Spicandspan.lu Review

Based on looking at the website, Spicandspan.lu appears to be a legitimate home and office cleaning service operating in Luxembourg.

The platform connects users with verified, background-checked, and legally-registered cleaning professionals.

It emphasizes easy online booking, English-speaking cleaners, and flexible, no long-term contract policies.

The site presents a clear service model, customer testimonials with links to external review platforms, and transparent pricing structures.

Here’s an overall review summary:

• Service Type: Home & Office Cleaning
• Location: Luxembourg
• Established: 2016
• Key Features: English-speaking cleaners, background-checked professionals, no long-term contracts, flexible scheduling, online booking.
• Pricing: Starts at €29.90/h for regular cleaning. One-time and deep cleaning services available.
• Customer Support: Available 7 days/week via phone, email, and chat.
• Payment: Online deposit required, balance settled automatically 48 hours after service. Bank transfers possible upon request.
• Cancellation Policy: Full refund for cancellations made 48 hours before the appointment.
• Overall Assessment: The website provides a comprehensive overview of its services, pricing, and operational details. It clearly addresses common customer concerns like payment methods, cancellation policies, and cleaner verification. The transparency in customer reviews linked to external platforms like Facebook, Google Maps, Yelp, and Trustpilot adds a layer of credibility. The focus on a user-friendly experience and accommodating international residents in Luxembourg English-speaking option, no long-term contracts is a strong point.

For those seeking convenient and reliable cleaning services, Spicandspan.lu presents itself as a robust option.

Their commitment to transparency and customer flexibility, especially with no binding contracts and clear cancellation terms, is highly beneficial.

However, for those seeking alternatives or more specialized services, there are several reputable options available globally and within the United States market that align with ethical consumption principles.

Best Alternatives for Ethical Cleaning & Home Services:

• MaidForYou

  

  • Key Features: Focuses on eco-friendly cleaning products, customizable service plans, satisfaction guarantee. Known for rigorous vetting of cleaners.
  • Average Price: Varies by location and service type, typically competitive with local market rates.
  • Pros: Environmentally conscious, highly customizable, strong customer service.
  • Cons: Availability might be limited to specific urban areas.

• TaskRabbit

  • Key Features: Connects users with local “Taskers” for various services, including cleaning, handyman work, and moving assistance. Users can browse profiles and reviews.
  • Average Price: Hourly rates set by individual Taskers, starting from around $25-$35/hour for cleaning.
  • Pros: Highly flexible, wide range of services, direct communication with service providers, transparent reviews.
  • Cons: Quality can vary between individual Taskers. requires user diligence in selecting.

• Thumbtack

  • Key Features: A broad platform for finding local professionals across many categories, including house cleaning. Users submit project details and receive bids from interested pros.
  • Average Price: Project-based pricing, varies widely depending on scope and local market.
  • Pros: Great for comparing multiple quotes, wide network of professionals, allows for detailed project descriptions.
  • Cons: Can be overwhelming with too many options. quality control is less direct than dedicated service platforms.

• Merry Maids

  • Key Features: A long-established, professional cleaning franchise with consistent service standards. Offers regular cleaning, deep cleaning, and specialty services.
  • Average Price: Typically higher than independent cleaners due to brand overhead, but offers package deals.
  • Pros: Highly reputable, consistent quality, insured and bonded cleaners, national presence.
  • Cons: Less flexible on pricing and scheduling than independent services, uses their own products.

• Handy

  • Key Features: Online platform for booking vetted professionals for cleaning, handyman tasks, and furniture assembly. Known for its user-friendly app and recurring service options.
  • Average Price: Hourly rates, often with discounts for recurring bookings. Varies by location.
  • Pros: Easy to use, convenient scheduling, vetted professionals, flat-rate pricing.
  • Cons: Some users report inconsistencies in cleaner quality. customer service can be slow.

• Molly Maid

  • Key Features: Similar to Merry Maids, a well-known franchise offering professional home cleaning services with standardized processes and trained staff.
  • Average Price: Comparable to Merry Maids, often with introductory offers.
  • Pros: Established brand, reliable service, professional staff, insured operations.
  • Cons: Can be more expensive than local, independent cleaners. less flexibility in service customization.

