Theloftmancompany.co.uk Reviews

Based on checking the website, Theloftmancompany.co.uk appears to be a legitimate and well-established UK-based company specializing in loft access and storage solutions.

Their online presence highlights over 25 years of experience, a significant number of completed installations 40k+, and a strong emphasis on customer satisfaction, evidenced by over 700 5-star reviews on Trustpilot.

This initial impression suggests a reliable service provider focused on transforming unused loft space into practical, energy-efficient storage solutions for homeowners.

The company presents itself as the “leading loft specialist in the U.K.,” offering a comprehensive suite of services from basic loft ladders and hatches to full loft boarding, insulation, and Velux roof window installations. App.637group.com Reviews

They also stress their commitment to energy efficiency, using products designed to conserve fuel and power within buildings.

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With accredited installers, a lifetime warranty on their loft boarding systems, and clear operational transparency, The Loftman Company aims to instill confidence in potential customers looking to optimize their home’s often-neglected loft area.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org. Germanrails.com Reviews

Understanding The Loftman Company’s Core Services

The Loftman Company positions itself as a comprehensive provider for all things loft-related. They don’t just offer one-off installations.

They aim to deliver a complete solution that transforms an often-underutilized and sometimes hazardous space into a safe, accessible, and energy-efficient storage area.

Their service portfolio is quite broad, covering everything from basic access solutions to advanced structural and energy-saving upgrades.

Loft Ladders: The Gateway to Your Attic

Loft ladders are often the first step in making a loft truly accessible.

The Loftman Company emphasizes having “tried and tested a wide range of loft ladders,” suggesting a curated selection of high-quality, durable options. This is crucial because not all lofts are the same. Hushpay.app Reviews

Ceiling heights, available space for the hatch opening, and frequency of use all play a role in determining the ideal ladder type.

• Types of Ladders: While the website doesn’t list specific models, typical options include:
  • Telescopic Ladders: Compact and ideal for smaller spaces.
  • Folding Ladders: Often made of wood or aluminum, folding into two or three sections.
  • Sliding Ladders: Common for easy operation and often found in larger loft openings.
  • Concertina Scissor Ladders: Great for limited swing space and can be very robust.
• Safety Features: A good loft ladder should have non-slip treads, a handrail for stability, and a secure locking mechanism. The Loftman Company’s focus on “tried and tested” implies they prioritize safety and ease of use.
• Installation Expertise: Proper installation is paramount for safety and longevity. A poorly installed ladder can be a significant hazard. Their claim of “highly skilled team” suggests they understand the nuances of secure fitting.

Loft Hatches: Optimizing Access and Insulation

The loft hatch is more than just an opening.

It’s a critical component for both access and thermal efficiency.

The Loftman Company offers a “variety of drop-down loft hatches” designed with multiple features.

• Energy Efficiency: Modern loft hatches are engineered with insulation properties to prevent heat loss, a significant factor in overall home energy consumption. Look for U-values a measure of heat transfer to compare efficiency.
• Ease of Use: Features like gas struts or counterbalanced mechanisms can make even heavy, insulated hatches easy to open and close, enhancing user experience.
• Enlarged Openings: Often, existing loft hatches are too small for easy access or for moving larger items into storage. The company’s service includes enlarging existing openings, which can dramatically improve usability.
• Aesthetic Integration: A well-installed hatch should blend seamlessly with the ceiling, avoiding unsightly gaps or misalignment.

Loft Boarding: Creating Usable Storage Space

This is perhaps the most fundamental service for transforming a loft into a functional storage area. Trendhim.cz Reviews

The Loftman Company highlights installing “the strongest raised loft flooring & boarding systems available on the market.” This ‘raised’ aspect is critical for two main reasons.

• Protecting Insulation: Compressing loft insulation which is often deep for optimal thermal performance by laying boards directly on joists significantly reduces its effectiveness, leading to heat loss. Raised boarding systems create a gap between the insulation and the new floor, preserving thermal integrity.
• Structural Integrity: Lofts are not designed to bear heavy loads across the entire floor area. Raised systems often distribute weight more effectively and prevent damage to ceilings below.
• Types of Boarding:
  • Chipboard/Plywood: The most common materials, providing a sturdy surface.
  • Specialized Raised Systems: Companies like LoftZone StoreFloor or similar products use a robust sub-frame to create the necessary void above insulation. The Loftman Company’s emphasis on “strongest raised loft flooring” suggests they likely utilize such proprietary or high-quality systems.
• Load Bearing Considerations: It’s vital that any boarding system is installed by professionals who understand the load-bearing capacity of the existing ceiling joists. Overloading a loft can lead to structural damage.

