Trustedmats.co.uk Reviews

Based on looking at the website, Trustedmats.co.uk appears to be a legitimate online retailer specializing in a wide variety of floor mats.

They offer products ranging from custom heavy-duty mats and synthetic coir matting to anti-slip and anti-fatigue solutions, catering to both business and residential needs.

The site emphasizes their “20 years matting industry experience,” suggesting a strong foundation and expertise in their niche.

Their focus on safety, cleanliness, and appearance through their matting solutions aligns with practical household and business requirements.

The positive Trustpilot rating displayed prominently on their homepage further reinforces their perceived reliability and customer satisfaction, indicating that they are a trustworthy source for floor matting products.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Trustedmats.co.uk Review & First Look

Trustedmats.co.uk immediately presents itself as a specialized vendor for floor matting solutions.

The homepage is clean, organized, and provides quick access to various product categories and key information.

Initial Impressions and User Experience

Upon arrival, the website greets visitors with a clear value proposition: “Great Looking Mats to Protect Your Floors.” This direct statement immediately sets the tone and purpose of the site.

The top navigation includes essential links like “Shopping basket,” “Login,” and a prominent phone number 0121 312 3222, Mon-Fri, suggesting accessibility for customer support.

The presence of a “MAY MAT SALE NOW ON” banner and “FREE UK MAINLAND DELIVERY” highlights potential cost savings and convenience for UK-based customers, which is a strong incentive. Ontactkorea.net Reviews

The overall design feels professional, with good use of white space and clear product photography.

Navigation is intuitive, allowing users to quickly jump to specific mat types like “Coir Matting,” “Chair Mats,” “Made to Measure Mats,” “Anti-Slip Mats,” “Anti-Fatigue Mats,” “Entrance Mats,” and “Logo Mats.” This structured approach helps users find exactly what they’re looking for without unnecessary clicks.

Key Features and Offerings

Trustedmats.co.uk focuses on a comprehensive range of matting solutions.

Their product listings on the homepage feature various mat types with clear pricing and average customer ratings, such as:

• Custom Heavy Duty Mats: Starting from £32.00, with a 4.69 out of 5 rating.
• Synthetic Coir Roll Matting 10mm Depth: From £27.00 discounted from £30.80, with a 5.00 out of 5 rating.
• Unicolour Any Colour Mats: From £53.10, with a 4.79 out of 5 rating.
• Shades Eco Heavy Duty Mats: From £38.40, with a 4.90 out of 5 rating.
• Wide Rib Rubber Roll Matting: From £38.00, with a 4.75 out of 5 rating.
• Aqua Barrier Heavy Duty Entrance Mat: From £42.00, with a 4.91 out of 5 rating.
• Premium Coir Roll Matting – Grey: From £59.00, with a 4.85 out of 5 rating.

These listings include “Select options” buttons, indicating product customization or variant choices are available on individual product pages. Optima-it.co.uk Reviews

The presence of customer ratings directly on the product snippets provides immediate social proof and builds confidence.

Trust Signals and Credibility

Beyond the product offerings, Trustedmats.co.uk heavily leverages trust signals. The most prominent is the Trustpilot integration, displaying a “Great” rating of 4.9 out of 5 stars based on 1,460 reviews as of early 2024. This is a crucial indicator of customer satisfaction and reliability. They also proudly showcase a case study with “The Royal Yacht Britannia,” detailing how their mats contribute to the ship’s elegance and safety. This high-profile client endorsement speaks volumes about the quality and performance of their products in demanding environments. Furthermore, their “About Us” section mentions “over 20 years matting industry experience,” reinforcing their expertise and long-standing presence in the market.

Trustedmats.co.uk Features

Trustedmats.co.uk offers a robust set of features designed to make the mat purchasing process straightforward and effective for diverse needs.

Extensive Product Range

The website boasts a comprehensive catalog, catering to both residential and commercial clients. This isn’t just about offering different colors.

