Totalproplumbing.com Review

After careful evaluation of totalproplumbing.com, We give it a Trust Score of 2.8 out of 5 stars. While the website provides clear information on its services as a plumbing repair provider for home warranty companies, several critical elements are missing that would instill higher confidence and transparency for a user, especially when dealing with home repairs and potential liabilities.

Overall Review Summary:

• Clarity of Service: The website clearly defines its role as a plumbing repair service for home warranty providers, explaining the warranty process in detail.
• Transparency on Limitations: It is highly transparent about what is not covered by typical home warranty plans and the homeowner’s responsibilities, including potential additional costs, liabilities for existing fragile plumbing, and damages to the work area. This level of detail, while crucial for homeowners, also highlights numerous scenarios where the homeowner bears significant financial risk.
• Lack of Direct Customer Interface: The primary focus is on serving home warranty providers. There is no clear mechanism for a homeowner to directly request service or get a quote without going through their warranty provider first.
• Missing Trust Signals: A notable absence of customer reviews, testimonials, or case studies directly on the site. In the service industry, especially for home repairs, social proof is paramount.
• No Pricing Information: While they work through warranty providers, even a general idea of how additional costs are structured or an FAQ about potential out-of-pocket expenses would be beneficial.
• Limited Contact Information: Beyond “Registrar Abuse Contact Email” and “Registrar Abuse Contact Phone” from the WHOIS data, the website itself doesn’t feature readily visible direct customer service contact options like a general inquiry email, a dedicated customer service phone number, or a physical address.
• No Online Booking/Scheduling: For a modern service provider, the lack of an online scheduling or appointment request system is a significant drawback.
• No Blog or Resources Section: Beyond the “Warranty Process” and “TotalPRO Story,” there are no additional resources, tips, or informative articles that would position them as industry experts or assist homeowners with general plumbing knowledge.
• Absence of Certifications/Accreditations: No mention of professional certifications, licenses, or affiliations with plumbing associations that would vouch for their expertise and credibility.
• Privacy Policy/Terms of Service: While implied by the disclaimers, dedicated links to a comprehensive privacy policy or terms of service are not prominently displayed.
• Customer Support: The primary customer support channel seems to be through the warranty provider, with TotalPRO acting as a subcontractor. Direct customer support mechanisms for the homeowner are not evident.

The detailed disclaimers regarding homeowner liability for old pipes, potential damage to property during repairs, and mold issues, while legally prudent, place a significant burden of risk on the homeowner.

While they state they operate on behalf of “a dozen different home warranty providers” and are “partnered with Providers that control over 80% of all Ohio Home Warranties,” this is a claim that lacks external verification directly on their site.

For a homeowner entrusting their property to a repair service, the absence of direct customer reviews, transparent pricing, and clear direct contact avenues is a significant concern.

The focus appears heavily weighted towards the contractual relationship with warranty providers rather than the end-user homeowner experience.

Therefore, while seemingly legitimate in its stated purpose, the lack of robust customer-centric features and trust signals lowers its overall score.

Best Alternatives for Plumbing Services General, not tied to warranty providers:

When looking for plumbing services, prioritizing reliability, transparency, and proven customer satisfaction is key.

These alternatives represent well-established national and local options for plumbing needs, emphasizing direct customer interaction and clear service offerings:

• Roto-Rooter:

  

  • Key Features: 24/7 emergency services, drain cleaning, water heater repair/installation, sewer line services, general plumbing repairs. Known for rapid response times.
  • Average Price: Varies widely by service and location. typically offers upfront pricing after diagnosis.
  • Pros: Widespread availability across the US, highly experienced technicians, comprehensive service range, strong brand recognition.
  • Cons: Can be more expensive than independent contractors, pricing may not always be competitive for smaller jobs.

• Mr. Rooter Plumbing:

  • Key Features: Focuses on “courtesy, cleanliness, and professionalism,” offers drain cleaning, plumbing repair, water heater services, sewer services, and preventative maintenance.
  • Average Price: Provides flat-rate pricing upfront.
  • Pros: Strong emphasis on customer service, professional and courteous technicians, transparent pricing, national franchise network.
  • Cons: Franchise-dependent quality can vary slightly, may not always be the cheapest option.

• ARS® / Rescue Rooter®:

  • Key Features: Heating, air conditioning, and plumbing services. Offers drain cleaning, leak detection, water heater services, and plumbing repair. Available for emergency services.
  • Average Price: Provided after on-site assessment.
  • Pros: Offers bundled services HVAC and plumbing, large national presence, trained and certified technicians.
  • Cons: Can be a larger corporate entity, potentially less personalized service than local businesses.

• Angi formerly Angie’s List:

  • Key Features: A platform to find and hire local service professionals, including plumbers. Users can read reviews, compare quotes, and book services.
  • Average Price: Varies by individual contractor. platform helps facilitate quotes.
  • Pros: Access to a wide network of local, vetted professionals, extensive customer reviews, ability to compare multiple bids.
  • Cons: Quality depends on the individual contractor, takes effort to vet and compare options.

• HomeAdvisor:

  • Key Features: Similar to Angi, connects homeowners with local service providers. Offers instant booking, cost guides, and professional matching.
  • Average Price: Dependent on the contractor chosen through the platform.
  • Pros: Quick matching with professionals, background checks on pros, useful cost guides for various services.
  • Cons: Can sometimes lead to multiple calls from different contractors, quality can vary.

• Local Licensed Plumbing Contractors:

  • Key Features: Independent, locally owned businesses. Services typically include all aspects of plumbing, often with more personalized service.
  • Average Price: Highly variable. often competitive.
  • Pros: Support local economy, often more flexible and personalized service, deep knowledge of local codes and common issues.
  • Cons: Can be harder to vet without strong online presence, availability may be limited to specific areas.

• Plumbing Supply Stores for DIY or referral:

  • Key Features: While not a direct service, many local plumbing supply stores have relationships with trusted plumbers and can offer referrals for specific needs. They also provide parts for DIY fixes.
  • Average Price: Varies. for materials, it’s retail cost. Referrals are free, but service costs apply.
  • Pros: Can get expert advice on parts, often have relationships with highly reputable local plumbers, good for minor DIY repairs.
  • Cons: Not a direct service provider, requires more effort to coordinate.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Totalproplumbing.com Review & First Look

When first encountering Totalproplumbing.com, the initial impression is one of a service provider deeply integrated into the home warranty ecosystem.

The website doesn’t aim to be a direct-to-consumer plumbing service but rather a B2B partner for home warranty companies that then extends its services to their policyholders.

This specialized niche means its presentation and information architecture differ significantly from a typical retail plumbing business.

