Reflights.com Reviews

Based on checking the Reflights.com website, it appears to be a service that helps air passengers claim compensation for flight incidents like delays, cancellations, and lost baggage.

While the premise of helping individuals navigate complex airline compensation processes might seem appealing on the surface, it’s crucial to approach such services with a discerning eye.

Our faith encourages us to seek lawful and transparent dealings in all our affairs, and when a service acts as an intermediary for financial claims, especially those involving potentially uncertain outcomes or percentage-based fees, it warrants careful consideration.

It’s imperative to understand the mechanisms behind such claim services.

Often, they operate on a “no win, no fee” basis, but this can also mean a significant portion of any successful compensation goes to the service provider.

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For a Muslim, seeking to reclaim what is rightfully theirs should be done through means that are clear, just, and free from any elements of excessive uncertainty gharar or exploitative practices.

While advocating for passenger rights can be a noble cause, the method of doing so, particularly when it involves monetary claims and third-party intervention, must align with Islamic principles of fairness and avoiding potential ambiguities that could lead to financial imbalances.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Reflights.com and Flight Compensation Claims

Reflights.com positions itself as an advocate for air passenger rights, aiming to simplify the process of securing financial compensation from airlines for various incidents. They claim to handle claims for flights to/from Canada, within the EU, the UK, or any airline departing from the EU, based on regulations like the Air Passenger Protection Regulations APPR in Canada and EC261 in the EU. This service, while seemingly beneficial for those unfamiliar with aviation laws, operates within a complex legal framework that passengers could navigate themselves, albeit with more effort.

What Reflights.com Offers

Reflights.com essentially acts as a middleman.

They assess eligibility, prepare the claim, and communicate with the airlines on your behalf.

• Eligibility Assessment: They use their system to determine if your flight incident qualifies for compensation under relevant regulations.
• Claim Management: They handle the paperwork, follow-ups, and negotiations with the airline.
• Advocacy: They claim to champion your rights, even escalating cases to transportation agencies if the airline denies a claim without sufficient evidence.

The Nature of Compensation Claims in Islam

In Islam, the concept of reclaiming what is rightfully yours is permissible, provided the means are just and transparent.

If an airline owes you compensation for a breach of contract or negligence, seeking that compensation is valid. Burigichatosafaris.com Reviews

However, involving third-party services that take a percentage of the claim can sometimes introduce elements that require careful examination.

Is the fee proportionate to the effort? Is there any element of riba interest or excessive gharar uncertainty in the contractual agreement? Typically, a service fee for a clear, defined task is permissible, but when it’s tied to a percentage of an uncertain outcome, it warrants a deeper look into the specifics of the contract.

Reflights.com Review & First Look

Upon a first look at Reflights.com, the website appears professional and user-friendly, immediately highlighting its core service: helping passengers get compensation for flight incidents.

The design is clean, with clear calls to action like “Check My Flight” and “Claim What’s Rightfully Yours.” They prominently display testimonials and mentions in media outlets like Entrepreneur, attempting to build trust.

Initial Impressions and User Experience

The site emphasizes ease and effectiveness, claiming a stress-free and time-saving process. Shopgarb.com Reviews

• Simplicity: The process seems streamlined, starting with a quick eligibility check. This appeals to passengers who find dealing with airlines daunting.
• Transparency Claims: They mention “Claim Transparency” and “No win, no success fee,” which are common assurances in this industry, aiming to reduce perceived risk for the user.
• Social Impact: A unique feature is their stated commitment to contributing 5% of their purchase to remove CO2 from the atmosphere, aligning with environmental concerns that resonate with many users today. While this is commendable, the primary focus for a user should remain on the core service and its financial implications.

Red Flags and Points of Caution

While the site presents a positive image, there are aspects that warrant careful consideration, particularly from an Islamic perspective:

• Success Fee Model: The “no win, no success fee” model, while reassuring on the surface, means they take a percentage of your successful claim. This percentage is crucial to understand. Is it a fair exchange for the effort, or does it become excessive, resembling a speculative venture where their profit is directly tied to the uncertainty of your payout?
• Reliance on Third-Party: Giving a third party full control over your claim and its negotiation process means you relinquish direct control. While they claim to advocate for you, the extent of this advocacy and how it aligns with your best interests versus their profit margin needs scrutiny.
• Information Asymmetry: Airlines often make explanations for delays or cancellations ambiguous. Reflights.com states they address this, but passengers should be aware that the information they provide to Reflights.com might be limited, and the full extent of their rights could potentially be pursued independently.

