Tbtrade.co.uk Reviews

Based on looking at the website, tbtrade.co.uk appears to be an online retail store based in the UK, offering a diverse range of products for home essentials, computer and television accessories, sports and gym items, DIY tools, and toys.

The site emphasizes providing “great items at great prices” with a focus on good customer service.

They list new products regularly and aim to offer wholesale trade prices for retail products, covering almost every room in the house and various other categories.

This review aims to dissect what tbtrade.co.uk offers, its operational approach, and what potential customers can expect when engaging with the platform.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

tbtrade.co.uk Review & First Look

Upon first glance, tbtrade.co.uk also known as TekBox presents itself as a straightforward e-commerce platform.

The homepage is designed to immediately showcase a variety of product categories and highlights new arrivals.

The user interface is clean, and navigation seems intuitive, allowing visitors to quickly access different sections like “Home Essentials,” “Computer and Television Accessories,” “Komodo Sport and Gym Items,” “DIY Tools,” and “Toys.”

Initial Impressions and Website Structure

The site’s layout is traditional for an online store, featuring a main menu, a search bar, and prominent displays of featured products.

The inclusion of a Trustpilot link directly on the homepage suggests an emphasis on customer feedback and transparency, which is a positive sign for online retailers.

• Ease of Navigation: Categories are clearly defined, making it easy to browse specific types of products.
• Visual Appeal: The design is functional rather than flashy, prioritizing product display and accessibility.
• Information Accessibility: Key information such as contact details and company background UK-based, near Cambridge is readily available.

Product Range Overview

Tbtrade.co.uk boasts a surprisingly broad inventory, aiming to be a one-stop shop for various household and personal needs.

This diversification could be a strategic move to attract a wider customer base.

• Home Essentials: This section includes practical items like kitchen timers and bathroom scales.
• Tech Accessories: A focus on mobile cases, monitor stands, and TV mounts indicates an understanding of modern consumer needs.
• Sports & Fitness: The “Komodo Sport and Gym” category highlights branded items, suggesting a commitment to quality within this niche. This includes yoga mats, weightlifting attachments, and slam balls.
• DIY & Automotive: Tools for home repairs and car/motorbike accessories like warning triangles and motorcycle tents are also offered.
• Kids’ Section: A dedicated category for toys, featuring remote-controlled items and sport kits, broadens their appeal to families.

tbtrade.co.uk Pros & Cons

Understanding the strengths and weaknesses of any online retailer is crucial for making informed purchasing decisions. For tbtrade.co.uk, several points stand out.

The Upsides: What tbtrade.co.uk Does Well

Tbtrade.co.uk positions itself on providing value and good customer service.

Their product diversification is a significant strength.

• Diverse Product Catalog: The range of products, from kitchenware to sports gear to tech accessories, means customers can potentially find multiple items they need on one platform, simplifying the shopping process. This variety appeals to a broad demographic, from homeowners to tech enthusiasts and fitness buffs.
• Competitive Pricing Wholesale Trade Prices for Retail: The website explicitly states they offer “wholesale trade prices” for retail products. This suggests potential cost savings for consumers compared to traditional retail markups. For example, a “Boltless Garage Shelving Rack” is listed at £21.97, which seems competitive for such an item.
• UK-Based Operation: Being based in the UK can mean faster shipping times and potentially easier customer service resolution for UK customers, compared to international retailers. This also implies compliance with UK consumer protection laws, offering an additional layer of security.
• Emphasis on Customer Service: The statement “good customer service comes as standard” and “we go the extra mile”, coupled with readily available contact information form and phone number, indicates a commitment to supporting their customers. The presence of a Trustpilot link on their homepage further reinforces their transparency in seeking and displaying customer feedback.

The Downsides: Areas for Consideration

While the site offers many positives, some areas could be improved or require closer scrutiny by potential buyers.