• Eco-Friendly Cleaning Supplies Self-Service

  • Key Features: Instead of hiring a service, investing in high-quality, ethically sourced, and environmentally friendly cleaning products allows for personal control over cleanliness while minimizing chemical exposure.
  • Average Price: Varies depending on product type and brand, but typically a one-time purchase for long-term use.
  • Pros: Cost-effective in the long run, full control over cleaning methods and products, promotes a healthier home environment, aligns with ethical consumption.
  • Cons: Requires time and effort. not suitable for those who prefer to outsource cleaning entirely.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Spicandspan.lu Review & First Look

When you first land on Spicandspan.lu, the immediate impression is one of clarity and user-friendliness.

The website, established in 2016, prominently advertises “Home & Office Cleaning” services in Luxembourg, emphasizing “English-Speaking Cleaning Services.” This is a critical selling point in a multicultural hub like Luxembourg, catering to expatriates and international residents who might find language barriers challenging with local services.

The site’s design is clean, with a clear call to action: “Enter your postal code to get started.” This direct approach streamlines the user journey, minimizing clicks and information overload.

Initial Impressions and User Interface

The homepage is well-structured, guiding visitors through a simple three-step process: “Fill out the booking form,” “Pay for the first hour,” and “Have your place cleaned.” This transparency in the booking process is a significant plus, as it sets clear expectations from the outset.

• Visual Appeal: The design uses a clean, modern aesthetic with ample white space, making it easy to read and navigate. The use of relevant icons for “Easy Online Booking,” “Background-Checked,” and “English Speaking” quickly communicates key benefits.
• Ease of Navigation: The primary navigation is intuitive, with clear links to essential sections. The presence of customer support contact information phone, email, chat prominently displayed reinforces trust and accessibility.

Transparency and Credibility Indicators

Spicandspan.lu goes a step further in building trust by displaying customer testimonials directly on the homepage, coupled with links to external review platforms like Facebook, Google Maps, Yelp, and Trustpilot.

This practice of linking to third-party review sites is a strong indicator of legitimacy, as it allows potential customers to verify claims and read unedited feedback.

• Customer Testimonials: The reviews showcased are positive, highlighting aspects like last-minute availability, professionalism, efficiency, and excellent customer support. For instance, a customer named “Sorel Mihai Arghire” gives a “10/10” and “Abigail Horn” praises their “fantastic customer support” and “flexibility.”
• External Verification: The decision to link to external review platforms rather than just embedding screenshots is a sign of confidence in their service quality. This openness helps mitigate skepticism often associated with online testimonials. Data from Statista indicates that 93% of consumers read online reviews before making a purchase, underscoring the importance of transparent review practices.

Spicandspan.lu Features

Spicandspan.lu offers a focused set of features designed to simplify the process of booking cleaning services in Luxembourg.

Their offerings cater to both residential and commercial needs, with a strong emphasis on flexibility and customer convenience.

Comprehensive Service Offerings

The platform categorizes its cleaning services clearly, allowing users to select the most appropriate option for their needs.

This structured approach helps manage expectations and ensures customers understand what each service entails. Humbot.ai Review

• Regular Basic Cleaning: Designed for ongoing maintenance, starting at €29.90/h. This option includes the benefit of having the “same cleaning person every time” and a “flexible cleaning schedule.” It targets users who want consistent cleanliness without the hassle of long-term contracts.
• One-Time Basic Cleaning: Ideal for those who need a single cleaning session or prefer more flexibility without committing to a recurring schedule. The website notes it’s a “reliable home cleaning service” and a “good choice if you want to maintain a clean home.”
• Deep Cleaning: This specialized service is suited for more intensive cleaning needs, such as “after-builders cleanup,” “extensive dust cleaning,” or “cleaning before the landlord inspection.” It highlights “reduced price of cleaning equipment,” implying cost efficiency for the customer.
• Office Cleaning: Tailored for businesses, offering “customized offer for your office” and “flexible plans for small businesses.” The emphasis on “legally-registered office cleaning professionals” adds a layer of professionalism and compliance.

