Based on checking the website Zzoomm.com, it appears to be a legitimate internet service provider ISP offering full fibre broadband services primarily in the UK.
The site clearly outlines its plans, pricing, and features, presenting itself as a credible option for broadband.
However, a deeper look reveals some areas that could be improved for a comprehensive ethical and transparent review.
Overall Review Summary:
- Service Offering: Full fibre broadband plans 200Mbps, 500Mbps, 1Gig, 2Gig with symmetric speeds.
- Pricing Transparency: Clear monthly pricing and contract terms 12 months are listed.
- Customer Support: Dedicated sales and customer support phone numbers, help center, and contact forms are provided.
- Trust Indicators: Trustpilot reviews are linked, and a merger with FullFibre is mentioned, suggesting established operations.
- Ethical Considerations: The service itself internet access is permissible. however, the lack of explicit, easily accessible details on data privacy, specific usage policies, and how the “Amazon Gift Card” promotion is handled from a Sharia perspective e.g., if it’s a genuine gift without Riba implications could raise minor questions for the ethically conscious consumer. While the core service is fine, the associated promotional terms or lack of deep transparency on certain operational aspects prevent an unqualified recommendation.
Zzoomm.com aims to provide high-speed, reliable internet, emphasizing “gigafast, future-ready connection” and “rock-solid reliability.” They highlight benefits like symmetric download/upload speeds and no buffering.
The website showcases various plans with different speeds, contract durations, and pricing, including promotional offers like a £100 Amazon Gift Card for new customers on some plans.
They also mention free standard installation, a Zzoomm Wi-Fi 6 Hub, unlimited data, and no mid-contract price rises, which are positive aspects.
Furthermore, they offer additional services like whole-home Wi-Fi and digital voice.
The presence of Trustpilot reviews, news updates about their merger, and clear contact information for sales and support lends a sense of credibility.
Despite these positives, the absence of more granular details on their privacy practices beyond a simple link to a policy, and the commercial nature of gift card promotions, mean that while the service is generally permissible, consumers should always exercise due diligence and review all terms carefully.
Best Alternatives List:
When considering internet service providers, it’s wise to look for options that prioritize transparent pricing, reliable service, and strong customer support.
Since Zzoomm.com is a broadband provider, the alternatives are other major ISPs that offer similar services with a focus on ethical business practices and strong consumer protection.
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- Key Features: High-speed fiber optic internet, TV, and phone services. Known for reliable speeds and symmetrical connections.
- Average Price: Varies based on plan, often starting around $40-$80/month for internet-only.
- Pros: Excellent speed and reliability, strong customer satisfaction ratings, no data caps.
- Cons: Limited availability primarily East Coast US, installation required.
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- Key Features: Pure fiber internet with symmetrical speeds, often including a Wi-Fi gateway.
- Average Price: Typically $55-$80/month for gigabit speeds.
- Pros: Fast and reliable fiber connection, competitive pricing, good customer service.
- Cons: Availability is regional, pricing can increase after promotional periods.
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- Key Features: Wide range of internet speeds, extensive availability, bundle options with TV and home phone.
- Average Price: Starts from $30-$50/month for basic plans, higher for faster speeds.
- Pros: Broad coverage across the US, various speed tiers to fit different needs, often offers good introductory deals.
- Cons: Can have data caps though higher tiers often don’t, customer service reviews are mixed, price increases after promotions.
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- Key Features: Symmetrical gigabit internet speeds, no data caps, transparent pricing.
- Average Price: Around $70/month for gigabit.
- Pros: Extremely fast and reliable, excellent customer service, simple pricing.
- Cons: Very limited availability only in select cities.
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- Key Features: No data caps, no contracts, broad availability, includes a free modem.
- Average Price: Around $50-$70/month for basic plans.
- Pros: Wide availability, no contracts, competitive speeds.
- Cons: Speeds can be inconsistent in some areas, customer service varies, promotional pricing expires.
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- Key Features: Wireless home internet using 5G network, simple pricing, no data caps.
- Average Price: Typically $50/month.
- Pros: Easy setup, no long-term contracts, good alternative for areas without traditional fiber/cable.
- Cons: Speeds can vary based on 5G signal strength, not suitable for all users e.g., heavy gamers.
