Tilesandstonedirect.co.uk Reviews

Based on checking the website, Tilesandstonedirect.co.uk appears to be a legitimate online and physical tile retailer based in Chelmsford, Essex, offering a wide array of natural stone, ceramic, and porcelain tiles, along with related accessories.

Their homepage highlights a commitment to customer service, a broad product range, and services like free 3D design and nationwide shipping.

While the site emphasizes quality products and customer satisfaction, as with any online purchase, it’s always wise to look at customer reviews and understand their policies thoroughly before committing.

Navigating the world of home improvements can feel like a labyrinth, especially when it comes to selecting the perfect tiles.

You want quality, variety, and a reliable supplier who won’t leave you hanging.

Tilesandstonedirect.co.uk positions itself as a strong contender in this space, leveraging over 50 years of experience in the tile market.

They aim to make every project an “inspirational and enjoyable experience” by providing high-quality products and design services.

For anyone looking to renovate their kitchen, bathroom, or any other space, understanding what a company like Tiles and Stone Direct offers is crucial for making an informed decision.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Tilesandstonedirect.co.uk Review & First Look

Based on an initial review, Tilesandstonedirect.co.uk presents itself as a comprehensive online and in-store destination for tiles and related accessories.

The website is clean, well-organized, and user-friendly, allowing for easy navigation through various tile categories.

• Product Breadth: They offer a vast selection of tiles, categorized by:
  • Location: Floor Tiles, Wall Tiles, Mosaic Tiles
  • Style: Stone Effect, Marble Effect, Wood Effect, Patterned Tiles
  • Colour: Beige & Brown, Dark Grey & Black, White, Grey
  • Finish: Polished, Satin, Matt
• Accessories: Beyond tiles, they provide a full suite of accessories, including tools, trims, spacers, adhesives & grouts, underfloor heating, and cleaning products. This comprehensive offering is a significant advantage, as it allows customers to source almost everything they need for a tiling project from a single vendor.
• User Experience: The website includes features like a “Calculate Total Cost” option on product pages, which is incredibly helpful for estimating project expenses. They also prominently display Trustpilot customer reviews, indicating a commitment to transparency and customer feedback.
• Physical Presence: The mention of a showroom in Chelmsford, Essex, adds a layer of trust and accessibility. For many, seeing and touching tiles in person is essential before making a purchase, and this hybrid model online and brick-and-mortar caters to diverse customer preferences.

The immediate impression is one of professionalism and a customer-centric approach, aiming to simplify the tile selection and purchasing process.

Tilesandstonedirect.co.uk Features

Tilesandstonedirect.co.uk offers a robust set of features designed to enhance the customer experience and streamline the tile buying process.

These features go beyond just selling tiles, focusing on convenience, design support, and reliable service.

• Free 3D Design Service: This is a standout feature. They offer free virtual 3D designs for kitchen and bathroom projects, including “stunning renderings to 360° panoramas.” This service allows customers to visualize their ideas with a realistic and accurate representation before committing to a purchase.
  • Benefit: This helps mitigate the risk of dissatisfaction with the final look, enabling customers to experiment with different tile choices, layouts, and colors in a virtual environment. It saves time and potential re-work.
  • Booking: Users can book a free virtual 3D design directly from the website, highlighting their commitment to personalized assistance.
• Nationwide Free Shipping Available: While terms and conditions usually apply e.g., minimum order value, the availability of nationwide free shipping is a significant cost-saving benefit, especially for large tile orders which can be heavy and expensive to transport.
  • Logistics: The website mentions “Delivery or Click & Collect – 3-5 days” for many products, suggesting efficient logistics and options for customer convenience. Some items, like the “Volcano Series,” may have longer lead times 2-3 weeks.
• Click & Collect Option: For local customers, the ability to order online and collect from their Chelmsford showroom offers flexibility and convenience, avoiding shipping costs and allowing for immediate pick-up.
• Extensive Product Filters: The ability to filter tiles by location, style, color, and finish makes it incredibly easy for customers to narrow down their choices based on specific project requirements and aesthetic preferences. This is crucial given the vast inventory they hold.
• Clear Pricing and Calculation Tools: Product pages clearly display prices per tile, per square meter, or per box. The “Tap here to Calculate Total Cost” feature, where customers can enter the area to be tiled, is an excellent addition, simplifying quantity estimation and overall cost calculation.
• Trade Accounts: Tilesandstonedirect.co.uk caters to trade professionals by offering the option to create a trade account, implying potential bulk discounts or specialized services for businesses.
• Trustpilot Integration: Displaying Trustpilot reviews directly on the homepage builds credibility and trust, demonstrating transparency and a willingness to showcase customer feedback. As of the time of review, their Trustpilot rating if visible would be a key indicator of customer satisfaction.

