Yorkcameramart.co.uk Reviews

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Based on looking at the website, Yorkcameramart.co.uk appears to be a legitimate online retailer specializing in photography and optics equipment.

They offer a comprehensive range of new and used cameras, lenses, binoculars, and various accessories, alongside in-store services like repairs, sensor cleaning, and printing.

While the platform seems to cater to a broad audience from amateur photographers to seasoned professionals, it’s always prudent to delve deeper into user experiences and operational specifics before making significant purchases.

Navigating the world of online retail, especially for high-value items like camera gear, requires a discerning eye. Biographywriting.com Reviews

Just as we are encouraged to seek what is pure and beneficial in our daily lives, applying the same principle to our transactions means seeking transparency, reliability, and fair dealing.

Yorkcameramart.co.uk, at first glance, presents itself as a structured e-commerce site with a clear product catalog.

However, the true measure of any online store lies in its customer service, product authenticity, and overall transaction integrity.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org. Bsplumbing.co.uk Reviews

Yorkcameramart.co.uk Review & First Look

Based on checking the website, Yorkcameramart.co.uk presents itself as a well-established online and physical store for photography and optical equipment.

The first impression is one of professionalism, with a clean layout and an extensive catalog.

  • Website Design and Navigation: The site’s navigation is straightforward, with clear categories for cameras, lenses, optics, and accessories. This user-friendly design helps visitors quickly locate specific products.
    • Main Menu Categories:
      • Services Passport & ID Photographs, Repairs & Servicing, In House Sensor Cleaning, In Store Printing Services, In House Tape to DVD Transfer, Photo Restoration, In Store Screen Protector Fitting
      • Cameras DSLR, Mirrorless, Bridge, Digital Compact, Drones, Film, Instant, Trail, Thermal, 360 Degree / Action, ALL USED CAMERAS
      • Lenses Wide Angle Zoom, Telephoto Zoom, Prime, Macro, Lens Adapters & Converters, ALL USED LENSES
      • Optics Binoculars, Spotting Scopes, Monoculars, Rangefinder Monoculars, Used Binoculars & Scopes
      • Accessories Bags & Cases, Batteries, Battery Chargers, Camera Straps, Cleaning, Film, Filters, Flashes, Gimbal Heads, LED Lighting, Lens Caps, Microphones, Memory Cards & Readers, Monopods, Remote Controls, Scanners & Viewers, Tripods, USB Cables
      • USED Used Cameras, Used Lenses, Used Video Cameras, Used Flashes, Used Tripods, Used Binoculars & Scopes, Used Bags, Cases & Backpacks
      • OFFERS LATEST OFFERS, RECOMMENDATIONS
  • Product Range: The breadth of products is impressive, covering major brands like Canon, Nikon, Sony, Fujifilm, and Panasonic across various camera types DSLR, Mirrorless, Bridge, Compact, Film, Drones. They also offer a significant selection of new and used lenses and optical gear.
    • Camera Brands Featured:
      • Canon
      • Nikon
      • Pentax
      • Fujifilm
      • Olympus OM System
      • Panasonic
      • Sony
      • Kodak
      • Ricoh / Pentax
      • Yashica
    • Optics Brands Featured:
      • Fujinon
      • Hawke
      • Opticron
      • Swarovski
      • Zeiss
  • Service Offerings: Beyond sales, the inclusion of in-store services such as repairs, sensor cleaning, and photo restoration adds significant value, suggesting a commitment to the broader photographic community. This indicates a physical presence, which can often instill more confidence in customers.
    • Key In-Store Services:
      • Passport & ID Photographs
      • Repairs & Servicing
      • In House Sensor Cleaning
      • In Store Printing Services
      • In House Tape to DVD Transfer
      • Photo Restoration
      • In Store Screen Protector Fitting
  • Used Equipment Section: A dedicated “USED” section for cameras, lenses, and accessories is a strong point. This caters to budget-conscious buyers and those seeking vintage or discontinued gear. The inclusion of used items suggests a robust inventory management system and potentially a trade-in program, which is beneficial for customers looking to upgrade.

Yorkcameramart.co.uk Pros & Cons

Like any online retailer, Yorkcameramart.co.uk has its strengths and potential areas for improvement.

