Ukitnetworks.com Reviews

Based on looking at the website, Ukitnetworks.com appears to be a legitimate UK-based provider of business IT, voice, and connectivity solutions.

They offer a comprehensive suite of services tailored for small, medium, and large businesses, focusing on enhancing communication, productivity, and cybersecurity.

Their offerings range from hosted phone systems and business broadband to IT support and cloud services, aiming to provide integrated technology solutions.

Ukitnetworks.com positions itself as a reliable partner for businesses seeking to streamline their operations through advanced communication and IT infrastructure.

They highlight their commitment to customer satisfaction through testimonials and case studies, showcasing their ability to deliver practical and efficient technological upgrades.

For any business looking to improve its digital backbone, Ukitnetworks.com presents itself as a serious contender.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Ukitnetworks.com Review & First Look

A thorough review of Ukitnetworks.com reveals a professional, well-structured platform offering a wide array of business-to-business B2B technology services.

The website immediately communicates its core offerings: voice solutions, business connectivity, IT services, and various systems for efficiency.

This clear categorization helps potential clients quickly identify relevant services.

Initial Impressions and User Experience

Upon first glance, the Ukitnetworks.com website is clean, modern, and user-friendly.

The navigation is intuitive, allowing visitors to easily explore different service categories based on business size small, medium, large or by product type. Ecoplexenergy.ie Reviews

This tailored approach suggests a deep understanding of diverse business requirements.

• Responsive Design: The site appears responsive across various devices, ensuring a consistent user experience.
• Clear Call-to-Actions: Buttons like “Learn More,” “Try Now,” “Find Out More,” and “Book Demo” are strategically placed, guiding users towards engagement.
• Professional Aesthetics: The design elements, color scheme, and imagery convey a sense of professionalism and trustworthiness, which is crucial for a B2B service provider.

Target Audience and Service Breadth

Ukitnetworks.com clearly targets businesses of all sizes within the UK.

Their services span essential areas of modern business operations:

• Voice Solutions: Including hosted phone systems 8×8, Horizon, professional voice recordings, inbound numbers, and SIP trunks. This caters to businesses needing robust communication channels.
• Connectivity: Offering various broadband options FTTC, FTTP, SoGEA, Ethernet Leased Line and mobile connectivity. Reliable internet is the backbone of any modern business.
• IT Services: Comprehensive IT support, hardware services, cloud solutions, Microsoft 365, data backup, and a suite of cybersecurity offerings Anti-Spam, Anti-Virus, Cloud Security, Cyber Essentials. This highlights a commitment to securing and supporting business operations.
• Systems: Solutions like call routing platforms, contact centers, call recording, video conferencing, and call reporting analytics. These tools are critical for enhancing productivity and customer interaction.

This broad spectrum of services indicates that Ukitnetworks.com aims to be a one-stop shop for businesses’ technology needs, offering integrated solutions rather than fragmented services.

Trust Signals and Transparency

The website incorporates several elements that build trust and demonstrate transparency: Barlows-electrical.com Reviews

• Customer Testimonials: Numerous quotes from satisfied clients are prominently displayed, providing social proof of their service quality.
• Case Studies: Detailed case studies for specific services 8×8, AuditWise, Broadband offer concrete examples of their successful implementations and the benefits clients experienced. This demonstrates their real-world impact.
• Partnerships: Mentioning partnerships with established providers like 8×8 lends credibility to their offerings.
• “About Us” Section: Provides insight into their values and operational philosophy, reinforcing their professionalism.
• Contact Information: Clear contact details, including a phone number 0344 326 2150 and various contact forms, make it easy for potential clients to reach out.

Overall, the initial impression of Ukitnetworks.com is positive, presenting a robust and client-centric approach to business technology solutions.

Ukitnetworks.com Features

Ukitnetworks.com prides itself on offering a robust suite of features designed to enhance business efficiency, connectivity, and security.

Their service portfolio is segmented to cater to diverse business sizes, from small micro-businesses to large enterprises, ensuring tailored solutions rather than one-size-fits-all approaches.

Let’s break down some of their key feature offerings.

Comprehensive Voice Solutions

Their voice services are at the core of their communication offerings, vital for any business. Saltandsugarartchocolate.com Reviews

• Hosted Phone Systems:
  • 8×8 Hosted Phone System: A cloud-based communication platform offering unified communications, video conferencing, chat, and contact center functionalities. This is a powerful tool for businesses looking for an integrated communication experience.
  • Horizon Hosted Phone System: Another cloud-based VoIP system, emphasizing flexibility, scalability, and advanced call management features like voicemail, call divert, and call hold.
  • Micro Business Phone System / PhoneLine+: Specifically designed for smaller entities, replacing traditional landlines with VoIP technology, accessible from various devices computers, tablets, mobiles, IP handsets. This feature allows for geographical flexibility and cost-effectiveness.
• Professional Voice Recordings: Enhances customer experience by providing professionally recorded greetings, hold podcast, and auto-attendant prompts, adding a polished touch to business communications.
• Inbound Numbers 08 and 03 & Geographic Numbers: Allows businesses to establish a national or local presence without physical offices, facilitating easier customer access.
• SIP Trunks and Inclusive Calls: Cost-effective voice connectivity for businesses with existing IP PBX systems, offering flexible call bundles.
• Voice Integration with MS Teams: Crucial for businesses leveraging Microsoft Teams for internal collaboration, enabling seamless external calling directly from the Teams interface.

Reliable Connectivity Options

Connectivity is the lifeline of modern business, and Ukitnetworks.com offers various options to ensure stable and fast internet access.

• Business Broadband Deals:
  • FTTC Fibre to the Cabinet & FTTP Fibre to the Premise: Offering speeds up to 80Mbps and 330Mbps respectively, catering to different bandwidth needs.
  • SoGEA Broadband: Single Order Generic Ethernet Access, simplifying broadband provision by delivering services over a single line without the need for a traditional phone line.
  • Converged Voice and Data: Bundled solutions that optimize network performance for both voice and data traffic, reducing latency and improving call quality.
• Ethernet Leased Line: Dedicated, high-speed, and symmetrical internet connections ideal for businesses requiring guaranteed bandwidth, low latency, and high reliability, such as those with heavy cloud usage or large data transfers.
• SD-WAN Systems: Software-Defined Wide Area Networking, providing intelligent traffic management, enhanced security, and improved network performance across multiple locations.
• Business Mobile Connectivity: Ensuring employees stay connected on the go, complementing their fixed-line solutions.