These features collectively create a user-friendly and supportive purchasing environment, aiming to make the tile selection and buying process as straightforward and enjoyable as possible.

Tilesandstonedirect.co.uk Pros & Cons

When evaluating Tilesandstonedirect.co.uk, it’s essential to weigh the advantages and disadvantages to get a full picture.

Pros:

• Extensive Product Range: They offer a vast selection of natural stone, ceramic, and porcelain tiles, catering to diverse aesthetic preferences and functional requirements. This includes options for floor, wall, and mosaic tiles, categorized by style, color, and finish.
  • Variety: From elegant marble effects to rustic wood effects and bold patterned tiles, the variety is impressive, making it easier for customers to find exactly what they need for any design scheme.
• Comprehensive Accessories: Beyond tiles, they provide a wide array of essential accessories such as adhesives, grouts, trims, tools, and underfloor heating, enabling a one-stop-shop experience for tiling projects.
  • Convenience: This eliminates the need to source these crucial items from multiple suppliers, saving time and simplifying logistics.
• Free 3D Design Service: This highly valuable feature allows customers to visualize their chosen tiles in a realistic rendering of their space before purchase, minimizing the risk of costly mistakes.
  • Reduced Risk: By offering 360° panoramas and detailed renderings, customers can make more confident decisions about their design choices.
• Nationwide Free Shipping with conditions: The availability of free shipping across the UK is a significant financial benefit, especially for large, heavy tile orders.
  • Cost Savings: This can substantially reduce the overall cost of a project compared to retailers who charge high shipping fees for bulky items.
• User-Friendly Website with Calculation Tools: The website is intuitive, easy to navigate, and features helpful tools like the “Calculate Total Cost” function, which simplifies quantity estimation for customers.
  • Efficiency: This reduces the guesswork often involved in purchasing materials for home improvement projects.
• Physical Showroom and Click & Collect: Having a physical showroom in Chelmsford allows customers to see and feel the products firsthand, which is often crucial for tile selection. The Click & Collect option provides flexibility for local customers.
  • Enhanced Trust: A physical presence often adds credibility and a sense of reliability to an online business.
• Positive Trustpilot Reviews as highlighted: The prominent display of Trustpilot reviews suggests a generally positive customer sentiment and a commitment to transparency. While specific ratings can fluctuate, the emphasis on external validation is a good sign.
• Experience in the Industry: With “over 50 years experience in the tile market,” Tiles and Stone Direct highlights deep industry knowledge and expertise, which can translate to better product sourcing and customer advice.

Cons:

• Reliance on Online Visuals: While the 3D design service helps, selecting tiles purely online can still be challenging. Colors and textures might appear differently on screen compared to in-person, which is a common issue for all online material suppliers.
  • Solution: Visiting the showroom or ordering samples is highly recommended to mitigate this.
• Lead Times for Certain Products: Some products, like the “Volcano Series,” indicate longer delivery times 2-3 weeks. This could be an issue for projects with tight deadlines.
  • Planning: Customers need to check individual product lead times carefully and plan accordingly.
• Minimum Order for Free Shipping: While nationwide free shipping is advertised, it’s highly probable that a minimum order value applies, which might not be explicitly clear without delving into their terms and conditions or FAQs.
  • Transparency: clearer upfront communication on shipping thresholds would be beneficial.
• Stock Limitations for Sales: The “Stock Sale! Limited stocks” banner, while a positive for deals, also implies that popular sale items might sell out quickly, potentially disappointing customers.
  • Availability: Customers need to act fast on sale items and check current stock levels.
• Geographic Limitation for Showroom: The physical showroom is only in Chelmsford, Essex. For customers outside this region, the primary interaction will be online, limiting the benefit of seeing products in person.

Overall, Tilesandstonedirect.co.uk presents a compelling offer with numerous customer-friendly features.

The cons are generally minor and common to online retail, but being aware of them allows for better planning and decision-making.

Tilesandstonedirect.co.uk Alternatives

When considering options beyond Tilesandstonedirect.co.uk, the UK tile market offers a variety of reputable suppliers, each with their own strengths.

