Based on looking at the website Whirlpool.it, it serves as the official online store for Whirlpool appliances in Italy, offering a direct platform for consumers to purchase a wide array of home electronics like washing machines, dishwashers, refrigerators, ovens, and more.

The site emphasizes user-friendly features, advanced technology in its products, and customer support, positioning itself as a comprehensive hub for acquiring Whirlpool’s household solutions directly from the manufacturer.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Whirlpool.it Review & First Look

Diving into Whirlpool.it, the first impression is one of sleek design and clear navigation.

The site immediately hits you with a 10% discount offer for newsletter sign-ups, a classic move to capture immediate interest and build an email list. This kind of direct incentive is smart. You’re not just browsing. you’re being invited to save right off the bat.

The layout is clean, with intuitive categories like “Lavatrici” Washing Machines, “Asciugatrici” Dryers, and “Lavastoviglie” Dishwashers prominently displayed.

It’s designed for easy exploration, whether you’re looking for a specific appliance or just browsing for home upgrades.

Initial User Experience

From a user experience standpoint, Whirlpool.it feels solid. Spanishdict.com Reviews

The site loads quickly, and the imagery of the products is high-resolution and appealing. You get a sense of quality right away.

They’ve clearly invested in making the online shopping journey smooth, from initial discovery to product detail pages.

Key Navigation Elements

Promotions: A dedicated section highlights current deals, making it easy to spot savings.
Product Categories: Clearly laid out top menu for quick access to different appliance types.
Support & Services: Essential links for customer assistance, FAQs, and booking interventions are easily accessible.
Search Function: A robust search bar allows users to quickly find specific models or features.

Aesthetic and Responsiveness

The aesthetic leans towards modern and minimalist, with a strong emphasis on product visuals.

It’s consistent with the Whirlpool brand’s reputation for contemporary design.

The site also appears to be fully responsive, adapting well to different screen sizes, which is crucial for mobile shoppers. Bohemianplus.com Reviews

Whirlpool.it Features

Whirlpool.it isn’t just an e-commerce platform.

It’s designed to provide a comprehensive experience for potential buyers and existing customers.

It integrates several key features that enhance the purchasing journey and post-purchase support, going beyond a simple product catalog.

Detailed Product Information

Each product page is packed with information. You’re not just getting a pretty picture. you’re getting the nitty-gritty details.

This includes technical specifications, dimensions, energy efficiency ratings, and often user manuals available for download. Peachybbies.com Reviews

For example, a dishwasher might list its water consumption per cycle, noise level, and specific wash programs.

Technical Data Sheets: Available for download, providing in-depth specs.
Energy Efficiency Labels: Crucial for environmentally conscious consumers, clearly displayed for each appliance.
High-Quality Images & Videos: Multiple angles and sometimes even lifestyle shots to help visualize the product in a home setting.

Customer Support Integration

One of the standout features is the robust integration of customer support. They don’t hide behind layers of menus.

You can find options for booking online interventions, consulting FAQs, and contacting support via chat, WhatsApp, or phone.

This multi-channel approach is a huge plus, offering flexibility for users to choose their preferred method of contact.

Online Booking for Interventions: Streamlines the process for repairs or installations.
Comprehensive FAQ Section: Addresses common queries, potentially saving users a call.
Multiple Contact Channels: Chat, WhatsApp, and phone numbers are prominently listed for direct support.

Payment and Delivery Options

Whirlpool.it offers flexible payment solutions, including options like PayPal and Klarna for installment payments, which can be a must for larger purchases. Davincified.com Reviews

They also highlight free delivery and installation services on request, removing potential friction points for buyers.

Installment Payments: “Paga in 3 rate con Paypal e Klarna” makes high-value items more accessible.
Free Delivery: A strong incentive that can often sway purchasing decisions.
Installation on Request: Adds value by providing a complete service from purchase to setup.

Sustainability Initiatives

The “Diventa un EcoPlayer” section hints at Whirlpool’s commitment to sustainability, which is increasingly important for consumers.

While the site doesn’t go into extensive detail on the homepage, it suggests a broader brand focus on eco-friendly practices.

This appeals to a demographic that values corporate responsibility.

Eco-Friendly Messaging: Aligns with modern consumer values.
Energy-Efficient Products: Implicitly promoted through energy labels on product pages.

Whirlpool.it Pros & Cons

Every platform has its strengths and weaknesses. Dialavet.com.au Reviews

Whirlpool.it, while generally well-designed and functional, also has areas where it excels and some that could be improved.

