glamping site to view its dedicated page.
- This page will provide comprehensive information:
  - Description: Details about the site’s amenities, location, and unique offerings.
  - Photos: User-submitted and professional images of the pitches and facilities.
  - Reviews: Read feedback from previous guests.
  - Pitch Types & Availability: See what specific pitches are available for your chosen dates.
  - Pricing: Transparent breakdown of costs per night or per stay.
  - Rules & Policies: Important information regarding check-in/out times, pet policies, campfire rules, and cancellation terms. Always read the cancellation policy carefully before booking.
Select Your Pitch and Book:
- Once you’ve found the perfect spot, select the specific pitch type and confirm your dates.
- Click the “Book Now” or similar button.
- You’ll be directed to a secure booking page where you’ll enter your personal details name, contact information and payment information.
- Pitchup.com claims “no booking fees,” so the price you see should be the final price for the accommodation itself.
Receive Confirmation:
- After successful payment, you should receive an instant booking confirmation via email. This email will contain all the necessary details for your stay, including directions, contact information for the site, and your booking reference.
- It’s advisable to print this confirmation or save it digitally for easy access upon arrival.

Pitchup.com Pricing

Pitchup.com’s pricing model is generally transparent and designed to be straightforward for the end-user.

The website states “No booking fees,” which is a significant aspect of its appeal.

Key Aspects of Pitchup.com Pricing:

“No Booking Fees”: This is a prominent claim on the Pitchup.com website. It means that the price you see for a specific pitch or accommodation is the price you pay, without additional service charges or hidden fees added by Pitchup.com itself. The platform makes its revenue by charging a commission to the site owners, not the booker.
Site-Specific Pricing: The actual nightly or weekly rates are set by the individual campsites, glamping sites, and holiday parks listed on the platform. These prices can vary significantly based on several factors:
- Location: Popular tourist destinations or prime spots will naturally command higher prices.
- Time of Year: Peak season e.g., summer holidays, school breaks will have higher rates compared to off-peak periods.
- Accommodation Type: A basic tent pitch will be considerably cheaper than a luxury glamping pod with a hot tub.
- Amenities: Sites with extensive facilities swimming pools, restaurants, entertainment tend to be more expensive.
- Capacity: Prices often vary based on the number of adults, children, and pets included in the booking.
Variable Inclusions: While the base price covers the pitch, always check what’s included. Some sites might include electricity, Wi-Fi, or facility access in the base rate, while others might charge extra for these.
Minimum Stay Requirements: Many sites, particularly during peak season, may have minimum stay requirements e.g., 2 nights, 3 nights, which will affect the total cost.
Payment: Payments are typically processed securely through Pitchup.com’s platform. They accept major credit and debit cards. The booking is confirmed instantly upon successful payment.
Cancellation Policies: Each site will have its own cancellation policy, which is clearly displayed during the booking process. These policies can range from non-refundable to flexible cancellations with a full refund up to a certain period before arrival. It is crucial to read these terms carefully before committing to a booking.

In essence, Pitchup.com acts as a facilitator, displaying the prices set by the individual site owners.

Its “no booking fees” policy aims to make the total cost transparent for the consumer from the outset, encouraging direct bookings through their platform rather than searching multiple individual sites.

Pitchup.com Customer Support

Understanding the avenues for customer support is crucial for any online booking platform.

For Pitchup.com, the support structure largely centers around detailed information and direct communication with the site owners.

How Pitchup.com Handles Support:

Self-Service Information:
- Extensive FAQs: The website typically features a comprehensive FAQ section covering common queries about booking, cancellations, payments, and site information. This is often the first point of reference for users.
- Site-Specific Information: Each campsite or glamping site listing on Pitchup.com includes detailed descriptions, rules, and contact information for the site owner. This is the primary channel for specific questions about the site itself e.g., “Is there a specific size limit for my tent?”, “What are the exact check-in times?”.
Direct Contact with Site Owners:
- For most inquiries related to your specific booking, the facilities, or on-site rules, Pitchup.com generally directs users to contact the campsite or glamping site directly. Their contact details are usually provided in the booking confirmation email and on the site’s listing page.
- This decentralized approach means that operational questions are best addressed by the people who manage the actual location.
Pitchup.com’s Role in Disputes/Issues:
- While Pitchup.com aims to facilitate direct communication, they do have a role in mediating significant issues or concerns that cannot be resolved directly with the site owner. This is typically for payment discrepancies, booking errors, or significant misrepresentations of the site as advertised.
- Their support team can be contacted via an online contact form or email, usually found in the “About Us” or “Contact Us” sections of the website. Response times may vary depending on the complexity of the issue.
- It’s generally recommended to have all booking details and relevant correspondence ready when contacting their support.
Review System as Feedback Mechanism:
- The robust review system on Pitchup.com serves as a form of “community support.” Users can read reviews from previous guests to anticipate potential issues or confirm details.
- Similarly, leaving a review after your stay is an important way to provide feedback for future travelers and for Pitchup.com to monitor the quality of its listed sites.