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- Key Features: Fiber optic internet, price-for-life guarantee on some plans, symmetrical speeds.
- Average Price: Around $65/month for gigabit fiber.
- Pros: Price-for-life guarantee on qualifying plans, reliable fiber connection.
- Cons: Customer service can be inconsistent, availability is regional and often limited.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Zzoomm.com Review & First Look
When you land on Zzoomm.com, the immediate impression is one of clarity and a focus on high-speed internet. They hit you right off the bat with “Fast.
Reliable Full Fibre,” setting the tone for their service.
The homepage quickly funnels you into checking broadband availability in your area, which is a smart move for lead generation.
They lean heavily on “Rated Excellent” from Trustpilot, with “Over 4,100 reviews” highlighted prominently.
This is a common and effective trust signal, indicating a significant customer base and a commitment to feedback, positive or otherwise. Fourthrev.com Review
Initial User Experience and Navigation
The website is designed to be intuitive.
You’ve got clear menu options like “Plans,” “Help,” and “Fast.
Reliable Full Fibre.” It’s not cluttered, making it easy to find what you’re looking for, particularly if you’re a new customer trying to gauge their offerings.
- Minimalist Design: The layout is clean, utilizing white space effectively to draw attention to key information.
- Clear Calls to Action: Buttons like “Check broadband in your area” and “Buy” are prominent and encourage immediate engagement.
- Mobile Responsiveness: A quick check suggests the site is designed to be responsive, adapting well to different screen sizes, which is crucial for modern web traffic.
First Impressions on Transparency
While the pricing and plans are upfront, the “Terms apply” linked to promotions like the £100 Amazon Gift Card are present but require clicking through.
This isn’t inherently negative, but for full transparency, the key conditions of such offers should be more immediately accessible.
- Pricing Visibility: Monthly costs and contract terms are clearly displayed alongside each plan.
- Promotional Disclosures: There’s an asterisk leading to “Full Terms & Conditions,” which is standard but still requires proactive user effort to review.
- Customer Support Access: Phone numbers for sales and support are easy to find, along with a “Contact us” link and “Help Centre.”
Zzoomm.com Features
Zzoomm.com positions itself as a premium fibre broadband provider, and its features reflect this ambition. They’re not just selling internet. they’re selling an experience designed for the modern household.
Gigafast Full Fibre Technology
The core of their offering is Gigafast Full Fibre, which implies a direct fibre connection all the way into the home Fibre-to-the-Premises or FTTP. This is a significant advantage over older copper-based or Fibre-to-the-Cabinet FTTC connections, as it typically offers superior speeds and reliability.
- Future-Ready Connection: FTTP is considered future-proof, capable of handling ever-increasing bandwidth demands.
- Symmetric Speeds: A major highlight is “Symmetric download and upload speeds.” This is crucial for activities like video conferencing, cloud backups, and online gaming, where upload speed matters as much as download. Many providers offer asymmetrical speeds, favoring downloads heavily.
- No Buffering: They explicitly state “no buffering, ever,” which is a bold claim but a testament to the expected performance of a full fibre connection.
Comprehensive Service Inclusions
Beyond just raw speed, Zzoomm bundles several crucial elements into their plans, aiming for a complete package. Correxiko.com Review
- Free Standard Installation: This is a big plus, as installation costs can sometimes be a hidden fee with other providers.
- Free Zzoomm Wi-Fi 6 Hub: Providing a Wi-Fi 6 compatible router means users get the latest Wi-Fi technology, optimizing in-home wireless performance. Wi-Fi 6 offers faster speeds, better efficiency, and improved performance in congested network environments.
- Unlimited Data: A critical feature for any heavy internet user. No data caps mean no unexpected bills or throttling, which is a major relief for streamers, gamers, and large families.
- No Mid-Contract Price Rises: This is a fantastic consumer-friendly policy. Many ISPs are notorious for mid-contract price hikes, so this commitment provides financial stability and peace of mind.
Value-Added Services
Zzoomm extends its offerings beyond basic broadband with additional services designed to enhance the home internet experience.
- Whole Home Wi-Fi: The option to “Add extra Wi-Fi points” indicates they offer solutions for complete home coverage, addressing dead spots often found in larger or multi-story homes. An engineer advising on the best solution adds a personalized touch.