It’s about weighing these aspects to get a full picture.

Pros

Direct from Manufacturer: Buying directly ensures authenticity, full warranty support, and often access to the latest models.
Comprehensive Product Range: The site offers the full spectrum of Whirlpool appliances, from major kitchen items like ovens and refrigerators to laundry solutions like washing machines and dryers. This breadth makes it a one-stop shop for Whirlpool loyalists.
Excellent Customer Support Accessibility: The ease with which users can find help—through FAQs, chat, WhatsApp, or phone—is a significant advantage. This multi-channel approach minimizes frustration and builds trust.
Flexible Payment Options: The inclusion of installment payments via PayPal and Klarna makes high-ticket items more affordable and accessible to a wider audience, catering to different financial preferences.
Promotional Offers & Discounts: The immediate 10% newsletter discount and dedicated promotions section are great incentives for new and returning customers, providing clear value.
Detailed Product Information: Each product page is rich with technical specifications, energy ratings, and multiple high-resolution images, empowering customers to make informed decisions.
User-Friendly Interface: The website is well-organized, intuitive, and visually appealing, making navigation a breeze even for those less tech-savvy.
Professional Installation & Delivery: The availability of free delivery and optional installation services adds convenience and reduces the hassle often associated with appliance purchases.
Focus on Technology & Innovation: The descriptions highlight advanced features like 6th Sense technology and FreshCare+, appealing to users looking for smart, efficient appliances.

Cons

Language Barrier for Non-Italian Speakers: As Whirlpool.it, the site is primarily in Italian. While this is expected for a country-specific domain, it naturally limits accessibility for non-Italian speaking international users who might be researching products.
Limited Customer Reviews Directly on Site: While the prompt “Lascia una recensione” Leave a review exists, prominent and aggregated customer reviews or ratings directly on product pages don’t seem to be a core feature. This can make it harder for new buyers to gauge real-world satisfaction and reliability without looking elsewhere.
Pricing Transparency on Installation/Services: While installation is offered “on request,” the specific costs or conditions for these services are not immediately clear on the homepage or product overviews, requiring deeper navigation or inquiry.
Comparison Tools: The site doesn’t appear to offer robust in-site comparison tools, which would allow users to easily compare specifications of multiple models side-by-side. This is a common feature on many e-commerce sites for high-value goods.
Lack of Community Features: There isn’t an obvious forum or community section where users can ask questions, share tips, or discuss Whirlpool products with each other, which can sometimes enhance the overall brand experience.
Returns/Warranty Policy Clarity: While general customer service links are present, the specific details regarding returns, exchanges, and comprehensive warranty policies might require clicking through several layers, potentially leading to some ambiguity.

Whirlpool.it Alternatives

When you’re in the market for home appliances, Whirlpool.it is just one player. There’s a whole ecosystem of retailers and manufacturers, each with its own advantages. Thinking about alternatives isn’t about finding a “better” option, but rather finding the right option for your specific needs, budget, and priorities.

Other Major Appliance Brands Direct Sales

Many large appliance manufacturers operate their own direct-to-consumer websites, similar to Whirlpool.it.

These sites offer the same benefits of direct purchase, including full product lines and manufacturer warranties. Sandbdigital.in Reviews

Samsung.com/it: Known for smart appliances, sleek designs, and integrated technology across their product ecosystem TVs, phones, appliances. Their Italian site offers a wide range of refrigerators, washing machines, and cooking appliances.
LG.com/it: LG is another major player, offering innovative features like AI-powered laundry and smart home connectivity. Their Italian site provides detailed information and purchasing options for their full appliance lineup.
Bosch-home.com/it: Renowned for durability, efficiency, and German engineering, Bosch appliances are a strong alternative, especially for those prioritizing longevity and robust performance. Their site offers cooking, laundry, and dishwashing solutions.
Siemens-home.bsh-group.com/it: Often considered a premium brand, Siemens part of the BSH Group, like Bosch focuses on high-end design and advanced features. Their Italian site showcases their sophisticated range of home appliances.

Large Electronics Retailers Multi-Brand

For those who want to compare multiple brands under one roof, or who prefer a more general shopping experience, large electronics retailers are a solid choice.

These often offer competitive pricing, various delivery options, and sometimes in-store pickup.