Reflights.com Cons & Alternatives

While Reflights.com aims to simplify the claims process, it’s essential to understand the potential drawbacks and consider alternative approaches that might align more closely with principles of self-reliance and direct engagement, where permissible.

Potential Drawbacks of Using Reflights.com

Every service has its trade-offs, and Reflights.com is no exception.

Understanding these can help you make a more informed decision.

• Service Fees: The most significant drawback is the service fee. While they state “no win, no success fee,” when they do win, they take a percentage of your compensation. This means you won’t receive the full amount you’re entitled to. For example, if your compensation is $600 CAD and Reflights.com charges a 25% success fee, you would only receive $450 CAD, with $150 CAD going to them. This can be substantial, especially for higher compensation amounts.
• Lack of Direct Control: Once you hand over your claim to Reflights.com, they manage the entire process. You might have limited visibility into the day-to-day progress, communication with the airline, or negotiation strategies. This lack of direct control can be unsettling for some.
• Delay in Payout: While Reflights.com aims to expedite the process, the overall timeline is still dependent on the airline’s responsiveness and the complexity of the case. Your compensation first goes to Reflights.com, and then they disburse it to you after deducting their fee, potentially adding an extra step and slight delay to your final payout.
• Information Privacy Concerns: While Reflights.com states your data is protected and links to their Privacy Policy, sharing personal travel details and incident specifics with a third party always comes with an inherent, albeit small, data privacy risk.

Better Alternatives for Claiming Compensation

Instead of relying on a third-party service that takes a percentage of your rightful compensation, consider these direct and often more beneficial alternatives that align with principles of self-reliance and maximizing your return. Bredenburycourt.co.uk Reviews

• Direct Claim with the Airline: This is often the most straightforward and financially beneficial option.

  • How it works: Directly contact the airline via their customer service, online claim forms, or dedicated email addresses.
  • Pros: You receive 100% of the compensation you are entitled to. It gives you full control over the communication and negotiation process. Many airlines have improved their online claim systems, making the process relatively simple for straightforward cases.
  • Cons: Requires time and effort to understand the regulations, gather documentation, and follow up. Airlines can be slow to respond or may initially deny claims, requiring persistence.
  • Tips: Keep all documentation booking confirmations, boarding passes, communication with the airline, receipts for expenses incurred due to delay/cancellation. Reference specific regulations e.g., EU261, APPR in your communication. Be polite but firm.

• Government Regulatory Bodies: If the airline denies your claim or is unresponsive, you can escalate the matter to the relevant government agency.

  • How it works: For flights under EU jurisdiction, contact your national enforcement body or the European Commission. For Canadian flights, file a complaint with the Canadian Transportation Agency CTA. For UK flights, contact the Civil Aviation Authority CAA.
  • Pros: These bodies act as impartial arbitrators or mediators. They have the authority to investigate and enforce regulations, often leading to a resolution in your favor. There is no fee for filing a complaint.
  • Cons: The process can be lengthy, sometimes taking several months. It requires you to have already attempted to resolve the issue directly with the airline.
  • Data: According to the Canadian Transportation Agency’s 2022-2023 annual report, the CTA received over 47,000 air travel complaints, with approximately 80% of these complaints being closed during that period. This demonstrates that regulatory bodies are actively involved in resolving disputes.

• Small Claims Court Last Resort: For significant amounts or persistent airline non-compliance, small claims court can be an option.

  • How it works: File a claim in small claims court in your jurisdiction.
  • Pros: Can result in a legally binding judgment in your favor.
  • Cons: Can be time-consuming, involve court fees, and may require legal assistance, even if it’s minimal. It is typically reserved for cases where all other avenues have been exhausted.

By choosing to handle the claim yourself or escalate to a regulatory body, you maintain full control and ensure that any rightful compensation is received entirely by you, aligning with sound financial practices.

How to Cancel Reflights.com Subscription

Based on the information typically provided by similar online services, Reflights.com operates primarily on a “no win, no success fee” model rather than a recurring subscription for general access. Southendbarns.co.uk Reviews

This means you don’t typically have a “subscription” in the traditional sense that you’d cancel for ongoing features.