- Digital Voice: For those who still use a landline, the “Digital voice” service allows customers to keep their existing number and make calls over the fibre line, eliminating the need for traditional copper line rental. This is a modern approach to home telephony, leveraging the fibre infrastructure.
- Wi-Fi Match: This feature aims to simplify the transition process for new customers. “A seamless switch for all your devices” means they help migrate existing Wi-Fi settings to the new Zzoomm hub, reducing the hassle of reconnecting every smart device in the home. This demonstrates an understanding of common customer pain points during a provider switch.
Zzoomm.com Pros & Cons
Alright, let’s break down Zzoomm.com’s offerings like a pro.
Every service has its strengths and weaknesses, and Zzoomm is no exception.
Zzoomm.com Pros
From a user and ethical perspective, Zzoomm.com offers several compelling advantages that make it a strong contender in the broadband market. Flightnetwork.com Review
- High-Speed Fibre Optic Internet: This is the big one. Zzoomm provides Fibre-to-the-Premises FTTP, meaning optical fibre runs directly into your home. This technology is inherently superior to traditional copper-based broadband ADSL or VDSL and even Fibre-to-the-Cabinet FTTC where the last leg is copper.
- Speed & Reliability: Users can expect true “gigafast” speeds up to 2 Gigabits per second, or 2000 Mbps with robust reliability, crucial for demanding online activities like 4K streaming, competitive online gaming, and large file transfers.
- Symmetrical Speeds: The offering of equal upload and download speeds is a significant advantage. This is vital for tasks such as video conferencing, live streaming, cloud backups, and content creation, where high upload bandwidth is just as important as download.
- Transparent and Stable Pricing: The pricing structure on Zzoomm’s homepage is refreshingly clear, detailing monthly costs and a 12-month contract duration.
- No Mid-Contract Price Rises: This policy is a huge win for consumers, providing peace of mind against unexpected bill increases. Many ISPs are known for raising prices mid-contract, so Zzoomm’s commitment here is highly commendable.
- Includes Key Equipment: Free standard installation and a Free Zzoomm Wi-Fi 6 Hub are included, reducing initial setup costs and ensuring users have modern, capable equipment from day one.
- Unlimited Data: All plans come with unlimited data, eliminating concerns about data caps, throttling, or overage charges. This is essential for households with multiple users and numerous connected devices.
- Strong Customer Support and Trust Signals: The website provides clear contact information and highlights positive customer feedback.
- Dedicated Support Lines: Separate phone numbers for sales and customer support make it easy to direct inquiries.
- Help Centre & FAQs: A comprehensive help center is available for self-service troubleshooting and information.
- Trustpilot Integration: Linking directly to Trustpilot reviews and showcasing an “Excellent” rating with thousands of reviews builds significant trust, indicating a transparent approach to customer satisfaction.
- Established Presence: The news about their merger with FullFibre suggests a growing and consolidating presence in the market, adding to their credibility.
- Ethical Service Offering: From an ethical standpoint, providing high-speed, reliable internet service is inherently beneficial. It facilitates communication, education, remote work, and access to information, all of which align with principles of utility and progress. There are no direct ethical concerns related to the core service itself.
Zzoomm.com Cons
While Zzoomm presents a strong case, there are a few areas that could be improved or considered as potential drawbacks.
- Limited Availability: Like many fibre optic providers, Zzoomm’s service is not universally available. Their “Check broadband in your area” feature is a necessary first step for a reason. Fibre rollout is expensive and time-consuming, meaning they operate in specific towns and cities, primarily in the UK. This limits access for many potential customers.
- Geographical Constraints: If you’re not in one of their coverage areas, Zzoomm simply isn’t an option, regardless of how attractive their services appear.
- Promotional Offer Nuances: The £100 Amazon Gift Card offer, while enticing, has “Terms apply.” While this is standard marketing practice, for an ethically conscious consumer, understanding the full conditions e.g., if it’s tied to maintaining service for a specific duration or if there are any hidden catches requires careful review of the fine print.