Unique Selling Propositions

Beyond standard cleaning services, Spicandspan.lu highlights several unique aspects that differentiate it in the Luxembourg market.

• English-Speaking Cleaners: This is a major differentiator in a country with multiple official languages. The website explicitly states, “You can choose an English-speaking cleaner at no extra cost,” addressing a common pain point for expatriates. This caters to the “international lifestyle” of many Luxembourg residents.
• No Long-Term Contracts: A significant advantage, particularly for a service-based business. “We have a no long-term contracts policy, even for regular cleaning services.” This flexibility allows customers to cancel, pause, or skip appointments with a simple email 48 hours before the next cleaning. This aligns with modern consumer preferences for subscription flexibility, a trend that has seen significant growth, with McKinsey reporting that the subscription e-commerce market grew by over 100% annually over the last five years.
• Background-Checked Professionals: The site assures that “All cleaning service providers offering their services on our website are background-checked, legally-registered businesses.” This commitment to safety and legality is crucial for building customer trust, especially when inviting service providers into one’s home or office.

Spicandspan.lu Pros & Cons

Every service has its strengths and weaknesses, and Spicandspan.lu is no exception.

Understanding these can help potential users make an informed decision.

Spicandspan.lu Pros

The website highlights several compelling advantages for its target audience in Luxembourg.

• Ease of Booking: The “easy online booking” process, advertised to take “just 60 seconds,” is a major draw. A streamlined booking experience reduces friction and increases conversion rates, a critical factor for online services.
• Flexibility and No Commitments: The “no long-term contracts policy” for even regular cleaning services is a huge benefit. Customers can cancel or pause their plans with just 48 hours’ notice, providing unparalleled flexibility. This appeals to dynamic lifestyles and those hesitant to commit to lengthy agreements.
• English-Speaking Cleaners: This feature directly addresses the needs of Luxembourg’s significant international community. The ability to communicate effectively with cleaners without language barriers enhances the customer experience significantly.
• Verified Professionals: The assurance that all cleaners are “background-checked” and “legally-registered businesses” builds trust and provides peace of mind regarding the safety and professionalism of the service.
• Transparent Pricing: The website clearly states starting prices for regular cleaning €29.90/h and explains how to benefit from lower prices through regular scheduling. This transparency helps customers understand costs upfront.
• Strong Customer Support: With support available 7 days a week via phone, email, and chat, customers have multiple channels to get assistance. The stated hours 8 am – 6 pm for phone/chat, 24/7 for email suggest a robust support system.
• Positive Customer Reviews: The numerous 5-star reviews linked to external platforms like Trustpilot, Google Maps, Yelp, and Facebook lend significant credibility. The volume of “over 20,000 happy customers since 2016” further reinforces their reliability.

Spicandspan.lu Cons

While the website presents a strong case for its services, some aspects might be considered less ideal or areas where improvement could be considered.

• Geographical Limitation: The service is exclusively available in Luxembourg. This isn’t a con for its target market but means it’s not an option for those outside this specific region.
• Online Payment Requirement: While emphasizing simplicity and security, the “no cash payments” policy and the requirement for a “pre-authorized online payment method” for securing bookings might be a barrier for some users who prefer alternative payment methods or are wary of automated charges. Though bank transfers are available upon request, they still require a pre-authorized payment method to secure the booking.
• Limited Customization on Booking Form: While the website mentions “a range of special requests,” the booking form itself doesn’t offer extensive detail on these upfront. Users might need to contact support for highly specific needs, which could add an extra step.
• Deposit Requirement: A deposit for the first hour is required to confirm booking. While common in service industries, some users might prefer no upfront payment, especially for a first-time service.
• No Direct Cleaner Selection/Profiles: While cleaners are background-checked, the website doesn’t appear to offer direct profiles of individual cleaners for customers to choose from, unlike some marketplace models. This might limit a sense of personal connection or choice.
• 48-Hour Cancellation Window: While flexible, the 48-hour cancellation policy means last-minute changes within this window might lead to loss of the deposit.