Robust IT Services & Cybersecurity

Recognizing the increasing reliance on digital infrastructure, Ukitnetworks.com provides extensive IT support and cybersecurity measures.

• IT Support and Services: From one-off services to ongoing remote support packages with a dedicated UK IT Help Desk. This ensures businesses have constant access to technical assistance.
• IT Hardware Services: Likely involves procurement, setup, and maintenance of essential business hardware, although specific details are not extensively listed on the homepage.
• Cloud Services: Includes migration, management, and optimization of cloud infrastructure.
• Microsoft 365 Services: Expertise in deploying, managing, and supporting Microsoft 365 applications, crucial for productivity and collaboration.
• Data Backup and Recovery: Essential for business continuity, protecting critical data from loss due to system failures, cyberattacks, or accidental deletion.
• Anti-Spam Software & Anti-Virus Software: Fundamental layers of defense against email-borne threats and malware.
• Cloud Security Systems: Comprehensive security for cloud environments, including access control, data encryption, and threat detection.
• Cybersecurity Offerings: Beyond basic protection, they offer advanced services like:
  • Cyber Essentials & Cyber Essentials Plus: Government-backed schemes helping organizations protect against common cyber threats.
  • SOC Security Operations Center and SIEM Security Information and Event Management Solutions: Advanced threat detection, monitoring, and incident response capabilities, providing a higher level of cybersecurity for larger enterprises.

Advanced Systems for Productivity & Customer Engagement

Beyond foundational services, Ukitnetworks.com offers specialized systems to optimize operations.

• Contact Centre Solutions 8×8 Contact Centre, Horizon Contact: Designed for businesses with high call volumes, offering features like intelligent routing, multi-channel support voice, chat, video, agent management, and analytics to improve customer service.
• Call Reporting and Analytics Akixi, 8×8 Call Reporting Analytics: Provides deep insights into call volumes, agent performance, call handling times, and other key metrics, enabling businesses to optimize their communication strategies.
• Call Quality Monitoring: Ensures consistent high-quality voice communications, critical for professional interactions and customer satisfaction.
• SMS Text Platform & SMS API Integration: Allows businesses to send and receive bulk SMS messages for marketing, notifications, and customer support, and integrate SMS functionality into their existing applications.
• Inbound Call Routing Platform: Directs incoming calls efficiently based on predefined rules, ensuring calls reach the right department or agent quickly.
• Horizon Home Working Phone System: Tailored solutions for remote workers, ensuring they have access to full communication functionalities from any location.

The feature set offered by Ukitnetworks.com demonstrates a commitment to providing integrated, high-quality, and scalable technology solutions that meet the diverse needs of modern businesses, emphasizing reliability, security, and efficiency.

Ukitnetworks.com Pros & Cons

When considering any service provider, it’s essential to weigh the advantages against potential drawbacks. Thomastouring.co.uk Reviews

Ukitnetworks.com offers a robust set of services, but like any company, it comes with its own set of strengths and areas where potential clients might want to consider alternatives or ask more questions.

The Upsides Pros

Ukitnetworks.com presents several compelling reasons for businesses to choose them as their technology partner.

• Comprehensive Service Portfolio: One of the most significant advantages is their ability to offer a wide range of services under one roof. This includes voice, connectivity, IT support, and specialized systems.
  • Single Vendor Efficiency: Instead of dealing with multiple vendors for internet, phone, and IT support, businesses can streamline their operations and support by consolidating with Ukitnetworks.com. This simplifies billing, troubleshooting, and overall management.
  • Integrated Solutions: Their services are designed to work together, such as voice integration with MS Teams or converged voice and data solutions, leading to better performance and fewer compatibility issues.
• Dedicated Account Management: They explicitly state that clients receive two dedicated account managers.
  • Personalized Support: This suggests a highly personalized service approach, where clients have direct contacts who understand their specific business needs, rather than dealing with generic support queues.
  • Proactive Planning: Dedicated account managers can work with clients to plan future technology needs and proactively address potential issues.
• UK-Based Support: Emphasizing a UK-based customer and technical support team is a significant draw.
  • Accessibility and Understanding: This generally means easier communication, fewer language barriers, and support staff who are familiar with local regulations and business environments.
  • 24/7/365 Support: Their claim of round-the-clock support offers peace of mind, especially for businesses operating outside standard hours or those for whom downtime is critical.
• Focus on Cybersecurity: Offering Cyber Essentials, Cyber Essentials Plus, SOC, and SIEM solutions highlights a strong commitment to digital security, which is paramount for businesses today.
  • Mitigating Risks: This focus helps businesses protect sensitive data, comply with regulations, and defend against increasingly sophisticated cyber threats.
• Scalability: Their structured offerings for small, medium, and large businesses, coupled with scalable cloud and hosted solutions, mean that businesses can grow without outgrowing their technology provider.
  • Future-Proofing: This flexibility allows businesses to adapt their services as their needs evolve, avoiding costly and disruptive migrations to new providers.
• Positive Customer Testimonials and Case Studies: The website features numerous positive reviews and detailed case studies.
  • Social Proof: These demonstrate real-world success stories and provide confidence in their ability to deliver on their promises.

Points to Consider Cons

While Ukitnetworks.com offers a strong value proposition, potential clients might want to explore certain aspects further.

• Pricing Transparency: The website does not provide explicit pricing for its services.
  • Custom Quotes Required: While this is common for B2B services due to the bespoke nature of solutions, it means potential clients cannot easily compare costs without direct engagement. This requires more time and commitment from a prospective client.
• Service Level Agreements SLAs Details: While they promise reliability and support, specific details about their SLAs for uptime, response times, and resolution guarantees are not readily available on the homepage.
  • Clarity on Guarantees: Businesses, especially those with critical uptime requirements, would typically want to review detailed SLAs before committing.
• Limited Public Reviews Beyond Their Website: While they feature strong testimonials on their site, independent reviews on platforms like Trustpilot or G2 might offer a broader perspective. A quick search suggests limited public reviews outside their own platform.
  • External Validation: This doesn’t necessarily indicate a negative, but more independent validation can provide a more comprehensive view of customer satisfaction across a wider user base.
• Potential for Vendor Lock-in: While a comprehensive service portfolio is a pro, it can also lead to a high degree of dependence on a single vendor for multiple critical services.
  • Diversification Risk: If a business becomes heavily reliant on Ukitnetworks.com for all its IT, voice, and connectivity needs, switching providers in the future could be a complex and disruptive process if dissatisfaction arises.
• Complexity of Integration: While they offer integrated solutions, the initial integration of multiple new systems e.g., hosted phone, new broadband, IT support can be complex and require significant internal resources and planning.
  • Implementation Overhead: Businesses should be prepared for the initial effort involved in migrating services and training staff on new systems.

