poloclub.com FAQ

What is Poloclub.com?

Poloclub.com is an online retail website specializing in men’s and women’s clothing and accessories under the “Polo Club” brand, offering a range of casual and semi-formal apparel with frequent sales and discounts.

Does Poloclub.com offer international shipping?

Poloclub.com explicitly mentions free shipping for orders over €60 for “España y Portugal peninsular.” While they likely ship internationally, detailed information regarding costs and delivery times for other regions is not prominently displayed on the homepage.

What payment methods are accepted on Poloclub.com?

Poloclub.com accepts payments through Klarna, allowing customers to pay in three interest-free installments (0% TAE). Standard credit card and other common payment gateway options are typically available, though not explicitly listed on the provided homepage text.

Is Klarna on Poloclub.com permissible in Islam?

The use of Klarna for “interest-free” installments (0% TAE) raises concerns from an Islamic finance perspective due to the prohibition of Riba (interest). While it appears interest-free to the consumer, the underlying financial structure of BNPL services may involve elements that are not compliant with Sharia principles. It’s recommended to consult an Islamic scholar or pay upfront to avoid potential Riba.

How can I contact Poloclub.com customer service?

You can contact Poloclub.com customer service via email at [email protected], WhatsApp at (+34) 664 546 452, or by phone at (+34) 911 237 881 during their operating hours (Monday-Thursday 09:00h-18:00h, Friday 08:00h-15:00h). Poloclub.com Alternatives

Does Poloclub.com have a loyalty program?

Yes, Poloclub.com has a “Polo Club Loyals” program, which offers exclusive benefits and promotions to members.

How do I join the Polo Club Loyals program?

You can join the Polo Club Loyals program by navigating to the “Loyals” section on the website and following the prompts to sign up, usually requiring account creation or login.

How do I cancel my Polo Club Loyals membership?

Since the Loyals program is typically a free, benefit-driven membership, “cancellation” usually means opting out of benefits and communications.

You can generally manage your membership or unsubscribe from emails within your account settings, or by contacting customer service directly.

What is Poloclub.com’s return policy?

Poloclub.com offers “Devoluciones Gratis según condiciones” (Free Returns according to conditions). More detailed information is available on their dedicated “Más sobre devoluciones” page. How to Cancel Poloclub.com Subscription (Loyals Program)

Are there sales or discounts available on Poloclub.com?

Yes, Poloclub.com prominently features sales, such as “REBAJAS HASTA -50%,” and lists discounted prices alongside original prices for many items.

They also offer a 10% discount for signing up for their newsletter.

Is there a size guide on Poloclub.com?

Yes, Poloclub.com provides a “Guía de tallas” (Size guide) to help customers determine the correct fit for their clothing purchases, often including garment measurements.

Does Poloclub.com offer clothing for both men and women?

Yes, Poloclub.com has distinct “Colección hombre” (Men’s Collection) and “Colección mujer” (Women’s Collection) sections.

Are the clothes on Poloclub.com ethically sourced or sustainable?

The provided homepage text does not explicitly detail any information regarding Poloclub.com’s ethical sourcing, sustainable materials, or labor practices. Poloclub.com Pricing

Consumers interested in these aspects would need to seek further information directly from the brand.

What currency does Poloclub.com use?

Based on the prices listed with the Euro symbol (€) and the focus on Spain and Portugal, Poloclub.com primarily operates in Euros.

Can I track my order on Poloclub.com?

While not explicitly stated, most e-commerce platforms like Poloclub.com provide order tracking functionality within a user’s account under “Pedidos y devoluciones” (Orders and returns) or via a shipping confirmation email.

What types of clothing does Poloclub.com sell?

Poloclub.com sells a variety of clothing items including t-shirts, polos, shirts, sweatshirts, short pants, and dresses for men and women, often featuring their brand logo.

Are there physical stores for Polo Club?

The website text focuses solely on online retail. Poloclub.com Features

It does not mention any physical store locations, suggesting it is primarily an e-commerce operation.

How can I reset my password on Poloclub.com?

Poloclub.com provides a “Restablecer tu contraseña” (Reset your password) option on its login page, allowing users to receive an email to reset their password.

Does Poloclub.com have an app?

The provided homepage text does not indicate the existence of a dedicated mobile application for Poloclub.com.

How secure is shopping on Poloclub.com?

While the homepage text does not explicitly mention security measures, reputable e-commerce sites like Poloclub.com typically use standard security protocols (like SSL encryption) to protect customer data during transactions.

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