MediaWorld.it: One of Italy’s largest electronics retailers, MediaWorld offers a vast selection of appliances from numerous brands, often with aggressive promotions. They have a strong online presence complemented by physical stores.
Unieuro.it: Another major Italian electronics chain, Unieuro provides a wide array of home appliances, competitive prices, and both online and in-store shopping experiences.
amazon.com: While not specialized in appliances, Amazon offers a surprising range of major appliances from various brands, often with competitive pricing, fast delivery for Prime members, and extensive customer reviews. The sheer volume of choice and user feedback can be a significant advantage.
Euronics.it: Part of a large European electronics retail group, Euronics offers a comprehensive selection of home appliances with a focus on customer service and competitive deals.

Specialized Appliance Stores

In some cases, local or regional specialized appliance stores might offer personalized service, unique bundles, or better deals, especially during sales events.

They often have knowledgeable staff who can provide tailored advice. Treetops.dk Reviews

Local Appliance Dealers: These can vary by region but often offer installation services, removal of old appliances, and personalized customer support.

Key Considerations When Choosing an Alternative:

Price: Compare total cost including delivery and installation.
Brand Preference: Do you have a specific brand you trust or features you prefer?
Warranty & Support: Understand the warranty terms and ease of customer service.
Delivery & Installation: Check availability and cost of these services.
Reviews: Look for comprehensive customer reviews beyond the brand’s own site.
Return Policy: Understand the terms for returns or exchanges.

Whirlpool.it Pricing

When it comes to pricing on Whirlpool.it, you’re looking at the official manufacturer’s suggested retail price MSRP for their range of appliances in Italy.

This means the prices are generally in line with what you’d expect for new, branded appliances, often reflecting their position as a leading global brand known for quality and innovation.

General Price Range

Whirlpool offers appliances across various price points, catering to different budgets, from more accessible models to premium lines with advanced features.

Entry-Level Models: You’ll find washing machines, dishwashers, and refrigerators starting from a few hundred Euros, suitable for those looking for reliable functionality without all the bells and whistles. For instance, a basic washing machine might range from €350-€500.
Mid-Range Appliances: The bulk of their offerings fall into this category, with enhanced features, better energy efficiency, and more modern designs. A good mid-range refrigerator might be in the €600-€1000 range, while a feature-rich dishwasher could be €500-€800.
Premium and W Collection: Their “W Collection” and other high-end models, which boast cutting-edge technology, superior materials, and sophisticated design, command higher prices. These can easily go upwards of €1000-€2000+ for items like smart ovens, large capacity refrigerators, or advanced heat pump dryers.

Promotions and Discounts

Whirlpool.it frequently runs promotions, which can significantly impact the final price.

The immediate 10% discount for newsletter sign-ups is a good example. Sooty.ai Reviews

They also have a dedicated “Promotions” section where you can find seasonal sales, bundle deals, or discounts on specific models.

Newsletter Sign-up Discount: A common offer, often providing a 10% discount on your first purchase.
Seasonal Sales: Expect sales during major holidays e.g., Black Friday, Christmas or specific times of the year when new models are introduced.
Bundle Deals: Occasionally, they might offer discounts if you purchase multiple appliances together, which is great for equipping a new kitchen or home.
Cashback Offers: Sometimes, promotions involve cashback after purchase, which requires submission of proof of purchase to redeem.

Value for Money

Considering Whirlpool’s reputation for durability, energy efficiency, and innovative features like 6th Sense technology, the pricing on Whirlpool.it generally represents good value for money.

Investing in a Whirlpool appliance often means getting a product designed for longevity and performance, which can lead to long-term savings on energy bills and fewer repair needs.

Financing Options

The availability of installment payments via PayPal and Klarna is a crucial aspect of their pricing strategy. This allows customers to spread the cost of high-value purchases over several months, making premium appliances more accessible even if the upfront cost is high. For example, a €900 dishwasher could be paid in three €300 installments, which can be very appealing for budget management.

Installation and Delivery Costs

While the site promotes “Consegna gratuita disponibile” Free delivery available, it’s always wise to confirm the specifics, as terms can vary. Lg.com.au Reviews

Installation services are “su richiesta” on request, and while the base delivery might be free, there might be additional costs for complex installations or removal of old appliances.

Always check the fine print or add an item to the cart to see the exact charges before finalizing a purchase.

Whirlpool.it vs. Competitors

When you’re looking at Whirlpool.it, you’re evaluating a direct-to-consumer channel for a global appliance giant.