In summary, Ukitnetworks.com offers a compelling and comprehensive suite of services, backed by strong customer support and a focus on security.

The primary areas where businesses might seek more information are pricing transparency and detailed SLAs, which are common for B2B providers. Cylingo.org Reviews

Ukitnetworks.com Alternatives

When evaluating Ukitnetworks.com, it’s wise to consider alternatives to ensure you’re choosing the best fit for your specific business needs, budget, and scale.

The market for business IT, voice, and connectivity solutions is competitive, with many providers offering similar or specialized services.

Here are some categories of alternatives and examples of providers that could be considered.

Global Unified Communications as a Service UCaaS & Contact Center Providers

These providers often offer cloud-based phone systems, video conferencing, team messaging, and contact center functionalities, similar to Ukitnetworks.com’s 8×8 offerings.

• RingCentral: A leading UCaaS provider known for its robust cloud phone system, video meetings, and team messaging. They cater to businesses of all sizes with a strong focus on integration with CRM and business applications.
  • Key Similarities: Cloud telephony, unified communications, contact center solutions.
  • Key Differences: RingCentral often boasts a wider global reach and extensive app integrations.
• Vonage: Offers a comprehensive suite of cloud communications services, including business phone systems, contact center solutions, and APIs for custom integrations.
  • Key Similarities: Hosted VoIP, contact center.
  • Key Differences: Strong emphasis on API-driven communications for highly customized solutions.
• Microsoft Teams Phone System: For businesses already deeply integrated into the Microsoft ecosystem, leveraging Microsoft Teams as their phone system can be a seamless alternative. This requires the Microsoft 365 license and additional calling plans.
  • Key Similarities: Voice integration, collaboration.
  • Key Differences: Native integration with Microsoft 365, often preferred by businesses heavily invested in Microsoft products.

UK-Specific Business Telecoms & IT Providers

Many providers in the UK specialize in offering converged solutions, similar to Ukitnetworks.com, often with a regional focus or particular strengths. Lordsandlabradors.com Reviews

• Gamma: A major UK telecommunications provider offering a broad portfolio of voice, data, mobile, and cloud services, including their own Horizon Hosted PBX which Ukitnetworks.com also offers.
  • Key Similarities: Comprehensive telecoms and IT solutions, including hosted voice.
  • Key Differences: Gamma is a network operator and wholesale provider, with a vast partner network.
• Daisy Communications: One of the largest independent providers of business communications in the UK, offering mobile, broadband, IT services, and cloud solutions.
  • Key Similarities: End-to-end business solutions, similar breadth of services.
  • Key Differences: Very large scale, potentially more diverse offerings from various partnerships.
• Zen Internet: Known for its high-quality, reliable business broadband and strong customer service. They also offer VoIP and cloud services.
  • Key Similarities: Focus on reliable connectivity.
  • Key Differences: Often cited for their exceptional customer support and higher-tier broadband solutions.

Managed IT Service Providers MSPs

If your primary need is comprehensive IT support and cybersecurity, you might look at dedicated MSPs.

Many offer some level of voice/connectivity but specialize in IT.

• Local IT Support Companies: Numerous regional IT companies provide managed IT services, cloud solutions, and cybersecurity. These often offer highly personalized service and can be on-site quickly.
  • Key Similarities: IT support, cloud management, cybersecurity.
  • Key Differences: Often more focused on local presence and potentially smaller in scale compared to nationwide providers.
• Larger IT Consulting Firms: Companies like Computacenter, while larger, offer extensive IT infrastructure, cloud, and cybersecurity consulting and managed services for enterprise-level clients.
  • Key Similarities: Comprehensive IT strategy and implementation.
  • Key Differences: Often cater to larger organizations with complex IT needs.

How to Choose an Alternative:

When evaluating alternatives, consider these factors:

1. Specific Needs: What are your core priorities? Is it reliable broadband, advanced phone features, robust IT security, or a combination?
2. Business Size & Scalability: Does the provider cater effectively to your current size and offer room for growth?
3. Budget: Obtain clear pricing models and compare total cost of ownership.
4. Customer Support: Investigate their support structure, SLAs, and independent customer reviews.
5. Integration Capabilities: How well do their services integrate with your existing software and systems e.g., CRM, ERP, Microsoft 365?
6. Industry Expertise: Does the provider have experience working with businesses in your specific industry?

By carefully comparing Ukitnetworks.com against these types of alternatives, businesses can make an informed decision that aligns with their strategic and operational requirements.

How to Cancel Ukitnetworks.com Subscription

Cancelling a subscription with a B2B service provider like Ukitnetworks.com typically involves a more structured process than cancelling a consumer-level service. Urgalaxy.com Reviews

Given the critical nature of the services they provide voice, internet, IT support, a smooth transition is paramount to avoid business disruption.

While specific cancellation policies and notice periods are not publicly detailed on their homepage, general practices in the B2B telecommunications and IT sector suggest a standard approach.

Standard Cancellation Procedures

Based on typical B2B service agreements, here’s a likely scenario for cancelling services with Ukitnetworks.com:

1. Review Your Contract:
   • Crucial First Step: Before initiating any cancellation, locate and thoroughly review your service agreement or contract with Ukitnetworks.com. This document will contain all the critical information regarding cancellation policies.
   • Key Details to Look For:
     • Notice Period: Most B2B contracts require a specific notice period for cancellation, often 30, 60, or even 90 days prior to the contract’s expiry or desired cancellation date. Failing to provide adequate notice can result in automatic contract renewal or penalties.
     • Contract End Date: Note the exact end date of your current contract term. Cancelling before this date might incur early termination fees.
     • Cancellation Method: The contract will specify how cancellation requests must be submitted e.g., in writing via email, postal mail, or through a dedicated account manager.
     • Equipment Return: Details on returning any leased hardware e.g., IP phones, routers, servers and potential charges for non-return or damage.
2. Contact Your Dedicated Account Manager:
   • Ukitnetworks.com explicitly states that each client is assigned two dedicated account managers. This is your primary point of contact for any service-related inquiries, including cancellations.
   • Initiate Discussion: Reach out to your account manager to express your intention to cancel. They can guide you through the specific process, clarify contract terms, and provide necessary forms.
   • Discuss Migration: If you are moving to a new provider, discuss the migration process e.g., porting phone numbers, transferring data with your account manager to ensure minimal disruption.
3. Submit Formal Written Notice:
   • Even if you’ve spoken with your account manager, it’s highly recommended to submit a formal written cancellation notice as per your contract’s requirements. This creates a clear record of your request.
   • Include Key Information:
     • Your company name and account number.
     • The specific services you wish to cancel.
     • Your desired cancellation date adhering to the notice period.
     • A clear statement that you are formally requesting cancellation.
   • Request Confirmation: Always ask for written confirmation of your cancellation request and the agreed-upon cancellation date.
4. Plan for Transition:
   • Data Backup & Migration: Ensure all your data is backed up and migrated to your new systems or provider before the Ukitnetworks.com services are fully decommissioned. This is especially critical for cloud services, data backup, and email hosting.
   • Number Porting: If you are porting phone numbers to a new provider, initiate this process well in advance with your new provider and ensure Ukitnetworks.com’s cooperation. This can take several weeks.
   • Service Overlap: Consider having a brief period of service overlap with your old and new providers to ensure a seamless transition and minimize downtime.
5. Return Equipment & Settle Final Invoices:
   • Follow instructions for returning any leased equipment. Document the condition of the equipment and obtain proof of return.
   • Be prepared for a final invoice, which may include charges for the notice period, early termination fees if applicable, or outstanding service usage.