Instead, their fee structure is tied to the successful outcome of your flight compensation claim.

Understanding the Reflights.com Fee Structure

Reflights.com explicitly states “No win, no success fee” for their Standard Claim service.

For their “Enhanced Claim” service, they mention a “minimum service price for enhanced services,” but this is likely a one-time charge related to that specific claim’s handling, not a recurring subscription.

• Standard Claim: If your claim is successful, Reflights.com takes a percentage of your compensation. If the claim is unsuccessful, you owe them nothing.
• Enhanced Claim: This service offers “improved chance of success for complex cases and more advocacy.” It likely involves a separate, perhaps upfront or minimum, fee in addition to a success fee, but the website doesn’t detail it thoroughly without starting a claim.

What to Do If You No Longer Wish for Them to Pursue Your Claim

If you have initiated a claim with Reflights.com and wish to withdraw it or prevent them from continuing to act on your behalf, you would need to formally “cancel” your claim with them, rather than a subscription. Delameremanor.co.uk Reviews

1. Review Their Terms and Conditions: Before initiating any claim, always read the full terms and conditions T&Cs or the service agreement provided by Reflights.com. This document will outline their cancellation policy, especially if they’ve already started working on your case or incurred costs.
2. Contact Reflights.com Directly: The most direct way to cancel or withdraw your claim is to contact their customer support.
   • Method: Look for a “Contact Us” section on their website, which typically includes an email address or a contact form.
   • What to include: Provide your claim reference number, personal details name, email used for the claim, and a clear statement that you wish to withdraw your claim and terminate their services for that specific incident.
   • Request Confirmation: Ask for a written confirmation that your claim has been withdrawn and that you are no longer obligated to them.
3. Potential Implications:
   • Early Withdrawal: If you withdraw your claim before they have secured any compensation, it’s highly probable you won’t owe them anything, especially under their “no win, no fee” model. However, always verify this in their T&Cs.
   • Claim Already Won/Paid: If they have already successfully secured compensation and it’s awaiting disbursement, or if it has been disbursed, you will likely still be liable for their success fee as per your agreement.
   • Legal Action: If they have incurred significant costs or undertaken specific legal actions on your behalf less likely for standard claims but possible for enhanced ones, there might be clauses in their T&Cs regarding reimbursement of these costs upon early withdrawal.

It is always prudent to carefully consider whether to use such services in the first place, or to pursue claims directly yourself, thereby avoiding any complexities associated with third-party agreements and fees.

This aligns with seeking clear and straightforward financial dealings.

Reflights.com Pricing

Reflights.com operates on a contingency-fee model, which is common among flight compensation companies.

This means their primary fee is a percentage of the compensation you receive if they are successful in your claim.

They also mention an “Enhanced Claim” service which may have additional pricing considerations. Alcumlowhallfarm.co.uk Reviews

Standard Claim Pricing Model

For their “Standard Claim” service, which is their most promoted option, Reflights.com clearly states:

• “No win, no success fee”: This is their core promise. If they don’t succeed in getting you compensation from the airline, you do not owe them anything. This minimizes the financial risk for the passenger, as they only pay if they receive money.
• Success Fee: If they do succeed, they take a percentage of the compensation awarded. The exact percentage is not prominently displayed on the main landing pages, which is a common tactic to encourage users to start the claim process to discover it.
  • Typical Industry Range: In the flight compensation industry, success fees typically range from 20% to 35% of the total compensation, plus applicable taxes like VAT. For example, if a service charges 25% + VAT, and you receive €600 in compensation a common amount for longer EU flight delays, they would deduct €150 + VAT.
  • Example Calculation: If Reflights.com’s success fee is 25% a common rate, and you are awarded $1000 CAD their maximum stated compensation, their fee would be $250 CAD, meaning you would receive $750 CAD. This is a significant portion of your compensation.

Enhanced Claim Pricing Model

Reflights.com also offers an “Enhanced Claim” service.

• “Minimum service price for enhanced services”: The website mentions this, suggesting there might be an upfront or minimum fee associated with this more hands-on service, in addition to a potential success fee.
• Target Audience: This service is aimed at “complex cases” and offers “more advocacy.” This implies it might be for claims where the airline is particularly resistant or the legal grounds are less straightforward.
• Lack of Transparency: Similar to the standard claim’s success fee, the exact pricing structure for the Enhanced Claim is not clearly published on the website, requiring users to initiate the process to learn more.