But how does it stack up against the broader market? Let’s throw down with some major competitors and see where Whirlpool.it shines and where others might have an edge.

Whirlpool.it vs. Multi-Brand Retailers e.g., MediaWorld.it, Unieuro.it, amazon.com

Product Range:
- Whirlpool.it: Offers the full Whirlpool lineup, including new releases and exclusive models. You won’t find other brands here.
- Multi-Brand Retailers: Provide a vast selection across many brands Whirlpool, Samsung, LG, Bosch, Miele, etc.. This is a huge advantage if you’re brand-agnostic or want to compare features across manufacturers side-by-side.
Pricing:
- Whirlpool.it: Prices are typically MSRP, but they often run competitive promotions, direct discounts, and exclusive bundles. Their 10% newsletter discount is an immediate win.
- Multi-Brand Retailers: Often engage in fierce price wars, especially during sales events. They might offer slightly lower prices on specific models or have flash sales. However, sometimes their “deals” are just matching the manufacturer’s promo.
Customer Reviews & Comparison:
- Whirlpool.it: Lacks extensive direct customer reviews on product pages, which can be a drawback for social proof. Comparison tools are minimal.
- Multi-Brand Retailers: Typically feature robust customer review sections, allowing you to see aggregated ratings and read detailed feedback from thousands of users. Many also offer excellent comparison tools.
Service & Support:
- Whirlpool.it: Direct manufacturer support can be a huge plus for warranty claims, technical assistance, and parts. They know their products inside out.
- Multi-Brand Retailers: Support often varies. You might get basic return/exchange assistance from the retailer, but for complex technical issues, they usually direct you to the manufacturer anyway.

Whirlpool.it vs. Other Direct Manufacturers e.g., Samsung.com/it, LG.com/it, Bosch-home.com/it

Brand Specificity:
- Whirlpool.it: Focuses solely on Whirlpool’s brand identity, innovation, and specific technologies e.g., 6th Sense, FreshCare+.
- Other Direct Manufacturers: Do the same for their respective brands. If you’re a loyal Samsung user, their site will be your go-to.
Technological Focus:
- Whirlpool: Often emphasizes robust build quality, efficient performance, and user-friendly interfaces, with a strong focus on practical innovations for daily living.
- Samsung/LG: Tend to lean heavily into “smart home” integration, AI features, and cutting-edge aesthetics. Bosch/Siemens focus more on precision engineering and durability. Your preference here depends on whether you want a reliable workhorse or a tech-laden showpiece.
Market Position:
- Whirlpool: A long-established, trusted brand with a global presence, offering a wide range from budget-friendly to premium.
- Competitors: Hold strong market positions too, each with their own niche. Samsung and LG dominate the smart tech space, while Bosch and Miele cater to the premium and high-durability segments.
User Experience Website:
- Whirlpool.it: Clean, functional, and easy to navigate.
- Competitors’ Sites: Generally mirror Whirlpool.it in terms of modern design, detailed product pages, and customer support integration. The core experience is often similar, but specific promotions or UI nuances might differ.

The Verdict:

Whirlpool.it is an excellent choice if you’re already committed to the Whirlpool brand, prioritize direct manufacturer support, and want access to their full product line.

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The direct discounts and financing options are compelling.

However, if you’re in the research phase, want to compare across brands, or are hunting for the absolute lowest price even if it means less direct manufacturer support, then multi-brand retailers like MediaWorld or Unieuro are your battlefield.

If cutting-edge smart features are paramount, Samsung or LG might pull ahead.

Ultimately, the best approach is to cross-reference. Bupa.com.au Reviews

Check Whirlpool.it for direct offers and full details, then compare against major retailers for price and customer reviews.

This multi-pronged strategy usually yields the best outcome.

How to Cancel Whirlpool.it Subscription

Based on the content available on Whirlpool.it, the primary service offered is the direct sale of home appliances, not recurring subscriptions in the traditional sense like a monthly service or content delivery. However, the site does offer a “newsletter” subscription.

If you’ve signed up for their email newsletter to receive promotions, updates, or that initial 10% discount, here’s how you’d typically go about canceling it.

Cancelling the Newsletter Subscription

Email newsletters are generally straightforward to unsubscribe from. Statetrailer.com Reviews

Companies are legally required to provide an easy opt-out mechanism.