- Sharia Compliance of Promotions: While the gift card itself is not problematic, the underlying mechanism of such promotions in competitive markets could sometimes involve complexities that might need a closer look from a strict Sharia perspective, particularly regarding certainty of receipt and the absence of any contingent ‘interest’ within the pricing structure though this is less likely with a flat-rate service. However, based on the website, it appears to be a straightforward marketing incentive.
- Lack of Detailed Privacy Policy Highlights: While a Privacy Policy link is present, the homepage doesn’t prominently feature any high-level summaries or commitments regarding data privacy, data usage, or consumer data rights. In an era of increasing data awareness, more immediate transparency on these points would be beneficial.
- User Data Control: Users might want to know upfront about their control over personal data, how it’s collected, stored, and shared, beyond just clicking a link to a lengthy policy document.
- Digital Voice as a Separate Add-on: While a beneficial service, it’s presented as an add-on. Some users might prefer it bundled with core plans, or for the cost to be more explicitly integrated with the broadband plans if it’s a common need. The current structure requires an additional decision and potential cost.
- Reliance on a Single Review Platform: While Trustpilot is reputable, exclusively highlighting one review platform, even with many reviews, doesn’t provide a holistic view. More diverse review sources or independent assessments would offer a more rounded picture of customer satisfaction.
Zzoomm.com Alternatives
Given Zzoomm.com’s focus on high-speed full fibre broadband, potential alternatives would primarily be other major internet service providers ISPs that operate in similar markets, offering competitive speeds, reliability, and strong customer service.
Since Zzoomm operates in the UK, the most relevant alternatives would be other prominent UK-based ISPs. Tippers.com Review
For a US audience, the general category of “fiber internet providers” would be more appropriate.
Major Fiber & Broadband Providers
When looking for alternatives, you’re essentially seeking reliable internet access that supports modern digital life.
The key is to find providers with good infrastructure, transparent pricing, and robust customer support.
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Virgin Media UK Specific, but analogous to major US cable/fiber
Veincentre.com Review
- Key Features: Offers high-speed cable and fibre broadband, often with TV and phone bundles. Known for fast download speeds.
- Why it’s an alternative: Large coverage, competitive speeds, though often asymmetrical.
- Ethical Stance: Generally considered ethical, providing essential connectivity. Like any large corporation, due diligence on terms and conditions is always advised.
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BT Broadband UK Specific
- Key Features: Offers a range of broadband options, including superfast fibre FTTC and FTTP. Strong brand recognition and nationwide coverage.
- Why it’s an alternative: A major player with extensive reach, reliable infrastructure, and diverse plans.
- Ethical Stance: As the UK’s largest provider, it’s a standard utility. No specific ethical concerns beyond general corporate practices.
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TalkTalk UK Specific
- Key Features: Known for competitive pricing on fibre broadband plans.
- Why it’s an alternative: Often a budget-friendly option for similar speeds, although customer service reviews can be mixed.
- Ethical Stance: Offers essential service. Customers should check terms and conditions for any hidden fees, as with any budget provider.
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Sky Broadband UK Specific
- Key Features: Offers fibre broadband, often bundled with Sky TV packages.
- Why it’s an alternative: Popular choice for those seeking integrated entertainment and internet solutions.
- Ethical Stance: Primarily a media and internet provider, generally permissible.
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Plusnet UK Specific
- Key Features: Known for strong customer service and value-for-money fibre broadband.
- Why it’s an alternative: A reliable and often highly-rated option for customer support, which can be a key differentiator.
- Ethical Stance: Provides essential connectivity, no specific ethical concerns.
Broader Categories of Ethical Connectivity
Beyond specific providers, consider the type of connection and the values of the company. Hennessyoutdoors.ie Review
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- Key Features: Often local, independent fibre networks focused on specific towns or regions.
- Why it’s an alternative: Can offer highly competitive speeds and personalized service due to their localized nature. May prioritize community benefit.
- Ethical Stance: Often very high, as they are rooted in local communities and less driven by distant corporate profits.
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- Key Features: Uses radio signals instead of cables, often available in rural areas where fibre hasn’t reached.
- Why it’s an alternative: Provides internet where traditional options are scarce.
- Ethical Stance: Provides essential access, particularly in underserved areas.
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Satellite Internet for remote areas
- Key Features: Provides internet access via satellite, useful for extremely remote locations.
