Textedly.com Reviews

Based on checking the website, Textedly.com appears to be a legitimate and highly-rated platform specializing in SMS and MMS text message marketing services.

It aims to provide businesses, both small and large, with an easy, efficient, and affordable way to communicate with their contacts through bulk text messages, offering features like mass alerts, sales promotions, appointment reminders, and customer engagement tools.

The platform emphasizes high open rates 98% and customer preference for texting 90%, positioning itself as a powerful tool for instant communication and marketing outreach.

Textedly seemingly positions itself as a robust solution for businesses looking to leverage the power of text messaging.

It highlights ease of use, strong customer support, and flexibility with no contracts, making it appealing for various industries, including retail, education, sales, real estate, and non-profits.

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The service claims to facilitate everything from sending promotional offers and urgent notifications to collecting customer reviews and managing two-way conversations, all designed to enhance engagement and drive results.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Navigating the Textedly.com Landscape: What to Expect

Textedly.com positions itself as a leader in SMS and MMS marketing, offering a suite of tools designed to streamline communication.

Before you dive in, it’s crucial to understand the core functionalities and how they might fit your specific needs.

The platform aims to be a one-stop shop for businesses looking to harness the power of text messaging for marketing, alerts, and customer service.

Core Features and Functionality

Textedly.com emphasizes a comprehensive feature set that covers various aspects of text message marketing.

From sending mass broadcasts to managing individual conversations, the platform seems to have thought of most common use cases. Workflowy.com Reviews

• Bulk SMS and MMS Messaging: This is the bread and butter of Textedly. The platform allows users to send high volumes of text messages, including multimedia MMS, to large contact lists. This is particularly useful for widespread announcements, promotional campaigns, or urgent alerts.
  • Scale and Reach: The website claims the ability to send 10 to 1,000,000 text messages, catering to businesses of all sizes. This scalability is a key selling point for those with rapidly growing contact lists.
  • Multimedia Support: The inclusion of MMS picture texts is a significant advantage, allowing for richer, more engaging content, which can be critical for showcasing new products or visual promotions.
• Two-Way Conversations Inbox: Beyond broadcasting, Textedly provides an “Inbox” solution for real-time, individualized communication. This feature supports customer service interactions, query handling, and personalized follow-ups, transforming mass texting into a more interactive experience.
  • Customer Support: The ability to engage in two-way conversations directly through the platform can significantly improve customer support response times and overall satisfaction.
  • Personalized Engagement: It allows businesses to move beyond generic broadcasts, fostering deeper relationships with individual customers.
• Automated Campaigns Drip Campaigns & Auto Responders: Automation is a key element of modern marketing, and Textedly integrates this through drip campaigns and auto-responders.
  • Drip Campaigns: These allow for scheduling a series of messages over time, useful for onboarding new customers, nurturing leads, or delivering educational content.
  • Auto-Responders: Instant replies to incoming texts can be set up, providing immediate acknowledgment or essential information, which is crucial for managing expectations and improving responsiveness.
• Contact Management and Segmentation: The platform offers tools for easily uploading contacts and segmenting them into different groups based on various criteria.
  • Bulk Uploads: Users can upload thousands of contacts with a single button, simplifying the migration process.
  • Text-to-Join: This feature allows new contacts to easily opt-in to lists by texting a specific keyword, providing a direct and efficient way to grow an audience.
  • Tagging and Grouping: Segmenting contacts enables highly targeted messaging, ensuring that specific groups receive relevant information, which can significantly boost engagement rates.
• Reporting and Analytics: Textedly states it provides advanced analytics reports and dashboards to track campaign performance. Understanding metrics like open rates, click-through rates, and opt-out rates is vital for refining strategies.
  • Performance Measurement: The emphasis on insights allows businesses to measure the effectiveness of their SMS marketing efforts and make data-driven decisions.
  • Campaign Optimization: Detailed reports can help identify what’s working and what’s not, leading to more efficient and impactful campaigns.

Pricing and Value Proposition

When considering any service, the cost-benefit analysis is paramount.

Textedly.com positions itself as an affordable option, emphasizing flexibility and transparent pricing, though specific tier details would require a deeper dive into their dedicated pricing page.