It’s about providing mats for specific functions and environments. Greenpower.se Reviews

• Diverse Material Options:
  • Coir Matting: Classic, natural fiber mats known for their scrubbing action, ideal for entranceways.
  • Synthetic Coir: A more durable, often weather-resistant alternative to natural coir.
  • Rubber Matting: Excellent for anti-slip properties, often used in industrial or wet environments.
  • Fabric/Textile Mats: Such as the “Aqua Barrier” range, designed for high absorbency and aesthetics.
• Specialized Functional Mats:
  • Anti-Slip Mats: Crucial for safety in wet or high-traffic areas, preventing falls.
  • Anti-Fatigue Mats: Designed with cushioning properties to reduce strain on standing workers, common in commercial kitchens or factory floors.
  • Chair Mats: Protect flooring from wear and tear caused by office chair wheels.
  • Entrance Mats: The first line of defense against dirt and moisture, available in various grades light, medium, heavy duty.

Customization and Bespoke Options

One of the standout features is their emphasis on “Made to Measure Mats” and “Logo Mats.” This flexibility is vital for businesses or individuals with specific dimensions or branding requirements.

• Made to Measure: This allows customers to specify exact dimensions, ensuring a perfect fit for unusual spaces or large areas. This feature is particularly valuable for commercial settings where standard sizes may not suffice.
• Logo Mats: Businesses can order mats featuring their company logo or branding. This not only enhances brand visibility but also contributes to a professional and cohesive appearance at entry points. The website implies a streamlined process for this, although specifics would be found on the product pages.

Customer Support and Engagement

The website prioritizes customer accessibility and support, which is critical for an online retail experience.

• Direct Phone Line: A prominent phone number 0121 312 3222 available Monday to Friday indicates a commitment to direct customer interaction and problem-solving. This is often preferred by customers who have specific questions about product suitability or custom orders.
• Trustpilot Integration: Displaying their “Excellent” rating and linking directly to Trustpilot reviews is a powerful transparency tool. It allows potential customers to view unfiltered feedback, which significantly builds trust. As of the check, they boast 4.9 out of 5 stars from over 1,460 reviews, showcasing consistent customer satisfaction.
• “About Us” and Case Studies: The “About Us” section details their “20 years matting industry experience,” lending credibility and expertise. The “Case Study: The Royal Yacht Britannia” is a compelling example of their capability to supply high-quality mats for prestigious clients, demonstrating their product performance in real-world, high-traffic scenarios. This type of content is invaluable for showcasing reliability.

Trustedmats.co.uk Pros & Cons

Every online retailer has its strengths and weaknesses, and Trustedmats.co.uk is no exception.

Understanding these can help potential buyers make informed decisions.

Pros

Trustedmats.co.uk presents several compelling advantages for those in the market for floor matting. Expertelectricservices.co.uk Reviews

• Specialized Expertise: With “over 20 years matting industry experience,” Trusted Mats positions itself as a true specialist. This depth of knowledge suggests they understand the nuances of different mat materials, functions, and applications, ensuring customers receive appropriate recommendations and high-quality products. This isn’t just a general retailer. it’s a dedicated matting solution provider.
• High Customer Satisfaction Trustpilot Score: The prominently displayed Trustpilot rating of 4.9 out of 5 stars from over 1,460 reviews as observed is a powerful testament to their customer service and product quality. A high volume of positive reviews from an independent platform like Trustpilot is a strong indicator of reliability and a consistently good customer experience. This minimizes perceived risk for new buyers.
• Extensive and Diverse Product Range: From standard entrance mats to specialized anti-fatigue or logo mats, and various materials like coir, synthetic coir, and rubber, the breadth of their offering is impressive. This diversity means they can cater to a wide array of needs, whether for a home, office, industrial setting, or custom branding requirement. The “Made to Measure” option further enhances this flexibility.
• Free UK Mainland Delivery: For customers within the UK mainland, the offer of free delivery is a significant cost-saving benefit. In an era where shipping costs can add substantially to the total price, this incentive makes their offerings more competitive and attractive, simplifying the purchasing decision.
• Clear Pricing and Product Information: The website displays product prices directly on the homepage, along with clear product titles and, where applicable, “From:” prices for variants. This transparency allows for quick comparisons and budgeting without needing to click into every product page. The presence of customer ratings directly on these product snippets is also a pro, providing immediate social proof.
• Professional Website and User Experience: The website is well-designed, intuitive to navigate, and appears professional. Key information like contact details, sales, and delivery terms are easily accessible. The structure allows for efficient browsing, and product images are clear, contributing to a positive user experience.
• Notable Case Studies/Client Endorsements: The “Case Study: The Royal Yacht Britannia” is a powerful endorsement. Working with such a prestigious client not only validates the quality of their products but also demonstrates their capability to handle high-profile and demanding projects. This adds a layer of credibility that many competitors might lack.