Here are some notable alternatives, offering different approaches to purchasing tiles and related products:

• Topps Tiles:

  • Overview: Arguably the largest tile specialist in the UK, Topps Tiles boasts over 300 stores nationwide, providing extensive physical access to their product range. They offer a vast selection of wall and floor tiles, along with accessories, tools, and expert advice.
  • Pros: Widespread physical presence, large stock levels, often offer tiling courses and design consultations. Strong brand recognition and customer service.
  • Cons: Prices can sometimes be higher than online-only retailers. the sheer volume of choices might be overwhelming for some.
  • Key Differentiator: Their extensive network of showrooms and focus on face-to-face customer interaction and advice.

• Wickes:

  • Overview: A prominent home improvement retailer, Wickes offers a comprehensive range of tiles, including ceramic, porcelain, natural stone, and mosaic, alongside all necessary tiling tools and materials. They combine online shopping with a strong store presence.
  • Pros: Convenient for collecting other DIY supplies, competitive pricing, frequent promotions, large stores often have dedicated tiling sections.
  • Cons: The tile selection might be less specialized or unique compared to dedicated tile retailers. customer service can vary by store.
  • Key Differentiator: A broad home improvement offering, making it a one-stop shop for various DIY projects.

• Tile Giant:

  • Overview: Another significant tile retailer in the UK, Tile Giant operates numerous stores and an extensive online platform. They emphasize quality and style, offering a diverse range of tiles for various applications.
  • Pros: Good balance of online and in-store options, often run sales and promotions, focus on trending styles and designs.
  • Cons: Store locations might not be as widespread as Topps Tiles.
  • Key Differentiator: A strong focus on fashionable and contemporary tile designs, appealing to customers looking for modern aesthetics.

• Victorian Plumbing:

  • Overview: While primarily known for bathrooms, Victorian Plumbing also offers a substantial range of tiles, particularly those suited for bathroom and kitchen environments. They are a strong online player.
  • Pros: Excellent online experience, competitive pricing, often integrated with other bathroom product purchases, good customer reviews for their core business.
  • Cons: Less focus on the full breadth of tile applications e.g., outdoor or specific commercial use. physical showrooms are limited.
  • Key Differentiator: Specialization in bathroom and kitchen products, allowing for integrated design and purchase.

• Direct Tile Warehouse:

  • Overview: An online-focused retailer that aims to cut out the middleman, offering competitive prices on a wide range of tiles directly to consumers.
  • Pros: Often very competitive pricing due to lower overheads, direct delivery to your door.
  • Cons: No physical showrooms to view products in person. reliance on samples and online images.
  • Key Differentiator: Price competitiveness and a streamlined online purchasing process.

When choosing an alternative, consider your priorities:

• Do you need to see the tiles in person? Topps Tiles, Wickes, and Tile Giant offer widespread physical locations.
• Is budget your primary concern? Direct Tile Warehouse and Wickes might offer more competitive pricing.
• Are you looking for a specific style or high-end design? Tilesandstonedirect.co.uk or Tile Giant might have more curated selections.
• Do you value a comprehensive design service? Tilesandstonedirect.co.uk’s 3D design service is a strong point.

Ultimately, comparing product ranges, prices, shipping policies, and customer reviews across these alternatives will help you find the best fit for your specific tiling project.

Tilesandstonedirect.co.uk Pricing

Understanding the pricing structure at Tilesandstonedirect.co.uk is crucial for budgeting your tiling project.

The website provides clear indications of how products are priced, allowing for effective cost estimation.

