Struggling to get your Rakuten Hand 5G eSIM up and running? You’re not alone! Many people find eSIM setup a bit tricky at first, especially with unique devices like the Rakuten Hand 5G. But don’t you worry, because by the end of this guide, you’ll be a pro at activating, managing, and troubleshooting your eSIMs, even getting those dual eSIMs working with carriers like Povo and IIJmio. This phone is a real gem for anyone wanting a compact, 5G-enabled device with the flexibility of digital SIMs, and once you get the hang of it, you’ll see just how convenient it is.
The Rakuten Hand 5G is a standout device, known for its sleek, compact design and its ability to connect to 5G networks. What really sets it apart in the crowded smartphone market is its dual eSIM capability, meaning you can run two eSIMs simultaneously, giving you incredible flexibility for personal and work lines, or even for travel. We’re going to walk through everything from the initial setup to handling common issues, making sure you can take full advantage of this powerful feature.
What Makes the Rakuten Hand 5G Special for eSIMs?
So, what’s the big deal with the Rakuten Hand 5G and its eSIMs? Well, for starters, it’s a super compact 5G device, which is a huge plus for those of us who prefer a phone that fits comfortably in one hand and slips easily into a pocket. But the real magic lies in its eSIM-only design, often supporting an impressive eSIM + eSIM configuration for dual SIM functionality.
Think about it: no more fumbling with tiny physical SIM cards, no more worrying about losing them, and definitely no need for those fiddly little ejector tools. eSIMs are digital, baked right into your phone, which makes managing your mobile plans incredibly smooth. This feature is a must for people who juggle multiple phone numbers, maybe one for work and one for personal use, or for those who travel frequently and want to easily switch between local and international data plans without swapping cards. You can download and activate new plans with a simple QR code or through an app, often in just minutes. It’s all about flexibility and convenience, making your mobile life a whole lot easier.
Getting Started: How to Set Up Your Rakuten Hand 5G eSIM
Setting up your first eSIM on the Rakuten Hand 5G might seem a bit daunting, but I promise, it’s pretty straightforward. Most of the time, it boils down to scanning a QR code or using an app. Let’s get you connected!
Step 1: Prep Your Device and Environment
Before you even think about scanning a QR code, make sure your Rakuten Hand 5G is ready. Reno6 Pro+ 5G eSIM
- Stable Wi-Fi Connection is Key: You’ll definitely want to be connected to a strong and stable Wi-Fi network. This is crucial because your phone needs internet access to download and activate the eSIM profile.
- A Second Device for the QR Code: This is a big one. To activate an eSIM using a QR code, you typically need to display that QR code on a different device—like another smartphone, a tablet, or a computer screen. Why? Because your Rakuten Hand 5G’s camera needs to scan the code, and it can’t scan something it’s displaying itself, right? If you don’t have a second device, some carriers offer a manual activation code you can type in, but scanning is usually faster.
- Rakuten Mobile Account and App: If you’re activating a Rakuten Mobile eSIM, make sure you have the My Rakuten Mobile app installed on your Rakuten Hand 5G and that you’re logged into your account. This app is your central hub for all things Rakuten Mobile, including eSIM management.
Step 2: Activating Your Rakuten Mobile eSIM
Alright, let’s get that Rakuten Mobile eSIM activated.
- Open Settings: On your Rakuten Hand 5G, head over to the Settings app.
- Navigate to Network & Internet: Tap on “Network & internet” or sometimes just “Connections” or “Mobile Network”.
- Add a Mobile Network: Look for “Mobile network” and tap the “+” sign or “Add carrier” or “Download a SIM instead.”
- Scan the QR Code: Your phone’s camera should pop up, ready to scan. Take that second device where you’ve displayed the QR code you received from Rakuten Mobile usually via email after your application. Position the QR code within the frame, and your phone should quickly recognize it.
- Pro Tip: If the camera isn’t picking it up, try adjusting the distance or ensuring good lighting.
- Follow On-Screen Prompts: Once the QR code is read, you’ll see prompts to download and activate the eSIM profile. Tap “Activate” or “Download”. This process typically takes just a few seconds to a minute.
