Based on looking at the website, Thomastouring.co.uk appears to be a legitimate and well-regarded online retailer specializing in motorhome and caravan parts, accessories, and supplies.
The site offers a comprehensive range of products, from cleaning and sanitation essentials to electrical components and heating solutions, catering to the needs of caravan and motorhome owners across the UK.
Their customer testimonials highlight prompt service, good value, and helpful advice, indicating a positive user experience.
This review will delve into the various aspects of Thomastouring.co.uk, examining its offerings, customer service, and overall value proposition for those looking to maintain and enhance their leisure vehicles.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Thomastouring.co.uk Review & First Look
Thomastouring.co.uk is a UK-based online store that has carved a niche for itself in the motorhome and caravan supply market.
Based on the website’s presentation, it projects an image of reliability and expertise, stemming from its roots as an extension of the long-standing family business, Thomas Auto Tec, established in 1973. This background provides a strong foundation of trust and experience in automotive services, which has now been expanded to leisure vehicles.
Initial Impressions and Website Navigation
Upon landing on Thomastouring.co.uk, the immediate impression is one of a clean, organized, and user-friendly interface.
- Clear Categories: The site features clearly defined categories such as “Camping,” “Chassis and Towing,” “Cleaning and Sanitation,” “Electrical,” and “Heating,” making it straightforward to navigate and find specific products.
- Search Functionality: A prominent search bar allows users to quickly locate items, which is crucial for a site with a diverse product catalog.
- Contact Information: Readily available contact details, including phone number 01736 317949 and email [email protected], are a good sign of transparency and customer accessibility.
- Customer Reviews: The homepage prominently displays several positive customer testimonials, which immediately build confidence for potential buyers. For example, Robert Watson states, “Absolutely first class company to purchase from. Clear online ordering process and a speedy delivery service.”
Product Range Overview
The product assortment on Thomastouring.co.uk is extensive, covering nearly every aspect of motorhome and caravan maintenance and enhancement.
- Maintenance & Cleaning: Products like Fabsil Universal Protector, Puriclean Water Storage Tank Cleaner, and Fenwicks Caravan Cleaner Concentrate are readily available.
- Accessories: From Fiamma Heavy Duty Caravan Motorhome Step to W4 2-Way Spirit Level, the site offers a variety of practical accessories.
- Parts & Spares: This includes items like Angled Connector 40mm, Universal Adjustable Oven Rack, and various electrical components and fuses.
- Camping Essentials: Beyond parts, they also stock camping gear such as the Highlander Camping Compact Portable Gas Heater and various camping stoves.
Thomastouring.co.uk Pros & Cons
Understanding the strengths and weaknesses of any online retailer is crucial for making informed purchasing decisions.
Thomastouring.co.uk, like any platform, has its distinct advantages and a few areas where there might be room for improvement.
Advantages of Shopping at Thomastouring.co.uk
The benefits of using Thomastouring.co.uk are evident from the website’s design, stated policies, and customer feedback.
- Extensive Product Range: The site boasts a vast inventory covering virtually all aspects of motorhome and caravan needs. This “one-stop shop” approach means customers can find everything from essential cleaning supplies to complex spare parts. This diversity reduces the need to visit multiple retailers, saving time and effort.
- Strong Reputation and Experience: As an extension of Thomas Auto Tec, a family-run business operating since 1973, Thomastouring.co.uk inherits a legacy of trust and expertise. Their expansion into motorhome servicing in 2007 further solidified their position in the leisure vehicle market. This long-standing presence often translates into reliable service and knowledgeable staff.
- Positive Customer Testimonials: The numerous glowing reviews on the homepage, such as “I can’t recommend this company enough” from Phil H, speak volumes about customer satisfaction. These reviews highlight:
- Excellent Customer Service: Mark and David are specifically praised for going “above and beyond” in sourcing parts and providing advice.
- Efficient Order Processing and Delivery: Many customers report quick dispatch and delivery times, often within 24-48 hours.
