Upheal.io Review

Based on checking the website, Upheal.io presents itself as an AI-powered solution designed to help mental health providers streamline their documentation process.

The platform aims to save time by generating AI progress notes, insights, and even treatment plans from therapy sessions, allowing clinicians to focus more on their clients.

Here’s an overall review summary for Upheal.io:

• Service Offered: AI-generated progress notes and documentation for mental health professionals therapists, psychiatrists, coaches.
• Key Features: AI Progress Notes, Custom Template Editor, Treatment Plans & Goals, Mental Health-Specific AI, Scheduling, Multi-language Support, EHR Integration.
• Pricing: Free plan available. Starter plan $29/month, or $19/month billed annually. Premium plan $99/month, or $69/month billed annually. Team and Enterprise plans require custom quotes.
• Compliance & Security: Claims HIPAA, PHIPA, PIPEDA & GDPR compliance, SOC 2 Type II certified, encrypted video calls, secure consent collection, audit logs, modern cloud infrastructure.
• Claimed Benefits: Up to 90% faster note-taking, saves significant time each week, quick ROI.
• Ethical Consideration Islamic Perspective: While the tool itself is a technological aid for administrative tasks, the core service it supports—mental health therapy—is a permissible and often beneficial field within Islamic ethical guidelines, provided the content of the therapy aligns with Islamic principles. The use of AI in this context is for administrative efficiency rather than replacing the human element of care or promoting impermissible practices. However, potential concerns could arise if the AI’s content generation or data processing inadvertently touches upon or promotes concepts contradictory to Islamic values e.g., certain therapeutic modalities, philosophical underpinnings not aligned with a holistic Islamic worldview. The website’s emphasis on privacy and compliance with regulations like HIPAA is a positive sign for data security, a crucial aspect from an ethical standpoint.

Upheal.io positions itself as a robust tool for mental health professionals seeking to optimize their administrative workload.

The service directly addresses a common pain point in clinical practice: the time-consuming nature of documentation.

By leveraging AI specifically trained for therapeutic contexts, Upheal.io promises to deliver accurate and relevant notes, treatment plans, and session analytics.

The emphasis on data security and compliance with major privacy regulations like HIPAA and GDPR is a strong selling point, aiming to reassure users about the sensitive nature of client data.

The availability of a free plan and various paid tiers makes it accessible for solo practitioners up to large enterprises.

While the technology itself is neutral, its application in mental health must always be weighed against the broader ethical framework, ensuring it supports therapeutic practices that are beneficial and do not inadvertently endorse impermissible concepts.

Here are some alternatives for productivity and ethical tools in professional settings:

• Notion
  • Key Features: All-in-one workspace for notes, tasks, wikis, and databases. Highly customizable for various workflows.
  • Price: Free plan available. Personal Pro $4/month billed annually. Team $8/month per user billed annually. Enterprise custom pricing.
  • Pros: Extremely versatile, powerful organization tools, collaboration features, large community support.
  • Cons: Can have a steep learning curve due to its flexibility, overwhelming for simple tasks.
• Evernote
  • Key Features: Note-taking, organizing, task management, web clipping, document scanning.
  • Price: Free plan available. Personal $14.99/month. Professional $17.99/month.
  • Pros: Excellent for capturing information quickly, robust search capabilities, good for multimedia notes.
  • Cons: Free plan has limitations, pricing can be high for advanced features, some users report syncing issues.
• Todoist
  • Key Features: Simple yet powerful task management, project organization, recurring tasks, integrations with other apps.
  • Price: Free plan available. Pro $5/month billed annually. Business $8/month per user billed annually.
  • Pros: Intuitive interface, cross-platform availability, strong for personal and team task management.
  • Cons: Lacks advanced note-taking features, might be too simple for complex project management.
• ClickUp
  • Key Features: Project management, task management, document creation, goal tracking, team collaboration.
  • Price: Free plan available. Unlimited $7/month per user billed annually. Business $12/month per user billed annually. Enterprise custom pricing.
  • Pros: Highly comprehensive for team projects, customizable, many views lists, boards, calendars.
  • Cons: Can be overwhelming due to the sheer number of features, performance issues reported by some users.
• Microsoft OneNote
  • Key Features: Digital notebook for freeform note-taking, drawing, web clipping, audio notes, organization by notebooks, sections, and pages.
  • Price: Free as part of Windows, macOS, web, and mobile apps. Premium features with Microsoft 365 subscription.
  • Pros: Excellent for unstructured notes, integrates well with other Microsoft products, free for basic use.
  • Cons: Syncing can be inconsistent, less structured than other tools, web clipper can be clunky.
• Jira
  • Key Features: Issue tracking, project management for agile development, workflow customization, reporting.
  • Price: Free plan for up to 10 users. Standard $7.75/month per user. Premium $15.25/month per user. Enterprise custom pricing.
  • Pros: Industry standard for software development, highly customizable, robust reporting.
  • Cons: Steep learning curve, can be overkill for non-software teams, complex for simple tasks.
• Asana
  • Key Features: Work management, project and task tracking, team collaboration, workflow automation.
  • Price: Free plan available. Premium $10.99/month per user billed annually. Business $24.99/month per user billed annually. Enterprise custom pricing.
  • Pros: User-friendly interface, strong for project planning and tracking, good for team collaboration.
  • Cons: Can get expensive for larger teams, some advanced features are locked behind higher tiers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Upheal.io Review & First Look