Loft Insulation: Enhancing Energy Efficiency

While loft boarding creates storage, proper insulation is key to energy savings.

The Loftman Company states they offer “new insulation” as part of their complete solution and are “proud installers of energy-saving products.”

• Types of Insulation:
  • Mineral Wool Fiberglass/Rock Wool: The most common type, laid between and over joists.
  • Blown-in Insulation: Often cellulose or mineral wool, suitable for irregular spaces.
  • Rigid Boards: Used for specific applications or creating warm lofts.
• Recommended Depth: The UK government’s recommended depth for loft insulation is typically 270mm for mineral wool. Many older homes have significantly less, making insulation upgrades a prime target for energy savings.
• Benefits: Beyond reduced heating bills, good insulation helps maintain a more consistent indoor temperature, reduces noise, and contributes to a smaller carbon footprint. The company’s commitment to “conservation of fuel and power in buildings” aligns with these benefits.

Velux Roof Windows: Bringing Light and Ventilation

For those looking to create more than just basic storage, Velux roof windows can transform a dark, dingy attic into a bright, usable space.

The Loftman Company explicitly mentions installing these, and crucially, states their “Roof window fitters are Velux Certified Installers.” Marveli.co.uk Reviews

• Natural Light: Velux windows dramatically increase natural light, making the loft feel less like an attic and more like an integral part of the home.
• Ventilation: They provide essential ventilation, helping to prevent condensation and damp issues that can arise in unventilated loft spaces.
• Types and Features: Velux offers various types, including:
  • Centre-pivot: Easy to open and clean.
  • Top-hung: Offers an unobstructed view when open.
  • Electric/Solar powered: For hard-to-reach windows, often with rain sensors.
• Certified Installation: This certification is a significant positive. Velux products are high-quality, but their performance and longevity depend heavily on correct installation to prevent leaks and ensure optimal thermal performance.

Electrical Services: Lighting and Power in the Loft

It’s easy to overlook, but lighting and power are essential for any functional loft space.

The Loftman Company’s offering of electrical services, notably stating they are a “NICEIC registered company with over 20 years of experience,” is a major advantage.

• Safety and Compliance: NICEIC National Inspection Council for Electrical Installation Contracting registration means their electricians are assessed to the highest standards, ensuring all work complies with the latest wiring regulations BS 7671. This is critical for safety and for any future property sales.
• Lighting: Basic lighting makes the loft usable. Options range from simple bulb holders to integrated LED solutions.
• Power Sockets: Essential for vacuuming, charging tools, or even setting up a small workspace if the loft is more extensively converted.
• Smoke Detectors: Often a requirement if the loft is being used for anything more than basic storage, providing crucial fire safety.

Loft Extras: The Finishing Touches

Beyond the main services, The Loftman Company also offers “a wide range of loft extras” to further enhance functionality and safety.

• Grab Rails: Simple but effective for safety, especially when using a loft ladder.
• Walkways: Creating defined pathways across boarded areas, especially where insulation is deep, improves safety and prevents accidental stepping on unboarded sections.
• Shelving: Maximizing vertical storage space.
• Ventilation Upgrades: Beyond roof windows, this could include soffit vents or tile vents to ensure adequate airflow and prevent condensation.
• Damp Proofing: Addressing any existing damp issues or preventing future ones.

The Loftman Company’s Credibility and Customer Assurance

When choosing a company to work on your home, particularly in structural or energy-related areas, credibility and assurance are paramount.

The Loftman Company makes several strong claims designed to build trust. Monkhouse.com Reviews

25+ Years of Experience

This is a significant figure in any industry, let alone one that requires specialized knowledge and practical skills.

“Over 25 years of experience” implies a deep understanding of loft structures, common issues, and effective solutions.

It suggests they’ve seen a wide variety of properties and challenges, leading to a refined approach.

This longevity also indicates financial stability and a proven business model, reducing the risk of a “fly-by-night” operation.

40k+ Installations Completed

Translating experience into tangible output, 40,000+ installations is a remarkable number. Comparepower.com Reviews

It speaks volumes about their operational capacity, efficiency, and the scale at which they operate.