- Manual Entry If Needed: If for some reason the QR code isn’t working or you don’t have a second device, look for an option to “Enter it manually.” You’ll then need to type in the SM-DP+ Address and Activation Code provided by Rakuten Mobile. This is a good fallback, but scanning is usually smoother.
Step 3: Initial Settings and Verification
Once the eSIM profile is downloaded, you’re almost there!
- APN Settings Usually Automatic for Rakuten: For Rakuten Mobile’s own eSIM, the APN Access Point Name settings usually configure automatically. But it’s good to know where to check if you run into issues later. You can usually find this under Settings > Network & internet > Mobile network > Access Point Names.
- Verify Connection: Look at your phone’s status bar. You should see a signal strength indicator and possibly “Rakuten” or “Rakuten Mobile” displayed next to it.
- Restart Your Device: Sometimes, a quick restart can help your phone fully register the new eSIM and ensure all network settings are applied correctly. Power it off completely, wait a few seconds, then power it back on.
- Test It Out: Try opening a web browser or making a quick call to confirm your connection is working.
And that’s it! Your Rakuten Hand 5G should now be connected to the Rakuten Mobile network via eSIM.
Unlocking Dual eSIM Power: Rakuten Hand 5G with Povo and IIJmio
The Rakuten Hand 5G’s ability to handle two eSIMs simultaneously eSIM+eSIM is a real game-changer. This means you can have your primary Rakuten Mobile line and, say, a Povo or IIJmio line active at the same time. Let’s see how to set this up and get these popular Japanese MVNOs working. OnePlus 13T eSIM
How Dual eSIM Works on Rakuten Hand 5G
Most dual SIM phones either use two physical SIMs or one physical SIM and one eSIM. The Rakuten Hand 5G is different. it embraces an all-digital approach by supporting two eSIM profiles. This is super handy for keeping your personal and work contacts separate, or for optimizing your data usage by having a cheaper data-only plan from another carrier alongside your main line.
When you’re adding a second eSIM, the key is to ensure you’re assigning it to a different “SIM slot” virtually. For example, if your Rakuten Mobile eSIM is on “SIM slot 1,” you’ll want to put your Povo or IIJmio eSIM on “SIM slot 2” during the setup process. This keeps everything organized and prevents conflicts.
Setting Up Povo 2.0 eSIM on Rakuten Hand 5G
Povo 2.0 is a popular choice for many, especially with its flexible “topping” system. Getting it on your Rakuten Hand 5G is definitely doable.
- Install the Povo 2.0 App: First things first, download and install the povo 2.0 app on your Rakuten Hand 5G from the Google Play Store. Many users have found that app-based activation works much better for Povo on this device, sometimes even when QR code reading directly on the device is tricky.
- Apply for Povo eSIM: Go through the application process within the Povo 2.0 app. You’ll typically need to verify your identity eKYC.
- Activate eSIM via App: Once your application is approved, the Povo app often has an option to directly install the eSIM profile. Follow the in-app instructions. This will handle the download of the eSIM to your Rakuten Hand 5G.
- Select SIM Slot: When prompted, remember to choose the “SIM slot 2” or equivalent option to differentiate it from your existing Rakuten Mobile eSIM.
- APN Settings for Povo: This is a crucial step for many MVNOs, including Povo, as the APN settings might not configure automatically.
- Go to Settings > Network & internet > Mobile network.
- Tap on the newly added Povo eSIM it might show up as “KDDI” since Povo uses the au network.
- Look for “Advanced settings” and then “Access Point Names APN.”
- Tap the “+” icon to add a new APN.
- Enter the correct APN information for Povo. You’ll need to check Povo’s official website for their latest APN settings, but typically you’ll input something like:
- Name: povo2.0 or anything you like
- APN: Check Povo’s official site for the exact string, it’s usually
povo.jpor similar - User name: Often left blank
- Password: Often left blank
- Authentication type: Often “PAP” or “CHAP”
- APN type: default,supl or similar
- Save the APN, then make sure it’s selected.
