WbizTool Features

WbizTool comes packed with features designed to simplify and automate your WhatsApp communications. It’s more than just a bulk messaging tool. it aims to be a comprehensive platform for managing customer interactions on WhatsApp.

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Automated Messaging

This is the core of WbizTool. It lets you send messages automatically, whether it’s a single message or a large-scale campaign.

• Bulk Sending via Excel: You can upload an Excel sheet with contact numbers, message content (text, images, files, videos, audio), and even specific sending times. This is super handy for promotional blasts or important announcements.
• API Integration for Triggered Messages: For more dynamic communication, you can integrate WbizTool with your existing CRM or other tools using its REST API. This means messages can be sent automatically based on events, like a new order being placed, a payment being received, or a customer inquiry. It supports various programming languages, making it flexible for developers.
• In-app Template Builder: This feature allows you to create and manage your message templates directly within the WbizTool platform.

Smart Reminders

No more manually setting reminders or worrying about missed follow-ups.

• Recurring Reminders: WbizTool allows you to schedule recurring messages using “cron expressions.” This is perfect for setting up regular payment reminders, appointment notifications, or even birthday wishes to your customers. You can upload a CSV file with contact numbers and desired timing for these recurring messages.

Number Verification

Before you send out a big campaign, you want to make sure your messages actually reach valid numbers.

• Bulk Number Verification: WbizTool offers a feature to verify WhatsApp numbers in bulk. This helps you clean up your contact lists by removing inactive numbers, which can save you money and improve your campaign effectiveness. Some users have mentioned that this process can be slow at times, which is something to keep in mind.

Group Management

If you’re using WhatsApp groups for your business, this feature can be a lifesaver.

• Export Group Members: You can easily export lists of members from your WhatsApp groups. This helps you manage your groups more efficiently and can be useful for targeted campaigns or segmenting your audience.

Flexible Messaging

WbizTool isn’t just for text. It supports various message formats to make your communication richer and more engaging. WebStarts vs Wix

• Rich Media Support: You can send text messages, images, and files across all plans, with higher tiers also supporting video and audio messages.
• Customizable Variables: The platform allows for customizable variables, which is key for personalizing messages and making them feel less automated.
• Message Scheduling and Expiration: You have the control to schedule messages to be sent at specific times or even set them to expire after a certain period.
• Delivery Status Webhooks: This is a more advanced feature that provides feedback on whether your messages have been delivered, which is great for tracking and analytics.

Integrations

WbizTool understands that it’s just one piece of your business puzzle.

• CRM Integration: WbizTool can integrate with CRM systems, allowing for automated notifications, personalized communication based on customer data, and timely follow-ups. This means you can trigger WhatsApp messages for order confirmations, follow-up on inquiries, or send targeted promotions based on purchase history.
• Popular Automation Platforms: It supports integrations with platforms like Zapier, Pabbly Connect, and Albato, which means you can connect WbizTool with thousands of other apps and automate your workflows without needing to write code. For example, you could set it up so that when someone fills out a form on your website, WbizTool automatically sends them a WhatsApp message.
• Official Client Libraries: For developers, WbizTool offers official client libraries for Python and Node.js, making it easier to build custom integrations.

Customer Support

Good support is essential when you’re relying on a tool for your business communication.

• Email and Chat Support: WbizTool offers customer support via email and chat, with some users praising their responsiveness and helpfulness. There have been some mentions of occasional delays, especially during weekends, or a desire for a more robust ticketing system. However, the overall sentiment is that the support team is genuinely invested in user success.

Security Features

While specific details on security features aren’t extensively highlighted, it’s mentioned that WbizTool ensures messages and data are secure through strong account authentication, leveraging WhatsApp’s native authentication methods, and offering dedicated servers on higher plans for enhanced security. The service connects to your WhatsApp account via web.whatsapp, and then uses automation scripts to send messages.

Read more about WbizTool Review:
WbizTool Review & First Look

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