For potential customers, this figure reassures that they are not dealing with a small, unproven entity but a high-volume, established company that consistently delivers projects.

It also implies they have streamlined processes and a robust workforce.

450k+ Meters of Flooring Installed

This statistic further drills down into the scale of their work, specifically focusing on loft boarding.

450,000 meters is an immense amount of flooring, reinforcing their expertise in creating usable loft storage. Ukdeedpolloffice.org Reviews

It suggests they have optimized their methods for installing raised flooring systems efficiently and effectively across diverse loft sizes and layouts.

700+ 5-Star Reviews Trustpilot

The Loftman Company prominently features its “Rated Excellent on TrustPilot” status and highlights “700+ 5 Star Reviews.” Trustpilot is a well-respected independent review platform, and a consistently high rating there, especially with such a large volume of reviews, is a strong indicator of customer satisfaction.

• Transparency: Trustpilot allows customers to post both positive and negative experiences, giving a balanced view. A high 5-star count suggests that negative experiences are minimal or well-managed.
• Authenticity: Reputable companies often encourage genuine reviews, and a large volume makes it harder to manipulate.
• Feedback Loop: A company that actively monitors and responds to Trustpilot reviews demonstrates a commitment to customer service and continuous improvement.

Lifetime Warranty on Loft Boarding Systems

This is a significant commitment and a powerful differentiator.

A “Lifetime warranty” on their award-winning loft boarding systems demonstrates immense confidence in the quality of their materials and workmanship.

• Peace of Mind: For the customer, this means long-term protection against defects or issues with the boarding itself.
• Quality Assurance: Companies offering such extensive warranties typically use high-grade materials and adhere to stringent installation protocols to minimize future problems.
• NHBC Warranty Preservation: Crucially, they state their system “will not void your NHBC warranty.” For owners of new-build homes, this is a vital assurance, as many general loft modifications can inadvertently invalidate a new home warranty. This suggests their systems are designed and installed to meet strict building standards.

Accredited Installers & Insured

Professional accreditation and comprehensive insurance are non-negotiables when undertaking home improvements. Laura-sandor-counselling-solutions.ca Reviews

The Loftman Company states they are “fully insured and qualified to provide loft services,” and “have been accredited by some big names in our industry.”

• NICEIC Registered Electricians: As mentioned, this is a strong indicator of electrical safety and compliance.
• Velux Certified Installers: Ensures correct installation of roof windows, maintaining product warranties and performance.
• CSCS Cards: Their loft fitters holding CSCS Construction Skills Certification Scheme cards indicates they have achieved a recognized level of occupational competence and health and safety awareness.
• Asbestos Identification, Working at Height, Managing Risk: These specific mentions highlight their commitment to safety protocols and compliance with health and safety regulations, which are crucial in loft environments.
• Full Insurance: Protects both the company and the homeowner in case of accidents, damage, or unforeseen issues during the installation process.

Environmental Commitment and Energy Savings

The Loftman Company doesn’t just focus on storage.

They explicitly link their services to environmental responsibility and energy efficiency.

This resonates with a growing consumer demand for sustainable home improvements.

“Committed to a Greener Planet”

This isn’t just a marketing slogan. it’s backed by their product offerings. Fetchrewards.com Reviews

They state their products “not only increase storage in your home but increase energy efficiency at the same time.”

• Reducing Carbon Footprint: By improving loft insulation and preventing heat loss, their services directly contribute to lower energy consumption and, consequently, a reduced carbon footprint for the household.
• Government Initiatives: This aligns with broader government initiatives and homeowner incentives for energy-saving upgrades, potentially making their services more attractive.

Energy Saving Products: “Conservation of Fuel and Power in Buildings”

This phrase is a direct reference to building regulations concerning thermal efficiency.

Their “intention for every project is ‘the conservation of fuel and power in buildings’.”

• Beyond Basic Insulation: This suggests they consider the entire loft space as a thermal envelope, ensuring that hatches, boarding systems, and roof windows are all installed in a way that minimizes heat transfer.
• Long-Term Savings: While there’s an upfront cost for their services, the long-term energy savings can be substantial, making it a sound financial investment for homeowners. According to the Energy Saving Trust, insulating an uninsulated loft can save an average UK household £330 per year on energy bills based on typical semi-detached house, 2023 figures.

Service Areas and Booking Process

Practical considerations like service area and the booking process are crucial for customer convenience.