- Why it’s an alternative: Last resort for areas with no other options.
- Ethical Stance: Enables connectivity for the otherwise unserved. Services like Starlink are changing the game here.
When choosing an alternative, always compare:
- Availability: Is the service actually in your area?
- Speed & Reliability: Does it meet your household’s needs?
- Pricing & Contract Terms: Is it transparent, and are there hidden fees?
- Customer Service Reputation: What do other customers say about their support?
- Ethical Business Practices: Does the company demonstrate transparency, fair dealing, and responsible data handling?
How to Cancel Zzoomm.com Subscription
Canceling any service can feel like navigating a maze, but Zzoomm.com, like most legitimate service providers, should have a clear process in place.
Based on typical industry standards and the information found on their homepage regarding customer support, here’s how one would generally proceed.
Always remember to check your specific contract terms and conditions, as these will govern the cancellation process.
Understanding Your Contract Terms
Before initiating any cancellation, it’s paramount to review the terms and conditions you agreed to when signing up.
Zzoomm explicitly links to their “Full Terms & Conditions” and “Complaints Code” in their footer, which are the primary documents you should consult. Online-qr-generator.com Review
- Minimum Contract Term: Zzoomm’s advertised plans state a “12 months” contract. If you cancel before this term is up, you may be liable for early termination fees ETFs. These fees are typically outlined in the terms and conditions and are designed to cover the provider’s costs for equipment, installation, and lost revenue.
- Notice Period: Most ISPs require a certain notice period e.g., 30 days before cancellation. This allows them to process your request, arrange for equipment return, and ensure a smooth disconnection.
- Equipment Return: You will likely be required to return any Zzoomm-provided equipment, such as the Wi-Fi 6 Hub. Failure to do so within a specified timeframe often results in charges for the equipment.
Steps to Initiate Cancellation
While Zzoomm’s website doesn’t offer an online cancellation portal, the standard approach involves contacting their customer support.
- Gather Account Information: Have your account number, personal details name, address, and the reason for cancellation ready.
- Contact Customer Support: The most direct method is to call their dedicated customer support line. Zzoomm provides:
- Customer Support: 0333 311 9933
- Sales: 0333 311 9911 ensure you call support for cancellations, not sales.
- State Your Intention Clearly: Inform the representative that you wish to cancel your service. Be firm but polite.
- Inquire About Fees and Process: Ask about any applicable early termination fees, the exact date your service will cease, and instructions for returning equipment.
- Request Confirmation: Always ask for written confirmation of your cancellation request, including the date it was made and any reference numbers. This is crucial for your records in case of any disputes. Email confirmation is usually preferred.
- Return Equipment: Follow the instructions provided by customer support for returning your Zzoomm Wi-Fi 6 Hub and any other leased equipment. Keep proof of postage or a receipt of return.
What to Expect During the Call
Customer retention departments are trained to try and keep you as a customer.
- Retention Offers: Be prepared for retention offers, which might include discounted rates, upgraded speeds, or other incentives to reconsider your cancellation.
- Documentation: Note down the name of the representative you spoke with, the date and time of the call, and a summary of the conversation.
How to Cancel Zzoomm.com Free Trial
Zzoomm.com’s homepage text does not explicitly mention a free trial period for its broadband services. The plans presented directly show monthly pricing and a 12-month contract term. Promotions, such as the £100 Amazon Gift Card, are typically new customer incentives tied to signing a full contract, not a risk-free trial.
If a “Trial-like” Period Exists Hypothetically
In the broadband industry, what might resemble a “free trial” is sometimes a satisfaction guarantee or a cooling-off period as per consumer protection laws. If Zzoomm were to offer something similar, it would be detailed in their “Full Terms & Conditions” or a specific promotional addendum.
- Cooling-Off Period: In the UK, consumers typically have a 14-day cooling-off period for contracts signed remotely e.g., online or over the phone. During this time, you can usually cancel without penalty, though you might be liable for the cost of services used or equipment if already installed.
- Satisfaction Guarantees: Some providers offer a “satisfaction guarantee” where you can cancel within a set period e.g., 30 or 60 days if you’re not happy with the service, usually with a refund of charges and waiver of early termination fees. This is less common for broadband where installation costs are significant.