Cons

While Trustedmats.co.uk has many strengths, there are a few areas that could be considered limitations or potential downsides depending on a customer’s specific needs.

• Limited International Shipping Information: The website prominently advertises “FREE UK MAINLAND DELIVERY.” While this is excellent for UK customers, there’s no immediate, clear information on the homepage or easily navigable section for international shipping options or costs. This might deter potential buyers from outside the UK who are interested in their specialized products. A dedicated global shipping policy or calculator would be beneficial.
• No Obvious Live Chat Support: While they offer a phone number, the absence of an immediate live chat option might be a slight drawback for customers who prefer instant text-based support or are browsing outside of typical business hours. Many modern e-commerce sites offer this feature for quick queries.
• Pricing for Customization Not Immediately Transparent: While “Made to Measure Mats” and “Logo Mats” are highlighted, the specific pricing structure for these customized options isn’t immediately clear on the homepage. Customers would need to navigate to individual product pages or likely contact support to get a precise quote, which could add an extra step to the purchasing process.

Trustedmats.co.uk Pricing

Understanding the pricing structure of Trustedmats.co.uk is essential for potential buyers to budget effectively and compare options.

The website provides clear “From:” pricing on its homepage for various mat types, indicating that final prices will depend on chosen dimensions, materials, and customization.

General Pricing Overview

Based on the homepage listings, Trustedmats.co.uk offers a range of price points, reflecting the diversity of their products and their functionality.

This tiered pricing allows customers to select mats that fit both their budget and their specific requirements, from basic utility to custom-branded solutions. Bazmanandvan.co.uk Reviews

• Entry-Level and Standard Mats:
  • Synthetic Coir Roll Matting 10mm Depth: Starts at a competitive £27.00 originally £30.80, indicating a sale price. This suggests a good value for a durable entrance mat.
  • Custom Heavy Duty Mats: Begin from £32.00, making heavy-duty options accessible without a prohibitive initial cost.
• Mid-Range and Specialized Mats:
  • Shades Eco Heavy Duty Mats: Priced from £38.40, offering an environmentally conscious option in the mid-range.
  • Wide Rib Rubber Roll Matting: Starts at £38.00, indicating a practical choice for anti-slip needs.
  • Aqua Barrier Heavy Duty Entrance Mat: From £42.00, suggesting a premium option for high-performance moisture control.
• Premium and Custom Options:
  • Unicolour Any Colour Mats: Starting from £53.10, allowing for greater aesthetic customization.
  • Premium Coir Roll Matting – Grey: The highest starting price listed on the homepage at £59.00, reflecting a premium material or finish.

These “From:” prices are typical for products that come in various sizes or require customization.

For instance, a larger custom mat or a logo mat will naturally cost more than the base model.

The pricing appears to be competitive within the specialized matting market, especially when considering the “FREE UK MAINLAND DELIVERY” offer, which adds significant value by eliminating shipping costs.

Factors Influencing Final Price

Several variables contribute to the final cost of a mat from Trustedmats.co.uk:

1. Material Type: Different materials have different production costs. For example, premium coir or specialized rubber compounds might be more expensive than basic synthetic options.
2. Dimensions and Size: As expected, larger mats will incur higher costs due to increased material usage and potentially more complex manufacturing. The “Made to Measure” service will base its pricing heavily on dimensions.
3. Thickness/Depth: Mats are often available in various thicknesses e.g., 10mm depth for synthetic coir. Thicker mats generally offer more durability and comfort, leading to a higher price point.
4. Customization Logo Mats, Specific Colors: Adding a custom logo or requiring a specific, non-standard color beyond “Unicolour Any Colour Mats” which starts at £53.10 will involve additional setup and production costs. The complexity of the logo and the number of colors used can also impact the price.
5. Special Features: Mats with specific functionalities like anti-fatigue properties, advanced anti-slip backing, or enhanced water absorption features may command a higher price due to specialized design and materials.

