Whiteandcompany.co.uk Reviews

Based on checking the website, Whiteandcompany.co.uk appears to be a highly established and reputable removals and storage company in the UK, boasting over 150 years of experience since its founding in 1871. They present themselves as a comprehensive solution for local, national, and international moves, emphasizing their extensive network, owned vehicles, and in-house trained staff as key differentiators.

The website details a range of services from free surveys and professional packing to secure storage and overseas shipping, positioning them as a trusted partner for stress-free relocation.

Their strong industry accreditations, including being founder members of BAR, FIDI, and OMNI, further bolster their credibility and commitment to high service standards, making them a strong contender for anyone seeking professional moving services.

White and Company highlights its vast operational scale, managing over 50,000 moves annually across the UK and internationally.

This volume, coupled with their self-owned infrastructure—including 19 UK locations, depots, and a fleet of over 265 vehicles—suggests a robust and well-resourced operation.

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They pride themselves on not using sub-contracted packers and movers, instead employing and training their own teams, which they claim fosters a sense of ownership and loyalty.

This integrated approach is intended to ensure consistent service quality and accountability.

For potential customers, this means dealing with a company that controls its entire service chain, which can be a significant advantage in terms of reliability and problem resolution.

The detailed service offerings, from the initial free survey to the specialized MoveProtect liability solution, indicate a thorough understanding of the complexities involved in relocation, aiming to cover every aspect of a customer’s moving needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

The Legacy of White and Company: A Century and a Half of Moves

White and Company’s journey began in 1871, making it one of the UK’s longest-established removal companies. This isn’t just a number.

In an industry where trust and reliability are paramount, such a long-standing history serves as a significant indicator of their operational stability and deep-rooted expertise.

Think about it: surviving and thriving through world wars, economic booms and busts, and countless technological shifts means they’ve seen it all and learned how to navigate complex logistical challenges.

A Heritage Built on Experience

• Pioneering Spirit: Being a founder member of key industry bodies like the British Association of Removers BAR, FIDI the international removals federation, and OMNI Overseas Moving Network International speaks volumes. It shows they weren’t just participants but instrumental in shaping industry standards and best practices from the ground up.
• Continuous Evolution: Despite their long history, White and Company doesn’t appear to be resting on its laurels. Their website emphasizes a continuous striving to meet customer expectations and a commitment to providing exceptional service. This suggests a blend of old-school reliability with modern operational efficiency.

Quantifying Their Reach

White and Company proudly states they manage in excess of 50,000 moves per year. To put that in perspective, that’s roughly 137 moves every single day, including weekends and holidays. This sheer volume indicates a well-oiled machine capable of handling significant demand while maintaining high service standards. Their national coverage extends across the entire UK, including the Isle of Man, Scotland, and Ireland, with import and export services to Jersey, Guernsey, Europe, and worldwide destinations. This global reach isn’t just a marketing claim. it’s backed by their status as founder members of international moving networks, providing a robust infrastructure for seamless international relocations.

Unpacking Their Service Portfolio: More Than Just Moving Boxes

When you’re planning a move, it’s never just about getting your belongings from A to B. Topbusinessclass.com Reviews

It’s about minimizing stress, ensuring safety, and often, dealing with logistical complexities you didn’t even know existed.

White and Company’s service portfolio seems designed to address these multifaceted needs, offering a suite of solutions that go beyond basic transportation.

Free Home Surveys: The Foundation of a Smooth Move

This might seem like a small detail, but a free survey is a critical first step. Based on the website, they offer two options:

• In-Person Survey: A surveyor conducts a room-by-room observation, noting every item for transport, capturing details electronically. This ensures accuracy and allows for a precise quotation, minimizing surprises later on. This method is particularly useful for complex moves or properties with challenging access.
• Video Survey: For those who prefer a more convenient or remote option, they offer a video survey. This empowers the customer to conduct the survey themselves, presumably guided by White and Company, offering flexibility and saving time. This highlights their adoption of modern solutions to enhance customer convenience.
• Why it Matters: An accurate survey prevents underestimation of volume, which can lead to insufficient vehicle space or unexpected additional costs on moving day. It also allows the company to plan the necessary resources, including staff and packing materials, ensuring efficiency.

Professional Packing Service: Protecting Your Valuables

The packing process is often the most dreaded part of moving. White and Company addresses this head-on with a fully trained removals team that handles the packing.