Based on an initial examination of the Upheal.io website, the platform clearly positions itself as a valuable tool for mental health professionals.

The main promise revolves around significantly reducing the time spent on administrative tasks, particularly progress notes, by leveraging artificial intelligence.

This focus on efficiency is a direct response to a common challenge faced by clinicians globally, where documentation can often consume a substantial portion of their working hours.

The website highlights that Upheal.io is “Designed for mental health providers. Built by clinicians.

Powered by AI,” aiming to instill confidence in its relevance and efficacy within the healthcare sector.

Addressing the Documentation Burden

Mental health providers often report spending excessive hours on documentation, sometimes late into the night. A study published in the Journal of Medical Internet Research 2018 indicated that physicians spend roughly one-third of their time on administrative tasks, with a significant portion dedicated to electronic health record EHR documentation. Upheal.io claims to reduce this burden by allowing clinicians to write progress notes up to 90% faster, potentially saving “6 hours each week on documentation.” This claim, if accurate, represents a substantial improvement in work-life balance for many professionals. The website further suggests that the investment in Upheal.io can be recouped in “around 1 client session,” emphasizing a quick return on investment.

Core Value Proposition

The core value proposition of Upheal.io is automation and efficiency in clinical documentation.

By integrating into existing workflows—whether in-person, online, or through their app—the platform aims to be seamless.

Users can capture session data, select a note type SOAP, DAP, GIRP, etc., and receive an AI-generated draft for review.

This process is designed to minimize manual input and maximize time spent on direct client care. Wildflings.com Review

The inclusion of “Session analytics” and AI-generated “Intake notes and Treatment plans” further expands its utility beyond basic note-taking, providing more comprehensive support for clinical practice.

Upheal.io Features Overview

Upheal.io boasts a suite of features designed to enhance the productivity and accuracy of mental health documentation.

These features are tailored to meet the specific needs of therapists, psychiatrists, and coaches, moving beyond generic AI capabilities to offer specialized solutions.

AI Progress Notes and Customization

The flagship feature is its AI-generated progress notes.

The website states that these notes are “Comprehensive clinical notes for therapists and psychiatrists, and coaches.” What sets it apart, according to the site, is that “Unlike universal AI solutions like ChatGPT, our AI technology is specifically trained for therapeutic and psychiatric sessions.” This specialization is critical for ensuring the generated content is clinically relevant, accurate, and adheres to professional standards.

Furthermore, Upheal.io offers a “Custom template editor,” allowing users to “Create your own custom note templates to fit your unique style of the progress note.” This flexibility is vital for clinicians who may have specific documentation requirements or prefer particular frameworks e.g., EMDR, PIRP, SIRP.

Treatment Plans and Goals

Beyond session notes, Upheal.io extends its AI capabilities to “Treatment plans & goals.” It claims to “generate unique SMART objectives and goals with ease.” This feature could significantly reduce the time spent on this often complex and critical aspect of client care, ensuring that treatment plans are well-articulated, measurable, and aligned with therapeutic interventions.

The “Golden thread: Interventions based on modalities & Case Snapshots June 2025” is also mentioned as a future enhancement, indicating ongoing development to deepen the clinical utility of the platform.