• Per Unit Pricing: Most tiles are priced per unit e.g., per tile and also display the equivalent price per square meter M2. This dual pricing makes it easy for customers to compare costs regardless of whether they are thinking about individual tile replacement or full room coverage.
  • Example: For a product like “Statuario Mercury Gloss 30cm x 60cm,” the price might be shown as “£7.74 | / £42.99M2,” indicating both the individual tile price and the square meter rate.
• Box Quantity Information: For many products, particularly those with a specific quantity per box, the website also specifies the “BOX QUANTITY” and the total square meters covered by a box. This is vital for ordering accuracy.
  • Example: A “Porcelanosa Madagascar Blanco – 33.3×59.2cm” might list “BOX QUANTITY 6” and “TILES per sqm 5.07,” helping customers calculate how many boxes they need for a given area.
• Accessories Pricing: Accessories like adhesives, grouts, trims, and tools are typically priced per unit or per pack/roll, similar to other retail environments.
• Sales and Promotions: The website prominently features a “Stock Sale!” banner and often displays products with “Sale” badges. These indicate discounted prices, which can offer significant savings.
  • Limited Stocks: It’s important to note that sale items often have “Limited stocks,” implying that these deals are time-sensitive or subject to availability.
• “Calculate Total Cost” Feature: A highly useful tool on product pages allows users to “Enter Area To Be Tiled” and then calculates the estimated number of tiles required and the total cost. This minimizes errors in ordering and provides immediate budget feedback.
• Free Shipping Considerations: While “Free Shipping Available Nationwide” is advertised, it’s typical for such offers to have a minimum order value. Customers should verify this in the terms and conditions or during the checkout process to avoid unexpected delivery charges.
• Price Range: Based on the examples provided on the homepage, the pricing appears to cater to a range of budgets:
  • Some individual tiles are relatively inexpensive e.g., “Duma Series” at £7.81.
  • Higher-end or larger format tiles, like those from Porcelanosa, can range significantly higher e.g., “Porcelanosa Cubica Blanco” at £78.01 or “Porcelanosa Shine Niquel” at £78.68.
  • Products like “Lorado Tile Range” stone effect are shown at £7.20, indicating competitive pricing for popular styles.

In summary, Tilesandstonedirect.co.uk provides a transparent pricing model with helpful tools for customers to estimate costs accurately.

The combination of per-unit and per-square-meter pricing, along with sale opportunities and a useful cost calculator, helps in effective budget management for tiling projects.

How to Order from Tilesandstonedirect.co.uk

Ordering from Tilesandstonedirect.co.uk is designed to be a straightforward process, offering both delivery and in-store collection options.

Here’s a step-by-step guide based on the website’s functionality:

1. Browse Products:

   • Start by navigating the website using the main menu. You can search for tiles by:
     • Location: Floor Tiles, Wall Tiles, Mosaic Tiles
     • Style: Stone Effect, Marble Effect, Wood Effect, Patterned Tiles
     • Colour: Beige & Brown, Dark Grey & Black, White, Grey
     • Finish: Polished, Satin, Matt
   • You can also browse “Accessories,” “LVT Flooring,” or “CLEARANCE Items.”

2. Select Your Desired Product:

   • Click on a product image or title to view its detailed page.
   • On the product page, you will find:
     • High-resolution images of the tile.
     • Detailed descriptions, including material e.g., “Stone effect glazed porcelain”, dimensions e.g., “30cm x 60cm”, and suitability e.g., “Suitable for wall & floor,” “Internal”.
     • Pricing per tile and per square meter M2.
     • Box quantity information and tiles per square meter, if applicable.

3. Calculate Quantity and Add to Cart:

   • For Tiles: Many tile product pages feature a “Tap here to Calculate Total Cost” or “Enter Area To Be Tiled” section. Enter the total square meter area you need to cover. The system will then calculate the estimated number of tiles required. This feature helps ensure you order the correct quantity, accounting for wastage.
   • For Accessories: Simply enter the desired quantity.
   • Once you have the quantity determined, click “Add To Cart.”

4. Review Your Cart:

   • After adding items, you can click on the “View cart” icon usually in the top right corner to review your selected products, quantities, and subtotal.
   • At this stage, you can adjust quantities or remove items if needed.

5. Proceed to Checkout:

   • Once satisfied with your cart, click “Checkout” or “Proceed to Checkout.”

6. Enter Shipping/Collection Details:

   • You will be prompted to enter your shipping address for nationwide delivery. Ensure all details are accurate to avoid delays.
   • Alternatively, if you prefer “Click & Collect,” select this option and confirm your intention to pick up from their Chelmsford showroom.

7. Choose Delivery or Click & Collect:

   • Confirm your preferred method. Delivery times are often specified on product pages e.g., “3-5 days,” “2-3 weeks” for certain items.

8. Make Payment:

   • The website will guide you through the payment process. They likely accept major credit/debit cards. The exact payment methods will be displayed at this stage.

9. Confirm Order:

   • Review all your details one last time – products, quantities, shipping address, and payment information.
   • Confirm your order. You should receive an order confirmation email shortly after.

