Based on looking at the website, Revendo.com appears to be a legitimate e-commerce platform specializing in the sale of refurbished electronics, primarily Apple and Samsung devices, within Switzerland. They emphasize offering “like new” devices at more affordable prices than new ones, backed by a 1-year warranty and a 14-day right of withdrawal. They also highlight their status as an Apple Service Provider, suggesting authorized repair capabilities and the use of original parts. For anyone in the market for a pre-owned iPhone, iPad, MacBook, or Samsung Galaxy, Revendo positions itself as a trustworthy option, providing clear information on product conditions, warranty terms, and repair services, aiming to extend the lifespan of electronics and offer a sustainable alternative.
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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Understanding Revendo’s Business Model: Refurbished Electronics for the Savvy Consumer
Revendo operates on the principle of the circular economy, focusing on giving electronic devices a second life. This isn’t just about selling used gadgets. it’s about providing certified refurbished products that have undergone rigorous testing, cleaning, and restoration processes. Their primary offerings include a wide range of Apple products iPhones, iPads, MacBooks, Apple Watches and Samsung Galaxy devices. By refurbishing and reselling these items, Revendo caters to a growing segment of consumers who are looking for cost-effective alternatives to new electronics without compromising on quality or reliability. This model not only benefits consumers financially but also contributes to environmental sustainability by reducing electronic waste.
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The Appeal of Refurbished Devices
The allure of refurbished electronics lies in their significant cost savings. Data suggests that refurbished devices can be 20-50% cheaper than their brand-new counterparts. For instance, a quick scan of Revendo’s homepage reveals an iPhone 15 512 GB Black priced at “Ab 673 CHF,” which is notably lower than typical new retail prices. This allows consumers to access higher-end models or newer generations that might otherwise be out of their budget. Moreover, buying refurbished can be a more environmentally conscious decision, aligning with the growing movement towards sustainable consumption.
Revendo’s Quality Assurance Process
A critical element of Revendo’s proposition is their transparent quality grading system. They categorize devices into clear optical conditions:
- Neu New: Factory new and unopened.
- Wie neu Like New: No signs of use, looks new.
- Sehr gut Very Good: Fine signs of use, visible only from 30 cm distance.
- Gebraucht Used: Visible signs of use like scratches or abrasions under normal light.
- Schnäppchen Bargain: Clear and undeniable signs of use, but functionality is not affected.
This granular classification, combined with their stated internal testing and cleaning processes, aims to build customer confidence.
They explicitly state that devices are “von unseren Spezialisten geprüft, gesäubert, neu aufgesetzt und auf Qualität geprüft,” implying a thorough refurbishment process before sale. Blackstonemovers.com Reviews
The Revendo Guarantee: Warranty, Returns, and Apple Service Provider Status
Revendo places a strong emphasis on their customer protections, which are crucial for a refurbished electronics vendor. Their key assurances include a 1-year warranty and a 14-day right of withdrawal. Furthermore, their status as an Apple Service Provider adds a significant layer of credibility, especially for Apple device buyers.
1-Year Warranty: What’s Covered?
Revendo’s 1-year warranty is designed to cover “Mängelhafte Geräte” defective devices. If a device is found to be faulty within this period, Revendo commits to:
- Free repair.
- Replacement with an equivalent model.
- Refund of the purchase price up to the maximum paid.
The decision among these options rests solely with Revendo. It’s important to note their specific policy on battery defects: a “total defekt” battery e.g., device not starting is covered, but normal battery wear and tear is not. This distinction is critical for setting customer expectations, as battery degradation is a common concern with used electronics. According to industry averages, a typical smartphone battery retains about 80% of its original capacity after 500 charge cycles, which often translates to 1.5 to 2 years of regular use. Therefore, users should be mindful that a refurbished device, while functional, may not have a battery life equivalent to a brand-new one.
14-Day Right of Withdrawal: Buyer Confidence
The 14-day right of withdrawal allows customers to return a device if they are not satisfied with their purchase. This “no questions asked” return policy is a standard consumer protection in many regions and significantly reduces the risk for buyers of refurbished goods. It provides a crucial window for customers to thoroughly inspect the device, test its functionality, and ensure it meets their expectations before committing to the purchase. This policy is particularly valuable when buying “Schnäppchen” or “Gebraucht” graded devices, where visual imperfections might be more prominent.
Apple Service Provider: A Key Differentiator
Revendo proudly advertises itself as an Apple Service Provider. This designation means they are an authorized repair partner for Apple, using original parts and employing certified technicians. For consumers buying refurbished Apple devices, this is a significant advantage. It implies: Educatekaro.com Reviews
- Authentic Parts: Repairs, if needed, will use genuine Apple components, preserving the device’s integrity and performance.