• Specialized Materials: They use “special breathable bubble wrap and double-lined cardboard boxes.” This attention to detail suggests an understanding of how to protect different types of items, from fragile heirlooms to bulky furniture. The term “breathable” implies consideration for items that might require ventilation, preventing moisture buildup during transit or storage.
• Expertise in Export Packing: For international moves, export packing is a specialized skill. The website mentions their team will “export pack and wrap all items being shipped.” This is crucial for navigating customs regulations and ensuring items withstand the rigors of long-distance transport, which can involve multiple handlers and varying climates.
• Time and Stress Reduction: For many, the biggest benefit of a professional packing service is the significant reduction in personal time and stress. It allows customers to focus on other aspects of their relocation, such as utility transfers or childcare.

Secure Storage Solutions: Flexibility When You Need It

Life doesn’t always align perfectly with moving dates. Sometimes, there’s a gap between leaving one property and moving into another, or you might need to store items long-term. White and Company operates its own short and long-term warehouse facilities across its 19 UK locations. Denimdepotnederland.com Reviews

• Containerised Storage: They provide “secure, clean and dry containerised storage in personal dedicated storage containers.” This method ensures that your items are isolated and protected from communal areas, reducing the risk of damage or misplacement. It also implies a robust security system for their warehouses.
• Strategic Placement: Having 19 strategically placed facilities means accessibility for customers across the UK, minimizing transit distances to storage and potentially reducing associated costs.
• Protection from Damage: The emphasis on “stored and protected from damage prior to despatch” assures customers that their belongings are handled with care, even during periods of storage, not just during transit.

Overseas Shipping: Navigating Global Relocations

Moving internationally presents a unique set of challenges, from customs clearance to lengthy transit times.

White and Company outlines a clear process for overseas shipping:

• Consolidation and Loading: Goods are transferred to an export warehouse to await loading onto a container. The container is then booked onto the “first available vessel destined to the closest port of entry” to the final destination. This suggests an efficient system focused on minimizing waiting times.
• Customs Clearance: This is often the most complex part of international shipping. The website states that “Once your shipment arrives at the port of destination, your goods will pass through customs prior to despatch to your new home.” While they don’t explicitly detail their role in customs clearance beyond mentioning it, their long history and international accreditations like FIDI imply they either handle it directly or guide customers through the process effectively.
• Global Network: Their claim of “one of the largest international networks of moving specialists” reinforces their capability to manage complex global logistics, ensuring reliable delivery across continents.

Local & National Removals: The Backbone of Their Business

While international moves get a lot of attention, local and national removals form the core of their operations.

• Award-Winning Service: They claim to provide an “award-winning local & national house removals service.” While specific awards aren’t detailed on this page, this claim suggests external recognition for their quality of service.
• Extensive Fleet and Branches: With “a fleet of over 265 vehicles and 19 branches strategically located,” they possess the logistical capacity to handle a high volume of moves efficiently across the entire UK. This network ensures a fast and reliable service, whether moving a few miles or several hundred.
• Comprehensive Coverage: Their detailed list of covered counties—from Aberdeenshire to Yorkshire—underscores their national reach, ensuring that wherever you are in the UK, they likely have a local presence or can service your area.

MoveProtect: A Specialist Liability Solution

This is a crucial addition that addresses one of the biggest concerns for movers: what happens if something goes wrong?

• FCA Regulation Compliance: White & Company now offers “MoveProtect, a specialist liability solution for removals complying with FCA regulations.” This indicates a level of professionalism and adherence to financial conduct standards, which is reassuring for customers.
• Declared Values and VAT-Inclusive Charges: Customers must declare item values, with VAT-inclusive charges based on these values. This means the liability coverage is directly proportional to the value of your goods, offering tailored protection.
• No Impact on Personal Insurance: A significant benefit is that “Claims don’t affect your personal insurance no-claims discounts.” This is a relief for many, as it separates moving-related claims from home or contents insurance.
• Limited Liability Alternative: If MoveProtect is declined, liability is limited to £40 per item. This is standard industry practice, but it strongly encourages customers to consider the specialist solution or arrange separate insurance, highlighting the importance of adequate coverage. This transparency is key to managing customer expectations.

The Operational Backbone: What Makes White and Company Tick

Any company that boasts 150 years in business must have a robust operational model. Liberty-group.co.uk Reviews

White and Company’s website provides insights into their unique approach, focusing on control, training, and strategic infrastructure.

This “behind-the-scenes” look helps to build confidence in their ability to deliver consistent service.

Owning the Assets: A Key Differentiator

Unlike many removal companies that rely heavily on sub-contractors, White and Company states a significant operational difference: they own and maintain all their own vehicles, depots, and offices.

• Control Over Quality: This ownership model gives them direct control over the quality and maintenance of their assets. Their fleet of over 265 vehicles is presumably well-maintained, reducing the risk of breakdowns and delays. Their depots and offices are designed and managed to their specific standards, ensuring efficient operations and secure storage.
• Consistency and Reliability: When you own your entire infrastructure, you have more consistency. There are no external dependencies on third-party vehicle availability or depot standards. This translates to higher reliability for the customer, as the company has full command over its logistical capabilities.
• Investment in the Business: This level of investment signifies a long-term commitment to the business and its customers. It’s not a fly-by-night operation. it’s a well-capitalized company with tangible assets.