- Restart and Test: Restart your Rakuten Hand 5G. Once it boots up, confirm you see two network indicators and test data and calls on your Povo line. If Povo is for calls, test that, and if it’s for data, test browsing.
Integrating IIJmio eSIM on Rakuten Hand 5G
IIJmio is another popular MVNO in Japan, offering reliable services. The Rakuten Hand 5G can also handle IIJmio eSIMs, though it’s important to note that IIJmio’s eSIM is often data-only.
- Apply for IIJmio eSIM: Apply for an IIJmio eSIM plan, usually through their website. You’ll receive an activation code or QR code via email or on their member page.
- Display QR Code on a Second Device: Just like with Rakuten Mobile, display the IIJmio QR code on another screen PC, tablet, another phone.
- Add eSIM on Rakuten Hand 5G:
- Tap the “+” sign or “Add carrier.”
- Scan the IIJmio QR code using your Rakuten Hand 5G’s camera.
- Choose “SIM slot 2” or whichever slot is free when prompted to assign the eSIM.
- APN Settings for IIJmio: This is crucial for IIJmio as well.
- Tap on the newly added IIJmio eSIM.
- Go to “Advanced settings” and then “Access Point Names APN.”
- Input the specific APN details for IIJmio check their official website for the most current settings, as they can vary slightly by plan type. Example settings might look like:
- Name: IIJmio or custom name
- APN: iijmio.jp
- User name: mio@iij
- Password: iij
- Authentication type: PAP or CHAP
- APN type: default,supl
- Save the APN and make sure it’s selected.
- Restart and Test: Reboot your phone. Once it restarts, you should see two network signal indicators. Test your IIJmio data connection by browsing the internet. Remember, for IIJmio data eSIMs, you won’t be able to make traditional voice calls.
With these steps, you should have your Rakuten Hand 5G running smoothly with dual eSIMs, giving you fantastic flexibility and control over your mobile services! Motorola Razr Plus 2025 eSIM
Common eSIM Headaches and How to Fix Them
Even with the best intentions, sometimes technology throws us a curveball. eSIMs can be incredibly convenient, but occasionally, you might run into issues. Here are some common problems with the Rakuten Hand 5G eSIM and what you can do to fix them.
“QR Code Not Valid” or “Already Used” Errors
This is a pretty common one, and it usually means exactly what it says: the QR code you’re trying to use isn’t working anymore.
- Single-Use QR Codes: Most eSIM QR codes are single-use. Once you’ve scanned and activated an eSIM profile with a specific QR code, that code is essentially “used up.” You can’t use it again, even if you delete the eSIM from your phone.
- Solution: Reissue Your eSIM: If you’re seeing this error, the most likely fix is to reissue your eSIM from your carrier.
- For Rakuten Mobile, you’ll typically do this through the My Rakuten Mobile app or their website. Look for an option like “SIM reissuance” or “eSIM reissuance”. This process will generate a brand-new QR code for you to scan.
- For other carriers like Povo or IIJmio, you’ll need to go through their respective apps or online portals to request a new eSIM profile.
- Check for Expired Codes: Sometimes, QR codes have a time limit for activation. While less common with major carriers, it’s worth checking if your code has an expiration date.
eSIM Not Activating / No Service
You’ve scanned the QR code, followed all the steps, but your phone still says “No Service” or the eSIM simply isn’t connecting. This can be frustrating, but there are several things to check.
- Stable Wi-Fi Connection: This is often overlooked, but a strong Wi-Fi connection is absolutely essential during the eSIM activation process. Without it, your phone can’t download the profile. Double-check that you’re connected to a reliable Wi-Fi network.
- Toggle Airplane Mode: A classic tech troubleshooting trick! Turn Airplane Mode ON for about 10-15 seconds, then turn it OFF. This can often reset your phone’s network connections and resolve minor glitches.
- Restart Your Device: Another simple but effective fix. A full restart can clear out temporary software hiccups and help your phone properly register the new eSIM.