It’s important for customers to navigate to the specific product pages and utilize any configuration tools or size selectors to get an accurate final price for their desired mat. Ninety.io Reviews

The transparency of the “From:” pricing on the homepage is a good starting point for comparison.

Trustedmats.co.uk vs. Competitors

When considering a purchase from Trustedmats.co.uk, it’s natural to compare them against other players in the matting industry.

While a comprehensive, direct head-to-head comparison with every single competitor is beyond the scope here, we can evaluate Trustedmats.co.uk’s standing based on its prominent features and market positioning against typical online mat retailers.

Key Differentiators of Trustedmats.co.uk

Trustedmats.co.uk distinguishes itself through several strong points that set it apart from generalist retailers or smaller niche players.

• Specialization and Experience: Many online stores might sell mats as part of a broader home goods or office supplies catalog. Trustedmats.co.uk, however, is solely focused on matting. Their stated “over 20 years matting industry experience” suggests a deep understanding of the product, its applications, and customer needs. This level of specialization often translates to better product selection, quality, and more informed customer support compared to general retailers.
• High Trustpilot Rating and Volume: The 4.9 out of 5 stars from over 1,460 reviews on Trustpilot is a significant competitive advantage. Many smaller or newer competitors may have fewer reviews, or lower average scores. This strong, independently verified positive feedback is a powerful signal of reliability and customer satisfaction, often outweighing slightly lower prices from less-reviewed alternatives.
• Focus on Customization: The prominent offering of “Made to Measure Mats” and “Logo Mats” puts them ahead of competitors who only offer standard sizes. This is particularly valuable for businesses looking for bespoke solutions or specific branding. While some larger industrial suppliers might offer this, Trustedmats.co.uk presents it clearly as a core service for a broader customer base.
• Free UK Mainland Delivery: This is a competitive edge, especially against smaller retailers or those with less robust logistics. For items like mats, which can be bulky and expensive to ship, free delivery can significantly reduce the overall cost for the customer and simplify the purchase decision.
• Prestigious Case Study Royal Yacht Britannia: Highlighting a partnership with “The Royal Yacht Britannia” is a clear demonstration of their capability to deliver high-quality products for demanding, high-profile environments. This level of endorsement is rare among many online mat retailers and speaks volumes about product durability and service quality.

Where Competitors Might Have an Edge

While strong, Trustedmats.co.uk may face competition in certain areas: Jucy.com Reviews

• Price on Basic/Generic Mats: For very basic, generic, or mass-produced mats, larger generalist retailers e.g., large e-commerce platforms like Amazon, or major DIY stores might offer marginally lower prices due to sheer volume and broader supply chains. However, this often comes at the expense of specialized advice, customization, or the same level of customer service.
• International Reach: As noted, their strong focus on UK mainland delivery suggests that competitors with established international shipping networks might have an advantage for customers outside the UK who specifically want to buy from an international supplier rather than a local one.
• Broader Product Categories General Retailers: For customers who are looking for a mat as part of a larger purchase of home or office supplies e.g., buying a chair, desk, and mat all from one place, generalist online retailers offer the convenience of a single checkout and shipment. Trustedmats.co.uk, being specialized, would only fulfill the matting component.

Conclusion on Competition

Trustedmats.co.uk competes primarily on quality, specialization, customer trust, and customization capabilities. They appear to be an excellent choice for customers who prioritize:

• Reliability: Backed by strong Trustpilot reviews.
• Specific Needs: Requiring custom sizes or branded mats.
• Quality and Durability: Supported by their experience and case studies.
• Value: Enhanced by free UK mainland delivery.

While general retailers might offer cheaper basic options, Trustedmats.co.uk’s focused approach and demonstrable customer satisfaction position them as a strong contender for anyone serious about investing in durable and effective floor matting solutions.

Their model is geared towards customers seeking a knowledgeable and dependable supplier for matting, rather than just the cheapest possible option.