The Loftman Company provides clear information on both. Firesealsdirect.co.uk Reviews

Which Areas Does The Loftman Cover?

They specify coverage in:

• West Midlands
• East Midlands
• Oxfordshire
• Gloucestershire
• East Anglia
• Greater Manchester
• Liverpool

They also add, “We are happy to travel further upon arrangement,” indicating flexibility for projects outside their core service zones, likely for larger or specialized installations.

This transparency helps potential customers quickly determine if they are within the service radius.

How Do I Book an Installation?

The process is clearly outlined, indicating a structured and professional approach:

1. Initial Enquiry/Quote Request: Customers start by filling out an online form for a free quote.
2. Home Survey Appointment: Following the enquiry, they conduct a home visit to assess the loft space. This is critical for accurate measurements, identifying potential challenges, and providing a tailored solution.
3. Quote Delivery & Q&A: A detailed quote is provided, and the team answers any additional questions.
4. Acceptance & Booking: Once the customer accepts the online quote, a team member calls to schedule the installation.
5. Small Deposit: A “small deposit, depending on the project size,” is required, which is standard practice for significant home improvement projects.
6. Installation Day: The team arrives, lays dust sheets to protect the home, carries out the installation, and clears away all materials.
7. Demonstration & Final Payment: A full demonstration of the new loft space is provided, and once the customer is satisfied, the final payment is taken via a card payment machine.

This step-by-step breakdown manages customer expectations and reduces uncertainty, which is a common source of anxiety in home improvement projects. Bodysculptinguk.com Reviews

The emphasis on cleanliness “vacuum any debris away” and demonstration shows attention to customer experience.

Financial Options and Product Quality

Addressing financial considerations and reiterating product quality are key elements of The Loftman Company’s approach.

Does The Loftman Company Offer Finance Plans?

Yes, they “are pleased to offer a range of very attractive monthly payment options,” with “market leading 10 and 24 month options proving the most popular.” This is a significant advantage for customers who prefer to spread the cost of a home improvement project rather than paying a lump sum upfront.

Offering finance makes their services accessible to a wider demographic.

More details are available on request, which is standard for financial products. Rebelwalls.com Reviews

What Equipment Does The Loftman Company Use?

They state, “We use only high-quality products that come with manufacturers and our own company guarantees.” This reinforces the message of durability and reliability that also underpins their lifetime warranty.

It suggests they don’t cut corners on materials, which is crucial for the longevity and performance of loft installations.

Their position as one of the “UK’s leading loft specialists” implies they have strong relationships with reputable suppliers.

Considerations for Potential Customers

While The Loftman Company presents a compelling case, a discerning customer might consider a few aspects, as they would with any significant home improvement.

Pricing Transparency

While they offer a “Free Quote,” the website doesn’t provide indicative pricing or a price calculator. Sensitivitycheck.com Reviews

This is understandable given the bespoke nature of loft installations varying sizes, complexities, and desired services, but some customers might prefer a rough estimate upfront.

However, a free home survey is the best way to get an accurate, tailored quote.

Specific Product Brands

While they mention “Velux Certified Installers” and imply “award-winning loft boarding systems,” they don’t explicitly name all the brands of ladders, insulation, or other components they use.

While “high-quality products” is stated, some customers might prefer to see specific brand names for independent research.

However, their lifetime warranty and strong review profile somewhat mitigate this. Georgelines.co.uk Reviews

Customer Service Responsiveness

The website provides a phone number and email address, along with a “Call Now” and “Arrange a Callback” option.

The listed working hours are Monday to Friday, 9:00-18:00, with weekends closed.

This standard business hour setup is typical, but for urgent inquiries or issues, customers would need to contact them during these times.

Their Trustpilot reviews would be the best gauge of their actual responsiveness.

Post-Installation Support

While a lifetime warranty is excellent for the boarding, information on long-term maintenance or support for other installed components e.g., if a ladder mechanism stiffens over time, or a light fixture needs attention is not explicitly detailed on the homepage.

However, a reputable company with “25+ years of experience” would typically have processes in place for addressing such needs.

In conclusion, The Loftman Company projects a strong image of professionalism, experience, and customer focus.

Their extensive service offering, coupled with robust assurances like lifetime warranties, accredited installers, and positive Trustpilot reviews, positions them as a highly credible option for homeowners in their service areas looking to maximize their loft space.