Spicandspan.lu Alternatives

Given Spicandspan.lu’s focus on home and office cleaning, especially within a specific geographic area like Luxembourg, exploring alternatives can be valuable for those located elsewhere or seeking different service models.

These alternatives prioritize ethical practices and widespread availability, aligning with diverse consumer needs.

Alternative Home Service Platforms

*   Overview: Thumbtack is a vast marketplace connecting users with local professionals for a wide array of services, including house cleaning, handyman tasks, plumbing, and more. It allows users to submit a project, and then receive custom quotes from various service providers.
*   Pros: Extensive network of professionals, competitive bidding model, detailed professional profiles with reviews, available across the United States.
*   Cons: Quality can vary significantly among service providers, requires user diligence to vet pros, can sometimes lead to an overwhelming number of quotes.
*   Why it's a good alternative: Its broad reach makes it suitable for users outside Luxembourg, and the bidding system empowers consumers to find services that fit their budget and specific requirements.

*   Overview: TaskRabbit offers on-demand assistance for various tasks, from furniture assembly and moving to home cleaning. Users can browse "Tasker" profiles, compare hourly rates, and book services directly through the platform.
*   Pros: Highly flexible scheduling, transparent hourly rates set by Taskers, direct communication with service providers, available in major cities globally.
*   Cons: Pricing can be higher for popular Taskers, availability depends on location and Tasker presence, quality can vary.
*   Why it's a good alternative: Its flexibility and direct booking model make it ideal for quick, specific tasks, and its global presence caters to a wider audience.

Professional Cleaning Franchises

*   Overview: Merry Maids is a well-established professional cleaning franchise operating across the U.S., Canada, and other countries. They offer recurring cleaning services, deep cleaning, and move-in/move-out cleaning.
*   Pros: Highly reputable brand with consistent service standards, professional and insured staff, uses proprietary cleaning products, strong customer service network.
*   Cons: Generally higher price point compared to independent cleaners, less flexible in terms of customized cleaning products, might require pre-scheduled appointments.
*   Why it's a good alternative: For those seeking a highly professional, reliable, and standardized cleaning experience with national coverage, Merry Maids provides a consistent level of service.

*   Overview: Similar to Merry Maids, Molly Maid is another widely recognized cleaning franchise offering comprehensive home cleaning solutions. They focus on personalized cleaning plans and trained cleaning teams.
*   Pros: Established and trusted brand, bonded and insured teams, offers free in-home estimates, consistent quality across locations.
*   Cons: Can be more expensive than local options, less flexibility for very specific or unusual cleaning requests, uses their own cleaning supplies.
*   Why it's a good alternative: Provides a reliable and professional service with a focus on customer satisfaction, making it a strong choice for those who value consistency and peace of mind.

Eco-Conscious Cleaning Solutions

• Seventh Generation Cleaning Products

  

  • Overview: For those who prefer a more hands-on approach or wish to support environmentally friendly brands, Seventh Generation offers a wide range of plant-based, biodegradable, and non-toxic cleaning products for various household needs.
  • Pros: Eco-friendly, cruelty-free, no harsh chemicals, widely available in major retailers and online.
  • Cons: Requires manual effort for cleaning, not a service, can be slightly more expensive than conventional cleaners.
  • Why it’s a good alternative: It empowers individuals to take control of their cleaning while adhering to ethical and environmental standards, making it a suitable choice for those prioritizing sustainability.

• Method Cleaning Products Petwithhome.com Review

  • Overview: Method focuses on stylish, effective, and environmentally conscious cleaning products with pleasant scents. Their product line includes surface cleaners, laundry detergents, and dish soaps.
  • Pros: Visually appealing packaging, effective cleaning, biodegradable ingredients, widely available.
  • Cons: Not a service, requires self-effort, some scents might not appeal to everyone.
  • Why it’s a good alternative: Offers an accessible way for individuals to choose ethical and sustainable cleaning options for their homes, promoting a healthier living environment.