Locate a Recent Email: Open any email you’ve received from Whirlpool.it’s newsletter. This is usually the easiest way to find the unsubscribe link.
Scroll to the Bottom: Look for small text at the very bottom of the email. You’re searching for phrases like:
- “Unsubscribe”
- “Annulla iscrizione” Italian for “Unsubscribe”
- “Gestisci le tue preferenze” Manage your preferences
- A link that says “Click here to unsubscribe” or similar.
Click the Unsubscribe Link: Once you find it, click this link.
Confirm Unsubscription if prompted: You may be redirected to a web page asking you to confirm your decision to unsubscribe. Sometimes, you might be asked to provide a reason for unsubscribing, but this is usually optional.
Confirmation Message: After confirming, you should receive a message on the webpage or a final email confirming that you have been unsubscribed from the newsletter. It might take a few days for the changes to take effect, so you might receive one or two more emails before they stop completely.

What if I Can’t Find the Link?

If, for some reason, you can’t find the unsubscribe link in their emails or encounter issues, you have a couple of alternatives:

Contact Customer Support: Navigate to the “Supporto e servizi” or “Hai bisogno di aiuto?” section on Whirlpool.it. You can use their chat, WhatsApp, or phone support to request removal from their mailing list. Be prepared to provide the email address you wish to unsubscribe.
Mark as Spam/Junk as a last resort: If all else fails, marking their emails as spam or junk in your email client will train your email provider to filter them out in the future. However, this is less ideal than a proper unsubscribe as it doesn’t remove you from their list.

Important Note: No Appliance Subscriptions

It’s crucial to understand that Whirlpool.it sells physical appliances.

There are no “subscriptions” for the appliances themselves e.g., a monthly fee to use a washing machine. If you’ve purchased an appliance, that’s a one-time transaction or installment payments for the purchase price, not a recurring subscription that you’d cancel like a streaming service.

How to Cancel Whirlpool.it Free Trial

Based on the information presented on Whirlpool.it’s homepage, there isn’t any mention of “free trials” in the conventional sense like a software trial or a trial period for a service. The website is primarily an e-commerce platform for selling physical home appliances. Accountsandlegal.co.uk Reviews

The closest thing to a “trial” or initial engagement is the 10% discount for signing up for the newsletter. This isn’t a trial that needs to be canceled. it’s a one-time offer that applies to your first purchase after subscribing to their marketing emails.

Therefore, the concept of “canceling a Whirlpool.it free trial” as one might cancel a streaming service or a software subscription doesn’t apply to this website.

If you signed up for the newsletter to get the 10% discount and now wish to stop receiving marketing emails, please refer to the “How to Cancel Whirlpool.it Subscription” section above for instructions on unsubscribing from their newsletter.

There are no services, products, or features on Whirlpool.it that function as a free trial that would require cancellation to avoid charges or continued service.

The transactions are straightforward purchases of physical goods. Giftya.com Reviews

Whirlpool.it Data Privacy and Security

When you’re engaging with any online platform, especially one handling personal data and financial transactions, understanding their approach to data privacy and security is paramount.

For Whirlpool.it, as an official e-commerce site for a major global brand, you’d expect a robust framework.

Data Collection and Usage

Like most e-commerce sites, Whirlpool.it collects data necessary for processing orders, improving user experience, and marketing. This typically includes:

Personal Identification Information: Name, address, email, phone number for order delivery and customer service.
Payment Information: Credit card details or PayPal/Klarna account information processed securely through payment gateways.
Browsing Data: IP address, browser type, pages visited, time spent on site collected via cookies and analytics tools to understand user behavior and optimize the site.
Marketing Preferences: Opt-in for newsletters and promotional communications.

Whirlpool’s approach to data usage is generally outlined in their “Privacy Policy” and “Cookie Preferences” links, usually found in the footer. These documents detail what data is collected, why it’s collected, how it’s used e.g., for order fulfillment, personalized marketing, site improvement, and who it might be shared with e.g., payment processors, delivery partners.

Security Measures

For an online store, security is critical to protect sensitive customer information. Marks.com Reviews

SSL/TLS Encryption: You can typically verify this by looking for “https://” in the website’s URL and a padlock icon in your browser’s address bar. This indicates that all data exchanged between your browser and the website is encrypted, protecting information like credit card numbers during transmission.
Payment Gateway Security: Whirlpool.it likely uses reputable third-party payment processors like PayPal and Klarna, as mentioned that specialize in secure online transactions. These gateways handle the sensitive credit card data directly, often meaning Whirlpool itself doesn’t store your full card number on its servers.
Compliance: As a major corporation operating in the EU Italy, Whirlpool.it must adhere to strict data protection regulations like the General Data Protection Regulation GDPR. GDPR mandates stringent requirements for data collection, storage, processing, and user rights, including the right to access, rectify, and erase personal data.
Internal Security Protocols: While not visible to the end-user, large companies like Whirlpool typically have internal security teams and protocols to protect their servers and databases from breaches, including firewalls, intrusion detection systems, and regular security audits.