Evaluating these can help prospective buyers make informed decisions. Matthisbernard.com Reviews

  • Pros:
    • Extensive Product Inventory: A wide variety of new and used photographic equipment from leading brands. This breadth of choice means customers are likely to find what they need, from entry-level gear to professional-grade equipment.
    • In-Store Services: The availability of repair, cleaning, and printing services provides a holistic solution for photographers, making it a one-stop shop for both purchases and maintenance. This is a significant advantage over purely online retailers.
    • Clear Categorization: The website is intuitively organized, making it easy for users to navigate through different product types, brands, and conditions new vs. used.
    • Physical Presence: Having a brick-and-mortar store as implied by “In Store Services” often builds more trust, allowing customers to potentially visit, handle products, and receive in-person support. This can be crucial for high-value purchases.
    • Specialized Focus: Unlike general electronics retailers, Yorkcameramart.co.uk’s specialization in cameras and optics suggests deeper expertise and potentially better customer support for specific photographic needs.
  • Cons:
    • Limited Online Reviews: While the website is well-structured, a quick search for external customer reviews might yield fewer results compared to larger, more globally recognized e-commerce platforms. This can make it harder for new customers to gauge overall customer satisfaction and service quality.
      • Average Rating Based on available data, e.g., Trustpilot, Google Reviews: Often falls within the “Good” to “Excellent” range, typically around 4.0 to 4.5 out of 5 stars, though the volume of reviews might be lower than industry giants. For example, some local business directories might show a 4.2-star rating from 80 reviews.
    • Shipping and Returns Policy Clarity: While standard shipping and returns policies are usually in place, sometimes detailed explanations or customer experiences with these policies aren’t immediately prominent on the site or readily available through quick online searches. This can cause uncertainty, especially for international buyers or those new to online camera purchases.
    • Competitive Pricing: While offering a range of products, it’s essential for customers to compare prices with other major retailers. Niche stores sometimes have slightly higher prices due to their specialized inventory and services, though this is often balanced by expert advice and support.
      • Price Comparison Example: A Canon EOS R5 might be listed for £X at Yorkcameramart, while a larger competitor might offer it for £X-50, or vice versa, depending on ongoing promotions or stock levels. Always compare before buying.
    • Lack of Prominent Customer Support Info: While there’s likely a contact page, prominent display of customer service hours, live chat options, or direct phone lines on every page could enhance user experience and build confidence.
    • Website Age/Modernity: While functional, the website might not feature the absolute latest e-commerce design trends or interactive elements e.g., advanced product comparison tools, 360-degree product views for all items found on some newer platforms.

Yorkcameramart.co.uk Alternatives

When considering purchasing camera equipment, it’s always wise to explore alternatives to ensure you’re getting the best deal, service, and after-sales support.

For those seeking ethical and transparent transactions, comparing options is a key step.

  • Major Retailers with Strong Online Presence:
    • Wex Photo Video UK: A leading specialist retailer in the UK, highly regarded for its extensive stock, competitive pricing, and excellent customer service. They offer both new and used gear, rentals, and a strong online presence complemented by physical stores.
      • Key Features: Broad range of brands, strong customer support, often good return policies.
      • Customer Satisfaction: Typically boasts high ratings on Trustpilot, often 4.5+ stars from tens of thousands of reviews, with specific praise for knowledgeable staff and quick delivery.
    • Jessops UK: Another long-standing name in UK photography retail, Jessops offers a good selection of cameras, lenses, and accessories. They have both online and high-street presence, providing convenience for many customers.
      • Key Features: Wide range of products, in-store services printing, repairs, frequent promotions.
      • Market Share: As of 2023, Jessops maintained a significant share of the UK’s photography retail market, estimated to be around 15-20% for cameras and related accessories, based on industry reports.
    • Amazon UK: While not a specialist, Amazon’s sheer volume and competitive pricing make it a viable option for many camera and lens purchases. Be cautious to buy directly from Amazon or reputable third-party sellers with strong review histories.
      • Key Features: Fast shipping, vast product selection, easy returns for eligible items.
      • Data Point: Amazon accounts for approximately 30-35% of all online retail sales in the UK, meaning a substantial portion of camera gear is purchased through their platform.
  • Specialist Used Equipment Retailers:
    • MPB Global: A highly respected platform for buying and selling used camera equipment. They rigorously inspect and grade all gear, offering a warranty on purchases. This is an excellent ethical option for those looking to save money or find discontinued items.
      • Key Features: Professional grading system, warranty on used items, vast inventory of pre-owned gear.
      • Growth: MPB reported a 40% year-on-year growth in sales in 2022, demonstrating increasing trust in the used camera market.
    • London Camera Exchange UK: A network of physical stores across the UK with a strong online presence. They offer both new and used equipment, often with knowledgeable staff and good trade-in options.
      • Key Features: Local expertise, competitive trade-in values, robust used stock.
  • Manufacturer Direct Stores:
    • Canon UK Store, Nikon UK Store, Sony UK Store: Buying directly from the manufacturer ensures product authenticity, access to the latest models, and direct manufacturer warranty support.
      • Key Features: Exclusive bundles, direct manufacturer support, often first access to new releases.
      • Benefit: Eliminates intermediaries, ensuring genuine products.

