Tellusfirst.com Reviews

Based on looking at the website, Tellusfirst.com appears to be a robust customer feedback software designed to help businesses collect, analyze, and act on real-time customer insights. It aims to empower businesses with instant data to enhance customer experience, satisfaction, loyalty, and ultimately, sustained growth. The platform emphasizes ease of use, accessibility, and actionable reporting, positioning itself as a vital tool for understanding and responding to customer needs across various touchpoints.

Tellusfirst.com positions itself as a solution for businesses to continuously improve their customer journey.

By enabling customers to share real-time feedback through multiple channels like in-store “Smileys,” website forms, and email surveys, the service seeks to provide a comprehensive view of customer sentiment.

This immediate data flow is intended to allow businesses to identify areas for improvement swiftly and address concerns proactively, fostering customer satisfaction and loyalty.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Tellusfirst.com Review & First Look

Upon a first look, Tellusfirst.com presents itself as a streamlined and effective platform for gathering customer feedback. The website clearly articulates its core offering: instant customer feedback that is accessible and actionable. The design is clean and professional, focusing on the benefits for businesses, such as enhanced customer experience CX and improved loyalty.

The platform’s value proposition is built around simplicity and efficiency.

It promises to eliminate the need for additional in-store hardware, making it a cost-effective solution for businesses of all sizes.

The emphasis on “contactless and instant” feedback collection aligns with modern business needs, particularly in an era where digital interactions are paramount.

The ability to collect feedback from various touchpoints—physical stores, websites, and emails—highlights its versatility. Foodsafetymum.co.uk Reviews

Key Aspects of Tellusfirst.com’s Offering

• Real-time Insights: The primary benefit highlighted is the ability to receive feedback instantly, allowing for timely interventions.
• Multi-channel Collection: Feedback can be gathered from diverse customer interaction points, providing a holistic view.
• No Hardware Required: This significantly reduces implementation costs and complexity for businesses.
• Focus on Actionable Data: The platform aims to provide insights that can be directly used to improve services and products.

Initial Impressions of the User Experience

The website itself is user-friendly, with clear navigation and concise explanations of its features.

It uses compelling language to describe the problems it solves for businesses, such as “stay ahead of competitors” and “capture customer loyalty.” The inclusion of a client testimonial from a reputable retail group adds credibility to their claims.

The call to action for arranging a demo is prominent, indicating a desire to engage potential clients directly.

Tellusfirst.com Features

Tellusfirst.com offers a robust set of features designed to simplify and enhance the customer feedback process.

These features collectively aim to provide businesses with comprehensive insights into their customer base, facilitating continuous improvement and fostering loyalty. Squaremileservices.co.uk Reviews

Multi-Channel Feedback Collection

Tellusfirst.com excels in its ability to gather feedback from virtually any customer touchpoint, ensuring a holistic understanding of the customer journey.

• Store Smileys: This feature allows businesses to measure customer experience in physical locations using simple, intuitive interfaces. Customers can quickly provide feedback with a tap, often through touchscreens or QR codes, making it contactless and instant. This is crucial for retail, hospitality, and service industries.
• Web Smileys: For online businesses, this feature enables the collection of feedback from website visitors. This can be integrated seamlessly into web pages, pop-ups, or dedicated feedback forms, capturing user sentiment during their digital journey.
• Email Smileys: Tellusfirst.com allows businesses to embed feedback mechanisms directly into outgoing emails. This provides a convenient way to gather post-interaction feedback, such as after a purchase, customer service interaction, or appointment.

Real-time Reporting and Analytics

The platform’s strength lies in its immediate data processing and reporting capabilities, providing businesses with actionable insights without delay.

• Real-Time Reporting Dashboards: Businesses gain 24/7 access to live data and customer engagement feeds. These dashboards are accessible from any mobile device, allowing managers to monitor performance on the go. Key metrics and trends are presented clearly.
• Customer Experience Scores CX: The platform helps businesses derive clear insights from unstructured data, such as customer comments. This qualitative feedback is vital for understanding the “why” behind customer satisfaction levels and can lead to tangible improvements in CX efforts.
• Net Promoter Scores NPS Trending: Tellusfirst.com provides the tools to measure NPS, an internationally recognized metric for customer loyalty. It helps identify “detractors” unhappy customers and provides the opportunity to convert them into “promoters” loyal advocates. Tracking NPS over time allows businesses to gauge the effectiveness of their improvement initiatives.

Customer Engagement and Issue Resolution

Beyond data collection, Tellusfirst.com empowers businesses to engage directly with customers and resolve issues promptly.

• Direct Channel to Your Customers: One of the most critical features is the ability to contact unhappy customers within minutes of them leaving feedback. This proactive approach to addressing issues swiftly demonstrates a commitment to customer satisfaction and can prevent negative experiences from escalating.
• Opportunity to Address Any Issues: By providing a direct channel for communication and immediate alerts for negative feedback, businesses can swiftly intervene to resolve problems, often turning a potentially negative experience into a positive one.
• Recognition of Staff Members: The platform can also facilitate positive feedback, allowing customers to recognize specific staff members who provided excellent service. This feature can boost employee morale and highlight areas of strength within the team.

Operational Efficiency and Cost-Effectiveness

Tellusfirst.com also emphasizes its benefits in terms of operational efficiency and cost savings.

• Cost-Effective: By eliminating the need for expensive in-store hardware and providing an online, accessible solution, Tellusfirst.com offers a budget-friendly option for businesses seeking customer feedback.
• Time-Savings: The automated collection and real-time reporting save businesses significant time that would otherwise be spent on manual data collection and analysis.
• Continuous Improvement Loop: The integrated system—from feedback collection to reporting and action—creates a continuous loop that supports ongoing business improvement and customer loyalty.