Financial Implications and Islamic Perspective

From an Islamic financial perspective, while a service fee for a clearly defined task is permissible, one should always seek maximum benefit for themselves when dealing with financial rights.

• Hidden Costs/Percentages: The lack of upfront transparency on the exact percentage taken can be a point of concern. A Muslim should always strive for full clarity in financial transactions, ensuring there are no hidden or unclear deductions.
• Alternative Cost-Benefit: When considering Reflights.com’s pricing, it’s crucial to weigh the fee against the effort of doing it yourself. Is paying 20-35% of your compensation truly worth saving a few hours of research and communication? For a $600 claim, saving $120-$210 the fee amount by doing it yourself might be a more sound financial decision, especially if the claim is relatively straightforward.
• Halal Earnings: While Reflights.com’s earnings from a legitimate service fee are permissible for them, your goal as a claimant should be to recover your full, legitimate right with minimal deductions, ideally through direct means.

In essence, Reflights.com’s pricing is designed to appeal to those who value convenience over maximizing their compensation.

For someone seeking to optimize their financial recovery and engage in clear, direct dealings, understanding these costs and exploring alternatives is paramount. Brainnet.nl Reviews

Reflights.com vs. Direct Claiming: A Comparative Analysis

When deciding whether to use a service like Reflights.com or pursue compensation directly from the airline, it’s crucial to conduct a comparative analysis.

This helps in understanding the trade-offs in terms of convenience, cost, control, and overall outcome, especially when considering principles of sound financial management.

The Reflights.com Approach

• Convenience:
  • Pros: Minimal effort required from the passenger. Reflights.com handles all documentation, communication, and follow-ups. This is highly appealing to individuals who are busy, find dealing with airlines stressful, or are unfamiliar with the regulations.
  • Cons: You surrender control over the process. You might not know the exact details of communication with the airline or negotiation strategies.
• Cost:
  • Pros: “No win, no fee” model means you only pay if compensation is secured.
  • Cons: You pay a significant percentage typically 20-35% + VAT of your rightful compensation. This means you will never receive the full amount you are entitled to. For instance, on a €600 claim, you could lose €120-€210.
• Expertise & Advocacy:
  • Pros: They claim to have expertise in airline regulations EU261, APPR and negotiation tactics. They may be more effective in pushing airlines that are resistant to paying.
  • Cons: For straightforward cases, their “expertise” might be overkill, and the cost incurred might not justify the value added.
• Time Savings:
  • Pros: They handle the time-consuming aspects of the claim.
  • Cons: The overall time for a payout is still dependent on the airline and regulatory bodies. Their involvement might add a slight delay in final disbursement to you, as money first goes to them.

The Direct Claiming Approach

*   Pros: You control the narrative and communication. You gain a direct understanding of the process and your rights.
*   Cons: Requires personal time and effort for research, documentation, and follow-ups. Can be perceived as stressful due to potential airline unresponsiveness.
*   Pros: You receive 100% of your compensation. No success fees or hidden charges.
*   Cons: No direct monetary cost if done correctly, but there's an "opportunity cost" of your time.
*   Pros: You become your own advocate. Resources from regulatory bodies e.g., CTA, CAA websites provide clear guidance on how to claim.
*   Cons: Requires learning the relevant regulations and persistence. May be challenging for highly complex or ambiguous cases without external support.
*   Pros: Potentially quicker payout if the airline is responsive and the claim is straightforward, as there are no intermediaries.
*   Cons: Can be time-consuming if the airline is unresponsive or the case requires escalation.

Comparative Summary

Feature	Reflights.com	Direct Claiming
Effort	Minimal. hands-off	Significant. hands-on
Cost	Percentage of compensation 20-35% + VAT if successful	0% of compensation. your time is the investment
Control	Limited. managed by Reflights.com	Full control. you manage every step
Payout	Net amount after fee. potentially slightly delayed	Full compensation. potentially faster if straightforward
Expertise	Provided by Reflights.com	Acquired by claimant through research/regulatory bodies
Stress	Low for claimant	Potentially higher, but empowering

For straightforward flight disruptions where your rights are clear e.g., long delays, cancellations without proper notice under specific regulations, direct claiming is almost always the financially superior option. You reclaim your full entitlement, which aligns perfectly with the principle of receiving what is due to you without unnecessary deductions.