In-House Teams: The Human Element of Service

Beyond physical assets, White and Company emphasizes their approach to staffing: they do not use sub-contracted packers and movers, preferring to employ and train their own in-house teams.

• Fully Trained Staff: With “more than 500 fully trained staff,” this indicates a significant investment in human capital. Comprehensive training ensures that staff are proficient in packing techniques, handling procedures, and customer service protocols, leading to a higher standard of care for customer belongings.
• “Feeling of Ownership and Loyalty”: The website directly states this benefit, and it’s a valid point. Employees who are part of the core team are more likely to be invested in the company’s reputation and success, leading to greater dedication and meticulousness during a move. This also fosters a more cohesive team environment, which can be crucial on a stressful moving day.
• Accountability: When staff are directly employed, there’s a clearer line of accountability. If issues arise, the company has direct control over disciplinary actions or retraining, ensuring a swift and effective response. This contrasts with sub-contracted labor, where accountability can sometimes be diffused.

Strategic UK Presence: Local Service, National Reach

The presence of 19 locations around the UK, including the Channel Islands, plus an office in Spain, is not arbitrary. Nycgreatmovers.com Reviews

• Proximity to Customers: Having branches strategically located in major towns and cities, often “in close proximity to major ports,” allows for quicker response times and reduced travel costs for initial surveys and moving day operations.
• Efficient Logistics: This widespread network enables efficient logistics, allowing for better coordination of vehicle movements, staff deployment, and access to secure storage facilities. It reduces dead mileage and optimizes resource allocation.
• Local Knowledge: A local branch often means local staff who have a better understanding of the specific geographical challenges, traffic patterns, and community regulations, which can be invaluable during a move.

Industry Recognition and Accreditations: The Mark of a Professional

In any service industry, independent verification of quality and adherence to best practices is crucial.

White and Company’s website prominently displays its industry recognitions, which serve as strong indicators of its professionalism and commitment to high standards. These aren’t just badges.

They represent compliance with rigorous benchmarks set by leading bodies.

BAR Registered: A Seal of Domestic Quality

White and Company is BAR Registered and a founder member of the British Association of Removers BAR.

• BAR Code of Practice: Their domestic moving services are carried out in accordance with the BAR Code of Practice. This code is designed to protect consumers by setting clear standards for service, terms and conditions, and dispute resolution. Being compliant means they operate with transparency and fairness.
• Financial Protection: A key benefit of using a BAR member is often financial protection for pre-payments. The website explicitly mentions “Full financial protection for pre-payments via BAR,” providing a safety net for customers’ deposits or upfront payments, which is a significant reassurance.
• Dispute Resolution: BAR offers an independent dispute resolution service, providing an avenue for customers if any issues cannot be resolved directly with the company. This adds an extra layer of consumer protection.
• Specialist Groups: Their involvement in BAR’s Commercial Moving Group and Overseas Group further demonstrates their comprehensive expertise across different facets of the removals industry, from office relocations to international shipping.

FIDI Members: Global Standards for International Moves

As founder members of FIDI the international removals federation, White and Company adheres to globally recognized standards. Onlinejobs.ph Reviews

• FAIM Standard: FIDI requires all members to operate to the globally recognised FAIM FIDI Accredited International Mover standard. FAIM is a comprehensive quality certification programme specifically designed for the international moving industry. It covers various aspects, including operational processes, financial stability, staff training, and ethical practices.
• Consistency Worldwide: Adherence to FAIM means that customers can expect a consistent level of quality and professionalism regardless of their origin or destination country, as all FIDI members are held to the same high benchmarks.
• Reduced Risk: Choosing a FIDI-accredited mover significantly reduces the risk of issues during complex international relocations, as it indicates a company that has undergone rigorous auditing and meets stringent global criteria.

OMNI: A Network of Premier Global Movers

White and Company are also founder members of OMNI Overseas Moving Network International.

• Specialist Global Networking Group: OMNI is described as a “specialist global networking group for the world’s premier moving companies.” This implies that membership is selective and reserved for top-tier companies in the international removals sector.
• Collaborative Excellence: Being part of such a network allows White and Company to collaborate with other leading movers globally, sharing best practices, accessing expertise, and leveraging a vast network of reliable partners for seamless international service delivery. This is crucial for navigating diverse regulations and logistical challenges across different countries.

ISO and British Standards: Documented Quality Management

The achievement of internationally recognised standards for their services: BS EN 12522 further solidifies their commitment to quality.