Tellusfirst.com Pros & Cons

When evaluating Tellusfirst.com, it’s important to consider both its strengths and limitations. 1path.com Reviews

While the platform offers significant advantages for businesses looking to enhance their customer understanding, some aspects might require consideration based on specific business needs.

Tellusfirst.com Pros

Tellusfirst.com offers several compelling advantages, particularly for businesses focused on real-time customer insights and operational efficiency.

• Real-time Feedback Collection: This is perhaps its most significant advantage. The ability to capture feedback instantly across various touchpoints in-store, web, email means businesses get immediate insights. This allows for rapid response to issues, preventing negative experiences from escalating and fostering customer loyalty. For instance, if a customer in a physical store has a negative experience, feedback can be captured within minutes, enabling a manager to address it almost immediately.
• Cost-Effective Solution: By being an online-only solution that requires “no added in-store hardware costs,” Tellusfirst.com significantly reduces the financial barrier for businesses to implement a comprehensive feedback system. This makes it particularly attractive for small to medium-sized enterprises SMEs that might not have the budget for complex, hardware-intensive systems.
• User-Friendly Interface: The website suggests a highly intuitive and easy-to-use platform for both customers providing feedback e.g., “Store Smileys” and businesses managing it. This ease of use encourages higher participation rates from customers and simplifies data analysis for staff.
• Comprehensive Data Reporting: The “Real-Time Reporting Dashboards” and capabilities to track “NPS and Customer Satisfaction Trending” provide businesses with a holistic view of their performance. Access to “unstructured data like customer comments” allows for deeper qualitative analysis, which is often more insightful than just quantitative scores. Data suggests that companies leveraging real-time feedback systems see an average 15-20% improvement in customer retention over those relying on infrequent surveys.
• Proactive Issue Resolution: The feature allowing businesses to “contact unhappy customers within minutes” is a must. It transforms potential detractors into promoters by demonstrating active listening and a commitment to problem-solving. This proactive customer service is a key driver of long-term loyalty.
• Scalability and Accessibility: Being a cloud-based solution, it offers “24/7 Access – Anywhere, Anytime,” which means businesses can monitor and manage their feedback system regardless of location. This is highly beneficial for multi-location businesses or those with remote management teams.
• Staff Recognition Feature: Allowing customers to recognize specific staff members for excellent service is a clever inclusion. It not only boosts employee morale but also provides valuable insights into top-performing team members and best practices within the organization.

Tellusfirst.com Cons

While Tellusfirst.com presents a strong case, there are some potential considerations or areas where businesses might need to seek additional functionality or clarify details.

• Depth of Advanced Analytics: While it offers real-time dashboards and NPS tracking, the website doesn’t elaborate extensively on highly advanced analytical capabilities, such as predictive analytics, sentiment analysis beyond basic categorization, or deep integration with other CRM/ERP systems. For very large enterprises with complex data science needs, this might be a point of further inquiry.
• Customization Limitations: The extent of customization for feedback forms, branding, and integration with specific business workflows isn’t explicitly detailed. While “TellusFirst account” sounds personalized, the degree to which templates can be modified or if custom question types are supported beyond the “Smileys” is not fully clear from the homepage.
• Offline Data Collection: While it emphasizes “no added in-store hardware costs” and online accessibility, the ability to collect feedback in truly offline environments e.g., during events without Wi-Fi isn’t highlighted. For businesses operating in areas with inconsistent internet access, this could be a consideration.
• Pricing Transparency: The website does not provide direct pricing information, instead opting for an “Arrange Your Demo” call to action. While common for B2B software, this lack of upfront pricing can make initial budget estimation challenging for potential clients. Businesses prefer transparency, with studies showing that 70% of B2B buyers prefer to see pricing on a vendor’s website.
• Integration Ecosystem: While it syncs data to a personalized account, the extent of its integration capabilities with other popular business tools e.g., Salesforce, Zendesk, Mailchimp is not explicitly detailed. Seamless integration is often crucial for businesses to leverage feedback data across their entire tech stack.

Tellusfirst.com Alternatives

When considering a customer feedback platform, it’s wise to explore alternatives to Tellusfirst.com to ensure the best fit for specific business needs, budget, and desired features.

The market for customer feedback software is diverse, with solutions catering to various sizes and complexities of businesses. Copyblogger.com Reviews

SurveyMonkey

• Overview: One of the most widely recognized online survey tools, SurveyMonkey offers extensive features for creating, distributing, and analyzing surveys. It’s highly versatile and can be used for customer feedback, employee engagement, market research, and more.
• Pros:
  • Extensive Question Types: Offers a vast array of question formats, including multiple choice, open-ended, rating scales, and more advanced logic options.
  • Robust Analytics: Provides powerful tools for data analysis, including filtering, cross-tabulation, and trend analysis.
  • Integrations: Integrates with numerous business applications like Salesforce, Tableau, and Mailchimp.
  • Templates: A rich library of pre-built survey templates for various use cases.
• Cons:
  • Pricing: While a free tier exists, advanced features and higher response limits require a paid subscription, which can become costly for extensive use.
  • Can Be Overkill for Simple Needs: For businesses only needing quick “smiley” feedback, SurveyMonkey’s extensive features might be more complex than necessary.
• Ideal For: Businesses needing highly customizable surveys, in-depth data analysis, and integration with a broad range of existing software. It’s suitable for both small businesses and large enterprises.