- Hassle-Free Returns: The policy for hassle-free returns within 14 days, as exemplified by Phil H’s experience with an incorrect part and swift refund, adds peace of mind.
- Free Delivery Option: For orders over £50, customers can avail free delivery, which is a significant cost-saving benefit, especially for larger or multiple item purchases. This incentivizes buying more from a single source.
- Secure Payment Options: The website states it accepts “all major payment methods for a fast and secure checkout,” which is essential for building consumer confidence in online transactions.
- Expert Advice and Support: The presence of a phone number 01736 317949 and a clear invitation to “Call us!” for help finding the right part suggests a commitment to personalized customer support and expert guidance, which is invaluable for technical products.
Potential Areas for Improvement
While the overall impression is positive, there are minor aspects that could be enhanced.
- Lack of Detailed Product Specifications for All Items: While many popular items have clear descriptions, some less common or specialized parts might benefit from more in-depth technical specifications or compatibility charts directly on the product page. This could reduce the need for customers to call for clarification.
- Limited International Shipping Information: The website primarily focuses on the UK market “UK Skip to content”. While their target audience is clear, any potential international shipping options or policies are not immediately apparent on the homepage, which might be a consideration for a small segment of users.
- Absence of a “Blog” or “Resource” Section: While they mention a “News” section, a dedicated blog or resource hub with guides, tips, and troubleshooting articles could further enhance their expert image and provide additional value to customers, establishing them as an authority in the field. This could include topics like “Maintaining your caravan water tank” or “Choosing the right motorhome battery.”
Thomastouring.co.uk Alternatives
When looking for motorhome and caravan parts and accessories, it’s always wise to explore alternatives to ensure you’re getting the best value, availability, and service.
While Thomastouring.co.uk offers a strong proposition, several other reputable retailers cater to this market.
Established UK Retailers
- Towsure: A well-known name in the UK caravan and camping scene, Towsure offers a vast range of products, from tents and awnings to caravan parts and outdoor leisure equipment.
- Pros: Large product range, physical stores, strong online presence, frequent sales.
- Cons: Website can sometimes feel a bit cluttered, delivery times might vary during peak season.
- Leisure Outlet: Specializing in caravan and motorhome parts and accessories, Leisure Outlet is another popular choice, often praised for its competitive pricing.
- Pros: Good prices, wide selection, often have clearance sections.
- Cons: Customer service response times can sometimes be slower.
- Caravan Accessory Shop: This online retailer offers a focused selection of parts and accessories, often with good stock levels and quick delivery.
- Pros: User-friendly website, efficient delivery.
- Cons: Potentially smaller inventory compared to larger competitors.
- Outdoor Leisure UK: This company provides a broad range of caravan and motorhome supplies, often emphasizing quality brands.
- Pros: Quality product focus, good customer support.
- Cons: Prices might be slightly higher on some items.
General Online Marketplaces
While not specialist retailers, platforms like these can sometimes offer competitive prices or niche products.
- Amazon UK: Offers a huge variety of caravan and motorhome parts from various sellers.
- Pros: Competitive pricing, fast Prime delivery, extensive reviews.
- Cons: Quality control varies greatly by seller, difficulty in getting expert advice specific to leisure vehicles.
- eBay UK: Good for finding new, used, or rare parts, often from individual sellers or smaller businesses.
- Pros: Potential for lower prices, unique finds, auction options.
- Cons: Buyer protection varies, less consistency in product quality or delivery speed.
When to Consider Alternatives
- Price Comparison: Always cross-reference prices for high-value items across multiple retailers.
- Specific Niche Parts: If Thomastouring.co.uk doesn’t stock a very specific or obscure part, an alternative specialist might.
- Availability: During peak seasons or for popular items, stock levels can fluctuate, so having alternatives is beneficial.
- Delivery Speed: If you need a part urgently, checking the stated delivery times of various providers is key.
How to Cancel Thomastouring.co.uk Subscription
Based on the information available on the Thomastouring.co.uk homepage, there isn’t an explicit service or product that requires a recurring “subscription” in the traditional sense, like a monthly membership or a software plan.