User Control and Transparency

Cookie Preferences: The site offers “Preferenze Cookie” Cookie Preferences, allowing users to manage their consent for different types of cookies e.g., necessary, analytical, marketing. This is a direct implementation of GDPR requirements, giving users more control over their data.
Privacy Policy: Reading the privacy policy is crucial. It details your rights as a data subject, how to exercise them e.g., requesting access to your data, and how to contact their Data Protection Officer DPO.

Real Data/Statistics General

While specific security breach statistics for Whirlpool.it are not publicly disclosed in a way that allows for specific real-time reporting, industry-wide data highlights the importance of these measures:

PCI DSS Compliance: Any website processing credit card payments must be compliant with the Payment Card Industry Data Security Standard PCI DSS. This standard ensures a baseline level of security for cardholder data.
GDPR Fines: Companies found in violation of GDPR face significant penalties, up to €20 million or 4% of annual global turnover, whichever is higher. This acts as a strong incentive for robust data privacy practices.
Global Cyberattack Trends: According to a report by IBM, the average cost of a data breach in 2023 was $4.45 million globally. This underscores why companies invest heavily in cybersecurity.

In summary, Whirlpool.it, as a direct sales channel for a major brand, is expected to adhere to high standards of data privacy and security, leveraging encryption, secure payment gateways, and compliance with strict regulations like GDPR to protect user information.

It’s always advisable for users to review the privacy policy and manage cookie preferences for their own peace of mind.

Whirlpool.it Returns & Warranty

Understanding the return policy and warranty is crucial when making any significant purchase, especially for home appliances.

Whirlpool.it, being the official Italian online store, adheres to standard consumer protection laws in Italy and the EU, alongside its own corporate policies.

Return Policy

Italian and EU consumer law provides robust protections for online purchases, often referred to as the “right of withdrawal” or “right to reconsider.”

Right of Withdrawal Diritto di Recesso: Consumers generally have a statutory right to withdraw from an online purchase without giving a reason within 14 calendar days from the day they receive the goods. This period begins once the consumer, or a third party indicated by the consumer, acquires physical possession of the goods.
How to Exercise: To exercise this right, you typically need to inform Whirlpool.it of your decision via a clear statement e.g., email, letter, or a specific online form if provided within the 14-day period.
Condition of Returned Goods: The product must generally be returned in its original condition, often in its original packaging, and with all accessories. While you have the right to inspect the goods as you would in a physical store, excessive use that diminishes the product’s value may affect the refund amount.
Refund: Once the withdrawal is effective and Whirlpool.it receives the returned product or proof of return shipment, they are obligated to refund all payments received from the consumer, including standard delivery costs if any were charged, without undue delay and no later than 14 days from when they were informed of the withdrawal. The cost of returning the goods themselves is usually borne by the consumer unless otherwise specified by Whirlpool.
Non-Refundable Items: Generally, items that are custom-made or sealed for health/hygiene reasons if unsealed after delivery might be excluded from the right of withdrawal, though this is less common for standard appliances.

Warranty Policy

Whirlpool appliances purchased from Whirlpool.it come with standard manufacturer warranties, aligned with European consumer protection laws concerning conformity of goods.

Legal Guarantee of Conformity Garanzia Legale di Conformità: In Italy and across the EU, consumers benefit from a 2-year legal guarantee for conformity of goods. This means that if a product is not as described, is not fit for purpose, or does not perform as expected, the seller Whirlpool.it in this case is liable for defects that appear within two years of delivery.
First 6 Months: For defects appearing within the first six months, it’s presumed that the defect existed at the time of delivery, and the burden of proof is on the seller.
After 6 Months: After six months, the consumer might need to prove that the defect existed at the time of delivery, or that it’s a manufacturing fault.
Remedies: Under this guarantee, the consumer can request, at no cost, either:
1. Repair or replacement of the product.
2. If repair or replacement is impossible, excessively costly, or not carried out within a reasonable time, a reduction in price or termination of the contract refund.
Commercial Warranty: In addition to the legal guarantee, manufacturers like Whirlpool often offer their own “commercial warranty” Garanzia Commerciale. This is a voluntary guarantee provided by Whirlpool itself, which might offer additional benefits e.g., extended warranty periods, specific service offerings beyond the statutory 2-year legal guarantee. Details of any commercial warranty would be provided with the product or on the Whirlpool.it support pages.
How to Claim Warranty: To claim warranty service, you typically need to contact Whirlpool’s customer service as detailed in the “Supporto e servizi” section and provide proof of purchase. They will then guide you through the process, which may involve a technician visit.