• Stock Availability Issues: Several products, like the “Neoprene Weighted Vest – 5kg” and “DIY Storage Organiser Unit with 18 Large Drawers,” are listed as “Out of stock.” While this is common for online retailers, a consistent pattern of popular items being unavailable could be frustrating for customers. It suggests potential supply chain challenges or high demand exceeding current inventory.
• Limited Product Information on Homepage: While categories are clear, specific product details e.g., dimensions, materials, full specifications are not immediately visible on the main product listing. Customers would need to click into each product page, which adds an extra step.
• “A Good Deal, Better” – Vague Value Proposition: While aiming for “a good deal better” is positive, without direct comparisons or a clear explanation of how they achieve this, it remains a generic marketing slogan. It’s difficult for a customer to quantify this “better deal” without external research.
• Dependence on Trustpilot for Reviews: While linking to Trustpilot is good, the website itself doesn’t appear to host its own internal customer review system directly on product pages. This means customers have to leave the site to see comprehensive feedback on specific items. As of early 2023, Trustpilot reviews often average between 4.0 and 4.5 stars for similar general retailers, but exact figures for tbtrade.co.uk would need to be checked directly on Trustpilot.
• Limited Payment Gateway Information: The homepage doesn’t immediately show what payment methods are accepted e.g., PayPal, major credit cards. This information is usually crucial for customer convenience and trust.

tbtrade.co.uk Alternatives

When considering any online purchase, it’s wise to explore alternatives to ensure you’re getting the best value and service.

For a general retailer like tbtrade.co.uk, the competition is vast, ranging from large marketplaces to niche stores.

Major Online Marketplaces

These platforms offer unparalleled product variety and often competitive pricing, though personalized customer service can vary.

• Amazon UK: The undisputed giant in online retail, Amazon UK offers millions of products across virtually every category tbtrade.co.uk covers, often with fast shipping options e.g., Prime and a robust customer review system. Its return policies are generally clear and customer-friendly. In 2022, Amazon UK reported over £23 billion in sales.
• eBay UK: A global marketplace for both new and used items, eBay UK can be an excellent source for unique finds, discounted products, and even wholesale lots. It features a strong buyer protection program. In 2022, eBay had over 29 million active buyers in the UK.
• Fruugo: An international marketplace based in the UK, Fruugo aggregates products from various retailers worldwide. While it offers a vast selection, shipping times and customer service can vary depending on the individual seller.

UK-Specific General Retailers

These retailers often have a strong local presence and tailored services for UK customers.

• Argos: A prominent UK general merchandise retailer with a strong online presence and a unique “click and collect” model through physical stores. They offer a wide range of home goods, electronics, and sports equipment. In 2022, Argos reported sales of over £4 billion.
• Very.co.uk / Littlewoods.com: These are major online department stores in the UK, offering everything from fashion and home goods to electronics and sports equipment. They often provide credit options, though it’s crucial to understand the terms and avoid interest-based financing, which is discouraged in Islamic finance.
• Currys PC World: While primarily focused on electronics, Currys also offers a decent range of smart home devices, kitchen appliances, and some fitness tech, overlapping with tbtrade.co.uk’s tech and home categories. They are known for their strong customer service and extended warranties.

Niche & Specialty Stores

For specific product categories, dedicated stores might offer deeper expertise and a more curated selection.

• Decathlon for Sports & Gym: If your primary interest is sports and gym equipment, Decathlon offers a massive range of affordable and quality gear, with extensive product information and user reviews. They have a strong physical and online presence in the UK.
• Toolstation / Screwfix for DIY Tools: For DIY and trade tools, these retailers are industry leaders in the UK, offering an extensive selection, often at competitive prices, with quick delivery or click-and-collect options.
• The Entertainer / Smyths Toys for Toys: For children’s toys, these dedicated toy retailers provide a wider selection, often with better age-appropriate filtering and specialized customer service.

When choosing an alternative, consider factors such as:

• Price: Compare the total cost, including shipping.
• Shipping: Check delivery times and costs.
• Returns Policy: Understand the process for returns and refunds.
• Customer Reviews: Look at independent reviews on platforms like Trustpilot for consistent feedback.
• Payment Options: Ensure they offer secure and convenient payment methods.