10. Track Your Order if applicable:

    • For deliveries, you may receive tracking information to monitor the status of your shipment.
    • For Click & Collect, await confirmation that your order is ready for pick-up.

By following these steps, you should be able to efficiently place an order with Tilesandstonedirect.co.uk for your tiling needs.

Tilesandstonedirect.co.uk vs. Topps Tiles

Comparing Tilesandstonedirect.co.uk with Topps Tiles, the largest tile specialist in the UK, reveals distinct business models and strengths.

Understanding these differences can help consumers decide which retailer best suits their specific needs.

Tilesandstonedirect.co.uk:

• Business Model: Hybrid—strong online presence with a single physical showroom in Chelmsford, Essex. They emphasize a curated selection and personalized service.
• Product Range: Offers a comprehensive range of natural stone, ceramic, and porcelain tiles, along with a full suite of accessories adhesives, grouts, tools, underfloor heating. They highlight sourcing from “leading suppliers & best known brands.”
• Key Services:
  • Free 3D Design Service: A significant differentiator, offering realistic virtual renderings for kitchens and bathrooms.
  • Nationwide Free Shipping with conditions: A cost-saving benefit for larger orders.
  • Click & Collect: Available for local customers.
  • “Calculate Total Cost” Tool: User-friendly feature for quantity estimation.
• Customer Experience: Focuses on a personalized approach, highlighting “Friendly Personal Service” and “over 50 years experience” to bring “highest quality products and design.” Their Trustpilot reviews are prominently displayed.
• Pricing: Appears competitive, with clear pricing per tile/M2 and frequent sales.
• Target Audience: Likely appeals to customers who appreciate a strong online browsing and design tool, but also value the option of a physical showroom for key decisions, or those local to Essex.

Topps Tiles:

• Business Model: Primarily brick-and-mortar with a strong online presence. Boasts over 300 stores across the UK.
• Product Range: Extremely vast selection of tiles, from budget-friendly options to premium ranges, covering all types and styles. Also offers a full range of accessories, tools, and installation materials.
  • Extensive Showroom Network: Allows customers across the UK to easily view, touch, and take samples of tiles in person.
  • In-store Design Consultations: Often provide expert advice and design services directly in their stores.
  • Tiling Courses: Some stores offer practical tiling courses for DIY enthusiasts.
  • Trade Accounts: Strong focus on supporting trade professionals.
• Customer Experience: Leverages its large physical footprint for widespread accessibility and immediate product availability. Emphasis on in-person expert advice.
• Pricing: Can be seen as slightly higher at times compared to online-only retailers, but competitive within the physical retail space, with regular promotions and sales.
• Target Audience: Caters to a broader audience, including those who prefer to see products in person before buying, DIYers looking for advice and tools, and professional tilers.

Key Differences Summarized:

Feature	Tilesandstonedirect.co.uk	Topps Tiles
Showrooms	Single showroom Chelmsford, Essex	300+ nationwide showrooms
Primary Interaction	Online browsing, virtual design, delivery/click & collect	In-store browsing, direct samples, expert advice
Design Service	Free 3D virtual design service	In-store design consultations
Shipping	Nationwide free shipping with conditions	Mix of delivery/in-store pickup. shipping costs can apply
Convenience	Online tools, home delivery	Widespread physical access, immediate product availability
Pricing	Competitive, frequent online sales	Competitive, regular promotions, broader price points

Who should choose which?

• Choose Tilesandstonedirect.co.uk if:
  • You are comfortable making decisions largely based on online visuals and their 3D design service.
  • You value the convenience of nationwide free shipping for larger orders.
  • You are looking for a potentially more curated selection and a personalized online experience.
  • You are located near their Chelmsford showroom and can utilize the Click & Collect option.
• Choose Topps Tiles if:
  • You prefer to see and feel tiles in person before purchasing, and have a showroom conveniently located.
  • You need immediate access to products or prefer to pick up materials on the same day.
  • You are a DIY enthusiast looking for in-depth advice or even tiling courses.
  • You need a very extensive range across all price points.

Both retailers offer strong propositions, but their strengths lie in different areas, catering to varying customer preferences and project requirements.

Tilesandstonedirect.co.uk Customer Support

Based on the information available on their website, Tilesandstonedirect.co.uk appears to prioritize customer support through several channels, aiming to provide assistance and build trust.

