Based on checking the website, Pompeyplumb.co.uk appears to be a legitimate plumbing service based in Portsmouth, UK, specializing in emergency plumbing, general plumbing, bathroom fixture installations, and central heating services.

The site highlights their focus on prompt, professional service at fair hourly rates, aiming to avoid the common pitfalls of slow or unreliable plumbers.

They emphasize clear pricing and provide a direct contact for urgent needs, often promising same-day or even within-the-hour appointments for emergencies.

For larger projects like complete bathroom installations, they refer clients to a network of trusted tradespeople, including Gas Safe engineers and professional builders.

This direct approach to essential home services, emphasizing reliability and clear communication, aligns well with principles of ethical business practices.

In a world where transparency and trustworthiness are paramount, particularly when dealing with critical home repairs, a service like Pompey Plumb that prioritizes these aspects offers a valuable proposition.

It’s refreshing to see a company focus on solving immediate problems efficiently, providing clear cost structures, and building a reputation based on positive customer feedback, rather than engaging in opaque pricing or prolonged delays.

For homeowners, having access to dependable, honest tradespeople is a significant relief, ensuring that necessary repairs are handled effectively and without undue stress.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Pompeyplumb.co.uk Review & First Look

A first glance at Pompeyplumb.co.uk reveals a straightforward, no-nonsense approach to plumbing services.

The website immediately provides essential contact information, including a phone number and email, signaling accessibility for urgent inquiries.

This design choice speaks volumes about their primary focus: emergency plumbing.

The language is direct and reassuring, addressing common pain points of needing a plumber, such as waiting times and opaque pricing.

Initial Impressions and User Experience

Upon landing on Pompeyplumb.co.uk, the user is greeted with a clean, functional layout. Transformlearningacademy.com Reviews

The navigation is intuitive, making it easy to find information about services, pricing, and areas covered.

There’s a distinct lack of flashy graphics or overwhelming animations, which reinforces the professional and practical nature of the business.

For someone in an emergency plumbing situation, this uncluttered design is a blessing, allowing them to quickly ascertain if the service is right for their needs.

Clarity: The site clearly communicates its core offerings: emergency plumbing, general repairs, bathroom fixtures, and central heating.
Accessibility: Contact details are prominently displayed at the top, ensuring immediate access for urgent calls.
Simplicity: The design prioritizes function over form, which is highly effective for a service-based business.

Service Specialization and Niche Focus

Pompeyplumb.co.uk makes it clear that their primary focus is on emergency and smaller remedial plumbing jobs.

This specialization allows them to maintain flexibility and offer quicker response times, often within the hour for emergencies. Travelex.de Reviews

While they don’t tackle large-scale projects like full bathroom installations themselves, they wisely direct customers to trusted partners for such extensive work.

This demonstrates a realistic understanding of their operational capacity and a commitment to ensuring customers receive appropriate services, even if it’s not directly from them.

This focus on their strengths, rather than trying to be a jack-of-all-trades, is a smart business strategy.

Emergency Plumbing: Highlighted as a core competency, with rapid response times.
Smaller Installations/Remedial Jobs: Their sweet spot for daily operations.
Referral Network: A thoughtful approach for larger projects, maintaining customer trust.

Pompeyplumb.co.uk Pros & Cons

Every service has its strengths and areas where it might not be the best fit for every scenario. Pompeyplumb.co.uk is no exception.

Understanding these aspects helps potential customers make informed decisions, ensuring their expectations align with the service provided. Aeolusflightacademy.com Reviews

Advantages of Using Pompeyplumb.co.uk

These are often the most crucial factors when dealing with plumbing issues.

