Your-ce.com Reviews

Based on looking at the website, Your-ce.com appears to be a service designed to help air passengers claim compensation for delayed, cancelled, or overbooked flights. They position themselves as experts in this field, aiming to empower travelers who might otherwise struggle to navigate the complexities of airline compensation claims. While the service itself isn’t inherently impermissible, the underlying principles of the “no win, no fee” model and the potential for a portion of the compensation to be taken as a success fee raise considerations under Islamic finance principles, particularly regarding the concept of gharar excessive uncertainty and riba interest if any hidden charges or delayed payments are involved. It’s crucial for individuals to understand the full terms and conditions to ensure they align with ethical and permissible financial practices, prioritizing transparent and equitable dealings.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Your-ce.com Review & First Look

Your-ce.com presents itself as a specialized platform for air passenger rights, focusing on securing compensation for flight disruptions.

The website immediately highlights its core value proposition: helping travelers claim up to €600 per person for delayed, cancelled, or overbooked flights.

Their “no win, no fee” model is a prominent feature, aiming to attract users by removing upfront financial risk.

This approach means they only charge a success fee if they successfully secure compensation from the airline.

The platform emphasizes its decade-plus experience, claiming to have supported over 5 million passengers. Missamara.nz Reviews

They highlight an “expert legal team” and a “98% success rate in court,” which are significant claims designed to build trust.

From a user’s perspective, the process is streamlined into three “easy steps”: check your flight, they deal with the airline, and “no win, no fee” applies.

This simple breakdown aims to reduce perceived complexity for the user.

However, the nature of compensation claims, particularly those involving a third-party service that takes a percentage, warrants careful consideration.

While the service addresses a genuine need for consumers, the contractual agreements and fees associated with such services must be scrutinized to ensure they adhere to principles of fairness and transparency, avoiding any elements that could resemble undue speculation or interest. Budgetshippingcontainers.co.uk Reviews

The “No Win, No Fee” Model Explained

The “no win, no fee” model offered by Your-ce.com is a common practice in legal and claims services, designed to make access to justice more equitable. For the consumer, it means:

• Zero Upfront Costs: You don’t pay anything unless Your-ce.com successfully obtains compensation for you. This can be appealing, especially when dealing with airlines that might be difficult to negotiate with directly.
• Risk Mitigation: The financial risk of pursuing a claim is theoretically shifted from the individual to Your-ce.com. If the claim is unsuccessful, you are not charged.
• Success Fee: If the claim is successful, Your-ce.com takes a predetermined percentage of the compensation awarded. This percentage is their “success fee” and covers their operational costs, legal expertise, and the risk they undertake. While the website doesn’t explicitly state the exact percentage on the homepage, it’s crucial to find this detail before proceeding. Typically, these fees can range from 20% to 35%, plus administrative costs or VAT in some regions.

User Experience and Claim Process

Based on the website’s description, the user experience is designed to be straightforward and accessible.

1. Check Your Flight: Users are prompted to enter their flight details to determine eligibility. This initial check is presented as taking “only a couple of seconds.”
2. Information Gathering: The platform then asks for more details about the flight disruption. This likely involves collecting information on the reason for the delay/cancellation, actual delay time, and passenger details.
3. Expert Assessment & Action: Your-ce.com’s “team of experts” then assesses the legal position. They take over communication and negotiation with the airline. This involves drafting official letters, responding to airline objections, and potentially initiating legal proceedings if necessary.
4. Data-Driven Approach: The site mentions collecting “data for millions of flights and weather data from all around the globe.” This data is reportedly used to strengthen claims, providing evidence for the assessment of whether a flight disruption was within the airline’s control or an “extraordinary circumstance.”

The overall process aims to remove the burden from the passenger, allowing them to rely on Your-ce.com’s expertise and resources.

However, users should be aware that while the process is simplified, the actual time taken to receive compensation can vary significantly, often extending over several months, sometimes even a year or more, depending on the airline’s responsiveness and any legal challenges.

Your-ce.com Pros & Cons

When considering a service like Your-ce.com, it’s essential to weigh the advantages and disadvantages, especially from a perspective that prioritizes ethical and clear financial dealings. Carcomms.co.uk Reviews

Since this service involves a contingent fee structure, the “cons” particularly merit detailed attention.