• Phone Support: The most prominent customer support channel is their phone number, 01245 461275, which is displayed clearly in the header and other sections of the website. This indicates a direct and immediate line of communication for inquiries, orders, and support.
  • Accessibility: A readily available phone number is crucial for customers who prefer direct communication or have urgent queries regarding stock, delivery, or product specifics. The “Stock Sale! Limited stocks. Please call us…” banner further emphasizes phone as a primary contact method for timely updates.
• Online Contact Form/Email: While not explicitly detailed as a separate menu item, most professional websites include an online contact form or direct email address for less urgent inquiries. This would typically be found in a “Contact Us” or “About Us” section though not explicitly visible in the provided homepage text, it’s standard practice.
• Physical Showroom Assistance: Having a physical showroom in Chelmsford, Essex, serves as an integral part of their customer support. Customers can visit “Find Our Showroom” to:
  • Receive in-person advice from staff.
  • View product samples directly.
  • Discuss design ideas.
  • Address any concerns or issues face-to-face.
  • This direct interaction can be invaluable for complex queries or when tactile inspection is necessary.
• Free 3D Design Service: While primarily a sales tool, the “Free Design Service” also functions as a form of pre-sales support. By offering “stunning renderings to 360° panoramas,” they help customers visualize and plan their projects, proactively addressing potential design questions or uncertainties.
• Trade Account Support: The option to “Create an Account” for trade professionals suggests dedicated support for business clients, which might include specific account managers or tailored services.
• Online Information & FAQs Implied: A well-structured website like theirs typically includes sections for “Learn More” as seen in the footer area or an FAQ section that answers common questions about delivery, returns, product care, and installation. This self-service support can resolve many customer queries without direct contact.
• Trustpilot Reviews: The prominent display of “Trustpilot Customer Reviews” on their homepage signifies transparency and indirectly acts as a form of customer support feedback. A high rating on Trustpilot typically indicates a strong commitment to customer satisfaction and effective issue resolution.

Overall, Tilesandstonedirect.co.uk seems to offer robust customer support channels, with a strong emphasis on direct phone contact and the personalized service available through their physical showroom and design services.

This multi-faceted approach aims to cater to different customer preferences and needs.

How to Resolve Issues with Tilesandstonedirect.co.uk

Should you encounter any issues with your order or products from Tilesandstonedirect.co.uk, their customer-centric approach suggests a clear path for resolution.

Based on typical online retail practices and the information on their site, here’s how to approach problem-solving:

1. Initial Contact – Phone is Best:

   • Call Them Directly: The most effective first step for any issue missing items, damaged goods, delivery problems, product discrepancies is to call their customer service line: 01245 461275. Their prominent display of this number suggests it’s their primary channel for immediate concerns.
   • Be Prepared: Before calling, have your order number, date of purchase, product details, and a clear description of the issue ready. This will help them assist you more efficiently.
   • Document Everything: Make a note of the date and time of your call, the name of the representative you spoke with, and a summary of the conversation.

2. Email or Online Contact Form for less urgent matters:

   • If the issue isn’t urgent, or if you prefer a written record, look for a “Contact Us” page on their website. This usually provides an email address or an online submission form.
   • Include Details: Attach photos if applicable e.g., for damaged tiles, and provide all relevant order information.
   • Keep a Copy: Ensure you keep a copy of any emails you send.

3. Review Their Policies:

   • Before contacting them, or while waiting for a response, it’s wise to consult their “Terms and Conditions” or “Returns Policy” often linked in the footer, though not explicitly shown in the provided text. This will inform you of their official stance on:
     • Returns: How to return faulty or unwanted items, and within what timeframe.
     • Damaged Goods: Procedures for reporting and replacing damaged deliveries.
     • Cancellations: Their policy on order cancellations.
     • Refunds: How refunds are processed.
   • Understanding their official policies will empower you in your discussions.

4. Visit the Showroom if local:

   • If you’re located near Chelmsford, Essex, and the issue is significant or requires in-person discussion e.g., color discrepancy where online photos were misleading, visiting their showroom might be beneficial. You can speak with staff directly and potentially show them the product in question.
   • Appointment: It might be worth calling ahead to ensure the right person is available to assist you.

5. Escalate if Necessary:

   • If your initial contact doesn’t resolve the issue to your satisfaction, ask to speak to a supervisor or a manager.
   • Clearly articulate what resolution you are seeking e.g., replacement, refund, partial refund.

