My nordvpn is not working

Common Issues When My NordVPN is Not Working

Check Your Internet Connection

Your internet should flow freely like a river.

If there’s no connectivity, NordVPN cannot do its magic.

• Check these points:

  • Ensure your modem and router are powered on and functioning.

  • Verify that you are connected to the internet without disturbance. A wired connection typically provides stability.

  • Run a speed test to confirm your bandwidth is sufficient.

Most VPNs work best with a minimum of 5 Mbps download speed.

You can check your speed at Speedtest.net.

Confirm Your NordVPN Subscription Status

Sometimes, the trouble lies not in the technology, but in the subscription itself.

• Follow these steps:

  • Log in to your account at NordVPN.

  • Check the subscription expiration date, renewal might be necessary.

  • If expired, renew your subscription swiftly to avoid lapses in service.

Restart Your Device

When in doubt, a restart can clear the fog.

• How to restart:
  1. Power off your device completely.
  2. Wait for about 30 seconds.
  3. Turn it back on and attempt to connect again.

Settings to Review When My NordVPN is Not Working

Verify VPN Protocol Settings

• Protocols to check:

  • OpenVPN TCP/UDP is often recommended for its strong security.
  • IKEv2 is preferred for mobile stability.

• In the NordVPN app:

  1. Go to Settings.

  2. Select Advanced and toggle between protocols to test connectivity.

Examine Firewall and Antivirus Settings

A firewall might act like a fortress, blocking your path.

• Follow these tips:

  • Ensure that NordVPN is whitelisted in your firewall and antivirus software.

  • Temporarily disable your firewall and check if the connection resumes.

• Statistics show: 60% of users encounter issues due to overly protective firewall settings.

Ensure Correct Configuration for Split Tunneling

Split tunneling lets you choose which apps go through the VPN.

• To set or review split tunneling:

  • Check under the Settings in the NordVPN app.

  • Make sure your desired applications are included or excluded as per your needs.

Steps to Troubleshoot My NordVPN

Reinstall the NordVPN Application

Sometimes, a fresh start is all you need.

• Reinstallation process:

  1. Uninstall NordVPN from your device.

  2. Download the latest version from NordVPN.

  3. Install it and log in to see if the issue persists.

Clear Application Cache

Your device stores data that can create conflicts over time.

• To clear cache:

  • For Windows:
    1. Open Settings.
  2. Go to Apps > NordVPN > Storage > Clear Cache.
  • For Android:
    1. Go to Settings > Apps.
    2. Select NordVPN and choose Clear Cache.

Change Server Locations

Not all servers are created equal, sometimes, a change is necessary.

• To switch servers:

  • Open the NordVPN app.
  • Choose a different country to connect to.

• Global presence:

  NordVPN boasts over 5,400 servers across 60 countries, providing ample options for choosing a stable connection.

Advanced Solutions for My NordVPN Not Working

Update Your Device’s Operating System

Outdated systems can cause compatibility issues.

• Important steps:

  1. Check for updates in your device’s settings.

  2. Install any available updates, as these often address bugs and improve VPN functionality.

Consider Using NordVPN’s CyberSec Feature

CyberSec adds an extra layer of protection from online threats.

• How to enable:

  • Open the NordVPN application.

  • Navigate to Settings.

  • Toggle the CyberSec feature on to filter out harmful websites and ads.

Reach Out to NordVPN Customer Support

When all else fails, professionals are available 24/7 to assist you.

• Contact methods:

  • Use the live chat on the NordVPN website.

  • Email support@NordVPN.com for assistance tailored to your specific issue.

For additional help, you may also explore the NordVPN resources such as their Knowledge Base for more insights.

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