Wildanet.com Reviews

Based on looking at the website, Wildanet.com presents itself as a regional broadband provider primarily serving Cornwall and the South West of the UK, focusing on delivering high-speed and full-fibre internet services to homes, businesses, and communities.

The site emphasizes its commitment to expanding network coverage, highlighted by a £50 million investment, and showcases numerous customer testimonials lauding improved speeds, reliable connections, and exceptional customer service, particularly for those in rural areas previously underserved by traditional providers.

The overall impression is that Wildanet aims to solve common frustrations associated with slow, unreliable internet by offering a local, responsive, and high-performance alternative, complete with initiatives like switch credit and assistance with the Gigabit Broadband Voucher Scheme.

Wildanet’s strategy seems to be rooted in addressing specific pain points: the digital divide in rural regions, the frustrating wait times with larger national providers, and the sheer necessity of robust internet for modern life and work.

They position themselves as a community-minded company, creating local jobs and investing directly in regional infrastructure, which could resonate strongly with potential customers in their service areas.

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The website effectively communicates its core value proposition – reliable, fast broadband delivered with a personal touch – by combining clear service descriptions with compelling social proof from satisfied customers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Wildanet: A Deep Dive into Their Broadband Service

Wildanet positions itself as a crucial player in bridging the digital divide across Cornwall and the South West.

Their focus on full-fibre and high-speed broadband targets a critical need, especially in areas historically plagued by sluggish internet connections.

Let’s peel back the layers and examine what makes Wildanet tick, from their network infrastructure to their customer support.

The Wildanet Network: Full Fibre and Beyond

Wildanet’s commitment to modern infrastructure is evident in their emphasis on full-fibre broadband. This isn’t just about faster speeds. it’s about future-proofing connectivity.

Understanding Full Fibre Technology

Full fibre, or Fibre-to-the-Premises FTTP, means fibre optic cables run directly into your home or business. Nandos.co.uk Reviews

This contrasts sharply with traditional copper-based connections like ADSL or Fibre-to-the-Cabinet, FTTC, where the final stretch to the property still relies on outdated copper wires.

• Superior Speed: Full fibre can deliver symmetrical speeds, meaning upload and download speeds are often equally fast. This is crucial for cloud computing, video conferencing, and online gaming.
• Enhanced Reliability: Fibre optic cables are less susceptible to interference, distance degradation, and weather conditions compared to copper, leading to a more stable and consistent connection.
• Increased Bandwidth: With fibre, there’s a vast amount of bandwidth available, allowing multiple devices and users to stream, game, and work simultaneously without significant slowdowns.
• Future-Proofing: As digital demands continue to escalate, full fibre networks are designed to handle increasingly data-intensive applications for decades to come.

Wildanet’s Rollout and Investment

The company highlights a substantial £50 million investment to expand its network across Cornwall and the South West. This capital injection underscores their long-term vision and commitment to broad regional coverage. As of May 2025, Wildanet is actively focusing on its full-fibre rollout, with plans to retire its legacy Fixed Wireless Access FWA network. This transition indicates a strategic move towards a more robust and scalable infrastructure, aligning with national efforts to upgrade digital infrastructure, including the retirement of the old copper network by 2025. This proactive approach demonstrates a commitment to delivering cutting-edge connectivity rather than merely maintaining older systems.

Availability and Coverage Expansion

While already available in “many parts of Cornwall,” Wildanet is clearly on an aggressive expansion path.

The website provides a postcode checker, a standard and essential tool for prospective customers to determine service availability.

The testimonials frequently mention Wildanet’s ability to reach “remote” and “small village” locations where other providers have failed, suggesting a dedicated effort to serve digitally underserved areas. Keatons.com Reviews

This targeted expansion is a significant draw for customers in rural settings who have long struggled with subpar internet.

The Wildanet Service Packages: Tailored Connectivity

Wildanet offers packages designed for diverse needs, catering to homes, businesses, and communities.

This segmented approach allows them to address specific demands, from basic browsing to high-volume data usage.