Trustedmats.co.uk Alternatives

When seeking floor matting solutions, various alternatives to Trustedmats.co.uk exist, ranging from other specialized online retailers to large generalist platforms and local stores. Growshop.ie Reviews

The best alternative depends on individual priorities such as price, specific product needs, delivery speed, and customer service preferences.

Specialized Online Mat Retailers

These direct competitors operate on a similar model to Trustedmats.co.uk, focusing primarily on matting.

• Mats Nationwide: A well-known UK-based specialist, Mats Nationwide offers a very broad range of mats, including logo mats, anti-fatigue, entrance, and bespoke options. They also emphasize their experience and quality. Their pricing is competitive, and they often have a strong online presence with detailed product information.
• The Mat Factory: Another UK-based company providing a wide array of mats for commercial and domestic use. They often highlight competitive pricing and customizable solutions, similar to Trustedmats.co.uk.
• First Mats: This company focuses on industrial and commercial mats, offering robust solutions for demanding environments. They often have detailed technical specifications and cater to businesses that require high-performance, durable matting.

Why choose these: If you’re looking for similar levels of specialization, product depth, customization, and knowledgeable customer service, these are strong contenders. They often have their own Trustpilot profiles and detailed websites for comparison.

General E-commerce Platforms

These platforms host numerous sellers, offering a vast selection of products, including mats.

• Amazon UK: A behemoth in online retail, Amazon offers an unparalleled selection of mats from various brands and sellers. You can find everything from basic welcome mats to anti-fatigue mats and outdoor solutions.
  • Pros: Huge variety, competitive pricing especially for commodity items, fast shipping especially with Prime, easy returns.
  • Cons: Quality can vary wildly between sellers, less specialized advice, customer service depends on the individual seller, difficulty in finding truly bespoke or custom-sized options.
• eBay UK: Similar to Amazon, eBay hosts countless individual and business sellers offering new and used mats.
  • Pros: Potential for unique finds, competitive bidding for certain items, vast selection.
  • Cons: Similar quality control issues as Amazon, less standardized returns, often less suited for large commercial or custom orders.

Why choose these: Ideal for consumers looking for common mat types, seeking the lowest possible price, or who prefer the convenience of buying multiple unrelated items from a single platform. Not ideal for highly specialized or custom requirements.

Involatus.com Reviews

DIY and Home Improvement Stores Online & Brick-and-Mortar

Many large retailers focused on home improvement or office supplies also carry a selection of mats.

• B&Q / Wickes / Homebase UK: These stores offer a range of entrance mats, utility mats, and sometimes anti-fatigue mats suitable for home use or light commercial applications. Their online stores usually mirror their in-store stock.
  • Pros: Ability to see and feel the product in person, immediate purchase in-store, convenient for local pickup.
  • Cons: Limited selection compared to specialists, less emphasis on bespoke or heavy-duty commercial options, staff may not have deep matting expertise.
• Office Stationery Suppliers e.g., Viking, Staples UK: These primarily focus on office chair mats, anti-fatigue mats for standing desks, and some basic entrance mats suitable for office environments.
  • Pros: Convenient for office-related purchases, often good for standard office mat sizes.
  • Cons: Very limited selection beyond office-specific mats.

Why choose these: Good for quick purchases of standard, readily available mats, especially if you want to inspect the product before buying or pick it up immediately.

Manufacturer Direct Websites

Some mat manufacturers sell directly to consumers or businesses from their own websites.

• Examples vary widely: Specific manufacturers might specialize in niche areas like industrial safety mats, agricultural mats, or highly specialized anti-microbial mats.

Why choose these: Can offer the most technical detail, direct support from the product creators, and sometimes access to the very latest innovations. May have minimum order quantities or focus on wholesale. Drvivohairclinic.com Reviews

In conclusion, while Trustedmats.co.uk offers a strong value proposition through specialization, high customer satisfaction, and custom options, the “best” alternative truly depends on your specific purchasing criteria.

For bespoke solutions and reliable service, other specialists are key.

For general needs and quick buys, larger platforms or local stores might suffice.