However, if you genuinely lack the time, patience, or confidence to navigate the process, and the potential loss of 20-35% of your compensation is acceptable for the convenience, then a service like Reflights.com might be considered.

Yet, even in such cases, it is always advisable to weigh the cost against the value of your time and the principles of seeking full and uncompromised rightful gains. Lacquk.co.uk Reviews

Reflights.com Data and Success Rates

Reflights.com prominently displays certain statistics on its homepage to build credibility and trust.

These include a Trustpilot score, a success rate for CE261 claims, and claims about their global reach.

While these numbers can be impressive, it’s important to interpret them with a critical eye, understanding what they represent and what they might not fully disclose.

Key Data Points from Reflights.com

• 4.7 of 5 TRUSTPILOT REVIEW: This indicates a generally positive customer satisfaction rating based on reviews on the Trustpilot platform. Trustpilot scores are derived from user feedback, reflecting overall experience, customer service, and outcome. While high, it’s worth noting that reviews are subjective and may not represent the full spectrum of experiences, especially regarding the fee structure’s impact on net compensation.
• +85% SUCCESSFUL CLAIMS – CE261: This is a significant claim regarding their effectiveness, specifically for claims under EU Regulation 261/2004 CE261, which covers a large number of flight disruptions.
  • Interpretation: An 85% success rate suggests they are highly effective in getting compensation for the cases they take on. However, it doesn’t specify what constitutes a “successful claim” e.g., any amount of compensation, or the full eligible amount. More importantly, it doesn’t indicate how many claims they reject at the eligibility assessment stage. They might only take on strong cases, which naturally leads to a higher success rate for those chosen cases.
  • Industry Context: Many flight compensation companies boast high success rates. This often means they effectively filter out weak cases that are unlikely to succeed, focusing their efforts on those with clear regulatory grounds.
• 100% ONLINE EXPERIENCE: This highlights their digital-first approach, indicating that the entire claims process can be managed online without paperwork or physical interaction. This speaks to convenience.

Understanding Success Rates in the Flight Compensation Industry

It’s common for flight compensation services to highlight high success rates.

However, potential claimants should be aware of a few nuances: Maxsourceworld.com Reviews

• Case Selection: As mentioned, a high success rate often reflects a rigorous pre-screening process. Companies like Reflights.com are unlikely to pursue claims that are weak or fall outside clear regulatory definitions, as they operate on a “no win, no fee” basis and wouldn’t want to expend resources on losing cases.
• Airline Resistance: Airlines are often resistant to paying compensation and may use various tactics to deny claims, even legitimate ones. A high success rate for a third-party service suggests they are effective in pushing back against these denials, potentially through escalation to regulatory bodies if necessary.
• What Counts as “Success”?: Does “success” mean securing the maximum compensation allowed, or simply any amount of compensation? While usually it refers to securing compensation under the regulation, the exact amount might still be negotiated.

The Benefit of Direct Claims vs. Third-Party “Success”

While an 85% success rate sounds impressive, consider this: if you have a genuinely strong case which is what Reflights.com would likely pick up anyway, you can often achieve a similar “success” rate by pursuing the claim directly. The key difference is that by going direct, your “success” means you receive 100% of the compensation, whereas with Reflights.com, you receive 65-80% after their fee.

For example, if you have a valid €600 claim under CE261:

• With Reflights.com assuming 85% success: If you are among the 85% who succeed, you receive €600 minus their fee e.g., 25% = €450 net.
• Directly by Yourself: If you have a strong case, your personal “success rate” could be very high, and you would receive the full €600. The primary barrier is not the likelihood of success if the case is strong, but the effort and persistence required.

Therefore, while Reflights.com’s data points suggest efficiency and customer satisfaction, the most financially prudent path, especially for clear-cut cases, remains direct engagement.

Frequently Asked Questions

What is Reflights.com?

Reflights.com is an online service that assists air passengers in claiming compensation from airlines for various flight incidents, including delays, cancellations, and lost baggage, based on regulations like EU261 and Canada’s APPR.