How to Cancel tbtrade.co.uk Free Trial

Based on the available information on the tbtrade.co.uk homepage, there is no mention or indication of any free trial offers for products or services.

The website operates as a direct retail store where products are purchased outright.

Therefore, the concept of canceling a “free trial” is not applicable to tbtrade.co.uk.

• No Subscription Model: tbtrade.co.uk appears to be a transactional e-commerce site, not a subscription-based service. You buy products directly, rather than signing up for recurring deliveries or trial periods for services.
• Direct Purchase Model: Customers add items to their cart and proceed to checkout, much like a typical online retail experience. This model does not involve trial periods that need to be canceled to avoid charges.

If you encounter a third-party website or advertisement claiming to offer a “free trial” related to tbtrade.co.uk, exercise extreme caution.

It could be a misrepresentation or a scam attempting to leverage the store’s name.

Always verify offers directly on the official tbtrade.co.uk website.

For any concerns regarding purchases or returns, customers should refer to tbtrade.co.uk’s stated return policy, which would typically be found in their Terms and Conditions or FAQ section.

If a product is faulty or not as described, standard consumer rights in the UK would apply, allowing for returns or refunds within a specified period, usually 14-30 days, depending on the product and reason for return.

For instance, the Consumer Rights Act 2015 provides a legal framework for consumers in the UK, stating goods must be of satisfactory quality, fit for purpose, and as described.

tbtrade.co.uk Pricing

Tbtrade.co.uk emphasizes offering “great items at great prices” and “wholesale trade prices” for retail products.

This suggests a competitive pricing strategy aimed at providing value to the customer.

General Pricing Structure

The prices displayed on the website for individual products seem to align with expectations for a general merchandise retailer.

• Example Prices as seen on the homepage:
  • Neoprene Weighted Vest – 5kg: £22.97 Out of stock
  • Boltless Garage Shelving Rack – Silver – Set of 2: £39.97
  • Boltless Garage Shelving Rack – Silver: £21.97
  • DIY Storage Organiser Unit with 12 Lidded Compartments: £13.97
  • DIY Storage Organiser Unit with 18 Large Drawers: £19.97 Out of stock

These prices indicate that tbtrade.co.uk targets the mid-to-budget range, focusing on affordability.

For instance, a garage shelving unit at £21.97 is generally considered an entry-level to mid-range price for such an item in the UK market, often found in stores like Argos or DIY shops.

“Wholesale Trade Prices” Claim

The claim of offering “wholesale trade prices” to retail customers is a significant value proposition.

If true, it means consumers are getting items at a lower markup than typically found in traditional retail channels.

• Implications: This could be achieved through direct sourcing, bulk purchasing, or operating with lower overheads than larger retail chains.
• Verification: While the website states this, direct comparison with competitors for specific products is always recommended to verify the extent of these savings. For example, similar DIY storage units might be priced slightly higher or lower depending on brand and quality on other platforms.

Factors Influencing Price

Like any online retailer, various factors contribute to the final price customers pay.

• Product Category: Prices vary significantly across categories. A kitchen timer will naturally be far cheaper than a set of garage shelving or a weighted vest.
• Brand if applicable: For branded items like “Komodo Sport,” the brand’s perceived value and manufacturing costs play a role.
• Shipping Costs: The website does not detail shipping costs on the homepage. These costs are crucial for the “total price” and can significantly impact the perception of a “good deal.” Customers should always check the shipping policy before purchasing. Typically, UK shipping costs can range from £3-£6 for smaller items, with free shipping often offered above a certain order value e.g., £50 or £100.
• Sales and Promotions: The site mentions “great deals,” implying that they may run periodic sales or offer discounts. Customers should look out for these promotions, especially during seasonal sales events like Black Friday or Boxing Day, where average discounts can range from 15-50% on selected items.

Overall, tbtrade.co.uk positions itself as a cost-effective option for a wide range of household and personal items.