6. Utilize Trustpilot as a last resort for public feedback:

   • Since Tilesandstonedirect.co.uk prominently displays Trustpilot reviews, this platform can be a place to leave feedback if your issue remains unresolved through direct communication. However, it’s generally recommended to exhaust direct communication channels first. A public review might prompt a quicker official response, but it should not be the first step in problem-solving.

By following these structured steps, you can effectively communicate your concerns and work towards a satisfactory resolution with Tilesandstonedirect.co.uk.

The emphasis on direct phone contact and a physical showroom suggests a company that is accessible for customer support and issue resolution.

Frequently Asked Questions

What is Tilesandstonedirect.co.uk?

Tilesandstonedirect.co.uk is an online and physical tile retailer based in Chelmsford, Essex, UK, specializing in natural stone, ceramic, and porcelain tiles, along with a full range of tiling accessories.

Where is Tilesandstonedirect.co.uk located?

Their physical showroom is located in Chelmsford, Essex, UK.

What types of tiles does Tilesandstonedirect.co.uk offer?

They offer a wide variety of tiles including floor tiles, wall tiles, mosaic tiles, and tiles categorized by style stone effect, marble effect, wood effect, patterned and finish polished, satin, matt.

Does Tilesandstonedirect.co.uk offer accessories?

Yes, they offer a comprehensive range of tiling accessories including tools, trims, spacers, adhesives & grouts, underfloor heating, and cleaning products.

Is there a free design service available?

Yes, Tilesandstonedirect.co.uk offers a free 3D design service for kitchens and bathrooms, providing stunning renderings and 360° panoramas. Ultimatewebsites.ie Reviews

Does Tilesandstonedirect.co.uk offer free shipping?

Yes, nationwide free shipping is available, though it is typically subject to certain terms and conditions, such as a minimum order value.

Can I collect my order in person?

Yes, they offer a “Click & Collect” option, allowing customers to order online and pick up their items from the Chelmsford showroom.

How can I calculate the number of tiles I need?

Many product pages on Tilesandstonedirect.co.uk feature a “Calculate Total Cost” tool where you can enter the area to be tiled, and it will estimate the quantity needed.

What payment methods does Tilesandstonedirect.co.uk accept?

While not explicitly detailed on the homepage, typical online retailers accept major credit/debit cards.

Payment options will be displayed during the checkout process. Antalyaklinik.com Reviews

How long does delivery take from Tilesandstonedirect.co.uk?

Delivery times vary by product.

Many items indicate “3-5 days,” while some specialized products may have longer lead times, such as “2-3 weeks.”

Do they cater to trade professionals?

Yes, Tilesandstonedirect.co.uk offers the option to “Create an Account” for trade customers, suggesting specialized services or pricing for professionals.

Are there sales or clearance items available?

Yes, the website prominently features a “Stock Sale!” banner and a “CLEARANCE Items” section, offering discounted products.

How can I contact Tilesandstonedirect.co.uk customer service?

You can contact them by phone at 01245 461275. They likely also have an online contact form or email for less urgent inquiries. Sparkyshop.co.nz Reviews

Does Tilesandstonedirect.co.uk have good customer reviews?

The website prominently displays Trustpilot Customer Reviews, which generally indicates a focus on customer satisfaction and transparency. You can check their specific rating on Trustpilot.

Can I return tiles if I over-ordered or change my mind?

You would need to consult their specific “Returns Policy” usually linked in the footer for details on conditions, timeframes, and procedures for returns or over-ordered items.

What is the typical pricing structure for tiles?

Tiles are typically priced per tile and also per square meter M2, allowing customers to compare costs easily based on their project needs.

Do they offer samples?

While not explicitly stated on the provided homepage text, reputable tile retailers often offer samples for a small fee or free, which is advisable for online purchases to verify color and texture.

What is LVT flooring?

LVT stands for Luxury Vinyl Tile, a durable and versatile flooring option that Tilesandstonedirect.co.uk also supplies, often mimicking the look of natural wood or stone. Johndwood.co.uk Reviews

How experienced is Tilesandstonedirect.co.uk in the tile market?

They claim over 50 years of experience in the tile market, highlighting their extensive knowledge and commitment to sourcing high-quality products.

Can I get advice on choosing the right tiles for my project?

Yes, with their “Friendly Personal Service,” physical showroom, and free 3D design service, they aim to provide expert advice and assistance to help customers select the most suitable tiles for their needs.

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