Important Considerations for B2B Cancellations:

• Early Termination Fees ETFs: If you cancel before the end of your contract term, you may be liable for ETFs. These can be substantial, sometimes calculated as a percentage of the remaining contract value.
• Service Interdependencies: Be mindful of how services are interconnected. For example, cancelling your broadband might affect your hosted phone system if it relies on that specific connection. Plan for alternatives before disconnecting.
• Porting Issues: Porting phone numbers can sometimes encounter delays or issues. Start this process early and follow up diligently.
• Backup Plan: Always have a backup plan for critical services in case of unexpected delays or issues during the cancellation and migration process.

By following these steps and meticulously reviewing your contract, you can ensure a smooth and orderly cancellation of your Ukitnetworks.com subscription, minimizing disruption to your business operations.

How to Cancel Ukitnetworks.com Free Trial

Based on the Ukitnetworks.com homepage, there is no explicit mention of a “free trial” for their services in the traditional sense. Mishimoto.com Reviews

Most of their offerings are complex B2B solutions like hosted phone systems, enterprise broadband, and IT support, which typically involve customized consultations, setup, and contract agreements rather than a simple trial period.

However, if Ukitnetworks.com were to offer a free trial for specific products e.g., a limited trial of their video conferencing platform, or a small business phone system for a short period, the cancellation process would likely follow a simplified version of their general cancellation policy.

Hypothetical Free Trial Cancellation Steps:

Assuming a hypothetical free trial scenario, here’s how one would typically proceed to avoid being charged:

1. Check Trial Terms and Conditions:
   • Crucial First Step: Any free trial would come with specific terms and conditions. These would outline the duration of the trial, what happens at its conclusion e.g., automatic conversion to a paid subscription, and the steps required to cancel.
   • Look for:
     • Trial length e.g., 7 days, 14 days, 30 days.
     • Opt-out deadline before automatic billing begins.
     • Specific cancellation instructions e.g., button in dashboard, email to support.
2. Identify the Cancellation Method:
   • In-Platform Option: For digital services, there’s often a clear “Cancel Trial” or “Manage Subscription” option within your user dashboard or account settings. This is usually the quickest and most direct method.
   • Email or Phone Support: If an in-platform option isn’t available, the terms might instruct you to contact their customer support team via email or phone.
3. Contact Support If Required:
   • If the terms specify contacting support, reach out to your dedicated account manager if assigned during the trial or the general support line.
   • Clearly state that you are on a free trial and wish to cancel before it converts to a paid subscription.
   • Provide any necessary account details for verification.
4. Confirm Cancellation:
   • Always request a confirmation of your cancellation. This could be an email confirmation or a reference number for your support interaction.
   • Retain this confirmation as proof of cancellation.
5. Remove Payment Information If Applicable:
   • Some free trials require payment information upfront. If this was the case, ensure that after cancellation, your payment method is no longer associated with Ukitnetworks.com to prevent any accidental charges.

Why Free Trials for B2B Solutions are Less Common:

For highly customized and integrated B2B solutions like those offered by Ukitnetworks.com, a typical “free trial” with an easy online cancellation button is less common for several reasons:

• Complex Setup: Implementing a hosted phone system, setting up a leased line, or configuring complex IT security solutions requires significant setup and configuration effort from the provider’s side. This investment makes a short, no-commitment trial impractical.
• Customization: Many services are tailored to a client’s specific infrastructure, number of users, and operational needs. A generic trial wouldn’t effectively demonstrate the value.
• Consultative Sales Process: B2B solutions typically involve a consultative sales approach, where a sales team works directly with the client to understand needs, provide demos, and then propose a customized solution and contract. “Try Now” buttons for such services are usually for demos or initial inquiries rather than fully functional trials.

In the context of Ukitnetworks.com, the “Try Now” button seen next to “Discover 8×8 Cloud-Connected Security Systems” is more likely an invitation for a product demonstration or a guided walkthrough rather than a self-service free trial that could convert into a paid subscription without direct engagement. Versuni.com Reviews

If you are considering Ukitnetworks.com, it’s always best to directly inquire about their sales process, demonstration options, and any trial periods they might offer for specific, smaller components of their service.

Ukitnetworks.com Pricing

Based on a comprehensive review of the Ukitnetworks.com website, explicit pricing details for their services are not publicly available. This is a common practice among B2B service providers, especially for complex and customized solutions like those in IT, telecommunications, and connectivity.

Why No Public Pricing?

There are several strategic reasons why Ukitnetworks.com, and similar B2B providers, typically do not list prices on their website:

1. Customized Solutions:
   • Their services are highly tailored to individual business needs. The cost for a hosted phone system, for example, depends on the number of users, desired features e.g., call recording, contact center integration, call volumes, and specific hardware requirements.
   • Similarly, broadband costs vary significantly based on speed, technology FTTC, FTTP, Leased Line, location, and service level agreements SLAs.
   • IT support packages are often based on the number of endpoints, complexity of the IT environment, and required response times.
2. Value-Based Selling:
   • Instead of competing purely on price, Ukitnetworks.com likely focuses on demonstrating the value their integrated solutions bring to a business—increased efficiency, improved communication, enhanced security, and dedicated support. Pricing discussions often come after understanding a client’s pain points and showing how their solutions address them.
3. Competitive Strategy:
   • By not publishing prices, they avoid giving direct competitors an easy benchmark for undercutting. It also allows them flexibility to offer competitive rates based on the specific deal and client size.
4. Consultative Sales Process:
   • Their sales model is consultative. They encourage businesses to contact them for a “Free Consultation” or “Book Demo” so that their sales team and dedicated account managers can assess specific requirements before providing a tailored quote. This ensures the proposed solution and its price accurately reflects the client’s needs.
5. Fluctuating Market Costs:
   • The underlying costs for telecommunications infrastructure, hardware, and software licenses can fluctuate. Keeping pricing off the public website allows them to adjust proposals without constant website updates.