Home Broadband Solutions

For residential users, Wildanet aims to provide “the freedom to do more from home.” This translates into packages supporting various activities like streaming, working remotely, and online gaming.

• Speed Tiers: While specific speed tiers aren’t explicitly detailed on the homepage, customer testimonials mention packages like 200 Mbps and users “regularly get 150+ download and 99+ upload,” as well as “50 Mb” and even 400 Mbps. This indicates a range of options suitable for different household sizes and usage patterns.
• Reliability for Everyday Use: Testimonials frequently praise the elimination of buffering and improved TV picture quality. This directly addresses common frustrations experienced by home users with slower connections, especially in multi-device households.

Business Broadband Solutions

Wildanet recognizes that businesses have distinct requirements, often needing higher speeds, greater reliability, and potentially dedicated support. Startselect.com Reviews

The website states they are “helping your business to reach new heights.”

• Enhanced Productivity: Businesses, such as the rural pub that struggled with 0.5 Mbps, report being able to process payments faster, offer reliable customer WiFi, and conduct online operations like managing online shops.
• Specific Business Needs: The case study with Britannia Lanes of Cornwall highlights Wildanet’s willingness to “work with our IT team to incorporate into our current network,” suggesting a flexible approach to business integrations. The inclusion of information about the Gigabit Broadband Voucher Scheme for businesses in rural areas further demonstrates their commitment to enabling business growth through better connectivity.
• Scalability: As businesses grow, their internet needs evolve. The testimonial from Sarah Penpraze, where Wildanet moved them to fibre and increased speeds “keeping the cost the same” due to expansion, showcases their adaptability and support for business growth.

Community Connectivity Initiatives

Beyond individual homes and businesses, Wildanet also focuses on “creating connections in your community.” This suggests broader initiatives that could involve public Wi-Fi, community hubs, or partnerships with local organizations.

While details are scarce on the homepage, the underlying message is one of collective benefit and regional development through improved digital infrastructure.

This aligns with their identity as a local company investing in the South West.

Customer Experience: A Central Pillar of Wildanet’s Strategy

Wildanet’s website heavily leverages customer testimonials, creating a powerful narrative around their service quality. Millieandralph.co.uk Reviews

The emphasis is on responsiveness, ease of installation, and ongoing support.

Responsive Customer Service

A recurring theme in the testimonials is the praise for Wildanet’s customer service.

The website boldly claims, “All our calls answered in 60 seconds or less.

No more waiting on hold for hours on end!” This promise directly tackles one of the most frustrating aspects of dealing with large internet service providers.

• Accessibility: Users commend the local presence, with offices in Liskeard, Redruth, and Pensilva, and the ability to speak with “real people.” Paul Goodall notes, “They get back to you sometimes straightaway never longer than 24 hours. Any issue we encountered have been dealt with an hour.” This level of responsiveness is a significant competitive advantage.
• Proactive Communication: Rogelio Rodriguez mentions being informed “when the service is expected to be down for maintenance,” indicating proactive and transparent communication, which builds trust.
• Problem Resolution: Several testimonials highlight quick resolution of issues, whether a “minor software glitch fixed remotely in 10 mins” or dealing with challenging installations. This hands-on approach differentiates them from providers where customers feel lost in a bureaucratic maze.

Seamless Installation Process

The installation experience is frequently cited as “quick and easy,” “painless,” and “professional.” This is crucial for customer satisfaction, as the initial setup can often be a source of stress. Ohme-ev.com Reviews

• Efficiency: Marc Cooper’s experience of “initial order to installation 2 days” speaks to impressive logistical efficiency.
• Professionalism of Engineers: Customers consistently praise the “fantastic,” “brilliant,” “friendly,” and “professional” installation crews. Sarah Henniker’s detailed account of engineers remaining “positive and helpful throughout” a “particularly challenging installation” underscores the quality of their field team.
• Attention to Detail: Pauline Adams notes, “no mess outside,” indicating a respectful approach to the customer’s property. Tony Cooke appreciated the engineer’s flexibility in router siting and the follow-up call to ensure satisfaction.