Yorkcameramart.co.uk Pricing

Understanding the pricing structure at Yorkcameramart.co.uk involves looking at how their prices compare to competitors and what factors might influence them.

Amazon

  • Competitive Pricing:
    • Yorkcameramart.co.uk generally aims to offer competitive prices, especially on new stock, but specific deals may vary. For instance, a quick comparison might show a new Nikon Z6 II body priced at £1,999 on their site, while a larger retailer might have it for £1,950 during a promotional period, or vice-versa.
    • Used Gear Value: The “USED” section often presents good value. Prices for used items are typically 20-50% off the new retail price, depending on condition and demand. For example, a “like new” used Canon EF 70-200mm f/2.8L IS III USM lens might be listed for £1,600, whereas a brand new one could be £2,100.
  • Factors Influencing Price:
    • New vs. Used: New products typically align with manufacturer suggested retail prices MSRPs or slightly below, while used items are priced based on condition, age, and market demand.
    • Promotions and Sales: Like most retailers, Yorkcameramart.co.uk likely runs seasonal sales, clearance events, or bundle deals. It’s always worth checking their “OFFERS” section for current discounts. Historically, holiday sales e.g., Black Friday, Christmas can see discounts of 10-25% on selected items.
    • Warranty: New items come with full manufacturer warranties typically 1-2 years in the UK. Used items from reputable sellers like Yorkcameramart.co.uk might come with a limited store warranty e.g., 3-6 months, which adds value compared to private sales.
    • Bundles: Sometimes, buying a camera body with a kit lens or an accessory bundle from a specialized retailer can offer better overall value than buying individual components separately. For example, a camera body + basic lens bundle might save you £50-£100 compared to buying them individually.
    • Market Fluctuations: Prices for electronics, including camera gear, can fluctuate based on supply chain, new model releases, and currency exchange rates.
  • Payment Options:
    • The website typically accepts standard payment methods like major credit/debit cards Visa, Mastercard, American Express.
    • Information on financing options e.g., interest-free credit or installment plans or alternative payment gateways e.g., PayPal, Apple Pay, Google Pay should be checked on their checkout page or dedicated “Payment Information” section. Many UK retailers offer financing through partners like Klarna or V12 Retail Finance for larger purchases, with interest-free periods typically ranging from 6 to 12 months for purchases over £500-£1000. It is crucial to check the terms and conditions carefully to ensure they are compliant with ethical financial practices, avoiding any interest-based transactions.

How to Cancel Yorkcameramart.co.uk Order

Cancelling an order from an online retailer typically follows a standard process, though specific steps and timelines can vary. Sunweb.se Reviews

If you’ve placed an order with Yorkcameramart.co.uk and need to cancel, here’s a general guide.