Multi-language Support and Integrations

In terms of integration, Upheal.io states it is “Available for all EHRs and telehealth solutions.” Its browser extension allows for seamless “copy and paste” of notes directly into existing EHR systems, minimizing workflow disruption.

The ability to “Connect your EHR, work, and personal calendars in one place to manage availability and avoid conflicts” through its scheduling feature also enhances administrative efficiency. Lumalabs.ai Review

Upheal.io Pros & Cons

When evaluating a service like Upheal.io, it’s essential to weigh its potential advantages against any drawbacks or areas of concern.

For a tool deeply integrated into clinical practice, the implications of both positive and negative aspects are significant.

Potential Advantages of Upheal.io

Upheal.io’s value proposition centers on efficiency and clinical support, offering several compelling advantages for mental health professionals.

• Significant Time Savings: The most prominent benefit highlighted is the ability to generate progress notes up to 90% faster, potentially saving “6 hours each week.” This translates to more time for client care, professional development, or personal life, directly addressing burnout common among clinicians.
• Enhanced Clinical Presence: By offloading the mental burden of real-time note formulation, clinicians can be “more present with their clients,” as stated by testimonials. This improved focus can lead to better therapeutic outcomes.
• Specialized AI: Unlike general AI models, Upheal.io’s AI is “specifically trained for therapeutic and psychiatric sessions,” which should lead to more accurate, clinically relevant, and context-aware documentation. This minimizes the need for extensive post-generation editing.
• Comprehensive Documentation: Beyond basic notes, the platform supports “Intake notes and Treatment plans,” including AI-generated SMART goals. This holistic approach covers multiple aspects of clinical documentation.
• Strong Security and Compliance: The website emphasizes its compliance with HIPAA, PHIPA, PIPEDA & GDPR, and being SOC 2 Type II certified. This commitment to data privacy and security is paramount for handling sensitive client information, building trust with users.
• Multi-language Support: Offering support for “English, Spanish, Portuguese, German, French, Italian, Mandarin, and Hindi” significantly broadens its applicability and usefulness for a diverse client base.
• Flexible Integration: The ability to integrate with “any EHRs and telehealth solutions” via copy-paste or browser extension ensures minimal disruption to existing clinical workflows.
• Free Plan Availability: The existence of a “Free” plan, allowing “unlimited notes” from dictated or text summaries, provides an accessible entry point for clinicians to test the service before committing to a paid subscription.

Potential Concerns and Disadvantages

While the advantages are clear, several points might warrant consideration for potential users of Upheal.io.

• Reliance on AI Accuracy: While the AI is specialized, the absolute accuracy of AI-generated notes is a continuous concern. Clinicians must still meticulously review and edit each note to ensure it precisely reflects the session, client information, and professional judgment. Any inaccuracies, if not caught, could have clinical or legal ramifications.
• Ethical Implications of AI in Therapy: The use of AI in a sensitive field like mental health, even for administrative tasks, raises broader ethical questions. Although Upheal.io states, “We are not trying to create an AI therapist,” the principle of data use, client consent for AI processing, and the potential for dehumanization of aspects of care even administrative need constant scrutiny. The website indicates clients have the option to participate or decline data sharing for app improvements, which is a positive step.
• Dependency on Technology: Over-reliance on AI for documentation might diminish a clinician’s own note-taking skills or critical analysis over time. If the technology fails or is unavailable, it could severely disrupt workflow.
• Subscription Cost: While a free plan exists, the full suite of features and AI capabilities are locked behind paid tiers. The “Premium” plan at $99/month or $69/month billed annually might be a considerable expense for solo practitioners or those with limited budgets.
• Data Security Breaches Hypothetical: Despite strong compliance claims HIPAA, SOC 2, no digital system is entirely immune to cyber threats. A data breach, however unlikely given the stated protections, involving sensitive mental health data would be catastrophic. Users must trust Upheal.io’s ongoing vigilance in cybersecurity.
• Generative AI Limitations: Generative AI, by its nature, can sometimes produce content that sounds plausible but is factually incorrect or lacks nuance. In a clinical context, this could manifest as notes missing subtle but critical diagnostic details or therapeutic insights that only a human clinician can identify.
• Client Consent for Recording/Processing: Although Upheal.io provides a consent template, the onus remains on the clinician to ensure clients fully understand and consent to their session data being processed by an AI, particularly concerning audio recordings and how that data is used or stored. This is a crucial ethical and legal obligation.