- Check APN Settings: For non-Rakuten Mobile eSIMs, especially MVNOs like Povo or IIJmio, manually checking and configuring the APN Access Point Name settings is critical. If these are incorrect or missing, you won’t get data or calls. Refer back to the section on setting up Povo and IIJmio for guidance on finding and entering the correct APN information.
- Software Updates: Make sure your Rakuten Hand 5G is running the latest software version. Sometimes, bugs are fixed, or compatibility is improved with system updates. Go to Settings > System > System update to check.
- Device Compatibility: While the Rakuten Hand 5G is eSIM compatible, ensure you’re using a compatible eSIM plan. If you’re trying an international eSIM, double-check its compatibility with Japanese networks if you’re experiencing issues locally, or with the networks in your travel destination.
- Contact Your Carrier: If you’ve tried all of the above and are still having trouble, it’s time to reach out to your carrier’s customer support. They can check the status of your eSIM on their end and provide specific troubleshooting steps or reissuance if needed.
Slow Data or Connectivity Issues
So your eSIM is active, but the internet is crawling, or calls are dropping. Here’s what might be going on. Motorola Razr 2025 eSIM
- APN Settings Revisited: Even if you have service, incorrect APN settings can lead to slow speeds. Revisit the APN settings for that specific eSIM profile and ensure every detail matches what your carrier recommends. Even a tiny typo can make a big difference.
- Network Congestion: Sometimes, slow speeds aren’t your phone’s fault. Network congestion in your area can temporarily impact speeds. Try moving to a different location to see if performance improves.
- Network Reset: As a last resort, you can try resetting your network settings. This will erase all your saved Wi-Fi passwords and Bluetooth connections, but it can resolve deep-seated network configuration issues.
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth or similar wording.
- Data Cap/Throttling: Check your data plan. Have you hit a data cap? Some plans throttle your speed once you’ve used a certain amount of high-speed data. Check your carrier’s app or website for your data usage.
By systematically going through these troubleshooting steps, you can usually pinpoint and fix most Rakuten Hand 5G eSIM issues.
Managing Your eSIMs: Deletion and Device Changes
Managing your eSIMs isn’t just about activation. it’s also about knowing how to remove them when you’re done or transfer them to a new device.
Deleting an eSIM Profile from Your Rakuten Hand 5G
When you no longer need an eSIM plan—maybe you’re done with a temporary travel plan, or you’re switching carriers—you can easily remove it from your Rakuten Hand 5G.
Important Caution: Keep in mind that deleting an eSIM profile is usually permanent. Once it’s gone, you typically can’t just reactivate it with the same QR code. You’ll need to request a new eSIM profile from your carrier if you ever want to use that plan again. So, if you’re just temporarily disabling a line, check if your phone allows you to “turn off” or “disable” an eSIM without fully deleting it. Moto G85 5G eSIM
Here’s how to delete an eSIM on your Rakuten Hand 5G which runs Android:
- Open Settings: Go to your phone’s “Settings” app.
- Navigate to Network & Internet: Tap on “Network & internet” or sometimes “Connections” or “SIM card manager”.
- Select Mobile Network/SIMs: Tap on “Mobile network” or “SIM cards” to see your active and stored SIM profiles.
- Choose the eSIM to Delete: You’ll see a list of your eSIM profiles. Tap on the one you want to remove.
- Find the Delete Option: Look for an option like “Remove”, “Delete”, or “Erase cellular plan”. It might be directly on the screen or under an “Advanced” or “More settings” menu.
- Confirm Deletion: Your phone will likely ask for confirmation, often with a warning that the profile cannot be restored. Confirm your choice.
- Restart Optional but Recommended: While not always strictly necessary, restarting your device can help ensure all system changes are fully applied.
If you have multiple eSIMs and only want to temporarily stop using one, check if your phone allows you to toggle it off instead of deleting it. This keeps the profile on your device for later use without needing to get a new one.