How to Get Pricing from Ukitnetworks.com:

To obtain pricing for Ukitnetworks.com’s services, you would need to engage directly with their sales team. The process would typically involve:

1. Initial Inquiry: Contacting them via phone 0344 326 2150, filling out a contact form, or requesting a demo.
2. Needs Assessment: Their sales team or a dedicated account manager would likely conduct a detailed discussion to understand your business size, current infrastructure, specific challenges, desired features, and long-term goals.
   • For Voice: How many users? What features do you need IVR, call queues, recordings, contact center? Do you need new handsets?
   • For Connectivity: What speed do you need? What’s your location? Do you require dedicated lines or converged services?
   • For IT Services: How many devices? What level of support is needed proactive monitoring, helpdesk, on-site support? What are your cybersecurity concerns?
3. Tailored Proposal: Based on the assessment, they would then prepare a customized proposal outlining the recommended services, their configuration, and the associated costs. This proposal might include:
   • Monthly recurring charges MRCs for services like hosted seats, broadband lines, or managed IT support.
   • One-time setup fees for installation, migration, or hardware.
   • Per-minute call charges if not an inclusive call plan or bundled minutes.
   • Hardware costs if purchasing, or monthly rental fees if leasing.
4. Contract Negotiation: You would then have the opportunity to review the proposal, ask questions, and potentially negotiate terms and pricing.

What to Expect in Terms of Cost Structure General B2B Trends:

While specific numbers are unavailable, you can generally expect B2B service pricing to be structured as follows: Truebeautyglow.com Reviews

• Per-User/Per-Seat Model: Common for hosted phone systems and Microsoft 365 services. For example, a hosted phone system might cost £X per user per month.
• Fixed Monthly Fee: For broadband lines or managed IT support packages, often based on speed, service level, or number of devices/users covered.
• Usage-Based Charges: For high call volumes beyond inclusive bundles, or for specific IT services performed on demand.
• Project-Based Fees: For one-off implementations like system migrations, new hardware installations, or complex network deployments.

In summary, interested businesses should be prepared to engage directly with Ukitnetworks.com’s sales team to receive a personalized quote based on their unique requirements.

This approach ensures that the solution and its cost are perfectly aligned with the client’s operational needs and strategic objectives.

Ukitnetworks.com vs. Competitors

When evaluating Ukitnetworks.com against its competitors, it’s essential to compare them across several key dimensions, including service breadth, customer support model, technology partnerships, and target market focus.

Ukitnetworks.com positions itself as a comprehensive provider of voice, connectivity, IT, and systems solutions, aiming to be a single-source partner for UK businesses.

Let’s compare Ukitnetworks.com against categories of competitors: Floridarentals.com Reviews

1. Vs. Global UCaaS Giants e.g., 8×8, RingCentral, Vonage

Ukitnetworks.com partners with 8×8, offering their eXperience Communications Platform.

This means Ukitnetworks.com is effectively reselling and supporting 8×8’s powerful UCaaS solution.

• Ukitnetworks.com’s Edge:
  • Personalized, Localized Support: Ukitnetworks.com emphasizes dedicated account managers and a UK-based 24/7/365 support desk. This hands-on, local support can be a significant advantage for businesses that prefer a more personal touch and easier communication compared to dealing directly with a large global provider.
  • Integration and Management: Ukitnetworks.com manages the integration of 8×8 with other services broadband, IT support, offering a cohesive solution rather than just a standalone phone system. This simplifies the technology stack for the client.
  • Holistic Solution: They offer a full suite of services beyond just UCaaS, including connectivity and IT support, which the pure-play UCaaS providers typically don’t.
• Competitors’ Edge e.g., direct 8×8, RingCentral:
  • Direct Access to Platform Features: Customers dealing directly might get the absolute latest features and updates first, or have more direct influence on product roadmap.
  • Potentially Larger Scale: Global providers often have massive infrastructures, which can sometimes translate to more competitive pricing on per-user costs for very large enterprises, or a wider array of niche integrations.
  • Self-Service Options: Some global providers offer more robust self-service portals and APIs for highly tech-savvy customers.

2. Vs. Large UK Telecom Providers e.g., Gamma, Daisy Communications

These are Ukitnetworks.com’s direct competitors in the UK market, offering a similar converged approach.

*   Dedicated Account Managers: While larger players also offer account management, Ukitnetworks.com's emphasis on *two* dedicated account managers per company suggests a particularly high level of personalized service. This could be a significant differentiator for businesses seeking a close working relationship.
*   Agility & Responsiveness: As a potentially smaller or more focused entity than giants like Daisy, Ukitnetworks.com might offer greater agility in responding to specific client needs and quicker decision-making.
*   Bespoke Packages: Their focus on "bespoke business packages for a set price" indicates a willingness to deeply customize solutions rather than just offering standard tiers.

• Competitors’ Edge e.g., Gamma, Daisy:
  • Market Share & Infrastructure: These companies often own significant parts of the UK’s network infrastructure though Ukitnetworks.com also leverages its “business-only network”, potentially offering slightly better direct control over service delivery and resilience.
  • Wider Range of Products: Due to their size, they might have an even broader, more diverse product portfolio, or specific niche offerings not available elsewhere.
  • Established Reputation: Their long-standing presence and large customer bases provide a strong, established reputation in the market.

3. Vs. Dedicated Managed IT Service Providers MSPs

Many businesses seek specialized IT support, which Ukitnetworks.com also offers.

*   Converged Services: The main advantage is the ability to integrate IT support with voice and connectivity. For example, troubleshooting a VoIP issue becomes simpler when the same provider manages both the phone system and the internet connection.
*   Streamlined Vendor Management: Reduces the number of vendors a business has to manage, simplifying billing and support.