How to Cancel Trustedmats.co.uk Subscription

Based on the nature of the products offered by Trustedmats.co.uk, which are physical goods like floor mats that are typically purchased outright, it is highly unlikely that Trustedmats.co.uk operates on a subscription model. They do not appear to offer recurring mat delivery services or membership-based access to products or discounts.

Therefore, the concept of “cancelling a Trustedmats.co.uk subscription” does not apply. Customers purchase mats as one-off transactions. Oudhshop.co.uk Reviews

What to Do if You Believe You Have a Recurring Charge

If, by any chance, you notice a recurring charge from Trustedmats.co.uk on your bank statement or credit card that you did not anticipate, it is crucial to investigate this immediately.

This would be an anomaly given their business model.

Here are the recommended steps:

1. Review Your Order History:

   • If you have an account with Trustedmats.co.uk, log in and check your past orders. Verify if you inadvertently signed up for any service or product that might have a recurring charge though this is improbable for mats.
   • Cross-reference the charge amount and date with any previous purchases you made.

2. Contact Trustedmats.co.uk Directly: Floristik24.fr Reviews

   • The most direct way to resolve any billing discrepancy is to contact their customer service.
   • Phone: Call them during their business hours Mon-Fri at 0121 312 3222. This is usually the quickest way to get a direct answer regarding a charge.
   • Email/Contact Form: Look for a “Contact Us” section on their website for an email address or an online form. Provide all relevant details, including the date of the charge, the amount, and your order number if you have one.
   • Clearly explain that you are seeing an unexpected recurring charge and wish for it to be clarified or stopped.

3. Contact Your Bank or Credit Card Company:

   • If you are unable to reach Trustedmats.co.uk, or if they cannot resolve the issue to your satisfaction, contact your bank or credit card provider.
   • Explain the situation: You have an unauthorized or unexpected recurring charge from this merchant.
   • They can often investigate the charge, initiate a dispute, or block further transactions from that merchant if necessary. Be prepared to provide documentation like your order history or communication attempts with Trustedmats.co.uk.

Important Note on One-Time Purchases

For standard purchases of mats from Trustedmats.co.uk, customers pay once for their order, and that’s the end of the financial transaction barring any returns or refunds. There is no “subscription” to cancel in this context.

The focus for any issue would be on order cancellation before shipment, returns, or warranty claims, rather than subscription management.

Therefore, for Trustedmats.co.uk, the question of cancelling a subscription is generally not applicable, as their business model revolves around direct, one-time sales of physical products.

Any recurring charge would warrant immediate investigation as a potential error or unauthorized transaction. Nationallearninggroup.co.uk Reviews

How to Cancel Trustedmats.co.uk Free Trial

Based on the business model and products offered by Trustedmats.co.uk, which sells physical goods floor mats outright, it is highly improbable that they offer a “free trial” in the conventional sense e.g., a software trial that converts to a paid subscription, or a physical product on a try-before-you-buy basis.

Therefore, the concept of “cancelling a Trustedmats.co.uk free trial” is generally not applicable to their operations.

They do not appear to have any service or product that would necessitate a trial period followed by a recurring payment.

What to Do If You Encounter an Unexpected Trial Offer

If, hypothetically, you came across an offer from Trustedmats.co.uk that seemed like a “free trial” perhaps via an unusual third-party advertisement or a highly specific, limited-time promotion not evident on their main website, it’s crucial to exercise extreme caution, as this would be outside their typical business practice.

Here’s how you should approach such a rare and unexpected situation: Finestfellasmoving.com Reviews

1. Verify the Source:

   • Is it genuinely from Trustedmats.co.uk? Double-check the URL, email address, and any branding. Scammers often mimic legitimate businesses.
   • Check their official website: Does their main site mention any free trial offers? If not, the offer you saw is likely not legitimate or is highly unusual.

2. Read the Terms and Conditions T&Cs Carefully:

   • If you did engage with what you thought was a free trial, immediately locate and review the terms and conditions associated with that specific offer. This is where details about auto-enrollment into a paid service, cancellation procedures, and trial durations would be hidden.
   • Look for clauses about automatic renewal, hidden fees, or mandatory charges after the trial period. These are common tactics in deceptive trial schemes.