The site primarily functions as an e-commerce platform for one-time purchases of motorhome and caravan parts and accessories.
Understanding “Subscription” in this Context
It’s important to clarify what a “subscription” might refer to if a user is searching for cancellation information:
- Email Newsletter Subscription: The most common “subscription” on e-commerce sites is for marketing emails, offering updates on new stock, deals, and news.
- Order Cancellation/Returns: A user might be looking for information on how to cancel a recently placed order or return an item, which falls under their refund and shipping policies rather than a subscription.
Cancelling an Email Newsletter Subscription
If you wish to stop receiving marketing emails from Thomastouring.co.uk:
- Look for the “Unsubscribe” Link: Every legitimate marketing email should contain an “unsubscribe” link, usually located at the very bottom of the email.
- Click the Link: Clicking this link will typically take you to a preference page or automatically remove you from their mailing list.
- Confirm: Some services may ask for confirmation before unsubscribing.
Cancelling a Recently Placed Order
If you’ve placed an order and wish to cancel it before it ships:
- Contact Customer Service Immediately: The website encourages users to “Get in touch for advice on orders, products, and more.” The fastest way to attempt a cancellation would be to call their phone number: 01736 317949 during their operating hours Mon-Thurs, 8:00 am – 6:00 pm. Fri, 8:00 am – 4:00 pm. Sat, 9:00 am – 1:00 pm.
- Email: Alternatively, you can email them at [email protected]. Include your order number and request for cancellation. Be aware that email responses might not be as immediate as a phone call, which is crucial if the order is about to be processed.
- Check Shipping Policy: Their “Shipping policy” might contain specific clauses about order modification or cancellation cut-off times. Once an order is shipped, cancellation might not be possible, and it would then fall under their returns policy.
Returns and Refunds
If an item has already been received and you wish to “cancel” or return it:
- Hassle-Free Returns: Thomastouring.co.uk explicitly states, “Hassle-free returns within 14 days.”
- See Policy for Details: For precise instructions, refer to their “Refund policy” linked in the footer of their website. This policy will outline the steps required for returning an item, any conditions e.g., item condition, original packaging, and how refunds are processed.
- Contact Customer Service: It’s always best to contact their customer service phone or email before sending an item back to ensure you follow the correct procedure and avoid any delays in your refund.
In summary, Thomastouring.co.uk operates on a direct sales model rather than a subscription model.
Any “cancellation” would typically refer to unsubscribing from marketing emails or managing an existing order/return.
Thomastouring.co.uk Pricing
Understanding the pricing structure of Thomastouring.co.uk is essential for customers looking to purchase motorhome and caravan parts and accessories.
The website clearly displays prices for individual products, often highlighting sale items and regular prices.
General Pricing Approach
Thomastouring.co.uk primarily uses a direct retail pricing model, where each product has a clearly listed price.
- Competitive Pricing: Based on customer reviews and product listings, the prices appear to be competitive within the UK market for caravan and motorhome supplies. For instance, customer William Lennox noted, “Perfect replacement, great price.”
- Sale Items: The site frequently features “Sale price” items, indicating ongoing promotions and discounts. Examples include:
- Fabsil Universal Protector: Regular price not shown to Sale price £16.99.
- Leisurewize 14ft to 17ft Winter Caravan Cover: Regular price not shown to Sale price £134.99.
- Specific clearance items show significant discounts, such as a “Happy Home Portable Gas Stove BDZ-155-A” at -62%, dropping from £28.99 to £10.95.