The emphasis on energy efficiency adds a timely and valuable dimension to their services, aligning with modern homeowner priorities.

The Loftman Company’s Robust Safety Protocols and Compliance

When inviting tradespeople into your home, especially for structural work or electrical installations, safety and compliance are paramount.

The Loftman Company takes significant steps to reassure customers in this regard, detailing their qualifications and procedures that go beyond just getting the job done.

Comprehensive Insurance and Qualifications

The statement, “It’s very important to us that our team have the required insurance, training and qualifications for the type of work they carry out,” is a foundational promise.

This isn’t just about having a basic public liability policy.

It speaks to a deeper commitment to professional standards.

• Full Insurance Coverage: This protects both the company and the homeowner from unexpected incidents, damage, or injuries during the installation process. It’s a standard but crucial element that any reputable contractor must possess.
• Specialized Training: The mention of training in “Asbestos identification, working at height and managing risk through detailed assessments” is particularly significant.
  • Asbestos Identification: Many older UK properties built before the year 2000 may contain asbestos, particularly in loft spaces e.g., in insulation, boarding, or pipes. Having trained personnel who can identify and manage this safely is legally required and critical for homeowner safety, preventing the release of hazardous fibers.
  • Working at Height: Loft work inherently involves working at height, which carries significant risks. Proper training in scaffold erection, ladder safety, and fall prevention is vital. This ensures the safety of their team and minimizes risks to the property.
  • Managing Risk Through Detailed Assessments: This implies a proactive approach to safety. Before starting any project, they likely conduct thorough risk assessments to identify potential hazards and implement control measures, ensuring the project is delivered safely and efficiently.

Professional Accreditations and Certifications

Beyond general training, specific certifications underscore their expertise and adherence to industry standards.

• NICEIC Certification for Electricians: As previously highlighted, NICEIC is one of the leading electrical contracting bodies in the UK. Certification means their electricians are regularly assessed to ensure their work meets the latest British Standards BS 7671 for electrical safety. This is critical for peace of mind, knowing that any electrical work lighting, sockets in the loft is done to the highest safety and regulatory standards.
• City & Guilds Qualified Electricians: City & Guilds qualifications are widely recognized vocational qualifications in the UK. This further attests to the technical competence and skill level of their electrical team.
• Velux Certified Installers: This is a specific manufacturer accreditation, ensuring that Velux roof windows are installed according to the manufacturer’s precise guidelines. This is vital for maintaining the product’s warranty, ensuring optimal thermal performance, and preventing leaks. Improper installation of roof windows can lead to significant problems.
• CSCS Cards for Loft Fitters: The Construction Skills Certification Scheme CSCS provides evidence that individuals working on construction sites have the required training and qualifications for the job they do. While a loft installation isn’t a large construction site, having CSCS cardholders indicates a commitment to general site safety and competence. Their loft fitters are also described as “highly trained carpenters with a wealth of experience,” indicating a strong foundation in craftsmanship.

Adherence to Building Regulations Planning Permission & Building Control

The question, “Do I need planning permission?” is a common concern for homeowners.

The Loftman Company addresses this by stating, “We can help you obtain the relevant permissions if required and certifications from Building Control should the need arise.”

• Understanding Regulations: This demonstrates their knowledge of local building regulations. While basic loft boarding for storage generally doesn’t require planning permission, significant alterations like adding Velux windows especially if they protrude significantly or converting the loft into a habitable room almost certainly do.
• Facilitating the Process: Offering to “help you obtain the relevant permissions” is a valuable service. Navigating planning and building control processes can be complex and time-consuming for homeowners. Their assistance streamlines this, ensuring the project remains compliant and avoids future legal issues.
• Building Control Certification: This is particularly important. Building Control ensures that structural alterations, thermal performance, and fire safety meet statutory requirements. Obtaining these certifications is crucial for legal compliance, insurance purposes, and potential future property sales. Their proactive approach here is a strong indicator of professionalism.

By highlighting these safety protocols, accreditations, and their understanding of regulatory requirements, The Loftman Company builds a strong case for being a responsible and reliable contractor.

This commitment to safety and compliance is not just about meeting legal obligations but also about providing peace of mind to the homeowner.

Customer Journey and Satisfaction Focus

Beyond the technical details and accreditations, a successful home improvement project hinges on the customer experience.

The Loftman Company’s description of their process reveals a clear focus on customer satisfaction from the first inquiry to post-installation.