In summary, Whirlpool.it adheres to robust consumer protection laws in Italy and the EU, offering a statutory 14-day right of withdrawal for returns and a 2-year legal guarantee for product conformity.

Always consult the specific “Terms and Conditions of Sale” and “Privacy Policy” linked on Whirlpool.it for the most current and detailed information.

Frequently Asked Questions

What is Whirlpool.it?

Whirlpool.it is the official online store for Whirlpool appliances in Italy, where customers can purchase a wide range of home appliances directly from the manufacturer.

What kind of products can I buy on Whirlpool.it?

You can buy various home appliances including washing machines, dryers, dishwashers, refrigerators, freezers, ovens, microwaves, and cooktops.

Is Whirlpool.it the official website for Whirlpool in Italy?

Yes, Whirlpool.it is the official online store and presence for Whirlpool in Italy.

Does Whirlpool.it offer free delivery?

Yes, Whirlpool.it promotes “Consegna gratuita disponibile” Free delivery available on its homepage, though specific terms might apply.

Can I get installation services from Whirlpool.it?

Yes, installation services are available “su richiesta” on request for purchases made on Whirlpool.it.

What payment methods are accepted on Whirlpool.it?

Whirlpool.it accepts payments via PayPal and Klarna, allowing for installment payments, as well as standard payment methods like credit cards.

Is there a discount for new customers on Whirlpool.it?

Yes, new customers can get a 10% discount by signing up for the Whirlpool.it newsletter.

How can I contact Whirlpool.it customer support?

You can contact Whirlpool.it customer support via chat, WhatsApp, or phone, with links provided on their “Supporto e servizi” page.

Does Whirlpool.it offer a warranty on its products?

Yes, products purchased on Whirlpool.it come with a legal guarantee of conformity 2 years in Italy/EU and may also include an additional commercial warranty from Whirlpool.

What is the return policy for Whirlpool.it purchases?

Whirlpool.it adheres to the Italian and EU “right of withdrawal,” allowing customers to return products within 14 calendar days of receipt, provided certain conditions are met.

Can I find spare parts on Whirlpool.it?

While the main site focuses on appliances, spare parts and accessories are typically available through dedicated service channels or authorized dealers, often linked from the support section.

How do I leave a review for a product on Whirlpool.it?

The site has a prompt “Lascia una recensione” Leave a review, suggesting a process for customers to submit product feedback.

Are Whirlpool.it products energy efficient?

Yes, Whirlpool emphasizes energy efficiency, and product pages on Whirlpool.it display relevant energy efficiency ratings.

Does Whirlpool.it offer financing options?

Yes, Whirlpool.it offers financing options through PayPal and Klarna, allowing customers to pay in installments.

What is the “6° SENSO” technology mentioned on Whirlpool.it?

“6° SENSO” 6th Sense is a Whirlpool proprietary technology that automatically adjusts settings e.g., temperature, time in appliances like ovens and washing machines for optimal performance.

Is Whirlpool.it available in languages other than Italian?

No, Whirlpool.it is specifically designed for the Italian market and its content is primarily in Italian.

Can I compare different Whirlpool products on Whirlpool.it?

While individual product details are comprehensive, the site does not feature a robust side-by-side comparison tool like some multi-brand retailers.

How does Whirlpool.it ensure data security?

Whirlpool.it employs standard security measures such as SSL/TLS encryption for data transmission and adheres to GDPR compliance for data privacy.

What is the “W Collection” on Whirlpool.it?

The “W Collection” is a line of premium Whirlpool appliances characterized by advanced technology, sleek, modern design, and high performance.

How can I check the status of my order on Whirlpool.it?

Typically, you can check your order status by logging into your account or by using an order tracking link provided in your confirmation email from Whirlpool.it.

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