Qualtrics

• Overview: A leading experience management XM platform that goes beyond basic feedback to help organizations manage customer, employee, product, and brand experiences. Qualtrics offers sophisticated analytics and predictive intelligence.
  • Enterprise-Grade Capabilities: Designed for large organizations with complex needs, offering advanced analytics, AI-driven insights, and sophisticated reporting.
  • Holistic XM Platform: Provides a comprehensive suite for managing all types of experience data, not just customer feedback.
  • Predictive Intelligence: Leverages AI to predict customer behavior and identify key drivers of satisfaction.
  • High Cost: Qualtrics is a premium solution, making it significantly more expensive than Tellusfirst.com or SurveyMonkey, often out of reach for smaller businesses.
  • Steep Learning Curve: Its extensive features mean it can be more complex to set up and manage, requiring dedicated resources or training.
• Ideal For: Large enterprises and corporations that require an all-encompassing experience management platform with deep analytics and advanced integration capabilities.

AskNicely

• Overview: Specializes in real-time customer feedback using Net Promoter Score NPS. AskNicely focuses on daily feedback collection and provides automated follow-up actions.
  • NPS-Centric: Built specifically around NPS, making it highly effective for businesses prioritizing this metric.
  • Real-time Feedback & Alerts: Similar to Tellusfirst.com, it provides immediate alerts for negative feedback, enabling quick follow-up.
  • Automation: Automates follow-up actions and can integrate with CRMs to update customer records.
  • Employee Engagement: Often includes features to share feedback directly with frontline staff, empowering them.
  • Less Versatile: While excellent for NPS, it might be less flexible for other types of surveys or in-depth qualitative feedback compared to a tool like SurveyMonkey.
  • Pricing Can Scale Up: While it offers good value, costs can increase with higher volumes of feedback.
• Ideal For: Businesses primarily focused on tracking and improving their Net Promoter Score, especially those with a high volume of customer interactions and a need for real-time alerts.

Zoho Survey

• Overview: Part of the broader Zoho suite of business applications, Zoho Survey offers a comprehensive online survey tool with competitive pricing.
  • Affordable: Often more budget-friendly than some competitors, especially for small and medium-sized businesses.
  • Integration with Zoho Ecosystem: Seamlessly integrates with other Zoho products like Zoho CRM, Zoho Desk, and Zoho Analytics.
  • Good Feature Set: Offers a wide range of question types, logic, reporting, and customization options.
  • Interface Can Be Less Polished: While functional, the user interface might not be as modern or intuitive as some premium tools.
  • Support: Support quality can vary depending on the plan.
• Ideal For: Small to medium-sized businesses already using other Zoho products or those looking for a cost-effective, feature-rich survey solution.

Localized Feedback Solutions

• Overview: Depending on the business type, simple, localized alternatives like direct feedback forms on a website, dedicated email inboxes for suggestions, or even physical suggestion boxes can serve as basic feedback mechanisms.
  • Zero Cost: Often free to implement.
  • Direct and Simple: Customers can easily provide feedback without navigating complex systems.
  • No Real-time Analytics: Data collection and analysis are manual and time-consuming.
  • Limited Scope: Cannot capture comprehensive data or provide trending insights.
  • Difficult to Act On: Lacks the automation and direct communication features of specialized software.
• Ideal For: Very small businesses or startups with extremely limited budgets, or as a supplementary channel to more advanced systems. However, for serious business improvement, dedicated software is always recommended.

Tellusfirst.com Pricing

The Tellusfirst.com website does not publicly display its pricing plans or tiers.

Instead, it encourages prospective clients to “Arrange Your Demo” to learn more about the solution and presumably receive a customized quote.

This approach is common in the B2B SaaS Software as a Service industry, particularly for solutions that might have variable pricing based on usage volume, specific features, or the size and complexity of the client’s organization.

Why B2B Companies Often Don’t Display Pricing

• Customization: Many B2B solutions, especially those designed for enterprise use or with complex feature sets, are highly customizable. Pricing might depend on the number of locations, volume of feedback collected, number of users, specific integrations required, or bespoke features. A single price list wouldn’t accurately reflect these variations.
• Value-Based Selling: Instead of competing on price, companies like Tellusfirst.com often prefer to sell based on the value their solution provides. A demo allows them to showcase the benefits directly and tailor the pitch to the client’s unique pain points, justifying the cost based on potential ROI Return on Investment in improved customer loyalty, reduced churn, and increased sales.
• Competitive Reasons: Not displaying pricing publicly can prevent competitors from easily undercutting or mimicking pricing strategies.
• Sales Qualification: Requiring a demo allows the sales team to qualify leads, understand their specific needs, and ensure the solution is a good fit before investing time in a detailed proposal.

What to Expect When Inquiring About Pricing

When engaging with Tellusfirst.com or similar B2B services that don’t display pricing, you can typically expect the following steps:

1. Demo Request: You’ll submit a form or contact them to request a demo.
2. Initial Consultation/Discovery Call: A sales representative will likely conduct a brief call to understand your business size, industry, specific challenges, and what you hope to achieve with a feedback solution. This helps them tailor the demo and subsequent proposal.
3. Personalized Demo: Based on your needs, they will provide a live demonstration of the platform, highlighting features most relevant to your business.
4. Custom Quote/Proposal: After the demo and further discussions to clarify requirements, they will provide a customized pricing proposal. This proposal might be based on:
   • Number of Locations/Stores: If you have multiple physical branches.
   • Volume of Feedback: The anticipated number of customer interactions or feedback submissions.
   • Number of Users: How many employees will need access to the dashboard and reporting.
   • Feature Tiers: Different levels of features e.g., basic feedback vs. advanced analytics, integrations.
   • Contract Length: Discounts might be offered for longer-term commitments e.g., annual vs. monthly.