The “Home Warranty Industry” focus is immediately apparent, indicating a specific operational model.

Understanding TotalPRO’s Business Model

TotalPRO positions itself as a specialized plumbing contractor primarily serving the “Home Warranty Industry.” This means they don’t directly solicit work from individual homeowners in the conventional sense but receive service requests from home warranty providers.
Key aspects of this model include: Veldoraco.com Review

• B2B Focus: Their primary clients are large home warranty companies.
• Referral-Based Work: Homeowners with warranty plans contact their warranty provider, who then dispatches TotalPRO.
• Contractual Obligations: TotalPRO operates under the terms of the warranty contract, not a direct service agreement with the homeowner.
  Data Point: The homepage states, “TotalPRO is partnered with Providers that control over 80% of all Ohio Home Warranties.” This claim, if verifiable, indicates a significant market share within their specific operational area and niche.

Initial Website Navigation and User Experience

The website’s design is functional but minimalist.

Navigation is straightforward, with clear links to “The Warranty Process” and “The TotalPRO Story” prominently featured.
User experience elements:

• Simple Layout: Easy to read, no distracting pop-ups or overwhelming graphics.
• Information Hierarchy: The most crucial information regarding the warranty process and homeowner responsibilities is front and center.
• Mobile Responsiveness: A modern website should be responsive across devices, though this can only be confirmed through direct testing.
• Call to Action: Lacks clear calls to action for individual homeowners, reinforcing their B2B-centric model.

What’s Immediately Apparent

The site’s main strength lies in its comprehensive explanation of how home warranties work in relation to plumbing repairs, detailing common misconceptions and homeowner responsibilities.

This transparency, while potentially off-putting due to the extensive list of exclusions, is valuable.
Noteworthy observations:

• Detailed Disclaimers: Extensive sections on leaks, pipes and fixtures, work area impact, access, special circumstances, sweating pipes, and mold waivers.
• Operational Scope: They clearly state their service area central and southwestern Ohio and their growth trajectory since 2015.
• No Direct Service Booking: Absence of typical features like “request service” or “get a quote” buttons for homeowners.

Trust Signals and Credibility on First Impression

From a consumer perspective, several standard trust signals found on reputable service websites are missing. Gotackle.app Review

This isn’t necessarily a sign of illegitimacy but points to their niche business model.
Missing trust elements:

• Customer Testimonials/Reviews: No dedicated section for homeowner feedback or star ratings.
• Certifications/Licenses: No visible display of plumbing licenses, insurance, or industry accreditations.
• Team Biographies: No “meet the team” section or profiles of their technicians.
• Direct Contact Information: The most prominent contact details are from the WHOIS data, not directly on the website for general inquiries.

The Nuance of Transparency vs. Liability

While TotalPRO provides exhaustive detail on what homeowners are liable for, this can create a perception of transferring significant risk to the consumer.

For instance, the “Mold Waiver and Release of Liability” is particularly assertive in absolving them from responsibility for mold-related damages.
Implications of detailed disclaimers:

• Consumer Education: Serves to educate homeowners, albeit in a stern tone, about the complexities and limitations of home warranties.
• Risk Allocation: Explicitly defines scenarios where the homeowner, not the warranty provider or TotalPRO, bears costs and risks.
• Legal Protection: Likely designed to minimize legal disputes by setting clear expectations upfront.

Totalproplumbing.com Pros & Cons

Understanding the strengths and weaknesses of Totalproplumbing.com is crucial for anyone considering their services, whether directly or indirectly through a home warranty provider.

While the site provides a wealth of information, its operational model and content structure lead to specific advantages and disadvantages. Go.codecareermastery.com Review

Advantages of Totalproplumbing.com’s Approach

The primary advantage lies in their specialized focus and the detailed information they provide regarding home warranty plumbing repairs.

• Specialized Expertise in Home Warranty Plumbing: TotalPRO’s exclusive focus on home warranty plumbing repairs means they likely possess deep knowledge of how these contracts work, what’s typically covered, and the common issues encountered. This specialization can lead to more efficient handling of warranty claims.
  • Benefit: Technicians and staff are familiar with the nuances of various warranty policies, potentially streamlining the repair process for covered items.
  • Data Point: The website highlights their “Primary or Lead” designation with providers controlling “over 80% of all Ohio Home Warranties,” suggesting strong operational partnerships and volume.
• Highly Transparent Regarding Warranty Limitations: The website is exceptionally transparent about what is not covered by home warranties, including common exclusions and homeowner responsibilities. This level of detail, while extensive, helps manage expectations.
  • Benefit: Homeowners are forewarned about potential out-of-pocket expenses and common pitfalls, reducing surprises.
  • Example: The site clearly explains that “TotalPRO does not have the right or ability to modify, change or exempt any part of the warranty agreement between the warranty provider and the homeowner.”
• Clear Explanation of the Warranty Process: The “The Warranty Process” section offers a step-by-step guide on how a repair request moves from the homeowner to the warranty provider and then to TotalPRO.
  • Benefit: Provides clarity for homeowners navigating the often-complex home warranty claims process.
  • Illustration: Examples like the main-line drain cleaning or water heater replacement scenarios illuminate specific cost-sharing situations.
• Established Operational History: Formed in 2015, TotalPRO has several years of operation and a stated track record of growth, from one vehicle to “seven technicians, in seven service vehicles across most of central and southwestern Ohio.”
  • Benefit: Suggests a stable and expanding business, implying reliability and continued service.
  • Statistic: “In 2021 we provided plumbing services to over 5,000 households.” This indicates significant operational volume.
• Detailed Disclaimers for Legal Clarity: While potentially overwhelming, the extensive disclaimers on liability for existing conditions e.g., old pipes breaking, mold serve to clearly define the boundaries of their responsibility, which is important for both the service provider and the customer.
  • Benefit: Reduces ambiguity and sets a strong legal framework for their services, protecting them from unforeseen liabilities.
  • Specifics: Sections on “Leaks,” “Pipes and Fixtures,” “Work Area Impact,” and “Mold Waiver and Release of Liability” are examples of this comprehensive legal clarity.

Disadvantages and Areas for Improvement

The primary drawbacks stem from their business model’s implications for direct customer interaction and the absence of common trust-building elements found on most consumer-facing service websites.