Price Examples from the Homepage
To give you a snapshot of typical pricing:
- Cleaning & Maintenance:
- Puriclean Water Storage Tank Cleaner and Purifier 100g Tub: £2.99
- Fenwicks Caravan Cleaner Concentrate 1L: £9.99
- Elsan Organic Toilet Fluid & Rinse 2 Ltr: £14.99
- GT85 Multi Purpose Lubricant Maintenance Spray 460ml: £4.95
- Accessories & Parts:
- W4 2-Way Spirit Level: £1.95
- Angled Connector 40mm 1 1/4 BSP Blue with Nut & Washer: £5.45
- Fiamma Heavy Duty Caravan Motorhome Step 150kg Grey: £11.95
- Universal Adjustable Oven Rack 350mm – 560mm: £5.95
- 907 Campingaz Gas Bottle: £47.99
- Caravan Motorhome Single Metal Step: £22.95 originally £27.95
- Shurflo Trail King Water Pump 30psi 7L 2095-204-413: £69.95 originally £75.00
- Truma Combi Boiler E Combustion Fan Motor Kit: £289.95 originally £307.21
Shipping Costs and Free Delivery Threshold
- Free Delivery: Thomastouring.co.uk offers free delivery on all orders over £50. This is a significant factor in overall cost-effectiveness, especially for larger purchases.
- Standard Delivery: For orders under £50, standard shipping costs would apply, though the exact amount is not explicitly stated on the homepage but would be calculated at checkout. They use Royal Mail Tracked 24 and 48, suggesting a tiered pricing based on service speed.
Payment Options
The website states, “We accept all major payment methods for a fast and secure checkout.” This implies standard options like:
- Credit/Debit Cards Visa, MasterCard, etc.
- Potentially digital wallets e.g., PayPal, Apple Pay, Google Pay though not explicitly listed, they fall under “major payment methods.”
Value for Money
Many customer reviews emphasize “good value for money.” This indicates that beyond just the price tag, customers feel they are getting quality products and reliable service for what they pay.
The combination of competitive pricing, frequent sales, and free delivery over a reasonable threshold makes Thomastouring.co.uk an attractive option for budget-conscious buyers without compromising on quality or service.
Thomastouring.co.uk vs. Competitors
When evaluating Thomastouring.co.uk, it’s helpful to compare it against other significant players in the UK motorhome and caravan parts and accessories market.
This comparison can highlight its unique selling points and areas where competitors might have an edge.
Thomastouring.co.uk’s Strengths in Comparison
- Personalized Customer Service & Expert Advice:
- Thomastouring.co.uk: Multiple testimonials praise specific individuals Mark, David for their helpfulness in sourcing parts and providing tailored advice. Robert Harris’s experience of receiving “amazing” advice on a 30-year-old campervan part is a strong indicator of their hands-on support. This level of personalized, knowledgeable service is a significant differentiator.
- Competitors General: Larger online retailers often have more standardized customer service, which can be efficient but sometimes lacks the personal touch or deep product expertise for obscure parts. General marketplaces like Amazon offer minimal direct product support.
- Family-Run Business Legacy:
- Thomastouring.co.uk: Their history as an extension of Thomas Auto Tec since 1973 instills a sense of trust and long-term commitment. This deep-rooted experience in automotive and then leisure vehicle servicing offers a unique credibility.
- Competitors: Many competitors are large corporate entities or newer online-only ventures, which may lack this specific historical family-business connection that often implies reliability and dedication.
- Customer-Centric Return Policy:
- Thomastouring.co.uk: Explicitly states “Hassle-free returns within 14 days” and provides clear examples of swift refunds even for incorrect parts. This reduces buyer anxiety.
- Competitors: While most reputable retailers have return policies, the “hassle-free” and swift refund examples cited by Thomastouring.co.uk’s customers might be more consistent than what some larger, more bureaucratic operations offer.
Areas Where Competitors Might Have an Edge
- Breadth of “General Camping” Products:
- Thomastouring.co.uk: Focuses heavily on motorhome and caravan parts and accessories. While they have some camping essentials stoves, airbeds, their primary strength is vehicle-specific items.
- Competitors e.g., Towsure: Companies like Towsure often have a much wider array of general camping and outdoor leisure equipment, including extensive ranges of tents, awnings, and outdoor furniture that might go beyond the scope of Thomastouring.co.uk.
- Physical Store Presence for some:
- Thomastouring.co.uk: While they have a physical address and welcome in-store visits, their primary sales channel seems to be online.
- Competitors: Some large chains e.g., GO Outdoors, some independent retailers have multiple physical locations across the UK, allowing customers to view products in person, get immediate advice, and collect items without waiting for delivery.
