shipgo.com FAQ

What is shipgo.com?

Shipgo.com is an online service specializing in the door-to-door shipment of luggage, golf clubs, skis, snowboards, and boxes.

It aims to provide travelers with a convenient alternative to carrying their bags through airports, offering pickup from home, office, or hotel and delivery to their destination.

Is shipgo.com a legitimate company?

Yes, shipgo.com appears to be a legitimate and well-established company. guestready.com Complaints & Common Issues

Its domain has been active since 2000, it uses professional hosting and email services, and it boasts a high rating on Trustpilot (4.8 out of 5 stars from over 2000 reviews), all indicating a credible and reliable operation.

How does Shipgo.com work?

Shipgo.com works in four simple steps: 1) Book your shipment online or over the phone and print shipping labels.

2. Ship, by having Shipgo.com pick up your luggage from your location or dropping it off. 3) Travel bag-free through the airport.

and 4) Relax as your luggage is delivered to your destination.

What can I ship with shipgo.com?

You can ship standard luggage, golf clubs, skis, snowboards, and various sizes of boxes and trunks through shipgo.com.

They provide guidelines on how to pack these items securely. elevenlabs.io FAQ

How much does shipgo.com cost?

Shipgo.com states that luggage shipping starts at $34.99. The final cost depends on factors such as the weight and dimensions of your items, the origin and destination, and the desired speed of delivery.

They claim to be up to 60% cheaper than major carriers.

Does shipgo.com include insurance?

Yes, shipgo.com includes complimentary insurance on all shipments.

This is $500 for general luggage shipments and $1,000 for select sporting equipment.

Customers also have the option to purchase additional coverage up to $7,500. Elevenlabs.io Pricing

What is shipgo.com’s on-time delivery guarantee?

Shipgo.com offers an on-time delivery guarantee, promising that your luggage will arrive at your destination as scheduled, or you may receive your money back. This highlights their commitment to reliability.

How do I track my luggage with shipgo.com?

After booking your shipment, you will receive a tracking number that allows you to monitor the real-time progress of your luggage through Shipgo.com’s tracking system on their website.

Can I cancel my shipgo.com order?

While the homepage doesn’t detail the cancellation policy, reputable shipping services typically allow cancellations within a certain timeframe before the scheduled pickup, often with potential fees depending on how close to the pickup date it is.

It’s best to check their full terms and conditions or contact customer support directly.

Does shipgo.com offer international shipping?

Yes, shipgo.com offers worldwide luggage shipping. Elevenlabs.io Pros & Cons

International shipments may require additional documentation for customs clearance, which they can assist with.

How does shipgo.com compare to airline baggage?

Shipgo.com offers an alternative to airline baggage by providing door-to-door service, potentially saving travelers from high excess baggage fees, long check-in lines, and baggage claim waits, especially for oversized items or multiple bags.

What are the customer support hours for shipgo.com?

Shipgo.com’s customer support team is available seven days a week.

Specific hours are Monday-Friday: 8 AM – 8 PM EST, Saturday: 8 AM – 5 PM EST, and Sunday: 9 AM – 6 PM EST.

How can I contact shipgo.com customer support?

You can contact shipgo.com customer support via phone at (800) 604-7021, email at [email protected], text, or live chat directly on their website. Echo Credit Login Guide

Is there a shipgo.com mobile app?

The homepage does not explicitly mention a dedicated mobile app.

Services are primarily booked and managed through their website.

Do I need to box my luggage before shipping with shipgo.com?

Shipgo.com’s “white-glove service” implies that you simply pack your bags and attach shipping labels.

While they handle the rest, checking their “how to pack” guidelines for specific item requirements is always advisable.

What payment methods does shipgo.com accept?

While not explicitly stated on the homepage, legitimate online services like Shipgo.com typically accept major credit cards (Visa, Mastercard, American Express, Discover) and potentially other digital payment methods. Is 1800battery.com Legit?

Are there any discounts for first-time users on shipgo.com?

Yes, shipgo.com offers incentives such as “Enjoy 15% Off Your First Order!” for new subscribers who join their mailing list.

Can I ship gift cards through shipgo.com?

No, Shipgo.com offers its own gift cards for purchasing their services, but the primary service is for shipping physical luggage and sporting equipment, not for shipping other types of gift cards as cargo.

What happens if my luggage is delayed by shipgo.com?

If your luggage is delayed, Shipgo.com’s on-time delivery guarantee suggests they will take responsibility, potentially offering a refund.

You should contact their customer support immediately for assistance and tracking updates.

Does shipgo.com handle customs for international shipments?

Yes, for international shipments, Shipgo.com provides assistance with customs documentation to help ensure a smooth clearance process, minimizing potential delays. Who Owns Mysteryjerseyking.com?