westandwillow.com FAQ

What is westandwillow.com?

Westandwillow.com is an online e-commerce platform specializing in creating custom pet portraits from customer-submitted photos.

They offer these portraits on various products, including framed art, apparel, home decor items like pillows and mugs, phone cases, and even pet-themed jewelry.

Is westandwillow.com legitimate?

Yes, westandwillow.com appears to be a legitimate online business.

It has an established domain (created in 2019), uses secure HTTPS encryption, and provides clear product descriptions, pricing, and an identifiable business model. My Experience with ironpandafit.com

How does West & Willow create the pet portraits?

West & Willow’s artists digitally illustrate your pet’s portrait based on a photo you submit.

They transform the photo into a stylized art piece according to the specific art style you choose (e.g., Modern, Royal, Line Drawing).

Can I preview my pet’s portrait before it ships?

No, westandwillow.com explicitly states they do not offer artwork previews or proofs before shipping.

They streamline their process to deliver orders efficiently, relying on their artists’ interpretation of your submitted photo.

What kind of photo should I submit for a portrait?

West & Willow provides “Image Guidelines” recommending a well-lit, close-up, head-on photo of your pet, showing as much of the ears, head, neck, and chest as possible. Avoid blurry, overhead, or overly filtered photos. sparkfun.com Pricing

What if my submitted photo isn’t suitable?

West & Willow’s team will review your photo.

If it’s not suitable for a good portrait, they will reach out to you to request a new one before proceeding with your order.

What products can I get with my custom pet portrait?

You can get framed portraits, custom embroidered pet crewnecks, shaped pet portrait pillows, pet portrait mugs, phone cases, pet portrait greeting cards, custom pet blankets, and custom engraved pet jewelry.

What types of animals do they illustrate?

West & Willow illustrates a wide variety of animals.

If it’s an animal, they will likely create a portrait for you. Tenorshare.com Features

However, they explicitly state they do not create portraits of humans.

Can I include multiple pets in one portrait?

Yes, West & Willow offers options for one-pet, two-pet, and three-pet portraits.

If you need more than three pets in a single portrait, you should contact their support team.

How much do custom pet portraits cost?

Single pet portraits are typically listed at $105.00 but often available from $77.00. Two-pet portraits are around $160.00, often discounted to $121.00. Three-pet line drawings are about $193.00, discounted to $143.00. Prices for accessories vary.

Does westandwillow.com offer free shipping?

Yes, West & Willow offers free shipping on all orders over $100+ USD. huntbikewheels.com Complaints & Common Issues

For orders below this threshold, shipping costs would apply and can be found in their Shipping Guide.

Are there any bundle deals or promotions?

Yes, they often run promotions like “Buy a Portrait, Get a FREE Mug!” These offers are typically highlighted on the homepage.

How can I make changes to my order after placing it?

You can only make changes to your pet portrait order if you contact [email protected] within 30 minutes of placing your order.

After this window, most changes, including address updates, cannot be made.

What is the typical processing time for an order?

While not explicitly stated for all products, custom items require artist illustration and production time. global-tickets.com Reddit Discussions – What Real Users Think

After order submission and photo approval, artists begin work, followed by manufacturing and shipping.

Check their “Shipping Guide” for estimated delivery times.

Is my payment information safe on westandwillow.com?

Yes, westandwillow.com uses HTTPS encryption to secure all data transmitted between your browser and their server, including payment information.

This ensures your details are encrypted during transactions.

What is West & Willow’s return policy?

A direct, comprehensive refund/return policy is not prominently linked on the homepage. What to Expect from sparkfun.com

Customers should consult their FAQ or potential Terms & Conditions for specific details on returns, especially for custom items which often have unique policies.

How can I contact West & Willow customer support?

You can contact their customer support team via email at [email protected].

They also have an extensive FAQ section that answers many common questions.

Does West & Willow have a physical store?

Based on the website’s information, West & Willow primarily operates as an online e-commerce business and does not mention any physical retail locations.

What is the “West & Willow In The Wild” section?

This section on their homepage showcases photos submitted by actual customers featuring their pets with the West & Willow products, providing social proof and real-world examples of their portraits. global-tickets.com Terms & Conditions Summary

Does West & Willow give back to animals?

Yes, West & Willow is a proud sponsor of Best Friends Animal Society, one of the world’s largest pet rescue and research organizations.

A portion of their proceeds from purchases goes towards monthly donations to this community.