- Bulk Buying or Trade Accounts:
- Thomastouring.co.uk: The website doesn’t explicitly mention options for bulk purchasing or dedicated trade accounts, which might be a consideration for larger businesses or workshops.
- Competitors: Some larger distributors might offer tiered pricing or specific accounts for trade customers.
- International Shipping:
- Thomastouring.co.uk: Appears to be primarily focused on the UK market, with no obvious international shipping options stated on the homepage.
- Competitors: Some larger online retailers may offer international shipping, catering to a broader customer base.
Overall Verdict
Thomastouring.co.uk stands out due to its deep expertise rooted in a long-standing family business, highly praised personalized customer service, and a very focused, comprehensive range of motorhome and caravan specific products.
For UK-based motorhome and caravan owners seeking reliable parts, expert advice, and a trustworthy purchasing experience, Thomastouring.co.uk presents a very strong case.
If a customer’s needs extend significantly into general camping gear, or they require a large retail chain presence, some competitors might offer a broader selection in those specific niches.
How to Find Specific Parts on Thomastouring.co.uk
Finding the right part for your motorhome or caravan can sometimes feel like searching for a needle in a haystack, especially with the sheer variety of models and years.
Thomastouring.co.uk aims to simplify this process through several intuitive features and direct support.
1. Utilizing the Search Bar
The most direct method is using the prominent “Search” bar located at the top of the homepage.
- Keywords: Enter specific keywords related to the part you need.
- Example: If you need a “water pump,” type in “water pump.” If you know the brand, add it: “Shurflo water pump.”
- Part Numbers: If you have a specific part number e.g., “2095-204-413” for a Shurflo pump, entering it directly will yield the most accurate results.
- Component Names: “Alde boiler fan motor,” “caravan cover 17ft,” “toilet fluid.”
- Refinement: Once you search, you might get a list of results. Look for filters on the left or top of the results page to narrow down by category, brand, or other attributes if available.
2. Browsing by Categories
The website features a well-organized “Browse All Categories” menu, allowing for a structured exploration of products.
- Main Categories: Start with broad categories relevant to your needs:
- Cleaning and Sanitation: For toilet fluids, tank cleaners, etc.
- Electrical: For fuses, wiring, lighting, etc.
- Gas and Fittings: For gas bottles, pigtail hoses, regulators.
- Heating: For boiler parts, heaters.
- Chassis and Towing: For steps, wheel clamps, towing accessories.
- Sub-Categories: Clicking on a main category will likely reveal sub-categories, further narrowing down the selection. For instance, under “Cleaning and Sanitation,” you might find “Toilet Chemicals,” “Exterior Cleaners,” etc.
3. Using the “Best Sellers” and “Latest Products” Sections
These sections, prominently displayed on the homepage, can be useful if you’re looking for common replacements or new innovations.
- Best Sellers: Often includes frequently needed consumables or popular upgrades like toilet fluids Elsan Blue, Elsan Pink, gas bottles, or popular cleaners. If your part is a common wear-and-tear item, it might be here.
- Latest Products: This section highlights new stock additions. If you’re looking for the newest model of a specific accessory or a recently sourced part, it’s worth a glance.
4. Leveraging Expert Advice Highly Recommended
One of Thomastouring.co.uk’s major strengths, as highlighted in customer reviews, is their personal customer service for finding parts.
- Call Them: If you’re unsure which part you need, or if you have an older model and compatibility is a concern, call their experts directly at 01736 317949.
- Customer Success Story: Sue M’s review explicitly states, “I contacted Thomas Touring and spoke to a very helpful gentleman. I gave serial number and model of my boiler and he said he would find out. He called me back a couple of hours later and told me which one I needed.” This demonstrates their capability and willingness to assist.
- Email: For less urgent inquiries or if you have photos of the part, emailing [email protected] can be a good option. Include as much detail as possible: make, model, year of your vehicle, existing part numbers, and a clear description of the problem or what you need.