Estimating Potential Costs

While direct pricing is unavailable, based on similar B2B customer feedback software in the market, businesses can typically expect pricing models that range from: Imaitalia.it Reviews

• Entry-Level/Small Business Plans: Potentially starting from $50-$200 per month, offering basic feedback collection and reporting for a limited number of locations or feedback volume.
• Mid-Market Plans: Ranging from $200-$1000+ per month, including more advanced features, higher volumes, and potentially integrations.
• Enterprise Solutions: Custom pricing for large organizations with complex needs, which could run into thousands of dollars per month depending on the scale and required customization.

It’s important for businesses to have a clear understanding of their needs and budget before requesting a demo to ensure that Tellusfirst.com’s offerings align with their financial capabilities and strategic goals.

How to Cancel Tellusfirst.com Subscription

As Tellusfirst.com primarily operates as a B2B SaaS platform and does not offer self-service subscription management directly through its public website such as an obvious “My Account” portal for individual subscribers, the cancellation process will almost certainly involve direct communication with their sales or customer support team.

Here’s a general guide on how to approach canceling a Tellusfirst.com subscription, based on typical B2B software practices:

1. Review Your Contract and Terms of Service

Before initiating any cancellation, it is crucial to review the original service agreement or contract you signed with Tellusfirst.com. This document will outline:

• Cancellation Policy: The specific terms regarding termination, including any required notice periods e.g., 30, 60, or 90 days prior to renewal.
• Renewal Terms: How and when your subscription automatically renews.
• Early Termination Fees: If applicable, any penalties for canceling before the agreed-upon contract end date.
• Data Retrieval: Policies regarding access to your historical data after cancellation.

Understanding these terms beforehand will prevent surprises and ensure a smooth process. Medflex.co.uk Reviews

2. Identify the Appropriate Contact Method

Based on the typical operations of B2B software providers, the most likely methods for requesting a cancellation are:

• Email: This is often the preferred method as it provides a written record of your request. Look for a dedicated customer support or account management email address provided during your onboarding or in your contract.
• Phone: Call their main customer service or account management line. Be prepared to provide your account details.
• Dedicated Account Manager: If you were assigned a specific account manager, reach out to them directly.

The Tellusfirst.com website itself has a “Chat to Us” and “Arrange a Demo” option, suggesting direct communication is their primary mode of interaction.

These channels could be used to inquire about the cancellation process, though an email or phone call to a dedicated support line is usually more appropriate for formal requests.

3. Draft Your Cancellation Request

When contacting Tellusfirst.com to cancel, provide clear and concise information:

• State Your Intent Clearly: Explicitly state that you wish to cancel your subscription.
• Provide Account Details: Include your company name, account number if applicable, primary contact name, and registered email address. This helps them quickly locate your account.
• Reference Contract Terms: Mention that you are adhering to the cancellation terms outlined in your contract e.g., “in accordance with the 30-day notice period as per our agreement dated “.
• Specify Effective Date: If you have a desired effective cancellation date, include it, keeping in mind any notice periods.
• Request Confirmation: Always ask for a written confirmation of your cancellation request and the effective termination date.
• Reason Optional but Recommended: While not always required, providing a brief, professional reason for cancellation e.g., “we’re restructuring our feedback strategy,” or “budgetary constraints” can be helpful. This also allows them to offer alternatives if they have a solution for your reason.

Example Email: Getmpx.com Reviews

Subject: Subscription Cancellation Request – – Account #

Dear Tellusfirst.com Support Team,

Please accept this email as a formal request to cancel our subscription for .

Our company name is , and our account number is . The primary contact on the account is , with the registered email address .

In accordance with the terms outlined in our service agreement dated , we are providing notice. Nodern.nl Reviews

We would like the cancellation to be effective on , or at the earliest possible date allowed by our contract terms.

Please confirm the cancellation of our subscription and the effective termination date in writing.

We would also appreciate information regarding data retrieval or archival procedures.

Thank you for your assistance.

Sincerely, Hwinfotech.com Reviews

4. Follow Up and Confirm

• Keep Records: Save copies of all correspondence related to your cancellation request, including emails, timestamps of phone calls, and names of representatives you spoke with.
• Verify Cancellation: After the expected cancellation date, verify that no further charges are made to your payment method and that your access to the platform has been terminated.

By following these steps, businesses can ensure a clear and documented cancellation process for their Tellusfirst.com subscription.

How to Cancel Tellusfirst.com Free Trial

Cancelling a free trial for a B2B SaaS platform like Tellusfirst.com is generally more straightforward than canceling a paid subscription, as there are usually no contractual obligations or lengthy notice periods involved.

However, it’s still crucial to follow the correct steps to avoid unwanted charges if the trial automatically converts to a paid subscription.

Since Tellusfirst.com encourages users to “Arrange Your Demo” and doesn’t showcase a direct sign-up for a free trial on their homepage, the process for trial cancellation will depend on how you initiated the trial in the first place. Carpay.se Reviews

Here’s a general approach based on common B2B free trial practices:

1. Review Your Trial Sign-Up Details

When you initially signed up for the free trial, you would have received information about its terms. Look for:

• Confirmation Email: Check your inbox for the initial email confirming your trial. This email often contains details about the trial duration, what happens after the trial ends e.g., auto-conversion to paid, and instructions for cancellation.
• Trial Portal/Dashboard: Some B2B software provides a dedicated section within your trial account’s dashboard where you can manage your subscription or explicitly cancel the trial.
• Terms of Service: Review any terms of service or trial agreements that were presented during sign-up.