High Customer Satisfaction and Loyalty

The sheer volume and positive nature of the testimonials paint a picture of high customer satisfaction.

Phrases like “I couldn’t be happier with the service,” “Highly recommend,” and “Absolute game changer” are commonplace.

• Switching Incentives: Wildanet offers up to £300 switch credit for customers stuck in contracts with other providers, making the transition “hassle-free” with Wildanet handling “all the admin.” This financial incentive combined with an easy process significantly lowers the barrier to switching.
• Addressing Rural Frustrations: Many testimonials come from individuals in remote or rural locations who previously had “less than 20 Mb downloads” or “0.5 Mbps.” For these customers, Wildanet isn’t just an upgrade. it’s a transformative solution, fostering strong loyalty.
• Value for Money: While Optime Energy mentions, “You could possibly get it cheaper but I’m happy to pay for the great customer service,” this highlights a perceived value proposition where superior service justifies the cost, implying competitive pricing without compromising on quality.

Wildanet’s Competitive Edge: Beyond Just Speeds

In a crowded broadband market, Wildanet aims to differentiate itself not just on speed, but on a holistic value proposition that resonates with local communities and specific customer segments.

Local Presence and Investment

Wildanet explicitly states, “We’re local,” with offices in Liskeard, Redruth, and Pensilva.

This local identity is a significant part of their brand. Trxmining.freecoinsearn.com Reviews

• Community Connection: Being “local with local employees” fosters a sense of community support and accountability. As Christopher Morris puts it, “Real people based in the next town. They answer the phone. Usually they sort things out first time.” This contrasts sharply with often-impersonal national providers.
• Economic Impact: “Creating new jobs for local people” and “Investing in Cornwall and the South West” through a £50 million network build positions Wildanet as a contributor to the regional economy, potentially attracting customers who prioritize supporting local businesses.
• Understanding Local Needs: A local provider is arguably better positioned to understand the unique geographical challenges and connectivity needs of rural areas in Cornwall and the South West, allowing for more tailored solutions and responsive problem-solving.

Simplicity and Transparency

Wildanet emphasizes ease of use and clear communication throughout the customer journey.

• Straightforward Process: Phillip Clarkson notes, “Straight forward and simple to register setup and start using. I got updates every step of the way.” This streamlined approach minimizes customer effort and uncertainty.
• Fixed Price Contracts: Christopher Morris highlights “Very good value for a fixed price contract for the next two and a half years with no cost of living increases hiding in the small print.” This transparency around pricing and contract terms is a significant draw, especially in an era where consumers are wary of hidden fees and unexpected price hikes.
• Clear Communication: The promise of answering calls in “60 seconds or less” and the consistent feedback on clear communication during installation and issue resolution demonstrate a commitment to transparency that builds trust.

Focus on Underserved Areas

Perhaps Wildanet’s most compelling competitive advantage is its dedication to bringing high-speed internet to areas where other providers have historically failed.

• Solving the Rural Broadband Challenge: Testimonials from customers who were “stuck with less than 20 Mb downloads” or “0.5Mbps” and are now experiencing “lightning fast internet” highlight Wildanet’s role as a true solution provider for the digitally isolated.
• Eligibility for Government Schemes: Their involvement with the Gigabit Broadband Voucher Scheme administered by DCMS further solidifies their position as a key enabler of broadband in rural areas. By helping customers access these grants, Wildanet makes high-speed internet more accessible and affordable for those who need it most. This demonstrates an understanding of the systemic challenges faced by rural communities.
• Tailored Solutions for Specific Locations: The willingness to install “a small aerial on my chimney” as mentioned by Oli Farago, suggests a flexible and practical approach to connectivity, especially in challenging or remote locations where traditional fibre deployment might be difficult or delayed.

Navigating the Wildanet Website and Resources

A user-friendly website is crucial for any service provider, and Wildanet.com offers various features to help prospective and existing customers.