• Competitors’ Edge Dedicated MSPs:
  • Specialization: A pure-play MSP might have deeper, more specialized expertise in very specific areas of IT e.g., cybersecurity forensics, complex cloud migrations, specific industry compliance.
  • Local Presence: Many MSPs are local and can offer immediate on-site support in specific geographic areas, which can be critical for hardware issues.
  • Potentially More Flexible IT Packages: Some MSPs might offer a wider range of tiered IT support packages, from basic monitoring to full outsourced IT departments.

Key Differentiators for Ukitnetworks.com:

• Integrated Approach: Their strongest proposition is the ability to offer a holistic technology solution across voice, connectivity, and IT, managed under one roof. This simplifies vendor management and streamlines support.
• Personalized Service: The emphasis on dedicated account managers and a personable service stands out.
• UK-Centric Support: Their commitment to 24/7/365 UK-based customer and technical support is a significant advantage for local businesses.

When making a decision, businesses should consider their own priorities: Do they value a single point of contact for all tech needs? Is personalized, local support paramount? Or do they prioritize the absolute lowest price or hyper-specialized expertise in one area? Ukitnetworks.com is well-suited for businesses looking for a reliable, comprehensive, and well-supported technology partner in the UK. Mobilephonetradein.co.uk Reviews

Cybersecurity and Data Protection Practices

Businesses entrust their sensitive data, communications, and operational continuity to these providers.

Ukitnetworks.com highlights cybersecurity as a core offering, which is a critical positive signal.

Core Cybersecurity Offerings

Ukitnetworks.com emphasizes several layers of cybersecurity:

• Anti-Spam Software: Essential for filtering malicious emails phishing, malware distribution and reducing inbox clutter.
• Anti-Virus Software: Fundamental protection against known viruses, ransomware, and other forms of malware on endpoints.
• Cloud Security Systems: Crucial for securing data and applications hosted in cloud environments, encompassing access control, data encryption, and threat detection.
• Cyber Essentials & Cyber Essentials Plus:
  • Cyber Essentials: A UK government-backed scheme designed to help organizations protect themselves against a range of common cyber threats. It focuses on five key technical controls: secure configuration, boundary firewalls and internet gateways, access control, malware protection, and patch management.
  • Cyber Essentials Plus: A higher level of assurance, involving a hands-on technical verification to test whether the controls have been implemented effectively.
  • Significance: By offering these, Ukitnetworks.com helps clients achieve recognized standards of cybersecurity, demonstrating a commitment to foundational security practices. This is often a requirement for government contracts or supply chain agreements.
• SOC Security Operations Center and SIEM Security Information and Event Management Solutions:
  • SOC: A centralized function within an organization or provided as a service that continually monitors and improves an organization’s security posture while preventing, detecting, analyzing, and responding to cybersecurity incidents.
  • SIEM: A technology that provides real-time analysis of security alerts generated by applications and network hardware. It aggregates log data from various sources, identifies anomalies, and provides centralized visibility into security events.
  • Significance: These are advanced cybersecurity measures typically employed by medium to large businesses to provide continuous threat detection, proactive monitoring, and rapid incident response capabilities. This indicates Ukitnetworks.com offers enterprise-grade security solutions.
• Data Backup and Recovery: While often seen as a business continuity measure, robust backup and recovery systems are also a critical component of cybersecurity, allowing businesses to recover from data loss due to cyberattacks like ransomware or system failures.
• Fraud Prevention Under “Protection, Support and Maintenance”: Suggests measures to combat fraudulent activities related to telecommunications e.g., toll fraud or other services.

Data Protection Practices Implied

While the website doesn’t explicitly detail their internal data protection policies e.g., GDPR compliance statements, data center locations, encryption standards for data in transit/at rest, the very nature of their offerings and the cybersecurity solutions they promote imply a strong adherence to data protection principles.

• GDPR Compliance: As a UK-based company dealing with customer data, Ukitnetworks.com is subject to GDPR General Data Protection Regulation. Businesses considering their services should inquire about their GDPR compliance policies, data processing agreements DPAs, and where customer data is stored.
• Secure Infrastructure: Their provision of cloud services, hosted phone systems, and their own “business-only network” suggests investment in secure infrastructure and data centers. Reputable providers typically employ:
  • Physical Security: Access controls, surveillance, environmental monitoring.
  • Network Security: Firewalls, intrusion detection/prevention systems.
  • Encryption: For data in transit and at rest.
  • Regular Audits & Certifications: Beyond Cyber Essentials, many data centers and service providers hold ISO 27001 or other relevant security certifications.
• Business Continuity and Disaster Recovery: Beyond simple data backup, their emphasis on “Disaster Recovery” services indicates a commitment to ensuring business operations can quickly resume even after significant disruptions, including cyber incidents.

What Businesses Should Inquire About:

When engaging with Ukitnetworks.com, prospective clients should actively inquire about specific data protection practices: Ornamental-trees.co.uk Reviews

• Where is my data stored? Geographic location of data centers.
• What data encryption standards are used?
• What are your policies on data access and retention?
• Do you have ISO 27001 or other relevant security certifications for your own operations?
• How do you handle data breaches or security incidents? Incident response plan.
• Can we get a copy of your Data Processing Agreement DPA?

Ukitnetworks.com’s clear emphasis on a range of cybersecurity solutions, from foundational protection to advanced SOC/SIEM services, suggests a robust approach to securing their clients’ digital assets.

Their offerings help clients not only protect themselves but also achieve industry-recognized security standards.

Case Studies and Customer Success

Ukitnetworks.com prominently features case studies and customer testimonials on its homepage, which are vital for building trust and demonstrating real-world success.

These elements serve as powerful social proof, showing how their services have positively impacted other businesses.

The Value of Case Studies

Case studies go beyond simple testimonials by providing a narrative of a client’s problem, the solution implemented by Ukitnetworks.com, and the measurable results achieved. Fineartpapers.ie Reviews

This structured approach offers deeper insights into their capabilities and problem-solving approach.

Ukitnetworks.com highlights three specific case studies:

1. 8×8 Hosted Phone System Migration Inspired Energy:

   • Challenge: Implied need for an updated, more efficient phone system.
   • Solution: Migration to an 8×8 Hosted Phone System, facilitated by Ukitnetworks.com.
   • Outcome: Improved inter-site communication “employees can all talk to each other across different sites at the click of a button”, proactive issue resolution from Ukitnetworks.com, and efficient problem solving.
   • Key Takeaway: Demonstrates their expertise in deploying and supporting complex cloud communication solutions, emphasizing seamless inter-site connectivity and reliable support.
   • Customer Quote: “With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

2. AuditWise Implementation SoSmart Money:

   • Challenge: Need for actionable insights into agent performance within a contact center, likely for quality management and improvement.
   • Solution: Introduction of AuditWise, a centralized quality management and reporting solution, by Ukitnetworks.com.
   • Outcome: Improved agent performance insights, better quality monitoring, and enhanced analytics capabilities.
   • Key Takeaway: Highlights their ability to implement specialized systems for contact centers, focusing on performance analytics and quality assurance.
   • Customer Quote: “We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.” While this quote is next to the AuditWise case study link, it speaks more broadly about their IT services and may not be specific to SoSmart Money or AuditWise directly, but it reinforces their overall service quality.