How to Cancel Spicandspan.lu Subscription

Canceling a Spicandspan.lu subscription or recurring cleaning plan is designed to be straightforward, aligning with their “no long-term contracts” policy.

The website explicitly states the process, which is a good sign of transparency.

Steps for Cancellation

According to the Spicandspan.lu website, the cancellation process is relatively simple:

1. Contact Customer Support: To cancel your booking or cleaning plan, you need to contact their customer support team.
2. Communication Channels: You can reach them via:
   • Email: [email protected]
   • Phone: +33 971 07 18 71 available 8 am – 6 pm, Monday – Sunday
3. Provide Details: When contacting them, you must specify the “appointment details appointment date and your name/email address are enough.” This ensures they can quickly locate your booking.
4. Confirmation: Spicandspan.lu will confirm your cancellation via email. Always retain this confirmation for your records.

Cancellation Policy and Refunds

Understanding the policy around refunds is crucial for avoiding any unexpected charges.

• 48-Hour Notice: If your cancellation is made “no later than 48 hours before the original cleaning date,” you will receive “100% of your deposit back.” This policy incentivizes timely cancellations, allowing them to reallocate their cleaning professionals.
• Deposit Implications: As an initial deposit for the first hour is required to secure a booking, failing to cancel within the 48-hour window would likely result in forfeiture of this deposit. This is a common practice in service industries to compensate for lost booking opportunities.
• Pausing or Skipping: The flexibility extends beyond full cancellation. Customers can also “pause it for a few weeks, or skip some dates” by sending a simple email 48 hours before the next cleaning appointment. This is particularly useful for those who travel or have temporary changes in their schedule.

Spicandspan.lu Pricing

Spicandspan.lu provides clear pricing information, emphasizing affordability for regular clients while also detailing options for one-time and specialized services.

This transparency in pricing helps customers budget effectively and understand the value proposition.

Standard and Discounted Rates

The core pricing model revolves around an hourly rate, with incentives for recurring services.

• Regular Basic Cleaning: This service starts at €29.90/h. The website clearly states, “This low price is reserved only for customers ordering cleanings on a regular schedule.”
• Benefit from Lower Prices: Customers can achieve these lower prices by selecting how often they want their home cleaning service in the booking form: “once per week, two, three, or four weeks.” They even accommodate cleaning multiple times per week if needed. This tiered pricing structure rewards customer loyalty and consistent bookings.
• No Pre-payment or Long-Term Contracts for Regular Service: Despite the discounted rate for regular cleanings, there’s “no need to sign any long-term contracts or pre-pay for a number of appointments.” This offers the best of both worlds: affordability and flexibility.

One-Time and Specialized Service Pricing

For less frequent or more intensive cleaning needs, Spicandspan.lu offers specific options.

• One-Time Cleaning Services: For those needing a “just once” service or preferring more flexibility, customers can choose one of the “one-time” cleaning services. While a specific hourly rate isn’t explicitly stated for one-time basic cleaning on the immediate homepage text, it implies a different, likely higher, rate than the regular subscription model. Users would discover this in the booking form or by navigating to the specific service page.
• Deep Cleaning: This service is highlighted with benefits like “reduced price of cleaning equipment” and is tailored for intensive cleanups e.g., after-builders, before landlord inspection. Pricing for deep cleaning is typically higher due to the intensity and specialized nature of the work.
• Office Cleaning: For office cleaning, Spicandspan.lu offers a “customized offer.” This suggests that pricing for commercial clients is determined on a case-by-case basis, likely depending on the size of the office, frequency, and specific requirements.

Payment Structure

The payment process is designed for convenience and security, though it relies heavily on online transactions.