Rapid Emergency Response: The site explicitly states they can often get to you “within one hour of your call” for plumbing emergencies. This immediate availability is a significant advantage when pipes burst or toilets overflow.
Clear, Hourly Rate Pricing: “Everything is based on an hourly rate, which you can find on the prices page.” This transparency helps customers understand costs upfront, mitigating the risk of hidden fees or unexpected charges, which is a common complaint in the service industry.
Professional Service: They promise a “professional service, for a fair price,” contrasting themselves with “cheap plumber in Portsmouth” who might lead to “a din” trouble. This suggests a commitment to quality workmanship.
Local Focus: Serving Portsmouth & Southsea, Cosham, Havant, Waterlooville, and Portchester, they are a local business familiar with the area, which can translate to quicker navigation and understanding of local infrastructure.
No Call-Out Fee Non-Same Day, Portsmouth & Southsea Island: For residents on the Portsmouth & Southsea island, there’s no call-out fee for non-same-day appointments, offering a cost-saving benefit for less urgent jobs.
Range of Services: Beyond emergencies, they cover general plumbing pipework, tap changing, pumps, bathroom fixtures toilets, basins, baths, and central heating radiator installation, power flushing.

Potential Limitations and Considerations

While Pompeyplumb.co.uk offers strong advantages, there are a few points to consider that might influence a customer’s choice, particularly for larger or more complex projects.

Limited Scope for Large Projects: The website clearly states, “if you are looking for bigger jobs, such as, complete bathroom installations or extensive building work, you can check out the trusted trades we work with.” While they provide referrals, this means they don’t directly handle these extensive projects themselves, which might require coordinating with multiple contractors.
Reliance on External Reviews for History: While they mention having 100+ five-star reviews on Checkatrade that they are trying to extract, the current feedback section on their site directs users to external platforms like Google, Trustpilot, Facebook, and Sitejabber. This means customers need to navigate away from the site to see their full historical reputation.
Geographic Service Area: While comprehensive for their local region, they do not service areas outside of their stated coverage Portsmouth & Southsea, Cosham, Havant, Waterlooville, Portchester, and surrounding towns within that radius. This is a natural limitation for a local business but important for non-local searchers to note.
Specific Availability Window: While quick for emergencies, non-emergency appointments might take “within a week.” This is a reasonable timeframe but might not suit someone needing non-urgent work completed sooner.

Pompeyplumb.co.uk Pricing

Understanding the pricing structure is crucial for any service, and Pompeyplumb.co.uk takes a commendable stance on transparency.

They explicitly state their pricing model, allowing customers to anticipate costs without guesswork.

This clarity is a strong indicator of their professional approach and commitment to customer satisfaction. Gsdrivertraining.com Reviews

Transparent Hourly Rates

Pompeyplumb.co.uk operates on a clear, hourly rate basis, which they emphasize is accessible on their “prices page.” This model is generally preferred by customers for smaller, remedial jobs as it provides a direct correlation between the time spent and the cost incurred.

It avoids the ambiguity often associated with fixed-price quotes that can sometimes include hidden buffers for unforeseen complications.

Direct Access to Rates: The availability of rates on a dedicated page promotes trust and allows for budgeting.
Estimation Provided: “All our work is estimated and based on an hourly rate,” meaning customers will get an idea of the total cost before work commences.
Fair Price Promise: They position themselves as offering “a professional service, for a fair price,” suggesting a balance between quality and affordability, rather than simply being the cheapest option, which often comes with compromises.

Call-Out Fees and Area-Specific Benefits

While many plumbing services charge a standard call-out fee regardless of the job, Pompeyplumb.co.uk introduces a geographical nuance to theirs, particularly beneficial for local residents.

Portsmouth & Southsea Island Benefit: For appointments that are not same-day and are within the Portsmouth & Southsea island area, no call-out fee will be charged. This is a significant incentive for local residents seeking less urgent plumbing work.
General Call-Out Policy: While the website doesn’t explicitly state a blanket call-out fee for all areas or all types of appointments, the specific mention of no fee for the Portsmouth & Southsea island suggests that a call-out fee might apply in other circumstances or locations. Customers should confirm this for their specific situation when booking.
Emergency Appointments: For emergencies, the focus is on rapid deployment, and while the call-out fee isn’t explicitly waived for all emergency situations, the priority is clearly on getting the plumber to the site quickly.

Pompeyplumb.co.uk Alternatives

When seeking plumbing services, it’s always wise to consider alternatives to ensure you’re getting the best fit for your specific needs, whether it’s an emergency, a large installation, or a routine check-up.