2. Identify the Cancellation Method

Based on how the trial was offered, the cancellation method will likely be one of the following:

• Within the Platform Dashboard: If Tellusfirst.com provided you with a trial account and a dashboard, look for a “Billing,” “Subscription,” “Account Settings,” or “Manage Plan” section. There might be a clear “Cancel Trial” or “Downgrade” button. This is the most user-friendly method for direct trial cancellation.
• Contacting Support/Sales: If there’s no self-service option within the trial dashboard, or if your trial was initiated directly through a sales representative after a demo, for example, you will need to contact Tellusfirst.com’s customer support or your assigned sales/account manager.

3. Contact Tellusfirst.com If No Self-Service Option

If direct cancellation through a dashboard isn’t available, follow these steps:

• Email is Best for Documentation: Send an email to their general support or the sales representative who set up your trial. This provides a written record.
  • Subject Line: Make it clear, e.g., “Free Trial Cancellation Request – “
  • Body:
    • State clearly that you wish to cancel your free trial.
    • Provide your company name, the email address associated with the trial, and any trial account ID or unique identifier you were given.
    • Mention the date your trial is set to expire, if you know it, and state that you wish to cancel before that date to avoid any charges.
    • Politely request a confirmation of the cancellation.
• Phone Call: If time is of the essence e.g., trial is expiring soon or you prefer speaking directly, call their customer support line. Be prepared to provide your trial account details.
• “Chat to Us” Feature: The website’s chat function could also be used to inquire about the trial cancellation process.

Example Email for Free Trial Cancellation: Only-approved.com Reviews

Subject: Free Trial Cancellation Request –

I am writing to request the cancellation of my free trial for the Tellusfirst.com platform.

My company name is , and the email address associated with the trial is . The trial is set to expire on .

Please confirm that our trial has been successfully canceled and that no charges will be incurred.

Thank you for your time and assistance. Euci.org Reviews

4. Verify Cancellation

• Check for Confirmation: Wait for a confirmation email from Tellusfirst.com stating that your trial has been canceled.
• Monitor Your Bank Statements: If you provided payment information for the trial even if it was a “no-charge” trial, keep an eye on your bank or credit card statements for a few days after the trial’s expiry date to ensure no unauthorized charges appear.

By taking these proactive steps, you can effectively cancel your Tellusfirst.com free trial and avoid any unintended billing.

Tellusfirst.com vs. Competitors A General Comparison

Comparing Tellusfirst.com to its competitors involves looking at specific strengths, target markets, and feature sets. Since Tellusfirst.com primarily emphasizes real-time, multi-channel customer feedback with a focus on simplicity and cost-effectiveness, its competitive edge and potential shortcomings can be assessed against broader market offerings.

Tellusfirst.com’s Core Strengths in Comparison:

• Real-time & Instant Feedback: This is where Tellusfirst.com truly shines. Its “Smileys” and direct notification systems aim for immediate insights and rapid response, which is a significant advantage over competitors that might rely more on periodic surveys or delayed data processing. Many traditional survey tools can provide real-time dashboards, but Tellusfirst.com’s system for immediate customer contact on negative feedback is a strong differentiator.
• Cost-Effective No Hardware: The promise of “no added in-store hardware costs” makes it particularly attractive to businesses, especially SMEs, looking for a feedback solution without significant upfront capital expenditure. This sets it apart from older systems that might require kiosks or dedicated terminals.
• Multi-Channel Simplicity: It covers physical stores, web, and email effectively, providing a unified view. The emphasis on simple interaction like “Smileys” ensures high customer participation rates.
• Proactive Issue Resolution: The ability to contact unhappy customers “within minutes” directly from the feedback system is a powerful feature for customer retention and service recovery.

How Tellusfirst.com Stacks Up Against Broad Categories of Competitors:

1. General Survey Tools e.g., SurveyMonkey, Zoho Survey, Google Forms

• Tellusfirst.com’s Advantage:
  • Focus on CX: Tellusfirst.com is purpose-built for customer experience feedback, whereas general survey tools are broader.
  • Real-time Alerts & Action: It excels at immediate alerts and direct communication for problem resolution, which general survey tools often lack or require manual setup.
  • Simpler Customer Interaction: “Smileys” are often quicker and less intrusive for customers than filling out a multi-question survey.
• Competitors’ Advantage:
  • Survey Customization & Depth: General survey tools offer far more flexibility in survey design, question types, branching logic, and skip patterns.
  • Advanced Analytics: While Tellusfirst.com has dashboards, tools like SurveyMonkey offer more in-depth statistical analysis and data visualization options.
  • Versatility: General survey tools can be used for internal employee surveys, market research, event feedback, etc., beyond just customer experience.
• Best Fit: Tellusfirst.com is better for quick, continuous CX monitoring and rapid response. General survey tools are better for detailed research, ad-hoc surveys, and diverse feedback needs.

2. Dedicated NPS Platforms e.g., AskNicely, Delighted

*   Broader CX Scope: While Tellusfirst.com measures NPS, it also integrates other CX metrics and broader feedback types beyond just the NPS question, offering a slightly wider view of satisfaction.
*   Physical Store Feedback: Its "Store Smileys" are a strong differentiator for brick-and-mortar businesses, which some NPS-focused platforms might not emphasize as much.
*   NPS Specialization: Dedicated NPS platforms are often highly optimized for collecting, analyzing, and acting on NPS data, with sophisticated workflows built around it.
*   Automation: Some NPS tools have very advanced automation for follow-ups and integrations with CRM systems.

• Best Fit: Tellusfirst.com offers a good balance of overall CX and NPS. Dedicated NPS platforms are for businesses whose primary focus and strategic metric is NPS.