How does Reflights.com work?

Reflights.com assesses your eligibility for compensation, prepares your claim, and then handles all communication and negotiation with the airline on your behalf. Pressquick.co.uk Reviews

They operate on a “no win, no success fee” model for standard claims.

What is the cost of using Reflights.com?

For standard claims, Reflights.com operates on a “no win, no success fee” basis.

If they succeed in securing compensation, they take a percentage of the awarded amount typically 20-35% + VAT, though the exact percentage is not clearly published on their main site. If they don’t win, you pay nothing.

Does Reflights.com charge upfront fees?

For their “Standard Claim” service, Reflights.com does not charge upfront fees.

They mention a “minimum service price” for their “Enhanced Claim” service, which might involve an upfront component, but details are not publicly clear. Iproedu.in Reviews

Is Reflights.com legitimate?

Based on their online presence, Trustpilot score, and mentions in various media, Reflights.com appears to be a legitimate operational company that provides flight compensation claim services.

Can I claim compensation myself without Reflights.com?

Yes, absolutely.

You can directly claim compensation from the airline yourself.

This allows you to receive 100% of the compensation you are entitled to, without any deductions from a third-party service.

What are the benefits of claiming directly instead of using Reflights.com?

The primary benefit of claiming directly is that you receive the full compensation amount, as you avoid paying the success fee charged by services like Reflights.com. You also maintain full control over the process. Goldenpass.ch Reviews

What regulations does Reflights.com cover?

Reflights.com states they help with claims under Canada’s Air Passenger Protection Regulations APPR, European Commission Regulation EC 261/2004, and UK regulations, as well as for flights departing from the EU.

How long does it take to get compensation through Reflights.com?

The time it takes to receive compensation varies greatly depending on the airline’s responsiveness and the complexity of the case.

While Reflights.com aims to expedite the process, it can still take weeks or even months for a resolution.

What information do I need to provide to Reflights.com?

You will typically need to provide your flight details date, flight number, airline, booking confirmation, and details about the incident delay duration, reason for cancellation, lost baggage details.

Does Reflights.com handle claims for all types of flight incidents?

Reflights.com specifically mentions handling claims for flight delays, cancellations, and lost baggage. Villagebyvillage.org.uk Reviews

What happens if Reflights.com cannot get my compensation?

If Reflights.com is unsuccessful in securing your compensation under their “Standard Claim” service, you typically owe them nothing.

Is my personal data safe with Reflights.com?

Reflights.com states that your data is protected and refers to its Privacy Policy for more details.

As with any online service, it’s prudent to review their privacy practices before sharing personal information.

What is the “Enhanced Claim” service offered by Reflights.com?

The “Enhanced Claim” service is pitched for more complex cases and offers “more advocacy.” It may involve a different fee structure compared to the standard “no win, no fee” model, potentially including a minimum service price.

Does Reflights.com help with claims outside of the EU, UK, or Canada?

Reflights.com primarily focuses on flights to/from Canada, within the EU/UK, or departing from the EU. Mercurylabs.io Reviews

For flights entirely outside these jurisdictions, their applicability might be limited.

How does Reflights.com claim an 85% success rate for CE261?

Reflights.com states an 85% success rate for CE261 claims, which likely means that for the cases they choose to pursue after an initial eligibility assessment, they achieve compensation in 85% of those instances. This often implies they filter out weaker cases.

Can I cancel my claim with Reflights.com after I start it?

Yes, you can typically withdraw your claim from Reflights.com.

You would need to contact their customer support directly to formally request cancellation.

Review their terms and conditions regarding any obligations upon early withdrawal. Adkesthetic.com Reviews

What are the alternatives to using Reflights.com for claiming compensation?

Alternatives include directly contacting the airline, filing a complaint with relevant government regulatory bodies e.g., Canadian Transportation Agency, Civil Aviation Authority, national enforcement bodies for EU261, or, as a last resort, small claims court.

Does Reflights.com handle claims for future flights?

No, Reflights.com handles claims for past flight incidents that have already occurred and for which you were affected.

What should I do if the airline denies my direct claim?

If the airline denies your direct claim, and you believe you are still entitled to compensation, you should escalate the matter by filing a complaint with the relevant governmental regulatory body in your jurisdiction e.g., CTA in Canada, your national enforcement body for EU claims.