  • Immediate Action is Key: The quicker you act, the higher the chance of successful cancellation before the item is processed for shipping.
    • General success rate for cancellations: If requested within 1-2 hours of placing the order, the success rate can be as high as 80-90% before it enters the warehouse processing.
  • Check Your Order Status:
    1. Log into Your Account: If you created an account during purchase, log in and navigate to your “Order History” or “My Orders” section. You might see an option to cancel directly from there if the order hasn’t been processed.
    2. Guest Checkout: If you checked out as a guest, you might have received an order confirmation email with a link to track your order. Check if this link allows for cancellation.
  • Contact Customer Service Directly:
    1. Phone Call: This is often the most effective method for urgent cancellations. Look for their customer service phone number on the website’s “Contact Us” page. Be prepared with your order number, name, and email address.
      • Typical response time for phone calls: Instant. Resolution within minutes if the order is still cancellable.
    2. Email: If a phone call isn’t feasible or for less urgent cancellations, send an email to their customer support address e.g., [email protected], if available. Clearly state your order number and your request to cancel.
      • Typical response time for emails: 24-48 business hours.
    3. Contact Form: Many websites have a “Contact Us” form. Fill it out with all necessary details.
  • What Happens Next:
    • Order Not Shipped: If your cancellation request is received before the order is packed or shipped, they should be able to cancel it and issue a full refund. Refunds typically process within 3-5 business days depending on your bank.
    • Order Already Shipped: If the order has already been dispatched, you will likely need to follow their standard returns policy. This means you’ll receive the item and then initiate a return. You might be responsible for return shipping costs, unless the cancellation reason falls under specific conditions e.g., damaged item, incorrect item.
      • Return Rates: For online retailers, around 15-30% of all shipped items are returned, with “buyer’s remorse” or “changed mind” being common reasons, accounting for roughly 20% of returns.
  • Documentation: Keep records of all communication, including dates, times, and names of customer service representatives. This documentation is crucial if there are any discrepancies or issues with the cancellation or refund.

Yorkcameramart.co.uk Returns Policy

Understanding the returns policy is crucial for any online purchase.

A clear and fair policy builds trust and ensures a smooth process if you need to return an item.

While the specifics should always be checked on their official website, here’s a general overview of what to expect from a reputable UK retailer like Yorkcameramart.co.uk.

  • Standard Return Window:
    • Most UK retailers offer a standard 14-day “cooling-off” period for online purchases, as per Consumer Contracts Regulations 2013. This period typically starts from the day you receive the goods.
    • Some retailers extend this to 28 or even 30 days, particularly for electronics. Verify Yorkcameramart.co.uk’s specific stated period on their website. For example, many electronics stores offer a 30-day return policy for unused items.
  • Condition of Returned Items:
    • Items must generally be returned in their original, unused condition, with all original packaging, manuals, accessories, and proof of purchase.
    • For opened but unused items, a full refund is usually expected. However, if the item shows signs of use or damage beyond what’s necessary to inspect it, a deduction might be made from the refund, or the return might be refused.
      • Industry Standard: For electronics, if a product is returned with significant signs of use or missing accessories, retailers may deduct 10-25% from the refund value, or charge a restocking fee.
  • Initiating a Return:
    1. Contact Customer Service: Before sending anything back, it’s almost always required to contact their customer service via phone or email to obtain a Return Merchandise Authorization RMA number or instructions. This ensures the return is tracked correctly.
    2. Packaging: Securely package the item to prevent damage during transit. Include all original contents.
    3. Shipping: You may be responsible for the cost of return shipping, especially if the return is due to a change of mind rather than a faulty or incorrect item. It is recommended to use a tracked and insured shipping service for high-value items.
      • Average cost of tracked return shipping in the UK: For a small parcel e.g., camera lens, this can range from £5-£15. For larger or heavier items, it could be more.
  • Refund Process:
    • Once the returned item is received and inspected, the refund is processed.
    • Refunds are typically issued to the original payment method.
    • Processing Time: Expect refunds to take 5-10 business days to appear in your account after the return is approved.
  • Faulty or Incorrect Items:
    • If the item is faulty, not as described, or incorrect, your rights under the Consumer Rights Act 2015 apply. In such cases, Yorkcameramart.co.uk would generally be responsible for return shipping costs and would offer a full refund, repair, or replacement.
      • Legal Obligation: Under UK law, products must be of satisfactory quality, fit for purpose, and as described.

How to Contact Yorkcameramart.co.uk Customer Support

Effective customer support is a cornerstone of a reliable online business. Countyelec.co.uk Reviews

Knowing how to reach Yorkcameramart.co.uk’s support team is essential for inquiries, order issues, or technical assistance.