Switching Devices 機種変更 with Your Rakuten Mobile eSIM
When it’s time for a new phone, moving your Rakuten Mobile eSIM to your Rakuten Hand 5G, or from your Rakuten Hand 5G to another device, is a process called 機種変更 kishu henkou. It’s pretty straightforward with Rakuten Mobile.
- Prepare Your New Device: Make sure your new phone is eSIM compatible and connected to Wi-Fi. If it’s not a Rakuten Mobile device, it needs to be SIM-free unlocked.
- Backup Your Data: Always a good idea before any major phone change, back up your photos, contacts, and other important data.
- Reissue Your eSIM: This is the key step for moving your eSIM. You’ll need to tell Rakuten Mobile that you’re changing devices and need to activate your eSIM on a new one.
- Log into your My Rakuten Mobile account via the app on your old device if accessible or on a computer/tablet.
- Navigate to the section for SIM reissuance or device change.
- Select the option to reissue your eSIM. This will generate a new QR code or activation details for your new device. Rakuten Mobile typically deactivates your old eSIM profile once the new one is successfully activated.
- Note: This reissuance process is often free and usually takes only a few minutes.
- Activate on the New Device: Once you have the new QR code, follow the standard eSIM activation steps on your new Rakuten Hand 5G or other compatible device as outlined earlier in this guide Step 2 of “Getting Started”.
- Verify and Test: After activation, verify that your new device is connected to the Rakuten Mobile network and that data and calls are working correctly.
This process ensures a smooth transition of your Rakuten Mobile service to your new phone without the need for a physical SIM swap.
✨ Grab Your eSIM in Seconds 📶 Motorola Edge 60 Pro eSIM
Frequently Asked Questions
Is the Rakuten Hand 5G truly eSIM-only, or does it also support a physical SIM?
The Rakuten Hand 5G is primarily designed as an eSIM-only device, but it actually supports an impressive dual eSIM configuration, meaning you can have two eSIMs active at once. While some sources might say it’s eSIM-only, it’s really the flexibility of two digital SIMs that makes it unique, eliminating the need for a physical card slot for cellular connectivity.
Can I use non-Rakuten Mobile eSIMs like Povo or IIJmio on my Rakuten Hand 5G?
Absolutely! The Rakuten Hand 5G is SIM-free and compatible with other carriers’ eSIMs, including Povo 2.0 and IIJmio. You’ll typically set these up via QR code or their respective apps, and you might need to manually configure the APN settings afterward for data to work correctly.
What do I do if my Rakuten Hand 5G eSIM isn’t connecting to the network after setup?
First, ensure you have a stable Wi-Fi connection during activation. If you’re still stuck, try toggling Airplane Mode on and off, then restarting your phone. Double-check that your APN settings are correct, especially for non-Rakuten eSIMs. If all else fails, contact your carrier. they can verify your eSIM status on their end.
Can I have more than two eSIM profiles stored on my Rakuten Hand 5G?
While the Rakuten Hand 5G can actively use two eSIMs simultaneously dual eSIM, it can often store more than two eSIM profiles on the device itself. You can download multiple profiles, but only two can be “active” at any given time. You’d switch between the stored, inactive profiles through your phone’s settings if you wanted to use a different one.
How do I transfer my Rakuten Mobile eSIM if I get a new Rakuten Hand 5G or another compatible phone?
To transfer your Rakuten Mobile eSIM to a new device, you’ll need to reissue your eSIM through the My Rakuten Mobile app or website. This process generates a new QR code that you’ll scan and activate on your new phone. Your old eSIM will become invalid once the new one is activated. Moto G45 5G eSIM
What should I do if my eSIM QR code says it’s “already used” or “not valid”?
This error typically means the QR code has already been scanned and activated, as most eSIM QR codes are single-use. If you need to reactivate or reinstall your eSIM, you’ll have to request a new eSIM profile reissue from your carrier through their app or website.
Why might my data speed be slow even if my eSIM is active?
Slow data could be due to incorrect APN settings for that specific eSIM profile, which you should verify with your carrier’s official information. It could also be network congestion in your area or if you’ve reached a data cap on your plan, causing your speed to be throttled. Try resetting your network settings as a last resort.
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