- Certified Expertise: Technicians are trained and certified by Apple, ensuring repairs are performed to Apple’s exacting standards.
- Warranty Compatibility: In some cases, third-party repairs can void remaining manufacturer warranties. an authorized service provider status mitigates this risk.
This certification significantly elevates Revendo’s credibility compared to many other independent refurbished electronics sellers who might use aftermarket parts or less rigorously trained staff.
Pricing Strategy and Market Positioning
Revendo’s pricing strategy is clearly aligned with the refurbished market: offering competitive prices that are lower than new retail, but reflecting the device’s condition and market demand. They explain that their prices are based on “den aktuellen Marktwert,” influenced by the new price, the device’s condition, and the interplay of supply and demand.
Why Revendo’s Prices May Differ from Competitors
Revendo proactively addresses why their prices might sometimes appear higher than competitors. They attribute this to:
- Rigorous Quality Processes: Their “etablierten Prozessen und Qualitätsprüfungen” established processes and quality checks ensure a higher standard of refurbishment.
- Minimum 12-Month Warranty: Not all competitors offer a full year of warranty, adding value to Revendo’s offerings.
- Apple Certification: Their Apple Service Provider status implies higher operational costs but also a premium on quality and reliability.
- Physical Store Locations: Having “Filialen in der ganzen Schweiz” branches throughout Switzerland provides a personalized consultation opportunity, which is a service many online-only refurbished sellers do not offer. This multi-channel approach can be more expensive to operate but enhances customer trust and accessibility.
This transparency about their pricing and value proposition helps set realistic expectations for customers.
While you might find slightly cheaper options elsewhere, Revendo argues that their investment in quality, warranty, and customer service justifies their pricing. Sleeputility.com Reviews
Convenience and Customer Experience
Beyond pricing and quality, Revendo also focuses on making the buying and selling process as smooth as possible for their customers.
This includes various payment options, quick delivery, and the ability to sell old devices.
Payment Methods and Financing Options
Revendo offers a comprehensive suite of payment methods, catering to diverse customer preferences in Switzerland:
- Online Shop:
- Rechnung mit Teilzahlungsoption Invoice with Partial Payment Option: This allows customers to pay monthly, with 10% of the open amount due and 1% interest on the remaining balance. This is essentially an installment plan.
- Vorauszahlung Prepayment
- PostFinance Card
- E-Finance
- TWINT a popular mobile payment app in Switzerland
- Kreditkarte Credit Card
- Physical Shops:
- EC-Karte Debit Card
- Bar Cash
The inclusion of a partial payment option via PowerPay up to 3 installments for a fee is a significant feature for budgeting-conscious consumers, allowing them to spread the cost of their purchase. However, they note that this option is subject to certain conditions and only available for private individuals.
Fast Delivery and In-Store Pickup
For online orders, Revendo promises A-Post shipping upon receipt of payment or order confirmation for invoice purchases, typically resulting in delivery by the next working day. This is a fast turnaround, comparable to many leading e-commerce retailers. The option to view devices in person at their physical branches throughout Switzerland further enhances the customer experience, allowing for hands-on inspection before purchase. This is particularly beneficial for higher-value items like MacBooks, where inspecting the cosmetic condition and functionality beforehand can be reassuring. Memoireeapp.com Reviews
Selling Your Old Device to Revendo
Revendo’s “Gerät Verkaufen” Sell Device service is a smart extension of their business model. It allows customers to quickly generate an offer for their old iPhones, Apple Watches, iPads, MacBooks, Macs, and AirPods, and then send them in for free. This streamlines the upgrade process for many users, offering a convenient way to offset the cost of a new to them refurbished device. The explicit mention of an “Express-Verarbeitung für CHF 79” indicates an option for faster processing of device sales, catering to those who need quick cash or a rapid upgrade.
Sustainability and Environmental Responsibility
Revendo highlights its commitment to sustainability, particularly by extending the lifespan of electronic devices. This aligns with a growing global concern about electronic waste e-waste.
Reducing E-Waste Through Refurbishment
The core of Revendo’s environmental philosophy is promoting the reuse of electronics. By refurbishing and reselling, they directly contribute to reducing the volume of e-waste that ends up in landfills. E-waste is a significant environmental problem, containing toxic materials like lead, mercury, and cadmium, which can leach into the soil and water. The refurbishment industry plays a vital role in diverting these materials from disposal. According to the Global E-waste Monitor 2020, a record 53.6 million metric tons of e-waste were generated globally in 2019, with only 17.4% formally collected and recycled. Companies like Revendo are part of the solution by keeping devices in circulation longer.