• Tiered Plans: The website mentions plans starting as low as $26 per month, with options for annual plans that offer 20% more text messages. This suggests a tiered pricing structure that likely scales with the volume of messages and features required.
  • Cost-Effectiveness: For businesses looking to implement SMS marketing without a hefty upfront investment, the stated low starting price could be appealing.
  • Annual Savings: The incentive for annual plans encourages longer-term commitments, which can be beneficial for businesses with consistent messaging needs.
• No Contracts and Account Flexibility: A significant advantage highlighted is the absence of contracts and the ability to pause accounts. This offers immense flexibility, particularly for seasonal businesses or those with fluctuating communication needs.
  • Risk Mitigation: The “no contracts” policy reduces commitment risk for new users or businesses unsure about the long-term viability of SMS marketing for their specific niche.
  • Seasonal Adaptability: The pause feature is a must for businesses that experience peak and off-peak seasons, allowing them to avoid paying for services they aren’t actively using.
• Unlimited Contacts: A valuable inclusion mentioned is “unlimited contacts and mobile numbers.” This feature eliminates concerns about hitting contact list caps, which can be a hidden cost with some other platforms.
  • Growth Potential: Businesses can scale their contact lists without worrying about additional per-contact fees, encouraging continuous audience growth.
  • Predictable Costs: This helps in budgeting, as the cost is primarily tied to message volume rather than the size of the subscriber base.

Ease of Use and User Experience

A platform’s user-friendliness can make or break its adoption, regardless of its feature set.

Textedly.com frequently touts its ease of use and intuitive interface.

• Intuitive Web-Based Platform: The service is described as “beautifully easy to use” and “web-based,” implying no software downloads are necessary. This accessibility is a strong point for businesses that prefer cloud-based solutions.
  • Accessibility: Being web-based means it can be accessed from any device with an internet connection, offering convenience and flexibility for managing campaigns on the go.
  • Minimal Learning Curve: The emphasis on ease of use suggests that even those new to SMS marketing might find the platform straightforward to navigate.
• Quick Setup and Deployment: Textedly claims users can “be set up in minutes” and “start texting free” without a credit card. This low barrier to entry encourages immediate exploration and trial.
  • Trial Period: The free trial, without requiring a credit card, is an excellent way for potential users to test the waters and assess if the platform meets their needs before committing financially.
  • Rapid Onboarding: The promise of quick setup implies a streamlined onboarding process, allowing businesses to launch campaigns swiftly.
• User-Friendly Features: Specific mentions like “one-click push technology” for mass alerts and “easy to follow online guide” reinforce the platform’s commitment to simplicity.
  • Streamlined Operations: Features that simplify complex tasks, like sending messages to an entire list with one click, save time and reduce the likelihood of errors.
  • Self-Service Resources: The presence of online guides suggests a robust knowledge base to support users in mastering the platform’s functionalities.

Customer Support and Service Quality

Reliable customer support is often a differentiator for SaaS platforms. Logobly.com Reviews

Textedly.com highlights its customer service as a core strength, emphasizing human interaction and accessibility.

• “World-Class Customer Service”: The website states its “customer service and support you receive from the Textedly team is unmatched,” with representatives available seven days a week.
  • Accessibility: Seven-day-a-week support is a significant advantage, especially for businesses operating outside standard weekday hours or those in different time zones.
  • Dedicated Support: The mention of “a Textedly representative is always available to show you the ropes” implies a personalized approach to customer onboarding and issue resolution.
• “Real Human Beings, Not Robots”: Several testimonials specifically praise Textedly’s human-centric support, which is a major comfort in an era dominated by automated responses.
  • Problem Resolution: Direct interaction with human support staff often leads to more effective and satisfactory resolution of complex issues compared to chatbot-only support.
  • Trust and Reliability: Knowing that a real person is available to assist builds trust and confidence in the service.
• Responsiveness and Helpfulness: The testimonials consistently point to timely and effective assistance, suggesting that Textedly prioritizes customer satisfaction.
  • Positive User Experiences: Testimonials from various industries consistently highlight the helpfulness and responsiveness of the support team, reinforcing the company’s claims.
  • Guidance and Setup: Users appreciate the assistance in setting up accounts and learning features, reducing frustration for newcomers.

Integration Capabilities

Textedly.com boasts integrations with popular applications, expanding its utility.

• Zapier Integration: A prominent mention is the integration with Zapier, which allows Textedly to connect with “over 3,000 other apps.” This is a powerful feature for automating workflows across different platforms.
  • Workflow Automation: Zapier enables users to create automated tasks between Textedly and other applications like CRM systems, e-commerce platforms, or marketing automation tools.
  • Ecosystem Compatibility: This broad integration capability ensures that Textedly can fit seamlessly into an existing tech stack, reducing manual data entry and improving efficiency.
• Direct Integrations Mailchimp, Slack, Salesforce: Specific integrations with Mailchimp, Slack, and Salesforce are highlighted, catering to common business needs in email marketing, team communication, and customer relationship management.
  • Marketing Synergy: Integrating with Mailchimp allows businesses to combine SMS and email marketing efforts for a more comprehensive outreach strategy.
  • Internal Communication: Slack integration can streamline internal alerts or notifications, making Textedly useful for both external and internal communication.
  • CRM Enhancement: Salesforce integration means customer data can be synchronized, allowing for personalized SMS campaigns based on CRM insights and enriching customer profiles with texting activity.
• Open Platform for Custom Integrations: The mention of an “open platform” suggests that businesses might be able to develop custom integrations if their specific needs aren’t met by existing connectors, offering further flexibility.
  • Developer-Friendly: An open platform indicates that the API is likely accessible for developers to build bespoke solutions.
  • Future-Proofing: This flexibility ensures that as business needs evolve, the platform can adapt through custom integrations.