3. Enterprise Experience Management XM Platforms e.g., Qualtrics, Medallia

*   Simplicity & Cost-Effectiveness: Tellusfirst.com is significantly simpler to implement and more affordable, making it accessible to a much broader range of businesses.
*   Ease of Use: Less complex setup and training required.
*   Comprehensive XM Suite: These platforms manage customer, employee, product, and brand experiences under one roof, offering unparalleled depth and integration.
*   AI & Predictive Analytics: Utilize advanced AI, machine learning, and predictive models for deeper insights, future trend forecasting, and sophisticated sentiment analysis.
*   Scalability & Integrations: Designed for massive enterprises, with robust security, compliance, and custom integration capabilities with virtually any enterprise system.

• Best Fit: Tellusfirst.com is ideal for businesses seeking focused, actionable CX feedback without the immense complexity and cost of enterprise-level XM suites. Enterprise platforms are for global corporations needing a unified, data-science-driven approach to all aspects of experience management.

4. CRM with Built-in Feedback e.g., Salesforce Service Cloud, HubSpot Service Hub

*   Dedicated Focus: Tellusfirst.com is purpose-built solely for feedback, often providing a more streamlined and focused experience than a feedback module within a larger CRM.
*   Real-time Physical Feedback: CRMs are typically strong in digital feedback but might lack the physical "smiley" capabilities of Tellusfirst.com.
*   Unified Customer View: Feedback data is directly integrated with customer profiles, service history, and sales data within the CRM, providing a complete 360-degree view.
*   Workflow Automation: Feedback can trigger automated workflows within the CRM for sales, marketing, or service teams.

• Best Fit: Tellusfirst.com is a specialized tool for dedicated feedback collection. CRMs with feedback capabilities are better for businesses that want feedback intrinsically linked to their broader customer relationship management strategy, often sacrificing some depth in dedicated feedback features for integration.

In conclusion, Tellusfirst.com carves out a niche by offering a user-friendly, real-time, multi-channel customer feedback solution that is cost-effective and focuses on immediate issue resolution. It is particularly well-suited for businesses that prioritize speed, ease of use, and actionable insights to improve day-to-day customer experiences across both digital and physical touchpoints.

2. Main Content Body

Tellusfirst.com is a customer feedback software designed to provide businesses with instant insights to improve customer experience, satisfaction, and loyalty. Shamining.network Reviews

Based on the information available on its homepage, the platform aims to be an accessible, real-time solution for gathering and acting upon customer sentiment across various touchpoints.

Tellusfirst.com Review & First Look

A first glance at Tellusfirst.com reveals a clear focus on the simplicity and immediacy of customer feedback. The website’s design is straightforward, emphasizing the core value proposition: empowering businesses with instant insights for lasting success. It highlights the ability to collect feedback from physical stores, websites, and emails, positioning itself as a versatile tool for capturing the full customer journey.

The platform’s promise of “no added in-store hardware costs” is a significant draw, suggesting a cloud-based solution accessible through any device.

This approach democratizes customer feedback collection, making it viable for businesses of all sizes, from small local shops to larger retail groups like Henderson NI Retail Group, which is cited as a client.

The stated benefits—enhanced customer experience, satisfaction, loyalty, and happiness—are universally appealing goals for any business. Ravenperformanceremapping.co.uk Reviews

The website effectively communicates how Tellusfirst.com aims to achieve these by putting “the power of feedback into your customers’ hands,” enabling them to share real-time experiences.

Tellusfirst.com Features

Tellusfirst.com offers a comprehensive suite of features designed to facilitate the collection, analysis, and actioning of customer feedback. These features are built around the principle of providing real-time, actionable insights to businesses.

Multi-Channel Feedback Collection

• Store Smileys: This innovative feature allows businesses to gather instant customer experience CX feedback directly within their physical premises. It typically involves simple, user-friendly interfaces like tablets or dedicated stations where customers can provide immediate sentiment through “smileys” or quick ratings. This method is praised for being contactless and instant, overcoming the friction often associated with traditional feedback forms.
• Web Smileys: For online interactions, Tellusfirst.com enables businesses to collect feedback from website visitors. This can be seamlessly integrated into various parts of a website, allowing companies to understand user satisfaction during their digital journey. This is crucial for e-commerce, online service providers, and content websites.
• Email Smileys: The platform extends its reach to email communications, allowing businesses to embed feedback mechanisms directly into outgoing emails. This is particularly useful for post-transaction feedback, customer service follow-ups, or regular customer satisfaction surveys sent after specific interactions.

Real-time Reporting and Analytics

• Real-Time Reporting Dashboards: Tellusfirst.com provides 24/7 access to live data and customer engagement feeds, accessible from any mobile device. These dashboards are designed to offer immediate visibility into customer sentiment, allowing managers and business owners to monitor performance as it happens. This immediacy is key to identifying and addressing issues swiftly.
• Customer Experience Scores CX: The platform helps businesses gain clear insights by analyzing both structured ratings and unstructured data customer comments. This allows for a deeper understanding of the “why” behind customer satisfaction, enabling tangible improvements in CX efforts.
• Net Promoter Scores NPS Trending: Tellusfirst.com provides tools to measure and track the internationally recognized Net Promoter Score. This helps businesses identify detractors unhappy customers, passives, and promoters loyal advocates, offering a clear metric for customer loyalty and growth potential. The ability to track trends over time helps in assessing the impact of implemented changes.

Proactive Customer Engagement & Issue Resolution

• Direct Channel to Your Customers: A standout feature is the platform’s ability to alert businesses to unhappy customers within minutes of them leaving feedback. This enables swift intervention, allowing businesses to address concerns proactively, resolve issues, and potentially turn a negative experience into a positive one.
• Opportunity to Address Any Issues: By facilitating rapid communication, Tellusfirst.com empowers businesses to take corrective action, demonstrating responsiveness and a commitment to customer satisfaction. This can significantly impact customer retention rates. studies show that resolving a customer complaint quickly can increase loyalty by up to 70%.
• Recognition of Staff Members: The system also allows customers to provide positive feedback and specifically recognize staff members who delivered exceptional service. This not only boosts employee morale but also helps businesses identify and reward top performers, fostering a culture of excellent customer service.