• BS EN 12522: This is the European standard for furniture removal services for private individuals. It covers various aspects of service quality, including operational procedures, customer communication, and complaint handling. Compliance means they have documented processes in place to ensure a high level of service.
• Continuous Improvement: Meeting these standards typically involves regular audits and a commitment to continuous improvement, ensuring that the company maintains its high levels of service over time.
• Credibility: For customers, these accreditations provide tangible proof that White and Company’s claims of professionalism and quality are not just marketing rhetoric but are backed by independent, industry-specific certifications.

Why Choose White & Company? A Holistic Value Proposition

Beyond the individual services and operational details, White and Company’s website distills its value proposition into a concise “Why Choose Us?” section.

This acts as a powerful summary, reinforcing the key benefits for potential customers.

It’s essentially their elevator pitch, highlighting the most compelling reasons to entrust them with your move. Pierceandharrison.com Reviews

1. Over 150 Years in the Removals Industry

This is arguably their strongest selling point.

As discussed, a century and a half of experience translates into:

• Unparalleled Expertise: They’ve encountered virtually every moving scenario imaginable, from challenging access to complex international customs. This deep institutional knowledge is invaluable.
• Proven Resilience: Companies don’t last this long by accident. It signifies a robust business model, sound financial management, and a consistent ability to adapt and satisfy customers over generations.
• Trust and Reliability: Longevity breeds trust. Customers naturally feel more secure entrusting their valuable possessions to a company with such a long and stable track record.

2. Founder Members of the BAR, FIDI & OMNI

As detailed previously, this isn’t just about belonging to associations.

It’s about being instrumental in setting industry standards.

• Highest Industry Standards: Membership in these elite organizations ensures adherence to the most rigorous national and international quality, ethical, and operational standards.
• Consumer Protection: BAR membership specifically provides financial protection for pre-payments and access to independent dispute resolution, offering peace of mind.
• Global Network: FIDI and OMNI affiliations mean they have a vetted, reliable global network, crucial for seamless international relocations.

3. Free No-Obligation Home Surveys

This demonstrates their commitment to transparency and accurate pricing from the outset. Buildingshop.co.uk Reviews

• Accurate Quoting: Prevents hidden costs and ensures the right resources vehicles, staff, packing materials are allocated, leading to a smoother moving day.
• Personalized Service: Allows the surveyor to understand specific needs, assess challenges, and offer tailored solutions.
• No Pressure: “No-obligation” means potential customers can gather information and quotes without feeling pressured to commit, fostering a more positive initial interaction.

4. 19 Locations All Across the UK

This highlights their extensive national presence and logistical capabilities.

• Local Access, National Reach: Provides convenience for customers across the UK, allowing for local knowledge and quicker response times.
• Efficient Operations: A widespread network supports efficient vehicle routing, staff deployment, and access to secure storage facilities across the country.

5. Over 265 Vehicles Owned

This directly translates to capacity and control.

• Guaranteed Availability: Owning their fleet means they are not reliant on third-party vehicle availability, reducing the risk of delays.
• Quality Control: They can maintain their vehicles to their own high standards, ensuring reliability and minimizing breakdowns during transit.
• Scale of Operations: A fleet of this size indicates a company capable of handling a very high volume of moves simultaneously.

6. More Than 500 Fully Trained Staff

This emphasizes their investment in human capital and quality service delivery.

• Professional Expertise: Trained staff are proficient in all aspects of moving, from packing and handling fragile items to navigating difficult access points.
• Consistency and Care: In-house, trained teams are more likely to provide consistent, high-quality service and treat customer belongings with greater care due to a sense of ownership and loyalty.
• Reduced Risk of Damage: Proper training significantly reduces the likelihood of damage to items during packing, loading, transit, and unloading.

7. Full Wrapping & Packing Service

This convenience factor is a huge stress reliever for many.

• Time Savings: Frees up significant time for customers to focus on other aspects of their move.
• Expert Protection: Utilizes specialized materials and techniques to ensure items are properly protected for transit or storage, reducing the risk of damage.

8. Full Container or Part Load Shipping Worldwide

Offers flexibility for international moves. Contactsamerica.com Reviews

• Cost-Effective Options: “Part load” options are typically more economical for smaller shipments, while “full container” provides dedicated space for larger moves.
• Global Reach: Confirms their capability to handle international relocations to virtually any destination.

9. Full Financial Protection for Pre-Payments via BAR

As mentioned, this provides crucial consumer security.

• Risk Mitigation: Safeguards customer funds against unforeseen circumstances, such as company insolvency, offering peace of mind.

10. Vehicle Shipping & Airfreight Service

These specialized services cater to specific high-value or urgent needs.