Checking Availability

The most prominent feature for new visitors is the “Check your postcode here” search bar.

This is a standard and effective way to quickly ascertain if Wildanet’s services are available at a specific address. Jet.com Reviews

Given their phased rollout, this tool is essential for managing customer expectations.

Accessing Customer Support

Beyond the prominent phone number 0800 0699906 and email , the emphasis on quick call answer times under 60 seconds is a direct assurance to potential customers.

The strong positive feedback on customer service in testimonials reinforces this.

Understanding the Gigabit Broadband Voucher Scheme

Wildanet dedicates a section to the Gigabit Broadband Voucher Scheme, explaining its purpose and how it helps customers in rural areas without access to fast broadband.

• Government Commitment: The website clearly links Wildanet’s efforts to the broader UK government initiative to upgrade digital infrastructure and replace the old copper network by 2025. This context helps customers understand the long-term benefits and urgency of switching to fibre.
• Financial Assistance: By highlighting the scheme, Wildanet demonstrates that they not only provide the service but also assist customers in leveraging available grants to make high-speed broadband more affordable. This added value can be a significant decision factor for many.
• Educational Content: Providing information about the scheme, even if brief, educates potential customers about financial support options they might not have been aware of.

News and Resources Section

The “Wildanet news and Resources” section offers updates on company activities and general information relevant to broadband users. Skincashier.com Reviews

• Company Updates: Articles like “Wildanet focuses on Full Fibre roll out as legacy Fixed Wireless Access network to be retired” May 2025 provide transparency about their network evolution.
• Informative Content: Other articles such as “Are There Any Tax Benefits for SMBs Investing in Better WiFi Equipment?” May 2025 and “Your Comprehensive Guide to Rural Broadband” April 2025 offer valuable insights beyond just promoting their services. This positions Wildanet as a knowledgeable resource within the industry, adding to their credibility.
• Industry Relevance: By publishing articles on topics like tax benefits and rural broadband guides, Wildanet demonstrates an understanding of the broader ecosystem and challenges faced by their target audience.

Potential Considerations and Future Outlook for Wildanet

While Wildanet presents a compelling case, prospective customers might still have specific considerations before making a switch.

Pricing Structure and Contract Details

While the website mentions a “fixed price contract for the next two and a half years with no cost of living increases,” specific package pricing e.g., monthly costs for different speed tiers is not prominently displayed on the homepage.

Customers typically look for clear pricing breakdowns to compare options.

Direct access to this information would enhance transparency.

Technical Support Beyond Initial Setup

While installation and initial problem-solving receive high praise, a deeper dive into the long-term technical support structure could be beneficial. Penantia.com Reviews

What are the typical response times for complex issues? Are there self-help guides or online portals for troubleshooting? The current testimonials focus heavily on the positive initial experience and quick fixes.

Scalability of Customer Service

As Wildanet continues its aggressive expansion across Cornwall and the South West, maintaining the “60 seconds or less” call answer time will be a crucial challenge.

Growth can sometimes strain customer service resources.

Their commitment to creating local jobs might help mitigate this, as it implies a scaling of their support team alongside their network.

Wildanet’s Role in the Broader UK Digital Strategy

Wildanet’s efforts are part of a larger national push to upgrade the UK’s digital infrastructure. Medicalsource.com Reviews

The retirement of the copper network by 2025 signifies a critical juncture for broadband providers.

Wildanet’s proactive move to full fibre positions them well for this transition, ensuring their network is aligned with future national standards.

Their collaboration with government schemes like the Gigabit Broadband Voucher Scheme demonstrates their integration into the wider national strategy to ensure digital equity across the country.

Long-Term Vision and Innovation

Beyond the current fibre rollout, what are Wildanet’s long-term plans for innovation? Are they exploring next-generation technologies like XGS-PON for even higher speeds, or are they considering additional services? While the immediate focus is on network expansion, a hint at future developments could further solidify their position as a forward-thinking provider.