The plumbing industry is vast, with various providers specializing in different areas. Bondturner.com Reviews

Local Independent Plumbers

Many towns and cities have a plethora of independent plumbers who operate similarly to Pompey Plumb, offering personalized service.

These individuals or small teams often build their reputation on word-of-mouth and direct customer relationships.

Pros: Often more flexible, potentially lower overheads, and a strong incentive to maintain a good local reputation. You might get a very personalized service.
Cons: Availability can vary, and they might not always have the same immediate emergency response capability as dedicated emergency services. Vetting their qualifications e.g., Gas Safe registration is crucial.
How to find: Local directories, community groups on social media, or recommendations from neighbors. Always check reviews and ask for references.

National Plumbing Chains

Larger, national plumbing companies often have a broader reach, a larger fleet of vans, and a more structured booking system.

Examples might include British Gas, Dyno-Rod, or local franchises of national brands.

Pros: Wide coverage, often 24/7 call centers, guaranteed service standards, and often specialized equipment for complex issues. They typically have comprehensive insurance and multiple engineers available.
Cons: Can be more expensive due to overheads, service can feel less personal, and appointment slots might be less flexible than independent plumbers. Response times, despite being 24/7, might not always be as rapid as a truly local, agile emergency service for smaller jobs.
How to find: Online search for “national plumbing services” or through utility providers.

Specialized Tradespeople for larger jobs

For tasks that Pompey Plumb refers out, such as complete bathroom installations or extensive central heating system overhauls, you’d be looking for tradespeople specializing in those larger projects. Lchltd.com Reviews

Bathroom Installers: Companies or individuals focusing solely on designing and installing bathrooms, often managing all aspects from plumbing to tiling and electrical work.
Gas Safe Engineers: Specifically qualified professionals for gas appliances, boilers, and central heating systems. Essential for any gas-related work, as it requires legal certification.
General Builders: For structural changes, extensions, or major renovation work that might involve plumbing as part of a larger project.
How to find: Look for accredited professionals on platforms like Checkatrade, MyBuilder, or through architectural and building associations. Always verify their certifications e.g., Gas Safe Register and insurance.

When choosing an alternative, always prioritize professionalism, clear communication, verified qualifications especially for gas and electrical work, and transparent pricing.

Seeking multiple quotes and checking reviews from various platforms is always a good practice.

How to Check Pompeyplumb.co.uk Feedback

For any service business, customer feedback is paramount, and Pompeyplumb.co.uk is transparent about where you can find reviews and where they previously collected them.

While they had a strong presence on Checkatrade, changes to that platform led them to move their focus to other review sites.

This proactive approach to gathering and directing customers to feedback channels is a positive sign. Greenlightmedics1.com Reviews

External Review Platforms

Pompeyplumb.co.uk explicitly directs customers to several well-known and reputable review platforms where current and past clients can leave their feedback.

This distributed approach means you’ll need to check multiple sources to get a comprehensive view.

Google Reviews: A primary platform for local businesses, Google Reviews often provide insights into customer service, punctuality, and overall satisfaction. You can typically find these by searching “Pompey Plumb Portsmouth” on Google Maps or in a standard Google search.
- Tip: Look for the star rating and read through recent comments to get a feel for current performance.
Trustpilot: A widely respected independent review platform where businesses can claim their profiles and invite customers to leave feedback. Trustpilot focuses on verified reviews and offers a transparency report for each company.
- Tip: Pay attention to the “Excellent,” “Great,” “Average,” “Poor,” and “Bad” distribution, and read both positive and negative comments.
Facebook Reviews: Many local businesses utilize their Facebook pages for customer interaction and reviews. These can offer a more personal insight, sometimes including photos or direct messages from customers.
- Tip: Check the “Reviews” or “Recommendations” section on their official Facebook page.
Sitejabber: Another platform for business reviews, Sitejabber provides a rating system and allows users to share their experiences.
- Tip: It might have fewer reviews for local businesses compared to Google or Trustpilot but can still offer valuable perspectives.

Previous Checkatrade Feedback Historical

Pompeyplumb.co.uk mentions having “100+, 5 star reviews” on Checkatrade, a platform specifically for tradespeople in the UK.