• Lack of Direct Customer-Facing Features: The website lacks common features that empower homeowners to directly engage with the service provider, such as online scheduling, quote requests, or a general customer service contact form.
  • Impact: Forces homeowners to route all inquiries and service requests through their warranty provider, potentially adding an extra layer of bureaucracy and delaying direct communication.
  • Observation: There’s no “Contact Us” page with a general inquiry email or phone number for direct customer support on the website itself, beyond the WHOIS data.
• Absence of Customer Reviews or Testimonials: A significant omission is the complete lack of customer feedback, reviews, or testimonials directly on the website. In a service industry, social proof is paramount for building trust.
  • Impact: Makes it difficult for prospective customers even those assigned by a warranty company to gauge the quality of service from past experiences.
  • Consequence: Homeowners have to rely solely on the warranty provider’s vetting process or seek third-party reviews, which may not be readily available or consistent.
• No Transparent Pricing Structure for non-covered items: While they work within warranty agreements, the site doesn’t offer any general guidance on how non-covered expenses are priced e.g., hourly rates, fixed fees for specific upgrades.
  • Impact: Homeowners are left without clear expectations for out-of-pocket costs when situations arise that fall outside their warranty coverage.
  • Suggestion: Even a general FAQ on how they charge for “upgraded package options” or “additional costs” would enhance transparency.
• Overwhelming Liability Disclaimers for Homeowners: While transparent, the sheer volume and detail of disclaimers regarding homeowner liability for various scenarios e.g., old pipes breaking, property damage during access, mold can be intimidating and may deter homeowners.
  • Impact: Shifts a substantial portion of the risk and potential cost burden onto the homeowner, even during a seemingly routine repair under warranty.
  • Concern: The “Mold Waiver” is particularly strong, stating the homeowner assumes “all damages and injury to property or persons” resulting from mold.
• Limited Service Area Transparency on Homepage: While the “TotalPRO Story” details their expansion, the primary homepage doesn’t immediately highlight their specific service geographic locations clearly for a quick check by potential users.
  • Impact: A user might have to dig into the “Story” section to confirm if their area is served.
  • Improvement: A dedicated “Service Areas” map or list would improve user experience.
• Lack of Professional Certifications/Affiliations Display: The absence of plumbing licenses, certifications, or affiliations with professional bodies e.g., PHCC on the website itself reduces the perception of professional vetting and adherence to industry standards.
  • Impact: Potential customers cannot easily verify their professional credentials from the website.
  • Recommendation: Displaying relevant licenses and affiliations would significantly boost credibility.

Is Totalproplumbing.com Legit?

When evaluating the legitimacy of an online entity like Totalproplumbing.com, it’s essential to look beyond the surface and delve into various indicators, from its domain registration to the nature of its stated operations.

Based on the provided information, Totalproplumbing.com appears to be a legitimate operational business, albeit one with a specific niche and business model that influences its online presence.

WHOIS Data Analysis

The WHOIS data provides valuable insights into the domain’s registration and longevity. Futurobots.com Review

• Creation Date: The domain was created on 2015-08-14T18:24:27Z. This nearly decade-long operational history as of 2024 is a strong indicator of legitimacy. Scams or fly-by-night operations typically have very new domain registrations.
• Registry Expiry Date: The domain is set to expire on 2027-08-14T18:24:27Z. A long expiry date suggests a long-term commitment to the business, as legitimate entities renew their domains for multiple years.
• Registrar: Registered through GoDaddy.com, LLC, a reputable and widely used domain registrar. This lends credibility, as illegitimate sites sometimes use less scrutinized registrars.
• Domain Status: The status “clientDeleteProhibited,” “clientRenewProhibited,” “clientTransferProhibited,” and “clientUpdateProhibited” are common for domains that have had privacy or security features enabled by the registrar to prevent unauthorized changes. This is generally a good sign, indicating protection.
• Abuse Contact: The presence of a registrar abuse contact email and phone number [email protected], 480-624-2505 allows for reporting any suspicious activity, a standard feature for legitimate domains.
• DNSSEC: Listed as “unsigned,” which isn’t ideal for security but is not uncommon for smaller business websites and doesn’t inherently indicate illegitimacy. It simply means DNS responses aren’t cryptographically signed.

Operational Claims and Market Niche

Totalproplumbing.com clearly articulates its business model: serving home warranty providers and their customers.

• Specific Niche: Focusing solely on “Home Warranty Plumbing Repairs” is a defined and viable business niche within the broader plumbing and home services industry. This specialization can lead to operational efficiencies and expert knowledge within that segment.
• Stated Growth: The “TotalPRO Story” details a growth trajectory from 2015 to 2021, expanding from one vehicle and two technicians to seven technicians and vehicles across central and southwestern Ohio. Providing concrete numbers like “over 5,000 households” served in 2021 adds a layer of verifiable information.
• Partnerships: Claiming partnerships with providers controlling “over 80% of all Ohio Home Warranties” indicates a significant presence and established relationships within their declared market. While this claim would ideally be verifiable through external sources, it aligns with a legitimate B2B service provider model.
• Physical Operations Implied: The descriptions of technicians, vehicles, and serving specific Ohio counties strongly imply a physical operational presence, not just an online facade.

Blacklist Status

The “Not Blacklisted” status is a positive indicator.

• Clean Record: Being free from major blacklists which flag websites involved in spam, malware, or phishing suggests the domain has not been associated with malicious activities. This is crucial for user safety and trust.

Missing Elements and Considerations

While indicators lean towards legitimacy, the absence of certain elements raises questions about their consumer-facing transparency and customer support approach.

• No SSL Certificate Reported crt.sh: The report indicates “0 certs found” on crt.sh. If accurate, this is a significant security concern. An SSL certificate HTTPS encrypts data between the user’s browser and the website, protecting personal information. For any website, especially one dealing with service requests or potentially sensitive homeowner data even if indirect, HTTPS is non-negotiable for security and legitimacy. However, it’s possible crt.sh’s data is incomplete or the domain has a newer certificate not yet indexed. Crucial check: A live visit to the site would confirm if it uses HTTPS. If it does not use HTTPS, this would significantly impact its legitimacy score for data security.
• Lack of Direct Customer Support Channels: As noted earlier, the absence of a general contact email, phone number, or physical address directly on the website for homeowner inquiries outside of the warranty process is unusual for a service business.
• No Online Reputation on site: The lack of testimonials or links to third-party review sites prevents easy assessment of their customer service quality directly from their platform.

In conclusion, based on the WHOIS data, operational claims, and blacklist status, Totalproplumbing.com appears to be a legitimate business operating as a specialized contractor for home warranty providers in Ohio.

Its longevity and claimed market penetration support this. Ambrook.com Review

However, the potential lack of an SSL certificate which must be verified by a live visit and the limited direct customer-facing communication channels are areas that, if unaddressed, could significantly impact its perceived trustworthiness and usability from a direct consumer perspective, despite its underlying business legitimacy.

How Home Warranty Plumbing Repairs Work with TotalPRO

Understanding the mechanics of how plumbing repairs are facilitated through a home warranty provider, with TotalPRO acting as the service arm, is crucial for homeowners.