Cons of Using Your-ce.com

While Your-ce.com offers a seemingly convenient service, several aspects warrant caution and a thorough understanding before engaging:

• Success Fee Percentage: The primary “con” is the success fee. While the “no win, no fee” sounds appealing, it means you will forfeit a significant portion of your rightful compensation. Typical success fees in this industry can range from 25% to 35% of the total compensation, plus potential administrative costs or VAT. For example, if you are entitled to €600, you might only receive €390 to €450 after Your-ce.com takes its cut. This can be substantial, especially for individual claims.
• Lack of Transparency on Fees: While the website highlights “no win, no fee,” the exact percentage or structure of the success fee is not immediately visible on the homepage. Users must delve into their terms and conditions to find this crucial detail. This lack of upfront clarity can be a red flag for those seeking complete financial transparency.
• Loss of Control: Once you hand over your claim to Your-ce.com, you largely cede control of the process. While they are professionals, you will be dependent on their timelines, communication, and strategic decisions. Direct communication with the airline by the passenger is often discouraged once a third party is involved, which can feel disempowering.
• Potential for Delays: While Your-ce.com claims to expedite the process, airline compensation claims can be inherently lengthy. Airlines often resist paying out, leading to appeals, legal challenges, and protracted negotiations. Your-ce.com’s involvement does not guarantee a swift resolution, and the process could still take many months or even over a year, during which your money is tied up.
• Information Sharing: You will need to share sensitive personal information passport details, flight booking references, bank details for payout with Your-ce.com. While they claim to have secure systems, any third-party sharing of data carries inherent privacy risks.
• Alternatives Exist: Many passengers successfully claim compensation directly from airlines without using a third-party service. While it requires effort and understanding of regulations like EC 261/2004 for EU flights, it ensures you receive 100% of your entitled compensation. This option is often overlooked due to perceived complexity, but resources are available to guide individuals through the process.
• Scope Limitation: Your-ce.com focuses specifically on flight delays, cancellations, and overbookings. They do not assist with other travel-related issues like lost luggage, missed connections due to non-airline reasons, or issues outside their stated scope.

Your-ce.com Alternatives

For those seeking to claim flight compensation while maintaining full control and retaining 100% of their entitled amount, several alternatives to services like Your-ce.com exist.

These alternatives generally require more direct involvement from the passenger but avoid the success fees.

Direct Claim with the Airline

This is often the most straightforward and financially beneficial alternative. Morgansindall.com Reviews

• How it Works:
  1. Gather Documentation: Keep all relevant flight documents, including boarding passes, booking confirmations, and any communication from the airline regarding the disruption.
  2. Understand Your Rights: Familiarize yourself with the relevant air passenger rights regulations. For flights within, from, or to the EU, EC 261/2004 is the primary regulation. Similar regulations exist in other regions e.g., DOT regulations in the USA, APPR in Canada.
  3. Contact the Airline: Most airlines have dedicated customer service channels or online forms for compensation claims. Clearly state your claim, citing the regulation, the flight details, and the reason for the delay/cancellation.
  4. Be Persistent: Airlines may initially deny claims or offer vouchers instead of cash. Be polite but firm, and be prepared to escalate your claim if necessary. This might involve sending follow-up emails, formal letters, or engaging their complaints department.
• Pros: You receive 100% of the compensation you are entitled to. You maintain full control over your claim and data. It’s a valuable learning experience in advocating for your rights.
• Cons: Requires time and effort. Can be frustrating if the airline is unresponsive or uncooperative. Requires some research into regulations.

Consumer Rights Organizations & Regulators

If direct claims fail, escalating to a consumer rights organization or national aviation regulator is the next step.
1. Exhaust Airline’s Internal Process: You usually need to demonstrate that you have already tried to resolve the issue directly with the airline.
2. File a Complaint: Submit a formal complaint to the relevant regulatory body. For example, in the EU, this would be the national enforcement body NEB in the country where the airline is registered or where the disruption occurred. For UK flights, it might be the Civil Aviation Authority CAA.
3. Mediation/Arbitration: Some regulators offer mediation or arbitration services to help resolve disputes between passengers and airlines.

• Pros: These bodies have the authority to investigate and compel airlines to comply with regulations. They typically don’t charge fees for their services. Provides an independent third party to review your case.
• Cons: Can be a lengthy process. Not all countries have robust regulatory bodies, and their effectiveness can vary.

Online Templates and Guides

Many websites offer free templates and comprehensive guides to help passengers draft their own compensation claims.