• Initial Deposit: “When you book a cleaning service on our platform, your initial deposit for the first hour secures your booking.” This deposit is then “deducted from the final bill.” This practice is common in service industries to ensure commitment from the customer.
• Automatic Balance Settlement: “Following the completion of your cleaning service, you’ll receive an email with a summary of the service provided. To facilitate a smooth transaction, the balance will be settled using the payment method you initially provided, automatically, 48 hours after the summary email is sent.” This automated process aims for a hassle-free experience.
• Payment Method Flexibility: Customers can settle the balance sooner or “wish to use a different payment method for the final payment” by accessing a payment link in the service summary email. Furthermore, users have “full control over your payment methods through your dashboard, where you can update, add, or remove payment options at any time.”
• No Cash Payments: “We emphasize that cash payments are not an option to maintain simplicity and security in transactions.” This policy streamlines operations but might exclude customers who prefer cash.
• Bank Transfer Option: “Yes, you can pay for your cleaning service via bank transfer upon request.” However, a crucial caveat is that “some cleaning providers require a pre-authorized online payment method to secure your booking.” This means a bank transfer might be a final payment option, but an online payment method is often still needed for initial booking security.

Spicandspan.lu vs. Local Cleaning Services in Luxembourg

When evaluating Spicandspan.lu, it’s insightful to compare it against typical local cleaning services in Luxembourg. Atteliahealthtour.com Review

This comparison highlights its unique advantages and potential areas where traditional services might still hold an edge.

Spicandspan.lu’s Differentiating Factors

Spicandspan.lu positions itself as a modern, technology-driven solution, offering several key differentiators that set it apart from conventional local cleaners.

• Digital Convenience:
  • Easy Online Booking: Unlike many local cleaning services that require phone calls, in-person consultations, or paper contracts, Spicandspan.lu’s 60-second online booking is a significant convenience. This aligns with modern consumer habits, where digital interactions are preferred for efficiency.
  • Online Payment & Management: The ability to manage payments, update methods, and view service summaries online via a dashboard offers a level of control and transparency often absent with smaller, independent cleaners.
• Language Accessibility:
  • English-Speaking Cleaners: This is arguably Spicandspan.lu’s strongest competitive advantage in Luxembourg, a country with a large expatriate population. Many local, independent cleaners might primarily speak French, German, or Luxembourgish, creating communication barriers for English speakers. Spicandspan.lu guarantees English-speaking professionals at no extra cost.
• Flexibility and Transparency:
  • No Long-Term Contracts: This is a major appeal. Many traditional cleaning services, especially for recurring clients, might require minimum commitments or lengthy contracts. Spicandspan.lu’s policy of allowing cancellations or pauses with just 48 hours’ notice provides unparalleled flexibility.
  • Transparent Verification: The explicit mention of “background-checked, legally-registered businesses” for their cleaners provides a layer of security and professionalism that individual local cleaners may not always formally advertise or guarantee.
• Customer Feedback Integration:
  • Public Reviews: By linking to external review platforms Trustpilot, Yelp, Google Maps, Facebook, Spicandspan.lu demonstrates a commitment to transparency and social proof, which many smaller local services might lack or only rely on word-of-mouth. According to a BrightLocal study, 89% of consumers are likely to use a business that responds to all reviews.

Areas Where Local Services Might Excel

Despite Spicandspan.lu’s advantages, traditional local cleaning services in Luxembourg can still offer certain benefits.

• Personalized Relationship:
  • Direct Relationship with Cleaner: With a local, independent cleaner, customers often build a direct, long-term relationship with the same individual or small team. This can lead to a deeper understanding of specific preferences and a more personalized touch that a platform-based service, even with “same cleaning person” options, might not fully replicate.
  • Negotiation Flexibility: Some independent cleaners might be more open to direct negotiation on pricing for very specific tasks or long-term arrangements, or offer cash payment options.
• Specialized Niches:
  • Highly Niche Services: For extremely niche or highly specialized cleaning tasks e.g., delicate antique cleaning, specific eco-friendly product requirements not on the platform, an independent, specialized cleaner might offer more tailored expertise.
• Local Market Knowledge:
  • Hyper-Local Expertise: An independent cleaner who has operated in a specific Luxembourg neighborhood for years might have hyper-local knowledge, including access quirks, building management rules, or familiarity with unique local cleaning challenges.

In essence, Spicandspan.lu caters to the modern consumer who values convenience, flexibility, transparency, and language accessibility, making it an excellent choice for Luxembourg’s diverse population.