• Comprehensive Solutions: Demonstrates their ability to handle a wide range of moving requirements beyond standard household goods.
• Speed and Security: Airfreight offers a faster, albeit more expensive, option for urgent items, while vehicle shipping provides secure transport for cars, motorcycles, etc.

11. Customs Clearance

A vital service for international moves.

• Streamlined Process: While they don’t detail how they handle it, its inclusion suggests they either manage the complex paperwork and procedures or provide expert guidance, minimizing delays and potential issues at borders.

12. Comprehensive Insurance

This is critical for mitigating risk.

• Peace of Mind: While MoveProtect is their specialist liability solution, the mention of “comprehensive insurance” implies they offer broader coverage options to protect belongings against various perils during the moving process.

13. UK Warehouse Storage or at Destination

Offers flexibility in storage solutions. Cool365.co.uk Reviews

• Tailored Storage: Customers can choose to store items in the UK, at the destination, or both, depending on their relocation timeline and needs.
• Secure Facilities: Reinforces the availability of secure, clean, and dedicated storage solutions.

In essence, White and Company’s value proposition is built on a foundation of experience, professionalism, control, and comprehensive service. They leverage their long history, extensive infrastructure, and adherence to industry standards to offer a complete, reliable, and seemingly stress-free moving experience.

Latest Updates and Guides: Demonstrating Expertise and Engagement

A well-maintained “Latest Updates” or blog section on a company website serves multiple purposes beyond just providing news.

For White and Company, these articles, particularly the detailed guides on moving to specific countries, showcase their expertise, engage potential customers, and provide valuable, actionable information.

This content strategy reinforces their position as industry leaders and trusted advisors.

Content as a Trust Builder

The presence of articles like “Moving to Greece from UK – A Complete Guide” and “Moving to Sweden from UK – A Complete Guide” is a strong indicator that White and Company isn’t just about transactional services. they’re about providing comprehensive support. Mmtrafficschool.com Reviews

• Expert Authority: These guides demonstrate a deep understanding of the intricacies of international relocation, covering not just the physical move but also lifestyle aspects, cultural considerations, and potentially visa information though the summary doesn’t detail this. This positions them as authoritative figures in global removals.
• Addressing Customer Pain Points: Moving to a new country involves significant anxiety and countless questions. By proactively providing detailed guides, White and Company addresses these pain points, offering reassurance and practical advice before a customer even contacts them.
• Engagement and Lead Nurturing: Potential customers searching for information about moving to Greece or Sweden might land on these articles. This initial engagement allows White and Company to build rapport and demonstrate value, making them a more likely choice when the customer is ready to request a quote.
• SEO Value: From an SEO perspective, these detailed guides are rich with keywords that potential international movers would be searching for. This helps White and Company rank higher in search results, driving organic traffic to their site and increasing their visibility.

Examples of Value-Added Content

Let’s break down what these guide titles imply:

• “Moving to Greece from UK – A Complete Guide”: This suggests coverage of practicalities like logistics, but also lifestyle benefits “waking up to the gentle sound of waves… sun casting its golden glow”. This holistic approach acknowledges the emotional and practical sides of international relocation.

The Power of Information

In an age where information is readily available, companies that offer valuable content beyond just sales pitches stand out.

White and Company’s commitment to these guides shows:

• Customer-Centric Approach: They’re putting the customer’s need for information first, rather than just pushing their services.
• Transparency: By offering guides that detail the complexities, they’re not shying away from the challenges of moving, but rather empowering customers with knowledge.
• Long-Term Relationship Building: This type of content fosters a relationship built on trust and helpfulness, which can extend beyond a single move.

Ultimately, the “Latest Updates” section, particularly the comprehensive moving guides, acts as a powerful marketing tool that educates, reassures, and engages potential customers, further solidifying White and Company’s image as a knowledgeable and supportive partner in the relocation journey.

Customer Payment Gateway: Streamlining Transactions

White and Company’s inclusion of a “Customer Payment Gateway” on their website indicates a commitment to modernizing their operations and providing a convenient, secure method for clients to manage their payments. Geekstudio.us Reviews

Enhancing Customer Convenience

• 24/7 Accessibility: A dedicated online payment gateway means customers aren’t restricted by office hours. They can make payments anytime, anywhere, using their preferred device. This is particularly beneficial for international clients who might be in different time zones.
• Reduced Friction: Eliminating the need for manual bank transfers, cheques, or phone payments streamlines the financial aspect of the move. This reduces administrative overhead for both the customer and White and Company, freeing up time and resources.
• Direct and Immediate: Payments made through a gateway are typically processed instantly, allowing customers to confirm their payment quickly and providing immediate updates to White and Company’s accounting system.

Security and Trust

While the website doesn’t detail the specific security protocols, the very presence of a “Customer Payment Gateway” implies certain standards.