The website provides a detailed, albeit liability-focused, explanation of this process.

It emphasizes that TotalPRO operates strictly within the confines of the homeowner’s warranty contract.

The Initial Claim Process

The journey begins when a homeowner discovers a plumbing issue covered by their home warranty. Naturalogi.com Review

• Homeowner Contacts Warranty Provider: The first and most critical step is for the homeowner to contact their home warranty provider directly. TotalPRO does not handle initial claims.
  • Action: This typically involves calling a dedicated claims line or submitting a request through the warranty provider’s online portal.
  • Importance: Skipping this step or attempting to contact TotalPRO directly before filing a claim with the warranty provider will likely result in no service.
• Warranty Provider Dispatches TotalPRO: Once the warranty provider receives and processes the claim, they then dispatch a service contractor from their network.
  • TotalPRO’s Role: TotalPRO is one of these network contractors, specializing in plumbing. The website states they are “Primary or Lead” for many providers in Ohio, meaning they are often the first or only choice for plumbing jobs in their territory.
  • Coordination: The warranty provider informs TotalPRO of the service request, including details of the issue and the homeowner’s contact information.

The Repair and Assessment Phase

Once dispatched, TotalPRO technicians proceed with diagnosis and repair, always with the warranty contract in mind.

• Diagnosis and Assessment: A TotalPRO technician will arrive to diagnose the plumbing system failure.
  • Focus: The technician’s primary role is to identify the cause of the issue as it relates to the warranty coverage.
  • Pre-existing Conditions: They will assess if the issue stems from normal wear and tear covered versus neglect, improper installation, or acts of nature typically not covered.
• Understanding Coverage and Exclusions: TotalPRO’s website extensively details the scenarios where coverage might be limited or where the homeowner incurs additional costs.
  • Common Exclusions: Examples include roots or collapsed pipes beyond diagnosis, bringing systems up to code, expansion tanks, relocating units, disposal of old units, or cosmetic damage.
  • Homeowner Responsibility: The site stresses that if a repair continues beyond the warranty’s scope, the homeowner is responsible for the additional cost parts and labor, plus any deductible/copay.
  • Data Point: “Most warranty contracts require the homeowner to pay a deductible or copay when the repair is performed.” This is a standard practice in the home warranty industry.

Post-Repair and Liability Considerations

The process doesn’t end with the repair. significant liability clauses are in effect.

• Verification of Repair: TotalPRO technicians are expected to “inspect and test a leak repair to verify the leak has indeed been fixed and no water is seen” before leaving the job.
  • Crucial Step: This ensures the immediate problem is resolved.
• New Leaks vs. Recalls: The website explicitly states that a “second leak, that was not present at the time as the first leak, is a new, separate repair, not part of the original warranty claim – and not a recall.”
  • Implication: Homeowners must submit a new claim and potentially pay another deductible for a subsequent, separate issue.
• Homeowner Liability for Old Plumbing and Work Area: This is a heavily emphasized section. Homeowners are liable for old, brittle plumbing or fixtures that break during attempted repairs. TotalPRO is not responsible for cleanup, remediation, or restoration related to such breakages.
  • Specific Damages Not Covered: This includes damage to concrete, asphalt, walls, cabinets, sod, landscaping, utility lines, personal property insulation, ceilings, walls, flooring, and cosmetic defects.
  • Example: “Homeowner recognizes that TotalPRO’s liability shall be limited to furnishing labor and parts necessary to remedy any defects in parts or workmanship which are covered by our Warranty on our services.” This clearly limits their liability to their own workmanship on covered items.
• Access and Restoration: If access requires cutting into drywall or other materials, TotalPRO will make the access but the homeowner is responsible for all restoration.
  • Practical Impact: This means homeowners must budget for or arrange for contractors to repair walls, floors, or ceilings after plumbing access is made.
• Special Circumstances e.g., stuck cables, polybutylene: The website outlines specific scenarios like sewer machine cables getting stuck in broken pipes, where the homeowner is responsible for removal costs. They also explicitly state: “We do not service polybutylene piping.” This is important as polybutylene is a known problematic piping material.
• Mold Waiver and Release of Liability: A significant clause where the homeowner assumes all risk for mold or mold-related damages resulting from the repair services.
  • Legal Protection: This broad waiver is designed to protect TotalPRO from claims related to pre-existing or exacerbated mold issues.
  • Consumer Action: Homeowners are advised to be aware of this clause and address mold concerns independently.

In essence, TotalPRO operates as a specialized subcontractor.

While they provide the plumbing service, the entire interaction, from claim initiation to coverage determination and ultimate financial responsibility for non-covered items, remains heavily governed by the homeowner’s contract with their primary home warranty provider.

This model prioritizes adherence to warranty terms and clear liability boundaries. Alwalaaoman.com Review

Understanding Totalproplumbing.com’s Coverage & Limitations

Totalproplumbing.com’s website is notably thorough in detailing what is, and more importantly, what is not covered under the typical home warranty contracts they service.

This transparency, while potentially overwhelming, is crucial for homeowners to understand their financial exposure.

The core principle is that TotalPRO operates strictly within the terms defined by the homeowner’s specific warranty provider.

Core Coverage Under Home Warranty as serviced by TotalPRO

TotalPRO’s services align with what standard home warranty plans typically cover for plumbing systems, primarily focusing on failures due to “normal wear and tear.”

• Repair/Replacement of Major Plumbing Systems: This generally includes pipes, drains, and some fixtures when they fail due to regular use.
  • Example: Clearing a blockage in a main-line drain, up to a set length, is often covered as long as there is convenient access.
  • Water Heaters: The cost of the tank and labor to disconnect/install a new one is commonly covered if a water heater cannot be repaired.
• Diagnostic Services: The initial diagnosis of the plumbing issue is typically covered as part of the warranty process.
  • Crucial Point: Even if the repair isn’t fully covered e.g., due to roots, the diagnosis that identifies the root cause often is.