However, for now, their focus on delivering reliable, high-speed internet to underserved areas is a significant and impactful goal in itself. Ergobaby.eu Reviews

The Transformative Impact of High-Speed Internet

The testimonials on Wildanet’s website consistently highlight not just the technical aspects of faster internet, but the profound transformative impact it has on daily lives, businesses, and communities. This isn’t just about megabits. it’s about unlocking new possibilities.

Enhancing Quality of Life for Households

For many, especially in rural areas, the upgrade from painfully slow speeds to Wildanet’s high-speed broadband has fundamentally changed their home life.

• Uninterrupted Entertainment: The end of “whirling buffering wheel of death” and the ability to “watch films, listen to podcast and at the same time” Tracy Dobson means seamless streaming of high-definition content, transforming leisure time.
• Improved Connectivity for Families: Andy Bray’s comment about “My family think the lightning fast internet is amazing” and the delighted children underscores how better internet impacts every family member, enabling multiple concurrent users for homework, gaming, and entertainment without slowdowns.
• Access to Online Services: The ability to access “catch up tv” and for parents to use laptops effectively, as mentioned by Peta Morley Howard and Darryl Buckler, bridges a digital divide that previously hindered access to essential online services and modern conveniences.
• Peace of Mind: Adam Pearson’s statement, “The biggest difference it’s made is just peace of mind and confidence,” captures the emotional relief that comes with reliable internet, removing a significant source of daily frustration.

Boosting Business Efficiency and Growth

For businesses, particularly small and rural enterprises, reliable high-speed internet is no longer a luxury but a necessity for survival and growth.

• Streamlined Operations: Morwenna Bone, operating a business in a rural location, praises the ability to “process payments much faster and allow customers to use our WiFi with no change in speed.” This directly impacts operational efficiency and customer satisfaction.
• Enabling Online Presence: Tara Mutton of The Cornish Pudding Co. highlights the capability to “run our admin from here, and our online shop as well.” This demonstrates how Wildanet empowers small businesses to expand their reach and compete in a digital marketplace.
• Enhanced Customer Service: Claire Murray, running a rural pub, emphasizes the transformation from “0.5 Mbps” to being able to “give customers access through the whole building,” vastly improving the customer experience in their establishment.
• Remote Work Capabilities: For businesses, the ability for employees to work from home seamlessly, as supported by Wildanet’s service, provides flexibility and resilience, particularly important in contemporary work models.

Fostering Community Development

Wildanet’s stated aim of “creating connections in your community” suggests a broader societal impact.

• Reducing Digital Isolation: For remote villages like the one Rogelio Rodriguez lives in, access to 50 Mbps where previously there was less than 20 Mbps, can significantly reduce digital isolation, allowing residents to stay connected, access education, and participate more fully in the digital economy.
• Empowering Local Initiatives: The support for businesses like Lowlands Brewing and Bluntrock Brewery, who needed rapid installation for their opening day, shows how Wildanet directly contributes to the success of local ventures, which in turn strengthens community vitality.
• Infrastructure for Future Generations: By investing £50 million in a “brand new digital network,” Wildanet is laying the groundwork for digital capabilities that will benefit future generations in Cornwall and the South West, supporting long-term economic and social development. This proactive investment means that communities won’t be left behind as digital demands intensify.

The collective narrative from the reviews is clear: Wildanet is not merely selling internet access. Vampirevape.co.uk Reviews

They are delivering a catalyst for positive change, enabling individuals, families, and businesses in their service areas to thrive in an increasingly connected world.

Frequently Asked Questions

Is Wildanet available throughout the UK?

Based on checking the website, Wildanet’s services are primarily focused on Cornwall and the South West of the UK, with active expansion efforts in these regions.

You would need to use their postcode checker on their website to confirm availability in your specific area.

What kind of broadband technology does Wildanet use?

Wildanet primarily focuses on providing high-speed and full-fibre Fibre-to-the-Premises, FTTP broadband, meaning fibre optic cables run directly to your home or business for superior speeds and reliability.

They are also retiring their legacy Fixed Wireless Access FWA network. Travolie.com Reviews

How fast are Wildanet’s broadband speeds?