• Encryption: Reputable payment gateways use advanced encryption SSL/TLS to protect sensitive financial information during transmission, safeguarding customer data from cyber threats.
• PCI DSS Compliance: It’s highly probable that White and Company’s chosen payment gateway is PCI DSS Payment Card Industry Data Security Standard compliant. This is a set of security standards designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment.
• Professional Image: Offering a dedicated and secure payment portal enhances the company’s professional image. It shows they are investing in secure, efficient technologies to serve their customers better, fostering trust in their overall operations.

Implications for the Customer Journey

The payment gateway integrates smoothly into the customer journey, typically after the quote has been accepted and services confirmed.

• Clear Payment Process: It indicates a clear, organized process for settling invoices, which is a significant relief for customers already dealing with the complexities of moving.
• Record Keeping: Online payment systems usually provide digital receipts and transaction histories, making it easier for customers to keep track of their payments for financial planning or tax purposes.

In essence, the “Customer Payment Gateway” is not just a technological feature.

It’s a strategic tool that reflects White and Company’s focus on operational efficiency, customer convenience, and financial security, all of which contribute to a more positive and less stressful moving experience.

The MoveProtect Solution: Beyond Basic Liability

In the complex world of removals, even the most meticulous planning can’t account for every unforeseen event. Namebadgesinternational.co.uk Reviews

Damages can occur, and understanding who is liable and how claims are handled is crucial.

White and Company’s “MoveProtect” solution, highlighted as a specialist liability solution, is designed to provide clarity and peace of mind, going beyond the often-limited standard industry liability.

Compliance and Professionalism

• FCA Regulations: The explicit mention that MoveProtect “complies with FCA regulations” is a significant point. The Financial Conduct Authority FCA regulates financial services in the UK. For a removals company to offer a liability solution that adheres to FCA standards suggests a high degree of transparency, consumer protection, and financial integrity. This is not just an insurance product. it’s a regulated financial offering.
• Specialist Solution: Describing it as a “specialist liability solution” implies it’s tailored specifically for the nuances and risks inherent in the removals industry, rather than a generic insurance policy. This suggests a deeper understanding of the potential issues that can arise during transit and storage.

How MoveProtect Works Based on Website Text

The website provides key operational details about MoveProtect:

1. Declaration of Item Values: “You must declare item values, with VAT-inclusive charges based on these values.” This is a critical step. Unlike standard liability which might be based on weight or a very low per-item limit, MoveProtect bases its charges and, presumably, its coverage on the actual declared value of your goods. This ensures that the protection aligns with the true worth of your possessions.
2. VAT-Inclusive Charges: The charges for MoveProtect are “VAT-inclusive,” simplifying the cost structure for the customer.
3. No Impact on Personal Insurance No-Claims Discounts: “Claims don’t affect your personal insurance no-claims discounts.” This is a significant advantage. Many home insurance policies have clauses that might be affected if you make a claim related to items damaged during transit. MoveProtect separates this, ensuring your personal insurance premiums remain unaffected by a potential moving claim.
4. Limited Liability if Declined: “If declined, liability is limited to £40 per item.” This is the industry standard often referred to as ‘basic liability’ or ‘standard liability’ for many removal companies, particularly those operating under BAR conditions unless enhanced coverage is specifically purchased. Highlighting this stark contrast encourages customers to seriously consider MoveProtect, as £40 per item is grossly insufficient for most household goods, let alone high-value items.
5. Alternative Insurance Option: “Alternatively, you can arrange separate insurance with another provider.” This offers transparency and acknowledges that customers have choices, although it implicitly suggests that MoveProtect is their preferred and perhaps most convenient option.

Why is MoveProtect Important?

• True Protection for Valuables: For items with significant monetary or sentimental value, £40 per item is simply inadequate. MoveProtect, by tying charges to declared values, aims to offer a more realistic level of financial protection.
• Peace of Mind: Knowing that your belongings are adequately covered against loss or damage during a stressful process like moving provides immense peace of mind.
• Clarity on Liability: It clearly defines the scope of liability, preventing misunderstandings or disputes later on.
• Reduced Financial Risk: For the customer, it mitigates personal financial risk in the event of an unfortunate incident.

In essence, MoveProtect is not just a service add-on.

It’s a crucial component of White and Company’s commitment to comprehensive customer care and risk management, demonstrating their understanding of the financial concerns associated with relocating valuable possessions. Metroprepaid.co.uk Reviews

Strategic National Coverage: The UK as Their Playground

White and Company’s claim of “National Coverage” isn’t merely a statement.

It’s backed by a robust infrastructure of 19 branches and secure storage warehouses spread across the UK.

This widespread geographical presence is a cornerstone of their operational efficiency and ability to serve a diverse client base, whether moving a few miles or several hundred.