3. Broadband Connection Migration Clogau: Gbsolar.co.uk Reviews

   • Challenge: Implied issues with an unstable or insufficient broadband connection.
   • Solution: Migration to a more stable broadband connection, handled by Ukitnetworks.com.
   • Outcome: Improved connectivity, increased productivity and capacity.
   • Key Takeaway: Showcases their expertise in providing reliable and high-performance business broadband solutions, crucial for consistent business operations.
   • Customer Quote: “First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

Customer Testimonials

In addition to the case studies, Ukitnetworks.com displays numerous short-form testimonials from various businesses.

These snippets reinforce key aspects of their service quality:

• Responsive and Efficient Support: Repeated mentions of issues being resolved quickly and efficiently, and the team “go the extra mile.”
• Great Customer Service and Account Management: Customers consistently praise the “great customer services,” “account management,” and the “personable” nature of their staff.
• Competitive Pricing: One testimonial specifically mentions “Their pricing is very competitive.”
• Seamless Communications: Highlighted by the 8×8 case study and other mentions of improved internal and external communication.
• Growth with Requirements: “They grow with your requirements with no restrictions,” indicating scalability and adaptability.
• Understanding Business Challenges: “a company who truly understands your organisation and its particular challenges.”

Overall Impact on Trust and Credibility

The inclusion of detailed case studies and a broad array of positive testimonials significantly boosts Ukitnetworks.com’s credibility.

• Verifiable Impact: Case studies offer concrete examples of problems solved and benefits delivered, making their claims more tangible.
• Customer Confidence: Hearing directly from satisfied customers provides reassurance to potential clients.
• Demonstrates Expertise: The types of solutions highlighted 8×8, AuditWise, complex broadband migrations underscore their technical capabilities and ability to handle diverse business needs.
• Reinforces Values: The testimonials align with their stated values of being “Knowledgeable and Responsive Staff,” having “Dedicated Personable Account Managers,” and providing “Flexible, Scalable Business Solutions.”

This section of the website effectively leverages social proof to build confidence and establish Ukitnetworks.com as a reliable and customer-focused provider of essential business technology services.

The Onboarding and Support Process

Ukitnetworks.com places significant emphasis on its customer-centric approach, particularly highlighted in its “Simple Onboarding” process and continuous support framework.

For B2B services, a smooth onboarding and robust support system are crucial for minimizing disruption and ensuring long-term client satisfaction.

Simple Onboarding Process

Ukitnetworks.com outlines a clear four-step onboarding process, designed to be transparent and efficient:

1. Demo:
   • Initial Engagement: The process begins with an invitation to a demo or a free consultation. This is where the sales team discusses commercial enquiries, competitive pricing, and product information.
   • Needs Assessment: This stage is critical for Ukitnetworks.com to fully assess and determine the client’s requirements, allowing them to offer bespoke business packages.
   • Client Benefit: For the client, it’s an opportunity to understand the offerings, ask questions, and ensure the proposed solution aligns with their needs before commitment.
2. Order:
   • Dedicated Contact: From the point of enquiry, a dedicated account manager is assigned to be the single point of contact. This simplifies communication throughout the ordering process.
   • Transparent Process: Ukitnetworks.com promises a “simple and transparent ordering process,” which is vital for complex B2B services. This suggests clear documentation and communication regarding what is being ordered.
   • Client Benefit: Having a dedicated point person avoids the frustration of being passed between departments and ensures consistent communication regarding the order.
3. Plan:
   • Scope of Work: Once the sales order is reviewed and completed, the account manager discusses and plans the scope of work to be delivered. This includes detailing the installation, timeframes, and delivery schedule.
   • Regular Updates: Clients are provided with regular updates on the progress, which is crucial for managing expectations and planning internal resources.
   • Client Benefit: A well-defined plan minimizes surprises and allows the client to prepare their internal teams and infrastructure for the new services or migration.
4. Live:
   • Installation: Accredited engineers complete the installation, ensuring proper setup and functionality.
   • Remote Training: Crucially, they provide remote training, which helps client staff quickly adapt to new systems and maximize their utility. This is especially important for hosted phone systems, contact center solutions, and new IT tools.
   • Continuous Monitoring: Ukitnetworks.com continues to monitor systems around the clock, offering peace of mind through proactive issue detection.
   • Client Benefit: A smooth go-live, coupled with training and ongoing monitoring, ensures minimal disruption to business operations and rapid realization of benefits from the new services.

Ongoing Support and Maintenance

Beyond onboarding, Ukitnetworks.com emphasizes its commitment to continuous support and maintenance.

• 24/7/365 UK-Based Customer Support: This is a significant selling point, ensuring that businesses can get assistance at any time, regardless of their operating hours or the nature of the issue. The UK-based nature often implies better communication and understanding of local business contexts.
• Dedicated Account Managers: As mentioned, having two dedicated account managers ensures consistent, personalized support and relationship management. They act as strategic partners, not just problem solvers.
• Product Support Help and Support Portal: The website mentions a “Support Portal” and “Product Support Help,” indicating online resources for FAQs, troubleshooting guides, and potentially ticket submission.
• IT Support and Services: Their IT offerings include ongoing remote support packages with a dedicated UK IT Help Desk, reiterating their commitment to continuous technical assistance.
• Disaster Recovery: A service that goes beyond simple support, focusing on business continuity in the face of major disruptions, which is a key component of robust IT management.

The Impact of a Strong Onboarding and Support System:

A well-structured onboarding and support process like Ukitnetworks.com’s offers several benefits to clients:

• Reduced Downtime: Professional installation, planning, and proactive monitoring minimize service interruptions.
• Faster Adoption: Training helps employees quickly become proficient with new tools, increasing productivity.
• Peace of Mind: Knowing that dedicated support is available 24/7 reduces stress and allows businesses to focus on their core operations.
• Long-Term Partnership: The emphasis on dedicated account managers fosters a long-term, collaborative relationship rather than just a transactional one.

Overall, Ukitnetworks.com’s detailed approach to onboarding and continuous support underscores their commitment to being a reliable and customer-focused technology partner for businesses.