Extensive Exclusions and Homeowner Responsibilities

The strength of Totalproplumbing.com’s content lies in its detailed breakdown of what is not covered, highlighting the homeowner’s financial liabilities. Alamode.com Review

• Pre-Existing Conditions & Code Violations:
  • Neglect and Lack of Maintenance: Failure to perform scheduled maintenance.
  • Improper/Non-Code Compliant Installations: If previous work was not up to code, the warranty may not cover repairs to bring it into compliance.
  • Bringing Up to Code: For replacements e.g., water heater, costs associated with bringing venting, piping, or other components up to current code are typically not covered. This is a significant potential out-of-pocket expense.
  • Homeowner Action: This emphasizes the need for regular home inspections and ensuring all installations meet current building codes.
• External Factors & Acts of Nature:
  • Insurable Events: Damage from floods, house fires, or other “acts of nature” are explicitly not covered by home warranties. these fall under homeowner’s insurance.
  • Pest Damage: Damage caused by pests is typically excluded.
  • Damage by Homeowner/Third-Party: Damage caused by the homeowner’s or a third party’s accident, negligence, misuse, or abuse is not covered.
• Structural & Access Limitations:
  • Radon Protection Systems: TotalPRO is prohibited from removing or modifying these. If a sump pump is under a sealed radon cover, the homeowner must arrange for the radon provider to open and reseal it.
  • Rooftop Vents: Accessing drain lines via rooftop vents is prohibited.
  • Work Area Damage: TotalPRO explicitly disclaims responsibility for damage to concrete, asphalt, walls, cabinets, sod, landscaping, sprinklers, utility lines, personal property insulation, ceilings, walls, flooring, or cosmetic defects during repairs. The homeowner is responsible for restoration.
  • Access Creation: If cutting drywall or other materials is needed for access, TotalPRO will make the cut, but the homeowner is solely responsible for all restoration.
• Specific Plumbing Scenarios with Limited Coverage:
  • Roots/Collapsed Pipes: For drain cleanings, while clearing blockages is covered, the source being roots or a collapsed pipe often means the warranty only covers diagnosis, not the extensive repair or replacement of the pipe itself, unless an upgraded package is purchased.
  • Water Heater Upgrades/Relocations: Costs for upgrading a water heater, relocating it, or disposing of the old unit are typically not covered.
  • Old/Brittle Plumbing: Homeowners are liable if old, fragile pipes or fixtures break or become unusable during an attempted repair, including costs for parts and labor not covered by the warranty. TotalPRO is not responsible for cleanup or remediation in these cases.
  • Multiple Leaks: A new leak developing after a previous one is fixed is considered a “new, separate repair, not part of the original warranty claim – and not a recall,” requiring a new claim and deductible.
  • Sweating Pipes: Condensation “sweating” is not a leak and is not covered. Insulation is recommended for this.
  • Stuck Sewer Cables: If sewer machine cables get stuck in broken or separated sewer lines, the homeowner is responsible for the cost of removing and/or recovering them.
  • Polybutylene Piping: TotalPRO explicitly states, “We do not service polybutylene piping.” This is a critical exclusion as polybutylene is known for widespread failures.
• Mold Waiver and Release of Liability: This is a significant point. TotalPRO is not responsible for any mold “released or agitated, dispersed as a result of any attempted repair,” and the homeowner “expressly agrees to assume the risk of all damages and injury to property or persons, if any, resulting from any and all mold related damages.” This is a broad release from liability.

Homeowner Action and Awareness

The overriding message from Totalproplumbing.com is the absolute necessity for homeowners to:

• Read Their Warranty Contracts Thoroughly: “It needs to be stressed that homeowners should read their warranty contracts thoroughly and become familiar with the terms and conditions.” This is highlighted multiple times.
• Understand Their Deductibles/Copays: These are standard and apply to each covered repair.
• Be Prepared for Out-of-Pocket Expenses: Many scenarios described on the site indicate that even with a warranty, significant additional costs can fall to the homeowner.

In summary, while TotalPRO offers a valuable service to home warranty companies and, by extension, their customers, its extensive list of limitations and liability waivers means that homeowners must be acutely aware of their specific warranty terms and prepared for potential out-of-pocket expenses beyond their deductible.

The website’s strength in this regard is its transparency, forcing homeowners to confront the realities of their policy.

Totalproplumbing.com Alternatives: Finding Reliable Plumbing Services

Given Totalproplumbing.com’s specialized role within the home warranty ecosystem and its focus on that B2B relationship, homeowners seeking direct plumbing services or a different operational model might look for alternatives.

The market for plumbing services is vast, ranging from large national chains to local independent contractors, each with varying approaches to service, pricing, and customer interaction. Playskan.com Review

When to Seek an Alternative to TotalPRO’s Model

Homeowners might prefer an alternative if:

• No Home Warranty: If you don’t have a home warranty, TotalPRO’s services are not directly accessible to you.
• Desire for Direct Service: You prefer to directly contact a plumber, get a quote, and manage the repair without an intermediary.
• Full Transparency on All Costs: You want a service provider that offers comprehensive upfront pricing for all work, including potential code upgrades or restorative work.
• More Comprehensive Guarantees/Warranties: You seek a plumber who offers robust warranties on their work that go beyond the limitations of a home warranty provider.
• Local Relationship: You prefer to build a relationship with a local, independent plumber for ongoing maintenance and future needs.
• Emergency Situations: For immediate, critical emergencies where you can’t wait for a warranty dispatch process.

Types of Plumbing Service Alternatives

1. National Plumbing Chains e.g., Roto-Rooter, Mr. Rooter Plumbing, ARS® / Rescue Rooter®:

   • Model: Large, franchised networks with extensive geographic reach.
   • Pros:
     • 24/7 Availability: Many offer round-the-clock emergency services.
     • Standardized Services: Generally provide a consistent level of service across their network.
     • Comprehensive Offerings: Cover a wide range of plumbing issues, from drain cleaning to water heater installation.
     • Upfront Pricing: Many provide flat-rate pricing after diagnosis, so you know the cost before work begins.
   • Cons:
     • Potentially Higher Costs: Overhead can be higher, leading to premium pricing compared to smaller local shops.
     • Franchise Variation: Quality can sometimes vary slightly between different franchise locations.
   • How to Find: Roto-Rooter, Mr. Rooter Plumbing, ARS%C2%AE+%2F+Rescue+Rooter%C2%AE

2. Local Independent Plumbing Contractors:

   

   • Model: Small, often family-owned businesses that serve a specific geographic area.
     • Personalized Service: Often offer more tailored and flexible solutions.
     • Competitive Pricing: Can sometimes be more cost-effective due to lower overhead.
     • Community Focus: Invested in local reputation and repeat business.
     • Deep Local Knowledge: Familiar with local building codes, common issues in older homes, and local suppliers.
     • Limited Availability: May not offer 24/7 emergency services or have extensive staffing.
     • Varying Quality: Quality can be highly dependent on the individual contractor. requires thorough vetting.
     • Less Marketing: May be harder to find without strong local search presence or referrals.
   • How to Find: Search “licensed plumbing contractor near me” on Google Maps, use local directories, or ask for recommendations from neighbors. Check for state licensing board verification.