Tips for Effective Support:

Read Everything First: Before contacting anyone, thoroughly read the site’s listing page, the FAQ section, and your booking confirmation email. Many questions are answered there.
Contact Site Directly for Site-Specifics: For questions about amenities, local attractions, specific pitch requirements, or on-site services, email or call the campsite directly.
Contact Pitchup.com for Booking Issues: For problems with payment, confirmation emails not received, or if you believe a listing is misleading and the site owner isn’t responsive, then contact Pitchup.com’s central support.
Be Clear and Concise: When reaching out for support, provide all relevant booking details and clearly describe your issue to expedite a resolution.

How to Cancel a Pitchup.com Booking

Cancelling a booking on Pitchup.com is tied directly to the cancellation policy set by the individual campsite or glamping site you’ve booked with. It’s crucial to understand these policies before you confirm your reservation.

Key Steps and Considerations for Cancellation:

Review the Cancellation Policy:
- Crucial First Step: Before attempting to cancel, locate the specific cancellation policy for your booking. This policy is clearly displayed on the site’s listing page when you were making the reservation and is also included in your booking confirmation email.
- Variations: Policies vary widely. Some sites offer flexible cancellations with a full refund up to a certain number of days before arrival e.g., 7, 14, or 30 days. Others might be non-refundable, or offer partial refunds, or only provide credits for future stays.
- Deadlines: Pay close attention to any deadlines mentioned e.g., “cancel by 3 PM local time on X date”.
Access Your Booking:
- Typically, you can manage your booking by logging into your Pitchup.com account if you created one or by using the link provided in your booking confirmation email.
- Look for a “Manage Booking” or “Cancel Booking” option.
Initiate the Cancellation:
- Follow the on-screen prompts to initiate the cancellation process. You may be asked to confirm your decision.
- Direct Contact May Be Required: In some cases, especially if a last-minute cancellation is needed or if the online system doesn’t immediately reflect the policy, you might be instructed to contact the campsite or glamping site directly. It’s always a good idea to inform the site owner of your cancellation, even if you do it online.
Confirmation of Cancellation:
- After successfully cancelling, you should receive a cancellation confirmation email from Pitchup.com. This email is vital as proof of your cancellation and will detail any refunds or charges.
- Keep this email for your records.
Refund Processing:
- If your cancellation policy allows for a refund, Pitchup.com will process it according to the site’s terms.
- Refunds typically take a few business days to appear back on your original payment method, depending on your bank or credit card provider.

Important Considerations:

No Free Trial Cancellation: Pitchup.com is a booking platform for actual stays, not a subscription service with a “free trial.” Therefore, the concept of cancelling a “free trial” doesn’t apply to Pitchup.com itself. You are booking an accommodation, and its cancellation terms apply.
Travel Insurance: For non-refundable bookings or for peace of mind, especially when booking expensive trips, consider purchasing travel insurance. This can protect you financially in case unforeseen circumstances illness, emergencies prevent you from traveling and lead to a forfeited payment.
Document Everything: Keep records of your original booking, the cancellation policy, and the cancellation confirmation email. This documentation will be invaluable if any disputes arise.

By carefully reading the cancellation policy for each specific booking, you can avoid any surprises and manage your reservations effectively on Pitchup.com.

Pitchup.com Awards and Recognition

Pitchup.com prides itself on its achievements within the outdoor accommodation industry, prominently displaying various awards and recognitions on its website.

These accolades serve as a testament to its operational quality and user satisfaction.

Multiple Award Winner: The website explicitly states it is a “Multiple award winner.” While specific awards are not listed exhaustively on the homepage, such a claim implies recognition from industry bodies or consumer choice awards.
Review Awards: Pitchup.com highlights its “Review Awards” which are “based on nearly 200,000 customer reviews from 2024.” This indicates an internal award system recognizing top-rated campsites based on genuine user feedback. This commitment to leveraging customer reviews for internal recognition is a positive indicator of their focus on user satisfaction and site quality.
- The mention of “Here’s our shortlist of the top-rated campsites” suggests that these awards are not just for Pitchup.com as a platform but also for the sites listed on it, driven by their customer review data. This encourages sites to maintain high standards.

These awards and the emphasis on customer reviews contribute to Pitchup.com’s credibility and reputation in the highly competitive travel and leisure sector.