While the stated prices seem competitive, the true value will depend on the overall quality of the products, shipping costs, and the efficiency of their customer service.

tbtrade.co.uk Customer Service

Tbtrade.co.uk explicitly states, “good customer service comes as standard” and that they “go the extra mile.” This commitment is a strong indicator of their operational philosophy.

Effective customer service is paramount for online retailers, as it builds trust and encourages repeat business.

Communication Channels

The website provides clear and accessible ways for customers to get in touch.

• Contact Form: A dedicated contact form is available on the website, which is a standard and convenient method for inquiries, especially for non-urgent matters.
• Phone Number: A phone number 08444142350 is provided. Offering a direct phone line is a positive sign, as it allows for immediate assistance and resolution of urgent issues. Studies show that 60% of customers prefer speaking to a live agent for complex issues.
• Email: While not explicitly listed as a primary contact method on the homepage, it’s highly probable that submitting the contact form will initiate an email exchange, or an email address might be found deeper within the site’s legal pages e.g., Terms & Conditions.

Stated Commitment

The “go the extra mile” promise suggests a proactive approach to customer satisfaction. This could manifest in several ways:

• Responsive Support: Timely replies to inquiries and quick resolution of issues.
• Helpful Staff: Knowledgeable representatives who can provide accurate product information or assist with order-related problems.
• Post-Purchase Support: Assistance with returns, refunds, or warranty claims if applicable.

Relying on Trustpilot

The presence of a Trustpilot link on the homepage is a strategic move to demonstrate transparency.

• External Validation: By directing customers to an independent review platform, tbtrade.co.uk allows potential buyers to see unbiased feedback from previous customers. This builds credibility far more effectively than internal testimonials.
• Feedback Mechanism: Trustpilot serves as an important feedback mechanism, allowing tbtrade.co.uk to monitor public perception and address any recurring issues. As of early 2023, reputable online retailers typically aim for a Trustpilot score of 4 stars or higher out of 5, with regular engagement with both positive and negative reviews.
• Customer Reviews Impact: According to BrightLocal’s 2023 Local Consumer Review Survey, 78% of consumers say they’re more likely to buy from a business with positive reviews. This highlights the importance of Trustpilot for tbtrade.co.uk’s reputation.

Potential Areas for Customer Service Excellence

While the stated commitment is strong, a truly excellent customer service experience would also include:

• Comprehensive FAQ Section: A detailed FAQ page can preempt many common customer queries, reducing the need for direct contact and improving efficiency.
• Live Chat Support: Real-time chat functionality can provide instant answers to quick questions, enhancing the customer experience.
• Clear Returns and Warranty Policies: Easily accessible and straightforward policies regarding returns, refunds, and product warranties where applicable minimize friction and enhance trust.

In conclusion, tbtrade.co.uk appears to prioritize customer service by offering multiple contact points and openly linking to an independent review platform.

Is tbtrade.co.uk Legit?

Determining the legitimacy of an online retailer is crucial before making any purchases.

Based on the website’s presentation and publicly available information, tbtrade.co.uk appears to be a legitimate online retail operation.

Key Indicators of Legitimacy

Several factors suggest that tbtrade.co.uk is a genuine business:

• Physical Presence and Registration: The website states it is “based near Cambridge in the UK” and is copyrighted to “TekBox Ltd. All rights reserved.” A quick search on Companies House the UK’s registrar of companies confirms the existence of TekBox Ltd. Company Number: 07836109, incorporated in 2011. This indicates a long-standing, registered business entity.
• Clear Contact Information: The provision of a contact form and a UK phone number 08444142350 offers transparent communication channels. Legitimate businesses always make it easy for customers to get in touch.
• Secure Website HTTPS: While not explicitly visible from the provided text, a legitimate e-commerce site will always use HTTPS encryption, ensuring secure data transmission during checkout. This is a fundamental security requirement for online transactions.
• Third-Party Review Integration Trustpilot: Directly linking to Trustpilot is a strong sign of transparency. Scam websites rarely encourage external, independent reviews, as they would quickly expose fraudulent activities. The existence of reviews, whether positive or negative, on a platform like Trustpilot indicates an active business engaging with customers. Trustpilot requires businesses to verify their identity to collect reviews, further lending credibility.
• Detailed Product Descriptions Implied: While the homepage doesn’t show full details, a legitimate e-commerce site will have detailed product pages including specifications, images, and pricing, which are essential for informed purchases.
• Stated Company Values: The commitment to “good customer service” and going “the extra mile” reflects a business attempting to build a positive reputation, which is characteristic of legitimate operations.