Detailed Quote Process

The initial “Get a Free Quote” and “Arrange a Callback” options provide multiple entry points for customers.

The fact that they follow this with a home visit for a survey is critical.

• Personalized Assessment: A physical survey allows them to assess the unique characteristics of each loft e.g., joist spacing, existing insulation, access points, roof pitch, potential obstructions. This avoids generic quotes that might not accurately reflect the scope of work or uncover unforeseen challenges.
• Accurate Costing: A detailed survey leads to a more accurate quote, minimizing the likelihood of hidden costs or unexpected additions during the project. This transparency is key to building trust.
• Tailored Solutions: The survey also allows their team to recommend the most suitable solutions for the customer’s specific needs and budget, rather than a one-size-fits-all approach.

Pre-Installation Preparations

The emphasis on preparing the home before and during installation demonstrates respect for the customer’s property.

• Dust Sheets: “The team are incredibly conscious of working in your home and will lay dust sheets throughout the working area to minimise any dust or debris collecting.” This simple but effective measure significantly reduces the mess and disruption associated with construction work, improving the customer’s experience.
• Minimizing Disruption: This commitment to cleanliness shows an understanding that the work is taking place within someone’s living space, not just a construction site.

Post-Installation Clean-up and Demonstration

The project isn’t considered complete until the customer is fully satisfied and understands their new loft space.

• Thorough Clean-up: “Prior to finishing, we clear away all of our excess materials and vacuum any debris away.” This is a crucial step that many contractors sometimes overlook. Leaving a clean workspace is a sign of professionalism and respect.
• Complete Demonstration: “Once complete, we run you through a complete demonstration of your new loft space.” This is an excellent practice. It ensures the customer understands how to safely use the loft ladder, any new lighting, and the newly accessible storage area. It also provides an opportunity for the customer to ask any final questions or point out any concerns while the installation team is still on-site.
• Customer Sign-off: “Once you’re happy, the final payment is taken via our card payment machine.” This signifies a client-centric approach where payment is contingent on satisfactory completion and acceptance by the homeowner.

Feedback Mechanisms

While not explicitly detailed on the homepage, the prominent display of their Trustpilot “Excellent” rating with “700+ 5 Star Reviews” implies an active engagement with customer feedback.

• Public Accountability: Knowing that customers can publicly review their experience motivates the company to maintain high standards.
• Continuous Improvement: A company that actively solicits and monitors feedback can use it to refine its processes, identify areas for improvement, and ensure ongoing customer satisfaction.

The entire customer journey, from initial contact to final payment, seems designed to be smooth, transparent, and respectful of the homeowner.

This structured approach, combined with their strong performance on review platforms, indicates a genuine commitment to delivering not just a service, but a positive overall experience.

Supplier Relationships and Product Guarantees

The quality of the final installation is heavily dependent on the quality of the materials used.

The Loftman Company addresses this by highlighting their supplier relationships and subsequent guarantees.

“Trusted by the Best” – High-Quality Products

They explicitly state, “The Loftman Company use only high-quality products that come with manufacturers and our own company guarantees.” This is a crucial assurance for homeowners.

• Durability and Longevity: High-quality materials are more durable, perform better e.g., better insulation properties, and last longer, reducing the need for costly replacements or repairs down the line.
• Performance: For items like loft ladders and boarding, quality directly impacts safety and ease of use. For insulation and Velux windows, it directly affects thermal efficiency and comfort.
• Manufacturer Guarantees: Reputable manufacturers stand behind their products with guarantees. The Loftman Company ensures that these guarantees are passed on to the customer, adding another layer of protection.

Company Guarantees Beyond Manufacturers

The phrase “our own company guarantees” is noteworthy.

This suggests that The Loftman Company provides additional assurances beyond what the product manufacturers offer.

• Workmanship Guarantee: While not explicitly detailed, this often implies a guarantee on their installation work itself. For example, if a board loosens due to faulty fitting, their own guarantee would cover it, even if the board itself is not defective. This complements their “Lifetime Warranty” on the loft boarding system, which likely covers both material and installation aspects for that specific component.
• Added Layer of Protection: This dual layer of guarantees manufacturer + company provides comprehensive coverage and instills greater confidence in the customer. It shows they are willing to take responsibility for the entire project, not just the components they install.