Upheal.io Alternatives

For mental health professionals seeking to optimize their practice, numerous alternatives to Upheal.io exist, ranging from comprehensive EHR systems with integrated note-taking features to specialized tools for transcription and general productivity.

When considering alternatives, it’s important to weigh features, pricing, security, and how well they integrate with existing workflows.

The focus here remains on ethical, non-edible productivity tools that can assist in administrative tasks without directly involving forbidden categories.

EHR Systems with Integrated Note-Taking

Many Electronic Health Record EHR systems designed for mental health practices offer robust note-taking functionalities, often including templates and dictation capabilities.

These systems provide a centralized hub for client records, scheduling, billing, and documentation.

• SimplePractice
  • Key Features: Comprehensive EHR, telehealth platform, scheduling, billing, claims management, progress notes, client portal. Offers smart notes and customizable templates.
  • Pros: All-in-one solution, user-friendly interface, strong customer support, robust security.
  • Cons: Can be expensive for solo practitioners, some features might be overkill for very small practices.
• TherapyNotes
  • Key Features: EHR, practice management, scheduling, billing, electronic claims, progress notes SOAP, DAP, etc., patient portal, teletherapy.
  • Pros: Specifically designed for mental health, intuitive, excellent for documentation, strong support.
  • Cons: Less flexible in customization than some other platforms, pricing structure can be a factor.

Transcription Services Human or AI-Powered

For clinicians who prefer to dictate their notes, transcription services offer a way to convert spoken words into written text, which can then be edited and formatted. Modadiandrea.com Review

• Happy Scribe
  • Key Features: AI transcription and human transcription services for audio and video, subtitle generation, various file formats.
  • Pros: High accuracy with human service, faster with AI, supports many languages.
  • Cons: AI transcription still requires review, human transcription can be more expensive.
• Otter.ai
  • Key Features: AI-powered live transcription, meeting summaries, speaker identification, allows for integration with video conferencing tools.
  • Pros: Excellent for real-time transcription, good free tier, useful for personal notes during sessions.
  • Cons: Primarily for transcription, not a full note-generation tool, accuracy can vary with audio quality.

General Productivity and Note-Taking Software

These tools are not specific to mental health but can be highly effective for organizing thoughts, creating structured notes, and managing information.

• Obsidian
  • Key Features: Markdown-based note-taking, local file storage, bidirectional linking, graph view to visualize connections, highly customizable with plugins.
  • Pros: Extreme control over data local files, powerful for knowledge management, free for personal use.
  • Cons: Steep learning curve, requires a commitment to a specific workflow, not cloud-native out-of-the-box.
• Roam Research
  • Key Features: Networked thought, daily notes, bidirectional linking, block-level referencing, graph view.
  • Pros: Excellent for capturing interconnected ideas, flexible structure, powerful search.
  • Cons: Subscription-based, can be overwhelming for new users, data is cloud-based.

How to Cancel Upheal.io Subscription

Cancelling a subscription with any online service should be a straightforward process, and Upheal.io aims to provide clear instructions for users who wish to terminate their service.

Understanding the cancellation policy and steps involved is crucial for managing professional expenses and avoiding unwanted charges.

Understanding Upheal.io’s Cancellation Policy

While specific details for cancellation are typically found within the user’s account settings or a dedicated “Billing” or “Subscription” section, the general practice for SaaS companies like Upheal.io is to allow cancellation at any time.

The website states that “No credit card required for trial • 30-day money back guarantee,” which offers a safety net for initial sign-ups.

For monthly subscriptions, cancellation usually prevents future charges but doesn’t typically offer a refund for the current billing cycle.

For annual subscriptions, especially with discounts, the terms might vary, but a 30-day money-back guarantee suggests flexibility.

Steps to Cancel a Paid Subscription

To cancel a paid Upheal.io subscription, users generally follow these steps:

1. Log In: Access your Upheal.io account using your credentials email and password at upheal.io login.
2. Navigate to Billing/Account Settings: Once logged in, look for a section labeled “Settings,” “Account,” “Billing,” or “Subscription.” This is usually found in the top-right corner of the dashboard or in a sidebar menu.
3. Find Subscription Management: Within the settings, locate the option related to “Manage Subscription,” “Change Plan,” or “Cancel Subscription.”
4. Follow On-Screen Prompts: The system will typically guide you through the cancellation process, which may include confirming your decision, providing a reason for cancellation optional, but helpful for the company, and acknowledging the effective date of cancellation.
5. Confirmation: Look for a confirmation email or an on-screen message indicating that your subscription has been successfully cancelled. It’s advisable to keep a record of this confirmation for your records.

Downgrading to the Free Plan

If a user wishes to cease paid services but continue using the basic functionalities, Upheal.io offers a “Free” plan.

The website mentions: “Yes, you can create unlimited session notes for free with Upheal. Produkttester-anmeldung.com Review

While we start you out on a 14-day trial of our most advanced paid plan, our Free plan still lets you generate notes — as many as you want, for as long as you want.” This indicates that canceling a paid subscription may automatically revert the account to the free tier, rather than complete deletion, preserving access to basic features and past notes.

How to Cancel Upheal.io Free Trial

The free trial offered by Upheal.io is a common strategy for SaaS companies to allow potential users to experience the full features of their product before committing to a paid plan.

Understanding how to manage or cancel this trial is essential, especially to avoid automatic charges if you decide the service isn’t for you.

Details of the Free Trial

Upheal.io states: “While we start you out on a 14-day trial of our most advanced paid plan, our Free plan still lets you generate notes — as many as you want, for as long as you want.” This implies a dual approach: a limited-time trial of premium features, after which the account can seamlessly transition to a perpetual free plan if no paid subscription is chosen.

Crucially, it notes “No credit card required” to get started, which means there’s no risk of automatic charges once the trial ends if a credit card wasn’t provided upfront.

This is a very user-friendly approach compared to trials that auto-convert to paid plans.

Steps to End or Not Continue the Free Trial

If you began the trial without entering credit card details, there’s typically no active “cancellation” needed to avoid charges, as no payment information is on file to be charged.

The trial will simply expire, and your account will likely revert to the Free plan.

However, if for any reason you provided credit card details during the trial sign-up, or if you simply wish to confirm that no charges will occur, the steps would be similar to cancelling a paid subscription:

1. Log In: Access your Upheal.io account.
2. Review Account/Billing Settings: Check your “Settings” or “Billing” section to see if a credit card is associated with your account and to confirm the trial’s status.
3. Look for Cancellation/Downgrade Option: If an active trial is linked to a payment method, there should be an explicit option to cancel the trial or downgrade to the free plan.
4. Confirmation: Ensure you receive confirmation that the trial has ended and that no future charges will be applied.

Given Upheal.io’s statement of “No credit card required” for the trial, most users should find that the trial simply expires without any financial commitment if they don’t explicitly upgrade to a paid plan. Yourlibaas.com Review

This provides a low-risk way to explore the platform.

Upheal.io Pricing

Understanding the pricing structure of Upheal.io is crucial for mental health professionals planning to integrate this AI-powered documentation tool into their practice.

The platform offers a tiered pricing model designed to cater to various needs, from solo practitioners to large enterprises, with options for monthly and annual billing.

Detailed Pricing Plans

Upheal.io provides several distinct plans, each with increasing features and capabilities:

1. Free Plan:

   • Cost: $0/month.
   • Key Features: Unlimited notes from dictated or text summaries, manually upload session recordings, Upheal video calls without AI.
   • Note: No credit card required to get started. This plan allows users to generate notes indefinitely, even after the 14-day trial of the advanced plan ends.

2. Starter Plan Popular:

   • Cost: $29/month monthly billing or $19/month billed annually, saving $120/year.
   • Key Features: Everything in Free, plus: All note types, capture in-person sessions and EHR calls, Smart Edit for quick AI adjustments, note template customization.

3. Premium Plan:

   • Cost: $99/month monthly billing or $69/month billed annually, saving $360/year.
   • Key Features: Everything in Starter, plus: Upheal video calls with AI notes, custom AI prompts in templates, advanced analytics, insurance-compliant treatment plans, Golden thread: Interventions based on modalities & Case Snapshots planned for June 2025.

4. Team Plan:

   • Cost: Contact Sales.
   • Key Features: Everything in Premium, plus: Team management, Supervision, SSO login. Designed for group practices.

5. Enterprise Plan:

   • Key Features: Everything in Team, plus: Open API access, customized note development, dedicated customer success manager, Service-level agreement SLA available, volume discounts. Tailored for large organizations.

Billing Cycles and Savings

Upheal.io offers two billing cycles for its Starter and Premium plans: Finishingtouchesgroup.com Review

• Monthly Billing: Offers flexibility with higher monthly rates.
• Annual Billing: Provides significant cost savings e.g., $120/year on Starter, $360/year on Premium for users committed to the service long-term. This encourages users to subscribe for a full year.

Money-Back Guarantee

The website explicitly states a “30-day money back guarantee” for paid plans.

This provides a risk-free period for users to thoroughly evaluate the paid features, offering reassurance about their investment.

Upheal.io vs. Competitors

When evaluating Upheal.io, it’s beneficial to compare its offerings against other prominent players in the mental health technology space.

While direct AI note-generation competitors might be fewer, broader categories like comprehensive EHR systems and specialized transcription services provide alternative solutions to the same administrative challenges.

Upheal.io vs. Comprehensive EHR Systems e.g., SimplePractice, TherapyNotes

• Upheal.io’s Focus: Upheal.io is primarily focused on AI-powered documentation automation notes, treatment plans, analytics. Its strength lies in expediting the note-taking process using specialized AI. While it offers scheduling, it doesn’t appear to be a full-fledged EHR with integrated billing, claims management, or a robust client portal as its main function.
• EHR Systems’ Focus: Solutions like SimplePractice or TherapyNotes are all-in-one practice management platforms. They encompass a broader range of functionalities including scheduling, billing, claims submission, client portals, secure messaging, and integrated telehealth, in addition to comprehensive note-taking templates.
• Integration: Upheal.io is designed to integrate with existing EHRs, allowing clinicians to copy-paste notes. This positions it as an add-on tool rather than a replacement for a full EHR system.
• Best Fit: Upheal.io is ideal for clinicians who are largely satisfied with their existing EHR/practice management system but need a significant boost in documentation efficiency. Full EHRs are better for practitioners seeking a single, integrated platform for every aspect of their practice.

Upheal.io vs. General AI Transcription Services e.g., Otter.ai

• Upheal.io’s AI Specialization: Upheal.io emphasizes its “Mental health-specific AI,” stating it’s “Unlike universal AI solutions like ChatGPT.” This means its AI is trained on therapeutic and psychiatric terminology, contexts, and note structures, leading to more relevant and clinically accurate drafts.
• General AI Transcription: Tools like Otter.ai provide excellent general-purpose AI transcription. They convert spoken words into text and can identify speakers. However, they lack the specific understanding of clinical language or the ability to structure notes into professional formats like SOAP or DAP automatically.
• Output Quality: While Otter.ai provides a raw transcript, Upheal.io aims to deliver a draft progress note that is largely complete and requires minimal editing, formatted according to common clinical templates.
• Best Fit: Upheal.io is superior for clinicians who want AI to draft their notes in a clinically relevant format. Otter.ai is more suited for users who need a precise transcript of a conversation and are willing to manually extract information and structure their notes from scratch.

Upheal.io vs. Manual Note-Taking/Traditional Software e.g., Microsoft Word, OneNote

• Efficiency: Upheal.io offers a massive leap in efficiency by automating the note-creation process. Manual note-taking in Word or OneNote, while customizable, is entirely dependent on the clinician’s typing speed, memory, and ability to structure information post-session.
• Accuracy & Compliance: While manual notes offer ultimate control over content, they are prone to human error, inconsistencies, and can be time-consuming to ensure full compliance with regulatory standards like HIPAA, which covers data handling, not just content. Upheal.io aims to provide a consistent, compliant framework for note generation.
• Insights: Upheal.io’s “Session analytics” and AI-generated treatment plans offer insights and structured goal setting that traditional word processors simply cannot provide.
• Best Fit: Upheal.io is for clinicians looking for a modern, technology-driven solution to documentation burden. Manual methods are for those who prefer absolute manual control, have minimal documentation needs, or are highly resistant to AI integration.

In summary, Upheal.io carves a niche by providing highly specialized AI for clinical documentation, positioning itself as a powerful accelerator for note-taking.

It complements existing EHR systems and far surpasses general transcription tools in clinical relevance, making it a compelling option for mental health professionals prioritizing documentation efficiency and accuracy.

FAQ

Is Upheal.io HIPAA compliant?

Yes, Upheal.io explicitly states on its website that it is HIPAA compliant, along with PHIPA, PIPEDA, and GDPR compliant, and SOC 2 Type II certified, indicating adherence to strict security and privacy guidelines for sensitive health information.

What types of mental health professionals can use Upheal.io?

Upheal.io is designed for a range of mental health professionals, including psychotherapists, psychiatrists, and coaches.

Does Upheal.io replace a human therapist?

No, Upheal.io states it is not trying to create an AI therapist.

Its goal is to support human therapists by automating documentation, allowing clinicians to focus more on direct client interaction. Trips4africa.com Review

Can Upheal.io integrate with my existing EHR system?

Yes, Upheal.io claims to work with all EHRs and telehealth solutions.

It facilitates integration by allowing users to copy and paste AI-generated notes directly into their EHR, and offers a browser extension for seamless workflow.

What languages does Upheal.io support for note generation?

Upheal.io supports multiple languages, including English, Spanish, Portuguese, German, French, Italian, Mandarin, and Hindi.

Is there a free version of Upheal.io?

Yes, Upheal.io offers a Free plan that allows for unlimited notes from dictated or text summaries, manual session recording uploads, and Upheal video calls without AI.

How accurate are the AI-generated notes from Upheal.io?

Upheal.io claims its AI is “specifically trained for therapeutic and psychiatric sessions” to ensure accuracy and clinical relevance.

However, like all AI, it requires human review and editing for precision and nuance.

Does Upheal.io offer a free trial for its paid plans?

Yes, Upheal.io provides a 14-day free trial of its most advanced paid plan Premium without requiring a credit card upfront.

What kind of note templates does Upheal.io provide?

Upheal.io provides multiple progress note templates, including SOAP, DAP, GIRP, BIRP, EMDR, PIRP, SIRP, PIE, and Intake notes. Users can also create custom note templates.

Does Upheal.io provide treatment plans?

Yes, Upheal.io offers AI-generated treatment plans, including the ability to generate unique SMART objectives and goals.

How does Upheal.io handle client consent for data processing?

Upheal.io takes client consent seriously and provides a consent collection template. Portraithy.com Review

Any client whose data enters Upheal must agree to this, even if only audio is recorded or uploaded.

Can I use Upheal.io for in-person sessions?

Yes, Upheal.io allows for capturing audio during in-person sessions, or you can manually upload audio recordings.

Is Upheal.io suitable for group practices?

Yes, Upheal.io offers a “Team” plan and an “Enterprise” plan, specifically designed to cater to the needs of group practices and larger organizations, including features like team management and SSO login.

What security measures does Upheal.io have in place?

Upheal.io uses a secure infrastructure provider, is SOC 2 Type II certified, encrypts video calls, offers secure consent collection, provides personal data activity tracking in an audit log, and adheres to modern cloud infrastructure best practices.

Can I save time on documentation with Upheal.io?

Yes, Upheal.io claims its AI-generated notes can help clinicians write progress notes up to 90% faster and save significant time each week on documentation, potentially up to 6 hours.

Does Upheal.io train its AI on my client data?

Upheal.io states, “We will not sell or train AI on your data” in a general sense.

However, they also mention doing “a limited amount of data training for specific scenarios like medication and name recognition, prompt evaluation, or to test the accuracy of our notes,” with clients having the option to participate or decline data sharing for app improvements.

What is the cost of Upheal.io’s Starter plan?

The Starter plan costs $29/month when billed monthly, or $19/month when billed annually, saving $120 per year.

What is the cost of Upheal.io’s Premium plan?

The Premium plan costs $99/month when billed monthly, or $69/month when billed annually, saving $360 per year.

Does Upheal.io offer a money-back guarantee?

Yes, Upheal.io offers a 30-day money-back guarantee for its paid plans. Onozzi.com Review

How do I cancel my Upheal.io subscription?

To cancel your subscription, you typically log into your Upheal.io account, navigate to the “Settings” or “Billing” section, and look for an option to “Manage Subscription” or “Cancel Subscription.” Follow the on-screen prompts to complete the process.