Use Cases Across Industries

Textedly.com showcases a diverse range of industries that can benefit from its services, demonstrating the platform’s versatility.

This broad applicability suggests that SMS marketing isn’t confined to a single sector but can be a powerful tool across various business models.

• Retail Text Marketing: Textedly highlights examples like sending discount codes, sale announcements, and special offers to shoppers.
  • Immediate Engagement: Retailers can drive immediate foot traffic or online sales by sending time-sensitive promotions.
  • Customer Loyalty: SMS can be used to send loyalty program updates, exclusive offers, and personalized recommendations, fostering repeat business.
• School SMS Text Messaging: The platform illustrates use cases such as minimum day reminders, homework alerts, and emergency notifications for parents and students.
  • Critical Communication: Schools can use SMS for urgent messages during emergencies or for routine but important reminders that need immediate attention.
  • Parental Engagement: Keeping parents informed through text messages can improve school-home communication and ensure students are prepared.
• Sales SMS Text Marketing: Examples include promoting product discounts, new arrivals, and special deals to drive conversions.
  • Lead Nurturing: Sales teams can send follow-up messages to warm leads, provide additional information, or schedule demos.
  • Promotional Blasts: Announcing flash sales or limited-time offers via text can generate rapid interest and sales.
• Restaurant Text Marketing: Textedly shows how restaurants can announce new menu items, happy hour specials, or events, like tapping a new beer.
  • Customer Retention: Sending out loyalty rewards, birthday offers, or reminders about upcoming events can encourage repeat visits.
  • Off-Peak Promotions: Restaurants can use SMS to drive business during quieter hours by offering special deals.
• SMS Appointment Reminders: A widely applicable use case, shown with dental appointments, helps reduce no-shows.
  • Efficiency: Automated reminders save administrative time and resources that would otherwise be spent on manual phone calls.
  • Customer Convenience: Customers appreciate timely reminders, which help them manage their schedules and ensure they don’t miss appointments.
• Lead Generation SMS: Textedly points to using SMS for instant quotes or inquiries, driving potential customers to take immediate action.
  • Direct Response: Sending a text with a call to action can lead to higher response rates compared to other channels.
  • Qualification: Initial texts can be used to qualify leads by asking specific questions, streamlining the sales funnel.
• Enterprise Text Messaging: The platform mentions internal communications, such as employee off-site meeting reminders, demonstrating its utility for large organizations.
  • Internal Alerts: Companies can send urgent announcements, policy updates, or event reminders to their entire workforce efficiently.
  • Employee Engagement: SMS can be used for quick polls, feedback requests, or morale-boosting messages.
• Nonprofit SMS Marketing: Textedly highlights using SMS for donation thank-yous, event reminders, and volunteer coordination.
  • Donor Engagement: Nonprofits can keep donors informed about the impact of their contributions and encourage continued support.
  • Event Promotion: Sending reminders for fundraising events, volunteer drives, or awareness campaigns can boost participation.
• Real Estate SMS Marketing: An example shows new house listings with details, allowing real estate agents to instantly notify interested clients.
  • Instant Updates: Real estate is time-sensitive, and SMS allows agents to deliver new listings, price changes, or open house alerts immediately.
  • Client Communication: Agents can use text for quick confirmations, property details, and scheduling viewings.

Compliance and Best Practices

Textedly.com specifically addresses this critical aspect, aiming to instill confidence in users. Plottr.com Reviews