Examples of Supplier Trust

While they don’t list all suppliers, mentioning “Velux Certified Installers” is a strong indicator of their commitment to using reputable brands and adhering to their installation standards.

Velux is a globally recognized and respected brand in roof window manufacturing.

This suggests they form partnerships with leading industry players, further cementing their credibility.

In essence, The Loftman Company understands that even the best installation skills won’t compensate for subpar materials.

Their focus on high-quality products from trusted suppliers, backed by both manufacturer and their own guarantees, creates a robust framework for delivering reliable and long-lasting loft solutions.

This emphasis on quality over cutting corners is a hallmark of a professional and customer-focused service provider.

Nationwide Coverage and Contact Information

Providing clear and accessible contact information, along with explicit details about service areas, is fundamental for any professional service business. The Loftman Company does a good job of this.

Specific Service Areas

As previously noted, they list their primary service regions:

• The Midlands West and East

This specificity helps potential customers quickly determine if they fall within the company’s operational zones, streamlining the initial inquiry process.

The offer to “travel further upon arrangement” provides flexibility for larger or unique projects outside these core areas, demonstrating a willingness to accommodate varied customer needs.

Multiple Contact Channels

They offer various ways for potential customers to get in touch, catering to different preferences:

• Phone: A prominently displayed Freephone number: 0800 689 5805 and +44 0 800 689 5805. A Freephone number makes it easy and cost-free for customers to call from anywhere in the UK.
• Email: A dedicated email address for inquiries: [email protected].
• Online Quote Calculator/Form: The website features multiple calls to action for getting a free quote by filling out an online form. This is convenient for customers who prefer to submit details outside of working hours.
• Callback Request: An “Arrange a Callback” option allows customers to request a return call at their convenience, minimizing wait times.

Clear Working Hours

The listed working hours are clear:

• Mon-Fri: 09:00-18:00
• Sat-Sun: Closed

This transparency helps customers know when they can expect to reach someone directly and manage their expectations regarding response times.

Social Media Presence

They also link to their social media profiles Instagram, Facebook, indicating a modern approach to communication and engagement.

This allows customers to see examples of their work “Customer Photos” section on the site, read testimonials, and potentially interact with the company in a less formal setting.

Brochure Download

Offering a downloadable brochure by entering an email address is a good way to provide more in-depth information about their services and products in a convenient format, while also capturing potential leads.

Overall, The Loftman Company ensures that potential customers have multiple, clear, and convenient ways to contact them, obtain information, and initiate the service process.

This accessibility is a key aspect of good customer service and a professional business operation.

Conclusion and Overall Impression

Having thoroughly reviewed the various aspects of Theloftmancompany.co.uk based on their homepage content, a clear and positive picture emerges.

This is not a fleeting operation but a well-established, professional, and customer-focused business dedicated to loft access and storage solutions.

Their longevity 25+ years, volume of work 40k+ installations, 450k+ meters of flooring, and overwhelmingly positive customer feedback 700+ 5-star Trustpilot reviews form a strong foundation of credibility. These statistics are not just numbers. they represent years of accumulated expertise and a proven track record of satisfying a significant customer base.

The company’s comprehensive service offering covers every aspect of loft utilization, from basic access ladders and hatches to full boarding, insulation, electrical work, and even Velux window installations. This “complete solution” approach is highly appealing to homeowners who prefer a single, reliable contractor rather than coordinating multiple trades.

A key differentiator is their unwavering commitment to quality and safety. This is demonstrated through their use of “high-quality products,” offering a “Lifetime Warranty” on their boarding systems which also protects NHBC warranties, and crucially, employing accredited and certified installers NICEIC, Velux Certified, CSCS, and trained in asbestos identification and working at height. Their proactive stance on building regulations and offering to assist with permissions further reinforces their professionalism and compliance.

Furthermore, their emphasis on energy efficiency aligns with modern homeowner priorities and environmental concerns. By upgrading insulation and using thermally efficient products, they offer not just storage but also tangible long-term savings on energy bills.

The outlined customer journey is transparent, respectful of the homeowner’s property dust sheets, thorough clean-up, and culminates in a practical demonstration and customer sign-off, ensuring satisfaction before final payment. The provision of finance options also makes their services accessible to a broader range of budgets.

While specific product brand names are not always listed, their strong warranties and focus on quality suppliers mitigate this.

The defined service areas and clear contact information make it easy for potential customers to engage.