• Examples: Websites like MoneySavingExpert.com for UK-specific advice, FlightRights.com general EU EC 261/2004 info, and various consumer advocacy blogs provide step-by-step instructions and template letters.
• Pros: Free or low-cost. Empowers you with the knowledge to handle your own claim. Provides a structured approach to writing your claim letter.
• Cons: Still requires your time and effort to fill out and send the claims. Doesn’t offer legal representation if the claim becomes complex.

Ethical Financial Practices for Travelers

When considering any financial transaction, especially those involving contingency fees, it’s vital to align with ethical principles:

• Transparency: Always seek out services that are fully transparent about all fees, charges, and potential outcomes. Insist on clear, written agreements.
• Fairness: Evaluate if the service fee is truly fair for the effort and risk taken by the service provider, especially when compared to the amount of compensation you might lose.
• Direct Engagement: Whenever possible, engaging directly in transactions like claiming your own compensation is preferable, as it reduces intermediaries and potential for undue charges.
• Avoid Uncertainty Gharar: While a “no win, no fee” model reduces uncertainty for the customer regarding payment for the service, the overall structure of taking a percentage of a potentially uncertain future payout could still be seen as having elements of gharar from a strict financial ethics perspective, depending on how the contract is structured. It’s not outright haram, but one should always strive for clarity and certainty where possible.

Ultimately, while services like Your-ce.com offer convenience, the most financially prudent and ethically transparent approach for flight compensation is often to directly engage with the airline and leverage readily available consumer rights resources.

This approach maximizes your compensation and aligns with principles of direct responsibility and clear dealings. Exacthosting.com Reviews

How to Cancel Your-ce.com Subscription

Based on the information available on the Your-ce.com homepage, it appears the service operates on a “no win, no fee” basis, meaning it primarily charges a success fee only if compensation is obtained. This suggests that Your-ce.com does not offer a traditional subscription model with recurring monthly or annual payments. Instead, it seems to be a single-service engagement for a specific flight claim.

Therefore, the concept of “canceling a subscription” in the conventional sense likely does not apply to Your-ce.com.

Your engagement with them would typically be limited to the duration of your specific flight compensation claim.

However, if you have submitted a claim through Your-ce.com and wish to disengage from their service before the claim is resolved or before they have secured compensation, you would need to withdraw your claim or terminate your agreement with them. This is distinct from “canceling a subscription.”

Steps to Disengage from Your-ce.com’s Service

If you have initiated a claim with Your-ce.com and wish to withdraw it or cease their representation, here’s how you would typically proceed, based on common practices for such claims services: Rootandpestlekava.com.au Reviews

1. Review Your Agreement/Terms and Conditions:

   • Crucial First Step: When you signed up with Your-ce.com, you would have agreed to their Terms and Conditions T&Cs. These documents contain the specific clauses regarding client withdrawal, termination of representation, and any associated fees or obligations.
   • Look for sections on “Termination,” “Client Obligations,” or “Withdrawal of Claim.” Some agreements might include clauses that require you to pay a fee if you withdraw your claim after a certain stage, especially if Your-ce.com has already invested significant time and resources e.g., legal costs, administrative work. It’s vital to know if such a clause exists.
   • Data Retention: Also check their privacy policy regarding the retention and deletion of your personal data upon termination.

2. Contact Your-ce.com Directly:

   • Formal Communication: The most effective way to disengage is to contact Your-ce.com’s customer support or legal team directly.
   • Preferred Method: Look for a dedicated email address or a contact form for existing clients on their website. Sending an email provides a written record of your communication.
   • State Your Intention Clearly: In your communication, clearly state that you wish to withdraw your flight compensation claim and terminate their services for that specific claim. Include all relevant details such as your claim reference number, flight details, and personal identification.
   • Request Confirmation: Ask for a written confirmation that your claim has been withdrawn from their system and that their representation has ceased.

3. Confirm with the Airline Optional but Recommended:

   • Once you have received confirmation from Your-ce.com that they are no longer representing you, it’s advisable to also contact the airline directly.
   • Inform the Airline: Let the airline know that you have withdrawn your claim from Your-ce.com and that you will either be pursuing the claim yourself or no longer wish to pursue it. This helps avoid any confusion or duplicate claims.

Important Considerations:

• Timing Matters: If you decide to withdraw your claim early in the process, before Your-ce.com has invested significant resources, it’s less likely there will be a penalty. However, if the claim is far along, or especially if they have initiated legal action, the terms and conditions might allow them to charge for their services rendered up to that point.
• New Claim with Another Service/Directly: If your intention to disengage from Your-ce.com is to pursue the claim yourself or with another service, ensure that your agreement with Your-ce.com is fully terminated and you have official confirmation. You don’t want two entities pursuing the same claim.