3. Online Service Marketplaces e.g., Angi, HomeAdvisor: Bingosheets.net Review

   • Model: Platforms that connect homeowners with local service professionals, including plumbers.
     • Wide Selection: Access to a large pool of vetted contractors.
     • Customer Reviews: Crucial for evaluating potential plumbers based on past customer experiences.
     • Quote Comparison: Can often get multiple bids for a single job.
     • Convenience: Streamlined process for finding and sometimes booking services.
     • Information Overload: Can be overwhelming to sort through many options.
     • Lead Generation: Some platforms sell leads, leading to multiple calls from contractors.
     • Platform Fees: While generally free for homeowners, contractors pay fees, which might indirectly influence pricing.
   • How to Find: Angi, HomeAdvisor

4. Specialized Plumbing Services e.g., Water Heater Specialists, Drain Specialists:

   • Model: Companies that focus exclusively on a narrow aspect of plumbing.
     • Deep Expertise: Highly specialized knowledge and equipment for their niche.
     • Efficiency: Can often resolve specific issues more quickly and effectively.
     • Limited Scope: Won’t handle general plumbing issues outside their specialty.
     • May Require Multiple Contractors: If your issue is multifaceted, you might need another plumber.
   • How to Find: Search for “water heater repair near me” or “drain cleaning services.”

Key Considerations When Choosing a Plumbing Alternative

• Licensing and Insurance: Always verify that the plumber is licensed and insured in your state. This protects you in case of accidents or subpar work.
  • Tip: Reputable plumbers will readily provide proof of both.
• Reviews and References: Check online reviews Google, Yelp, Angi, etc. and ask for references. Look for consistent positive feedback.
  • Metric: A plumber with a 4.5-star rating or higher across multiple platforms is generally reliable.
• Transparent Pricing: Get a detailed, written estimate before any work begins. Understand if it’s an hourly rate, flat rate, or combination.
  • Best Practice: Avoid plumbers who offer vague estimates or demand cash upfront without a clear contract.
• Warranty on Workmanship: Inquire about the warranty they offer on their labor and installed parts.
  • Expectation: Most reputable plumbers offer at least a 30-day to 1-year warranty on their services.
• Emergency Services: If you need emergency coverage, confirm their availability and response times.
• Communication: Gauge their responsiveness and clarity in communication. A good plumber will explain the problem and solutions in understandable terms.

By carefully evaluating these alternatives and considering the critical factors above, homeowners can find a plumbing service provider that best fits their specific needs and offers the desired level of transparency and reliability, whether they have a home warranty or not.

Is Totalproplumbing.com a Scam?

When considering whether a website or business is a scam, it’s essential to look for red flags such as anonymity, unrealistic promises, high-pressure sales tactics, lack of legitimate contact information, and inconsistencies in their claims. Based on the available information for Totalproplumbing.com, the overwhelming evidence suggests it is not a scam. It appears to be a legitimate, established business operating within a specific industry niche.

Indicators Suggesting Legitimacy

Several factors strongly argue against Totalproplumbing.com being a scam:

• Long Operational History WHOIS Data: The domain was created in 2015-08-14 and is renewed until 2027-08-14. Scams rarely maintain a domain for nearly a decade and renew it for multiple years into the future. This indicates a long-term business commitment.
  • Contrast: Scam websites typically have very recent domain registrations and short expiry dates.
• Clear Business Model: The website explicitly states its niche: providing plumbing repair services for home warranty providers. This is a well-defined and known segment of the home services industry. They are not promising get-rich-quick schemes or vague, unbelievable services.
  • Realism: Their stated purpose is practical and grounded in an existing market.
• Detailed, Albeit Complex, Information: The website is packed with detailed information about the home warranty process, homeowner responsibilities, and specific exclusions. While this might seem overwhelming, it signifies an effort to provide comprehensive terms and conditions, typical of legitimate businesses navigating complex contractual relationships.
  • Transparency of limitations: Scammers usually offer vague terms and hide potential costs or liabilities. TotalPRO is upfront, albeit rigorously, about homeowner liabilities.
• Specific Geographic Focus and Growth Claims: Their “TotalPRO Story” details their growth from one vehicle and two technicians in Franklin County, Ohio, in 2015, to covering “most of central and southwestern Ohio” with “seven technicians, in seven service vehicles” by 2021, serving “over 5,000 households” in 2021. These are specific, verifiable claims about physical operations and expansion.
  • Verifiability: Such claims about operational scale would be difficult for a phantom scam operation to maintain.
• No Blacklist Status: The domain is reported as “Not Blacklisted.” Scam websites often end up on blacklists due to malicious activities, spamming, or phishing attempts. A clean blacklist record is a good sign.
  • Clean Reputation: Indicates no reported history of harmful online behavior.
• Standard Registrar: Registered with GoDaddy.com, a major and reputable domain registrar, which provides a layer of credibility.
• No High-Pressure Sales or Unrealistic Offers: The website does not contain any of the typical high-pressure sales tactics, urgent calls to action, or promises of impossibly low prices that are characteristic of scams.
  • Professional Tone: The tone is informative and professional, focusing on the service parameters.

Potential Areas of Concern Not Indicative of Scam, but Transparency Gaps

While not red flags for a scam, these are points that might cause a user to pause if they weren’t familiar with the B2B service model: Qxbroker.net Review

• Limited Direct Customer Service Channels on Website: The lack of a prominent “Contact Us” page with a general customer service email or phone number is unusual for a typical consumer-facing business. However, for a business primarily dispatched by warranty companies, their direct contact points might be largely B2B.
• Absence of Online Reviews/Testimonials on Their Site: The lack of social proof customer reviews directly on their website might lead some to question their legitimacy, as it’s a common trust signal. However, for a subcontractor, reviews might primarily exist on the warranty providers’ platforms or third-party sites, rather than their own.
• Potential Lack of SSL Certificate: The crt.sh report indicating “0 certs found” is a significant security concern if accurate. A website without HTTPS SSL is insecure for data transmission. This needs to be confirmed by visiting the live site. If it truly lacks SSL, it’s a major security flaw, but not necessarily a scam in the traditional sense. rather, it’s a serious oversight for any modern website handling customer interactions.

Conclusion on Legitimacy

Based on the longevity of the domain, the clear and specific business model, the detailed though liability-heavy information, and the absence of typical scam indicators, Totalproplumbing.com is highly likely a legitimate business. Its operational model is simply different from a direct-to-consumer plumbing company, which explains some of the features it lacks compared to such sites. The most critical check for any user would be to confirm the presence of an SSL certificate HTTPS on a live visit to ensure data security.

How to Work with Totalproplumbing.com Indirectly Through Warranty

Working with Totalproplumbing.com isn’t a direct customer-to-business interaction in the traditional sense.

Instead, it’s a process initiated and managed through your home warranty provider.

