wise.com Results: What Users Are Saying

The true measure of a financial service’s effectiveness and reliability often lies in what its users are saying.

For wise.com, the feedback across major independent review platforms and app stores paints a consistently positive picture, highlighting its core strengths in transparency, speed, and cost-effectiveness.

While no service is without its detractors, the overwhelming sentiment points towards a highly satisfactory user experience for the vast majority.

Consistently High Ratings on App Stores

Wise’s mobile applications are highly popular and receive stellar ratings, indicating a strong user experience on mobile devices, which is where many modern financial interactions occur.

• App Store (iOS): Wise boasts an impressive 4.8 out of 5 stars from over 152,000 reviews. Users frequently praise the app’s intuitive interface, ease of use for initiating transfers, and reliable notifications.
• Google Play (Android): The Android app shows even broader adoption, with a 4.8 out of 5 stars rating from a massive 1.3 million reviews. This high volume of reviews underscores widespread satisfaction among Android users globally.
• Key Positive Feedback for Apps: Users often mention the convenience of managing multiple currencies on the go, quick access to local bank details, and the seamless process of sending money directly from their phones. Many highlight the real-time tracking feature as particularly useful.
• Minor App Criticisms: Very few negative reviews exist for the apps, usually relating to occasional bugs after updates or specific device compatibility issues, rather than fundamental service problems.

Strong Performance on Trustpilot

Trustpilot, a leading independent review platform, provides a more general overview of user sentiment across all aspects of Wise’s service, from transfers to customer support. Wise maintains a strong reputation here.

• Overall Rating: Wise holds a 4.3 out of 5 stars rating on Trustpilot based on over 261,165 reviews. This is considered an “Excellent” rating for a financial service handling such high volumes.
• Common Praises:
  • Transparency: Users consistently commend Wise for its clear fees and commitment to the mid-market exchange rate. Phrases like “no hidden fees” and “what you see is what you get” are common refrains.
  • Speed: Many reviews highlight the rapid completion of transfers, often citing money arriving within minutes or hours, which is a major pain point solved compared to traditional banks.
  • Ease of Use: The straightforward process of setting up transfers and managing accounts is frequently praised, making it accessible even for those less tech-savvy.
  • Reliability: Users appreciate the consistent service delivery and the assurance that their money will reach its destination safely.
  • Customer Support (Mixed but Generally Positive): While some complex issues naturally lead to frustration, many users report positive experiences with customer support, highlighting their responsiveness and helpfulness.
• Common Criticisms:
  • Verification Delays: A recurring theme in negative reviews involves delays or difficulties with the identity verification (KYC) process, especially for new users or large transfers. This is often a regulatory requirement but can be frustrating.
  • Account Holds/Closures: A small number of users report their accounts being temporarily held or closed due to Wise’s robust fraud detection systems. While necessary for security, this can be inconvenient for legitimate users.
  • Specific Currency Corridor Issues: Occasionally, issues arise with specific country corridors, usually due to local banking system complexities rather than Wise’s direct fault.
  • Lack of Cash Pickup: Some users coming from traditional remittance services might miss the option for cash pickup, as Wise primarily supports bank-to-bank transfers.

User Testimonials Highlighted on wise.com

The Wise homepage itself features select user testimonials, providing quick snapshots of positive experiences.

While curated, they reflect the common benefits users derive from the service.

• “They make our life split between two continents possible. Transfers are simple and very, very fast.” – Stuart: This speaks to the convenience and speed for expatriates or those with international lifestyles.
• “Always fast transactions and good fees. An invaluable online bank for those who live outside their own country or are frequent travellers.” – Megan: Reinforces the core value proposition of speed and cost-effectiveness for global citizens.
• “I use Wise to pay a mortgage in a different country each month. Superb. That simple.” – Gerald: Highlights the reliability and ease for recurring, significant international payments.
• “The best money travel buddy! Wise makes finances easier to deal with instantly.” – Gemma: Emphasizes the utility for travelers and the instant nature of some transactions.
• “Wise has been a lifesaver for me as a student in a foreign country.” – Stefani: Illustrates the impact on individuals needing to manage finances while studying abroad, often on a budget.

Overall Sentiment and Reliability

The overwhelming feedback indicates that Wise successfully delivers on its promises. Who Owns wise.com?

The vast majority of users find it to be a reliable, cost-effective, and user-friendly solution for their international money transfer and multi-currency needs.

The criticisms, while valid, often relate to regulatory hurdles or security measures that are inherent to operating a legitimate financial service at scale, rather than fundamental flaws in the service’s core offering.