Frequently Asked Questions

What services does Ukitnetworks.com offer?

Ukitnetworks.com offers a comprehensive range of business IT, voice, and connectivity solutions.

This includes hosted phone systems like 8×8 and Horizon, business broadband FTTC, FTTP, SoGEA, Leased Line, mobile connectivity, IT support and hardware services, cloud services, Microsoft 365 services, data backup, and a suite of cybersecurity solutions Anti-Spam, Anti-Virus, Cloud Security, Cyber Essentials, SOC/SIEM. They also provide various systems for productivity and customer engagement, such as contact center solutions, call recording, and call reporting analytics.

Is Ukitnetworks.com a legitimate company?

Yes, based on checking the website, Ukitnetworks.com appears to be a legitimate UK-based company providing professional business technology services.

Their website is well-structured, details a wide range of B2B offerings, features customer testimonials and case studies, and provides clear contact information and a UK phone number.

Does Ukitnetworks.com offer services for small businesses?

Yes, Ukitnetworks.com explicitly categorizes its services for businesses of different sizes, including “Small Business 1-25” and “Micro Business Phone System.” They tailor their voice, connectivity, IT, and systems solutions to meet the specific needs and scale of smaller organizations.

How do I get pricing information from Ukitnetworks.com?

Ukitnetworks.com does not publicly list pricing on its website.

To get pricing information, you need to contact their sales team directly for a free consultation or demo.

They will assess your specific business requirements and provide a tailored proposal and quote.

What kind of customer support does Ukitnetworks.com provide?

Ukitnetworks.com emphasizes 24/7/365 UK-based customer and technical support.

They also assign two dedicated account managers to each client, ensuring personalized and consistent support throughout the client relationship.

The website mentions a support portal for help and resources.

Does Ukitnetworks.com offer cybersecurity services?

Yes, cybersecurity is a key focus for Ukitnetworks.com.

They offer Anti-Spam software, Anti-Virus software, Cloud Security Systems, and assistance with achieving Cyber Essentials and Cyber Essentials Plus certifications.

For larger businesses, they also provide advanced SOC Security Operations Center and SIEM Security Information and Event Management solutions.

What is Ukitnetworks.com’s onboarding process like?

Ukitnetworks.com outlines a “Simple Onboarding” process consisting of four steps: Demo initial consultation and assessment, Order placing the order with a dedicated account manager, Plan scoping the work and setting timelines, and Live installation by accredited engineers, remote training, and continuous system monitoring.

Can Ukitnetworks.com help with migrating existing phone systems or IT infrastructure?

While not explicitly detailed as a separate service, their case studies e.g., migrating Inspired Energy to 8×8 and the nature of their “Order” and “Plan” onboarding steps strongly suggest they handle the migration and integration of new phone systems, broadband connections, and IT infrastructure.

Their dedicated account managers and accredited engineers would manage this transition.

Does Ukitnetworks.com offer business broadband?

Yes, Ukitnetworks.com offers various business broadband deals, including 80Mbps FTTC Broadband, 330Mbps FTTP Broadband, Converged Voice and Data, Ethernet Leased Line, and SoGEA Broadband.

They emphasize a business-only network designed for reliability and speed.

What is the “8×8 Hosted Phone System” mentioned by Ukitnetworks.com?

The 8×8 Hosted Phone System is a cloud-based Unified Communications as a Service UCaaS platform that Ukitnetworks.com offers as part of its voice solutions.

It provides integrated voice, video, chat, and contact center functionalities, enabling businesses to communicate and collaborate efficiently from anywhere.

Are there any testimonials or case studies available for Ukitnetworks.com?

Yes, Ukitnetworks.com features multiple customer testimonials and detailed case studies directly on their homepage.

These highlight successful implementations of their 8×8 Hosted Phone System, AuditWise contact center solution, and broadband services for various businesses.

Does Ukitnetworks.com provide IT hardware services?

Yes, Ukitnetworks.com lists “IT Hardware Services” under its IT Services offerings.

While the homepage doesn’t detail specific hardware, it indicates they provide support related to business IT hardware.

What is “SoGEA Broadband” and does Ukitnetworks.com offer it?

SoGEA Single Order Generic Ethernet Access Broadband is a type of broadband connection that doesn’t require a traditional landline for voice services.

It simplifies broadband provision over a single line.

Yes, Ukitnetworks.com explicitly lists SoGEA Broadband as one of its connectivity options.

Can Ukitnetworks.com help with Microsoft 365 services?

Yes, Ukitnetworks.com offers “Microsoft 365 Services” as part of its IT solutions.

This typically includes assistance with deployment, management, and support for Microsoft 365 applications and platforms within a business environment.

What is the role of a dedicated account manager at Ukitnetworks.com?

Ukitnetworks.com assigns two dedicated account managers to each company.

Their role is to be a single point of contact for all commercial enquiries, provide product information, assist with the ordering and planning process, and offer ongoing personalized support and relationship management, working as part of the client’s team.

Does Ukitnetworks.com offer contact center solutions?

Yes, Ukitnetworks.com offers various contact center solutions, including 8×8 Contact Centre and Horizon Contact.

These systems are designed to manage high call volumes, provide multi-channel support, and offer features like intelligent routing and analytics for improved customer service.

How does Ukitnetworks.com ensure call quality?

Ukitnetworks.com offers “Call Quality Monitoring” as part of its systems solutions.

This feature is designed to ensure consistent high-quality voice communications, which is critical for professional interactions and customer satisfaction.

Their converged voice and data solutions also help optimize network performance for voice traffic.

What is “AuditWise” and how does Ukitnetworks.com use it?

AuditWise is a centralized quality management and reporting solution specifically developed for contact centers.

Ukitnetworks.com introduces and implements AuditWise for businesses to gain actionable insights into agent performance, offering extensive reporting and dashboard functionality to improve call center efficiency and quality.

Does Ukitnetworks.com offer disaster recovery services?

Yes, Ukitnetworks.com lists “Disaster Recovery” under its “Protection, Support and Maintenance” section.

This indicates they provide solutions and strategies to help businesses recover critical data and operations in the event of unforeseen disruptions.

How quickly can Ukitnetworks.com install new services?

While specific installation timelines are not given, Ukitnetworks.com’s “Plan” stage of onboarding involves the dedicated account manager discussing and planning the scope of work to be delivered, providing regular updates on installation timeframes and delivery.

This suggests a planned and communicated approach tailored to each project.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Ukitnetworks.com Reviews Latest Discussions & Reviews: