Based on checking the website, Vikingassistance.dk appears to be a robust and comprehensive roadside assistance provider operating in Denmark.

They position themselves as a reliable partner for motorists facing various vehicle troubles, offering 24/7/365 service for a wide range of issues, vehicle types, and locations across the country.

The platform emphasizes speed, with an average response time of 60 minutes, and a high customer satisfaction rate of 97%, suggesting a strong commitment to service quality.

This review will delve into the various aspects of Vikingassistance.dk’s offerings, examining their services, operational model, customer support, and overall value proposition for both private individuals and businesses.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Vikingassistance.dk’s Core Services

Vikingassistance.dk clearly outlines its primary function: providing prompt and efficient roadside assistance.

Their service model revolves around resolving vehicle issues on-site whenever possible, minimizing downtime for their customers.

This focus on immediate resolution is a key differentiator, aiming to get drivers back on the road in their own vehicles rather than simply towing them away.

Comprehensive Roadside Assistance Offerings

The website details a comprehensive list of services designed to address common and not-so-common vehicle breakdowns.

This breadth of service ensures that most drivers’ needs are covered, regardless of the specific issue they encounter.

Flat Battery/Jump Start: This is one of their highlighted services, available 24/7. They claim to get 4 out of 5 vehicles running again on the spot.
Tire Puncture/Replacement: Viking can plug a tire, replace it with a spare, or tow the vehicle if necessary. This flexibility is crucial for drivers with different tire situations.
Engine Failure Motorstop: For more serious mechanical issues, they can diagnose and, if possible, resolve the problem on-site or arrange towing to a workshop.
Running Out of Fuel: A common oversight that can be easily remedied by their mobile service.
Vehicle Lockouts: Assisting drivers who have locked their keys inside their vehicles.
Misfuelling: Addressing situations where the wrong type of fuel has been put into the tank, a potentially costly mistake without professional help.
Heavy Recovery: This indicates their capability to handle larger vehicles or more complex recovery operations, extending their service beyond standard passenger cars.

Membership vs. On-Demand Service

Vikingassistance.dk offers flexibility in how customers can access their services.

While the website doesn’t explicitly detail membership tiers or pricing, it implies that both pre-arranged memberships and on-demand services are available.

On-Demand Assistance: This is clearly available for situations like a flat battery, with a stated price of DKK 999. This allows non-members to call for help as needed.
Membership: The presence of a “Medlemskab” Membership section suggests that regular users or businesses might opt for a subscription-based service, likely offering more comprehensive coverage or reduced rates for multiple incidents. This would appeal to those seeking peace of mind and predictable costs.

Operational Efficiency and Customer Experience

Vikingassistance.dk places a strong emphasis on operational efficiency and a positive customer experience.

This is evident in their stated response times, communication protocols, and customer satisfaction metrics.

Rapid Response and Nationwide Coverage

A critical factor for any roadside assistance provider is the speed and reach of their service. Vikingassistance.dk addresses this directly. Carlinkitcarplay.com Reviews

Average 60-Minute Response Time: They claim to provide assistance within an average of 60 minutes, a significant promise that speaks to their extensive network of service stations across Denmark. This is achieved by having “autohjælp-stationer over hele landet, fra længst sydpå til højt mod nord.”
24/7/365 Availability: Round-the-clock service ensures that help is always available, regardless of the time of day or year. This is essential for peace of mind, especially during emergencies.
Location-Agnostic Service: They highlight that assistance is provided “uanset…hvor du befinder dig i landet,” reinforcing their nationwide coverage.

Seamless Service Request and Tracking

The process for requesting and tracking assistance is designed to be user-friendly and transparent.

Multiple Contact Channels: Customers can request help by calling 80 600 600 or by ordering assistance online. This caters to different preferences and situations.
Problem Mapping: Experienced customer consultants “kortlægger årsagen til problemet” over the phone, aiming to diagnose and, if possible, resolve minor issues remotely before dispatching a rescue vehicle. This proactive approach can save time and resources.
Real-Time Tracking: A standout feature is the SMS link that allows customers to “følg autoredderen på vejen,” providing real-time tracking of the rescue vehicle. This transparency reduces anxiety and allows customers to plan accordingly. The autoreder also calls when en route, adding another layer of communication.

High Customer Satisfaction

Vikingassistance.dk proudly touts a “97 % kundetilfredshed,” a testament to their focus on service quality.

Skilled Professionals: This high satisfaction rate is attributed to their “venlige autoreddere og døgnbemandede kundecenter med erfarne kundekonsulenter.” The combination of skilled on-site technicians and knowledgeable call center staff is crucial for a positive customer experience.
On-Site Problem Resolution: The statistic that “4 ud af 5 gange vi får dig videre på stedet” is a strong indicator of their effectiveness. This high rate of on-site repairs saves customers the hassle and cost of towing and workshop visits, directly contributing to satisfaction.

Services for Businesses Erhverv

Beyond individual motorists, Vikingassistance.dk extends its services to businesses, recognizing the unique needs of commercial fleets and operations.

This dedicated “Erhverv” section indicates a tailored approach to corporate clients.

Tailored Business Solutions

The services offered to businesses go beyond standard roadside assistance, encompassing a broader range of support crucial for commercial entities.

Transport Services: This could include general transport of vehicles or goods, which might be needed in specific business contexts beyond just breakdown recovery.
Heavy Recovery for Commercial Vehicles: Similar to their individual service, but tailored for larger, heavier commercial vehicles which require specialized equipment and expertise.
Customer Service and On-Call Phone: This suggests dedicated support lines for business clients, indicating a more personalized and perhaps proactive approach to their service.
Disposal of Animals: While seemingly niche, this service is critical for businesses involved in agriculture, livestock transport, or related fields, showcasing their adaptability to specific industry needs.
Passenger Transport: This might refer to transporting stranded passengers from a broken-down commercial vehicle, ensuring continuity of service for businesses like bus or taxi companies.
Medical Assistance: The inclusion of “Medicinsk assistance” for businesses is notable. This could involve transporting individuals with medical needs or providing support in situations where a vehicle breakdown impacts the health and safety of its occupants.

Preferred Partner for Businesses

Vikingassistance.dk positions itself as “Det foretrukne vejhjælpsfirma til små og store virksomheder,” aiming to be the go-to partner for businesses of all sizes. This implies:

Scalability: Their ability to serve both small businesses and large corporations suggests a flexible infrastructure capable of handling varying demands.
Reliability for Critical Operations: Businesses often have tighter schedules and higher stakes for vehicle downtime. Viking’s emphasis on rapid response and on-site resolution is particularly appealing for maintaining business continuity.

Resources and Information Artikler

Vikingassistance.dk goes beyond just providing services by offering a valuable “Artikler” Articles section.

This demonstrates a commitment to educating their customers and positioning themselves as an authority in vehicle maintenance and safety.

Categories of Informative Articles

The articles are neatly organized into categories, making it easy for users to find relevant information.

This content strategy helps build trust and adds value beyond direct service provision. Virascape.com Reviews

Vel forberedt Well Prepared: Articles likely focus on proactive measures, what to carry in your car, and how to prepare for long journeys.
Kør smart Drive Smart: Tips on efficient driving, fuel economy, and perhaps defensive driving techniques.
Gør det selv Do It Yourself: This category would contain practical advice for minor car troubles that drivers can fix themselves, empowering users and potentially reducing the need for assistance.
Godt at vide Good to Know: General knowledge about vehicle ownership, maintenance schedules, and common issues.
Guide: Comprehensive guides on specific topics, perhaps buying a car, preparing for winter, or understanding car insurance.

Thematic Focus Areas

Further narrowing down the content, articles are also categorized by themes, addressing specific aspects of vehicle ownership and operation.

Regler og love Rules and Laws: Important information about traffic regulations, vehicle registration, and other legal aspects relevant to Danish drivers.
Bilteknologi Car Technology: Explanations of modern car features, diagnostics, and technological advancements.
Bilpleje Car Care: Tips on cleaning, detailing, and general maintenance to keep a car in good condition.
Sikkerhed Safety: Focus on road safety, vehicle safety features, and best practices for secure driving.
Bildæk Car Tires: Detailed information about tire types, maintenance, pressure, and replacement.

This rich content library serves as a valuable resource, enhancing the user experience and potentially reducing the frequency of preventable breakdowns.

It positions Viking as a knowledgeable partner rather than just a reactive service provider.

Transparency and Trust

Building trust is paramount for a service business.

Vikingassistance.dk uses several strategies to convey transparency and reliability.

Clear Communication of Process

The “Sådan fungerer det!” How it works! section provides a clear, step-by-step breakdown of the service request process.

Order Roadside Assistance: Via phone or online.
Problem Mapping: Experienced consultants assess the issue, attempting phone resolution if possible.
Follow the Roadside Assistant: SMS link for real-time tracking and a direct call from the assistant.
Viking Helps You Further: On-site repair or towing to a workshop.

This detailed process helps manage customer expectations and reduces uncertainty during stressful breakdown situations.

Emphasis on Expert Personnel

The website repeatedly highlights the expertise of its staff.

“Erfarne kundekonsulenter”: Experienced customer consultants are key to accurate problem mapping and initial support.
“Vores venlige autoreddere og døgnbemandede kundecenter”: Friendly and available staff contribute significantly to positive customer interactions.
“Fuldt udstyrede specialbyggede servicebiler og vores erfarne autoreddere”: This emphasizes that their technicians are not only experienced but also have the right tools and vehicles to do the job effectively.

Trustpilot Integration

Directly linking to Trustpilot and encouraging feedback is a strong move for transparency.

“Del din oplevelse på Trustpilot”: This invitation shows confidence in their service quality and a willingness to receive public feedback, both positive and negative.
“Vi sætter stor pris på alle tilbagemeldinger”: Reinforces their commitment to customer satisfaction and continuous improvement. Real customer reviews on platforms like Trustpilot are often a significant factor in consumer decision-making.

Contact and Accessibility

Easy access to help is crucial for a roadside assistance provider. Cultpens.com Reviews

Vikingassistance.dk ensures multiple channels for contact and information.

Multiple Contact Points

Phone: The prominent display of “80 600 600” as their 24/7 hotline is essential.
Online Order: An alternative for those who prefer digital interaction or are unable to make a call.
Help Center Hjælpecenter: This section contains “vejledninger, dokumentation og ofte stillede spørgsmål,” acting as a self-service resource for common queries.
Direct Contact Form/Information: A “Kontakt” section allows for general inquiries beyond immediate assistance needs.

Nationwide Presence

Their claim of “autohjælp-stationer over hele landet” means they are strategically positioned to provide rapid assistance across Denmark, including remote areas.

This wide network is critical for fulfilling their 60-minute response time promise.

Overall Value Proposition

Vikingassistance.dk positions itself as a premium, reliable, and comprehensive roadside assistance provider in Denmark. Their value proposition rests on several pillars:

Reliability and Availability: 24/7/365 service, nationwide coverage, and a stated 97% customer satisfaction.
Speed and Efficiency: Average 60-minute response time and a high rate of on-site problem resolution 4 out of 5 times.
Comprehensive Services: Covering a wide array of common breakdowns, from battery issues to misfuelling and heavy recovery.
Transparency and Communication: Clear service process, real-time tracking, and open invitation for feedback.
Expertise: Emphasizing experienced personnel and well-equipped service vehicles.
Educational Resources: Providing valuable articles to help drivers stay informed and prepared.
Business Solutions: Tailored services for commercial clients, highlighting their versatility.

While specific pricing for memberships isn’t readily available on the homepage, the transparent pricing for a jump start DKK 999 gives an indication of their on-demand service costs.

The overall impression is one of a professional, customer-focused organization that understands the stress of vehicle breakdowns and aims to alleviate it effectively and efficiently.

For anyone in Denmark seeking dependable roadside assistance, Vikingassistance.dk presents a compelling option, backed by strong operational claims and a clear commitment to customer well-being.

Frequently Asked Questions

What is Vikingassistance.dk?

Vikingassistance.dk is a Danish roadside assistance company that provides 24/7/365 emergency services for vehicles across Denmark, including jump starts, tire changes, fuel delivery, and towing.