They signal to potential users that the platform is not only widely used but also delivers a satisfactory experience, as evidenced by positive feedback and industry acknowledgment.

Frequently Asked Questions

What is Pitchup.com?

Pitchup.com is an online platform that allows users to search, compare, and book campsites, glamping sites, and holiday parks in 67 countries worldwide.

It serves as an aggregator for various outdoor accommodation options.

Is Pitchup.com legitimate?

Yes, Pitchup.com appears to be a legitimate booking platform.

It has been operating for over 12 years, processes a large volume of bookings, and features extensive user reviews and industry awards, suggesting it is a reputable service.

Does Pitchup.com charge booking fees?

Pitchup.com explicitly states “No booking fees” on its website. Weareplugin.com Reviews

This means the price you see for a specific pitch or accommodation is typically the final price, with Pitchup.com making its revenue through commissions from the site owners.

How many countries does Pitchup.com cover?

Pitchup.com offers bookings for campsites, glamping sites, and holiday parks in 67 countries globally, providing a wide international selection.

What types of accommodation can I book on Pitchup.com?

You can book various types of outdoor accommodations, including tent pitches, touring caravan pitches, motorhome or campervan pitches, and onsite accommodations like lodges, cabins, pods, huts, and glamping options.

Can I filter searches on Pitchup.com?

Yes, Pitchup.com offers extensive search filters, allowing you to narrow down results by amenities e.g., electric pitch, hot tub, campfires allowed, site features e.g., dog-friendly, adults only, swimming pool, and location specifics e.g., National Parks.

Are there user reviews on Pitchup.com?

Yes, Pitchup.com features nearly 200,000 customer reviews from 2024, providing valuable insights and feedback from previous guests, along with user-submitted photos. Luggagehero.com Reviews

How do I contact a campsite booked through Pitchup.com?

Contact information for the specific campsite or glamping site is typically provided in your booking confirmation email and on the site’s listing page on Pitchup.com.

It’s often best to contact them directly for site-specific questions.

What is Pitchup.com’s cancellation policy?

Cancellation policies are set by individual campsites and glamping sites, not by Pitchup.com directly.

You must review the specific cancellation policy for your booking, which is displayed before confirmation and in your booking email.

Does Pitchup.com offer guides for campers?

Yes, Pitchup.com provides various camping guides and resources, such as “The ultimate NC500 itinerary,” “Camping ideas,” and “Wild camping: a beginner’s guide,” to assist users with their trips. Bishopsmove.com Reviews

Is instant confirmation available on Pitchup.com?

Yes, Pitchup.com generally offers instant confirmation for bookings, allowing you to secure your pitch immediately after payment.

Can I book dog-friendly campsites on Pitchup.com?

Yes, Pitchup.com has a specific filter for “Dog-friendly campsites,” making it easy to find accommodations that welcome pets.

What are Pitchup.com’s “Review Awards”?

Pitchup.com’s “Review Awards” are an internal recognition system based on customer reviews.

They highlight top-rated campsites and glamping sites on their platform as determined by nearly 200,000 customer reviews from 2024.

Is Pitchup.com good for finding glamping sites?

Yes, Pitchup.com is an excellent resource for finding glamping sites, with dedicated filters and categories for various glamping options like lodges, cabins, pods, and unique glamping experiences. Urbanbreeze.net Reviews

Can I find campsites with electric hook-up on Pitchup.com?

Yes, you can easily filter your search results on Pitchup.com to specifically find campsites that offer electric hook-ups for tents, caravans, or motorhomes.

What information do I need to book on Pitchup.com?

To book, you’ll need your desired location, dates, number of guests adults, children, pets, and valid payment information credit/debit card.

Does Pitchup.com have a mobile app?

While the website is mobile-responsive, the information provided does not explicitly mention a dedicated mobile application for Pitchup.com.

Users typically access the platform via their web browser.

How does Pitchup.com make money if there are no booking fees?

Pitchup.com operates on a commission-based model, where they charge a percentage or fixed fee to the campsite or glamping site owners for each booking made through their platform, rather than charging the end-user. Haspel.com Reviews

Can I find wild camping spots on Pitchup.com?

While Pitchup.com lists various campsites, they also offer guides for activities like “Wild camping: a beginner’s guide.” However, it’s crucial to understand that true wild camping often means camping outside of designated sites and requires adherence to local laws and ethical practices.

Pitchup.com primarily lists designated and bookable sites.

What should I do if I have a problem with my booking on Pitchup.com?

First, refer to your booking confirmation and the site’s rules.

For site-specific issues, contact the campsite directly.

For payment, booking errors, or significant platform-related concerns, you can contact Pitchup.com’s central support through their website’s contact form or email. Oppositen.com Reviews

Pitchup.com Reviews