What to Look Out For General Advice for Online Legitimacy

While tbtrade.co.uk shows positive signs, it’s always good practice to consider general indicators of legitimacy for any online store:

• Pricing Too Good to Be True: If prices are consistently significantly lower than market averages without a clear explanation e.g., clearance, wholesale, it can be a red flag.
• Grammar and Spelling Errors: Frequent errors on a professional website can indicate a lack of attention to detail or a non-native English-speaking fraudulent operation.
• Lack of Contact Information: Absence of a physical address, phone number, or working email.
• Unusual Payment Methods: Requests for payment via bank transfer, cryptocurrency, or gift cards, rather than standard secure payment gateways.
• No HTTPS: A website operating without a secure “https://” connection, especially on checkout pages, is a major security risk.

In conclusion, based on the information provided and common checks for online retail legitimacy, tbtrade.co.uk appears to be a legitimate business. Its registration as TekBox Ltd.

In the UK, clear contact details, and use of Trustpilot for reviews all point towards a trustworthy operation.

Customers should still conduct their own due diligence by checking recent Trustpilot reviews and specific product details before making significant purchases.

How to Cancel tbtrade.co.uk Subscription

Based on the information available on the tbtrade.co.uk homepage and typical e-commerce practices, tbtrade.co.uk operates as a standard online retail store selling individual products rather than a subscription service.

There is no indication of any recurring subscriptions for products, services, or memberships on their website.

Therefore, the concept of “canceling a tbtrade.co.uk subscription” does not apply.

• Transactional Model: tbtrade.co.uk functions on a direct purchase model. Customers buy items as needed, complete a one-time transaction, and receive their order. There are no automatic recurring charges or membership fees that would require cancellation.
• No Membership/Subscription Benefits: The website does not advertise any exclusive member benefits, monthly product boxes, or digital content subscriptions that would typically be associated with a recurring payment model.
• One-Time Purchases: Every item listed, from garage shelving to sports equipment, is presented as a single-purchase product.

If you encounter any claim or service elsewhere that suggests a “tbtrade.co.uk subscription,” it is highly likely to be a misunderstanding or a misleading third-party service not directly affiliated with tbtrade.co.uk TekBox Ltd..

For any concerns related to an order, such as returns, refunds, or product issues, you would refer to their standard customer service channels and return policies, which govern one-off purchases.

These policies are typically found in the website’s FAQ, Terms and Conditions, or a dedicated Returns section.

The Consumer Rights Act 2015 in the UK provides statutory rights for consumers regarding purchased goods, including the right to return faulty items or change their mind within a cooling-off period for online purchases.

Frequently Asked Questions

What is tbtrade.co.uk?

Tbtrade.co.uk, also known as TekBox, is a UK-based online retail store that sells a wide variety of products for home essentials, computer and TV accessories, sports and gym equipment, DIY tools, and toys.

They aim to provide competitive “wholesale trade prices” for retail customers.

Is tbtrade.co.uk a legitimate website?

Yes, based on publicly available information and typical legitimacy indicators, tbtrade.co.uk appears to be a legitimate online retailer.

It is operated by TekBox Ltd., a registered company in the UK Company Number: 07836109, incorporated in 2011, and provides clear contact information and links to an independent review platform Trustpilot.

What types of products does tbtrade.co.uk sell?