In essence, The Loftman Company projects an image of a highly competent, trustworthy, and customer-centric business that understands the nuances of loft transformations.

For anyone in their service regions looking to unlock the potential of their attic space, they present a compelling and reliable choice.

Frequently Asked Questions

What services does The Loftman Company offer?

The Loftman Company offers a comprehensive range of loft services, including installation of loft ladders, new and enlarged loft hatches, raised loft flooring and boarding systems, loft insulation, electrical services lighting and sockets, Velux roof windows, and various loft extras like grab rails and walkways.

Is The Loftman Company experienced?

Yes, The Loftman Company boasts over 25 years of experience in the loft access and storage industry, positioning itself as one of the longest-established companies in the UK in this field.

How many installations has The Loftman Company completed?

The Loftman Company has completed over 40,000 loft installations, with more than 450,000 meters of flooring installed, demonstrating their extensive operational scale and experience.

Does The Loftman Company have good customer reviews?

Yes, The Loftman Company is rated “Excellent” on Trustpilot, with over 700 5-star reviews, indicating a high level of customer satisfaction.

Does The Loftman Company offer a warranty on their work?

Yes, The Loftman Company provides a Lifetime Warranty on their award-winning loft boarding systems.

They also ensure their systems will not void your NHBC warranty.

Are The Loftman Company’s installers qualified?

Yes, their team members are fully qualified and trained.

Their loft fitters are highly trained carpenters with CSCS Cards, roof window fitters are Velux Certified Installers, and electricians are NICEIC Certified and City & Guilds Qualified.

Is The Loftman Company insured?

Yes, The Loftman Company is fully insured.

They emphasize that their team has the required insurance, training, and qualifications for all the work they carry out, including asbestos identification and working at height.

Do I need planning permission for loft modifications by The Loftman Company?

Generally, basic loft boarding and ladder installations do not require planning permission.

However, for significant alterations like Velux windows or major structural changes, permissions might be needed.

The Loftman Company states they can help you obtain relevant permissions and Building Control certifications if required.

How do I get a quote from The Loftman Company?

You can get a free quote by filling out a form on their website or arranging a callback.

They will then schedule a home survey to provide a detailed and accurate quotation tailored to your specific loft space.

Does The Loftman Company offer finance options?

Yes, The Loftman Company offers a range of monthly payment options, including popular 10 and 24-month plans, to help customers spread the cost of their loft improvements.

What kind of products does The Loftman Company use?

The Loftman Company states they use only high-quality products that come with both manufacturers’ guarantees and their own company guarantees, ensuring durability and performance.

Does The Loftman Company cover all types of lofts?

Yes, they cover lofts of all shapes, sizes, and layouts, aiming to create the most practical space tailored to individual requirements.

Which areas does The Loftman Company serve?

The Loftman Company primarily covers the West Midlands, East Midlands, Oxfordshire, Gloucestershire, East Anglia, Greater Manchester, and Liverpool.

They are also happy to travel further upon arrangement for specific projects.

How long does a loft installation typically take?

While the website doesn’t state a precise timeframe, the process involves an initial survey, quote acceptance, booking, and then the installation itself.

Given their efficiency and experience, installations are likely completed within a reasonable timeframe, depending on the scope of work.

Are The Loftman Company’s services energy efficient?

Yes, The Loftman Company focuses on energy-saving products and aims for “the conservation of fuel and power in buildings.” Their services, especially insulation upgrades, are designed to increase energy efficiency and reduce heating costs.

What is the process for installation with The Loftman Company?

After accepting a quote, a small deposit is taken.

On the installation day, their team lays dust sheets, performs the work, clears away materials, and vacuums.

Finally, they provide a full demonstration, and final payment is taken once you are satisfied.

Can The Loftman Company help with existing loft insulation?

Yes, The Loftman Company offers new insulation services as part of their comprehensive loft solutions, ensuring your loft meets modern energy efficiency standards.

Do they offer electrics in the loft?

Yes, as a NICEIC registered company, The Loftman Company provides a range of electrical services for domestic properties, including lighting and power outlets in the loft.

What kind of “loft extras” do they offer?

Loft extras include items designed to further enhance loft access and storage space, such as grab rails for safety, walkways, and potentially shelving or additional ventilation.

What are The Loftman Company’s working hours?

Their working hours are Monday to Friday, from 09:00 to 18:00. They are closed on Saturdays and Sundays.