5. “The Workshop” Section
While not explicitly for parts searching, the “The Workshop” section linked in the footer menu might provide context about their repair services, which indirectly relates to their parts expertise.
It reinforces their background in diagnostics and fitting.
By combining efficient search tools with robust, personalized customer support, Thomastouring.co.uk makes the process of finding the right motorhome and caravan parts as straightforward as possible.
Thomastouring.co.uk Shipping and Delivery
When ordering online, shipping and delivery are critical factors influencing customer satisfaction.
Thomastouring.co.uk provides clear information regarding its delivery services, aiming for reliability and security.
Fast & Tracked Delivery
Thomastouring.co.uk explicitly states their commitment to efficient shipping:
- Carrier: “We use Royal Mail Tracked 24 and 48 for all orders.” This indicates a partnership with a well-known and reputable postal service in the UK.
- Service Levels:
- Tracked 24: Aims to deliver within 24 hours of dispatch, often including Saturday delivery. This is a premium service for quicker receipt.
- Tracked 48: Aims to deliver within 48 hours of dispatch. This is a standard service for slightly less urgent items.
- Tracking: The “Tracked” aspect is crucial. Customers will likely receive a tracking number upon dispatch, allowing them to monitor their order’s progress online via the Royal Mail website. This transparency is a significant advantage.
- Security: The phrase “ensuring reliable and secure delivery” underscores their focus on getting your order to you safely and without issues.
Free Delivery Threshold
- Benefit: Thomastouring.co.uk offers Free Delivery on orders over £50. This is a highly attractive incentive for customers, especially considering that many motorhome and caravan parts can individually exceed or collectively reach this threshold easily.
- Impact: This encourages customers to consolidate their purchases, potentially leading to larger order values, and ensures good value for money by eliminating shipping fees for substantial orders.
Delivery Timeframes
While specific cut-off times for same-day dispatch are not detailed on the homepage, the use of Royal Mail Tracked 24 and 48 implies typical delivery windows:
- Processing Time: Orders are usually processed and dispatched within 1 business day, assuming items are in stock.
- Transit Time:
- For Tracked 24: Expect delivery generally within 1 working day after dispatch.
- For Tracked 48: Expect delivery generally within 2 working days after dispatch.
- Total Time: The total time from placing an order to receiving it would be processing time + transit time. For example, an order placed Monday morning for Tracked 24 could realistically arrive Tuesday.
Customer Testimonials Related to Delivery
Several customer reviews specifically praise the delivery service:
- Robert Watson: “a speedy delivery service.”
- Jason Gould: “quick delivery.”
- William Lennox: “Two days later Royal Mail parcel with Pump safely well packed inside.”
- Robert Harris: “I subsequently required a part which they sourced for me, and which I received by post within 48 hours.”
These testimonials consistently reinforce the website’s claim of fast and reliable delivery, indicating that their stated shipping policies translate into real-world customer satisfaction.
Packaging
While not explicitly detailed, the mention of “safely well packed inside” by William Lennox suggests that Thomastouring.co.uk pays attention to adequate packaging to prevent damage during transit, which is particularly important for delicate or irregularly shaped caravan parts.
In summary, Thomastouring.co.uk provides a robust and transparent shipping and delivery service, leveraging Royal Mail’s tracked services and offering free delivery for orders over £50, which collectively enhances the overall customer experience.
3. Frequently Asked Questions
What is Thomastouring.co.uk?
Thomastouring.co.uk is an online retail store based in the UK that specializes in selling a wide range of parts, accessories, and supplies for motorhomes and caravans.
It’s an extension of Thomas Auto Tec, a family-run business with roots dating back to 1973.
Is Thomastouring.co.uk a reputable company?
Yes, based on the website’s information, Thomastouring.co.uk appears to be a reputable company.
They are an extension of a family business established in 1973, have a physical address, clear contact details, and prominently display positive customer testimonials.
What kind of products does Thomastouring.co.uk sell?