Understanding this indirect relationship is key to a smooth experience.

Step-by-Step Engagement Process

1. Identify the Plumbing Issue: Before contacting anyone, clearly define the plumbing problem you’re experiencing. Note down any symptoms, when it started, and any immediate impacts. This will be crucial information for your warranty claim. Paysomeonetodomyessay.com Review

   • Documentation: Take photos or videos of the issue if possible, as these can be useful for documentation.

2. Consult Your Home Warranty Contract: This is the most critical preliminary step. Totalproplumbing.com explicitly states they operate under your warranty contract. You must understand its terms.

   • Key Details to Look For:
     • Covered Items: Ensure the specific plumbing component e.g., drain line, water heater, pipe type is covered.
     • Exclusions: Be aware of common exclusions like neglect, pre-existing conditions, code violations, or specific pipe types e.g., polybutylene, which TotalPRO does not service.
     • Deductibles/Copays: Know the amount you’re responsible for per service call.
     • Service Request Procedure: Understand how your warranty company requires you to submit a claim phone, online portal, app.
     • Limitations on Coverage: For example, limits on linear feet for drain clearing or specific components for water heater replacement.
   • Recommendation: If anything is unclear, contact your warranty provider directly before filing a claim.

3. Initiate a Claim with Your Home Warranty Provider: Do NOT call Totalproplumbing.com directly for a service request. Your warranty provider is the gatekeeper.

   • Contact Method: Use the dedicated claims phone number, website portal, or mobile app provided by your warranty company.
   • Provide Details: Explain the plumbing issue clearly. Your warranty provider will then determine if it’s a covered event and dispatch a contractor.
   • Dispatch Confirmation: Your warranty provider will inform you that a contractor has been assigned which may be TotalPRO if you are in their service area and they are partnered with your provider and provide contact information for the assigned company.

4. Await Contact from TotalPRO or Assigned Contractor: Once dispatched by your warranty provider, TotalPRO or another assigned contractor will contact you to schedule the service.

   • Response Time: Be aware of your warranty provider’s stated response times for dispatch. Emergency plumbing issues may have faster dispatch protocols.
   • Scheduling: Work with the TotalPRO representative to set a convenient time for the technician to visit.

5. Technician Visit and Diagnosis: A TotalPRO technician will arrive at your home to assess the plumbing issue.

   • Review Warranty Terms: Be prepared to discuss your warranty terms with the technician if questions arise, especially regarding potential exclusions.
   • Diagnosis: The technician will diagnose the problem and determine if it falls under your warranty coverage for normal wear and tear.
   • Potential Additional Costs: If the issue is not fully covered, or requires work beyond the warranty’s scope e.g., code upgrades, root removal beyond diagnosis, replacing old brittle pipes that break, the technician should inform you of the additional costs you would be responsible for. It is crucial to get any additional costs in writing before agreeing to proceed.

6. Authorize Work including Non-Covered Items: If the repair is fully covered, TotalPRO will proceed after you pay your deductible/copay. If there are non-covered items, you must decide whether to authorize the additional work and costs. Rizpickstravels.com Review

   • Informed Decision: Make sure you understand exactly what you are paying for out-of-pocket and why it’s not covered by the warranty.
   • Option to Decline: You have the right to decline additional non-covered work. In such a case, you might only pay the deductible for the diagnosis, or nothing if the issue is completely uncovered.

7. Post-Repair Considerations:

   • Verify Repair: Once the repair is complete, TotalPRO states their technicians will verify the leak is fixed. Ensure you are satisfied with the immediate repair.
   • Understand Liabilities: Remember TotalPRO’s stated disclaimers regarding responsibility for old/brittle pipes breaking, work area damage, and mold. You are generally responsible for restoring walls, floors, landscaping, etc., if they were affected by necessary access during the repair.
   • New Claims: If a new, separate issue arises after the initial repair, it will likely require a new claim with your warranty provider and another deductible.

By adhering to this process and being thoroughly familiar with your home warranty contract, homeowners can navigate plumbing repairs serviced by Totalproplumbing.com effectively, minimizing surprises regarding coverage and costs.

Totalproplumbing.com Reviews & Customer Experience Insights

Totalproplumbing.com, as a business primarily focused on serving home warranty providers, does not prominently feature direct customer reviews or testimonials on its own website.

This absence means that insights into the direct customer experience with TotalPRO must typically be gleaned from external sources.

Given their business model, customer feedback might reside on the platforms of the home warranty companies they partner with, or on general business review sites. Hoverflys.com Review

Absence of On-Site Reviews

The most striking observation from the Totalproplumbing.com website is the complete lack of customer testimonials, case studies, or star ratings.

• Implication of B2B Focus: This absence is likely a byproduct of their business model. Their “customers” are technically the home warranty companies, and the homeowners they serve are indirectly their clients. Reviews might be channeled through the warranty providers’ internal feedback systems or aggregate review platforms.
• Impact on Homeowner Trust: For a homeowner, this lack of direct social proof can be a significant gap. When choosing a service provider, especially for something as critical as home repairs, seeing what others have experienced is paramount.

Where to Find Potential Customer Experience Information External Sources

To get a sense of homeowner experiences with TotalPRO, one would need to look beyond their website:

1. Home Warranty Provider Review Sites: Check review sites specifically for the home warranty companies TotalPRO partners with e.g., American Home Shield, Choice Home Warranty, Old Republic Home Protection, etc., if these are indeed their partners, which isn’t explicitly stated beyond controlling “80% of all Ohio Home Warranties”.
   • Challenge: Reviews for warranty providers often lump together the entire experience, making it hard to isolate feedback on a specific contractor like TotalPRO.
2. General Business Review Platforms: Look for TotalPRO on platforms like:
   • Google My Business Google Maps: Search for “Total Pro Plumbing Ohio” to see if they have a Google My Business profile with customer reviews and ratings. This is often the most accessible source for local service businesses.
   • Yelp: Another common platform for local service reviews.
   • Better Business Bureau BBB: Check for their BBB profile to see accreditation status, customer reviews, and complaint history.
   • Angi formerly Angie’s List / HomeAdvisor: If they are listed as a contractor on these platforms, customer reviews specific to their service would be available.
3. Social Media: While less structured, social media platforms might contain mentions or comments from customers.

Anticipated Customer Experience Themes Based on Website Content

While direct reviews are missing, the website’s detailed disclaimers provide indirect insights into the potential customer experience, particularly concerning financial expectations and perceived liability.