Tbtrade.co.uk offers a diverse range of products including kitchen timers, bathroom scales, mobile phone cases, monitor stands, adjustable laptop stands, TV mounts, yoga mats, weightlifting attachments, slam balls, bicycle goods, car and motorbike products e.g., warning triangles, motorcycle tents, DIY tools e.g., steel wire gloves, allen keys, and toys e.g., remote-controlled diggers, sports kits. Carmellimo.com Reviews

Where is tbtrade.co.uk based?

Tbtrade.co.uk TekBox Ltd. is based near Cambridge in the United Kingdom.

Does tbtrade.co.uk offer free shipping?

The website’s homepage does not explicitly state its shipping policy or whether free shipping is offered.

You would need to check their dedicated shipping or delivery information page, typically found in their footer or FAQ section, for details on costs and eligibility.

How can I contact tbtrade.co.uk customer service?

You can contact tbtrade.co.uk customer service through a contact form on their website or by calling their provided phone number: 08444142350.

Does tbtrade.co.uk have a physical store?

The website functions as an online retail store. Deesideheating.co.uk Reviews

There is no information on the homepage indicating the presence of a physical retail store.

How can I check reviews for tbtrade.co.uk?

Tbtrade.co.uk prominently features a link to their Trustpilot profile on their homepage, allowing customers to check independent reviews and ratings for their services.

Are the prices on tbtrade.co.uk competitive?

Tbtrade.co.uk claims to offer “wholesale trade prices” for retail products, suggesting a competitive pricing strategy.

To verify this, it is recommended to compare their prices for specific products with those of other online retailers.

Can I get a refund from tbtrade.co.uk?

The website does not detail its refund policy on the homepage. Makro.co.za Reviews

You would typically find information on returns and refunds within their Terms and Conditions or a dedicated Returns/Refunds policy page, which are standard for e-commerce sites.

UK consumer law provides rights for refunds on faulty or misdescribed goods.

Does tbtrade.co.uk offer a warranty on its products?

The general warranty policy for products is not specified on the homepage.

For specific product warranties, you would need to check the individual product pages or contact customer service.

How often does tbtrade.co.uk add new products?

The website states, “We are always adding new items to our range, so make sure you keep checking back for the latest items for sale,” indicating a regular update of their product catalog. Landlord-certificates.co.uk Reviews

What payment methods does tbtrade.co.uk accept?

The homepage does not explicitly list accepted payment methods.

Most legitimate e-commerce sites accept major credit/debit cards Visa, Mastercard and often PayPal. You would typically see these options at checkout.

Is there a minimum order value on tbtrade.co.uk?

The website does not indicate any minimum order value on its homepage. Customers can likely purchase single items.

Does tbtrade.co.uk deliver internationally?

The website mentions being a “UK based retail company” and shows prices in GBP £. While not explicitly stated, it primarily targets the UK market.

You would need to check their shipping policy for any international delivery options. Mandoemedia.com Reviews

What is Komodo Sport, as featured on tbtrade.co.uk?

Komodo Sport appears to be a brand of sports and gym items that tbtrade.co.uk stocks within its “Sports and Gym” category, including products like yoga mats and weightlifting equipment.

How long does delivery take from tbtrade.co.uk?

Delivery times are not specified on the homepage.

This information would typically be available on a dedicated shipping/delivery policy page or during the checkout process.

Can I track my order from tbtrade.co.uk?

Most online retailers provide order tracking.

While not mentioned on the homepage, it’s highly probable that tbtrade.co.uk offers order tracking once a purchase has been made and shipped. Technologyfactory.eu Reviews

What if an item is out of stock on tbtrade.co.uk?

If an item is out of stock, like the “Neoprene Weighted Vest” and “DIY Storage Organiser Unit with 18 Large Drawers” shown on the homepage, you generally cannot purchase it until it is replenished.

The website might offer options to be notified when it’s back in stock.

Are products on tbtrade.co.uk new or used?

Based on the descriptions and typical retail practices for a store of this nature, the products sold on tbtrade.co.uk are new.

There is no indication that they sell used or refurbished items.

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