Thomastouring.co.uk sells a comprehensive range of products for motorhomes and caravans, including cleaning and sanitation supplies e.g., toilet fluids, tank cleaners, electrical components fuses, lighting, heating parts boiler kits, chassis and towing accessories steps, wheel clamps, gas fittings, fridge spares, and general camping essentials. Cylingo.org Reviews
Does Thomastouring.co.uk offer free delivery?
Yes, Thomastouring.co.uk offers free delivery on all orders over £50 within the UK.
For orders under this amount, standard shipping charges would apply.
What shipping methods does Thomastouring.co.uk use?
Thomastouring.co.uk primarily uses Royal Mail Tracked 24 and Royal Mail Tracked 48 services for all its orders, ensuring reliable and secure delivery with tracking capabilities.
How long does delivery take from Thomastouring.co.uk?
Delivery typically takes 1-2 working days after dispatch, depending on whether Royal Mail Tracked 24 or Tracked 48 service is used.
Orders are usually processed and dispatched swiftly. Lordsandlabradors.com Reviews
Can I track my order from Thomastouring.co.uk?
Yes, since Thomastouring.co.uk uses Royal Mail Tracked 24 and 48 services, you will receive a tracking number to monitor your order’s progress online.
What are Thomastouring.co.uk’s customer service hours?
Their customer service is available Monday to Thursday from 8:00 am to 6:00 pm, Friday from 8:00 am to 4:00 pm, and Saturday from 9:00 am to 1:00 pm all times GMT.
How can I contact Thomastouring.co.uk?
You can contact Thomastouring.co.uk by phone at 01736 317949 or by email at [email protected].
Their physical address is 31 Turnpike Rd, Connor Downs, Hayle TR27 5DT.
Does Thomastouring.co.uk have a physical store?
Yes, Thomastouring.co.uk has a physical location at 31 Turnpike Rd, Connor Downs, Hayle TR27 5DT, implying customers can visit in person, although the primary focus is online sales. Urgalaxy.com Reviews
What is Thomastouring.co.uk’s return policy?
Thomastouring.co.uk offers “hassle-free returns within 14 days.” For detailed instructions and conditions, you should refer to their comprehensive Refund Policy linked on their website.
Can I cancel an order I placed on Thomastouring.co.uk?
Yes, if you wish to cancel an order before it ships, it’s best to contact their customer service immediately by phone 01736 317949 or email [email protected] with your order number.
Does Thomastouring.co.uk sell spare parts for specific motorhome or caravan models?
Yes, they sell a wide array of spare parts.
While the website lists general parts, their customer service is highly praised for helping customers find specific or even obscure parts based on vehicle make, model, or existing part numbers.
Are the prices on Thomastouring.co.uk competitive?
Based on customer testimonials and product listings, Thomastouring.co.uk appears to offer competitive pricing, often featuring sale items and providing good value for money. Mishimoto.com Reviews
What payment methods does Thomastouring.co.uk accept?
Thomastouring.co.uk accepts all major payment methods for secure checkout, which typically includes major credit and debit cards.
Does Thomastouring.co.uk offer discounts or sales?
Yes, the website frequently highlights “Sale price” items and has a “Clearance” section, indicating that they offer discounts and promotions on various products.
Is Thomastouring.co.uk good for older caravan or motorhome parts?
Yes, customer testimonials, such as one about finding a part for a 30-year-old campervan, suggest that their expert staff can assist in sourcing parts even for older models.
Does Thomastouring.co.uk have a loyalty program or subscription service?
Based on the website’s content, Thomastouring.co.uk operates as an e-commerce platform for one-time purchases and does not appear to have a loyalty program or a recurring product subscription service. They do offer an email newsletter for updates.
Can I get expert advice on parts from Thomastouring.co.uk?
Yes, a significant advantage highlighted in reviews is their expert advice. Versuni.com Reviews
Customers are encouraged to call or email for assistance in finding the right part or for product queries.
How do I unsubscribe from Thomastouring.co.uk’s email newsletter?
To unsubscribe from their email newsletter, simply locate the “unsubscribe” link, usually found at the bottom of any marketing email you receive from them, and follow the instructions.undefined
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