Given that Your-ce.com doesn’t offer a traditional subscription, the focus shifts from “canceling a subscription” to formally terminating your specific claim agreement with them, always by referring back to the terms you initially agreed upon. Stationery-direct.co.uk Reviews

How to Cancel Your-ce.com Free Trial

Based on the information provided on Your-ce.com’s website, there is no indication of a “free trial” offer for their flight compensation service. As discussed earlier, their model is based on “no win, no fee,” which means you don’t pay anything upfront regardless of whether they succeed or fail. This effectively functions as a risk-free engagement for the customer from a cost perspective, eliminating the need for a traditional free trial period.

The “no win, no fee” model itself is the equivalent of a “free trial” for the customer, as you are not charged unless the service delivers results i.e., secures compensation. Therefore, there is no “free trial” to cancel.

Understanding the “No Win, No Fee” Model vs. Free Trial

• Free Trial: Typically implies a period where you use a service e.g., software, streaming, gym membership for free, and then after the trial period, you are automatically charged unless you cancel.
• No Win, No Fee: For services like Your-ce.com, it means you simply don’t pay a fee if the service does not achieve its stated goal securing compensation. There’s no automatic transition to a paid subscription because the payment is contingent on success.

Therefore, if you initiated a claim with Your-ce.com, and you later decide you no longer want them to pursue your claim, you wouldn’t “cancel a free trial.” Instead, you would “withdraw your claim” or “terminate their service” for that specific claim, as outlined in the “How to Cancel Your-ce.com Subscription” section.

Key takeaway: There is no mechanism on Your-ce.com to “cancel a free trial” because such a trial does not exist in their service model. Your financial commitment only arises upon successful compensation, at which point their success fee applies. If you wish to stop their services, you must follow the steps for withdrawing your claim.

Your-ce.com Pricing

Your-ce.com operates on a “no win, no fee” pricing model, which is standard for many flight compensation claim services. This means there are no upfront costs for the passenger. You do not pay anything to Your-ce.com unless they successfully secure compensation for your delayed, cancelled, or overbooked flight. Atlantabookpublishers.com Reviews

When compensation is successfully obtained from the airline, Your-ce.com charges a success fee. Based on industry standards for such services, this fee is typically a percentage of the total compensation awarded. While the specific percentage is not prominently displayed on the Your-ce.com homepage, it would be detailed in their Terms and Conditions T&Cs, which users must agree to before submitting a claim.

Typical Success Fee Structure

Industry data suggests that success fees for flight compensation services commonly range from 25% to 35%, plus potential administrative costs or Value Added Tax VAT, depending on the jurisdiction.

For example:

• If your claim is successful and you are awarded €600 in compensation the maximum under EC 261/2004 for long-haul flights:
  • At a 25% success fee: Your-ce.com would retain €150, and you would receive €450.
  • At a 30% success fee: Your-ce.com would retain €180, and you would receive €420.
  • At a 35% success fee: Your-ce.com would retain €210, and you would receive €390.

It is imperative for potential users to locate and carefully read the precise fee structure within Your-ce.com’s Terms and Conditions before proceeding with any claim. This will outline the exact percentage they take, whether VAT is added on top of this percentage, and any other potential administrative charges.

What is Covered by the Success Fee?

The success fee is designed to cover all of Your-ce.com’s operational costs and legal expenses associated with pursuing your claim, including: Sdsdriving.co.uk Reviews

• Administrative costs: Processing your claim, communication, data collection.
• Legal expertise: Their team of experts assessing your claim and handling negotiations.
• Legal proceedings: If the claim goes to court, the success fee covers the costs of legal representation.
• Risk assumption: The fee also compensates Your-ce.com for the claims they handle that are ultimately unsuccessful, for which they receive no payment.

Why Transparency on Fees is Crucial

From an ethical perspective, the lack of immediate, prominent disclosure of the exact success fee percentage on the main landing pages is a point of concern.

While buried in the T&Cs, transparent organizations usually make key pricing details easily accessible.

This encourages users to fully understand the financial implications of engaging the service from the outset.

When comparing Your-ce.com to other services or the option of claiming directly, understanding this fee is paramount.

While the convenience of a third-party service is appealing, the trade-off is giving up a notable portion of your compensation. Badshahcric.net Reviews

For someone entitled to, say, €600, losing €150-€210 could be a significant amount of money that could otherwise be retained.