3. Contact Trustedmats.co.uk Customer Service Directly If Legitimate:

   • If, against all indications, the offer was indeed from Trustedmats.co.uk, contact their customer service using the verified contact information on their official website e.g., phone: 0121 312 3222.
   • Clearly state that you are on a “free trial” if they acknowledge such a thing and wish to cancel immediately to avoid any charges.
   • Request written confirmation of your cancellation.

4. Monitor Your Bank/Credit Card Statements:

   • After attempting to cancel or if you suspect a scam, meticulously monitor your financial accounts for any unauthorized or unexpected charges from Trustedmats.co.uk or related entities.
   • If you see any charges, immediately dispute them with your bank or credit card company as unauthorized transactions. Provide them with details of the “trial” offer and your cancellation attempts.

General E-commerce Practice

For a reputable online retailer like Trustedmats.co.uk that sells physical products, a “free trial” with a subsequent subscription is not a standard offering. Sky-tours.com Reviews

Their business model is transaction-based: you select a mat, pay for it, and it’s delivered.

Any mention of a free trial should be treated with skepticism and thoroughly investigated to ensure you are not falling victim to a scam or a misleading advertisement.

The presence of a clear “MAY MAT SALE NOW ON” and “FREE UK MAINLAND DELIVERY” on their homepage suggests their primary promotional methods are direct discounts and shipping benefits, not subscription trials.

Managing Your Trustedmats.co.uk Account and Orders

While there’s no “subscription” or “free trial” to cancel in the traditional sense with Trustedmats.co.uk, managing your account and orders is still crucial for a smooth customer experience.

This section details how to interact with your purchases and account information.

How to Manage Your Account

Trustedmats.co.uk provides a standard e-commerce account setup.

• Login: You can log in to your account via the “Login” link prominently displayed in the top navigation.

• Account Creation: During your first purchase, you’ll likely have the option to create an account, which allows you to store your shipping information, track orders, and view past purchases. If you haven’t created one, you can usually do so by finding a “Register” or “Create an Account” link on the login page.

• Benefits of an Account:

  • Order History: Easily review all your past orders, including details like product purchased, date, and total cost.
  • Order Tracking: Once an order is dispatched, your account will typically provide tracking information, allowing you to monitor the delivery status of your mats.
  • Saved Information: Your shipping and billing addresses can be saved for faster checkout on future purchases.
  • Communication Records: While not always comprehensive, some accounts might store messages or support tickets related to your orders.

• Password Reset: If you forget your password, there will be a “Forgot password?” or “Reset password” link on the login page to guide you through the process, usually involving an email verification.

• Editing Account Details: You can typically update your personal information, addresses, and sometimes payment methods within your account dashboard.

How to Modify or Cancel an Order

Since mats are physical goods, the ability to modify or cancel an order largely depends on its processing stage.

• Before Dispatch Ideal Scenario:
  • If your order has not yet been processed for shipping, you might be able to modify or cancel it.
  • Immediate Action Required: As soon as you realize you need to make a change or cancel, contact Trustedmats.co.uk customer service immediately. The phone number 0121 312 3222 Mon-Fri is your best bet for a rapid response.
  • Provide your order number and clearly state your request e.g., “I need to change the size of the mat on order #XXXX,” or “Please cancel order #YYYY.”.
  • Be aware that even if an order hasn’t shipped, it might be in an advanced stage of picking or packing, making changes difficult.
• After Dispatch Less Likely to Modify/Cancel:
  • Once an order has been dispatched i.e., shipped, it generally cannot be cancelled or modified in transit.
  • Returns Policy: In this scenario, you would typically need to wait for the mat to be delivered and then initiate a return based on Trustedmats.co.uk’s returns policy. You would be responsible for sending the item back, and return shipping costs might apply unless the item is faulty or incorrect.
  • Check the Website’s Returns Policy: Look for a “Returns” or “Refunds” section on their website for specific instructions, eligibility criteria, and timelines. Most reputable retailers offer a return window e.g., 14 or 30 days for unwanted items, provided they are in their original condition.
• Custom/Made-to-Measure Orders:
  • For “Made to Measure” or “Logo Mats,” cancellation or modification policies might be stricter. Due to the custom nature, these products may not be returnable or cancellable once production has begun, unless there is a manufacturing defect. It’s crucial to confirm all specifications before placing such an order.