Traditional local services, however, might appeal to those who prioritize a very personal, long-term relationship with their cleaner or require highly niche, negotiated services.

Frequently Asked Questions

Do I have to be at home during the cleaning service?

No, it is completely up to you.

Many customers prefer to be out while their apartment is being cleaned, while others like to be present to give directions.

The key requirement is ensuring your cleaner has a way to access your home.

Will the cleaning lady bring the cleaning solvents & equipment with her/him?

No, not automatically.

If you would like your cleaner to bring cleaning solvents, a mop, and a vacuum cleaner, you need to specify that option in the booking form. Glpformula.com Review

If you forget, you can contact customer support to add it to your booking.

How can I pay for the cleaning?

When you book, an initial deposit for the first hour secures your booking.

The balance is settled automatically using your provided payment method 48 hours after you receive a service summary email.

You can also pay sooner or change your payment method via a link in the email or through your dashboard.

Can I pay via bank transfer?

Yes, you can pay for your cleaning service via bank transfer upon request.

However, be aware that some cleaning providers require a pre-authorized online payment method to secure your booking, meaning you may need an online payment method on file even if you plan to pay the balance via bank transfer.

What if I need to cancel the cleaning?

To cancel, simply contact customer support via email or phone, providing your appointment details date, name, email. You’ll receive a full 100% refund of your deposit if you cancel no later than 48 hours before the original cleaning date.

Is every cleaner a female?

No, the term “cleaning lady” is commonly used, but Spicandspan.lu clarifies that both male and female cleaners use their marketplace to provide high-quality services, and they do not promote outdated gender stereotypes.

What types of cleaning services does Spicandspan.lu offer?

Spicandspan.lu offers Regular Basic Cleaning, One-Time Basic Cleaning, Deep Cleaning including after-builders and pre-landlord inspection, and Office Cleaning services.

What is the starting price for cleaning services?

Regular Basic Cleaning starts at €29.90/h. Byrotation.com Review

This discounted rate is available for customers who book cleanings on a regular schedule.

Are there long-term contracts for regular cleaning services?

No, Spicandspan.lu operates on a “no long-term contracts policy,” even for regular cleaning services. You can book whenever you need.

How does Spicandspan.lu ensure the quality of its cleaners?

All cleaning service providers on their platform are background-checked and legally-registered businesses, ensuring professionalism and reliability.

Can I choose an English-speaking cleaner?

Yes, you can choose an English-speaking cleaner at no extra cost.

This service is designed to fit an international lifestyle, especially for those who have recently relocated to Luxembourg.

How quickly can I book a cleaning service?

You can book a home cleaning service in Luxembourg in just 60 seconds using their simple online booking form.

What are the customer support hours?

Customer support is available 7 days a week.

Phone and chat support are available from 8 am – 6 pm Monday – Sunday, and email support is available 24/7.

What happens after the cleaning service is completed?

After the cleaning, you will receive a cleaning summary via email, and the balance of your payment will be settled automatically 48 hours later using your pre-authorized payment method.

Can I pause or skip a regular cleaning appointment?

Yes, you can pause your cleaning plan for a few weeks or skip some dates by simply sending an email to customer support 48 hours before the next scheduled cleaning appointment. Vendigo.com Review

What areas does Spicandspan.lu serve?

Spicandspan.lu provides home and office cleaning services specifically in Luxembourg.

Users need to enter their postal code to get started.

How does the deposit system work?

A deposit for the first hour is required to confirm your booking.

This amount is then deducted from your final bill, which is settled after the service is completed.

Are the cleaning professionals independent contractors or employees?

The website states that all cleaning service providers “are background-checked, legally-registered businesses,” suggesting they are independent businesses or contractors rather than direct employees of Spicandspan.lu.

What if I need a last-minute cleaning?

Customer testimonials indicate that Spicandspan.lu has been able to accommodate last-minute bookings.

One review specifically mentions booking a “last minute option a day before the cleaning.”

Can I manage my payment methods through a dashboard?

Yes, you have full control over your payment methods through your dashboard, where you can update, add, or remove payment options at any time for flexibility and convenience.

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