• Clarity on Coverage and lack thereof: Homeowners who carefully read and understand the website’s extensive disclaimers about what’s not covered e.g., code upgrades, old pipes breaking, mold liability might experience fewer surprises. Those who don’t read thoroughly could face unexpected out-of-pocket costs, leading to dissatisfaction.
  • Expectation: Complaints might arise from homeowners feeling blindsided by additional charges that fall outside warranty coverage but are clearly outlined on TotalPRO’s site.
• Managing Expectations on Property Damage: The explicit statements about TotalPRO not being responsible for damage to walls, flooring, landscaping, etc., during access or repair mean that customers should expect to handle and pay for post-repair restoration themselves.
  • Potential Issue: Customers unfamiliar with this industry standard or who don’t read the fine print might be upset by this.
• Adherence to Warranty Rules: TotalPRO’s emphasis on strictly adhering to the home warranty contract means they will likely not bend rules or make exceptions.
  • Pro: Consistency in service delivery within contract terms.
  • Con: Less flexibility for unique or borderline situations, which might frustrate some homeowners.
• Professionalism of Technicians: In any service business, the demeanor and skill of the individual technician heavily influence customer satisfaction. Without direct reviews, this aspect remains unknown.
• Communication Flow: The indirect communication model homeowner -> warranty provider -> TotalPRO could introduce delays or miscommunications if not managed well by all parties.

In essence, forming a complete picture of the customer experience with Totalproplumbing.com requires external research due to the deliberate absence of on-site testimonials.

However, the site’s comprehensive disclaimers suggest that customers who are fully informed about the limitations of their home warranty and TotalPRO’s scope of work are more likely to have a satisfactory experience, as their expectations would be better aligned with the reality of the service. Tinyomega.shop Review

totalproplumbing.com FAQ

What is Totalproplumbing.com?

Totalproplumbing.com is the website for TotalPRO Plumbing, a company that specializes in providing plumbing repair services for customers of home warranty providers.

They primarily operate as a dispatched contractor for these warranty companies.

Does Totalproplumbing.com offer direct plumbing services to homeowners?

No, Totalproplumbing.com does not offer direct plumbing services to homeowners in the traditional sense.

They are dispatched by home warranty providers, meaning homeowners must go through their warranty company to initiate a service request.

How do I request service from Totalproplumbing.com?

You cannot directly request service from Totalproplumbing.com.

You must first contact your home warranty provider to file a claim.

If TotalPRO is in their network and services your area, your warranty provider will then dispatch them to you.

What areas does Totalproplumbing.com serve?

Totalproplumbing.com primarily serves central and southwestern Ohio, including Franklin County, the greater Dayton area, and several counties around Cincinnati.

Is Totalproplumbing.com a legitimate business?

Yes, based on its long domain registration history since 2015, clear business model, and specific operational claims, Totalproplumbing.com appears to be a legitimate business operating as a specialized contractor for home warranty providers.

Does Totalproplumbing.com have customer reviews on its website?

No, Totalproplumbing.com does not feature customer reviews, testimonials, or star ratings directly on its website.

To find customer feedback, you would typically need to check external review platforms like Google My Business, Yelp, or the Better Business Bureau.

What is covered by Totalproplumbing.com’s service under a home warranty?

Totalproplumbing.com’s services cover plumbing repairs and replacements as defined by your specific home warranty contract, typically focusing on failures due to “normal wear and tear” of major plumbing systems.

What is typically NOT covered by Totalproplumbing.com’s service?

Many items are typically not covered, including:

• Neglect, lack of maintenance, or improper installations.
• Damage from acts of nature e.g., floods, fires or pests.
• Costs to bring systems up to current code.
• Replacement of old, brittle pipes that break during repair.
• Restoration of property damage walls, floors, landscaping caused by necessary access.
• Mold-related damages.
• Services for polybutylene piping.

Am I responsible for a deductible or copay when Totalproplumbing.com performs a repair?

Yes, most home warranty contracts require the homeowner to pay a deductible or copay for each service visit, which would be your responsibility when Totalproplumbing.com performs a repair.

Will Totalproplumbing.com cover all costs if my plumbing issue is related to tree roots?

Typically, home warranty policies and thus TotalPRO’s service will cover the cost of clearing a main-line drain blockage caused by roots, up to a set length, and for the diagnosis. However, the cost of extensive repair or replacement of pipes due to roots or collapse is usually not covered unless you have an upgraded “Gold Package” option with your warranty.

Is Totalproplumbing.com responsible if my old pipes break during a repair attempt?

No, according to their disclaimers, homeowners are liable for old, fragile, or deteriorated plumbing or fixtures that break or become unusable during normal repair attempts.

TotalPRO is not responsible for the cost of parts and labor for anything not covered by the warranty provider in such circumstances.

Does Totalproplumbing.com clean up or restore property damage caused during a repair?

Totalproplumbing.com states they will try to minimize damage and clean up debris created from cutting access, but they are generally not responsible for restoration of concrete, walls, cabinets, flooring, landscaping, or personal property damaged during the repair process. The homeowner is responsible for such restoration.

Does Totalproplumbing.com handle mold issues?

No, Totalproplumbing.com explicitly states they are not mold experts and are not responsible for any mold released, agitated, or dispersed as a result of an attempted repair.

They have a detailed mold waiver releasing them from all claims related to mold damages.

Can Totalproplumbing.com modify my home warranty contract?

No, Totalproplumbing.com explicitly states they do not have the right or ability to modify, change, or exempt any part of the warranty agreement between the warranty provider and the homeowner.

What if a new leak appears after Totalproplumbing.com fixes an initial leak?

If a second leak develops that was not present during the first repair, Totalproplumbing.com considers it a new, separate repair, not part of the original warranty claim or a recall.

The homeowner would need to submit a second claim to their warranty company.

Does Totalproplumbing.com service polybutylene piping?

No, Totalproplumbing.com explicitly states, “We do not service polybutylene piping.”

What happens if a sewer machine cable gets stuck during a repair?

In cases where sewer machine cables become lodged in broken or separated sewer lines, the homeowner is responsible for the cost of removing and/or recovering the cables, as well as the cost of lost or damaged cables.

How long has Totalproplumbing.com been in business?

Totalproplumbing.com TotalPRO Plumbing was formed in 2015.

Are there any security concerns with Totalproplumbing.com’s website?

Based on the provided report, it indicates “0 certs found” on crt.sh, suggesting a potential lack of an SSL certificate HTTPS. If the website does not use HTTPS, it means data transmitted between your browser and the site is not encrypted, which is a security concern for any website, especially one handling service requests.

Users should verify this by checking for “https://” in the URL when visiting the site.

Does Totalproplumbing.com provide pricing for services not covered by the warranty?

The website does not provide specific pricing details for non-covered services.

These costs would likely be discussed and quoted by the technician on-site after diagnosis, and you would be responsible for them in addition to any deductible.

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