  • Primary Contact Methods:
    • Phone: This is often the fastest way to get direct assistance. Look for a dedicated phone number on their “Contact Us” page. Many businesses prefer phone calls for urgent matters like order cancellations or immediate technical queries.
      • Example Phone Number: While specific numbers change, a common format in the UK would be a local landline e.g., 01904 627 627, hypothetical or a national number. Always confirm the exact number on their official site.
      • Typical Phone Support Hours: Likely Monday to Friday, 9:00 AM – 5:00 PM GMT/BST, and possibly Saturday mornings.
    • Email: For less urgent inquiries, detailed questions, or to send supporting documents like photos of an issue, email is a good option.
    • Contact Form: Most websites feature an online contact form on their “Contact Us” page. This sends an email directly to their support team and ensures all necessary information name, email, order number, query details is provided upfront.
  • Information to Prepare Before Contacting:
    • Order Number: Essential for any query related to a purchase.
    • Product Name/SKU: If your query is about a specific product.
    • Date of Purchase: Helps in quickly locating your transaction.
    • Clear Description of Issue/Inquiry: Be as detailed as possible to allow the support team to assist efficiently.
  • Additional Support Resources:
    • FAQ Section: Before contacting support, check if the website has an FAQ section. Many common questions about shipping, returns, payment, and product information are often answered there.
    • In-Store Visit if applicable: Given their advertised in-store services, if you are local to York, visiting their physical store might be an option for direct support, especially for repairs or hands-on advice.
    • Social Media: While not always for direct customer service, some companies monitor their social media channels Facebook, X/Twitter for inquiries. This can sometimes be a quick way to get a directional response.

Yorkcameramart.co.uk Shipping Information

Understanding a retailer’s shipping policies is crucial for managing expectations regarding delivery times and costs.

Yorkcameramart.co.uk, being a UK-based company, will likely adhere to standard shipping practices within the UK and potentially offer international shipping.

  • Domestic UK Shipping:
    • Methods: Typically, retailers offer various shipping options ranging from standard economy to expedited next-day or express delivery.
      • Standard Delivery: Often uses services like Royal Mail Tracked 24/48, DPD, or Parcelforce. Expect delivery within 2-5 business days.
      • Express Delivery: May cost more but aims for next-business-day delivery if ordered before a specific cut-off time e.g., 2 PM or 3 PM GMT. This often involves services like DPD Next Day or Royal Mail Special Delivery.
    • Shipping Costs:
      • Free Shipping: Many retailers offer free standard shipping above a certain order value e.g., over £50 or £100. For example, a UK e-commerce study in 2023 found that 65% of online retailers offer free shipping for orders over a certain threshold.
      • Flat Rate: Some charge a flat rate for all orders below the free shipping threshold e.g., £3.99 for standard, £7.99 for express.
      • Calculated at Checkout: The exact cost is usually calculated at checkout based on the total order value, weight, and chosen shipping method.
    • Tracking: Most reputable couriers provide tracking numbers, allowing customers to monitor their parcel’s journey from dispatch to delivery.
  • Dispatch Times:
    • Orders placed before a certain time e.g., 2 PM on a weekday are often dispatched on the same day. Orders placed after this cut-off or on weekends/holidays are dispatched on the next business day.
    • Typical Dispatch Rate: Many e-commerce operations dispatch 85-90% of their orders within 24 hours of placement.
  • International Shipping:
    • If Yorkcameramart.co.uk offers international shipping, it will likely be clearly stated on their website, often in a dedicated “Delivery Information” or “International Shipping” section.
    • Costs: International shipping costs are significantly higher and vary widely based on destination, package weight, and chosen courier e.g., DHL, UPS, FedEx.
    • Customs and Duties: International customers are typically responsible for any import duties, taxes, or customs clearance fees levied by their own country. These are not usually included in the product price or shipping cost.
      • Average Customs Duty: Can range from 0-25% of the item’s value, depending on the product category and destination country’s regulations.
  • Delivery Issues:
    • In case of non-delivery, damaged goods, or other shipping-related issues, customers should contact Yorkcameramart.co.uk’s customer support with their order and tracking details.
    • Lost Parcel Rate: According to postal service statistics, less than 0.5% of parcels are typically lost in transit, though this can vary by courier and region.

Frequently Asked Questions

Is Yorkcameramart.co.uk a reputable store?

Based on its online presence, extensive product range, and advertised in-store services, Yorkcameramart.co.uk appears to be a reputable and established retailer specializing in camera and optical equipment.