The Network Advantage

• Optimized Logistics: Having branches and warehouses strategically located means quicker deployment of vehicles and staff. For example, a move from Bristol to Edinburgh can be efficiently coordinated between their southern and Scottish branches, minimizing “dead mileage” and improving overall logistical flow. This translates to more efficient and potentially faster service for customers.
• Local Knowledge and Resources: Each branch likely possesses localized expertise regarding traffic patterns, council regulations, and specific access challenges in their respective areas. This local insight can be invaluable for smooth operations, especially in densely populated urban centers or remote rural areas.
• Reduced Transit Times for Storage: With storage facilities co-located with branches, customers have convenient access to their stored belongings, and the transit time from their home to the storage facility is often significantly reduced.

Comprehensive County Coverage

The exhaustive list of counties they cover—from Aberdeenshire in Scotland to Wiltshire in the South West, and including major metropolitan areas like Greater London and Manchester—underscores their ambition and capability to truly serve the entire UK. This isn’t just a list. it demonstrates:

• No Geographic Limitations within UK: For individuals or businesses looking to move within the UK, White and Company positions itself as a viable option regardless of their current location or desired destination. This broad reach simplifies the selection process for customers, as they don’t need to search for different movers based on region.
• Support for Diverse Relocation Needs: This national network supports all types of domestic moves:
  • Local Moves: Facilitated by the nearest branch, ensuring efficient short-distance relocations.
  • National Moves: Coordinated seamlessly between two or more branches, handling long-distance inter-county or inter-country within UK moves.
  • Removals to and from Islands: Their explicit mention of Isle of Man, Jersey, and Guernsey Channel Islands highlights their capability to manage the unique logistical challenges of island removals, including ferry transport and specific island regulations.

Implications for Businesses and Corporations

While the website primarily focuses on household removals, this extensive national network also makes White and Company a compelling choice for corporate relocations. Nanrobot.com Reviews

Businesses often require moves for employees to different parts of the country, and a single, reliable provider with national reach simplifies the process for HR departments and relocation managers.

In essence, White and Company’s strategic national coverage, supported by its extensive network of branches and owned assets, is a core strength.

It allows them to deliver on their promise of being a “fast and reliable house removals service” across the length and breadth of the UK, solidifying their position as a dominant player in the domestic removals market.

Global Destinations: Connecting Continents with Care

White and Company’s international capabilities extend far beyond simply shipping goods.

They boast “one of the largest international networks of moving specialists,” enabling them to facilitate moves to “all four corners of the globe.” This global reach, supported by their FIDI and OMNI memberships, positions them as a formidable player in the international removals arena. Cloudninehair.com Reviews

A World of Possibilities

The comprehensive list of countries they serve is impressive and spans a vast array of continents and cultures:

• Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Greece, Holland, Italy, Luxembourg, Malta, Monaco, Norway, Portugal, Spain, Sweden, Switzerland. This extensive European coverage simplifies moves within the continent, likely leveraging their established network and understanding of EU and post-Brexit customs procedures.
• Americas: Brazil, Canada, Cayman Islands, Mexico, USA. Covering North, Central, and South America demonstrates their ability to handle diverse shipping requirements and customs regulations across these major economic regions.
• Asia & Middle East: Bahrain, China, Hong Kong, India, Indonesia, Japan, Kuwait, Malaysia, Oman, Singapore, Thailand, UAE. This highlights their strong presence in rapidly growing and economically significant regions, often involving complex logistical challenges and stringent customs requirements.
• Africa: Kenya, Morocco, South Africa, Tunisia. Their reach into Africa showcases their comprehensive global logistics capabilities, extending to diverse and sometimes challenging destinations.
• Oceania: Australia, New Zealand. These are popular destinations for UK emigrants, and having direct service to them simplifies long-distance moves significantly.
• Island Nations: Bermuda, Cayman Islands, Isle of Man, Jersey, Guernsey mentioned under UK coverage but relevant for international shipping. Handling island moves often requires specialized logistical planning, including ferry services and unique customs.

The Value of an International Network

• Streamlined Processes: Working with a vast international network of vetted partners means they can streamline the entire process, from customs clearance at the origin to delivery at the destination. This reduces the burden on the customer to navigate complex international regulations.
• Local Expertise Abroad: Their network partners provide vital local knowledge, ensuring that the final leg of the journey, including delivery to the new home, is handled efficiently and in accordance with local practices. This is crucial for navigating foreign road systems, cultural norms, and specific building access rules.
• Consistent Service Standards: Their affiliations with FIDI and OMNI ensure that their international partners adhere to similarly high standards of service and professionalism, providing a consistent quality experience from door to door, globally.
• Problem Resolution: In international moves, issues can arise. A strong network means that problems can be resolved more effectively, with communication channels established between White and Company and their overseas counterparts.