How quickly does Vikingassistance.dk respond to calls?

Based on looking at their website, Vikingassistance.dk aims to provide assistance within an average of 60 minutes, thanks to their network of service stations throughout Denmark.

What types of services does Vikingassistance.dk offer?

Vikingassistance.dk offers a wide range of services including flat battery assistance, tire puncture repair, engine failure recovery, fuel delivery, vehicle lockout assistance, misfuelling solutions, and heavy vehicle recovery. Avada.io Reviews

Can I track the roadside assistance vehicle from Vikingassistance.dk?

Yes, according to their website, after you order help, you will receive an SMS with a link to track the rescue vehicle in real-time as it approaches your location.

Is Vikingassistance.dk available nationwide in Denmark?

Yes, Vikingassistance.dk states that they provide roadside assistance anywhere in Denmark, “uanset hvor du befinder dig i landet.”

Do I need a membership to use Vikingassistance.dk’s services?

No, you do not necessarily need a membership.

Vikingassistance.dk offers on-demand services, such as a jump start for DKK 999, meaning you can call for help as needed.

They also appear to offer membership options for regular users.

What is Vikingassistance.dk’s customer satisfaction rate?

Vikingassistance.dk claims a 97% customer satisfaction rate, attributing it to their friendly roadside assistants and experienced 24-hour customer center staff.

How often does Vikingassistance.dk resolve problems on the spot?

Vikingassistance.dk states that they resolve problems on the spot and get the vehicle moving again 4 out of 5 times 80%.

What should I do if my car battery is flat and I need help from Vikingassistance.dk?

You can call Vikingassistance.dk at 80 600 600 any time, day or night, or order assistance online. They offer 24/7 jump start services.

Does Vikingassistance.dk provide services for businesses?

Yes, Vikingassistance.dk has a dedicated “Erhverv” Business section offering services like transport, heavy recovery, customer service hotlines, animal disposal, and passenger transport for small and large companies.

How can I contact Vikingassistance.dk for roadside assistance?

You can contact Vikingassistance.dk by calling their 24/7 hotline at 80 600 600 or by ordering assistance through their website. Thegreatcoursesplus.com Reviews

Does Vikingassistance.dk replace car batteries?

Yes, Vikingassistance.dk offers battery replacement services, delivering and changing car batteries by appointment, 24/7, anywhere in Denmark.

What kind of information can I find in Vikingassistance.dk’s articles section?

Their “Artikler” section provides valuable information categorized under topics like “Well Prepared,” “Drive Smart,” “Do It Yourself,” “Good to Know,” and “Guides,” covering rules, car technology, car care, safety, and tires.

What happens if Vikingassistance.dk cannot fix my car on the spot?

If the damage cannot be repaired on the spot, Vikingassistance.dk will transport your car to a workshop.

Is there a specific process for ordering roadside assistance from Vikingassistance.dk?

Yes, the process involves ordering assistance phone or online, their consultants mapping the problem and attempting phone resolution, receiving an SMS to track the rescue vehicle, and then the roadside assistant helping you on-site or arranging a tow.

Does Vikingassistance.dk assist with misfuelling errors?

Yes, Vikingassistance.dk explicitly lists “Forkert påfyldning” Incorrect fuelling as one of the services they provide.

How does Vikingassistance.dk ensure quick response times?

They ensure quick response times by having strategically located “autohjælp-stationer” roadside assistance stations across the entire country.

Can Vikingassistance.dk help if I’ve locked my keys in my car?

Yes, “Udelåsning” Lockout is one of the services listed by Vikingassistance.dk, indicating they can assist if you’ve locked your keys inside your vehicle.

Does Vikingassistance.dk offer any form of medical assistance?

Yes, under their “Erhverv” services for businesses, they list “Medicinsk assistance,” suggesting they can provide support in situations where medical aid is needed in conjunction with a vehicle issue.

Where can I leave a review for Vikingassistance.dk?

Vikingassistance.dk encourages customers to share their experiences on Trustpilot, with a direct link provided on their website.

Vaping101.co.uk Reviews

Vikingassistance.dk Reviews