Tellusfirst.com Pros & Cons

Understanding the strengths and weaknesses of Tellusfirst.com is essential for businesses evaluating its suitability.

Tellusfirst.com Pros

• Instant Feedback & Rapid Response: The core strength lies in its real-time feedback collection and immediate notification system. This allows businesses to address issues swiftly, preventing negative experiences from escalating and potentially saving customer relationships. For instance, receiving feedback from a physical store almost instantly means a manager can intervene before the customer even leaves the premises.
• Cost-Effective with No Hardware: By offering an online-only solution that requires no additional in-store hardware, Tellusfirst.com significantly reduces the initial investment and ongoing maintenance costs. This makes it an attractive option for budget-conscious businesses, especially SMEs, seeking robust feedback capabilities without a large capital outlay.
• Multi-Channel Versatility: The ability to collect feedback from physical stores, websites, and emails provides a comprehensive view of the customer journey across various touchpoints. This ensures businesses don’t miss out on crucial insights from any interaction point.
• User-Friendly for Customers & Businesses: The emphasis on simple “smiley” feedback ensures high customer participation rates. For businesses, the intuitive dashboards and real-time reporting simplify data analysis, making it easy to digest complex information and identify actionable insights.
• Focus on Actionable Insights NPS, CX: The platform is designed to provide not just data, but insights that drive action. By tracking NPS and CX scores, and offering direct access to customer comments, it enables businesses to understand specific areas for improvement and measure the impact of their changes. Companies that actively manage their NPS tend to see a 30-45% higher growth rate than their competitors.
• Improved Customer Loyalty & Retention: By enabling proactive issue resolution and demonstrating that customer feedback is valued and acted upon, Tellusfirst.com can significantly contribute to building stronger customer relationships, fostering loyalty, and reducing churn. Data suggests that 80% of customers consider a company’s customer service to be as important as its products or services.

Tellusfirst.com Cons

• Lack of Public Pricing Transparency: The website does not disclose pricing details, requiring potential customers to “Arrange Your Demo” for a quote. While common in B2B SaaS, this lack of upfront information can make it difficult for businesses to quickly assess affordability and budget without engaging with a sales team.
• Potential for Limited Advanced Analytics: While it offers real-time dashboards and NPS trending, the website doesn’t explicitly detail highly advanced analytics features like predictive modeling, deep sentiment analysis beyond basic categorization, or complex data segmentation. For very large enterprises with sophisticated data science teams, this might be a limitation.
• Integration Ecosystem Not Fully Detailed: The extent of out-of-the-box integrations with popular CRM systems e.g., Salesforce, HubSpot, marketing automation platforms e.g., Mailchimp, or help desk software e.g., Zendesk is not clearly outlined. Seamless integration is often crucial for businesses to leverage feedback data across their entire tech stack.
• Reliance on Customer Initiative for Feedback: While it makes feedback easy, the system still relies on customers actively choosing to provide it. This means some segments of customers, particularly those who are very dissatisfied or very busy, might still be underrepresented without additional proactive outreach strategies.
• Limited Customization for Questionnaires: While “Smileys” are great for quick feedback, the level of customization for more in-depth questionnaires or branching logic for different customer paths is not detailed. Businesses requiring highly tailored or complex survey designs might need to inquire further.

Tellusfirst.com Alternatives

The market for customer feedback software is competitive, with various solutions offering different strengths.

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Here are some notable alternatives to Tellusfirst.com:

SurveyMonkey

• Overview: A widely recognized online survey tool offering extensive customization for survey creation, distribution, and analysis. It serves a broad range of feedback needs, from customer satisfaction to employee engagement and market research.
• Key Differences from Tellusfirst.com:
  • Versatility: More general-purpose survey tool, offering greater flexibility in question types and survey design than Tellusfirst.com’s “smiley” focused approach.
  • Analytics Depth: Provides more advanced statistical analysis and reporting options.
  • Focus: Less emphasis on “instant” physical location feedback and proactive customer contact compared to Tellusfirst.com.

Qualtrics

• Overview: An enterprise-grade experience management XM platform that covers customer, employee, product, and brand experiences. It’s known for its sophisticated analytics, AI capabilities, and comprehensive suite.
  • Scale & Complexity: Qualtrics is designed for large enterprises with complex, integrated experience management needs, whereas Tellusfirst.com appears more focused on streamlined CX feedback.
  • AI & Predictive Analytics: Offers much deeper AI-driven insights and predictive intelligence.
  • Cost: Significantly more expensive and complex to implement than Tellusfirst.com.

AskNicely

• Overview: A specialized platform focusing on real-time Net Promoter Score NPS collection and automated follow-up. It’s built for daily feedback and quick actions.
  • NPS Specialization: Highly optimized for NPS, sometimes to the exclusion of other detailed feedback types that Tellusfirst.com might support.
  • Automation: Often has strong automation features for triggered emails and CRM updates based on NPS scores.
  • Focus: Similar in real-time focus but AskNicely is almost exclusively NPS-driven, whereas Tellusfirst.com has broader CX elements.

Zoho Survey

• Overview: Part of the Zoho suite, offering an online survey tool that is generally more affordable than many competitors, with good features and integration within the Zoho ecosystem.
  • Cost-Effectiveness: Often more budget-friendly for small to medium businesses.
  • Ecosystem Integration: Strong if a business already uses other Zoho products.
  • Focus: Less specialized in real-time physical feedback and immediate issue resolution compared to Tellusfirst.com’s core offerings.