• TCPA and Mobile Carrier Rules Compliance: The website states, “Textedly makes complying with the TCPA and mobile carrier rules a breeze.” This is a significant claim, as non-compliance can lead to substantial fines.
  • Legal Safeguards: The platform’s built-in compliance features are designed to protect businesses from legal repercussions related to unsolicited messages.
  • Industry Standards: Adherence to TCPA Telephone Consumer Protection Act and mobile carrier guidelines like CTIA is non-negotiable for legitimate SMS marketing.
• Opt-in and Opt-out Management: Textedly emphasizes its tools for properly collecting opt-ins and automatically handling opt-outs.
  • Compliance Webforms: These provide a clear and documented way for users to consent to receive messages, which is a core TCPA requirement.
  • Text-to-Join Feature: This is another mechanism for explicit consent, allowing users to actively subscribe to a list.
  • Automatic Opt-Outs: The system automatically processes “STOP” requests, which is crucial for maintaining compliance and respecting user preferences. This avoids the manual burden and potential errors of handling opt-outs.
• 10DLC Texting: The platform mentions 10DLC 10-Digit Long Code texting, which is increasingly becoming the standard for A2P Application-to-Person messaging in the US.
  • Enhanced Deliverability: Using 10DLC often leads to better message deliverability and reduced filtering by carriers compared to older shared short codes.
  • Brand Identity: Businesses can register their brand and use a dedicated 10-digit number, enhancing brand recognition and trust.
• Anti-Spam Policy: The presence of an “Anti-Spam” link and the statement “Textedly is a 100% opt-in service” underscores a commitment to ethical messaging practices.
  • Ethical Marketing: Promoting a 100% opt-in service aligns with best practices for respectful and effective communication, reducing the likelihood of users reporting messages as spam.
  • Reputation Management: By adhering to strict anti-spam guidelines, Textedly helps its users maintain a positive reputation with their subscribers and mobile carriers.

Frequently Asked Questions

What is Textedly.com?

Based on looking at the website, Textedly.com is an online platform that provides SMS and MMS text and picture message marketing services, allowing businesses and organizations to send bulk text messages to their customers or contacts for various purposes like alerts, promotions, and reminders.

Is Textedly good for mass texting?

Yes, Textedly.com is designed for mass texting, claiming to enable users to instantly send 10 to 1,000,000 bulk SMS and MMS mobile text messages, making it suitable for reaching large audiences efficiently.

How does Textedly handle opt-ins and opt-outs?

Textedly.com states it simplifies SMS compliance by offering tools like compliance webforms and a “text-to-join” feature for collecting opt-ins, and it automatically handles opt-outs when recipients text “STOP.”

Can I send picture messages with Textedly?

Yes, Textedly.com supports MMS marketing, which allows you to send picture text messages to your contacts to showcase new products or other visual content.

What industries can benefit from Textedly?

Based on the website, Textedly.com caters to a wide range of industries including retail, education, sales, restaurants, real estate, nonprofits, and enterprise businesses for both internal and external communication. Flarum.com Reviews

Does Textedly offer a free trial?

Yes, Textedly.com offers a free account to get started, stating “No credit card required” for the free trial.

Is Textedly a web-based platform?

Yes, Textedly.com emphasizes that it is a “beautiful web-based platform,” meaning there is no software to download and it can be accessed from any device with internet access.

How quickly are text messages read?

Textedly.com claims that 98% of all text messages sent through their platform are read within 3 minutes of receipt, highlighting the immediacy of SMS communication.

Can Textedly integrate with other applications?

Yes, Textedly.com states it integrates with over 3,000 other apps through Zapier, and also has direct integrations with popular platforms like Mailchimp, Slack, and Salesforce.

What kind of customer support does Textedly offer?

Textedly.com claims to offer “world-class customer service” with support available seven days a week from “real human beings, not robots,” providing assistance with account setup and features. Mockflow.com Reviews

Does Textedly require a contract?

No, Textedly.com explicitly states that it offers “no contracts,” allowing users to pay by the month and even pause accounts, which provides flexibility, especially for seasonal businesses.

Can I use Textedly for appointment reminders?

Yes, Textedly.com features SMS and MMS text message appointment reminders and confirmations as one of its key services, aimed at reducing no-shows for businesses like dental offices.

What is the open rate for text messages sent via Textedly?

Textedly.com states that text messages have a 98% open rate, significantly higher than traditional email marketing.

Does Textedly help with lead generation?

Yes, Textedly.com highlights its use for lead generation SMS, providing examples like instant quotes and calls to action to drive potential customers.

Can I send automated text messages with Textedly?

Yes, Textedly.com allows users to set up automated campaigns, including drip campaigns that send messages over a period of time, and auto-responders that reply instantly to incoming texts. Tonal.com Reviews

Is Textedly compliant with messaging regulations?

Textedly.com states it “makes complying with the TCPA and mobile carrier rules a breeze” by assisting with proper opt-in collection and automatic opt-out management.

Can I segment my contacts in Textedly?

Yes, Textedly.com offers features to easily segment contact lists and create tags, allowing users to separate contacts into specific texting groups for targeted messaging.

Does Textedly offer unlimited contacts?

Yes, Textedly.com states it offers “unlimited contacts and mobile numbers” to all its customers, meaning businesses are not limited by the size of their growing contact list.

What kind of reporting and analytics does Textedly provide?

Textedly.com states it arms users with insights through “advanced analytics reports and dashboards” to measure and improve their mass SMS and MMS text messaging campaigns.

How does Textedly help with business reviews?

Textedly.com offers a feature to send review requests via SMS text messages, providing a direct way for customers to leave business reviews. Fleksy.com Reviews