Your-ce.com vs. Direct Claim

When faced with a delayed or cancelled flight, passengers essentially have two main paths to pursue compensation: utilizing a third-party service like Your-ce.com or filing a direct claim with the airline.

Each approach has its own set of advantages and disadvantages that warrant careful consideration.

Your-ce.com Approach

Pros:

• Convenience and Time-Saving: Your-ce.com handles the entire claim process, from initial assessment and data collection to communication with the airline and potential legal action. This saves the passenger significant time and effort.
• Expertise: They claim to have an “expert legal team” and extensive flight data, which can be beneficial in complex cases or when airlines are resistant to paying. Their high “success rate 98% in court” suggests they are proficient in navigating legal challenges.
• No Upfront Financial Risk “No Win, No Fee”: The passenger doesn’t pay anything unless compensation is successfully secured. This removes the financial burden and risk of legal costs if the claim is unsuccessful.
• Reduced Stress: Dealing with airlines can be frustrating and time-consuming. Using a service offloads this stress.

Cons: Explorelearning.co.uk Reviews

• Success Fee: This is the most significant downside. Your-ce.com takes a substantial percentage typically 25-35% + VAT of your awarded compensation. This means you will receive a notably smaller payout than if you claimed directly.
• Lack of Control: Once you hand over your claim, you largely lose control over the process, including communication and strategic decisions.
• Potential for Delays Still: While Your-ce.com aims to be efficient, the overall compensation process can still be lengthy due to airline responsiveness, regardless of who is handling the claim.
• Data Sharing: You share personal and sensitive information with a third party.

Direct Claim Approach

• 100% Compensation: You retain the entire amount of compensation you are entitled to. This is the most significant financial advantage.

• Full Control: You have complete control over your claim, including how you communicate with the airline, when you escalate, and what offers you accept or decline.

• No Third-Party Fees: You avoid all success fees and administrative charges that a claim service would levy.

• Educational: Handling your own claim can be an empowering experience, teaching you about consumer rights and how to navigate bureaucratic processes.

• Time-Consuming: Researching regulations like EC 261/2004, drafting formal letters, and following up can take considerable time and effort. No1lounges.com Reviews

• Requires Persistence: Airlines may initially reject claims or try to offer vouchers. You need to be persistent and knowledgeable to push your case.

• Complexity: Understanding the nuances of passenger rights regulations and airline defenses can be complex for the average traveler.

• Potential for Frustration: Dealing directly with uncooperative airlines can be a frustrating experience.

• No Legal Representation: If the claim escalates to a legal dispute, you would need to handle it yourself or hire an independent lawyer, which can be costly.

Which Option is Better?

The “better” option depends on your individual priorities and resources: Digitalgolf.de Reviews

• Choose Your-ce.com if:

  • You value convenience above all else and are willing to sacrifice a portion of your compensation for a hassle-free process.
  • You find dealing with bureaucracy and legal matters daunting.
  • Your claim is complex, or you anticipate strong resistance from the airline.
  • You don’t have the time or energy to pursue the claim yourself.

• Choose Direct Claim if:

  • Maximizing your compensation is your top priority, and you want to retain 100% of the payout.
  • You are comfortable with a bit of research and administrative work.
  • You are persistent and willing to follow up repeatedly with the airline.
  • You want to maintain full control over your personal data and the claim process.

Data Snapshot: While services like Your-ce.com boast high success rates Your-ce.com claims 98%, it’s worth noting that a significant percentage of legitimate claims are also successfully resolved directly by passengers, often through persistent communication and leveraging consumer protection bodies. For instance, reports from national consumer agencies often show a high volume of direct complaints, many of which are resolved favorably for the passenger without a third-party fee. In 2022, over 2.1 million passenger complaints were filed with EU national authorities related to EC 261/2004, demonstrating the scale of disruptions and the need for consumers to understand their rights. Many of these complaints started as direct claims.

Ultimately, for those who prioritize ethical financial dealings and wish to avoid unnecessary fees, taking the time to understand the regulations and pursuing a direct claim is the recommended path.

It aligns with principles of self-reliance and ensures the full benefit of one’s rights is retained. Woodili.com Reviews

Frequently Asked Questions

Is Your-ce.com a legitimate company?

Based on checking their website, Your-ce.com presents itself as a legitimate flight compensation service with over 10 years of experience, claiming to have supported over 5 million passengers.