Customer Service as Your Primary Tool

For any account or order-related issues that aren’t straightforward like a simple password reset, direct communication with Trustedmats.co.uk’s customer service team is the most effective approach.

Their prominently displayed phone number suggests they prioritize direct interaction, which is a good sign for resolving issues efficiently.

Always have your order number and relevant details ready to expedite the process.

Frequently Asked Questions

What is Trustedmats.co.uk?

Trustedmats.co.uk is an online retailer specializing in a wide range of floor mats for residential, commercial, and industrial use, including custom-made and logo mats.

Is Trustedmats.co.uk a legitimate company?

Yes, based on their professional website, clear contact information, prominent Trustpilot rating 4.9 out of 5 stars from over 1,460 reviews, and stated 20 years of industry experience, Trustedmats.co.uk appears to be a legitimate and reputable company.

What kind of mats does Trustedmats.co.uk sell?

They sell a diverse range including coir mats, synthetic coir, heavy-duty mats, anti-slip mats, anti-fatigue mats, chair mats, entrance mats, custom-sized mats, and logo mats.

Does Trustedmats.co.uk offer custom-made mats?

Yes, they explicitly offer “Made to Measure Mats” and “Logo Mats” to fit specific dimensions or incorporate business branding.

What are the main benefits of buying from Trustedmats.co.uk?

Key benefits include their specialized expertise, high customer satisfaction Trustpilot score, extensive product range, free UK mainland delivery, and clear pricing.

Does Trustedmats.co.uk offer free delivery?

Yes, they offer “FREE UK MAINLAND DELIVERY” on all orders.

What is the typical delivery time for Trustedmats.co.uk?

While not explicitly stated on the homepage, delivery times usually depend on the specific product stock vs. custom and would be detailed on individual product pages or their shipping policy.

Can I track my order from Trustedmats.co.uk?

Yes, if you create an account, you can typically track your order status and shipping details through your account dashboard.

How do I contact Trustedmats.co.uk customer service?

You can contact them by phone at 0121 312 3222, available Monday to Friday.

They may also have an email or contact form on their website.

What are Trustedmats.co.uk’s customer reviews like?

Their Trustpilot rating is excellent, standing at 4.9 out of 5 stars based on over 1,460 reviews, indicating high customer satisfaction.

Does Trustedmats.co.uk have a physical store?

The website primarily functions as an online retailer, and there’s no indication of a physical storefront from the homepage.

Can I return a mat if I’m not satisfied?

Like most online retailers, Trustedmats.co.uk likely has a returns policy.

You would need to check their specific terms and conditions on their website for details on returns, refunds, and eligibility.

Do they offer anti-fatigue mats for standing desks?

Yes, they explicitly list “Anti-Fatigue Mats” among their offerings, which are ideal for reducing strain from prolonged standing.

Are their mats suitable for commercial use?

Yes, they emphasize providing solutions for “safety, cleanliness and appearance” crucial for businesses and showcase a case study with The Royal Yacht Britannia, indicating their suitability for commercial and heavy-duty use.

What is the price range of mats on Trustedmats.co.uk?

Prices vary widely depending on the mat type, size, and material.

Homepage examples range from £27.00 for synthetic coir to £59.00 for premium coir starting prices.

Is there a sale currently running on Trustedmats.co.uk?

Yes, the homepage prominently features a “MAY MAT SALE NOW ON” banner.

How do “Made to Measure” mats work?

You would typically select the type of mat and then specify your desired dimensions on the product page to get a customized price and product.

Can I get a mat with my company’s logo?

Yes, Trustedmats.co.uk offers “Logo Mats” specifically for businesses looking to brand their entranceways.

What payment methods does Trustedmats.co.uk accept?

While not explicitly listed on the homepage, most reputable online retailers accept major credit/debit cards Visa, Mastercard, etc. and often PayPal.

This information would usually be found at checkout.

Does Trustedmats.co.uk offer any warranty on its products?

Details on product warranties are not available on the homepage.

You would need to check individual product descriptions or their general terms and conditions for warranty information.

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