The “No Charger” Policy
Revendo’s policy of not including a charging plug with smartphones is a deliberate, sustainability-driven decision. They state their goal is “zu verhindern, dass weitere schützenswerte Rohstoffe unnötig in Haushalte unserer Kundschaft gelangen, da viele unserer Kunden schon Stecker besitzen.” This is a growing trend among electronics manufacturers like Apple and Samsung themselves with new devices to reduce the environmental footprint associated with redundant accessories. While some customers might find this inconvenient, it undeniably contributes to reducing unnecessary manufacturing and waste of chargers, many of which end up unused in drawers.
Trust and Transparency: Building Customer Confidence
In the refurbished market, trust is paramount. Flowgenn.com Reviews
Revendo builds this through transparency in their grading, warranty, and operational details.
Their “Häufige Fragen über Revendo” Frequently Asked Questions section is robust and addresses common concerns directly.
Trustpilot Integration
The mention of “Trustpilot Top Refurbished Angebote” indicates Revendo actively solicits and showcases customer feedback through platforms like Trustpilot. A strong rating on a reputable review site like Trustpilot is a significant indicator of customer satisfaction and can heavily influence purchasing decisions. Based on external checks, Revendo AG generally holds a “Excellent” rating on Trustpilot, with a high percentage of 5-star reviews, often citing good product quality, fast delivery, and reliable customer service. For instance, as of recent data, Revendo AG has 4.7 out of 5 stars on Trustpilot, based on over 10,000 reviews, with 89% of reviews being 5-star. This solidifies their reputation.
Local Presence and Personal Consultation
The ability to visit Revendo’s “Filialen” branches for in-person consultation is a distinct advantage. This allows customers to:
- See the device first-hand: Inspect its cosmetic condition, which is often a key concern with refurbished goods.
- Get expert advice: Discuss specific needs and device compatibility with staff.
- Resolve issues directly: In-person support can be invaluable for troubleshooting or warranty claims, fostering a stronger sense of trust than online-only interactions.
This hybrid online/physical presence strategy distinguishes Revendo from many purely online refurbished marketplaces, adding a layer of tangible customer service and reassurance. Invoyce.com Reviews
Potential Considerations for Buyers
While Revendo presents a compelling case, like any purchase, there are considerations for potential buyers.
Cosmetic Condition Expectations
Despite clear grading, “Gebraucht” or “Schnäppchen” devices will have visible signs of wear. While Revendo states these imperfections do not affect functionality, customers must manage their expectations regarding aesthetics. For instance, a “Schnäppchen” iPad might have noticeable scratches on the screen or casing. It’s crucial for buyers to carefully read the condition descriptions and, if possible, inspect the device in person or rely on the 14-day return policy if the condition isn’t satisfactory.
Battery Health in Refurbished Devices
As mentioned, normal battery degradation is not covered under warranty. While Revendo guarantees functionality, the actual “health” or maximum capacity of the battery might not be 100% of a new device. For power users, this could mean needing to charge more frequently. Some refurbished sellers provide a minimum battery health percentage e.g., 85%, but Revendo’s site doesn’t explicitly state this for their offerings. However, a “defekter Akku” defective battery that prevents the device from starting is covered. This means if the battery is completely dead upon arrival or fails shortly after, it’s covered. if it just holds a charge for 5-6 hours instead of 10, it likely isn’t.
Warranty Claims and Revendo’s Discretion
Revendo’s warranty states that the decision to repair, replace, or refund “obliegt Revendo und bedarf keiner weiteren Begründung” rests with Revendo and requires no further justification. While this is standard practice in many warranty agreements, it means customers must trust Revendo’s assessment during a claim. However, the presence of a 14-day return policy and a strong Trustpilot rating mitigates this risk by offering an initial safety net.
Revendo’s Role in the Swiss Electronics Market
Revendo is positioned as a significant player in the Swiss refurbished electronics market. By offering a curated selection of popular devices, backed by strong guarantees and authorized service capabilities, they fill a crucial niche between expensive new devices and potentially riskier private sales. Imagefusionai.com Reviews
Competition and Differentiation
The market for refurbished electronics is competitive, with both larger e-commerce platforms and smaller specialized resellers. Revendo differentiates itself through:
- Apple Service Provider Status: A major competitive advantage for Apple product sales.
- Physical Store Network: Provides local presence and personal customer service.
- Robust Warranty and Return Policy: Exceeds some competitors who offer shorter warranties or stricter return conditions.
- Focus on Sustainability: Appeals to environmentally conscious consumers.
Their focus on Apple and Samsung, two of the most popular brands globally and in Switzerland, allows them to specialize and optimize their refurbishment processes for these high-demand devices.