They explain that they “have chosen to stop using them” due to “a change in services that Checkatrade had started providing.” While they are “in the process of trying to extract” these reviews, it means they might not be readily visible on Checkatrade’s public profile for Pompey Plumb currently.

Implication: While the historical reviews are not directly accessible via their active Checkatrade profile anymore, the sheer volume and high rating mentioned 100+, 5 stars suggest a strong track record prior to the platform change. This provides historical context of their quality of work.
Recommendation: If you’re particularly keen on seeing these specific reviews, you might be able to find archived versions or references to them through older forum posts or cached web pages, though this would require a more in-depth search. However, the current platforms listed Google, Trustpilot, etc. are the most relevant for up-to-date feedback.

When reviewing feedback, focus on recurring themes. Tradewindsorientalshop.co.uk Reviews

Are customers consistently praising their punctuality, clear pricing, or the quality of work? Are any negative reviews addressed professionally? This holistic approach to examining feedback provides the most accurate picture of a service’s reliability and customer satisfaction.

How to Book an Appointment with Pompeyplumb.co.uk

Booking an appointment with Pompeyplumb.co.uk appears to be a straightforward process, emphasizing direct communication, especially for urgent needs.

The website’s design prioritizes accessibility to contact information, which is crucial when dealing with plumbing emergencies.

Direct Contact Methods

The primary method for booking, especially for emergencies, is direct communication via phone or email.

This allows for immediate assessment of the situation and quick dispatch if necessary. Hellotickets.com.br Reviews

Phone Call: The most prominent contact method displayed is their phone number: 07498 964 660. For emergencies, calling directly is highly recommended as it allows for real-time discussion of the issue and immediate scheduling.
- Emergency Protocol: “Often you will get an appointment within the hour if needing an emergency plumber, or within a week if not.” This indicates a rapid response mechanism for critical situations.
Email: An email address, [email protected], is also provided for less urgent inquiries or for sending detailed descriptions, photos, or scheduling requests that don’t require immediate action.
- Best Use: Ideal for routine maintenance inquiries, requesting quotes for non-emergency jobs, or sending supporting documents.

Understanding Response Times

Pompeyplumb.co.uk is clear about their intended response times, which helps manage customer expectations, particularly between emergency and non-emergency service requests.

Emergency Service: “We will get to you the same day, often within one hour of your call.” This highlights their capability to handle urgent plumbing issues with speed. It’s a key selling point for those sudden, unwelcome plumbing surprises.
Non-Emergency Service: For jobs that “cannot wait,” the website states that appointments are typically secured “within a week if not” an emergency, implying a reasonable turnaround for scheduled work.
- No Call-Out Fee Benefit: Remember that for residents on the Portsmouth & Southsea island, non-same-day appointments come with no call-out fee, incentivizing planning for less urgent work.

Preparation for Booking

To ensure a smooth booking process, especially for an emergency, having key information ready can be beneficial:

Describe the Issue Clearly: Be prepared to explain the plumbing problem concisely e.g., “burst pipe in the kitchen,” “toilet not flushing,” “no hot water”.
Location Details: Provide your full address and any specific access instructions.
Availability: Have a clear idea of your availability for non-emergency appointments.
Photos/Videos for email: If using email, attaching photos or short videos of the problem can help the plumber assess the situation before arrival.

By providing these details, you enable Pompeyplumb.co.uk to respond effectively and efficiently to your plumbing needs.

Pompeyplumb.co.uk Service Area

Understanding a service provider’s operational area is crucial, especially for local businesses like Pompeyplumb.co.uk.

They clearly outline the regions they cover, ensuring customers know if they fall within the service radius. Virginplus.ca Reviews

This transparency prevents wasted time for both the client and the service.

Primary Service Locations

Pompeyplumb.co.uk primarily focuses on serving the immediate vicinity around Portsmouth and extends its services to several key towns and districts within that geographical cluster.