Based on customer testimonials, Wildanet offers a range of speeds, with users reporting packages around 50 Mbps, 200 Mbps regularly achieving 150+ download and 99+ upload, and even up to 400 Mbps.

Specific speed tiers would be detailed when checking availability for your location.

Does Wildanet offer services for businesses?

Yes, Wildanet explicitly states they offer broadband solutions for businesses, aiming to help them “reach new heights” with high-speed connectivity.

They also provide information on the Gigabit Broadband Voucher Scheme, which can benefit businesses in rural areas.

What is the Gigabit Broadband Voucher Scheme mentioned by Wildanet?

The Gigabit Broadband Voucher Scheme is a UK government initiative administered by the Department for Media, Sport, and Culture DCMS designed to help providers like Wildanet bring gigabit broadband to rural areas without existing fast, reliable internet. Wildanet helps customers apply for these grants. Fragrancedirect.co.uk Reviews

How is Wildanet’s customer service rated?

Customer testimonials on the Wildanet website consistently praise their customer service, highlighting quick call answer times claimed to be under 60 seconds, responsiveness, professionalism of staff, and local presence with offices in Cornwall.

Is installation of Wildanet broadband easy?

Many customer reviews describe the installation process as “quick and easy,” “painless,” and “professional.” Engineers are frequently commended for being friendly, efficient, and tidy.

Can I switch to Wildanet if I’m in a contract with another provider?

Yes, Wildanet offers up to a £300 switch credit to help customers move from their current provider, emphasizing a “hassle-free” process where they handle the administration.

Does Wildanet charge for installation?

The website does not explicitly state installation fees on its homepage, but it highlights that the process is quick and easy, with many positive customer experiences implying a smooth, potentially included, setup.

Specific costs would likely be detailed when checking packages for your area. Lindt.co.uk Reviews

Where are Wildanet’s offices located?

Wildanet is based in Cornwall, with offices in Liskeard, Redruth, and Pensilva, reinforcing their commitment to being a local provider.

Does Wildanet contribute to local job creation?

Yes, Wildanet states that they are “creating new jobs for local people” as part of their investment and expansion in Cornwall and the South West.

What happens to the old copper network in the UK?

The old copper network in the UK is being retired in 2025. Wildanet’s focus on rolling out a new full-fibre digital network is part of this national upgrade, preparing users for the transition away from copper.

Are Wildanet’s contracts fixed price?

One customer testimonial mentions a “fixed price contract for the next two and a half years with no cost of living increases hiding in the small print,” suggesting that fixed-price contracts are an option.

Can Wildanet reach very rural or remote locations?

Yes, numerous customer testimonials specifically highlight Wildanet’s ability to provide high-speed internet to remote villages and rural locations where other providers could not, making them a viable option for underserved areas.

How quickly does Wildanet respond to customer issues?

Based on customer feedback, Wildanet is highly responsive, with one user stating, “They get back to you sometimes straightaway never longer than 24 hours.

Any issue we encountered have been dealt with an hour.”

Does Wildanet support working from home?

Yes, many testimonials emphasize that Wildanet’s service significantly improves the ability to work from home seamlessly, with reliable connections for video calls and online tasks.

Is Wildanet investing in its network?

Yes, Wildanet is investing over £50 million to build a brand new digital network and expand its full-fibre infrastructure across Cornwall and the South West.

Can I check Wildanet news and resources on their website?

Yes, Wildanet has a “News and Resources” section where they post updates on their fibre rollout, industry insights, and guides related to broadband.

Does Wildanet help with tax benefits for businesses?

Based on their news section, Wildanet provides resources like “Are There Any Tax Benefits for SMBs Investing in Better WiFi Equipment?”, suggesting they offer guidance or information on such topics for businesses.

Is Wildanet a good choice for online gaming and streaming?

According to customer reviews, Wildanet provides excellent speeds and reliable connections that eliminate buffering, making it suitable for streaming films, listening to podcast, and console gaming even with multiple users.