Actions if You Believe You’re on a “Trial”
Since no explicit free trial is advertised, if you believe you are on one or wish to cancel within a presumed early period:
- Review Your Contract: The absolute first step is to meticulously read the terms and conditions document you received or were directed to during sign-up. Look for clauses related to cancellation, cooling-off periods, and satisfaction guarantees.
- Contact Customer Support Immediately: If you’re within a short timeframe of activation and wish to cancel, call Zzoomm’s Customer Support 0333 311 9933 without delay.
- Explain that you wish to exercise your right to cancel within the cooling-off period if applicable or under any satisfaction guarantee.
- State that you do not wish to proceed with the full contract.
- Document Everything: Record the date and time of your call, the name of the representative, and a summary of the conversation. Request written confirmation of your cancellation and any instructions for returning equipment.
Important Note: Without a clear “free trial” mentioned on the Zzoomm.com homepage, it’s highly probable that signing up for a plan immediately enters you into the 12-month contract, with standard cancellation terms applying after any initial cooling-off period. Therefore, due diligence before signing up is crucial.
Zzoomm.com Pricing
Zzoomm.com presents its pricing in a clear, upfront manner on its homepage, which is a significant positive for transparency. Cocopuplondon.com Review
They structure their offerings around speed tiers, with consistent contract lengths and inclusions.
This straightforward approach makes it easy for potential customers to compare plans and understand their monthly commitment.
Standard Pricing Structure
All Zzoomm’s full fibre plans are based on a 12-month contract and include:
- Free standard installation of your Full Fibre line
- Free Zzoomm Wi-Fi 6 Hub
- Free in-home Wi-Fi setup
- Unlimited data
- No mid-contract price rises
Here’s a breakdown of the advertised plans and their pricing:
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200 Full Fibre Speed: Nhcps.com Review
- Speed: 200Mbps download / 200Mbps upload
- Contract: 12 months
- Price: £32.95 a month
- Offer: £100 Amazon Gift Card included New customer offer. Terms apply.
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500 Full Fibre Speed:
- Speed: 500Mbps download / 500Mbps upload
- Price: £24.95 a month Usually £34.95
- Offer: Save £10 a month during the minimum term, standard list price thereafter. New customer offer.
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1Gig Full Fibre Speed 1000Mbps:
- Speed: 1000Mbps download / 1000Mbps upload
- Price: £29.95 a month Usually £39.95
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2Gig Full Fibre Speed 2000Mbps:
- Speed: 2000Mbps download / 2000Mbps upload
- Price: £54.95 a month Usually £64.95
Analysis of Pricing and Value
The pricing appears competitive, especially for full fibre services with symmetric speeds and no mid-contract price rises. Puurefilters.com Review
- Introductory Offers: The discounted prices for the 500Mbps, 1Gig, and 2Gig plans, along with the Amazon Gift Card for the 200Mbps plan, are clearly designed to attract new customers. It’s important to note the “standard list price thereafter” clause for the discounted plans, meaning the price will increase after the initial 12-month contract.
- Value for Money: For a pure fibre connection with symmetrical speeds, these prices represent good value, particularly the 1Gig plan at £29.95 introductory rate. Symmetric speeds are often a premium feature from other providers.
- Transparent Disclosures: The disclosure of “Terms apply” and “standard list price thereafter” is a good practice, allowing customers to make informed decisions. The asterisk link to “See terms for details” which points to their legal section on the page provides the necessary granular information.
Considerations
- Post-Promotional Price: Customers must factor in the price increase after the initial 12 months for the discounted plans. It’s advisable to set a reminder to re-evaluate their broadband needs and explore options before the standard price kicks in.
- Digital Voice Add-on: The pricing for the “Digital voice” service is not explicitly stated on the homepage. This would be an additional cost if a customer chooses to add a home phone service.
- Whole Home Wi-Fi Add-on: Similarly, the cost for “extra Wi-Fi points” to improve whole home coverage is not listed. While an engineer advises on the solution, the associated cost should be clear before commitment.
Overall, Zzoomm.com’s pricing strategy is largely commendable for its clarity and the inclusion of important benefits like unlimited data and price stability during the contract term.