Portsmouth & Southsea: This is their core area, and importantly, for residents on the Portsmouth & Southsea island, there’s the added benefit of “no call-out fee… on non-same day appointments.” This indicates a strong local presence and commitment to their immediate community.
Cosham: A northern suburb of Portsmouth, indicating coverage beyond the central island.
Havant: A larger town to the east of Portsmouth, showing their reach into surrounding boroughs.
Waterlooville: A major town north of Portsmouth, further extending their service footprint.
Portchester: Located west of Portsmouth, completing a comprehensive coverage of the immediate urban and suburban areas.

These listed areas demonstrate a concentrated local service approach, allowing them to maintain quick response times, particularly for emergencies.

Extended Reach and Local Understanding

Beyond the explicitly listed primary areas, the website also mentions a broader list of “Choose Your Area” options, suggesting a willingness to serve a wider geographical scope, albeit potentially with different call-out fee structures or response times depending on distance. These include:

Port Solent to Farlington PO6: Specific postal code coverage, highlighting detailed local knowledge.
Rolands Castle: A village further north of Havant.
Emsworth: A town near the West Sussex border.
Hayling Island: A large island east of Portsmouth, requiring specific access.
Gosport: A major town across Portsmouth Harbour.
Lee-On-Solent: Another town on the coast, west of Gosport.
Fareham: A larger market town west of Portchester.
Chichester: A city further west in West Sussex, indicating a significant reach.
Bognor Regis: A coastal town in West Sussex, suggesting their furthest eastern reach.
Hedge End, Botley, Warsash, Netley, Warnford, Upham: Towns and villages primarily to the north-west and north of Southampton, extending their reach significantly westward, potentially bordering on the Southampton service area.

This comprehensive list of service areas suggests that while their core focus is the immediate Portsmouth region, they are willing to travel further for clients. Onedome.com Reviews

For residents in these extended areas, it would be advisable to confirm availability and any potential call-out fees or extended travel charges at the time of booking.

The extensive list showcases their commitment to serving a broad regional client base.

Pompeyplumb.co.uk Customer Service

Effective customer service is the backbone of any reputable service business, especially in the plumbing sector where issues often arise unexpectedly and require swift, clear communication.

Pompeyplumb.co.uk appears to prioritize direct and accessible customer interaction channels.

Direct Communication Channels

The website’s design immediately highlights the primary methods for getting in touch, reflecting a preference for direct communication to address customer needs promptly. Hockeybanners.ca Reviews

Phone Contact: The most prominent feature for customer service is their phone number: 07498 964 660. This is ideal for urgent inquiries, emergency call-outs, and immediate discussions about plumbing problems. The emphasis on quick response times for emergencies often within an hour suggests that phone lines are actively monitored and prioritized.
- Benefit: Enables real-time problem description, immediate assessment, and quick scheduling.
Email Contact: An email address, [email protected], is also provided. This serves as a formal channel for non-urgent inquiries, detailed explanations of issues, attaching photos or videos, or for general administrative questions.
- Benefit: Allows for documentation of communication and provides a less urgent alternative for contact.

Feedback and Improvement Loop

Pompeyplumb.co.uk actively seeks customer feedback and is transparent about where customers can leave reviews.

This commitment to an “improvement loop” is a strong indicator of a service-oriented business striving for excellence.

Solicited Feedback: The website explicitly states, “We would love to know how we did, if you want to tell us what we can do better or just give us a pat on the back, all your feedback is valuable to us.” This invitation encourages both positive testimonials and constructive criticism.
Multiple Review Platforms: By directing customers to Google, Trustpilot, Facebook, and Sitejabber, they ensure that feedback is collected across diverse and credible platforms. This distributed approach helps build a comprehensive online reputation and allows potential customers to verify their service quality independently.
Handling Past Feedback: Their explanation regarding the shift from Checkatrade and their attempt to extract past 5-star reviews shows a commitment to preserving their service history and transparently addressing changes in review platform dynamics. This level of openness builds trust.

Overall, Pompeyplumb.co.uk’s customer service strategy appears to be built on accessibility, clear communication, and a genuine desire to solicit and act upon customer feedback, all vital components for building a strong and reliable local service reputation.

Frequently Asked Questions

What services does Pompeyplumb.co.uk offer?