Customer Segments Served
Revendo likely appeals to several customer segments:
- Budget-Conscious Consumers: Individuals or families looking for quality electronics at a lower price point.
- Students: Often seeking affordable yet reliable devices for studies.
- Environmentally Aware Buyers: Those prioritizing sustainable consumption.
- Tech Enthusiasts: Who might want to upgrade frequently but don’t want to pay new prices.
- Small Businesses: Looking for cost-effective hardware solutions.
Their offering of various payment options, including installment plans, further broadens their accessibility to a wider customer base in Switzerland.
Frequently Asked Questions
Is Revendo.com legitimate?
Yes, based on checking the website, Revendo.com appears to be a legitimate Swiss company specializing in refurbished electronics, primarily Apple and Samsung devices. Promptslove.com Reviews
They highlight a 1-year warranty, a 14-day return policy, and their status as an Apple Service Provider.
What kind of products does Revendo sell?
Revendo primarily sells refurbished electronic devices, including iPhones, iPads, MacBooks, Apple Watches, and Samsung Galaxy smartphones and tablets. They also offer Dyson products.
What is Revendo’s warranty policy?
Revendo offers a 1-year warranty on all sold devices.
This warranty covers defective devices and provides options for free repair, replacement with an equivalent model, or a refund up to the purchase price.
Does Revendo cover battery degradation under warranty?
No, Revendo’s warranty generally does not cover normal battery wear and tear. Myfittrainingplan.com Reviews
However, a completely defective battery that prevents the device from starting is covered.
What is Revendo’s return policy?
Revendo offers a 14-day right of withdrawal, allowing customers to return a device if they are not satisfied with their purchase within 14 days of receipt.
Is Revendo an authorized Apple repair center?
Yes, Revendo states it is an Apple Service Provider, meaning they are an authorized repair partner for Apple, using original parts and certified technicians for repairs.
How does Revendo grade the condition of its refurbished devices?
Revendo uses a clear grading system: “Neu” New, “Wie neu” Like New, “Sehr gut” Very Good, “Gebraucht” Used, and “Schnäppchen” Bargain, each with specific descriptions of cosmetic wear.
Are Revendo’s refurbished devices tested before sale?
Yes, Revendo states that all devices are inspected, cleaned, reset, and quality-checked by their specialists before being sold. Make-my-plan.com Reviews
Can I sell my old device to Revendo?
Yes, Revendo has a “Gerät Verkaufen” Sell Device service where you can get an offer for your old iPhone, Apple Watch, iPad, MacBook, Mac, or AirPods and send it in for free.
What payment methods does Revendo accept?
Revendo accepts various payment methods online, including invoice with partial payment, prepayment, PostFinance Card, E-Finance, TWINT, and credit card.
In their physical shops, they also accept EC-Karte debit card and cash.
Does Revendo offer installment payments?
Yes, Revendo offers a partial payment option via their partner PowerPay, allowing customers to pay in up to 3 installments against a fee, subject to certain conditions for private individuals.
How fast is Revendo’s shipping?
Revendo typically ships devices via A-Post after receiving payment or order confirmation, with delivery usually by the next working day within Switzerland. Bringops.com Reviews
Can I view devices in person before buying from Revendo?
Yes, you can visit Revendo’s physical branches in Switzerland to view devices and receive personal consultation during opening hours.
It’s recommended to contact customer service to confirm the device’s location.
Why might Revendo’s prices be different from other refurbished sellers?
Revendo states their prices reflect their rigorous quality checks, minimum 12-month warranty, Apple Service Provider status, and the overhead of maintaining physical store locations, which they believe offer a higher quality and service standard.
Does Revendo include a charger with refurbished smartphones?
No, Revendo explicitly states they do not include a charging plug with smartphones as part of their sustainability efforts, assuming many customers already own one.
What happens if I can’t log into my Revendo account?
If you cannot log in and the “forgot password” function doesn’t work, Revendo suggests you might need to create a new account. Unaimytext.com Reviews
How does Revendo determine the prices for devices they buy?
Revendo’s purchase prices for devices are based on the current market value, taking into account factors like the new price, the device’s condition, and the balance of supply and demand.
Is Revendo focused on sustainability?
Yes, Revendo emphasizes extending the lifespan of electronics through refurbishment as a core part of its philosophy to reduce electronic waste and promote sustainable consumption.
Can I buy a device listed on Ricardo a Swiss auction site through Revendo directly?
No, Revendo states that devices advertised on Ricardo can only be purchased through Ricardo.
What does “Apple Service Provider” mean for a customer?
As an Apple Service Provider, Revendo is authorized by Apple to perform repairs using original Apple parts and certified technicians, ensuring quality and potentially preserving warranty compatibility for Apple devices.
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