Custom/In-House Solutions

• Overview: Some businesses opt to build their own basic feedback systems using simple web forms, email automation, or even physical suggestion boxes.
  • Cost: Potentially free or very low cost for basic setup.
  • Functionality: Lacks the real-time analytics, automated alerts, professional reporting, and multi-channel integration that Tellusfirst.com provides. Data collection and analysis are manual and time-consuming.
  • Scalability: Not designed for large-scale or continuous feedback collection.

Tellusfirst.com Pricing

As previously noted, Tellusfirst.com does not publicly disclose its pricing on its website.

Instead, it invites prospective clients to “Arrange Your Demo” to receive a personalized quote.

This is a standard practice for B2B SaaS companies, particularly those offering solutions that can be customized based on a client’s specific needs, size, and anticipated usage volume.

Potential factors that could influence Tellusfirst.com’s pricing include:

• Number of Locations: For businesses with multiple physical stores or branches using the “Store Smileys” feature.
• Volume of Feedback/Transactions: The anticipated number of customer interactions or feedback submissions per month/year.
• Number of Users: How many employees or departments will need access to the Tellusfirst.com dashboard and reporting features.
• Feature Tiers: Different levels of access to features, such as basic feedback collection, advanced analytics, specific integrations, or dedicated account management.
• Contract Length: Annual subscriptions typically receive a discount compared to month-to-month plans.

Businesses interested in Tellusfirst.com should be prepared to engage with their sales team, discuss their specific requirements, and receive a tailored proposal.

This approach allows Tellusfirst.com to articulate its value proposition directly and align the solution with the client’s strategic objectives and budget.

3. Frequently Asked Questions

What is Tellusfirst.com?

Tellusfirst.com is a customer feedback software designed to help businesses collect, analyze, and act on real-time customer insights across various touchpoints, including physical stores, websites, and emails.

How does Tellusfirst.com collect feedback?

Tellusfirst.com collects feedback through various channels: “Store Smileys” for physical locations, “Web Smileys” for website visitors, and “Email Smileys” embedded in outgoing emails.

Is Tellusfirst.com a real-time feedback system?

Yes, Tellusfirst.com emphasizes real-time feedback collection and reporting, providing businesses with instant access to customer insights.

Does Tellusfirst.com require any hardware for in-store feedback?

No, Tellusfirst.com explicitly states that it requires “no added in-store hardware costs,” being an online solution accessible through any device.

What kind of businesses can benefit from Tellusfirst.com?

Tellusfirst.com can benefit a wide range of businesses, including retail, hospitality, service industries, e-commerce, and any organization looking to enhance customer experience and loyalty across multiple interaction points.

Can Tellusfirst.com help improve customer loyalty?

Yes, Tellusfirst.com aims to improve customer loyalty by enabling businesses to consistently measure satisfaction, identify areas for improvement, and proactively address customer concerns.

What is NPS, and does Tellusfirst.com measure it?

NPS stands for Net Promoter Score, an internationally recognized measure of customer loyalty.

Yes, Tellusfirst.com provides tools to measure and track NPS trending.

How quickly can I address issues with Tellusfirst.com?

Tellusfirst.com allows businesses to contact unhappy customers “within minutes” of them leaving feedback, enabling swift and proactive issue resolution.

Are Tellusfirst.com’s dashboards accessible on mobile devices?

Yes, Tellusfirst.com offers 24/7 access to live data and customer engagement feeds directly to any mobile device, allowing users to view results and online dashboards on the go.

Does Tellusfirst.com provide customer comments?

Yes, Tellusfirst.com helps businesses gain clear insights from unstructured data like customer comments, which can help tangibly improve CX efforts.

Is there a free trial for Tellusfirst.com?

The website does not explicitly advertise a direct sign-up for a free trial.

It encourages users to “Arrange Your Demo” to learn more about the solution.

How do I get pricing information for Tellusfirst.com?

Tellusfirst.com does not display public pricing.

You need to “Arrange Your Demo” to discuss your needs and receive a personalized quote.

What are “Store Smileys”?

“Store Smileys” are a feature of Tellusfirst.com that allows businesses to measure customer experience in physical stores or premises, typically through simple, contactless feedback points.

Can Tellusfirst.com collect feedback from my website?

Yes, Tellusfirst.com offers “Web Smileys” to gather feedback from your website visitors.

Can I integrate Tellusfirst.com with my existing systems?

While the website mentions data is “synced to your company’s personalised TellusFirst account,” the specific extent of integrations with common CRM, marketing, or help desk systems is not explicitly detailed. It’s best to inquire during a demo.

Does Tellusfirst.com help with staff recognition?

Yes, one of the benefits mentioned is the “Recognition of Staff Members,” implying customers can provide positive feedback that highlights individual employees.

Is Tellusfirst.com easy to use?

Based on its emphasis on simplicity and “putting the power of feedback into your customers’ hands,” the platform aims to be user-friendly for both customers providing feedback and businesses managing it.

How does Tellusfirst.com compare to SurveyMonkey?

Tellusfirst.com focuses more on real-time, multi-channel CX with immediate issue resolution, while SurveyMonkey is a broader, more customizable survey tool for various research needs.

What kind of reporting does Tellusfirst.com offer?

Tellusfirst.com offers real-time reporting dashboards, customer experience scores CX, and Net Promoter Score NPS trending to provide comprehensive insights.

How do I cancel a Tellusfirst.com subscription?

Cancellation typically involves reviewing your contract for notice periods and contacting Tellusfirst.com’s customer support or account manager directly via email or phone.undefined