Zzoomm.com vs. Competitors
When evaluating Zzoomm.com, it’s essential to compare its offerings against the broader market, particularly other internet service providers ISPs in the UK.
This isn’t just about speed but also value, customer service, and overall user experience.
Key Differentiators for Zzoomm.com
Zzoomm positions itself primarily as a full fibre FTTP specialist. This is a significant differentiator from many traditional ISPs. Dripunion.com Review
- True Fibre FTTP: Many older providers still rely heavily on Fibre-to-the-Cabinet FTTC technology, where fibre runs to a street cabinet and then copper cables complete the journey to the home. This bottleneck can limit speeds and introduce more instability. Zzoomm’s commitment to FTTP means a more direct, faster, and more reliable connection.
- Symmetrical Speeds: This is a major advantage Zzoomm highlights. While many ISPs offer high download speeds, their upload speeds are often significantly lower. For modern internet usage video calls, cloud backups, content creation, live streaming, robust upload speeds are becoming increasingly critical. Zzoomm’s symmetrical offerings directly compete with premium fiber plans from major players.
- No Mid-Contract Price Rises: This is a significant competitive edge. It addresses one of the biggest pain points for consumers, as many larger ISPs are known for implementing price hikes during the contract term. This policy offers financial certainty for the 12-month duration.
- Included Wi-Fi 6 Hub: Providing a modern Wi-Fi 6 router is a good inclusion, ensuring customers have up-to-date hardware to maximize their in-home wireless speeds.
Comparison with Major UK ISPs
Let’s look at how Zzoomm stacks up against some of the big names in the UK broadband market:
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Zzoomm vs. Virgin Media:
- Speed: Virgin Media offers very fast cable broadband often marketed as fibre, but it’s largely Fibre-to-the-Node/Cabinet with coaxial cable to the home. They excel in download speeds, with up to 1Gbps, but their upload speeds are significantly asymmetrical. Zzoomm’s 1Gbps and 2Gbps symmetrical fibre offers a technical advantage in upload-heavy tasks.
- Availability: Virgin Media has extensive national coverage where their network is built. Zzoomm’s coverage is still growing and localized.
- Pricing & Contracts: Both offer competitive pricing, often with introductory deals. Virgin Media also has contract terms, but Zzoomm’s “no mid-contract price rises” is a clear advantage.
- Bundling: Virgin Media is a strong contender for TV and phone bundles, which Zzoomm’s core focus is purely on internet.
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Zzoomm vs. BT / EE / TalkTalk Openreach Network:
- Technology: These providers largely rely on the Openreach network. While Openreach is rapidly expanding its FTTP footprint, a significant portion of their customer base is still on FTTC Superfast Fibre. Zzoomm, being an “AltNet” Alternative Network, builds its own dedicated FTTP infrastructure.
- Speed: Zzoomm’s top speeds 2Gbps symmetrical might exceed what’s readily available on the Openreach FTTP network from all providers, though 1Gbps is common. Again, Zzoomm emphasizes symmetry more.
- Availability: Openreach’s network has far wider geographical coverage than Zzoomm’s newer, more localized network.
- Pricing & Contracts: Pricing varies widely. Zzoomm’s “no mid-contract price rises” directly challenges the common practice of these larger providers.
- Customer Service: Zzoomm highlights its Trustpilot rating. Larger providers often have mixed reviews due to sheer volume, but also more established support infrastructure.
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Zzoomm vs. Other AltNets e.g., Hyperoptic, Community Fibre:
- Technology & Focus: Zzoomm is directly comparable to other “AltNets” that are building dedicated FTTP networks. These providers generally offer similar high-speed, symmetrical services.
- Availability: Competition among AltNets is localized. where Zzoomm operates, it might compete directly with another AltNet.
- Pricing: Pricing can be very competitive among AltNets as they vie for customers in specific areas.
- Features: Many AltNets, like Zzoomm, offer similar benefits like included routers, unlimited data, and sometimes price stability.
Overall Competitive Stance
Zzoomm.com appears to be a strong contender for users within its service areas who prioritize cutting-edge fibre technology, symmetrical speeds, and transparent, stable pricing. It’s positioned as a modern, high-performance alternative to traditional broadband providers. However, its main limitation remains its geographical availability, which is a common challenge for newer, independent network builders. For those in a Zzoomm-covered area, it’s definitely worth a look for high-performance internet needs. Yougov.com Review
FAQ
Is Zzoomm.com a legitimate company?