Specific International Services Mentioned

• Full Container or Part Load Shipping: Offers flexibility based on the volume of goods. Full containers provide exclusive use and potentially faster transit, while part loads are more cost-effective for smaller shipments.
• Vehicle Shipping: The ability to ship vehicles is a significant advantage for those relocating internationally, as it’s a specialized and often complex process involving specific customs and import regulations.
• Airfreight Service: For urgent or time-sensitive items, airfreight offers a much faster transit time compared to sea freight, though at a higher cost. This caters to specific customer needs.
• Customs Clearance: While not explicitly detailing their involvement, the mention of customs clearance indicates they manage or guide customers through this often daunting aspect of international shipping, ensuring compliance and minimizing delays.

White and Company’s extensive global reach, backed by their international accreditations and a wide range of specialized services, firmly establishes them as a go-to provider for anyone contemplating a move to nearly any corner of the world.

This comprehensive international capability truly sets them apart as a global moving specialist.

Frequently Asked Questions

What services does White and Company offer?

Based on looking at the website, White and Company offers a comprehensive range of removal and storage services, including local, national, and international house removals, professional packing services, secure short-term and long-term storage, overseas shipping full container and part load, vehicle shipping, airfreight services, customs clearance, and a specialist liability solution called MoveProtect. They also provide free home surveys.

How long has White and Company been in business?

White and Company has been in business for over 150 years, having been established in 1871.

Is White and Company a large removals company?

Yes, White and Company is one of the UK’s largest privately-owned removals and storage companies, managing in excess of 50,000 moves per year with over 265 owned vehicles and more than 500 fully trained staff across 19 UK locations.

Does White and Company use sub-contractors?

No, White and Company explicitly states that they own and maintain all their own vehicles, depots, and offices, and they do not use sub-contracted packers and movers, preferring to employ and train their own in-house teams.

What is a “free survey” and how does it work?

A free survey is an initial assessment to determine the volume of items to be moved.

White and Company offers two options: an in-person home survey conducted by a surveyor using an electronic tablet, or a self-conducted video survey for customer convenience.

Does White and Company offer packing services?

Yes, White and Company offers a full packing service where their fully trained removals team will export pack and wrap all items using special breathable bubble wrap and double-lined cardboard boxes.

Where are White and Company’s storage facilities located?

White and Company owns and operates its own short and long-term warehouse facilities strategically placed in 19 locations throughout the United Kingdom.

What type of storage does White and Company provide?

They provide secure, clean, and dry containerised storage in personal dedicated storage containers, ensuring items are protected from damage.

Does White and Company handle international moves?

Yes, White and Company handles national and international removals, including importing and exporting to and from Jersey, Guernsey, Europe, and worldwide destinations, boasting one of the largest international networks of moving specialists.

What is “MoveProtect”?

MoveProtect is White and Company’s specialist liability solution for removals, complying with FCA regulations.

It requires customers to declare item values, with charges based on these values, and claims do not affect personal insurance no-claims discounts.

What happens if I decline MoveProtect?

If you decline MoveProtect, White and Company’s liability is limited to £40 per item.

You also have the option to arrange separate insurance with another provider.

Is White and Company a BAR registered company?

Yes, White and Company is BAR Registered and a founder member of the British Association of Removers BAR, and their domestic moving services are carried out in accordance with the BAR Code of Practice.

Is my payment protected if I use White and Company?

Yes, as a BAR member, White and Company provides full financial protection for pre-payments via BAR.

Is White and Company involved with international moving federations?

Yes, they are founder members of FIDI the international removals federation, which requires members to operate to the FAIM standard, and OMNI Overseas Moving Network International, a specialist global networking group for premier moving companies.

What international quality standards does White and Company meet?

White and Company has achieved internationally recognized standards for their services, including BS EN 12522, which is the European standard for furniture removal services for private individuals.

Can White and Company ship vehicles overseas?

Yes, White and Company explicitly lists “Vehicle shipping” as one of their services.

Do they offer airfreight services for international moves?

Yes, White and Company offers an airfreight service for international moves.

Do they assist with customs clearance for international shipments?

Yes, the website mentions “Customs clearance” as one of their services for international moves.

What is the advantage of White and Company owning their own vehicles and depots?

Owning their own vehicles and depots allows White and Company to maintain direct control over quality, ensure consistency and reliability, and fosters a feeling of ownership and loyalty among their in-house staff, unlike companies that rely on sub-contractors.

Does White and Company cover all counties in the UK?

Yes, based on their website, White and Company has national coverage with branches and secure storage warehouses up and down the UK, and they list a comprehensive range of counties they can move you to, covering the entirety of mainland UK and surrounding islands.