They highlight an “expert legal team” and a “98% success rate in court.”

How does Your-ce.com make money?

Your-ce.com operates on a “no win, no fee” model, meaning they only make money if they successfully secure compensation for your flight delay, cancellation, or overbooking.

They then charge a success fee, which is a percentage of the compensation awarded to you.

What is the typical success fee charged by Your-ce.com?

While the exact percentage is not prominently displayed on their homepage, similar flight compensation services typically charge a success fee ranging from 25% to 35% of the total compensation, often plus administrative costs or VAT. You should check their Terms and Conditions for the precise fee structure. Thepropvault.com Reviews

Do I pay anything upfront to Your-ce.com?

No, Your-ce.com explicitly states a “no win, no fee” policy, meaning you do not pay any money upfront to use their service.

How long does it take to get compensation through Your-ce.com?

The website does not provide specific timelines, but flight compensation claims can vary significantly.

While Your-ce.com aims to expedite the process, it can still take several months or even over a year, depending on the airline’s responsiveness and any legal challenges.

What types of flights does Your-ce.com handle claims for?

Your-ce.com primarily focuses on flight delays, cancellations, and overbookings, likely covering flights under regulations like EU’s EC 261/2004, given their emphasis on “passengers all over Europe.”

What information do I need to provide to Your-ce.com?

You will typically need to provide your flight details airline, flight number, date, route, personal contact information, and details about the flight disruption.

They may also require booking confirmations and possibly passport details for verification.

Can I track the status of my claim with Your-ce.com?

While the website mentions “online support,” it does not explicitly detail a client portal for real-time claim tracking.

You would likely communicate with their team for updates.

What happens if my claim is unsuccessful with Your-ce.com?

If your claim is unsuccessful, you will not be charged any fees by Your-ce.com, as per their “no win, no fee” policy.

Is it better to use Your-ce.com or claim directly with the airline?

Using Your-ce.com offers convenience and expert handling but means you lose a percentage of your compensation to their success fee.

Claiming directly means you retain 100% of your compensation but requires more time, effort, and persistence from your side.

What are the main regulations Your-ce.com relies on for claims?

Given their focus on European passengers, Your-ce.com primarily relies on EU Regulation EC 261/2004, which outlines passenger rights for flight delays, cancellations, and denied boarding.

Can Your-ce.com help if my luggage was lost?

Based on the website’s description, Your-ce.com’s services are specifically for flight delays, cancellations, and overbookings.

They do not appear to assist with lost or damaged luggage claims.

What if I want to withdraw my claim from Your-ce.com?

You would need to formally contact Your-ce.com’s customer support or legal team to withdraw your claim.

Be sure to review their Terms and Conditions, as some agreements may have clauses regarding fees if you withdraw after a certain stage of the process.

Does Your-ce.com handle claims for non-EU flights?

While their website emphasizes “Europe,” the possibility for non-EU flights would depend on the specific regulations of the departure or arrival country, and whether the airline is registered in an EU country. It’s best to check with them directly.

What is the maximum compensation I can get through Your-ce.com?

The maximum compensation under EC 261/2004 is €600 per person for long-haul flights over 3,500 km delayed by 4 hours or more, or cancelled without sufficient notice. This is the amount before Your-ce.com’s success fee is deducted.

How does Your-ce.com determine if my flight is eligible for compensation?

They use flight and weather data, along with their legal expertise, to assess if the disruption falls under regulations like EC 261/2004 and if it was within the airline’s control i.e., not an “extraordinary circumstance” like severe weather or political instability.

Is my personal data safe with Your-ce.com?

The website states they collect data and have an expert team, implying data processing.

You should review their Privacy Policy for details on how they collect, use, store, and protect your personal information in compliance with relevant data protection regulations e.g., GDPR in Europe.

What if the airline offers me a voucher instead of cash?

Airlines often try to offer travel vouchers.

Under EC 261/2004, eligible passengers are entitled to monetary compensation, not vouchers, unless they explicitly agree to accept a voucher.

Your-ce.com’s goal would be to secure cash compensation.

Can I start a claim with Your-ce.com if I already tried claiming directly?

Yes, if your direct claim with the airline was unsuccessful, you can typically then hand over your case to Your-ce.com.

They are designed to handle cases where airlines are resistant.

How do I contact Your-ce.com for support or inquiries?

The website mentions “online support.” You would typically find contact methods like email addresses, a contact form, or potentially a phone number in their “Contact Us” or “About Us” sections on the website.

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