Yes, based on checking the website, Zzoomm.com appears to be a legitimate internet service provider operating in the UK.
They offer clear plans, pricing, contact information, and link to external review platforms like Trustpilot, indicating a genuine business operation.
What kind of internet service does Zzoomm.com offer?
Zzoomm.com offers “Full Fibre” broadband, which means Fibre-to-the-Premises FTTP technology, providing high-speed optical fibre connectivity directly into your home.
What are the available speeds on Zzoomm.com?
Zzoomm.com advertises several speed tiers, including 200Mbps, 500Mbps, 1Gig 1000Mbps, and 2Gig 2000Mbps for both download and upload speeds.
Does Zzoomm.com have data caps?
No, according to their website, all Zzoomm.com plans include unlimited data, meaning no data caps or restrictions on usage.
Are Zzoomm.com prices fixed during the contract?
Yes, Zzoomm.com explicitly states “No mid-contract price rises” for the duration of the 12-month contract, offering price stability.
What is the contract length for Zzoomm.com plans?
All Zzoomm.com broadband plans are advertised with a 12-month minimum contract term.
Does Zzoomm.com provide a Wi-Fi router?
Yes, all Zzoomm.com plans include a free Zzoomm Wi-Fi 6 Hub, which is a modern router capable of high-speed wireless performance.
Is installation free with Zzoomm.com?
Yes, standard installation of your Full Fibre line is included for free with all Zzoomm.com plans.
How can I check if Zzoomm.com is available in my area?
You can check Zzoomm.com’s availability by using the “Check broadband in your area” tool prominently displayed on their homepage.
Does Zzoomm.com offer phone services?
Yes, Zzoomm.com offers a “Digital voice” service, allowing customers to keep their home phone number and make calls over the fibre optic line.
What is Wi-Fi Match from Zzoomm.com?
Wi-Fi Match is an optional service offered by Zzoomm.com designed to help new customers seamlessly switch broadband providers by simplifying the process of getting all their existing devices back online.
Where can I find Zzoomm.com customer reviews?
Zzoomm.com links directly to their Trustpilot page from their homepage, where they have an “Excellent” rating based on over 4,100 reviews.
What happens to the price after the introductory offer ends?
For plans with introductory discounts like 500Mbps, 1Gig, 2Gig, the website states that the “standard list price” will apply after the minimum 12-month contract term.
How do I contact Zzoomm.com customer support?
You can contact Zzoomm.com customer support at 0333 311 9933. They also provide a sales number and a general contact page.
Are there any hidden fees with Zzoomm.com?
Based on the homepage, Zzoomm.com appears transparent about its monthly pricing and contract terms.
However, as with any service, it’s always recommended to review the full “Terms & Conditions” for any specific charges related to early cancellation or equipment non-return.
What is Full Fibre broadband?
Full Fibre broadband, also known as Fibre-to-the-Premises FTTP, is a type of internet connection where optical fibre cables run directly from the exchange to your home, offering faster and more reliable speeds than connections that use copper wires for part of the journey.
Can I get whole home Wi-Fi coverage with Zzoomm.com?
Yes, Zzoomm.com offers the option to add extra Wi-Fi points around your home to improve coverage and optimize Wi-Fi performance, with an engineer advising on the best solution.
What if I need to cancel my Zzoomm.com service early?
If you cancel your Zzoomm.com service before your 12-month contract term ends, you may be subject to early termination fees as outlined in their full terms and conditions.
Does Zzoomm.com offer any special deals for new customers?
Yes, Zzoomm.com offers new customer incentives such as a £100 Amazon Gift Card with their 200Mbps plan and discounted monthly rates for the first 12 months on their 500Mbps, 1Gig, and 2Gig plans.
Is Zzoomm.com suitable for gaming and streaming?
Yes, with its “Gigafast Full Fibre,” symmetrical download and upload speeds, and claims of “no buffering, ever,” Zzoomm.com is designed to be highly suitable for demanding online activities like 4K streaming, online gaming, and video conferencing.
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