Pompeyplumb.co.uk offers emergency plumbing services, general plumbing, installation of bathroom fixtures toilets, taps, basins, baths, and central heating services radiator and filter installation, power flushing, complete central heating systems.

How quickly can Pompeyplumb.co.uk respond to an emergency?

Pompeyplumb.co.uk aims to respond to plumbing emergencies on the same day, often within one hour of your call. Glow.co.uk Reviews

What areas does Pompeyplumb.co.uk cover?

Pompeyplumb.co.uk primarily services Portsmouth & Southsea, Cosham, Havant, Waterlooville, and Portchester.

They also list an extended reach including Port Solent to Farlington, Rolands Castle, Emsworth, Hayling Island, Gosport, Lee-On-Solent, Fareham, Chichester, Bognor Regis, Hedge End, Botley, Warsash, Netley, Warnford, and Upham.

Does Pompeyplumb.co.uk charge a call-out fee?

For non-same day appointments on the Portsmouth & Southsea island, Pompeyplumb.co.uk does not charge a call-out fee.

For other areas or emergency call-outs, it’s best to confirm the fee when booking.

How does Pompeyplumb.co.uk charge for its services?

Pompeyplumb.co.uk operates on an hourly rate basis, with clear pricing available on their ‘prices page’ on the website. All work is estimated beforehand. Jiyy.xyz Reviews

Can Pompeyplumb.co.uk handle large plumbing jobs like full bathroom installations?

No, Pompeyplumb.co.uk focuses on emergencies, smaller installations, and remedial jobs.

For larger projects like complete bathroom installations or extensive building work, they can refer you to trusted trades they work with.

Where can I find reviews for Pompeyplumb.co.uk?

You can find current reviews for Pompeyplumb.co.uk on Google, Trustpilot, Facebook, and Sitejabber.

What happened to Pompeyplumb.co.uk’s reviews on Checkatrade?

Pompeyplumb.co.uk states they had over 100 5-star reviews on Checkatrade but stopped using the platform due to changes in its services.

They are in the process of trying to extract these historical reviews. Sockdreams.com Reviews

Is Pompeyplumb.co.uk a Gas Safe registered company?

While Pompeyplumb.co.uk offers central heating services, they state they complete central heating systems “with the help from our trusted Gas Safe engineer,” implying they work with certified professionals for gas-related tasks.

It’s always advisable to confirm the Gas Safe registration of any engineer working on gas appliances.

How do I book an appointment with Pompeyplumb.co.uk?

You can book an appointment by calling them directly at 07498 964 660 for emergencies or general inquiries, or by emailing [email protected] for less urgent matters.

What types of general plumbing work do they cover?

General plumbing services include pipework and valve installation, outside tap installation, tap changing, and pump services.

Do they offer power flushing for central heating systems?

Yes, Pompeyplumb.co.uk provides power flushing as part of their central heating services.

What if my plumbing emergency happens late at night?

The website indicates they offer emergency services with quick response times “often within one hour”, implying availability for urgent issues regardless of the time, though specific operating hours for emergency calls are not explicitly stated. It’s best to call their emergency number.

How long do I typically have to wait for a non-emergency appointment?

For non-emergency jobs, Pompeyplumb.co.uk typically schedules appointments within a week.

Are the plumbers at Pompeyplumb.co.uk qualified?

The website emphasizes a “professional service” and mentions working with “trusted trades” and “Gas Safe engineers,” suggesting a commitment to qualified personnel.

Can I get an estimate before the work starts?

Yes, Pompeyplumb.co.uk states that “all our work is estimated and based on an hourly rate,” so you should receive an estimate of the cost.

What payment methods does Pompeyplumb.co.uk accept?

The website does not explicitly list payment methods.

It’s advisable to confirm accepted payment options e.g., cash, bank transfer, card directly with the plumber when booking or upon completion of the work.

Do they install outside taps?

Yes, outside tap installation is listed as one of their general plumbing services.

What kind of feedback can I leave for Pompeyplumb.co.uk?

Pompeyplumb.co.uk encourages all types of feedback, whether it’s suggestions for improvement or positive praise, stating “all your feedback is valuable to us.”

Is Pompeyplumb.co.uk a new company?

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