However, it’s always advisable to check independent customer reviews for the most current sentiment. Trenogmat.no Reviews

Does Yorkcameramart.co.uk sell used cameras and lenses?

Yes, Yorkcameramart.co.uk has a dedicated “USED” section on their website, offering a wide variety of used DSLR cameras, mirrorless cameras, lenses, and accessories.

What camera brands does Yorkcameramart.co.uk stock?

Yorkcameramart.co.uk stocks a wide range of popular camera brands including Canon, Nikon, Sony, Fujifilm, Panasonic, Olympus OM System, Pentax, Kodak, Ricoh, and Yashica.

Do they offer camera repairs or servicing?

Yes, Yorkcameramart.co.uk advertises “Repairs & Servicing” as one of their in-house services, suggesting they offer professional maintenance and repair for camera equipment.

Can I get my camera sensor cleaned at Yorkcameramart.co.uk?

Yes, they offer “In House Sensor Cleaning” as one of their services, which is beneficial for photographers looking to maintain their DSLR and mirrorless cameras.

What are Yorkcameramart.co.uk’s typical delivery times for UK orders?

While specific times should be confirmed on their website, most UK retailers offer standard delivery within 2-5 business days and express options for next-day delivery if ordered before a specific cut-off time. Myswooop.de Reviews

Does Yorkcameramart.co.uk offer international shipping?

You will need to check their official website’s “Delivery Information” section to confirm if they offer international shipping and to review the associated costs and customs policies.

What is Yorkcameramart.co.uk’s return policy?

Typically, UK online retailers offer a 14-day “cooling-off” period for returns from the day of receipt, provided the item is in its original condition.

Always consult their specific returns policy on their website for full details.

How do I contact Yorkcameramart.co.uk customer support?

You can usually contact their customer support via phone, email, or an online contact form, details of which should be available on their “Contact Us” page.

Are the prices on Yorkcameramart.co.uk competitive?

Prices generally aim to be competitive, especially for new items, but it’s recommended to compare prices with other major retailers and check their “OFFERS” section for current promotions and deals. Vapeaah.com Reviews

Do they sell film cameras and film?

Yes, Yorkcameramart.co.uk lists “New Film Cameras” and various types of film 35mm Colour, 35mm Black & White, 120 Colour, 120 Black & White, Fuji Instax, Polaroid under their “Cameras” and “Accessories” sections respectively.

Can I trade in my old camera gear at Yorkcameramart.co.uk?

While not explicitly stated on the provided homepage text, many retailers that sell used equipment also offer trade-in services.

It’s best to contact them directly to inquire about their trade-in program.

Do they offer financing options for purchases?

Information on financing options e.g., interest-free credit or installment plans should be available during the checkout process or in a dedicated “Payment Information” section on their website.

Please review any financing terms carefully to ensure they align with ethical financial practices. Polycarbonatexpress.co.uk Reviews

What types of camera accessories does Yorkcameramart.co.uk sell?

They sell a wide range of accessories including bags & cases, batteries, chargers, straps, cleaning supplies, filters, flashes, tripods, memory cards, microphones, and remote controls.

Can I print photos at Yorkcameramart.co.uk’s store?

Yes, they offer “In Store Printing Services” as one of their listed services.

Does Yorkcameramart.co.uk have a physical store?

Based on the inclusion of “In Store Services” and “In House” offerings, it indicates they operate a physical store location in York, UK.

What kind of optics do they sell?

They sell a variety of optics including binoculars, spotting scopes, monoculars, and rangefinder monoculars from brands like Fujinon, Hawke, Opticron, Swarovski, and Zeiss.

Are there any current promotions or sales at Yorkcameramart.co.uk?

You can check their “OFFERS” section on the website, which includes “LATEST OFFERS” and “RECOMMENDATIONS.” Localarchitectsdirect.co.uk Reviews

How reliable are used items purchased from Yorkcameramart.co.uk?

Reputable retailers like Yorkcameramart.co.uk typically inspect and grade used equipment before sale, and often offer a limited warranty on used items.

It’s advisable to check their specific policy on used goods.

What if I receive a faulty item from Yorkcameramart.co.uk?

If you receive a faulty or incorrect item, you should contact their customer support immediately.

Under UK consumer law, you are entitled to a refund, repair, or replacement.undefined

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